EAC Consulting Group

Banbury £40,000 - £50,000 (depending on experience) Full-time Permanent We are seeking a highly organised and analytical Process & Compliance Manager to join an Organisation based in Banbury. This is a pivotal role within the business, working closely with the Operations Manager and reporting to the Operations and Sales Directors. You will play a key part in strengthening governance, enhancing operational processes, managing risk, and ensuring regulatory compliance across all departments including Operations, Finance, Customer Service, Sales, and Marketing. A major focus of this role will be supporting the introduction and implementation of ISO 9001 across the business, helping to embed a structured Quality Management System (QMS) and promote best practice throughout the organisation. This position would suit a meticulous professional who thrives on structure, accountability, and continuous improvement. The Role Process Management & Optimisation Develop, implement, and maintain standardised processes across all departments to ensure consistency, efficiency, and compliance. Lead the mapping, documentation, and version control of core business processes. Identify opportunities to streamline workflows, reduce costs, and improve productivity. Review existing processes to identify inefficiencies and risk exposure areas. Collaborate with department heads to enhance process performance and ensure adherence to documented procedures. Support the development and embedding of a formal Quality Management System aligned to ISO 9001 standards. Compliance, Governance & Quality Support the introduction and ongoing maintenance of ISO 9001 within the organisation. Ensure company policies and procedures remain current, compliant, and effectively communicated. Identify compliance gaps and work proactively with department leaders to mitigate operational, financial, and regulatory risks. Promote structured governance practices to strengthen accountability and transparency. Risk Management & Head Office Oversight Coordinate and oversee risk assessments for the Head Office building, ensuring compliance with health & safety, fire safety, data protection, and security requirements. Maintain and regularly review the Head Office risk register, ensuring risks are identified, assessed, mitigated, and documented. Work with relevant stakeholders to ensure appropriate controls are implemented and monitored. Ensure emergency procedures, health and safety policies, and compliance documentation are up to date and regularly tested. Act as a key point of contact for building compliance inspections. Cross-Department Collaboration Promote effective communication between departments to ensure seamless operational coordination. Facilitate the sharing of information, best practice, and process improvements. Drive initiatives that improve accountability, efficiency, and regulatory adherence. Support a culture of structured governance and ownership across the business. Training & Documentation Develop and deliver training to ensure employees understand and follow standardised processes and compliance requirements. Maintain comprehensive documentation including policies, SOPs, QMS documentation, and risk registers. Ensure employees have access to up-to-date procedural guidance relevant to their roles. Continuous Improvement Stay informed of industry regulations and operational best practice. Proactively identify opportunities to strengthen governance, reduce risk, and enhance operational resilience. Encourage shared responsibility for compliance and quality across the organisation. Ideal Compliance & Process Administrator: Experience supporting or implementing ISO 9001 (or similar quality frameworks) Strong organisational and analytical skills Experience in compliance, governance, quality management, or process improvement Confident working cross-functionally with multiple departments Excellent communication and reporting skills High attention to detail with a proactive approach