A prominent FM provider in the UK is seeking an IT Service Desk Analyst to join their team in Gateshead. You will support IT operations by managing internal software systems and providing remote assistance to users. The ideal candidate should have strong organisational skills, problem-solving abilities, and excellent communication skills. The company offers a competitive salary, generous holiday, and various employee benefits to ensure a supportive work environment.
Apr 19, 2026
Full time
A prominent FM provider in the UK is seeking an IT Service Desk Analyst to join their team in Gateshead. You will support IT operations by managing internal software systems and providing remote assistance to users. The ideal candidate should have strong organisational skills, problem-solving abilities, and excellent communication skills. The company offers a competitive salary, generous holiday, and various employee benefits to ensure a supportive work environment.
One Way Resourcing Limited
Cardiff, South Glamorgan
A rapidly growing UK property services and construction group is seeking an experienced Commercial Lead to join its leadership team based at its Cardiff head office. This is an excellent opportunity for a commercially driven professional with experience in social housing, property services, or general contracting, looking to take on a strategic leadership role within a growing organisation deliveri click apply for full job details
Apr 19, 2026
Full time
A rapidly growing UK property services and construction group is seeking an experienced Commercial Lead to join its leadership team based at its Cardiff head office. This is an excellent opportunity for a commercially driven professional with experience in social housing, property services, or general contracting, looking to take on a strategic leadership role within a growing organisation deliveri click apply for full job details
A leading facilities services provider is seeking a Helpdesk Administrator to manage service requests and maintain customer satisfaction. The role involves covering the helpdesk in the absence of the operative, vetting service requests, and ensuring efficient task management. Strong organisational and communication skills are essential. The company offers a range of employee benefits, including health and wellness support, and a competitive salary. This position is based in Greater London, United Kingdom.
Apr 19, 2026
Full time
A leading facilities services provider is seeking a Helpdesk Administrator to manage service requests and maintain customer satisfaction. The role involves covering the helpdesk in the absence of the operative, vetting service requests, and ensuring efficient task management. Strong organisational and communication skills are essential. The company offers a range of employee benefits, including health and wellness support, and a competitive salary. This position is based in Greater London, United Kingdom.
Civil Engineering Manager (Drainage) Wrexham £60,000 - £65,000 + Car Allowance + Private Medical Insurance + Company Benefits Are you an Engineering Manager or Civil Engineer with a background in civil engineering and drainage, particularly within residential construction, looking to play a key role in the early development and technical delivery of major housing projects across North Wales and the click apply for full job details
Apr 19, 2026
Full time
Civil Engineering Manager (Drainage) Wrexham £60,000 - £65,000 + Car Allowance + Private Medical Insurance + Company Benefits Are you an Engineering Manager or Civil Engineer with a background in civil engineering and drainage, particularly within residential construction, looking to play a key role in the early development and technical delivery of major housing projects across North Wales and the click apply for full job details
Accommodation & Guest Experience Manager Location: The Blue Ball Quantocks Triscombe, Somerset (on-site role) Applicants must be local or willing to commute reliably due to the operational nature of the role. Overview of the Role This is a unique opportunity to take a leading role in delivering a high-quality, concierge-led accommodation experience within a distinctive rural venue. As Accommodation & Guest Experience Manager, your primary focus will be on managing and enhancing the guest experience for exclusive-use accommodation bookings, ensuring every stay is seamless, personalised, and memorable. Acting as a dedicated concierge, you will support guests before and during their stay, curating tailored experiences that may include private dining, local activities, transport, and bespoke requests. When the accommodation is not occupied, you will work closely with the owners to create, develop, and deliver a vibrant programme of events. This includes organising and delivering small to mid-scale events such as live music, themed evenings, and private functions. This is a hands-on, guest-centric role combining hospitality, operations, and light-touch events management. It is ideally suited to someone who takes pride in delivering exceptional service, enjoys building relationships, and is comfortable operating independently in a dynamic environment. A Designated Premises Supervisor (DPS) or personal licence holder is strongly preferred, given the nature of the venue. Key Responsibilities Accommodation & Concierge Services (Primary Focus) Act as the main point of contact for accommodation guests from booking through to departure Deliver a concierge-style service, supporting guests with tailored arrangements such as: Private chefs and catering Local activities and experiences Transport and logistics Special occasions and bespoke requests Ensure accommodation is consistently presented to a high standard, coordinating cleaning, maintenance, and readiness Anticipate guest needs and create a highly personalised and premium experience Events (Secondary Focus) Plan and deliver a select programme of events during periods when accommodation is not in use Organise events such as live music, themed dining, and small private functions Coordinate suppliers, staffing, and logistics to ensure smooth delivery Act as on-site lead during events, maintaining high service standards Operations & Compliance Oversee day-to-day running of the venue during both guest stays and events Ensure compliance with licensing, health & safety, and operational standards Act as Designated Premises Supervisor (preferred) or support licensing requirements Manage key supplier relationships and coordinate services effectively Sales & Commercial Support Support efforts to drive exclusive hire bookings and repeat stays Build relationships with local suppliers, chefs, and experience providers Contribute to promoting the venue through local networks and word-of-mouth Ensure a high level of guest satisfaction to encourage referrals and repeat business Person Specification Essential - Experience in hospitality, guest services, accommodation management, or a similar role - Strong interpersonal skills with a natural ability to deliver high-touch, personalised service - Highly organised with the ability to manage multiple guest requests and operational priorities - Ability to work independently and take ownership of the guest experience - Flexibility to work evenings, weekends, and around guest bookings - Local to Triscombe / Somerset area or able to commute reliably Preferred - Designated Premises Supervisor (DPS) or personal licence holder - Experience in concierge services, boutique accommodation, or luxury hospitality - Experience coordinating events or private functions - Strong local knowledge and connections with suppliers or activity providers Personal Attributes - Guest-focused with a genuine passion for hospitality - Proactive, detail-oriented, and solutions-focused - Calm under pressure with a flexible approach - Professional, approachable, and trustworthy - Comfortable working in a hands-on, small-team environment Working Pattern - Predominantly on-site - Flexible hours aligned to guest bookings and occasional events - Evening and weekend working required
