Prospero Integrated

Working closely with internal teams across Sales, Design, Scenic, Technical, Projects, Operations, and Finance, you will help deliver seamless client experiences. You will also be responsible for identifying opportunities to grow existing accounts through upselling and new business development. Key Responsibilities Building and maintaining strong relationships with key client stakeholders Acting as the liaison between clients and internal teams to ensure successful delivery of events and projects Identifying and developing new business opportunities Collaborating with the Sales team Conducting client meetings and site visits as appropriate Providing updates to the Directors on account performance Delivering after-sales support What We're Looking For Previous experience in an Account Manager or client-facing sales role Strong communication and relationship-building skills Commercial awareness with a focus on client satisfaction and growth Apply today to take the next step in your career.

Service Desk Representative Location: Maidenhead (4 days per week in the office) Salary: 30,000 An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit. The Role You will act as the first point of contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using the service desk platform Provide first-line fault-finding and troubleshooting over the phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience in a service desk, AV installation, AV support, or similar technical role Understanding of AV systems, integration environments, or installation processes Experience using ticketing platforms and working within SLA frameworks Strong verbal communication and interpersonal skills Confident in diagnosing faults remotely Organised, detail-oriented, and able to multitask effectively Comfortable working from the Maidenhead office 4 days per week