A leading telecommunications company is seeking a Data Science & AI Specialist to transform extensive datasets into insights using advanced AI models. This role demands experience in AWS, AI/ML techniques, and a solid command of programming languages such as Python and Java. The ideal candidate will develop machine learning pipelines and visualizations that support strategic decision-making and enhance the company's digital infrastructure efforts. This position offers a competitive salary with excellent benefits.
Jan 07, 2026
Full time
A leading telecommunications company is seeking a Data Science & AI Specialist to transform extensive datasets into insights using advanced AI models. This role demands experience in AWS, AI/ML techniques, and a solid command of programming languages such as Python and Java. The ideal candidate will develop machine learning pipelines and visualizations that support strategic decision-making and enhance the company's digital infrastructure efforts. This position offers a competitive salary with excellent benefits.
# Finance Business Partner - ESNJob Req ID: 52470Posting Date: 25 Dec 2025Function: FinanceUnit: BusinessLocation: Assembly, Bristol, United KingdomSalary: Competitive Salary + Great BenefitsJob Req ID: 52470Function:ESN FinanceLocation:Bristol or London Why this job matters The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced emergency services networks in the world and BT is proud to be the official supplier providing mission critical and trusted communications for Britain's Emergency Services.Growing coverage, enhancing performance and increasing resilience will be the most important elements of building this vital communications network, which the Emergency Services will rely on to save lives and protect us all.The ESN will replace the existing Airwave network building upon EE's existing 4G network to provide voice, data and critical communications services to 300,000 frontline emergency service users.The ESN Finance team is crucial to supporting the delivery of this mission critical infrastructure, supporting the programme on a day-to-day basis, partnering with the programme to achieve the financial plans. Key stakeholders are sub-programmes (Delivery, Service and Commercial teams) and Home Office.You will be required to undergo National Security Vetting to BPSS level What you'll be doing Business partners with sub-programmes to provide financial insights to inform strategic decision making, owning sub-programme end to end financials. Leads delivery of end-to-end financial planning and reporting processes for the sub-programme, providing input and insight to inform business partnering activities, decision making and performance management. Establishes working relationships with stakeholders (programme delivery, commercial, networks and Home Office) and builds rapport to become a key trusted advisor, providing finance business partnering to various areas of the business. Provides challenge and insight to programme to deliver within budget envelope. Implements continuous improvement opportunities to enhance the efficiency and accuracy of financial processes. Ensures all business partnering activities are carried out in compliance with, local legislative and regulatory requirements, considering risk and uncertainty in short-term decisions and ensures that risks are identified and managed. Ensures timely and accurate billing to customer, including query and dispute resolution, where required. What we would like to see on your CV Have a proven experience working with a finance business partnering role. Be a qualified accountant (ACA/ACCA/CIMA or equivalent). Experience managing multiple stakeholders and projects across matrix teams. Strong financial planning and forecasting skills, especially for long-term projects up to seven years. Experience in financial control, including monthly financial close processes and financial accounting knowledge, is important. Advanced Excel skills focused on financial modelling are required, along with familiarity with SAP S/4 and preferably SAP RP1. A background in telecoms or technology and experience working on CapEx-heavy projects or government contracts is advantageous. The skills you'll need Accounting PrinciplesBusiness Partnering & ConsultingForecasting, Planning & BudgetingFinancial & Data Analysis & InsightGrowth Mindset Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.• 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jan 06, 2026
Full time