Apr 19, 2026
Full time
Accommodation & Guest Experience Manager Location: The Blue Ball Quantocks Triscombe, Somerset (on-site role) Applicants must be local or willing to commute reliably due to the operational nature of the role. Overview of the Role This is a unique opportunity to take a leading role in delivering a high-quality, concierge-led accommodation experience within a distinctive rural venue. As Accommodation & Guest Experience Manager, your primary focus will be on managing and enhancing the guest experience for exclusive-use accommodation bookings, ensuring every stay is seamless, personalised, and memorable. Acting as a dedicated concierge, you will support guests before and during their stay, curating tailored experiences that may include private dining, local activities, transport, and bespoke requests. When the accommodation is not occupied, you will work closely with the owners to create, develop, and deliver a vibrant programme of events. This includes organising and delivering small to mid-scale events such as live music, themed evenings, and private functions. This is a hands-on, guest-centric role combining hospitality, operations, and light-touch events management. It is ideally suited to someone who takes pride in delivering exceptional service, enjoys building relationships, and is comfortable operating independently in a dynamic environment. A Designated Premises Supervisor (DPS) or personal licence holder is strongly preferred, given the nature of the venue. Key Responsibilities Accommodation & Concierge Services (Primary Focus) Act as the main point of contact for accommodation guests from booking through to departure Deliver a concierge-style service, supporting guests with tailored arrangements such as: Private chefs and catering Local activities and experiences Transport and logistics Special occasions and bespoke requests Ensure accommodation is consistently presented to a high standard, coordinating cleaning, maintenance, and readiness Anticipate guest needs and create a highly personalised and premium experience Events (Secondary Focus) Plan and deliver a select programme of events during periods when accommodation is not in use Organise events such as live music, themed dining, and small private functions Coordinate suppliers, staffing, and logistics to ensure smooth delivery Act as on-site lead during events, maintaining high service standards Operations & Compliance Oversee day-to-day running of the venue during both guest stays and events Ensure compliance with licensing, health & safety, and operational standards Act as Designated Premises Supervisor (preferred) or support licensing requirements Manage key supplier relationships and coordinate services effectively Sales & Commercial Support Support efforts to drive exclusive hire bookings and repeat stays Build relationships with local suppliers, chefs, and experience providers Contribute to promoting the venue through local networks and word-of-mouth Ensure a high level of guest satisfaction to encourage referrals and repeat business Person Specification Essential - Experience in hospitality, guest services, accommodation management, or a similar role - Strong interpersonal skills with a natural ability to deliver high-touch, personalised service - Highly organised with the ability to manage multiple guest requests and operational priorities - Ability to work independently and take ownership of the guest experience - Flexibility to work evenings, weekends, and around guest bookings - Local to Triscombe / Somerset area or able to commute reliably Preferred - Designated Premises Supervisor (DPS) or personal licence holder - Experience in concierge services, boutique accommodation, or luxury hospitality - Experience coordinating events or private functions - Strong local knowledge and connections with suppliers or activity providers Personal Attributes - Guest-focused with a genuine passion for hospitality - Proactive, detail-oriented, and solutions-focused - Calm under pressure with a flexible approach - Professional, approachable, and trustworthy - Comfortable working in a hands-on, small-team environment Working Pattern - Predominantly on-site - Flexible hours aligned to guest bookings and occasional events - Evening and weekend working required
Octane Recruitment
Newcastle Upon Tyne, Tyne And Wear
Roadside Technician Location: Newcastle Salary: £36,400basic + bonus & overtime OTE £61,000 Hours: 40 hours per week Reference: 29668 We are currently recruiting for a Roadside Technician to join our clients team covering theNewcastle area click apply for full job details
Apr 19, 2026
Full time
Roadside Technician Location: Newcastle Salary: £36,400basic + bonus & overtime OTE £61,000 Hours: 40 hours per week Reference: 29668 We are currently recruiting for a Roadside Technician to join our clients team covering theNewcastle area click apply for full job details
Multi-Site Business Manager, Charlotte Tilbury - Boots South West 40 hours per week, Full Time position, Permanent Contract, Doors: Plymouth, Truro, Taunton About Your Role A Charlotte Tilbury Multi-Site Business Manager is like no other. They are the life and soul of their counters - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so - we are looking for inspirational top talent to be part of our growing magic dream. Key Accountabilities Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can be. You will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return. You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on going support. You are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office. Your Skills and Experience You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You will be a true leader - who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless way. You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines. What is in it for you? You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business. The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. Our Mission 'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES' WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!
