Plum Personnel

Commercial Operations Manager Location: Birmingham Salary: £47,000 - £54,000 dep on experience + 15% bonus (OTE up to £62,000) + excellent benefits package Job Type: Full-Time (hybrid) Are you a strategic thinker with a passion for driving operational efficiency and commercial performance across international markets? We are seeking a Commercial Operations Manager to lead and optimize sales and customer service operations, streamline commercial processes, and enhance business performance across Europe, working for a global market leader. About the Role: As Commercial Operations Manager, you will play a pivotal role in ensuring commercial excellence by improving sales operations, optimizing customer service workflows. It is most important that you have good working knowledge of Salesforce and ideally Talkdesk. You ll work cross-functionally with key departments throughout Europe, to deliver strategic initiatives, including I.T. improvements and modifications that support business growth and service quality. Responsibilities: • Drive improvements in sales and customer service efficiency through workflow automation and best practices. • Develop performance tracking systems, forecasting models, and pipeline management tools. • Implement commercial strategies to optimize revenue and enhance customer experience. • Collaborate with regional teams to tailor I.T. requirements across European markets. • Lead Salesforce and Talkdesk optimization projects, including system upgrades and user training. • Develop business reporting frameworks and work closely with finance, legal, supply chain, and marketing teams. • Ensure compliance with industry standards and data privacy regulations. What We re Looking For Essential: • Degree in Business, Economics, IT, Finance, or related discipline. • Proven experience in commercial or sales operations across European markets. • Strong expertise in Salesforce workflows, reporting, and best practices. • Knowledge of customer service operations and automation tools. • Exceptional analytical, problem-solving, and project management skills. • Experience using Salesforce, Talkdesk, Power BI, SAP, or other CRM/BI tools. • Excellent communication and stakeholder management abilities. Desirable: • 5+ years in a sales or customer service operations role. • Salesforce Admin Certification (Or willingness to take certification examinations). • Project Management - PMP or PRINCE2 Certification. • Familiarity with project management tools (e.g., Jira, Trello, MS Project). Why Join Us? • Be part of a fast-paced, multicultural team working within a Global market leader. • Take ownership of high-impact projects that shape business success. • Enjoy a dynamic work environment with opportunities for growth and progression within a global market leading company. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Recruitment Resourcer Warwick Temporary minimum 4 weeks £25 - £28,000 (Pro rata) Full-time, Office based We are currently recruiting for a Temporary Resourcer based in Warwick, you ll support the recruitment team of an international company, on a temporary basis by identifying and attracting suitable candidates for roles across the UK and Ireland. You will be responsible for:- Source candidates through job boards, social media, and databases Screen CVs and conduct initial telephone interviews Manage job postings and update applicants on their progress Arrange interviews and general administration duties We need you to have: Excellent communication and interpersonal skills Proactive, driven, and resilient attitude Organised with great attention to detail Previous experience working within a recruitment agency or HR If you are available immediately and seeking a temporary role within recruitment the please get in touch. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Travel Consultant Birmingham (hybrid working once trained) £24,500 + commission (realistic salary c£27,000 - £28,000) 09.00 5.30 Mon Fri Our Client is a well-established tour operator who specialize in organising bespoke holidays for disabled clients. We are seeking an experienced Travel Consultant who is knowledgeable regarding resorts generally, but need someone who is keen to advance their knowledge regarding the complexities of travelling as a disabled person. The role will involve: Receiving inbound travel enquiries from private Clients, or charities regarding travel for disabled people and their Carers Contacting airlines, hotels, transport providers, medical hoist companies, wheelchair and bed providers etc. Arranging all travel and associated equipment and insurance The ideal person will have: Extensive previous experience working in the Travel industry Ideally some understanding of the needs of a disabled person and complexities of travelling as a disabled person Pride in their desire to deliver a first-class customer experience and it goes without saying acute attention to detail and excellent listening skills. If you feel you have the relevant skills and experience and are keen to join a supportive team, please get in touch without delay. Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. We are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Our recruitment process is always based on your relevant skills, potential and achievements for the job advertised. Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest. We will contact you within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly (phone number removed)

