Are you an experienced Lettings Officer looking for your next temporary opportunity? We're currently recruiting on behalf of a well-established housing organisation for an experienced Lettings Officer to support a busy housing team. This is an excellent opportunity for someone who can hit the ground running and has a strong background in social housing lettings. The Role You'll be responsible for managing the lettings process from end to end, ensuring properties are allocated efficiently and new tenancies are created smoothly while delivering an excellent customer experience. Key Responsibilities Conduct property viewings with prospective tenants. Complete tenancy sign-ups and ensure all documentation is accurate. Review and process tenancy notices. Allocate properties through Choice Based Lettings (CBL). Carry out pre-tenancy assessments to ensure applicants are suitable for tenancy. Work closely with internal teams to minimise void turnaround times. Provide a professional, customer-focused service throughout the lettings process. About You To be successful in this role, you'll have: Previous experience working as a Lettings Officer within the social housing sector . Proven experience conducting viewings , tenancy sign-ups , reviewing notices , allocating properties via Choice Based Lettings (CBL) and completing pre-tenancy assessments . A strong understanding of the social housing lettings process. Excellent communication and customer service skills. The ability to manage a busy workload and work independently. Experience using housing management systems is advantageous. What's on Offer Immediate start available. Competitive hourly rate. Hybrid/flexible working (where applicable). Opportunity to join a supportive and experienced housing team. Weekly pay through the agency. If you're an experienced Social Housing Lettings Officer available for a temporary assignment and ready to make an immediate impact, we'd love to hear from you. Apply today with your CV for a confidential discussion
Jul 28, 2026
Seasonal
Are you an experienced Lettings Officer looking for your next temporary opportunity? We're currently recruiting on behalf of a well-established housing organisation for an experienced Lettings Officer to support a busy housing team. This is an excellent opportunity for someone who can hit the ground running and has a strong background in social housing lettings. The Role You'll be responsible for managing the lettings process from end to end, ensuring properties are allocated efficiently and new tenancies are created smoothly while delivering an excellent customer experience. Key Responsibilities Conduct property viewings with prospective tenants. Complete tenancy sign-ups and ensure all documentation is accurate. Review and process tenancy notices. Allocate properties through Choice Based Lettings (CBL). Carry out pre-tenancy assessments to ensure applicants are suitable for tenancy. Work closely with internal teams to minimise void turnaround times. Provide a professional, customer-focused service throughout the lettings process. About You To be successful in this role, you'll have: Previous experience working as a Lettings Officer within the social housing sector . Proven experience conducting viewings , tenancy sign-ups , reviewing notices , allocating properties via Choice Based Lettings (CBL) and completing pre-tenancy assessments . A strong understanding of the social housing lettings process. Excellent communication and customer service skills. The ability to manage a busy workload and work independently. Experience using housing management systems is advantageous. What's on Offer Immediate start available. Competitive hourly rate. Hybrid/flexible working (where applicable). Opportunity to join a supportive and experienced housing team. Weekly pay through the agency. If you're an experienced Social Housing Lettings Officer available for a temporary assignment and ready to make an immediate impact, we'd love to hear from you. Apply today with your CV for a confidential discussion
Are you an experienced complaints professional with a background in social housing ? Do you enjoy resolving complex customer issues and delivering exceptional service? We're recruiting on behalf of a respected organisation for a Complaints Customer Service Officer to join their Customer Services team. This is an excellent opportunity for someone with experience in social housing complaints who is passionate about achieving fair outcomes and continuously improving the customer journey. You'll manage a varied caseload of customer complaints from initial investigation through to resolution, ensuring every case is handled professionally, fairly and within agreed timescales. Working closely with colleagues across the organisation, you'll deliver positive customer outcomes while identifying opportunities to improve services and prevent future complaints. Key Responsibilities Investigate and resolve complex customer complaints from start to finish. Work collaboratively with internal stakeholders to deliver timely, customer-focused resolutions. Produce clear, professional, and well-reasoned written responses. Maintain accurate case records using CRM systems. Identify complaint trends and contribute to service improvement initiatives. Deliver an outstanding customer experience throughout the complaints process. About You To be successful, you'll have: Previous experience handling complaints within the social housing sector . A strong understanding of complaint handling and complex case management. Excellent written and verbal communication skills. Strong investigative and problem-solving abilities. Experience using CRM systems to manage customer cases. Outstanding organisational skills with excellent attention to detail. A genuine passion for delivering excellent customer service and improving customer outcomes. What's on Offer Hybrid working. Supportive and collaborative team environment. Excellent opportunities for learning and career development. The opportunity to make a real difference to customers and influence service improvements. If you have a background in social housing complaints and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for a confidential discussion.
