Multinational Senior Client Manager page is loaded Multinational Senior Client Manager Apply remote type Hybrid locations Hong Kong - Devon time type Full time posted on Posted 2 Days Ago job requisition id R_308839 Company: Mercer Description: We are seeking a talented individual to join our MMB Multinational team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office. Multinational Senior Client Manager The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges. We will count on you to: As a MMB Multinational Senior Client Manager you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations. Main client and internal point of contact for APAC Employee Health and Benefits management - supporting multinational clients place their health and risk policies across Asia and Pacific. Handle larger more complex clients with higher service needs. Design, development client management tools that support effective oversight of the accounts. Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Execute clients' ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs. Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment. Manage and address client escalations of existing or other accounts. Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design. Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market. Contributing to business development pursuit activities in alignment with our sales team and onboarding process - signing of statements of work and developing rules of the road. Review of current team "ways of working" and providing suggestions for improvement. What you need to have: Ability to cultivate client relationship and manage challenging client demands. Strong project management and operational skills - able to prioritize and manage multiple projects simultaneously. Experience in process building, best practices and/or efficiency project. Good analytical skills - reading, interpreting and communicating data Strong self-starter, fast learner, quality conscious, committed to deadlines Ability to work within a team environment across borders & manage internal stakeholders. Proficient with MS Word, PowerPoint, and Excel Experience working across multiple countries and language skills is a plus, though not a requirement. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Jul 23, 2025
Full time
Multinational Senior Client Manager page is loaded Multinational Senior Client Manager Apply remote type Hybrid locations Hong Kong - Devon time type Full time posted on Posted 2 Days Ago job requisition id R_308839 Company: Mercer Description: We are seeking a talented individual to join our MMB Multinational team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office. Multinational Senior Client Manager The MMB Multinational team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia and Pacific; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges. We will count on you to: As a MMB Multinational Senior Client Manager you will be the client relationship lead for your own portfolio of dynamic, complex clients, supported by different project managers. You will be expected to become the trusted advisor, building strong relationships and manage escalations. Main client and internal point of contact for APAC Employee Health and Benefits management - supporting multinational clients place their health and risk policies across Asia and Pacific. Handle larger more complex clients with higher service needs. Design, development client management tools that support effective oversight of the accounts. Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Execute clients' ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs. Interface directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a Global Benefits Management appointment. Manage and address client escalations of existing or other accounts. Provide strategic & consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design. Enhance our ability to sell additional health and wellbeing projects delivered by our strongly connected consulting team (e.g. Flexible benefits, onsite clinics, wellness, retirement, communication) through understanding the health market. Contributing to business development pursuit activities in alignment with our sales team and onboarding process - signing of statements of work and developing rules of the road. Review of current team "ways of working" and providing suggestions for improvement. What you need to have: Ability to cultivate client relationship and manage challenging client demands. Strong project management and operational skills - able to prioritize and manage multiple projects simultaneously. Experience in process building, best practices and/or efficiency project. Good analytical skills - reading, interpreting and communicating data Strong self-starter, fast learner, quality conscious, committed to deadlines Ability to work within a team environment across borders & manage internal stakeholders. Proficient with MS Word, PowerPoint, and Excel Experience working across multiple countries and language skills is a plus, though not a requirement. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
MD, Global Client Leader for Global Specialties Apply type: Hybrid Location: London - Tower Place West Job Type: Full time Posted: 2 Days Ago Application Deadline: July 19, 2025 (2 hours left to apply) Job Requisition ID: R_314956 Company: Guy Carpenter Description: Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory, reinsurance specialist, and broker. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent and embrace diversity in age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by law. We are an equal opportunity employer. We are committed to providing reasonable adjustments in accordance with law to candidates with disabilities. If needed, please contact us at . Marsh McLennan supports hybrid work, combining remote work with onsite collaboration and professional development. All colleagues are expected to work in their local office or onsite with clients at least three days per week. Office teams will designate an "anchor day" weekly for in-person team activities.
Jul 23, 2025
Full time
MD, Global Client Leader for Global Specialties Apply type: Hybrid Location: London - Tower Place West Job Type: Full time Posted: 2 Days Ago Application Deadline: July 19, 2025 (2 hours left to apply) Job Requisition ID: R_314956 Company: Guy Carpenter Description: Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory, reinsurance specialist, and broker. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent and embrace diversity in age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by law. We are an equal opportunity employer. We are committed to providing reasonable adjustments in accordance with law to candidates with disabilities. If needed, please contact us at . Marsh McLennan supports hybrid work, combining remote work with onsite collaboration and professional development. All colleagues are expected to work in their local office or onsite with clients at least three days per week. Office teams will designate an "anchor day" weekly for in-person team activities.
