Retail Superstore Manager (Stevenage Superstore) £30,144 - £35,354 per annum + benefits Reports to: Area manager Lindsey Wade Department: Trading Contract: Permanent Hours: Full time 37.5 hours per week including weekends Rota s set 4 weeks in advance (however flexibility is required) Location: Stevenage Superstore Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications. At Cancer Research UK, we exist to beat cancer. Cancer Research UK growing Superstore Estate has an exciting opportunity for an experienced retail manager to join our Stevenage store as Superstore Manager. About CRUK Superstores With 48 stores currently and c6 more planned over the next few years. These large format stores standing out c5000-10,000sq ft offer discounted goods including clothes, CDs, books and furniture with most items costing £5 or less. Situated in retail parks across the country, most with free parking they offer the perfect opportunity for customers to shop, browse and donate bringing in millions for our live saving research About the role As a Superstore Manager you ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. Our Stevenage Superstore is one of our busiest (2nd busiest in the charity), with c4500 bags of donations per week, and a 10-person strong team with c20 volunteers. Therefore, we are looking for candidates who thrive in a fast paced and busy retail environment. You ll bring strong people management experience and commercial awareness, this could be from experience in a large format retail background such as a Department Store Manager, Superstore Manager, Supermarket Manager or Multi-Site Manager . It s a varied role where you will use your commercial acumen, retail operations and customer service experience, as well as acting as the face of CRUK. In return for doing an amazing job you will be rewarded with a competitive salary and multiple other benefits including access to discounts to many high street brands and leisure experiences, a flexible working culture, strong staff networks and an amazing learning and development hub where you can gain qualifications and enhance your skills and learn new one What will I be doing? Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse superstore team. Taking ownership and responsibility for the commercial running of your superstore including display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income. Leading by example and providing excellent customer and supporter service. Maximising profit through effective cost control and sales. Working to agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing. Creating relationships with your local community and Cancer Research UK colleagues to generate community engagement and additional income and stock. Oversee the movement and distribution of large volumes of donations including across other Cancer Research UK shops, superstores and eCommerce. Organising and running creative fundraising events for your store to achieve fundraising targets. Maintaining compliance with health and safety, safeguarding, security, administration and HR policies. What skills will I need? Commercial awareness with previous success working with sales and profit targets. Experience of managing and inspiring a large and diverse team of people. Comfort working within targets and motivating others to achieve those targets. The ability to multi-task in a lively high volume retail environment with large volumes of stock. Adaptability in changing situations, including being able to work effectively independently. Creativity and a desire to seek out opportunities for new and innovative ways of working. Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don t forget that you have a life outside of work too. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that s impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our work from funding cutting-edge research to developing public policy will change the world. It s exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
Feb 03, 2026
Full time
Retail Superstore Manager (Stevenage Superstore) £30,144 - £35,354 per annum + benefits Reports to: Area manager Lindsey Wade Department: Trading Contract: Permanent Hours: Full time 37.5 hours per week including weekends Rota s set 4 weeks in advance (however flexibility is required) Location: Stevenage Superstore Closing date: Open until filled. We will be shortlisting on a rolling basis and will close the vacancy once we have received sufficient applications. At Cancer Research UK, we exist to beat cancer. Cancer Research UK growing Superstore Estate has an exciting opportunity for an experienced retail manager to join our Stevenage store as Superstore Manager. About CRUK Superstores With 48 stores currently and c6 more planned over the next few years. These large format stores standing out c5000-10,000sq ft offer discounted goods including clothes, CDs, books and furniture with most items costing £5 or less. Situated in retail parks across the country, most with free parking they offer the perfect opportunity for customers to shop, browse and donate bringing in millions for our live saving research About the role As a Superstore Manager you ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. Our Stevenage Superstore is one of our busiest (2nd busiest in the charity), with c4500 bags of donations per week, and a 10-person strong team with c20 volunteers. Therefore, we are looking for candidates who thrive in a fast paced and busy retail environment. You ll bring strong people management experience and commercial awareness, this could be from experience in a large format retail background such as a Department Store Manager, Superstore Manager, Supermarket Manager or Multi-Site Manager . It s a varied role where you will use your commercial acumen, retail operations and customer service experience, as well as acting as the face of CRUK. In return for doing an amazing job you will be rewarded with a competitive salary and multiple other benefits including access to discounts to many high street brands and leisure experiences, a flexible working culture, strong staff networks and an amazing learning and development hub where you can gain qualifications and enhance your skills and learn new one What will I be doing? Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse superstore team. Taking ownership and responsibility for the commercial running of your superstore including display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income. Leading by example and providing excellent customer and supporter service. Maximising profit through effective cost control and sales. Working to agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing. Creating relationships with your local community and Cancer Research UK colleagues to generate community engagement and additional income and stock. Oversee the movement and distribution of large volumes of donations including across other Cancer Research UK shops, superstores and eCommerce. Organising and running creative fundraising events for your store to achieve fundraising targets. Maintaining compliance with health and safety, safeguarding, security, administration and HR policies. What skills will I need? Commercial awareness with previous success working with sales and profit targets. Experience of managing and inspiring a large and diverse team of people. Comfort working within targets and motivating others to achieve those targets. The ability to multi-task in a lively high volume retail environment with large volumes of stock. Adaptability in changing situations, including being able to work effectively independently. Creativity and a desire to seek out opportunities for new and innovative ways of working. Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don t forget that you have a life outside of work too. What will I gain? Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that s impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our work from funding cutting-edge research to developing public policy will change the world. It s exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively. Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
Senior Marketing Delivery Executive £32,000-£36,000 plus benefits Reports to: Marketing Delivery Manager Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorshp. Recruitment process: competency based interview with task Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We're looking for a motivated Senior Marketing Delivery Executive to support Cancer Research UK's marketing team to execute best-in-class campaigns. They will implement strategic marketing plans for a wide variety of campaigns across the marketing portfolio. This role sits within the Flexible Marketing team which acts as a central resource team to help marketing delivery teams with campaign delivery and execution. This is a unique role and offers huge opportunity to work across CRUK's marketing portfolio, audiences and channels. What will I be doing? In response to briefs, oversee the campaign set-up and delivery process for multi-channel campaigns, including creative asset development. Work with specialist teams and agencies to deliver marketing campaigns across paid and owned channels to time and budget whilst meeting agreed KPIs. Lead on in-campaign reporting and post-campaign analysis, making recommendations to key stakeholders to improve future campaigns. Lead on the delivery of data and digital campaign set-up in collaboration with data selections and digital marketing team. Be a marketing delivery expert, maximising the potential of relevant channels to execute highly effective and efficient activity. Key channels include email, SMS, social and content marketing. Work collaboratively with teams across Marketing & Digital and the broader Marketing, Fundraising & Engagement directorate. What are we looking for? Relevant recent experience of delivering multi-channel campaigns, from planning through to execution and analysis, remaining on budget and to deadline. Strong communication (both written and verbal) and proven ability to build strong stakeholder relationships quickly. Ability to manage own workload and work well under pressure - juggling competing deadlines, seamlessly adapting to new ways of working, and working with several teams at once. Experience in email marketing, both build and strategy. Adobe Campaigns experience is desirable. Data-driven with experience of turning insights into action, optimising campaigns, and making recommendations based on your analysis of results. Strong Microsoft Office skills, including Excel and PowerPoint. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 01, 2026
Full time
Senior Marketing Delivery Executive £32,000-£36,000 plus benefits Reports to: Marketing Delivery Manager Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorshp. Recruitment process: competency based interview with task Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We're looking for a motivated Senior Marketing Delivery Executive to support Cancer Research UK's marketing team to execute best-in-class campaigns. They will implement strategic marketing plans for a wide variety of campaigns across the marketing portfolio. This role sits within the Flexible Marketing team which acts as a central resource team to help marketing delivery teams with campaign delivery and execution. This is a unique role and offers huge opportunity to work across CRUK's marketing portfolio, audiences and channels. What will I be doing? In response to briefs, oversee the campaign set-up and delivery process for multi-channel campaigns, including creative asset development. Work with specialist teams and agencies to deliver marketing campaigns across paid and owned channels to time and budget whilst meeting agreed KPIs. Lead on in-campaign reporting and post-campaign analysis, making recommendations to key stakeholders to improve future campaigns. Lead on the delivery of data and digital campaign set-up in collaboration with data selections and digital marketing team. Be a marketing delivery expert, maximising the potential of relevant channels to execute highly effective and efficient activity. Key channels include email, SMS, social and content marketing. Work collaboratively with teams across Marketing & Digital and the broader Marketing, Fundraising & Engagement directorate. What are we looking for? Relevant recent experience of delivering multi-channel campaigns, from planning through to execution and analysis, remaining on budget and to deadline. Strong communication (both written and verbal) and proven ability to build strong stakeholder relationships quickly. Ability to manage own workload and work well under pressure - juggling competing deadlines, seamlessly adapting to new ways of working, and working with several teams at once. Experience in email marketing, both build and strategy. Adobe Campaigns experience is desirable. Data-driven with experience of turning insights into action, optimising campaigns, and making recommendations based on your analysis of results. Strong Microsoft Office skills, including Excel and PowerPoint. