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Job Title: Customer Services Advisor - Complaints and Information Governance Officer Job Type: Contract (Inside IR35) Hours: Full-time, 35 hours per week (Monday to Friday, 09:00 - 17:00) Location: Hybrid working (office/site as required) Work Style: Flexible Role Overview: We are seeking a proactive and customer-focused Complaints and Information Governance Officer to join a busy Housing and Neighbourhoods team. You will manage a caseload of complaints and members' enquiries under the Corporate Complaints Procedure, ensuring high-quality, timely, and empathetic responses. This role requires a strong problem-solver with excellent communication skills, capable of driving service improvements and preventing complaint escalation. You'll play a key part in ensuring the organisation remains accountable, transparent, and committed to excellent customer service. Key Responsibilities: Manage a caseload of customer complaints and member enquiries in line with corporate guidelines. Ensure responses are comprehensive, timely, and customer-focused to avoid unnecessary escalation. Investigate stage 1 complaints thoroughly and recommend service improvements where applicable. Issue determinations and, where appropriate, compensation, aligned with organisational policy. Coordinate cross-departmental responses to complex or high-profile complaints. Hold service teams accountable for performance and escalate serious issues where needed (e.g., safeguarding or misconduct). Provide high-quality written responses and maintain accurate records of all complaint correspondence. Collaborate with internal teams and external stakeholders, ensuring compliance with agreed procedures and response timelines. Contribute to regular reports and briefings on complaint trends, outcomes, and areas for improvement. Provide cover for administrative tasks within the Customer Solutions team when required. Ensure relevant, accessible services and advocacy are available to complainants. Skills and Experience Required: Strong understanding of corporate and statutory complaints procedures. Experience managing complex complaints and customer service issues in a housing or public sector environment. Excellent written and verbal communication skills, with the ability to write clear, empathetic responses. Demonstrated ability to work under pressure, manage competing priorities, and meet tight deadlines. A proactive and diplomatic problem solver, able to identify patterns and recommend service improvements. Confident using IT systems to manage caseloads and maintain accurate digital records. A collaborative mindset with the ability to influence service delivery outcomes across teams. Commitment to delivering high-quality service and continuous improvement. Additional Information: Candidates must be confident working within data protection (GDPR), safeguarding, and health & safety frameworks. You will be expected to contribute to training, team development, and meetings as part of ongoing performance improvement. A strong commitment to equality, diversity, and inclusion is essential. How to apply? Send a CV to People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

Offices in Central London. Your location negotiable, plus flexi-time. Social Media Senior Account Manager role - £45-£50k - Offered fullyremote or hybrid at a central London international communications agency working with one of their big clients in theTech B2B - AI space. This is a rare opportunity to join a brilliantly connected, strategically sharp communications agency that works with some of the world's most influential companies, organisations, and individuals. They are a dynamic, fast-growing team of around 40, known for crafting bold campaigns and driving impact at the highest levels. With a reputation for excellence and a culture that genuinely champions its people, this is the kind of place where careers take off. They're now on the lookout for a Social Media Senior Account Manager to lead the social and digital charge for a major global client in the B2B AI space, so this is your chance to work at the intersection of cutting-edge technology and creative communication-delivering smart, strategic work that makes headlines and drives results. The Role You'll be the social and digital lead on a globally recognised account, with responsibilities including: Developing and executing multi-channel digital strategies (LinkedIn, Instagram, YouTube, TikTok, Paid Search and beyond). Acting as a trusted advisor on all things digital and social for a high-profile B2B tech client. Crafting compelling content that resonates with audiences and reflects client goals. Managing editorial calendars, performance reporting, and continuous optimisation. What You'll Bring A deep understanding of digital trends, paid media, and social strategy. Experience working with B2B tech brands (ideally agency side). A creative, strategic mindset with a passion for storytelling in the social and digital space. The confidence to own client relationships and deliver stand-out work. Either a strong Account Manager ready for the next step, or a rising SAM looking for something bigger and bolder. The Offering Base salary of £45-£50k + plus excellent benefits. You can work at home or alongside team-mates in one of their co-working offices, with occasional meetings and collaborative sessions in Central London. There will be a huge scope for career progression and the chance to work on meaningful global campaigns with high profile clients. To Apply Please apply online or by sending your CV to . Alternatively, please feel free to call Justyne on for a chat through the role.