Lippincott - Senior Marketing Specialist Company: Lippincott Description: At Lippincott, the Marketing team directly influences strategy and business development while driving global brand building efforts for the firm. As the Senior Marketing Specialist, you will work across a spectrum of marketing activities to build Lippincott's brand profile and attract clients. Based in London, you will be part of the global Marketing team supporting campaigns, digital marketing, and events. In your role, you will focus on leading the execution of marketing efforts for our business in Europe and the Middle East. The role is fast-paced, multi-faceted and an opportunity to work alongside some of the brightest and most creative minds in the industry. You consider yourself: A self-starter, eager to learn and grow in your career as a marketing professional. A proactive problem solver, working resourcefully to find solutions and get things done. Someone who communicates with impact, a particularly strong writer. Organized and capable, action-oriented and comfortable with task ownership to get results and achieve goals. Excited to work at the intersection of creativity and strategy, flexing your creative muscles while helping us hit our firm goals. In your day-to-day, you will: Develop digital content for the EMEA region to enhance prospect outreach and drive engagement and awareness (70%) Support Partners and Sr. Partners in writing articles, thought pieces, landing pages and case studies for our website, LinkedIn and industry media. Draft content to send to prospects based on insights gathered from conversations with Partners and Senior Partners. Liaise with and brief in-house Design team members assigned to support marketing initiatives; ensure initiatives stay on track and are delivered on time. Work with Partners and Senior Partners to develop and execute on a direct messaging strategy to effectively engage prospects via LinkedIn. Optimize web content for EMEA and enhance SEO for Lippincott in the region. Additional support of the broader Marketing function and Business Development (20%) Develop compelling branded communications to support pitching, recruiting, and engaging with our target market (particularly C-Suite executives at large multi-nationals). Develop snappy social media copy and messaging for case launches, events, thought leadership, and more. Conduct community management across social media platforms with the goal of increasing followership and engagement. Drive measurement and reporting across digital channels and develop recommendations for optimizing content, campaigns and approach. Conduct market scanning to identify potential business development opportunities as needed. Own the planning and organization of Lippincott-hosted client events for the EMEA region (10%) Execute against EMEA marketing events calendar (scout venues, organize and coordinate event logistics, etc.), primarily in London and Dubai. Support the development of occasional creative marketing programs, events, and experiences (exhibitions, private dinners, industry-wide activations etc.) that drive awareness for the firm and generate growth opportunities for the EMEA region. Who you are: Knowledgeable At least 4 years of relevant experience in marketing, preferably at a professional services firm. Outstanding writing and editing skills. Significant hands-on experience with social media platforms, specifically LinkedIn. Strong interpersonal skills, and the ability to communicate effectively at all levels. Excellent organization and time management skills with the ability to multi-task. A bachelor's degree. Passionate and motivated A self-starter, bringing optimism and a collaborative spirit to ambiguous environments. A compulsion to stay organized, achieve goals, take action and get results. Creative persuasion balanced by logical thinking. Desire to proactively seek constructive feedback and input to develop your skills. Appreciation of brand, design and creativity. About Lippincott We have a passion for solving our clients' toughest challenges with a proven combination of strategic rigor and design excellence. A pioneer since 1943, we have shaped some of the world's most iconic brands and experiences. We recognize the benefits of flexibility but also value the interactions that happen when we come together. In our hybrid working model, the expectation is that employees will be spending at least half of their time (50%) in their local office each month. Who We Are, Together We embody key values that drive our culture. We demand better, reach higher, and expect more of ourselves and our colleagues. We demonstrate gratitude, offer support, and embrace optimism every day. We celebrate debate, discussion, disagreement, and feedback, with an open mind to new ways of thinking and doing. We act with passion, intention, and goodwill while building on and elevating everyone's contributions and sharing in our collective success. We want our people to feel heard, respected and valued through our words and actions - goals we can only achieve with a sustained commitment to inclusion, diversity and belonging. We seek the best and brightest ideas from a diverse representation of backgrounds and experiences because we know that's what it takes to continuously push the boundaries, solve our clients' most complex challenges, and foster an inspiring culture of rigorous creativity. We celebrate and leverage our differences and our commonalities so everyone feels safe, supported and encouraged to be wide open, to say "yes, and!" and to demand better of ourselves and one another. We aspire to be positive role models for inclusion at an individual level, corporate level, and societal level. Lippincott is an Equal Opportunity Employer. All employment decisions at Lippincott are based on business needs, job requirements and individual qualifications without regard to race, national origin, age, religion or belief, sex, sexual orientation, gender identity, veteran or disability status or any other status protected by the laws or regulations in locations where we operate. We are committed to promoting a workplace of which we can all be proud.
