Deputy Porter Hours: 54 hours per week Salary: £38,000 per annum, depending on experience Location: West London Working Pattern The role is based on a five-day working week: Monday, Tuesday and Friday: 9:00am - 7:00pm (10-hour shifts) Thursday: 7:00am - 7:00pm (12-hour shift) Saturday or Sunday: 7:00am - 7:00pm (12-hour shift) About the Role We are looking for an experienced, professional and dependable Deputy Porter to join the team at a prestigious residential estate comprising five mansion blocks and approximately 100 flats. Working closely with the Resident Head Porter , you will play an important role in the smooth day-to-day running of the estate. You will also work alongside the on-site Yardman and Cleaner, helping to maintain high standards of service, presentation, security and safety throughout the property. This is a highly visible, resident-facing position, so we are looking for someone who is approachable and courteous while also being confident, proactive and capable of dealing calmly and professionally with challenging situations. About You The successful candidate will ideally have: Previous experience working within mansion blocks, residential estates or similar high-end developments . A good understanding of older residential buildings and their infrastructure, including ageing pipework and common causes of water leaks. The ability to carry out initial investigations into reported leaks, identify potential sources and communicate effectively with residents and contractors. A smart, professional appearance suitable for a front-facing residential position. Excellent spoken and written English. Strong interpersonal and communication skills, with the ability to deal confidently with residents, visitors, contractors and managing agents. A calm, professional and assertive approach when handling difficult or unexpected situations. Excellent attention to detail, with the ability to maintain accurate records, reports and site diaries. A strong understanding of security procedures, particularly the importance of securely managing and recording residents' keys. A good working knowledge of fire safety requirements and procedures , particularly in high-rise residential buildings. Key Responsibilities Your responsibilities will include: Supervising and liaising with contractors working within communal areas and individual flats. Managing the secure issue and return of residents' keys and maintaining accurate records in accordance with site procedures. Carrying out regular patrols of all five residential blocks. Monitoring communal areas and ensuring they remain clear of personal belongings, obstructions and potential hazards. Checking contractors working inside flats to ensure communal areas and common parts are properly protected. Ensuring contractors comply with site requirements and relevant building regulations. Monitoring the use of passenger lifts by contractors and ensuring they are used appropriately. Ensuring contractors do not leave materials, tools, equipment or waste in communal areas. Assisting with the investigation, recording and reporting of maintenance issues, including water leaks and other building-related concerns. Maintaining comprehensive site diaries, records and incident logs. Supporting the implementation and monitoring of fire safety procedures and promptly reporting any concerns. Providing residents and visitors with a consistently professional, courteous and helpful service. Assisting the Resident Head Porter with the general day-to-day operation and smooth running of the estate. The successful candidate will be someone who takes pride in their work, understands the importance of maintaining high standards and is comfortable taking responsibility in a busy residential environment.
Oct 07, 2026
Full time
Deputy Porter Hours: 54 hours per week Salary: £38,000 per annum, depending on experience Location: West London Working Pattern The role is based on a five-day working week: Monday, Tuesday and Friday: 9:00am - 7:00pm (10-hour shifts) Thursday: 7:00am - 7:00pm (12-hour shift) Saturday or Sunday: 7:00am - 7:00pm (12-hour shift) About the Role We are looking for an experienced, professional and dependable Deputy Porter to join the team at a prestigious residential estate comprising five mansion blocks and approximately 100 flats. Working closely with the Resident Head Porter , you will play an important role in the smooth day-to-day running of the estate. You will also work alongside the on-site Yardman and Cleaner, helping to maintain high standards of service, presentation, security and safety throughout the property. This is a highly visible, resident-facing position, so we are looking for someone who is approachable and courteous while also being confident, proactive and capable of dealing calmly and professionally with challenging situations. About You The successful candidate will ideally have: Previous experience working within mansion blocks, residential estates or similar high-end developments . A good understanding of older residential buildings and their infrastructure, including ageing pipework and common causes of water leaks. The ability to carry out initial investigations into reported leaks, identify potential sources and communicate effectively with residents and contractors. A smart, professional appearance suitable for a front-facing residential position. Excellent spoken and written English. Strong interpersonal and communication skills, with the ability to deal confidently with residents, visitors, contractors and managing agents. A calm, professional and assertive approach when handling difficult or unexpected situations. Excellent attention to detail, with the ability to maintain accurate records, reports and site diaries. A strong understanding of security procedures, particularly the importance of securely managing and recording residents' keys. A good working knowledge of fire safety requirements and procedures , particularly in high-rise residential buildings. Key Responsibilities Your responsibilities will include: Supervising and liaising with contractors working within communal areas and individual flats. Managing the secure issue and return of residents' keys and maintaining accurate records in accordance with site procedures. Carrying out regular patrols of all five residential blocks. Monitoring communal areas and ensuring they remain clear of personal belongings, obstructions and potential hazards. Checking contractors working inside flats to ensure communal areas and common parts are properly protected. Ensuring contractors comply with site requirements and relevant building regulations. Monitoring the use of passenger lifts by contractors and ensuring they are used appropriately. Ensuring contractors do not leave materials, tools, equipment or waste in communal areas. Assisting with the investigation, recording and reporting of maintenance issues, including water leaks and other building-related concerns. Maintaining comprehensive site diaries, records and incident logs. Supporting the implementation and monitoring of fire safety procedures and promptly reporting any concerns. Providing residents and visitors with a consistently professional, courteous and helpful service. Assisting the Resident Head Porter with the general day-to-day operation and smooth running of the estate. The successful candidate will be someone who takes pride in their work, understands the importance of maintaining high standards and is comfortable taking responsibility in a busy residential environment.