# Finance Business Partner - ESNJob Req ID: 52470Posting Date: 25 Dec 2025Function: FinanceUnit: BusinessLocation: Assembly, Bristol, United KingdomSalary: Competitive Salary + Great BenefitsJob Req ID: 52470Function:ESN FinanceLocation:Bristol or London Why this job matters The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced emergency services networks in the world and BT is proud to be the official supplier providing mission critical and trusted communications for Britain's Emergency Services.Growing coverage, enhancing performance and increasing resilience will be the most important elements of building this vital communications network, which the Emergency Services will rely on to save lives and protect us all.The ESN will replace the existing Airwave network building upon EE's existing 4G network to provide voice, data and critical communications services to 300,000 frontline emergency service users.The ESN Finance team is crucial to supporting the delivery of this mission critical infrastructure, supporting the programme on a day-to-day basis, partnering with the programme to achieve the financial plans. Key stakeholders are sub-programmes (Delivery, Service and Commercial teams) and Home Office.You will be required to undergo National Security Vetting to BPSS level What you'll be doing Business partners with sub-programmes to provide financial insights to inform strategic decision making, owning sub-programme end to end financials. Leads delivery of end-to-end financial planning and reporting processes for the sub-programme, providing input and insight to inform business partnering activities, decision making and performance management. Establishes working relationships with stakeholders (programme delivery, commercial, networks and Home Office) and builds rapport to become a key trusted advisor, providing finance business partnering to various areas of the business. Provides challenge and insight to programme to deliver within budget envelope. Implements continuous improvement opportunities to enhance the efficiency and accuracy of financial processes. Ensures all business partnering activities are carried out in compliance with, local legislative and regulatory requirements, considering risk and uncertainty in short-term decisions and ensures that risks are identified and managed. Ensures timely and accurate billing to customer, including query and dispute resolution, where required. What we would like to see on your CV Have a proven experience working with a finance business partnering role. Be a qualified accountant (ACA/ACCA/CIMA or equivalent). Experience managing multiple stakeholders and projects across matrix teams. Strong financial planning and forecasting skills, especially for long-term projects up to seven years. Experience in financial control, including monthly financial close processes and financial accounting knowledge, is important. Advanced Excel skills focused on financial modelling are required, along with familiarity with SAP S/4 and preferably SAP RP1. A background in telecoms or technology and experience working on CapEx-heavy projects or government contracts is advantageous. The skills you'll need Accounting PrinciplesBusiness Partnering & ConsultingForecasting, Planning & BudgetingFinancial & Data Analysis & InsightGrowth Mindset Benefits At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.• 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer's leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100's of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# Cloud Engineering SpecialistJob Req ID: 52077Posting Date: 31 Dec 2025Function: SecurityUnit: BusinessLocation: Cheltenham, Cheltenham, United KingdomSalary: Competitive Salary + Benefits Recruiter: Krystle James Career Grade: D Internal Closing Date: 05/01/26 to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. Why this job matters The Cloud Engineering Specialist independently implements core infrastructure and security services in Amazon Web Services to deliver highly available and scalable services, automating time intensive processes whilst and meeting security and compliance objectives in all aspects of the secure cloud ecosystem. This job role can be based in London, Cheltenham or Ipswich. Onsite (5 days office based). Monday-Friday 9am-5pm. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance. What you'll be doing Be hands on in the build and development of world class secure cloud-based solutions as part of an agile delivery team. Lead the design of cloud solutions. Work directly with our customers to understand their requirements. Working with support teams to enable management and monitoring of cloud-based systems, and their ongoing support. Provide some third line support to deployed cloud-based solutions. Line manage several more junior members of the team, assisting them in their professional development. Essential Skills Cloud Architecture/Design Cloud Migration Cloud Deployment Software Development for Cloud Agile Methodologies You'll definitely Have experience utilising AWS cloud services, both compute and appropriate managed services. Have expertise in developing for cloud, with experience in iterative full-stack development in appropriate languages (for example node.js or Python). Have experience in delivering Kubernetes or AWS EKS solutions. Have experience managing infrastructure-as-code, for example using Terraform or AWS CloudFormation. Have experience managing or mentoring more junior