JUNIOR PRODUCT DEVELOPER Salary £25K HERSHAM (hybrid working) Our client is looking for a highly motivated, passionate and reliable individual with a good eye for detail to join their close-knit development team to help bring products to life. The role will involve assisting the Product Development Manager in developing the product with both our UK and Far East suppliers. This is a fast-paced and ever-changing role and as such, they are looking for a highly flexible and adaptable candidate who is happy to get involved in all aspects of the development process. Ideally, they are looking for someone with previous experience or someone who can demonstrate an understanding of the product development process. Main duties: Support the development of the product ranges so that they reflect the visual style of the brand and meet all company standards Be aware of and assist in the analysis of, seasonal trends, competitor activity and design direction to assist the Product and Design team to deliver innovative and commercial ranges Assist with the development briefs Check regulatory information and carry out final checks on artworks ensuring accuracy Maintain clear and consistent communication with both UK suppliers and Far East factories, developing and fostering relationships Collating product information for those in other teams that require it Filling out and maintaining information files for products Requesting, managing, and organising all samples for all purposes, including in house reviews, photoshoots, and shows/exhibitions Conduct regular store visits and competitor analysis to develop your knowledge and relationships. Share feedback with the team Person Specification: Adaptable and flexible - needs to maintain effectiveness in a fast moving and changing environment with varying tasks Can do attitude - proactive and takes initiative Super organised - needs to be on top of tasks and spreadsheets at all times Meticulous with attention to detail Commercially aware with a keen eye for detail and willingness to learn Ability to work alone and within a team Excellent communication skills Ability to handle pressure and be able to multi-task Committed to achieving results Microsoft Office knowledge - Word, Excel & PowerPoint Ideally 1-2 years' experience in a similar role Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

CRM TEAM LEADER SUNBURY SALARY c £35K Job Role: The CRM Team Leader is a key member of the sales operation and the role is mainly to implement the right processes and practices across the sales team and support with the lead generation and sales for the business. Working alongside the Field Sales Manager and team to execute the sales strategy required to achieve and exceed sales targets. Job Tasks: CRM (SalesForce) Management Act as CRM Champion and take ownership of CRM implementation and use within the business. Work with senior management to set expectations, ensure buy in, establish and maintain best practices. Provide accurate forecasting on weekly and month basis Report activities and plans regularly to Management Team Create, implement and improve sales processes, from lead generation to account management Record all customer information and details of any contact in the CRM database (Salesforce) Own all KPIs and main metrics for the sales team Update and create action plans based on reports and different dashboards Managing the internal sales operations support team. Onboarding training of newly hired staff on the CRM sales process Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together Improve and audit CRM usage Assist in the preparation of regularly scheduled reports Contribute to team effort by accomplishing related results as needed Develop and update administrative systems to make them more efficient Liaise with administrative assistants to handle requests and queries from senior managers Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improving global efficiency Internal Sales Management Manage the team that receive and record inbound sales calls and website enquiries Manage database to generate prospects to meet or exceed sales targets Work alongside marketing on the direct campaigns Contact potential or existing customers to follow up or inform them about a product or service Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Tender Submission Working alongside our Projects Manager and Distribution to manage and update tender portals In conjunction with Project Manager create and manage tender toolbox (company profile, accreditations, insurances etc.) Coordinate tender process, set deadlines and responsibilities Production and delivery of compliant, professionally produced proposals within customer defined timeframes Candidate requirements: Knowledge of CRM tools, ideally SalesForce Knowledge on how to generate leads, increase sales and test new lead sources Minimum 2 years' experience with Inside Sales, warm/cold calling strategies Familiarity with sales and how to structure and work with sales funnel Excellent analytical skills Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) Excellent time management skills and the ability to prioritise work Attention to detail and problem-solving skills Strong organizational and project management skills with the ability to multitask High level of accuracy in checking & processing information Ability to form good relationships with colleagues Resilient, Flexible and Proactive when it comes to projects Creativity and the ability to come up with out-of-the-box solutions Able to work on own initiative, make effective decisions and also work as part of a team Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

Senior Sales Executive £35k + double OTE £70k We have an exciting new role at a top IT company currently seeking a Senior Sales Executive to join their ever-growing sales team. They are uniquely placed with our experience in the assembly, testing and validation of high-performance bespoke solutions that have been designed to meet a client's/projects exact requirement. Combined with their ability to turn around a fully bespoke platform including client specific branding, documentation, packaging and global on-site maintenance packages, they strive to provide a genuine range of value-added services to their partners. With plenty of room for growth within the role, you will learn their industry, vendors and solutions to develop and implement comprehensive product launch plans that includes products, services and test drives. You will be a fast learner who isn't afraid to hit the ground running and work pro-actively. The Role: Cold calling and prospecting potential customers with a strong new business focus Maintaining and developing relationships with existing customers in person and via telephone calls Webex and written dialogue Understanding customer requirements and providing solutions based on the company's value proposition Representing the company at trade exhibitions & events. Confident individual that's highly motivated and results oriented Experience in people management and building a team across a matrix organization model Good Communication and Collaboration Skills (internally & externally) Methodical Approach Good presentation skills Being able to work effectively with anyone with different skillsets The Candidate: Minimum 2 yearsB2B salesexperience Goodtrackrecordofbuildingandmaintainingcommercialrelationshipswithseniorclients Dedicated;toattainingteamandpersonalgoals Focussed;butableto maintainperspective Confidentandprofessionalpresenter Ableto managetimeandprioritisework Excellent negotiation skills Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedbacks. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