Job Title: Residential Estate Manager Salary: upto £60,000 per annum depending on experience Working hours: Monday - Friday (9:00am - 17:00pm) - flexibility to start and finish earlier if required. Location: North London Development information No high-rise buildings 1.8 million pound service charge budget Communal gardens and acres of green space Profile Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector. Responsibilities Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained Maintaining working relationships with the committee of any Residents Association / RMC, RTM Attending meetings as appropriate and deliver on-going training needs to support the team Utilising appropriate internal and external methods and support Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Internal redecs Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required. Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports. Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes. Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses Reviewing year end accounts and monitor financials. Quarterly reporting to the client. Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe. Monitoring and supervision of contractors, carrying out works on and around the development. Knowledge of High Building Safety and legislation Works orders and ensuring all orders are monitored and delivered within the designated time frame. Knowledge of Section 20 consultation (working with major works team to expedite major works due) Reactive/planned works are conducted to a high quality. Ensure all irregular incidents are investigated and reported to the development manager. Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set. Essential Experience TPI Level 2 affiliate of above Service charge budget experience essential Residential Experience 4 years' experience working within similar role as a PM / Building or Development Maaager. Up to date with all building legislation Benefits Birthday off 25 days annual leave plus bank holidays Death in service 2 x annual salary Private medical insurance Enhanced Pension scheme Child care vouchers renew every January Long service awards - 10 years
Oct 07, 2026
Full time
Job Title: Residential Estate Manager Salary: upto £60,000 per annum depending on experience Working hours: Monday - Friday (9:00am - 17:00pm) - flexibility to start and finish earlier if required. Location: North London Development information No high-rise buildings 1.8 million pound service charge budget Communal gardens and acres of green space Profile Our client is the UK's leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector. Responsibilities Effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained Maintaining working relationships with the committee of any Residents Association / RMC, RTM Attending meetings as appropriate and deliver on-going training needs to support the team Utilising appropriate internal and external methods and support Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met. Internal redecs Manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required. Cost control and review of expenditure and accounts, including setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports. Proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes. Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses Reviewing year end accounts and monitor financials. Quarterly reporting to the client. Risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe. Monitoring and supervision of contractors, carrying out works on and around the development. Knowledge of High Building Safety and legislation Works orders and ensuring all orders are monitored and delivered within the designated time frame. Knowledge of Section 20 consultation (working with major works team to expedite major works due) Reactive/planned works are conducted to a high quality. Ensure all irregular incidents are investigated and reported to the development manager. Provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary Regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set. Essential Experience TPI Level 2 affiliate of above Service charge budget experience essential Residential Experience 4 years' experience working within similar role as a PM / Building or Development Maaager. Up to date with all building legislation Benefits Birthday off 25 days annual leave plus bank holidays Death in service 2 x annual salary Private medical insurance Enhanced Pension scheme Child care vouchers renew every January Long service awards - 10 years
Property Operations & Compliance Manager £35,000-£40,000 1 day WFH Borehamwood Are you working in residential property and ready for your next step? We're looking for an experienced Property/Operations/Compliance Manager to join a forward-thinking property business in a varied role covering insurance, utilities, procurement, governance and operational support. A genuinely niche opportunity for someone looking to move into a more technical and commercially focused position within property. The role: You'll take ownership of: Insurance renewals and broker relationships Gas, electricity and wider procurement Supplier and broker negotiation Contractor vetting and compliance Governance and company secretarial support CRM, trackers and operational processes Projects and process improvements Overseeing and quality-checking team workloads What we're looking for: Property experience is important , ideally within residential property or property management. Experience in any of the following would be valuable: Insurance broking or renewals Utilities or procurement Contractor management Property compliance Governance or company secretarial Property operations or project management Insurance/renewal experience would be a big advantage, with utilities experience particularly desirable. Benefits: Group Life Insurance, Health Cash Plan & Pension Gym, health & retail discounts Employee Assistance Programme & well-being support Annual salary reviews Enhanced maternity & paternity pay And more Why this role?: This isn't a traditional business support position. The role is becoming increasingly technical , with scope to develop across procurement, insurance, utilities, governance and wider property operations. It's a great opportunity for someone with a solid property background who is ready for the next stage of their career . Previous management experience isn't essential. We're more interested in someone who is ready to take ownership, support others and step up . Apply today to be immediately considered!