colleagues. You might even Have some experience with CI/CD pipelines, and tools such as Jenkins. Have experience automating specific management and maintenance activities, to support BAU tasks in complex systems environments. (e.g. new cloud account creation, bulk user management, environment housekeeping, monitoring and compliance). Have familiarity with micro-service and container based deployment strategies, and a zero trust authorization model. Some experience in the migration of on-prem solution to AWS. Have experience with other cloud platforms such as Azure and GCP. Benefits Competitive salary 10% on target bonus (Depending on country based) BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience. In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jan 02, 2026
Full time
# Cloud Engineering SpecialistJob Req ID: 52077Posting Date: 31 Dec 2025Function: SecurityUnit: BusinessLocation: Cheltenham, Cheltenham, United KingdomSalary: Competitive Salary + Benefits Recruiter: Krystle James Career Grade: D Internal Closing Date: 05/01/26 to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good. You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued. Why this job matters The Cloud Engineering Specialist independently implements core infrastructure and security services in Amazon Web Services to deliver highly available and scalable services, automating time intensive processes whilst and meeting security and compliance objectives in all aspects of the secure cloud ecosystem. This job role can be based in London, Cheltenham or Ipswich. Onsite (5 days office based). Monday-Friday 9am-5pm. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance. What you'll be doing Be hands on in the build and development of world class secure cloud-based solutions as part of an agile delivery team. Lead the design of cloud solutions. Work directly with our customers to understand their requirements. Working with support teams to enable management and monitoring of cloud-based systems, and their ongoing support. Provide some third line support to deployed cloud-based solutions. Line manage several more junior members of the team, assisting them in their professional development. Essential Skills Cloud Architecture/Design Cloud Migration Cloud Deployment Software Development for Cloud Agile Methodologies You'll definitely Have experience utilising AWS cloud services, both compute and appropriate managed services. Have expertise in developing for cloud, with experience in iterative full-stack development in appropriate languages (for example node.js or Python). Have experience in delivering Kubernetes or AWS EKS solutions. Have experience managing infrastructure-as-code, for example using Terraform or AWS CloudFormation. Have experience managing or mentoring more junior colleagues. You might even Have some experience with CI/CD pipelines, and tools such as Jenkins. Have experience automating specific management and maintenance activities, to support BAU tasks in complex systems environments. (e.g. new cloud account creation, bulk user management, environment housekeeping, monitoring and compliance). Have familiarity with micro-service and container based deployment strategies, and a zero trust authorization model. Some experience in the migration of on-prem solution to AWS. Have experience with other cloud platforms such as Azure and GCP. Benefits Competitive salary 10% on target bonus (Depending on country based) BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 24/7 private virtual GP appointments for UK colleagues 2 weeks paid carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we're also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we'll invest in you, nurture your potential and shape your future - whatever your background or experience. In today's world, safe and secure digital connections have never been more vital. You'll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we're capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
A telecommunications company is seeking a Solutions Architect for Cloud & On-Premise Solutions in Bristol. The ideal candidate will have strong Telecom OSS/BSS and ServiceNow knowledge along with excellent leadership and communication skills. You will be responsible for designing solution architectures and collaborating with various teams to ensure smooth integration. This role offers a hybrid work model, enabling flexible remote work options along with competitive salary and benefits.
Jan 01, 2026
Full time
A telecommunications company is seeking a Solutions Architect for Cloud & On-Premise Solutions in Bristol. The ideal candidate will have strong Telecom OSS/BSS and ServiceNow knowledge along with excellent leadership and communication skills. You will be responsible for designing solution architectures and collaborating with various teams to ensure smooth integration. This role offers a hybrid work model, enabling flexible remote work options along with competitive salary and benefits.