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Senior Audience Marketing Manager - Awareness and Activation £52,000-£57,000 plus benefits Reports to: Audience Marketing Lead Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: two stage interviews Interview date: first stage interviews 20th February. second stage 23rd February. At Cancer Research UK, we exist to beat cancer. We're looking for an inspiring Senior Audience Marketing Manager that leads on the development and delivery of the marketing strategy and plan for Awareness and Activation, taking an audience centred approach to meet the needs of key Cancer Research UK audiences and deliver against organisational objectives. This role will lead a team of 5 to deliver a cross-channel integrated marketing plan, ensuring creative excellence and establishing best practice and expertise in above-the line marketing campaigns that drive awareness, consideration and activation amongst our audiences. What will I be doing? Lead your team to plan, develop, implement and optimise a year-round integrated marketing campaign that drives awareness of CRUK and how to support us; shifts consideration to support CRUK and activates audiences to donate, fundraise, volunteer, pledge Oversee and lead the team to deliver marketing campaigns from planning, budgeting, managing stakeholders, creative delivery, implementation, optimisations, results and analysis Translate the marketing strategy, KPIs and resource plan into an Awareness and Activation marketing plan, working with key stakeholders and agencies to develop this Oversee and manage a significant budget (£15m) effectively to deliver against targets Oversee the creative development and production of marketing materials by leading your team to work collaboratively with creative agencies, freelancers and in-house designers ensuring excellent creative delivery that is relevant to audiences for use across a wide range of channels Work closely with the Marketing Planning function to feed overarching campaign objectives and campaign results and insight to inform briefing and integrated planning and consult throughout the planning process Champion marketing's shift to an audience centred approach exploring ways to better meet the needs of our audiences in a relevant, targeted way through creative, content and channels Work with the Marketing Channel experts to ensure we are utilising the most effective and innovative channel mix to engage our key audiences and drive efficiencies where possible Work with Communications, Science Engagement stakeholders, and wider Marketing and Digital teams to ensure optimised end to end journeys are considered and optimised for maximum engagement and conversion Work with Data and Insight experts to ensure we are maximising the value of our data as an asset, and effectively using data to target the right individuals with the right message at the right time Manage and motivate key agencies and suppliers, ensuring they are driving value for Cancer Research UK and delivering best in class campaigns, creative, channel planning and content Work with Insight stakeholders in Marketing and across the organisation to track and monitor the impact of our campaigns, ensuring we are meeting and exceeding marketing objectives and reviewing activity with a performance mindset What are we looking for? Expertise in above-the-line (ATL) marketing with a particular emphasis on how channels effectively work together and the role of different marketing channels in fully integrated campaigns Significant marketing leadership experience, with proven track record of delivering results through effective team leadership Significant knowledge and experience of delivering integrated through-the-line campaigns Strategic thinker with significant experience of translating strategy into operational planning, and delivering multi-channel marketing campaigns Experience working with audience insight to tailor campaigns to meet audiences needs Relevant experience of managing and motivating agencies and suppliers to drive maximum value from relationships Ability to build collaborative relationships and influence stakeholders at all levels Champions the supporter and the delivery of relevant, engaging communications and excellent supporter experiences A flexible approach to adapt to changing priorities A confident and effective communicator, including in difficult situations A professional marketing qualification, such as Institute of Digital Marketing or Chartered Institute of Marketing, or equivalent experience Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 01, 2026
Full time
Senior Audience Marketing Manager - Awareness and Activation £52,000-£57,000 plus benefits Reports to: Audience Marketing Lead Directorate: Marketing, Fundraising & Engagement Contract: 12 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) Closing date: 08th February :55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: two stage interviews Interview date: first stage interviews 20th February. second stage 23rd February. At Cancer Research UK, we exist to beat cancer. We're looking for an inspiring Senior Audience Marketing Manager that leads on the development and delivery of the marketing strategy and plan for Awareness and Activation, taking an audience centred approach to meet the needs of key Cancer Research UK audiences and deliver against organisational objectives. This role will lead a team of 5 to deliver a cross-channel integrated marketing plan, ensuring creative excellence and establishing best practice and expertise in above-the line marketing campaigns that drive awareness, consideration and activation amongst our audiences. What will I be doing? Lead your team to plan, develop, implement and optimise a year-round integrated marketing campaign that drives awareness of CRUK and how to support us; shifts consideration to support CRUK and activates audiences to donate, fundraise, volunteer, pledge Oversee and lead the team to deliver marketing campaigns from planning, budgeting, managing stakeholders, creative delivery, implementation, optimisations, results and analysis Translate the marketing strategy, KPIs and resource plan into an Awareness and