Thames Water Utilities Limited

A leading utilities provider in the UK seeks an Engineering Project Manager to oversee multiple engineering projects. You will manage all CAPEX project aspects, from scoping to contractor procurement and ensuring compliance with health and safety regulations. The ideal candidate has a background in Engineering and experience in project management, skills in coordinating with stakeholders, and a focus on delivering innovative solutions. This role offers a competitive salary and benefits including a car allowance and holiday entitlement.

Job title Business Specialist Lead Ref 43518 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Fixed term/Secondment Full/Part-time Full-time Hours 36 hours per week Salary A competitive starting salary of £60,000 and up to £67,000 per annum depending on skills and experience per annum. Job grade B Closing date 06/01/2026 Are you an experienced leader with a passion for driving change? Do you thrive in dynamic environments where your expertise shapes the future of large-scale operations? Thames Water is looking for a Business Specialist Lead on a 13 - 18 month Fixed Term Contract/Secondment to join our programme team at the Design stage, reporting directly to the Head of Programme. As part of the senior leadership team, you'll play a pivotal role in ensuring our organisation is ready to embrace new processes, systems, and ways of working. Your work will enable a smooth transition and deliver maximum business value. What you will be doing as the Business Specialist Lead you'll be the driving force behind business readiness. Your responsibilities will include: Lead Business Readiness Planning: Develop and maintain a comprehensive plan aligned to the programme timeline, identifying risks and mitigation strategies. Shape Future Processes: Collaborate with process owners and subject matter experts to define and embed new operating models. Build Capability: Define training needs, oversee design and delivery, and ensure teams are equipped for success. Engage Stakeholders: Create clear communication plans, facilitate workshops, and act as the key liaison between project and business units. Drive Adoption: Conduct impact assessments, support change management activities, and track readiness metrics. Ensure Go-Live Success: Coordinate cutover activities, business continuity planning, and provide post-launch support. Location: Hybrid - Walnut Court - SN2 8BN 2 days in the office per week What you should bring to the role To thrive in this role, you will bring Proven experience delivering large-scale change in complex customer service environments (telephony and back office). Strong project management and organisational skills. Expertise in business readiness, change management, or transformation programmes. Exceptional communication and stakeholder engagement abilities. Knowledge of process design and training development methodologies. Ability to manage multiple priorities under pressure. (Collections knowledge is a bonus but not essential.) Project Management certification (e.g., PMP, PRINCE2). Experience in large-scale transformation or system implementation projects, with familiarity in both Waterfall and Agile approaches. What's in it for you A competitive starting salary of £60,000 and up to £67,000 per annum, depending on skills and experience per annum. Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to both company and individual performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

A leading water utility company is seeking a Customer Water Quality Officer to ensure the highest quality drinking water for customers. Responsibilities include testing water samples, maintaining records, and supporting supply issue investigations. Ideal candidates should have a clean UK driving licence, customer-facing experience, and a strong attention to detail. This position offers an hourly pay rate of £14.59, working 38 hours per week, Monday to Friday. Join us in delivering this essential service to the community.

Job title Project Management Talent Event - Thames Water Ref 43675 Location Reading - Clearwater Court - RG1 8DB Salary Various Closing date 13/01/2026 Thames Water Careers Event - Shape the Future with Us in AMP8 Please note, this event is invite only. Our resourcing team will be in touch to confirm your place. Shape the Future of Water - Project Management Talent Event - Thames Water At Thames Water, we're not just delivering life's essential service - we're engineering the future of water. With billions invested in infrastructure, environmental sustainability, and customer experience, we need experienced project leaders ready to drive innovation and deliver impact at scale. Why Join Us? Our Project Managers and Senior Project Managers are at the heart of delivering complex, multi-million-pound programmes that shape the future of water and wastewater services. From new reservoirs and treatment plants to upgrading Victorian networks, you'll lead projects that demand strategic thinking, technical excellence, and flawless execution. Why Attend? Engage with senior leaders and technical directors driving Thames Water's transformation Explore leadership roles within our capital programme focused on major infrastructure delivery Learn about high-profile projects - including smart networks, tunnelling, and advanced treatment works Network with peers and industry influencers shaping the future of water and wastewater Exciting Opportunities - Driving Change Today and Tomorrow We're recruiting for Project Managers and Senior Project Managers across London, Thames Valley, and the Home Counties to lead the delivery of major water and wastewater infrastructure programmes. These roles offer: Strategic influence over multi-million-pound projects shaping the future of water services Technical complexity and long-term impact, managing challenging engineering and construction initiatives Leadership opportunities to guide teams delivering resilient, sustainable solutions aligned with Thames Water's vision for 2050 If you have a strong background in engineering or construction project management, your expertise will be pivotal in delivering projects that protect rivers, enhance resilience, and transform communities. Why Choose Thames Water? £1.6 billion investment to modernise and future-proof our network Collaborating with communities to protect rivers and reduce environmental impact Cutting river spills by 95% through the Thames Tideway Tunnel Planning for a sustainable 2050 Take the First Step If you're ready to lead transformative projects or explore future opportunities, this event is your gateway to a high-impact career in water infrastructure leadership. Register your interest today - spaces are limited. Our resourcing team will confirm your place based on your experience

Job title Helpdesk Team Leader Ref 43347 Division Retail Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 Salary Offering a salary between £33,000 - £40,000 per annum depending on skills and experience Job grade B Closing date 14/01/2026 What you'll be doing as a Helpdesk Team Leader Our Developer Services Helpdesk is the front door for our customers, handling around 90,000 inbound calls every year. In this role, you'll inspire and lead a team of Customer Service Agents to deliver a consistently great customer experience, hit key performance targets, and ensure robust process compliance-directly helping to reduce complaints and improve our DMEX performance. Lead performance in real time - actively manage a team of Customer Service Agents to consistently meet SLAs, abandoned call targets and wider operational measures. Coach for success - provide regular, meaningful coaching and feedback to ensure quality standards, processes and performance targets are achieved. Build a high-performing, engaged team - use a range of engagement tools and HR best-practice to motivate your team and create a positive, inclusive culture. Own the customer experience - confidently handle escalated customer calls and role model the excellent service you expect from your team. Communicate with impact - run effective team meetings, huddles and 1:1s, bringing key messages and performance measures to life in creative ways. Develop your people - ensure your team has the right training, support and development to thrive in their roles, including delivery of "Hear For You" action plans. Drive continuous improvement - use CSAT, customer insight and frontline feedback to identify pain points and make meaningful improvements for customers and colleagues. Lead change with confidence - guide your team through business and system changes, ensuring impacts are understood, training is completed, and your team feels supported while acting as a strong advocate for change. Based in our Clearwater Court office in Reading This is a Hybrid role What you should bring to the role Confident communicator - a strong verbal and written communicator, comfortable engaging customers and influencing stakeholders at all levels of the organisation. Performance focused leader - proven experience leading teams to consistently deliver KPIs such as quality and CSAT, ideally within a fast paced contact centre environment. People first leadership - skilled at motivating and engaging teams in creative, practical ways to achieve targets while building a positive, high performing culture. Change leader - experienced in guiding teams through system implementations and significant business change, ensuring clarity, buy in and successful adoption. Resilient and determined - brings grit, energy and perseverance to overcome challenges and maintain momentum in demanding operational environments. Commercially and data aware - able to use performance data and customer insight to inform decisions, with desirable experience in utilities or Developer Services and strong stakeholder engagement skills. What's in it for you? Competitive salary between £33,000 to £40,000 per annum. 26 days holiday per year increasing to 30 with the length of service (plus bank holidays) Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Disclaimer Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.