BT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.# Software Engineering Manager - KotlinJob Req ID: 51086Posting Date: 13 Nov 2025Function: Software EngineeringUnit: DigitalLocation: Martlesham Heath Business Park, Ipswich, United KingdomSalary: Competetive with Benefits Why this job matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Openreach serves entire UK through their 20000 field engineers doing provision and repair. We have suite of systems in Field engineering supporting resource management, forecasting, planning, scheduling, job assignment, progression etc.This role would be key to have deep functional and technical knowledge to ensure we continue to support business while it is transitioning to Fiber from Copper. We will be doing replatforming, transformation, rationalization, simplification for various systems and this role would be key to future strategy using deep technical and functional knowledge.The person will have experience in solution designing and managing different stakeholders/vendors. Understand the telecom domain well enough, especially the Service design and logical inventory, physical and logical planning, and ability to act as domain focal point be able to understand need of multiple projects and communicate them divisionally and/or cross-divisionally. What you'll be doing Improve resilience in our ability to send engineer to work. This is the most important service area Deliver all production management capabilities for Business complex delivery (Ethernet etc) through Orion and Moblity stack Rationalize and simplify the legacy stack by closing down legacy systems Define and own implementation of BT's strategy of cost-transformation at the unit level. Target: While the target is on an annual basis, the strategy to achieve efficiencies year-on-year span across 3-5 years. For example, insourcing, colocation, vendor strategy, systems strategy, etc Develop Architecture and Engineering roadmap in conjunction with Architecture & Transformation Security, Compliance and 3LS Own the security, compliance, upgrade, patching, provisioning & decommissioning of infrastructure estate as per published plans Provide third line support for all components owned the unit. Operational Risk identification & mitigation Skills Technical skills on Front end and backend Developer. Kotlin, Java, React Strong Knowledge in Complex workstreams delivery of Openreach Strong Knowledge in Moblity stack, Work Orchestration stack of TSO, EWMP Knowledgeable in setting up governance model of medium to large projects. Strong trait in problem solving Exposure data security Exposure to EU-GDPR requirements Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 50% discount for friends and family on EE mobile pay monthly and SIM only plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Nov 15, 2025
Full time
BT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.# Software Engineering Manager - KotlinJob Req ID: 51086Posting Date: 13 Nov 2025Function: Software EngineeringUnit: DigitalLocation: Martlesham Heath Business Park, Ipswich, United KingdomSalary: Competetive with Benefits Why this job matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Openreach serves entire UK through their 20000 field engineers doing provision and repair. We have suite of systems in Field engineering supporting resource management, forecasting, planning, scheduling, job assignment, progression etc.This role would be key to have deep functional and technical knowledge to ensure we continue to support business while it is transitioning to Fiber from Copper. We will be doing replatforming, transformation, rationalization, simplification for various systems and this role would be key to future strategy using deep technical and functional knowledge.The person will have experience in solution designing and managing different stakeholders/vendors. Understand the telecom domain well enough, especially the Service design and logical inventory, physical and logical planning, and ability to act as domain focal point be able to understand need of multiple projects and communicate them divisionally and/or cross-divisionally. What you'll be doing Improve resilience in our ability to send engineer to work. This is the most important service area Deliver all production management capabilities for Business complex delivery (Ethernet etc) through Orion and Moblity stack Rationalize and simplify the legacy stack by closing down legacy systems Define and own implementation of BT's strategy of cost-transformation at the unit level. Target: While the target is on an annual basis, the strategy to achieve efficiencies year-on-year span across 3-5 years. For example, insourcing, colocation, vendor strategy, systems strategy, etc Develop Architecture and Engineering roadmap in conjunction with Architecture & Transformation Security, Compliance and 3LS Own the security, compliance, upgrade, patching, provisioning & decommissioning of infrastructure estate as per published plans Provide third line support for all components owned the unit. Operational Risk identification & mitigation Skills Technical skills on Front end and backend Developer. Kotlin, Java, React Strong Knowledge in Complex workstreams delivery of Openreach Strong Knowledge in Moblity stack, Work Orchestration stack of TSO, EWMP Knowledgeable in setting up governance model of medium to large projects. Strong trait in problem solving Exposure data security Exposure to EU-GDPR requirements Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 50% discount for friends and family on EE mobile pay monthly and SIM only plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