Jul 28, 2026
Seasonal
Are you an experienced complaints professional with a background in social housing ? Do you enjoy resolving complex customer issues and delivering exceptional service? We're recruiting on behalf of a respected organisation for a Complaints Customer Service Officer to join their Customer Services team. This is an excellent opportunity for someone with experience in social housing complaints who is passionate about achieving fair outcomes and continuously improving the customer journey. You'll manage a varied caseload of customer complaints from initial investigation through to resolution, ensuring every case is handled professionally, fairly and within agreed timescales. Working closely with colleagues across the organisation, you'll deliver positive customer outcomes while identifying opportunities to improve services and prevent future complaints. Key Responsibilities Investigate and resolve complex customer complaints from start to finish. Work collaboratively with internal stakeholders to deliver timely, customer-focused resolutions. Produce clear, professional, and well-reasoned written responses. Maintain accurate case records using CRM systems. Identify complaint trends and contribute to service improvement initiatives. Deliver an outstanding customer experience throughout the complaints process. About You To be successful, you'll have: Previous experience handling complaints within the social housing sector . A strong understanding of complaint handling and complex case management. Excellent written and verbal communication skills. Strong investigative and problem-solving abilities. Experience using CRM systems to manage customer cases. Outstanding organisational skills with excellent attention to detail. A genuine passion for delivering excellent customer service and improving customer outcomes. What's on Offer Hybrid working. Supportive and collaborative team environment. Excellent opportunities for learning and career development. The opportunity to make a real difference to customers and influence service improvements. If you have a background in social housing complaints and are looking for your next opportunity, we'd love to hear from you. Apply today with your CV for a confidential discussion.
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Jul 18, 2026
Full time
Karter Thomas Recruitment is delighted to be recruiting on behalf of our client for an experienced Compliance Manager to lead the delivery of landlord health and safety compliance across a diverse residential property portfolio. This is an excellent opportunity for a compliance professional with a strong background in social housing, property services, or asset management to take ownership of critical statutory compliance functions while leading a dedicated team and managing key contractor relationships. The Role You will be responsible for ensuring that all landlord health and safety obligations are effectively managed and delivered. You will lead a team of Compliance Officers and work closely with internal stakeholders, contractors, and regulatory bodies to ensure the organisation remains fully compliant with all relevant legislation and regulatory requirements. You will play a pivotal role in driving service excellence, continuous improvement, and customer-focused compliance delivery. Key Responsibilities Lead and manage the organisation's landlord health and safety compliance functions. Directly manage a team of: 5 (including Compliance Officers) Ensure compliance across key areas including: Gas Safety/Fire Safety/ Electrical Safety/ Asbestos Management/ Legionella and Water Safety/ Lifting Equipment Awaab's Law requirements Effectively manage compliance contracts, contractors, and service providers. Develop, monitor, and improve compliance programmes, systems, and procedures. Oversee audits, quality assurance processes, and regulatory reporting. Monitor compliance performance and provide regular reports to senior management and board-level stakeholders. Manage associated budgets and identify value-for-money opportunities. Lead procurement exercises for relevant contracts. Handle customer complaints and ensure effective resolutions are achieved. Work collaboratively with housing, support, finance, and leasehold teams to deliver high-quality services. Act as the organisation's subject matter expert on landlord health and safety compliance. Participate in an out-of-hours management rota as required. About You We are seeking an experienced compliance professional with a strong understanding of social housing legislation and landlord responsibilities. Essential Requirements Relevant professional qualification or equivalent experience. Proven experience leading a property services, compliance, or asset management function. Significant expertise in one or more of the following: Landlord Health & Safety Compliance Responsive Maintenance Planned Investment Programmes Extensive knowledge of housing, leasehold, property and health & safety legislation. Experience managing teams, contractors, and service performance. Strong contract management and budget management experience. Experience working within the social housing sector. Strong IT skills and experience using asset management and compliance systems. Desirable Experience using Open Housing Asset Management or a similar housing asset management system. Additional Information Enhanced DBS check required. Full UK driving licence and access to a vehicle may be advantageous depending on operational requirements. This role offers the opportunity to make a significant impact within a values-driven housing organisation committed to providing safe, high-quality homes and services for its residents. To apply or find out more, please contact Karter Thomas Recruitment today.