Oct 07, 2026
Full time
Property Operations & Compliance Manager £35,000-£40,000 1 day WFH Borehamwood Are you working in residential property and ready for your next step? We're looking for an experienced Property/Operations/Compliance Manager to join a forward-thinking property business in a varied role covering insurance, utilities, procurement, governance and operational support. A genuinely niche opportunity for someone looking to move into a more technical and commercially focused position within property. The role: You'll take ownership of: Insurance renewals and broker relationships Gas, electricity and wider procurement Supplier and broker negotiation Contractor vetting and compliance Governance and company secretarial support CRM, trackers and operational processes Projects and process improvements Overseeing and quality-checking team workloads What we're looking for: Property experience is important , ideally within residential property or property management. Experience in any of the following would be valuable: Insurance broking or renewals Utilities or procurement Contractor management Property compliance Governance or company secretarial Property operations or project management Insurance/renewal experience would be a big advantage, with utilities experience particularly desirable. Benefits: Group Life Insurance, Health Cash Plan & Pension Gym, health & retail discounts Employee Assistance Programme & well-being support Annual salary reviews Enhanced maternity & paternity pay And more Why this role?: This isn't a traditional business support position. The role is becoming increasingly technical , with scope to develop across procurement, insurance, utilities, governance and wider property operations. It's a great opportunity for someone with a solid property background who is ready for the next stage of their career . Previous management experience isn't essential. We're more interested in someone who is ready to take ownership, support others and step up . Apply today to be immediately considered!
Day Concierge Location: Battersea, South West London Salary: £28,500 per annum Shift Pattern: 4 on, 4 off 7:00am-7:00pm Break: 1-hour unpaid lunch Contract: Full-time, permanent The Role We are currently recruiting for an experienced and professional Day Concierge to join a high-quality residential development in Battersea . As a key member of the on-site team, you will be responsible for delivering an exceptional level of service to residents, guests and visitors throughout the day. You will act as the first point of contact at the concierge desk, while also supporting the security, safety and smooth day-to-day operation of the development. This is a resident-facing role suited to someone who is confident, approachable and professional, with excellent communication skills and a genuine commitment to providing outstanding customer service. Key Responsibilities Welcome and assist residents, guests and visitors in a friendly, professional manner Act as the main point of contact at the concierge desk and deal with day-to-day resident enquiries Manage incoming calls, emails and general enquiries, dealing with them appropriately or directing them to the relevant team Receive, log and safely manage deliveries and post Monitor CCTV and access control systems and carry out regular security checks Ensure only authorised residents, guests and contractors have access to the building Respond appropriately to emergencies, incidents and alarms, escalating where necessary Liaise with emergency services when required Maintain accurate records of incidents, shift activity, maintenance issues and other relevant information Ensure communal and parking areas remain clean, safe and well presented, raising any issues with the appropriate team Work closely with contractors, cleaners, maintenance teams and the Property Manager Carry out routine Health & Safety checks and report any hazards or defects Follow all company Health & Safety policies, procedures and standard operating procedures Provide support with general on-site duties as required Use building management and concierge systems effectively, including access control, CCTV and relevant property systems Use initiative and sound judgement when dealing with issues in the absence of direct supervision About You The ideal candidate will have: Previous experience in concierge, residential property, luxury hospitality or a similar customer-facing environment Excellent written and verbal communication skills A professional, approachable and customer-focused manner Strong attention to detail and excellent organisational skills The ability to remain calm and professional under pressure Good problem-solving skills and the confidence to use initiative The ability to build strong relationships with residents, colleagues, contractors and visitors A proactive approach to maintaining a safe and secure environment The ability to work effectively both independently and as part of a team Confidence using computer systems and property management technology This is an excellent opportunity for a customer-focused Concierge to join a well-managed residential development and become a valued member of the on-site team.