# Software EngineerJob Req ID: 53597Posting Date: 27 Nov 2025Function: Software EngineeringUnit: NetworksLocation: Riverside Tower, Belfast (N.I), United KingdomSalary: Competitive + great benefits Working Style: 3 days a week in office, 2 days from anywhere Why this job matters Join Our Innovative Broadband Devices Team! Innovative Solutions : We develop and integrate our in-house software solution (Indigo), with hardware built by our partners. This software powers all new devices, providing top-tier broadband services. Continuous Development : Our team is dedicated to continually enhancing Indigo, adding new features, and supporting the latest hardware platforms. Impactful Work : You'll be part of a team that builds and integrates firmware that directly impacts our customers' internet experience. Your Role As an embedded software developer, you'll be at the heart of our Indigo firmware development. Using Agile methodologies and industry-leading tools, you'll work within a dynamic squad focused on different aspects of Indigo. What We Offer World-Class Team : Join a team of experts who are passionate about their work and proud of the services they develop. Exciting Projects : Work on new hardware and software services, with opportunities to trial and innovate from day one. Growth Opportunities : Expect to learn and grow in a stimulating environment that encourages continuous development. Be Part of Something Big This is a fantastic opportunity to be at the center of an exciting development program that is at the centre of millions of homes in the UK. If you're ready to make a significant impact and be part of a world-class team, we want to hear from you!See here for our latest Smart Hubs running Indigo: What you'll be doing Innovative Software Design : Lead the design, implementation, and testing of Smart Hub software using Agile methodologies. Agile Team Collaboration : Work within a dynamic, small Agile team to develop next-generation products on ambitious timelines. Best Practices Advocate : Champion best software engineering practices, including automated testing, to ensure high-quality deliverables. Cross-Team Collaboration : Partner with other software development teams to deliver a brilliant customer experience. Requirement Clarification : Understand requirements, confirm user stories, and ensure the desired customer experience is achieved. Continuous Learning : Commit to constant learning and development What you'll bring Mandatory Strong Software Design & Development Experience : Proficient in designing and developing software using C on embedded Linux systems, with hands-on experience in Linux kernel development. Embedded Linux System Development : Experienced in building, debugging, and scripting for embedded Linux systems. CI/CD and Version Control Tools : Proficient in using tools like Git, GitLab, Jira, and Confluence for code revision and continuous integration. Agile Delivery Methods : Familiar with Agile methodologies such as Scrum and Kanban. Test Automation : Ideally, knowledgeable and experienced in automating tests using Python. Strong scripting skills, e.g. bash, python. Nice to have (can be learned on the job) Experience of building products using OpenWrt or similar Experience using containers, e.g. LXC or Docker, ideally on embedded systems Experience of Wi-Fi, mobile, DECT, voice or hybrid technologies Working knowledge of Home Gateway technologies such as Broadband, 4G/5G Mobile networks, IP, WiFi, Voice, DECT, IoT, and Home Networking Degree in Relevant Field : Hold a degree in engineering, science, or a related area that is pertinent to the job. What's in it for you 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% Life Assurance Cover Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemesBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jan 01, 2026
Full time
# Software EngineerJob Req ID: 53597Posting Date: 27 Nov 2025Function: Software EngineeringUnit: NetworksLocation: Riverside Tower, Belfast (N.I), United KingdomSalary: Competitive + great benefits Working Style: 3 days a week in office, 2 days from anywhere Why this job matters Join Our Innovative Broadband Devices Team! Innovative Solutions : We develop and integrate our in-house software solution (Indigo), with hardware built by our partners. This software powers all new devices, providing top-tier broadband services. Continuous Development : Our team is dedicated to continually enhancing Indigo, adding new features, and supporting the latest hardware platforms. Impactful Work : You'll be part of a team that builds and integrates firmware that directly impacts our customers' internet experience. Your Role As an embedded software developer, you'll be at the heart of our Indigo firmware development. Using Agile methodologies and industry-leading tools, you'll work within a dynamic squad focused on different aspects of Indigo. What We Offer World-Class Team : Join a team of experts who are passionate about their work and proud of the services they develop. Exciting Projects : Work on new hardware and software services, with opportunities to trial and innovate from day one. Growth Opportunities : Expect to learn and grow in a stimulating environment that encourages continuous development. Be Part of Something Big This is a fantastic opportunity to be at the center of an exciting development program that is at the centre of millions of homes in the UK. If you're ready to