BT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.# Software Engineering Manager - KotlinJob Req ID: 51086Posting Date: 13 Nov 2025Function: Software EngineeringUnit: DigitalLocation: Martlesham Heath Business Park, Ipswich, United KingdomSalary: Competetive with Benefits Why this job matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Openreach serves entire UK through their 20000 field engineers doing provision and repair. We have suite of systems in Field engineering supporting resource management, forecasting, planning, scheduling, job assignment, progression etc.This role would be key to have deep functional and technical knowledge to ensure we continue to support business while it is transitioning to Fiber from Copper. We will be doing replatforming, transformation, rationalization, simplification for various systems and this role would be key to future strategy using deep technical and functional knowledge.The person will have experience in solution designing and managing different stakeholders/vendors. Understand the telecom domain well enough, especially the Service design and logical inventory, physical and logical planning, and ability to act as domain focal point be able to understand need of multiple projects and communicate them divisionally and/or cross-divisionally. What you'll be doing Improve resilience in our ability to send engineer to work. This is the most important service area Deliver all production management capabilities for Business complex delivery (Ethernet etc) through Orion and Moblity stack Rationalize and simplify the legacy stack by closing down legacy systems Define and own implementation of BT's strategy of cost-transformation at the unit level. Target: While the target is on an annual basis, the strategy to achieve efficiencies year-on-year span across 3-5 years. For example, insourcing, colocation, vendor strategy, systems strategy, etc Develop Architecture and Engineering roadmap in conjunction with Architecture & Transformation Security, Compliance and 3LS Own the security, compliance, upgrade, patching, provisioning & decommissioning of infrastructure estate as per published plans Provide third line support for all components owned the unit. Operational Risk identification & mitigation Skills Technical skills on Front end and backend Developer. Kotlin, Java, React Strong Knowledge in Complex workstreams delivery of Openreach Strong Knowledge in Moblity stack, Work Orchestration stack of TSO, EWMP Knowledgeable in setting up governance model of medium to large projects. Strong trait in problem solving Exposure data security Exposure to EU-GDPR requirements Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 50% discount for friends and family on EE mobile pay monthly and SIM only plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Nov 15, 2025
Full time
BT Group Careers will be unavailable from 22:00 (UK time) Friday 14 November, to 05:00 (UK time) Saturday 15 November.# Software Engineering Manager - KotlinJob Req ID: 51086Posting Date: 13 Nov 2025Function: Software EngineeringUnit: DigitalLocation: Martlesham Heath Business Park, Ipswich, United KingdomSalary: Competetive with Benefits Why this job matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. Openreach serves entire UK through their 20000 field engineers doing provision and repair. We have suite of systems in Field engineering supporting resource management, forecasting, planning, scheduling, job assignment, progression etc.This role would be key to have deep functional and technical knowledge to ensure we continue to support business while it is transitioning to Fiber from Copper. We will be doing replatforming, transformation, rationalization, simplification for various systems and this role would be key to future strategy using deep technical and functional knowledge.The person will have experience in solution designing and managing different stakeholders/vendors. Understand the telecom domain well enough, especially the Service design and logical inventory, physical and logical planning, and ability to act as domain focal point be able to understand need of multiple projects and communicate them divisionally and/or cross-divisionally. What you'll be doing Improve resilience in our ability to send engineer to work. This is the most important service area Deliver all production management capabilities for Business complex delivery (Ethernet etc) through Orion and Moblity stack Rationalize and simplify the legacy stack by closing down legacy systems Define and own implementation of BT's strategy of cost-transformation at the unit level. Target: While the target is on an annual basis, the strategy to achieve efficiencies year-on-year span across 3-5 years. For example, insourcing, colocation, vendor strategy, systems strategy, etc Develop Architecture and Engineering roadmap in conjunction with Architecture & Transformation Security, Compliance and 3LS Own the security, compliance, upgrade, patching, provisioning & decommissioning of infrastructure estate as per published plans Provide third line support for all components owned the unit. Operational Risk identification & mitigation Skills Technical skills on Front end and backend Developer. Kotlin, Java, React Strong Knowledge in Complex workstreams delivery of Openreach Strong Knowledge in Moblity stack, Work Orchestration stack of TSO, EWMP Knowledgeable in setting up governance model of medium to large projects. Strong trait in problem solving Exposure data security Exposure to EU-GDPR requirements Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best. Benefits Competitive salary 25 days annual leave (plus bank holidays) 10% on target bonus Life Assurance Pension scheme Direct share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV with TNT Sports and NOW Entertainment 50% discount for friends and family on EE mobile pay monthly and SIM only plansBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# Store ManagerJob Req ID: 52322Posting Date: 21 Oct 2025Function: EE RetailUnit: ConsumerLocation: Epsom (4437), Epsom, United KingdomSalary: £29,213 - £36,490 Long Description Join Our Team as a Retail Store Manager! Location: Salary: At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you.Join us and be part of a team where you can truly make a difference!
Nov 03, 2025
Full time
# Store ManagerJob Req ID: 52322Posting Date: 21 Oct 2025Function: EE RetailUnit: ConsumerLocation: Epsom (4437), Epsom, United KingdomSalary: £29,213 - £36,490 Long Description Join Our Team as a Retail Store Manager! Location: Salary: At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you.Join us and be part of a team where you can truly make a difference!
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Oct 31, 2025
Full time
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Oct 31, 2025
Full time
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Oct 31, 2025
Full time
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Oct 31, 2025
Full time
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.