Apr 19, 2026
Full time
Multi-Site Business Manager, Charlotte Tilbury - Boots South West 40 hours per week, Full Time position, Permanent Contract, Doors: Plymouth, Truro, Taunton About Your Role A Charlotte Tilbury Multi-Site Business Manager is like no other. They are the life and soul of their counters - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so - we are looking for inspirational top talent to be part of our growing magic dream. Key Accountabilities Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can be. You will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return. You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on going support. You are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office. Your Skills and Experience You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You will be a true leader - who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless way. You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines. What is in it for you? You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business. The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. Our Mission 'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES' WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!
Salary: £45,000 £55,000 Contract: FTC 12 months Hours : Flexible part or full time Location: Hybrid 1 day per week in Moorgate office Closing date: Thursday 16 th April We have a rare and exciting opportunity for a Trusts, Foundations and Partnerships Manager to join Legal Response International (LRI) at a pivotal moment in the organisation s journey, reporting directly to the Director. This is LRI s first dedicated fundraising role , offering the opportunity to build a trust and foundation income stream from scratch in a small, specialist organisation working at the sharp end of climate governance, international law and global equity. You will play a central role in diversifying income, shaping long-term sustainability, and helping ensure that developing countries can engage on equal terms in international legal processes that shape their futures. This role will appeal to an international development trusts and foundations fundraiser who enjoys autonomy, strategic thinking and relationship?led fundraising, and who is motivated by building something purposeful and lasting. To be successful as the Trusts, Foundations and Partnerships Manager, you will need: Proven experience securing trust and foundation income, including five? and six?figure grants Experience fundraising within, or for, international development, climate, human rights, governance or rule?of?law focused organisations The ability to translate complex, specialist or technical work into clear and compelling cases for support If you would like to have an informal discussion about this role, please call Emma on or email your CV and expression of interest to . Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge to match candidates with the most suitable charity roles and are committed to improving equality, diversity and inclusion across the sector. You can read more about our commitment to diversity We take a relationship-led approach to recruitment and partner closely with both candidates and charities throughout the process. Please note: if enough applications are received, Legal Response International reserves the right to close the role early.
Apr 19, 2026
Full time
Salary: £45,000 £55,000 Contract: FTC 12 months Hours : Flexible part or full time Location: Hybrid 1 day per week in Moorgate office Closing date: Thursday 16 th April We have a rare and exciting opportunity for a Trusts, Foundations and Partnerships Manager to join Legal Response International (LRI) at a pivotal moment in the organisation s journey, reporting directly to the Director. This is LRI s first dedicated fundraising role , offering the opportunity to build a trust and foundation income stream from scratch in a small, specialist organisation working at the sharp end of climate governance, international law and global equity. You will play a central role in diversifying income, shaping long-term sustainability, and helping ensure that developing countries can engage on equal terms in international legal processes that shape their futures. This role will appeal to an international development trusts and foundations fundraiser who enjoys autonomy, strategic thinking and relationship?led fundraising, and who is motivated by building something purposeful and lasting. To be successful as the Trusts, Foundations and Partnerships Manager, you will need: Proven experience securing trust and foundation income, including five? and six?figure grants Experience fundraising within, or for, international development, climate, human rights, governance or rule?of?law focused organisations The ability to translate complex, specialist or technical work into clear and compelling cases for support If you would like to have an informal discussion about this role, please call Emma on or email your CV and expression of interest to . Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge to match candidates with the most suitable charity roles and are committed to improving equality, diversity and inclusion across the sector. You can read more about our commitment to diversity We take a relationship-led approach to recruitment and partner closely with both candidates and charities throughout the process. Please note: if enough applications are received, Legal Response International reserves the right to close the role early.
Pure Staff - Wales and The South - Driving
Evesham, Worcestershire
HGV Class 2 Driver for Immediate start working in Evesham - £16.00. Pure Staff have a fantastic opportunity for a qualified HGV Class 2 Driver that is interested in working in EVesham. HGV Class 2 Driver Pay rates- Days Monday to Friday: £16 per hour Your hourly pay rate is £16, and you will accrue £1 click apply for full job details
Apr 19, 2026
Seasonal
HGV Class 2 Driver for Immediate start working in Evesham - £16.00. Pure Staff have a fantastic opportunity for a qualified HGV Class 2 Driver that is interested in working in EVesham. HGV Class 2 Driver Pay rates- Days Monday to Friday: £16 per hour Your hourly pay rate is £16, and you will accrue £1 click apply for full job details
Project Manager - NPI Weymouth, Dorset Up to £55,000 + benefits Are you an experienced Project Manager with a passion for leading complex development projects from concept through to mass production? My client, a world-class technology manufacturer based in Weymouth, is looking for a driven individual to oversee the end-to-end delivery of their next generation of printer products click apply for full job details
Apr 19, 2026
Full time
Project Manager - NPI Weymouth, Dorset Up to £55,000 + benefits Are you an experienced Project Manager with a passion for leading complex development projects from concept through to mass production? My client, a world-class technology manufacturer based in Weymouth, is looking for a driven individual to oversee the end-to-end delivery of their next generation of printer products click apply for full job details
Senior Recruitment Consultant Moorgate, London (Full-time onsite) £32k per annum + up to 40% commission Are you a recruitment professional currently working the US market looking to make up to 40% commission with desire to build eventually build a team around you? Do you have success recruiting in the US bringing ambition, energy and a determined nature with a confident and professional phone manner w click apply for full job details
Apr 19, 2026
Full time
Senior Recruitment Consultant Moorgate, London (Full-time onsite) £32k per annum + up to 40% commission Are you a recruitment professional currently working the US market looking to make up to 40% commission with desire to build eventually build a team around you? Do you have success recruiting in the US bringing ambition, energy and a determined nature with a confident and professional phone manner w click apply for full job details
A global real estate firm is seeking a Facilities Coordinator in London to assist with operational activities and manage vendor relations. This role includes ensuring compliance with safety standards, overseeing preventive maintenance, and conducting site inspections. The ideal candidate will possess strong problem-solving skills, the ability to work independently, and proficiency in managing multiple tasks effectively. This position is full-time and on-site, offering an opportunity for growth in a dynamic environment.
