Lawes Consulting Group

Lawes Consulting Group in London is seeking a Claims Executive to support US casualty binders and specialty lines within our Lloyd's broker practice. You will manage a portfolio of claims, ensure timely processing and advocate for clients across multi-layered programmes. The successful candidate will work closely with TPAs, coverholders and insurers, using CLASS and ECF systems, to deliver accurate, commercially focused guidance and outcomes for clients in a fast-paced environment.

ROLE: Claims Executive - US Casualty & Specialty Lines LOCATION: LONDON - City PURPOSE OF THE ROLE My client is a well-established independent Lloyd's broker with a singular focus on improving the way businesses manage risk. On a mission to reinvigorate broking, they have ambitious growth plans and are looking to add a Claims Associate to their London team. The successful candidate will provide technical claims support across multinational and multi-layered programmes, with a focus on US casualty binders, financial lines and property. You will be responsible for ensuring claims are valid, processed and paid within agreed timescales, acting as a key claims advocate for clients throughout the lifecycle of each matter. RESPONSIBILITIES Oversee and coordinate a portfolio of US casualty binder claims, including Professional Liability, General Liability, E&O, EPL, Crisis Management and other specialty liability classes, ensuring effective communication between clients, TPAs, coverholders and insurers. Review and assess claims information, coverage positions and carrier responses, providing clients with clear, commercially focused advice. Monitor claim progress from notification to resolution, ensuring all parties meet contractual, regulatory and service-level requirements. Act as a key claims advocate for clients, negotiating with insurers, TPAs, adjusters and legal representatives to support favourable and timely outcomes. Demonstrate strong working knowledge of CLASS and ECF systems, ensuring efficient submission, tracking and agreement of claims within the Lloyd's and company markets. Provide claims support across financial lines (D&O, E&O, Financial Institutions, Professional Indemnity) and property, including CAT and technical industrial risks, for both direct and reinsurance placements. Use broking systems to produce documents and accounting entries, ensuring their accuracy. Liaise with colleagues across London and overseas offices to deliver a consistent and collaborative claims service. Participate in client reviews, renewal preparation and underwriter and broker meetings. DAY TO DAY Managing an active portfolio of US casualty binder claims from first notification through to settlement. Reviewing coverage positions and drafting commercially focused advice for clients Submitting and tracking claims via CLASS and ECF, maintaining data accuracy across internal systems. Negotiating with insurers, TPAs, adjusters and legal representatives on behalf of clients. Liaising with London and overseas colleagues to ensure a consistent claims experience across the network. Attending client reviews, renewal meetings and market meetings as required. Ensuring claims records and data are maintained in line with Lloyd's and company market requirements. EXPERIENCE Previous experience working with US casualty binders and third-party claims is essential. Good working knowledge of the (re)insurance market and London systems - CLASS, ECF and IMR. Knowledge of property and financial lines advantageous but not essential. Experience within the London Market, ideally within a Lloyd's broker or MGA environment. Knowledge of Eclipse and/or ImageRight advantageous. Ability to manage multiple priorities, re-prioritise workloads and meet deadlines in a fast-paced environment. SKILLS Excellent communication skills with the ability to manage expectations and messaging across all stakeholders. Well organised with the ability to prioritise and re-prioritise workloads as demands evolve. Advanced Microsoft Excel and Word skills. A collaborative team player who is comfortable working across London and international offices. CII qualified or working towards qualification is advantageous. Commercially minded with a proactive, client-first approach.