Blue Legal has collaborated with one of the world's leading accountancy firms, which is looking for a Senior Marketing Executive to join their London office. The role involves implementing and executing marketing strategies for one of the firm's largest service lines. The ideal candidate will be an all-round marketer with creative ideas and an exceptional eye for detail. This is a fantastic opportunity for an experienced executive looking to advance their career. The Responsibilities: Support the delivery of marketing campaigns, analyze ROI, and follow up on business development activities using appropriate marketing channels. Assist in developing the communications plan, working closely with the Marketing Manager and key stakeholders, reporting on success, and suggesting improvements. Utilize all available tools, obtaining specialist support and advice when necessary. Ensure content is updated for the firm's intranet and website, including upcoming activities, tools, and credentials. Make effective use of the firm's CRM system, maintaining lists for marketing and business development activities and ensuring relevant follow-ups. Manage a variety of internal and external events. The Candidate: Previous experience working within legal or professional services. Understanding of marketing tactics to achieve business strategy and measure ROI. Strong understanding of digital marketing activities, including email marketing and social media management. Please note Due to sector-specific requirements, only candidates with valid work experience in a law firm, accountancy firm, management consultancy, property/construction firm, financial services firm, or a high-profile relevant association or agency will be considered. Applications outside these areas will not be accepted. Blue Legal offers employment agency services for permanent positions and employment business services for temporary roles. The Recruitment Process - How to get it right! The cost and time involved in recruitment can vary significantly depending on the process adopted. It's important to maximize the effectiveness of your recruitment efforts. We provide executive recruitment, search, career coaching for legal professionals, as well as services in business development, marketing, events, PR, and communications. London Blue Legal 70 Gracechurch St London EC3V 0HR United Kingdom New York

SoBold is a high-performance, website design and development agency based in London. We are a dedicated team that all share the same values in the production and delivery of our work. Our values are kindness, accountability, creative thinking, awareness and teamwork. We are looking for an ambitious Front End Developer with WordPress experience to join our growing team working on a range of websites and platforms. As part of the role, you'll play a key part in re-architecting one of our key clients' websites making use of NextJS and Gutenberg. In this role, you will work closely with other Front End and Back End WordPress Developers and will report directly to our Technical Director. You must be confident and willing to bring innovative ideas to the table. Key Responsibilities Utilising a variety of markup languages to develop pixel-perfect, responsive web pages. Working with React/Next.js/GraphQL to build decoupled sites that pull content from a headless WordPress CMS. Ensuring web development is optimised for smartphones. Optimising web pages for maximum speed and scalability. Create documentation outlining processes and/or offering advice on how to go about tackling certain issues for clients and other team members. Developing more technically challenging functionality, including AJAX-loaded content. Snagging and testing websites to ensure they adhere to our high standards. Taking the lead of front-end aspects of projects where necessary. Assisting more junior members of the front-end development team. Key Requirements Experience using React/NextJS/GraphQL to create headless WordPress websites. A minimum of 2 years experience in using PHP to render WordPress websites. Experience with custom post types, Gutenberg and the Advanced Custom Fields plugin. Very good knowledge of GIT-based workflows. Experience with responsive and adaptive design. High level of understanding of SEO principles. Good planning and problem-solving skills. Excellent verbal communication and interpersonal skills. Annual discretionary bonus A hybrid working environment, with up to two days working from home per week after your probationary period. Our hiring process Here's a brief overview of what you can expect from the rest of our hiring process: We review your application and portfolio. An initial 15-minute phone call with our Technical Director so we can find out more about you and you can find out more about the business and role. A 30-minute follow-up technical interview with our Technical Director and Lead Developer. A face-to-face meeting with our Technical Director, Managing Director and Lead Developer to give you a flavour of our team and offices so we can give you an introduction to some of our workflows and processes.