Location: Berkshire (Hybrid working available) Duration: 6 months Salary: Fixed-Term Contract or 35 per hour (Ltd/Umbrella) We are partnering with a well-established housing organisation in Berkshire to recruit an experienced PR & Communications Manager on either a 6-month fixed-term contract or an interim hourly-rate basis ( 35 per hour) . This is an exciting opportunity for a communications professional to lead both internal and external communications, enhance organisational reputation, and drive engagement with residents, colleagues and stakeholders during a key period of change. The Role Reporting into the senior leadership team, you will be responsible for developing and delivering impactful communications and PR strategies that support organisational objectives, strengthen the brand and promote positive engagement across multiple audiences. Key responsibilities include: Leading internal and external communications across digital and traditional channels. Managing media relations, drafting press releases and responding to media enquiries. Delivering proactive PR campaigns that enhance organisational reputation. Managing social media strategy, content and performance. Overseeing website content and digital communications. Developing engaging campaigns that support colleague and resident engagement. Producing high-quality written and visual communications across multiple platforms. Advising senior stakeholders on communications and reputation management. Line managing a Communications & Design Assistant. Supporting crisis and business continuity communications when required. About You We're looking for an experienced communications professional who can demonstrate: A strong background in PR, corporate communications or digital communications. Excellent copywriting, editing and content creation skills. Experience managing media relationships and delivering successful PR campaigns. Strong digital communications and social media expertise. Experience creating engaging communications across multiple channels. The ability to influence senior stakeholders and build effective working relationships. Excellent organisational skills with the ability to manage competing priorities. Previous management or supervisory experience. Experience within housing, the public sector or another regulated environment would be essential. What's on Offer 6-month opportunity with an immediate impact. Flexible engagement via Fixed-Term Contract ( 55k) or 35 per hour interim arrangement. Hybrid working. Opportunity to work for a purpose-driven organisation making a positive difference to local communities. If you're an experienced communications professional looking for your next interim opportunity, we'd love to hear from you.
Jul 09, 2026
Seasonal
Location: Berkshire (Hybrid working available) Duration: 6 months Salary: Fixed-Term Contract or 35 per hour (Ltd/Umbrella) We are partnering with a well-established housing organisation in Berkshire to recruit an experienced PR & Communications Manager on either a 6-month fixed-term contract or an interim hourly-rate basis ( 35 per hour) . This is an exciting opportunity for a communications professional to lead both internal and external communications, enhance organisational reputation, and drive engagement with residents, colleagues and stakeholders during a key period of change. The Role Reporting into the senior leadership team, you will be responsible for developing and delivering impactful communications and PR strategies that support organisational objectives, strengthen the brand and promote positive engagement across multiple audiences. Key responsibilities include: Leading internal and external communications across digital and traditional channels. Managing media relations, drafting press releases and responding to media enquiries. Delivering proactive PR campaigns that enhance organisational reputation. Managing social media strategy, content and performance. Overseeing website content and digital communications. Developing engaging campaigns that support colleague and resident engagement. Producing high-quality written and visual communications across multiple platforms. Advising senior stakeholders on communications and reputation management. Line managing a Communications & Design Assistant. Supporting crisis and business continuity communications when required. About You We're looking for an experienced communications professional who can demonstrate: A strong background in PR, corporate communications or digital communications. Excellent copywriting, editing and content creation skills. Experience managing media relationships and delivering successful PR campaigns. Strong digital communications and social media expertise. Experience creating engaging communications across multiple channels. The ability to influence senior stakeholders and build effective working relationships. Excellent organisational skills with the ability to manage competing priorities. Previous management or supervisory experience. Experience within housing, the public sector or another regulated environment would be essential. What's on Offer 6-month opportunity with an immediate impact. Flexible engagement via Fixed-Term Contract ( 55k) or 35 per hour interim arrangement. Hybrid working. Opportunity to work for a purpose-driven organisation making a positive difference to local communities. If you're an experienced communications professional looking for your next interim opportunity, we'd love to hear from you.