Feb 20, 2025
Full time
Lippincott - Senior Marketing Specialist Company: Lippincott Description: At Lippincott, the Marketing team directly influences strategy and business development while driving global brand building efforts for the firm. As the Senior Marketing Specialist, you will work across a spectrum of marketing activities to build Lippincott's brand profile and attract clients. Based in London, you will be part of the global Marketing team supporting campaigns, digital marketing, and events. In your role, you will focus on leading the execution of marketing efforts for our business in Europe and the Middle East. The role is fast-paced, multi-faceted and an opportunity to work alongside some of the brightest and most creative minds in the industry. You consider yourself: A self-starter, eager to learn and grow in your career as a marketing professional. A proactive problem solver, working resourcefully to find solutions and get things done. Someone who communicates with impact, a particularly strong writer. Organized and capable, action-oriented and comfortable with task ownership to get results and achieve goals. Excited to work at the intersection of creativity and strategy, flexing your creative muscles while helping us hit our firm goals. In your day-to-day, you will: Develop digital content for the EMEA region to enhance prospect outreach and drive engagement and awareness (70%) Support Partners and Sr. Partners in writing articles, thought pieces, landing pages and case studies for our website, LinkedIn and industry media. Draft content to send to prospects based on insights gathered from conversations with Partners and Senior Partners. Liaise with and brief in-house Design team members assigned to support marketing initiatives; ensure initiatives stay on track and are delivered on time. Work with Partners and Senior Partners to develop and execute on a direct messaging strategy to effectively engage prospects via LinkedIn. Optimize web content for EMEA and enhance SEO for Lippincott in the region. Additional support of the broader Marketing function and Business Development (20%) Develop compelling branded communications to support pitching, recruiting, and engaging with our target market (particularly C-Suite executives at large multi-nationals). Develop snappy social media copy and messaging for case launches, events, thought leadership, and more. Conduct community management across social media platforms with the goal of increasing followership and engagement. Drive measurement and reporting across digital channels and develop recommendations for optimizing content, campaigns and approach. Conduct market scanning to identify potential business development opportunities as needed. Own the planning and organization of Lippincott-hosted client events for the EMEA region (10%) Execute against EMEA marketing events calendar (scout venues, organize and coordinate event logistics, etc.), primarily in London and Dubai. Support the development of occasional creative marketing programs, events, and experiences (exhibitions, private dinners, industry-wide activations etc.) that drive awareness for the firm and generate growth opportunities for the EMEA region. Who you are: Knowledgeable At least 4 years of relevant experience in marketing, preferably at a professional services firm. Outstanding writing and editing skills. Significant hands-on experience with social media platforms, specifically LinkedIn. Strong interpersonal skills, and the ability to communicate effectively at all levels. Excellent organization and time management skills with the ability to multi-task. A bachelor's degree. Passionate and motivated A self-starter, bringing optimism and a collaborative spirit to ambiguous environments. A compulsion to stay organized, achieve goals, take action and get results. Creative persuasion balanced by logical thinking. Desire to proactively seek constructive feedback and input to develop your skills. Appreciation of brand, design and creativity. About Lippincott We have a passion for solving our clients' toughest challenges with a proven combination of strategic rigor and design excellence. A pioneer since 1943, we have shaped some of the world's most iconic brands and experiences. We recognize the benefits of flexibility but also value the interactions that happen when we come together. In our hybrid working model, the expectation is that employees will be spending at least half of their time (50%) in their local office each month. Who We Are, Together We embody key values that drive our culture. We demand better, reach higher, and expect more of ourselves and our colleagues. We demonstrate gratitude, offer support, and embrace optimism every day. We celebrate debate, discussion, disagreement, and feedback, with an open mind to new ways of thinking and doing. We act with passion, intention, and goodwill while building on and elevating everyone's contributions and sharing in our collective success. We want our people to feel heard, respected and valued through our words and actions - goals we can only achieve with a sustained commitment to inclusion, diversity and belonging. We seek the best and brightest ideas from a diverse representation of backgrounds and experiences because we know that's what it takes to continuously push the boundaries, solve our clients' most complex challenges, and foster an inspiring culture of rigorous creativity. We celebrate and leverage our differences and our commonalities so everyone feels safe, supported and encouraged to be wide open, to say "yes, and!" and to demand better of ourselves and one another. We aspire to be positive role models for inclusion at an individual level, corporate level, and societal level. Lippincott is an Equal Opportunity Employer. All employment decisions at Lippincott are based on business needs, job requirements and individual qualifications without regard to race, national origin, age, religion or belief, sex, sexual orientation, gender identity, veteran or disability status or any other status protected by the laws or regulations in locations where we operate. We are committed to promoting a workplace of which we can all be proud.