Cryptio Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win. Location Although you can work from home 100% of the time, for this role we'd like to find someone who is based in the UK has easy access to our hubs in London and Paris . The role Cryptio is looking for a junior software engineer interested in working on crypto / finance / accounting related products. You will initially join our Integrations Squad, where you'll build essential connectors to third-party services like exchanges (Coinbase, Binance ), custodians (BitGo, Fireblocks ) and order execution management systems (Talos, Wyden ). In this role, you'll develop TypeScript-based connectors which transform third party data and enable seamless data flow between these platforms and our core systems. As part of our cross-team collaboration initiative, you'll eventually have the opportunity to contribute to our Data Squad, leveraging your programming expertise to Python-based indexers. This dual-role position allows you to gain a comprehensive understanding of the two main ways data is imported into our product. You'll discover more about the crypto ecosystem by working on different componwents, with complementary skills that help you gain ownership and autonomy in your work. This is an excellent opportunity to develop subject-matter expertise while working with cutting-edge financial technologies. Technologies used: TypeScript (key dependencies: Axios, Zod, Nest.js) Python (when contributing to the Data Squad) Redis S3 Kubernetes on AWS, Docker, GitLab (modern development stack) What's special about this role? You'll be at the forefront of creating reliable connections between our platform and an expanding network of cryptocurrency services. This role provides unique exposure to the complexities of integrating with dynamic data sources across the cryptocurrency ecosystem. As you develop expertise in building connectors, you'll have future opportunities to work on more advanced projects like building indexers - specialized components that gather and process blockchain data. The crypto ecosystem is fast-paced, with constant changes in APIs and platform-specific data structures. As part of our integration team, you'll learn how to implement robust solutions that handle real-time data syncing and overcome challenges like data inconsistencies. What you'll be doing Write clean, maintainable TypeScript code Write clean, maintainable Python Implement new integrations with cryptocurrency exchanges and platforms Document and test your code thoroughly Work closely with senior engineers and product teams to understand integration requirements Map various data structures to our unified data model Help monitor integration health and identify issues Learn about signature mechanisms, authentication methods, and best practices for API integrations We're looking for someone who has 2+ years of experience writing software Familiarity with TypeScript and Python Basic understanding of REST APIs and HTTP concepts Interest in learning about OAuth, JWT, and other authentication methods Excellent spoken and written English Strong desire to learn and grow technically Collaborative mindset - you'll be working closely with experienced team members Interest in the crypto and fintech industry Interview Process Talent Screen - 30 min Technical Interview - 90 min Team Interview - 45 min Leadership Interview - 45 min Benefits Fully-Remote / Hybrid - The choice is yours! 25 Days Paid Holiday + Bank Holidays Your Birthday Off ️ Earn an extra day of annual leave for every year you're at Cryptio Access to Mental Health, Wellbeing, and Coaching Attractive Maternity and Paternity Policies for your growing family Gym Classes or Spa Treatments with ClassPass (or gym reimbursements)! ️️ Apple MacBook Pro - The best tech at your fingertips! $200 Workplace Budget to create your perfect home office! Training and Development Budget - Invest in yourself and grow! UK have these additional benefits: 4% Pension Contributions towards your future + Private Medical & Dental Insurance with Allianz.

Are you ambitious? and most importantly: Are you a people-person? If so, we'd love to speak with you! We are hiring for junior sales executives who want to start their career journey working with some of the latest technologies, biggest banks and government departments. Celebrating our 20th year in 2025, Scott Logic has offices in Newcastle, Edinburgh, Bristol, Leeds, London, Glasgow. At Scott Logic, we design and build software that transforms the performance of some of the world's biggest and most demanding organisations. Our 350+ UK-based technical consultants collaborate with some of the world's biggest enterprises, providing a pragmatic approach to software development and delivering measurable value through insightful technology advice. Furthermore, as a B Corp, we are part of a community of businesses that meet high standards of social and environmental impact, and which are leading a global movement for an inclusive, equitable, and regenerative economy. We hire people who align with our core values of Passion, Excellence, Collaboration, Respect and Professionalism. We are looking for people who are: Passionate with a desire to work hard to effect change. Diligent communicators with highly effective listening skills. Team players who enjoy celebrating success and working towards goals. Self-starters with strong organisational skills. Adaptable, motivated and driven. What you will be doing: Market researchand data gathering. Identifying potential prospects and business opportunities. Speak directly with clients via Phone, email, Teams and Social selling. Working with prospecting tools such as Sales Navigator. Building a pipeline of clients and customers in the technology sector. What can we give to you? A robust strategy to help progress your career. Our people promise devoted to putting our people first. Social clubs and groups, including but not limited to, Video/Board games, Cycling/Running clubs, Book, and so much more. 25 days holiday raising with length of service. Competitive base salary with target-related OTE. A wide range of further benefits at your disposal such as, private medical, dental cash back and cycle to work scheme. What's in it for you? Following intensive training and a supportive mentorship programe you will have the opportunity to quickly increase your seniority with your experience and sector knowledge. You will have the opportunity to join a ready established team and leadership who can give you the building blocks to progress your career further. We believe diversity drives innovation, and embrace a culture where everyone can contribute, irrespective of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability.

A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism

London, England, United Kingdom Software and Services Description As an iOS software engineer at Shazam, you will collaborate with other engineers and product managers to design, develop and deploy innovative new products that change the way users discover music.Your typical day may involve writing and reviewing code, facilitating the release process, monitoring and investigating issues, and collaborating with the product, design and quality assurance teams. Minimum Qualifications Significant team-based software engineering experience on iOS using Swift. Good understanding of the development and debugging of multi-threaded software. Habitually write clear, concise and well factored code using the latest Swift concepts. Excellent communication skills and a desire to build collaborative relationships with technical and non-technical stakeholders. Preferred Qualifications Experience with profiling, performance optimisation, and crash investigation. A keen interest in keeping up to date with the latest Apple engineering concepts.