Abbatt Property Recruitment

Job Title: Day Concierge Shift Pattern: Mon - Thurs 08:00am to 20:00pm Salary: £29,000 per annum Location: Abbatt are seeking a people focused Concierge to work at a modern residential development in East India. You will have the responsibility of delivering exceptional customer service to all residents, guests, contractors, and clients. As the primary contact for the residents you will be on hand to provide the support they need at the place they call home. Ideally, you'll have all or most of the below experience: Previous experience within high end developments within either the residential or hospitality sector. Significant experience providing exemplary levels of customer service. Experience in managing contractors and building works within a busy development. Awareness of general fire, health & safety and security. Proven ability to and handle confidential information with professionalism and discretion. Responsibilities: Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required. Always ensure effective security of residents and the building including manning any CCTV and aid the smooth running of car parking facilities. Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public. Carry out regular patrols of the entire building and report any faults and/or security breaches found. Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk. Benefits : 20 days annual leave plus bank holidays Life insurance cover Gym membership contributions 4% pension scheme Offer accredited courses to help employees reach their potential

Temporary Residential Concierge We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential developments across Central and Greater London. MUST HAVE 2 YEARS EXPERIENCE. Location: Various high-end residential developments across London. Duration: Temporary contract. Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS The Role: As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include: Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas. Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously. Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries. Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail. Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies. Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries What We Are Looking For: Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5 hotel), or luxury retail. Impeccable Presentation: A smart, professional, and well-groomed appearance is essential. Communication Skills: Excellent written and verbal communication skills in English. Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays. Discretion: A high level of professionalism and discretion when dealing with sensitive resident information. IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite. Right to Work: Must have the legal right to work in the UK.

Afternoon Concierge - Residential Role (SE1 Area) Location: Near Borough Station Hours: Mon-Fri, 3pm-9pm Salary: £23-27k + pension & holiday Join a busy, friendly residential building as a Afternoon Concierge ! What you'll do: Welcome residents & visitors warmly Oversee building security & report issues Manage deliveries & communal areas Work closely with your job-share partner for smooth handovers What we're looking for: Personable, approachable & confident Reliable, organised & proactive Comfortable in a busy, resident-focused environment Team player who can work independently Why this role: Busy, well-managed building with a friendly community Monday-Friday hours for work-life balance Pension & holiday included Make a real difference every day! Apply now and become the friendly face residents rely on!

Senior Concierge - Residential Role (SE1 Area) Location: Near Borough Station, SE1 Hours: Mon-Fri, 9am-3pm Salary: £27-30k + pension & holiday Join a busy, friendly residential building as a Senior Concierge ! What you'll do: Welcome residents & visitors warmly Oversee building security & report issues Manage deliveries & communal areas Work closely with your job-share partner for smooth handovers What we're looking for: Personable, approachable & confident Reliable, organised & proactive Comfortable in a busy, resident-focused environment Team player who can work independently Why this role: Busy, well-managed building with a friendly community Monday-Friday hours for work-life balance Pension & holiday included Make a real difference every day! Apply now and become the friendly face residents rely on!

Job Title: Property Administrator Location: Edgware Salary: £26,000 per annum Working Hours: Monday - Friday (9:00am - 17:00pm)Are you detail-oriented and ready to dive into the exciting world of property management? Our client, in the property sector, is seeking an Administrator to oversee the daily admin duties at their modern residential development in NW London. Key Responsibilities: To provide a high level of administration support to the Development Manager To be a part of the Team maintaining the policies, company rules and to provide consistent quality work. Main Duties: Prioritise work load to ensure that deadlines and targets are met within the appropriate time scales. Coordinate basic works which includes dealing with contractors and estate staff accordingly. Good written grammar is a necessity, as the administrator will be required to draft correspondence. Dealing with resident enquiries as and when appropriate and escalating accordingly. To update and, when required, facilitate the sale of fobs and remotes. Program as required. Update, amend, maintain & manage the main database of information for the estate. This is to include Welcome packs, Purchase Orders, HSMS folders and DataStation or any software system that may be implemented. Manage the estate purchase ordering software system, placing PO's as necessary. This is currently managed through MRI Qube. Send out Welcome packs (electronically) to all new tenants & lessees, with follow-up to all non-received details. Communicate with the car parking company (temporary and permanent), administer all related correspondence relating to this. To take water meter readings upon request of a resident To take estate water and electricity meter readings on a monthly basis. Deal with telephone enquiries together with any associated follow-up. Deal with email correspondence and replies as necessary, keeping team updated with current issues. Deal with written correspondence on behalf of the team as required. Liaising with Development Manager, Estate Agents, Lessees, Tenants, Surveyors and personnel as required. Benefits : 25 days annual leave Sponsorship towards industry recognised accreditation's Gym and perkbox discounts Enhanced pension scheme Long service awards