Permanent Salary: Circa £63,500 per annum Contract: Permanent Hours: Full time (37 hours per week) Working pattern: Hybrid - minimum of 2 days per week on site Location: South East England The Opportunity An established organisation within the housing and property sector is seeking an experienced Compliance Manager to lead and oversee statutory and building safety compliance across a diverse property portfolio. This is a key leadership role, offering responsibility for critical safety areas and direct engagement with senior management. Key Responsibilities Lead the organisation's compliance function, covering areas such as fire safety, gas, electrical, asbestos, legionella, lifts, and mechanical installations Ensure full adherence to relevant legislation, regulatory frameworks, and industry standards, including the Fire Safety Order 2005 Manage and monitor external contractors and service providers, ensuring performance, value for money, and quality assurance Produce regular assurance and performance reports for senior leadership and executive teams Oversee compliance audits and ensure timely completion of all remedial actions Line manage a small specialist compliance team, supporting professional development and operational effectiveness Play a key role in major incident planning, out-of-hours response arrangements, and organisational risk management Work collaboratively with internal departments to promote safety awareness and continuous improvement across the organisation About You You will be a confident and knowledgeable compliance professional with experience gained within a housing, local authority, or facilities management environment. Essential requirements: A relevant compliance qualification Proven experience managing compliance programmes and associated remedial works Strong knowledge of building safety, compliance legislation, and regulatory requirements Ability to prepare and present reports to senior stakeholders Full UK driving licence with access to a roadworthy vehicle Willingness to participate in an out-of-hours rota and major incident response Desirable but not essential: IOSH or NEBOSH qualification Experience with compliance management systems or specialist property software Background in fire safety, asbestos, water hygiene, gas, or electrical compliance What's on Offer Competitive salary package Hybrid working arrangement Opportunity to lead a critical compliance function within a well-established organisation Exposure to senior leadership and strategic decision-making
May 18, 2026
Full time
Permanent Salary: Circa £63,500 per annum Contract: Permanent Hours: Full time (37 hours per week) Working pattern: Hybrid - minimum of 2 days per week on site Location: South East England The Opportunity An established organisation within the housing and property sector is seeking an experienced Compliance Manager to lead and oversee statutory and building safety compliance across a diverse property portfolio. This is a key leadership role, offering responsibility for critical safety areas and direct engagement with senior management. Key Responsibilities Lead the organisation's compliance function, covering areas such as fire safety, gas, electrical, asbestos, legionella, lifts, and mechanical installations Ensure full adherence to relevant legislation, regulatory frameworks, and industry standards, including the Fire Safety Order 2005 Manage and monitor external contractors and service providers, ensuring performance, value for money, and quality assurance Produce regular assurance and performance reports for senior leadership and executive teams Oversee compliance audits and ensure timely completion of all remedial actions Line manage a small specialist compliance team, supporting professional development and operational effectiveness Play a key role in major incident planning, out-of-hours response arrangements, and organisational risk management Work collaboratively with internal departments to promote safety awareness and continuous improvement across the organisation About You You will be a confident and knowledgeable compliance professional with experience gained within a housing, local authority, or facilities management environment. Essential requirements: A relevant compliance qualification Proven experience managing compliance programmes and associated remedial works Strong knowledge of building safety, compliance legislation, and regulatory requirements Ability to prepare and present reports to senior stakeholders Full UK driving licence with access to a roadworthy vehicle Willingness to participate in an out-of-hours rota and major incident response Desirable but not essential: IOSH or NEBOSH qualification Experience with compliance management systems or specialist property software Background in fire safety, asbestos, water hygiene, gas, or electrical compliance What's on Offer Competitive salary package Hybrid working arrangement Opportunity to lead a critical compliance function within a well-established organisation Exposure to senior leadership and strategic decision-making
Karter Thomas Recruitment is recruiting for a Team Manager (Supported Housing) on behalf of a housing support provider who help their clients to live as as independently across Oxfordshire. The Role You will lead and line-manage Support Workers, ensuring high-quality, personalised support is delivered in line with regulatory and safeguarding requirements. Key Responsibilities Lead, motivate, and support a team of Support Workers Ensure person-centred support, care planning, and risk assessments Promote safeguarding, quality, and compliance (including CQC standards) Deliver effective recruitment, inductions, supervision, and rota planning Build positive relationships with individuals, families, and professionals Support service performance, audits, and budgets About You Access to transport with a valid UK driving license Confident people manager with strong communication skills Strong understanding of safeguarding, person-centred practice, and GDPR Enhanced DBS (or willing to undertake) Desirable: Management experience in supported living or similar settings Knowledge of CQC requirements
May 03, 2026
Seasonal
Karter Thomas Recruitment is recruiting for a Team Manager (Supported Housing) on behalf of a housing support provider who help their clients to live as as independently across Oxfordshire. The Role You will lead and line-manage Support Workers, ensuring high-quality, personalised support is delivered in line with regulatory and safeguarding requirements. Key Responsibilities Lead, motivate, and support a team of Support Workers Ensure person-centred support, care planning, and risk assessments Promote safeguarding, quality, and compliance (including CQC standards) Deliver effective recruitment, inductions, supervision, and rota planning Build positive relationships with individuals, families, and professionals Support service performance, audits, and budgets About You Access to transport with a valid UK driving license Confident people manager with strong communication skills Strong understanding of safeguarding, person-centred practice, and GDPR Enhanced DBS (or willing to undertake) Desirable: Management experience in supported living or similar settings Knowledge of CQC requirements
