Karter Thomas Ltd

Karter Thomas is delighted to be recruiting for a dedicated Housing Administrator on behalf of our client. This is an excellent opportunity for someone with strong administrative skills and a passion for supporting tenancy and leasehold services within a busy housing team. The Role Working closely with the Housing Manager, you will provide essential administrative support to ensure the effective delivery of tenancy and estate services. This is a full time role working half the week from the office and half from home. Key Responsibilities Maintain accurate computerised and manual records, ensuring all service requests are handled within required timescales Raise purchase orders, process invoices, council tax bills and support utility billing administration Provide general administrative support including photocopying, incoming/outgoing post, maintaining scheme files and preparing letters Arrange meetings, travel, appointments, and support minute-taking and document preparation Order office supplies, stationery, PPE and other essentials Manage calls and emails, resolving enquiries where possible or prioritising cases for Housing Officers Help coordinate customer involvement events Record complaints, compliments and suggestions About You You will embody values of partnership, respect, inclusion, drive and efficiency. You should be someone who: Works well with colleagues and customers Is organised, punctual and able to manage multiple tasks Communicates clearly in writing and verbally Provides excellent customer care Learns systems quickly and uses data confidently Builds strong relationships and collaborates effectively Skills & Experience Essential: GCSEs or equivalent (including Maths & English) Strong administrative experience Confident user of Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience using databases and producing system reports Excellent communication skills Additional Information This role requires a DBS check