Serco Limited

Serco Limited is recruiting a Functional Assessor to join our Health Assessment Advisory Service on behalf of the Department for Work and Pensions. You will perform functional health assessments, gather detailed information and produce reports that reflect how a person's condition affects daily life. We welcome Registered Nurses (RGN, RMN & RNLD), Physiotherapists, Paramedics, Occupational Therapists and Pharmacists with at least one year post registration experience, active PIN and the ability

Ready to impact a better future? As a Functional Assessor in our Health Assessment Advisory Service team, you'll carry out meaningful work on behalf of the Department for Work and Pensions to understand how a person's health condition affects their daily life. Through fair, comprehensive assessments, you'll help create a positive impact for millions of people. This role gives Registered Nurses (RGN, RMN & RNLD), Physiotherapists, Paramedics, Occupational Therapists and Pharmacists the chance to use your clinical expertise in a new way. You'll be part of a supportive, purpose-led environment where your work contributes to improved outcomes, simpler processes, and a better future for customers and communities. What you'll do as a Functional Assessor You'll be entrusted to: Speak with customers by phone, face to face or online. Carry out functional health assessments and gather accurate, detailed information. Consult with treating healthcare professionals where appropriate. Produce fair, high-quality reports on behalf of the Department for Work and Pensions. Use your observational, communication and note taking skills to ensure every customer is treated with care and respect. Does this sound like you? You'll be a great fit for this role if you have: One year of post registration experience as a Nurse (RGN, RMN, RNLD), Occupational Therapist, Physiotherapist, Paramedic or Pharmacist. Full registration with a relevant UK regulatory body (NMC, HCPC or equivalent), with an active PIN and no restrictions. Strong communication and listening skills, with the ability to write concise, accurate reports. Good IT skills and the ability to work efficiently under time pressures. Vetting and checks: All our Functional Assessors must successfully complete the full pre employment security screening process, including an Enhanced DBS check, before starting in role. Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year). Pension: Up to 6% contributory pension scheme. Hybrid working opportunities: Functional Assessors have the opportunity to work from home and the assessment centre. Training Bonus: A one off 5% bonus upon becoming an approved assessor with the DWP. Quarterly Bonus: A 10% performance-based bonus scheme, once you're an approved Functional Assessor. Incentives: Finacial rewards for additional skills developed in role. Registration costs: We'll reimburse you for your professional subscription fees and support you with your revalidation. Training and development: A comprehensive training programme is provided before undertaking assessments independently. Huge opportunities for CPD including over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service. Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel. Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity. Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Prison Offender Manager Location: HMP Fosse Way, Leicestershire, LE18 4TN Salary: Starting at £30,750 up to £33,000 on successful completion of probation period, and holding caseload. Schedule: Full-time, 40 hours per week, Monday -Friday 8am -4.30pm, flexibility to meet the needs of the business. Ready to impact a better future? As a Prison Offender Manager within our Justice and Immigration team, you'll play a vital role in supporting individuals throughout their custodial journey. Working closely with offenders, colleagues and external agencies, you'll help people engage with rehabilitation programmes, achieve sentence plan objectives and take positive steps towards a successful future. Our work touches lives every day. In this role, you'll build trusted professional relationships that encourage change, reduce the risk of reoffending and support safer communities. Your work has purpose, creating a positive impact for individuals, families and society while helping to impact a better future. What you'll do as a Prison Offender Manager Provide advice, guidance and support to offenders throughout their sentence, helping them work towards agreed objectives. Build positive and professional relationships with offenders, Community Offender Managers and other stakeholders. Coordinate access to interventions, activities and programmes identified within sentence plans. Complete assessments, reports and risk management documentation accurately and within required timescales. Prepare for and attend multidisciplinary reviews, parole hearings and case discussions as required. Work collaboratively with colleagues and external agencies to create impactful solutions that support rehabilitation and reduce reoffending. Does this sound like you? Experience working in a busy administrative or operational environment. Strong written and verbal communication skills, with the ability to build trust and maintain professional relationships. Good working knowledge of Microsoft Word and Excel. GCSEs in English and Mathematics, or equivalent qualifications. Able to manage competing priorities, work to deadlines and maintain accuracy in a regulated environment. Understanding of offender management or previous experience working with offenders would be advantageous. What we offer: 25 days plus bank holidays Up to 6% contributory pension scheme Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Serco Limited is seeking a Prison Offender Manager at HMP Fosse Way, Leicestershire. You will support offenders through custodial pathways, coordinating interventions and documenting progress to reduce reoffending. The role requires strong communication, organisational skills and experience in administrative environments. Eligibility includes an Enhanced DBS and a commitment to rehabilitation and safer communities.

Serco is recruiting a Learning & Development Designer for AFRS. The role designs and maintains learning solutions (blended, eLearning, videos) aligning with DSAT and business needs for AFRS civilian and service personnel. You will work with SMEs and the L&D team from scoping to deployment, leveraging Articulate/Rise/Vyond and LMS platforms, with hybrid working arrangements and clear progression opportunities within an expanding AFRS capability.