Activation marketing plan, working with key stakeholders and agencies to develop this Oversee and manage a significant budget (£15m) effectively to deliver against targets Oversee the creative development and production of marketing materials by leading your team to work collaboratively with creative agencies, freelancers and in-house designers ensuring excellent creative delivery that is relevant to audiences for use across a wide range of channels Work closely with the Marketing Planning function to feed overarching campaign objectives and campaign results and insight to inform briefing and integrated planning and consult throughout the planning process Champion marketing's shift to an audience centred approach exploring ways to better meet the needs of our audiences in a relevant, targeted way through creative, content and channels Work with the Marketing Channel experts to ensure we are utilising the most effective and innovative channel mix to engage our key audiences and drive efficiencies where possible Work with Communications, Science Engagement stakeholders, and wider Marketing and Digital teams to ensure optimised end to end journeys are considered and optimised for maximum engagement and conversion Work with Data and Insight experts to ensure we are maximising the value of our data as an asset, and effectively using data to target the right individuals with the right message at the right time Manage and motivate key agencies and suppliers, ensuring they are driving value for Cancer Research UK and delivering best in class campaigns, creative, channel planning and content Work with Insight stakeholders in Marketing and across the organisation to track and monitor the impact of our campaigns, ensuring we are meeting and exceeding marketing objectives and reviewing activity with a performance mindset What are we looking for? Expertise in above-the-line (ATL) marketing with a particular emphasis on how channels effectively work together and the role of different marketing channels in fully integrated campaigns Significant marketing leadership experience, with proven track record of delivering results through effective team leadership Significant knowledge and experience of delivering integrated through-the-line campaigns Strategic thinker with significant experience of translating strategy into operational planning, and delivering multi-channel marketing campaigns Experience working with audience insight to tailor campaigns to meet audiences needs Relevant experience of managing and motivating agencies and suppliers to drive maximum value from relationships Ability to build collaborative relationships and influence stakeholders at all levels Champions the supporter and the delivery of relevant, engaging communications and excellent supporter experiences A flexible approach to adapt to changing priorities A confident and effective communicator, including in difficult situations A professional marketing qualification, such as Institute of Digital Marketing or Chartered Institute of Marketing, or equivalent experience Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Customer Service Advisor £25,196 plus benefits Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: 6 month fixed-term contract Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6). Location: Location Home-based. Closing date: 08th February :55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: competency-based interview Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team. In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction. This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers. What will I be doing? Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations What are we looking for? Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience within a call or contact centre. Experience working collaboratively within a team Strong writing skills, with the ability to create professional emails and correspondence. Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self-managing tasks and priorities. Comfortable working to targets, with a proactive and self-motivated approach. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 01, 2026
Full time
Customer Service Advisor £25,196 plus benefits Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: 6 month fixed-term contract Hours: Full time 35 hours per week (between 8am - 8pm, 10 days within 14, including 2 weekends in 6). Location: Location Home-based. Closing date: 08th February :55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible. Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Recruitment process: competency-based interview Interview date: week commencing 16th February At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team. In this role, you will engage directly with our supporters, providing excellent, solution-focused support while using your strong interpersonal skills to build trust, loyalty, and maximize fundraising opportunities. You will thrive in a fast-paced contact centre environment, retaining and using information effectively, and operating independently after induction. This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you You'll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers. What will I be doing? Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media. Listening carefully to supporters' needs, understanding their experiences, and responding with empathy, patience, and professionalism. Using interactions to promote CRUK campaigns, products, and services. Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services. Maximising fundraising opportunities and supporter engagement. Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations What are we looking for? Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively. High level of confidence in phone communication and call control, ideally through experience within a call or contact centre. Experience working collaboratively within a team Strong writing skills, with the ability to create professional emails and correspondence. Competent in using Excel and Microsoft Office , including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously Excellent attention to detail, accuracy, and ability to retain information. Ability to work independently after induction, self-managing tasks and priorities. Comfortable working to targets, with a proactive and self-motivated approach. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