CLIENT PARTNERSHIP MANAGER (Remote working optional) Salary to £48K About the role: Our client is looking for a Client Partnership Manager, who will be in charge of the management of existing and successful on-boarding of new partnership agreements, this role is crucial for the long-term success of the business. Key Duties: Managing the current client partnership accounts with the aim of developing excellent relationships Improving operational process to ensure timely enquiry management and order delivery Providing excellent customer services to both internal and external customers Expanding the scope of the agreements to provide additional service offerings and differentiators Support the targeting, on-boarding and delivery of new agreement opportunities Management and development of client partnerships agreements: Build a strategic plan for each client partnership account, which aligns with the divisional strategic and fiscal objectives. Ensure the strategic plan remains relevant for each account with regular reviews of progress to ensure any opportunities are being maximised. Become a subject matter expert on the capabilities of each client partnership account and promote their use both internally and externally. Attend and organise regular meetings with clients to ensure the ongoing operational and relationship management of the agreements is progressed. Expand the current agreements to include better payment terms, new service offerings and better access to products Maintain and manage the key relationships for each partnership agreement, establishing a rapport with the relevant contacts Provide relevant feedback to line manager regarding client [internal and external] service feedback, and action improvements where necessary. Look for synergies across different areas of the business where the accounts could be effectively utilised, or vice versa. Ensure there is a clear and robust process for the onboarding of any new client accounts. Ensure robust reports are created and maintained with regular reviews conducted with any trends and opportunities identified. Support line manager with the targeting of new client partnerships and assist with any proposals. Operational management: Ensure there are clear processes in place to manage the day to day operations of the accounts, and where required, help the client partnership specialist with the day to day running of each agreement. Be an escalation point for any operational issues and provide and apply a pragmatic approach to problem solving. Provide excellent customer service to client partners, internal and external customers; to be measured through implementation of KPI's and a focus on continuous improvement. Ensure the timely tracking and delivery of all orders through the agreements. Ensure any processes for forecasting supply of products and the mechanism to capture data and forecast is continually improved to provide the most efficient way of working with clients. Skills and requirements: Educated to degree level Customer service/account management or client relationship management experience Excellent communication skills and ability to communicate effectively with all levels of an organisation Attention to detail Proficient in use of web based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

CLIENT PARTNERSHIP MANAGER (Remote working optional) Salary to £48K About the role: Our client is looking for a Client Partnership Manager, who will be in charge of the management of existing and successful on-boarding of new partnership agreements, this role is crucial for the long-term success of the business. Key Duties: Managing the current client partnership accounts with the aim of developing excellent relationships Improving operational process to ensure timely enquiry management and order delivery Providing excellent customer services to both internal and external customers Expanding the scope of the agreements to provide additional service offerings and differentiators Support the targeting, on-boarding and delivery of new agreement opportunities Management and development of client partnerships agreements: Build a strategic plan for each client partnership account, which aligns with the divisional strategic and fiscal objectives. Ensure the strategic plan remains relevant for each account with regular reviews of progress to ensure any opportunities are being maximised. Become a subject matter expert on the capabilities of each client partnership account and promote their use both internally and externally. Attend and organise regular meetings with clients to ensure the ongoing operational and relationship management of the agreements is progressed. Expand the current agreements to include better payment terms, new service offerings and better access to products Maintain and manage the key relationships for each partnership agreement, establishing a rapport with the relevant contacts Provide relevant feedback to line manager regarding client [internal and external] service feedback, and action improvements where necessary. Look for synergies across different areas of the business where the accounts could be effectively utilised, or vice versa. Ensure there is a clear and robust process for the onboarding of any new client accounts. Ensure robust reports are created and maintained with regular reviews conducted with any trends and opportunities identified. Support line manager with the targeting of new client partnerships and assist with any proposals. Operational management: Ensure there are clear processes in place to manage the day to day operations of the accounts, and where required, help the client partnership specialist with the day to day running of each agreement. Be an escalation point for any operational issues and provide and apply a pragmatic approach to problem solving. Provide excellent customer service to client partners, internal and external customers; to be measured through implementation of KPI's and a focus on continuous improvement. Ensure the timely tracking and delivery of all orders through the agreements. Ensure any processes for forecasting supply of products and the mechanism to capture data and forecast is continually improved to provide the most efficient way of working with clients. Skills and requirements: Educated to degree level Customer service/account management or client relationship management experience Excellent communication skills and ability to communicate effectively with all levels of an organisation Attention to detail Proficient in use of web based IT systems and Microsoft (MS) Excel, MS PowerPoint, MS Word and MS Project Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.