Apr 19, 2026
Full time
A global real estate firm is seeking a Facilities Coordinator in London to assist with operational activities and manage vendor relations. This role includes ensuring compliance with safety standards, overseeing preventive maintenance, and conducting site inspections. The ideal candidate will possess strong problem-solving skills, the ability to work independently, and proficiency in managing multiple tasks effectively. This position is full-time and on-site, offering an opportunity for growth in a dynamic environment.
The Financial Data Analyst is responsible for monitoring and maintaining asset data for Clearwater's clients. As content experts, FDAs advise internal and external constituents on the proper handling of critical data topics such as security master, reference data, asset classes, corporate actions, cash flows, analytics, pricing, amortization, performance, derivatives, and alternative assets etc. Responsibilities: Performs basic SQL tasks and acquires fundamental SQL skills.Acts as a reliable reference point for assigned tasks, clients, or processes. Develops a working knowledge of corporate bonds and new bond issuance procedures. Required Skills: Foundational knowledge of financial markets and financial instruments Proficiency in advanced ExcelSQL skills are good to have Ability to work independently and collaboratively. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.
Apr 19, 2026
Full time
The Financial Data Analyst is responsible for monitoring and maintaining asset data for Clearwater's clients. As content experts, FDAs advise internal and external constituents on the proper handling of critical data topics such as security master, reference data, asset classes, corporate actions, cash flows, analytics, pricing, amortization, performance, derivatives, and alternative assets etc. Responsibilities: Performs basic SQL tasks and acquires fundamental SQL skills.Acts as a reliable reference point for assigned tasks, clients, or processes. Develops a working knowledge of corporate bonds and new bond issuance procedures. Required Skills: Foundational knowledge of financial markets and financial instruments Proficiency in advanced ExcelSQL skills are good to have Ability to work independently and collaboratively. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.
We are excited to offer a fantastic opportunity for a Communications Officer to join our dynamic Sheffield team. This role will be based on-site at our Olive Grove Depot (S2 3GE). This role is on a 2-year fixed-term contract and offers a competitive salary. In this role, you will support the Sheffield account by playing a leading role in the project team and manage and/or carry out if required all normal quantity surveying duties to ensure maximum recovery of all contractual entitlements. What You'll Do: Deliver effective communication activity using a range of channels to support and achieve project objectives Present complex or sensitive information clearly and confidently to a variety of internal and external stakeholders Build and maintain positive relationships with media outlets to secure fair, accurate and balanced coverage Plan and deliver targeted communication campaigns aligned to SMART objectives Monitor performance and provide digital analytics and insights to demonstrate engagement and impact Proactively manage stakeholder relationships, ensuring clear, timely and consistent communication Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Public Relations, Communications, Marketing or Journalism qualification or significant experience in a role specific to either or combination of disciplines Minimum GCSE English at grade 5 or above (or equivalent) Excellent writing skills related to press releases, articles, reports, social media content. The ability to manage multiple projects simultaneously. Effective problem-solver with proven ability to find solutions. Drive and determination. Team player in both own team and across virtual teams If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
Apr 19, 2026
Full time
We are excited to offer a fantastic opportunity for a Communications Officer to join our dynamic Sheffield team. This role will be based on-site at our Olive Grove Depot (S2 3GE). This role is on a 2-year fixed-term contract and offers a competitive salary. In this role, you will support the Sheffield account by playing a leading role in the project team and manage and/or carry out if required all normal quantity surveying duties to ensure maximum recovery of all contractual entitlements. What You'll Do: Deliver effective communication activity using a range of channels to support and achieve project objectives Present complex or sensitive information clearly and confidently to a variety of internal and external stakeholders Build and maintain positive relationships with media outlets to secure fair, accurate and balanced coverage Plan and deliver targeted communication campaigns aligned to SMART objectives Monitor performance and provide digital analytics and insights to demonstrate engagement and impact Proactively manage stakeholder relationships, ensuring clear, timely and consistent communication Why Join Us? At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team: Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions. Career Growth: Propel your career with clear, dynamic advancement opportunities Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth. Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, and Multicultural Leadership programs. Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind. Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge. Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships. Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects. What You'll Bring: Public Relations, Communications, Marketing or Journalism qualification or significant experience in a role specific to either or combination of disciplines Minimum GCSE English at grade 5 or above (or equivalent) Excellent writing skills related to press releases, articles, reports, social media content. The ability to manage multiple projects simultaneously. Effective problem-solver with proven ability to find solutions. Drive and determination. Team player in both own team and across virtual teams If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change. Application Guidance At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role, at (url removed)
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges. Key Responsibilities of the Job Leadership and People Management Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options). Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Working with Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Not Applicable People Management Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty: Behaves in an honest, fair, and ethical manner Guest Experience: Enjoys working and connecting with, understanding, and helping guests Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk) Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Job Requirements Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store with own transportation methods Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work as part of a team and also complete work independently Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work in an environment with bright lights and loud music Experience Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary) In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