L&D Designer Serco - Armed Forces Recruitment Service FTC 12 months, Full Time Hybrid Working - MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK's Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty's Government (HMG), broader society, and the candidates we source. We are recruiting for a Learning & Development Designer to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning-eLearning, videos, guides, workshops, and systems training-while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards. You will be responsible for the creation and design of learning content supporting AFRS civilian staff and service personnel and a growing capability across AFRS. This will involve designing and creating high quality learning experiences using your learning design skills to create materials from storyboard production through to deployment, applying learning design principles and creative thinking. You will scope, design and create all training material including; systems training, eLearning, videos, workshops etc. You will have access and be trained to use the DLE and will upload and assign relevant training. You will build effective relationships with subject matter experts across AFRS to ensure our learning meets business requirements and provides learning outcomes that supports raising capability as a business. You will work closely with the delivery leads and the wider learning and development team to understand what training is required and support from initial scoping to delivery to the business. Understanding different design methods and having knowledge around blended learning is essential for this role as you will be required to advise the business on the best format for learning; from guides to eLearning to face to face workshops. Previous knowledge and experience of digital learning tools such as Articulate, Rise, vyond is desired as well as learning management system experience. You will also be responsible for the quality of content across AFRS ensuring it meets external standards and DSAT and evaluating and evolving content to ensure it is up to date and meeting business needs. We are looking for someone with proven experience, a proven record of knowledge management and familiarity with methods used in learning experiences to make learning engaging, easy to consume, time-saving and relevant. Key Responsibilities Ensure that designed training adheres to DSAT methodology Be knowledgeable with the Defence Learning Environment (DLE) and how to use the system. Work with the L&D Managers to develop design requests Be the product expert for learning, representing the user in how they learn and supporting subject matter experts in finding the best way to design engaging content Work in partnership with wider stakeholders and subject matter experts to ensure our learning is fit for purpose and support both the learning and talent and performance strategy Design content to meet the needs of our learners on-time, within scope and within budget Advise on where we can have a more blended approach to learning incorporating digital and face to face methods Ownership of our learning systems to ensure the content is designed to deliver a great learner experience. Update regularly across the learning and development team to ensure they are fully knowledgeable and engaged in any design content Innovative mindset, creative and capable of supporting driving ideas into tangible output Skills & Experience Previous knowledge and experience of digital learning tools such as Articulate, Rise, vyond is desired as well as learning management system experience. Good knowledge of e-learning platforms and practices Considers the user in their content design process Practical experience with Microsoft Office and Learning Management Systems (LMS Effective communication and negotiation skills with a good ability to build relations with wider AFRS colleagues across all levels of the organisation Strong organizational skills with business-oriented thinking Knowledge and understanding of Learning and Development models and theories. Strong knowledge of course design, LMS platforms, and digital learning tools. Why Serco We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian employees. You're not just designing learning - you're strengthening national defence outcomes. Vetting and checks This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds Let's impact a better future, together.

L&D Course Designer and Instructor Serco - Armed Forces Recruitment Service FTC 12 months, Full Time Hybrid Working - MOD Abbey Wood base location, with travel to Army HQ in Andover, and working from home 2-3 days a week. Up to £40,000 per annum + Corporate Benefits Package At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK's Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty's Government (HMG), broader society, and the candidates we source. We are recruiting for a Learning & Development Course Designer and Instructor to join our Armed Forces Recruitment Service (AFRS) contract. This is a diverse role where you will be responsible for designing, developing, delivering and maintaining high-quality learning solutions for AFRS civilian and service personnel. This role creates engaging blended learning-eLearning, videos, guides, workshops, and systems training-while ensuring alignment with Defence Systems Approach to Training (DSAT), business needs, and external quality standards. Key Responsibilities Design and deliver blended learning solutions including face-to-face, virtual instructor-led training (VILT), digital, and workplace learning Translate business needs and subject matter expert input into structured, learner-focused designs aligned to Defence Systems Approach to Training (DSAT) Produce high-quality design documentation including storyboards, scripts, lesson plans, and facilitator guides Collaborate with digital designers and developers to create engaging, accessible learning content Partner with stakeholders to shape learning requirements, challenge assumptions, and ensure relevance and accuracy Support delivery planning, quality assurance, and continuous improvement using learner feedback and performance data Skills & Experience Strong knowledge of course design, LMS platforms, and digital learning tools. Instructional/Teaching qualification (preferably DSAT aligned) to a minimum standard of a L3 recognised qualification. Understanding of L&D models, blended learning, and user-centred design. Excellent communication, stakeholder management, and organisational skills. Ability to work creatively, manage priorities, and drive continuous improvement. Commercial L&D experience desirable. Experience of DSAT is desirable. The ability to gain BPSS and SC clearance is required; UK travel as needed. Why Serco We support essential public services. In AFRS, your work directly improves capability, readiness, and performance for service personnel and civilian employees. You're not just designing learning - you're strengthening national defence outcomes. Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Discover all you need to keep growing We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them. What we offer Holidays: 25 days plus bank holidays Pension: Up to 6% contributory pension scheme Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds Let's impact a better future, together.