make a significant impact and be part of a world-class team, we want to hear from you!See here for our latest Smart Hubs running Indigo: What you'll be doing Innovative Software Design : Lead the design, implementation, and testing of Smart Hub software using Agile methodologies. Agile Team Collaboration : Work within a dynamic, small Agile team to develop next-generation products on ambitious timelines. Best Practices Advocate : Champion best software engineering practices, including automated testing, to ensure high-quality deliverables. Cross-Team Collaboration : Partner with other software development teams to deliver a brilliant customer experience. Requirement Clarification : Understand requirements, confirm user stories, and ensure the desired customer experience is achieved. Continuous Learning : Commit to constant learning and development What you'll bring Mandatory Strong Software Design & Development Experience : Proficient in designing and developing software using C on embedded Linux systems, with hands-on experience in Linux kernel development. Embedded Linux System Development : Experienced in building, debugging, and scripting for embedded Linux systems. CI/CD and Version Control Tools : Proficient in using tools like Git, GitLab, Jira, and Confluence for code revision and continuous integration. Agile Delivery Methods : Familiar with Agile methodologies such as Scrum and Kanban. Test Automation : Ideally, knowledgeable and experienced in automating tests using Python. Strong scripting skills, e.g. bash, python. Nice to have (can be learned on the job) Experience of building products using OpenWrt or similar Experience using containers, e.g. LXC or Docker, ideally on embedded systems Experience of Wi-Fi, mobile, DECT, voice or hybrid technologies Working knowledge of Home Gateway technologies such as Broadband, 4G/5G Mobile networks, IP, WiFi, Voice, DECT, IoT, and Home Networking Degree in Relevant Field : Hold a degree in engineering, science, or a related area that is pertinent to the job. What's in it for you 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% Life Assurance Cover Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemesBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
A leading telecommunications company in the UK is seeking a Cloud Engineering Specialist to drive the design and management of scalable, secure cloud infrastructure using OpenStack. The role involves automating processes, collaborating with stakeholders, and ensuring compliance within the cloud ecosystem. Candidates should have over 3 years of experience with OpenStack and strong skills in Linux administration and customer service. Competitive salary and great benefits offered, with a hybrid work model of 3 days in office and 2 days remote.
Jan 01, 2026
Full time
A leading telecommunications company in the UK is seeking a Cloud Engineering Specialist to drive the design and management of scalable, secure cloud infrastructure using OpenStack. The role involves automating processes, collaborating with stakeholders, and ensuring compliance within the cloud ecosystem. Candidates should have over 3 years of experience with OpenStack and strong skills in Linux administration and customer service. Competitive salary and great benefits offered, with a hybrid work model of 3 days in office and 2 days remote.
Overview With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses. Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused on a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security. To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business. Posting details Posting Date: 7 Aug 2025 Function: Service Unit: Business Location: UK Wide, United Kingdom Responsibilities What you'll be doing You will typically work on designs and deliveries for our customers. You could be asked to get involved in new projects or work with a bid team to provide responses to BT's customers. As a practitioner we need you to generate ownership of the complexed areas of a large solution or the whole solution itself. Designer - Your day to day role is to design and deliver solutions for BT's customers. Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Our customers are generally external customers so you will be recognised with that enhanced level of visibility and responsibility. Responsibilities - You'll be working as part of a dedicated team that spans the globe. As a design practitioner you'll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. As a practitioner, you will have an expert knowledge of the overall design. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction. This could be towards a customer facing role. Customer partner - We do great things for our customers, and we need all our people to put the customer first. As a design practitioner you will promote what we do and understand the customers' needs to relevant solutions. Skills and Experience It is essential that the applicant has a thorough experience in either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications The practitioner will be expected to have a deep technical knowledge in one or more of the areas listed above to contribute towards a customer solution. Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we'll adopt in the future. Benefits 10% on target bonus 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop
Jan 01, 2026
Full time