Apr 19, 2026
Full time
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges. Key Responsibilities of the Job Leadership and People Management Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth. Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels. Guest (i.e., Customer) Experience Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options). Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support. Provide technical product education by articulating the value and benefit of the product. Resolve guest feedback and address guest concerns or escalations to make it "right" for guests. Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. Working with Others Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. Establish supportive and productive relationships with all team members. Collaborate with team members to ensure optimal guest experience and support store operations. Operations Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted. Open and close the store in accordance with the opening and closing checklists. Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. Ensure team uses in store technology to support store operations and provide positive guest experiences. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility Not Applicable People Management Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager Key Skills & Core Values You Bring Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity/Honesty: Behaves in an honest, fair, and ethical manner Guest Experience: Enjoys working and connecting with, understanding, and helping guests Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk) Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Job Requirements Must be legally authorized to work in the country in which the store is located Must be 18 years of age or older Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) Must have the ability to travel to assigned store with own transportation methods Availability Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements Willing to work as part of a team and also complete work independently Willing to move through a store for most of a shift to help guests and accomplish work Willing to move boxes weighing up to 30 lbs (13.6 kg) Willing to work in an environment with bright lights and loud music Experience Job Assets (i.e., nice to have; not required) Education: High school diploma, GED, or equivalent Education: Bachelor's degree or equivalent Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary) In keeping with our mission, please connect with us at if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request. Beyond The Paycheck (Benefits & Perks) At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
Job Title: Administrator Location: Sidcup, London DA14 6RN Salary: 28,000 per annum Job type: Full time, Permanent With over 30 years' experience, Everflame Heating Ltd provide both commercial and domestic utility services, covering all heating requirements. We are looking for an administrator to join our fantastic team. The Role: Answering the phone Receiving and responding to emails Calling clients to arrange appointments Invoicing Full training provided Candidate Requirements: Excellent interpersonal skills Experience of Microsoft Office Experience with Xero Polite telephone manner Able to commute to the office location with ease Benefits: Career progression opportunities Pension Immediate start Monday to Friday 9 till 5pm Please click on the APPLY button to send your CV for this role. Candidates with experience in Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Marketing Assistant will be considered for this role.
Apr 19, 2026
Full time
Job Title: Administrator Location: Sidcup, London DA14 6RN Salary: 28,000 per annum Job type: Full time, Permanent With over 30 years' experience, Everflame Heating Ltd provide both commercial and domestic utility services, covering all heating requirements. We are looking for an administrator to join our fantastic team. The Role: Answering the phone Receiving and responding to emails Calling clients to arrange appointments Invoicing Full training provided Candidate Requirements: Excellent interpersonal skills Experience of Microsoft Office Experience with Xero Polite telephone manner Able to commute to the office location with ease Benefits: Career progression opportunities Pension Immediate start Monday to Friday 9 till 5pm Please click on the APPLY button to send your CV for this role. Candidates with experience in Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Marketing Assistant will be considered for this role.
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters, think of Gallagher. Overview The role of Business Data Analyst will be an integral part of the Data team and overall Data Platform Team at GGB UK at Gallagher. The role is responsible for managing data projects of varying size and complexity as well as conducting business analysis and requirements gathering for data projects alongside product owners. This position requires a blend of project management expertise and business analysis skills to ensure the delivery of high quality data solutions that meet business needs. This role reports to the Chief Data Officer and works closely with the Data Product Owners, and Data Platform teams to deliver high profile projects. This position is based from our London City Office and the expectation is to be in the office 3 days a week. How you'll make an impact Project Management / Scrum Master Duties This role is responsible for the schedule, scope, budget and quality of the project from initiation through production deployment through handover to support. Accountable for the successful delivery of services which meet the defined business and technical requirements on time and within budget and improve business and technology processes by managing significant, multi disciplinary programs and projects. This role leads or contributes to multiple data and technology related projects. Manage the schedule, scope, budget, and quality of data projects from initiation to production deployment. Develop and maintain project plans, budgets, and resources using Agile frameworks in Azure DevOps. Facilitate Agile ceremonies, including daily stand ups, sprint planning, reviews, and retrospectives. Communicate project progress, risks, and mitigation strategies to stakeholders and sponsors. Ensure timely delivery of services that meet business and technical requirements. Business Analyst Duties In the role of a Business Analyst within you will be responsible for gathering and analysing business requirements to ensure they are effectively translated into data solutions that align with our organisational goals. You will be accountable for facilitating clear communication between stakeholders and the Product Owner/Tech Leads, ensuring that project objectives are met and aligned with business needs. Additionally, you