RAVENSBOURNE UNIVERSITY LONDON

Our University Ravensbourne University London is a vibrant institution where creativity, technology, and business converge. Located in the heart of North Greenwich's Design District, our cutting-edge campus is home to a diverse and growing global community, immersed in one of the world's most dynamic creative and commercial hubs. The Role At Ravensbourne we are seeking a strategic and forward-thinking Head of Technology Services to join our IT Services Senior Leadership Team. Reporting to the Chief Information Officer, this pivotal role leads the delivery of robust, secure, and scalable IT infrastructure and support services across the university. The postholder will oversee critical areas including cyber security, cloud platforms, infrastructure, collaboration technologies, and end-user computing. Working closely with the Head of Enterprise Applications and Data, you will act as deputy to the CIO and play a key role in enhancing operational effectiveness and institutional resilience. Key Responsibilities Steer the strategic direction and day-to-day operations of IT services across the university. Manage and develop a multidisciplinary Technology Services team ( 16 staff), fostering innovation and service excellence. Oversee infrastructure, networks, systems, and user support to ensure secure, scalable, and highly available services. Maintain a strong institutional cyber security posture, including tested incident response plans. Collaborate with academic and professional service teams to align technology capabilities with institutional KPIs. Drive digital transformation initiatives, including cloud adoption, cybersecurity enhancements, and hybrid learning technologies. Ensure compliance with data protection, accessibility, and IT governance standards (Cyber Essentials, ISO27001, ITIL). Manage operational and capital budgets, procurement processes, and vendor relationships to deliver value and efficiency. The Candidate We're looking for a dynamic leader with: Proven experience in IT leadership and service management within complex environments-ideally in Higher Education or the public sector. Deep technical expertise across infrastructure, cloud services, cybersecurity, and enterprise systems. Formal qualifications in technology and cyber security. Project management experience and relevant certifications. Strong financial acumen in managing operational and capital budgets. Excellent communication and stakeholder engagement skills. A strategic mindset with a track record of driving innovation and change. A commitment to inclusivity, sustainability, and continuous improvement. What We Offer A competitive salary Highly competitive pension scheme (Local Government Pension Scheme) Generous annual leave Flexible hybrid working arrangements Employee Assistance Programme Cycle-to-work scheme Season ticket loans

Ravensbourne University London is an innovative, industry-focused university located at the heart of London's newest creative community on the Greenwich Peninsula. We are champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media, business, computing and design. With expanding international developments and partnerships and a widening programme offering, we have grown at pace and continue to accelerate. Our Corporate Strategy 2025-30 outlines our ambitions to unleash the potential of young people in the fields of technology, design, media, and business, for domestic, international and franchise students. Our strong financial health will enable us to build on our successes and invest in our strategic priorities. The Role We are now seeking an experienced and motivated Change Management Lead to play a pivotal role in driving and implementing the University's Corporate Strategy 2025-30, effecting and supporting meaningful change. Reporting to the Executive Director of People, Culture and Change, you will provide specialist change management expertise and support across our Corporate Strategy delivery programme and its constituent projects and initiatives. The Candidate A highly effective communicator, you will bring experience of successfully managing change in a complex, multi-faceted organisation, together with the ability to work at pace in an ambiguous multi-stakeholder environment. For further details, check the Job Description. We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.