Overview With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses. Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy we are moving to will help create a better future for Global and our people. With a business focused on a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security. To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business. Posting details Posting Date: 7 Aug 2025 Function: Service Unit: Business Location: UK Wide, United Kingdom Responsibilities What you'll be doing You will typically work on designs and deliveries for our customers. You could be asked to get involved in new projects or work with a bid team to provide responses to BT's customers. As a practitioner we need you to generate ownership of the complexed areas of a large solution or the whole solution itself. Designer - Your day to day role is to design and deliver solutions for BT's customers. Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Our customers are generally external customers so you will be recognised with that enhanced level of visibility and responsibility. Responsibilities - You'll be working as part of a dedicated team that spans the globe. As a design practitioner you'll be responsible for delivering medium to large designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. As a practitioner, you will have an expert knowledge of the overall design. You will contribute to technical discussions within the team, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction. This could be towards a customer facing role. Customer partner - We do great things for our customers, and we need all our people to put the customer first. As a design practitioner you will promote what we do and understand the customers' needs to relevant solutions. Skills and Experience It is essential that the applicant has a thorough experience in either:- Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5 Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications The practitioner will be expected to have a deep technical knowledge in one or more of the areas listed above to contribute towards a customer solution. Primarily works on a whole design, but may lead on a particular complexed area of a large delivery. The practitioner will have an appreciation of the whole design element. The practitioner will lead our best practices and will encourage others to help define the processes that we'll adopt in the future. Benefits 10% on target bonus 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes. Discounted broadband, mobile and TV packages Access to 100's of retail discounts including the BT shop
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jan 01, 2026
Full time
# Customer Solutions Design Specialist - FortinetJob Req ID: 52569Posting Date: 28 Oct 2025Function: DesignUnit: BusinessLocation: UK Wide, United KingdomSalary: Grade D Career Level: D Location: Manchester, Birmingham, London, Bristol, Gosforth Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.We're looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You'll need to have the ability to translate the technical and business perspectives and to lead others. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design. Required skills/ certifications Proven experience in network design, ideally with enterprise or public sector clients. Strong knowledge of modern networking technologies - Fortinet SD-WAN, WAN/LAN, WiFi Fortinet SD-WAN Certifications (Preferred):+ FCSS - Network Security (SD-WAN Focus): Expertise in deploying and managing Fortinet Secure SD-WAN solutions. Requires FCSS - Secure Access Service Edge and FCSS - SD-WAN 7.4 Architect exams.+ NSE 7 - SD-WAN 7.2: Validates skills in configuring and troubleshooting Fortinet SD-WAN features. Requires NSE 4 certification. Benefits A competitive starting salary embedded in a comprehensive total rewards package, including a 10% on-target bonus. Pension plan: Contribute 5%, and BT will contribute 10%. Generous annual leave: 25 days (plus bank holidays), increasing with service. Inclusive family leave policies: 18 weeks' paid leave, and up to two weeks' paid leave for carers, regardless of family structure. A wide range of flexible benefits, including cycle-to-work, private healthcare, season ticket loans, and retail discounts, including our BT shop. World-class training and development opportunities in an inclusive environment. Discounted broadband, mobile, and TV packages, including Discovery+ and TNT Sports.With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
# (GIPX) Technical Service ProfessionalJob Req ID: 54063Posting Date: 15 Dec 2025Function: ServiceUnit: NetworksLocation: Snowhill, Birmingham, United KingdomSalary: Competitive with Great Benefits Why this job matters As a valued member of the GIPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the Global IPX platform. This job is hybrid (3 days in office) in either Birmingham or Manchester What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to GIPX faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Continuous self-driven development.Technical accountabilities - Good knowledge and understanding in protocols such as SIP, SDP and RTP. Proven experience within ticketing systems, jeopardy management and diagnostics on SNOW preferable. Good knowledge of BT Voice platforms, order journeys and operating models/process. Advise on product features and limitations / identifying workarounds or rerouting network traffic. Assist with provisioning of new customers and services. Ability to adapt and move between platforms seamlessly to fault cross platform issues. Be available for out of hours support as a when needed. Take ownership of priority customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies.Desirable but not essential: Project management. Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Jan 01, 2026
Full time