will play a critical role in enhancing team efficiency and delivering value driven outcomes. Gather and analyse business requirements, translating them into actionable data solutions. Collaborate with stakeholders, product owners, and technical teams to define project objectives. Document business requirements, user stories, and data processes. Conduct data analysis to identify trends, patterns, and insights that inform business decisions. Evaluate project requests, recommend solutions, and prioritise deliverables. Ensure data accuracy and quality through validation and testing. Stay informed on data privacy regulations and ensure compliance. About You Proven experience working as a Data Project Management or Business Analyst gained working in the general or Lloyds/London Insurance Market is essential. Agile project management skills, including adaptive planning and cross functional collaboration. Excellent analytical and problem solving abilities. Proficiency in tools like Azure DevOps, SQL, Excel, and BI tools (e.g., Tableau, Power BI). Fantastic leadership and stakeholder management skills, including negotiation and communication. Ability to manage multiple initiatives and conflicting deadlines effectively. Technical proficiency in data modelling, statistical analysis, and database management. Clear and confident presentation and documentation skills. Exceptional verbal and written communication skills, with experience presenting to senior executives. Certifications such as CBAP, CBDA, or CAP are a plus. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Apr 19, 2026
Full time
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters, think of Gallagher. Overview The role of Business Data Analyst will be an integral part of the Data team and overall Data Platform Team at GGB UK at Gallagher. The role is responsible for managing data projects of varying size and complexity as well as conducting business analysis and requirements gathering for data projects alongside product owners. This position requires a blend of project management expertise and business analysis skills to ensure the delivery of high quality data solutions that meet business needs. This role reports to the Chief Data Officer and works closely with the Data Product Owners, and Data Platform teams to deliver high profile projects. This position is based from our London City Office and the expectation is to be in the office 3 days a week. How you'll make an impact Project Management / Scrum Master Duties This role is responsible for the schedule, scope, budget and quality of the project from initiation through production deployment through handover to support. Accountable for the successful delivery of services which meet the defined business and technical requirements on time and within budget and improve business and technology processes by managing significant, multi disciplinary programs and projects. This role leads or contributes to multiple data and technology related projects. Manage the schedule, scope, budget, and quality of data projects from initiation to production deployment. Develop and maintain project plans, budgets, and resources using Agile frameworks in Azure DevOps. Facilitate Agile ceremonies, including daily stand ups, sprint planning, reviews, and retrospectives. Communicate project progress, risks, and mitigation strategies to stakeholders and sponsors. Ensure timely delivery of services that meet business and technical requirements. Business Analyst Duties In the role of a Business Analyst within you will be responsible for gathering and analysing business requirements to ensure they are effectively translated into data solutions that align with our organisational goals. You will be accountable for facilitating clear communication between stakeholders and the Product Owner/Tech Leads, ensuring that project objectives are met and aligned with business needs. Additionally, you will play a critical role in enhancing team efficiency and delivering value driven outcomes. Gather and analyse business requirements, translating them into actionable data solutions. Collaborate with stakeholders, product owners, and technical teams to define project objectives. Document business requirements, user stories, and data processes. Conduct data analysis to identify trends, patterns, and insights that inform business decisions. Evaluate project requests, recommend solutions, and prioritise deliverables. Ensure data accuracy and quality through validation and testing. Stay informed on data privacy regulations and ensure compliance. About You Proven experience working as a Data Project Management or Business Analyst gained working in the general or Lloyds/London Insurance Market is essential. Agile project management skills, including adaptive planning and cross functional collaboration. Excellent analytical and problem solving abilities. Proficiency in tools like Azure DevOps, SQL, Excel, and BI tools (e.g., Tableau, Power BI). Fantastic leadership and stakeholder management skills, including negotiation and communication. Ability to manage multiple initiatives and conflicting deadlines effectively. Technical proficiency in data modelling, statistical analysis, and database management. Clear and confident presentation and documentation skills. Exceptional verbal and written communication skills, with experience presenting to senior executives. Certifications such as CBAP, CBDA, or CAP are a plus. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Outcomes First Group
Chalfont St. Peter, Buckinghamshire
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? At OFG we believe in creating a better work life balance Job Title: Speech and Language Therapist Location: Hillingdon Granges - comprising of Yiewsley Grange, Colne Grange, Upton Grange, This role will be predominantly based at Yiewsley Grange, there may be requirements for the role to support other sites within the Hillingdon Granges sites from time to time. Salary: Up to £53,200 FTE DOE plus £5000 Welcome Bonus (Welcome Bonus is payable as one payment of £2,500 after completion of one month and one further payment of £2,500 upon completion of your final probation period. T&C's Apply) Hours: 37.5 hours per week, Monday to Friday 8.30am - 16.30pm Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About Outcomes First Group At Outcomes First Group, we believe every child has the ability to thrive when given access to a learning environment designed for their success. We exist to provide, champion and develop an exceptional education that is research-led and tailored around the abilities and aspirations of the individual - a commitment that shapes tomorrow's leaders, cultivates a lifelong love of learning and equips young minds to craft their own bright futures. At the heart of our philosophy lies a unique blend of tradition and innovation. We champion smaller class sizes, personalised learning plans and a curriculum that prepares students for success both in and beyond the classroom, evidenced in a 97% success rate in guiding our leavers into education, employment or training. As the largest and most accomplished organisation in our sector, we have the capability to invest in forward-thinking initiatives and resources based on the needs of the individual pupil, rather than the collective. This investment creates consistent and measurable results for our pupils and teams. Outcomes First Group operates a number of specialist education and care brands across the UK, including Blenheim Schools, each delivering tailored provision to meet the diverse needs of children and young people. To find out more about our segments and expert services, visit: Our Services & Schools - Outcomes First Group The role: We are looking for a Speech and Language Therapist to join our in-house clinical team. Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Hillingdon Grange forms part of our Options Autism brand and is an independent specialist day school, supporting children and young people aged 3 - 14 Hillingdon Grange School Education - Options Autism For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting ASD Experience Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical heath checks Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover £5000 Welcome Bonus (T&C's apply) £2000 CPD Training Allowance At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early, please submit your application at the earliest opportunity. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Job Ref: 308268
Apr 19, 2026
Full time
Are you looking for an employer who can offer you opportunities for growth and development in your speech and language therapy career- All whilst working within a friendly multidisciplinary team in a rewarding education setting? Do you want to have opportunities to participate in research projects, special interest groups and form part of a wider speech and language therapy network that meets regularly for training & development? Do you want to have flexibility and be able to work creatively to deliver specialist SaLT assessment and intervention fostering independence within an education setting? How about working for an employer who has been awarded a 'Great Place to Work' for the 5th year running? At OFG we believe in creating a better work life balance Job Title: Speech and Language Therapist Location: Hillingdon Granges - comprising of Yiewsley Grange, Colne Grange, Upton Grange, This role will be predominantly based at Yiewsley Grange, there may be requirements for the role to support other sites within the Hillingdon Granges sites from time to time. Salary: Up to £53,200 FTE DOE plus £5000 Welcome Bonus (Welcome Bonus is payable as one payment of £2,500 after completion of one month and one further payment of £2,500 upon completion of your final probation period. T&C's Apply) Hours: 37.5 hours per week, Monday to Friday 8.30am - 16.30pm Contract: Permanent (Term time only, or flexibility around full-time contract can be discussed based on your personal circumstances) In a world where the demand for clinical support is increasing daily, we understand the importance and value of the work you carry out. Your unique skills and expertise are critical to building better outcomes for our pupils. This is why we aim to have a multidisciplinary clinical team for each of our sites to provide this vital provision in collaboration with our education teams. Creating an environment where our pupils can truly flourish and grow in independence is key. We understand the value of helping our employees develop in their careers. For clinicians to achieve their Continued Professional Development (CPD) goals we offer a £2000 training allowance, so that you can complete role specific training tailored to your individual requirements once your probation has been completed. About Outcomes First Group At Outcomes First Group, we believe every child has the ability to thrive when given access to a learning environment designed for their success. We exist to provide, champion and develop an exceptional education that is research-led and tailored around the abilities and aspirations of the individual - a commitment that shapes tomorrow's leaders, cultivates a lifelong love of learning and equips young minds to craft their own bright futures. At the heart of our philosophy lies a unique blend of tradition and innovation. We champion smaller class sizes, personalised learning plans and a curriculum that prepares students for success both in and beyond the classroom, evidenced in a 97% success rate in guiding our leavers into education, employment or training. As the largest and most accomplished organisation in our sector, we have the capability to invest in forward-thinking initiatives and resources based on the needs of the individual pupil, rather than the collective. This investment creates consistent and measurable results for our pupils and teams. Outcomes First Group operates a number of specialist education and care brands across the UK, including Blenheim Schools, each delivering tailored provision to meet the diverse needs of children and young people. To find out more about our segments and expert services, visit: Our Services & Schools - Outcomes First Group The role: We are looking for a Speech and Language Therapist to join our in-house clinical team. Working collaboratively with the education team, you will deliver bespoke Speech and Language Therapy assessment and intervention to pupils who may have experienced developmental trauma, be neurodivergent or have SEMH needs. You will work within the standards provided in the OFG Speech and Language Therapy Ways of Working. This will guide your practice within an education setting and clarify your roles and responsibilities, while taking into account the requirements of your governing and professional bodies. You will be given responsibility for holding a Speech and Language therapy caseload, with the full support of your designated clinical supervisor and site lead, also contributing to staff training and consultation as required This post would suit a resilient, creative and enthusiastic individual. Our Clinical Teams help maintain a person-centred, empowering approach always putting the pupils we support at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and the pupils we support are heard, respected, and involved in decisions that affect them. We strive for excellence, which is why we are one of the leading service providers in the UK. With this in mind, we are looking for a Speech and Language Therapist who shares our vision to use innovative approaches to enhance the quality of life and outcomes of the pupils we support. Location: Hillingdon Grange forms part of our Options Autism brand and is an independent specialist day school, supporting children and young people aged 3 - 14 Hillingdon Grange School Education - Options Autism For further information regarding this vacancy please refer to the Job Description and Person Specification attached. Essential Criteria: Undergraduate or Postgraduate degree in Speech and Language Therapy HCPC registered 1-2 yrs experience as a fully registered member of the RCSLT working in a similar setting. Some relevant experience in a previously held job of engaging and working with individuals presenting with complex and diverse communication profiles Some knowledge of neurodiversity and trauma informed practice Some experience of multi-disciplinary