The New Homes Group

Job Title: Customer Service Adviser Location: Office based full time in Wakefield, West Yorkshire. Target: IT literate candidates ideally with some previous Customer Service and/or Admin experience. Salary: £25,500 Basic. Working Hours: 40 Hours per week, working a 5-day working week, with a rolling 4 week rotating rota which will include early (9:00am - 6:00pm) and late (11:00am - 8:00pm) starts and a requirement to work every other weekend (Saturday and Sunday - 10:00am - 7:00pm) which forms part of the 4 week working rota. Please ensure you're able to commit to these hours prior to applying. The New Homes Group: The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK S leading new homes specialist. Through our range of individual brands, we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK s top 20 housebuilders. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our ongoing 2025/2026 expansion plans, we are now looking to appoint additional Customer Service Advisers, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion within The New Homes Group. A genuine career opportunity in Financial Services: We are now looking for additional Customer Service Advisers to join our Mortgage Helpline Teams. The role offers full training, and we are looking for bright, hardworking and enthusiastic candidates to support our Mortgage Specialist teams. We will of course consider applications from experienced Customer Service Advisers, but also applications from individuals who are keen to begin a career in Financial Services and can demonstrate a strong desire to succeed. The New Homes Group (TNHG) Mortgage Services: TNHG Mortgage Services is the front line and first point of contact for our customers; needless to say, it is an important and integral part of our organisation. Our Customer Service Advisers are highly trained, work to high expectations and are responsible for delivering a fantastic first impression. It s fair to say no two days are the same. As a Customer Service Adviser, you will have excellent interpersonal skills and an ability to work effectively on your own as well as in the team environment. A proven track record in customer services or administration would be beneficial but is not essential as we are willing to train and invest in the right candidates who have a desire to succeed and would value the opportunity for a career in Financial Services that offers genuine opportunities to forge a long-term career in the Financial Services sector. Required skills and Job Functions: Previous telephone, customer service experience preferred. Ideally have some experience of working within Financial Services, but not essential. Be detail conscious. Experience of working in an office based, administrative environment would be beneficial. Be motivated to meet and exceed personal targets and customer service standards. Have excellent inter-personal skills, with outstanding telephone manner and strong listening skills. Be a highly competent Microsoft Office user, including Excel, Word, and Outlook. Contacting customers using the wide range of tools available, I.E Text, what s app, Facebook etc. Be comfortable in conversing with all types of customers, introducing the company and discussing the services offered. Arranging call-backs with our team of mortgage specialists to progress the customer to the next step in their house buying journey. Benefits: Permanent Full Time employed role. Extensive induction coupled with ongoing training, support and development programme. 28 days paid holiday including Bank Holidays. Get your Birthday off each year. (Once Probation Completed) Unrivalled opportunities for progression, promotion, and personal development in an expanding business. Contributory workplace pension. Generous discounts on estate agency fees, mortgage fees, plus savings on surveying services. Generous Staff referral bonus scheme. Death in service cover. 24 Hour Well-being Employee Assistance Programme. Free Bluecrest prevention plus health screening. Free onsite parking. Access to discounts platform, Perks at Work. Access to self-funded Health Care plan. Discount on Nuffield Gym Membership. Discounts on estate agency, mortgage, conveyancing, and surveying services Salary Sacrifice Personal Car Leasing Scheme available. (T&C's Apply) If this role sounds of interest please forward your CV by clicking Apply Now, or feel free to call Amelia Jenkins on (phone number removed) for a confidential chat.

Kickstart Your Career with The New Homes Group - Estate Agent Location: Colchester, Essex Hours: Monday to Friday, 9:00 AM - 6:00 PM (Weekends free for your work-life balance) Start Date: Immediate interviews available - don t wait to make your move! Ready to Dive into a Thrilling Property Career? Join The New Homes Group and be part of an energetic, forward-thinking team managing property sales through Housebuilders Part Exchange and Assisted Move services. Say goodbye to the routine - every day here is dynamic, rewarding, and packed with opportunity Tired of the Typical Estate Agent or Solicitor Office Grind? If you re an Estate Agent, Sales or Lettings Negotiator, Valuations Executive, Sales Progressor, or Conveyancing professional looking for a fresh challenge, this role is tailor-made for you. Help our Housebuilder clients turn part exchange sales into seamless contracts and successful completions - and build your career while doing it. Why Choose The New Homes Group? Grow with Us: We invest in your success with structured training and clear career paths your development is our priority. Earn What You Deserve: Competitive salary plus attractive commissions and team bonuses - your hard work pays off. Perks & Benefits: 33 days holiday (including bank holidays), your birthday off, generous maternity/paternity leave, pension, life insurance, wellness programs, and exclusive discounts. Positive Work Environment: Join a supportive, motivated team where your efforts are recognised and celebrated every day. Who We re Looking For: Confident, friendly communicator who shines in customer-facing roles Estate Agency experience is highly beneficial Self-starter with a driven, target-focused attitude Positive mindset and eagerness to learn and grow Team player who can also take initiative independently UK driving licence and access to a vehicle (or within commutable radius to our office) Your Future Starts Here Many of our team members have grown into senior leaders within our expanding business. If you re passionate about property and ready to build a long-term, rewarding career, don t wait - apply today or contact Elliott Pennell on (phone number removed) for a confidential chat.