# (GIPX) Technical Service ProfessionalJob Req ID: 54063Posting Date: 15 Dec 2025Function: ServiceUnit: NetworksLocation: Snowhill, Birmingham, United KingdomSalary: Competitive with Great Benefits Why this job matters As a valued member of the GIPX team you'll be empowered to deliver service excellence for our customers. This responsibility includes diagnosing and resolving customer issues and proactively identifying and implementing service improvements. This is an exciting role that will give you the opportunity to work with teams across BT, with our vendors/partners and interact directly with our customers. The purpose of this job and this team is to provide world class customer experience for customers. You will be responsible for the management of customer reported issues, proactive traffic management and fraud management across the Global IPX platform. This job is hybrid (3 days in office) in either Birmingham or Manchester What you'll be doing Resolving IP Service issues across the SDIN platform, pertaining to GIPX faults. Translating customer feedback in to service metrics. Focused on the reduction of customer and internal escalations through robust root cause analysis, ensuring lessons learnt are captured and improvements are implemented. Maintaining ongoing communication with Stakeholders. Dealing with escalations from external CP's/Customers and internal BT teams and seeing the issue through to resolution. Ticket management on SNOW. Proactively identifying and implementing service improvements. Implementing post incident improvement action. Solving complex problems. Effective demand management and prioritization. Identifying and delivering automation opportunities. Providing clear and effective communication, upstream, downstream and with customers. Continuous self-driven development.Technical accountabilities - Good knowledge and understanding in protocols such as SIP, SDP and RTP. Proven experience within ticketing systems, jeopardy management and diagnostics on SNOW preferable. Good knowledge of BT Voice platforms, order journeys and operating models/process. Advise on product features and limitations / identifying workarounds or rerouting network traffic. Assist with provisioning of new customers and services. Ability to adapt and move between platforms seamlessly to fault cross platform issues. Be available for out of hours support as a when needed. Take ownership of priority customers. Skills Required for the Role Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy. Data driven decision making and communication: drawing on data and analytical techniques where appropriate and communicating this to business audiences Team player & collaboration: You will be working with many different teams and stakeholders, requiring you to establish good relationships and contribute as a team player. Process/System Improvement: Identifying process improvements and automation opportunities in your day to day role to improve the experience for our customers. Product Knowledge: understand the products and services that BT provide and how our customers utilise them. Tenacious Problem Solver: a desire to look across platforms and teams to ensure problems are resolved for our customers and prevent reoccurrence. Technical & Driven to upskill: You will have a technical aptitude and be passionate about driving your own development, learning new skills and competencies where required dependant on specific projects and focus areas. Experience Required for the Role Mandatory: Ticket management on SNOW. Experience with Wireshark and/or other such tracing tools. Good knowledge and understanding in protocols such as SIP, SDP and RTP. Good understanding of Signalling and Networking topologies.Desirable but not essential: Project management. Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more. 25 days annual leave (not including bank holidays), increasing with service 24/7 private virtual GP appointments for UK colleagues 2 weeks carer's leave World-class training and development opportunities Option to join BT Shares Saving schemes.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
A leading telecommunications company is seeking a Technical Service Professional in Birmingham. This hybrid role involves resolving IP service issues, managing ticketing on SNOW, and improving customer services. The ideal candidate will possess knowledge in SIP, SDP, and RTP protocols, and experience with ticket management systems. The position offers a competitive salary and benefits, including a bonus scheme and flexible working options.
Jan 01, 2026
Full time
A leading telecommunications company is seeking a Technical Service Professional in Birmingham. This hybrid role involves resolving IP service issues, managing ticketing on SNOW, and improving customer services. The ideal candidate will possess knowledge in SIP, SDP, and RTP protocols, and experience with ticket management systems. The position offers a competitive salary and benefits, including a bonus scheme and flexible working options.