working in a range of settings Some experience of communicating with/working with families/relatives and carers An interest in developing knowledge and skills in different areas of SaLT practice Good relationship building, analytical and judgmental skills Good communication skills (oral and written) Good time management and organisational skills Competent in core areas of SaLT practice and clear understanding of RCSLT Communication Standards Knowledge of different SaLT assessment tools, types of intervention and knowledge of how to formulate support plans based on needs profile Knowledge of legislation and its implications for both clinical practice and professional management in relation to the client group Ability to work collaboratively as part of the multi-disciplinary team Willingness to attend training and working towards further qualifications relevant to the client group supporting ASD Experience Desirable: Some understanding of the other differences, e.g. sensory and motor, which may impact on an individual's communication strengths, differences, traits, difficulties and needs profile Some evidence of understanding the relationship between arousal levels and communication Why work for us? Alongside working with a network of over 350 clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options: Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward and flexible benefits package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical heath checks Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover £5000 Welcome Bonus (T&C's apply) £2000 CPD Training Allowance At Outcomes First Group we are committed to the safeguarding and promoting the welfare of our pupils and young people. All successful applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We reserve the right to close vacancies early, please submit your application at the earliest opportunity. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales. Job Ref: 308268
Energy Efficiency Consultants - Trainee Retrofit Coordinator Published Date: 24/03/2026 Closing Date: No closing date at this time Location: Coventry Salary: Depending on experience Start your career in retrofit with a company shaping the future of energy efficiency. Energy Efficiency Consultants (EEC) is a forward-thinking consultancy delivering PAS 2035-compliant retrofit projects across the UK. With energy efficiency at the heart of everything we do, we're looking for a Trainee Retrofit Coordinator to join our growing team. About the Role This is a fantastic opportunity for someone early in their career to break into the retrofit sector. You'll work alongside experienced professionals, gaining hands on experience in delivering high quality, compliant retrofit projects. What You'll Need A degree or background in Sustainability, Construction, or the Built Environment (or relevant experience) A genuine interest in energy efficiency and decarbonisation Strong organisation and communication skills Bonus if you've started your Level 5 Retrofit Coordinator qualification - if not, we'll support you to achieve it. What We Offer Full support to gain your Level 5 Retrofit Coordinator qualification Clear progression within a growing, innovative company Hands on experience on real retrofit projects A supportive team environment Who This Is For Someone ambitious, driven, and looking to build a long term career in retrofit with a company that's leading the way in energy efficiency. How to Apply If this sounds like the job for you then please email or click 'Apply now' Sign up to our Mailing List Sign up to receive the latest industry news and updates from Elmhurst.
Apr 19, 2026
Full time
Energy Efficiency Consultants - Trainee Retrofit Coordinator Published Date: 24/03/2026 Closing Date: No closing date at this time Location: Coventry Salary: Depending on experience Start your career in retrofit with a company shaping the future of energy efficiency. Energy Efficiency Consultants (EEC) is a forward-thinking consultancy delivering PAS 2035-compliant retrofit projects across the UK. With energy efficiency at the heart of everything we do, we're looking for a Trainee Retrofit Coordinator to join our growing team. About the Role This is a fantastic opportunity for someone early in their career to break into the retrofit sector. You'll work alongside experienced professionals, gaining hands on experience in delivering high quality, compliant retrofit projects. What You'll Need A degree or background in Sustainability, Construction, or the Built Environment (or relevant experience) A genuine interest in energy efficiency and decarbonisation Strong organisation and communication skills Bonus if you've started your Level 5 Retrofit Coordinator qualification - if not, we'll support you to achieve it. What We Offer Full support to gain your Level 5 Retrofit Coordinator qualification Clear progression within a growing, innovative company Hands on experience on real retrofit projects A supportive team environment Who This Is For Someone ambitious, driven, and looking to build a long term career in retrofit with a company that's leading the way in energy efficiency. How to Apply If this sounds like the job for you then please email or click 'Apply now' Sign up to our Mailing List Sign up to receive the latest industry news and updates from Elmhurst.
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Apr 19, 2026
Contractor
Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to the Management Board, as well as any ad hoc requests from officers. Support the Senior Officers to produce performance reports to identify service improvements and lessons learned. Handle or refer Freedom of Information and Subject Access requests as appropriate, following relevant legislation and procedures. Act as a key link between all services for complaint handling. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Good literacy and numeracy skills to NVQ level 3 or equivalent experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM Criteria for Shortlisting Dealing with sensitive and confidential information Principles of customer-focused service Theories and principles of administrative policies and processes Dealing with vulnerable, distressed or aggressive customers Use of a variety of ICT applications Significant experience in an office environment Significant experience in a challenging environment Identifying causes of problems and appropriate solutions Ability to assimilate new initiatives, technology and software and interpret information. Effective influencing and negotiating skills. Excellent communication (written and verbal) and interpersonal skills. The ability to converse with ease with customers and provide accurate spoken English advice is essential for the post. Active listening skills Commitment to the need to deliver quality services. Ability to organise, store and retrieve information accurately, efficiently and effectively. Ability to use a keyboard with speed and accuracy. Ability to work on one's own initiative. Ability to work to deadlines. Identify causes of problems and implement solutions to minimise recurrence. Work productively in a pressurised environment Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.