Job title: Real Estate Account Handler Salary: £40,000 + Location: London - Hybrid PURPOSE OF ROLE An exciting opportunity has arisen for an experienced Account Handler to join a well-established Real Estate insurance team in London. Working within a specialist property environment, the role will provide support across a portfolio of residential property clients, ensuring a high standard of service throughout the policy lifecycle. The successful candidate will work closely with Account Executives, insurers and internal teams, helping to manage client requirements, maintain strong relationships and ensure accounts are handled efficiently, accurately and in line with regulatory requirements. RESPONSIBILITIES Take ownership of allocated client accounts and provide a consistent, professional service. Support the Account Executive team with the management and development of client portfolios. Assist with renewal preparation, policy amendments and ongoing account requirements. Coordinate with insurers and internal teams to ensure appropriate terms and documentation are obtained. Develop effective working relationships with clients and key stakeholders. Maintain accurate records and ensure all relevant information is captured on internal systems. Help identify potential issues and ensure client queries are resolved promptly. Contribute to client retention by providing a proactive and reliable service. Look for opportunities to improve processes and enhance the overall client experience. Identify and pass on potential opportunities for additional business where appropriate. Ensure all activity is undertaken in accordance with FCA requirements and Consumer Duty principles. DAY-TO-DAY Reviewing and processing client requests, policy changes and account administration. Preparing information required for renewals and assisting with the placement process. Responding to client enquiries and acting as a key point of contact for day-to-day requirements. Obtaining information, quotations and documentation from insurers and following these through to completion. Checking policy documentation for accuracy and ensuring outstanding actions are followed up. Updating Acturis or relevant broking systems with accurate and timely information. Working alongside Account Executives on client activity and account priorities. Managing workloads effectively to ensure agreed deadlines and service standards are maintained. Dealing with issues or queries as they arise and escalating where appropriate. Keeping up to date with relevant insurance, regulatory and market developments. Contributing to team meetings, process improvements and wider business initiatives. EXPERIENCE Previous experience within an insurance Account Handler, broking or client servicing position. Experience managing commercial insurance accounts and supporting clients throughout the policy lifecycle. Experience within Real Estate, Property Owners or Residential Property insurance would be advantageous. Understanding of insurer markets and insurance placement processes. Experience using Acturis or a similar insurance broking system. Good understanding of FCA requirements and Consumer Duty. Experience working alongside Account Executives and managing client relationships. Cert CII or progress towards a professional insurance qualification is desirable. SKILLS Strong client relationship and communication skills. Excellent organisation and attention to detail. Ability to manage a varied workload and competing deadlines. Proactive and solutions-focused approach. Strong administrative and systems capability. Good commercial awareness and understanding of insurance requirements. Confident communication with clients, insurers and internal stakeholders. Professional and customer-focused approach. Commitment to developing technical insurance knowledge. Strong team player who works effectively with colleagues across the business. Working Pattern: Hybrid, with 3 days office-based working, dependent upon location. If you have the relevant experience or know someone who does, please contact Joe Cappalonga on or email

Job title: Commercial Account Handler Salary: Negotiable + Benefits Location: Newcastle - Upon - Tyne PURPOSE OF ROLE Our client, located in the Newcastle - Upon - Tyne area, is looking to add a Commercial Account Handler to their team. The role is designed to support clients with their day-to-day needs - including mid-term adjustments, document queries and renewal reviews - while also helping our Account Executives with renewal preparation and new business quotations. You'll play a key part in keeping workloads balanced across the team, helping to ensure clients continue to receive the high level of service they're used to. RESPONSIBILITIES • Assisting clients with renewals and new business quotations, managing relationships with key stakeholders and delivering outstanding service • Proactively building a pipeline of referrals from existing clients to generate new business • Working with clients to review and develop their cover, ensuring they have the right level of protection • Liaising with the broking and support teams to ensure all documentation is accurate • Negotiating with Underwriters as required to secure the best available terms • Working in a compliant and timely manner across all cases • Helping to achieve retention levels and income targets • Working with the regional management team to support business objectives and the development of colleagues DAY-TO-DAY • You'll join a close-knit, highly motivated team that looks after each other as well as its clients • A negotiable basic salary is on offer, alongside a full benefits package including holiday, pension and death in service cover • Flexible benefits and access to the annual share save scheme become available after probation • Full support, including funding, is provided for professional qualifications after probation EXPERIENCE • Ideally 2+ years' experience within an Account Handling role • Ideally Cert CII qualified, or working towards this, with ambition to progress within a client-focused organisation • Previous experience using Acturis is highly beneficial SKILLS • Strong written, verbal and video communication skills • Strong interpersonal and stakeholder management skills • Excellent organisational and IT skills, with a keen eye for detail • Able to interpret policy wordings and draw accurate conclusions • A full driving licence would be beneficial for future client visits If you have the relevant experience or know someone who does, please contact Liam Conlon on or email