Oct 07, 2026
Full time
Day Concierge Location: Battersea, South West London Salary: £28,500 per annum Shift Pattern: 4 on, 4 off 7:00am-7:00pm Break: 1-hour unpaid lunch Contract: Full-time, permanent The Role We are currently recruiting for an experienced and professional Day Concierge to join a high-quality residential development in Battersea . As a key member of the on-site team, you will be responsible for delivering an exceptional level of service to residents, guests and visitors throughout the day. You will act as the first point of contact at the concierge desk, while also supporting the security, safety and smooth day-to-day operation of the development. This is a resident-facing role suited to someone who is confident, approachable and professional, with excellent communication skills and a genuine commitment to providing outstanding customer service. Key Responsibilities Welcome and assist residents, guests and visitors in a friendly, professional manner Act as the main point of contact at the concierge desk and deal with day-to-day resident enquiries Manage incoming calls, emails and general enquiries, dealing with them appropriately or directing them to the relevant team Receive, log and safely manage deliveries and post Monitor CCTV and access control systems and carry out regular security checks Ensure only authorised residents, guests and contractors have access to the building Respond appropriately to emergencies, incidents and alarms, escalating where necessary Liaise with emergency services when required Maintain accurate records of incidents, shift activity, maintenance issues and other relevant information Ensure communal and parking areas remain clean, safe and well presented, raising any issues with the appropriate team Work closely with contractors, cleaners, maintenance teams and the Property Manager Carry out routine Health & Safety checks and report any hazards or defects Follow all company Health & Safety policies, procedures and standard operating procedures Provide support with general on-site duties as required Use building management and concierge systems effectively, including access control, CCTV and relevant property systems Use initiative and sound judgement when dealing with issues in the absence of direct supervision About You The ideal candidate will have: Previous experience in concierge, residential property, luxury hospitality or a similar customer-facing environment Excellent written and verbal communication skills A professional, approachable and customer-focused manner Strong attention to detail and excellent organisational skills The ability to remain calm and professional under pressure Good problem-solving skills and the confidence to use initiative The ability to build strong relationships with residents, colleagues, contractors and visitors A proactive approach to maintaining a safe and secure environment The ability to work effectively both independently and as part of a team Confidence using computer systems and property management technology This is an excellent opportunity for a customer-focused Concierge to join a well-managed residential development and become a valued member of the on-site team.
DUTY MANAGER ST JOHN'S WOOD £46,000-£50,000 Mon-Fri 8am-6pm November 2026 start 5-star and/or super-prime experience is essential A rare opportunity for an experienced luxury concierge professional to join a brand-new ultra-prime residential development ahead of its launch. An exceptionally exclusive and discreet residential environment for UHNW residents, with private: Swimming pool & wellness facilities Gym, residents' lounge & private dining Landscaped gardens & valet service 24-hour concierge & security THE ROLE As Duty Manager, you'll be the senior onsite presence, taking ownership of the concierge operation and resident experience. You'll be responsible for: Lead, train and develop the Concierge team Oversee Housekeeping & Security operations Maintain exceptional service, presentation and grooming standards Manage resident requests, bookings, deliveries, errands and valet services Coordinate contractors, viewings and resident arrivals/departures Oversee resident amenities and day-to-day onsite operations Resolve resident issues, complaints and maintenance requirements Ensure H&S, fire and security procedures are maintained Deliver the highest levels of discretion and confidentiality This is much more than a front-of-house role. You'll help shape the service culture, establish SOPs and build the operation - working alongside the mobilisation team before taking ownership of the completed site. We're looking for someone with a strong 5-star hospitality or super-prime residential background, previous team leadership experience and a genuine understanding of discreet, highly personalised luxury service. Pre-opening or mobilisation experience would be a real advantage. Benefits: 28 days' holiday including bank holidays Discretionary annual bonus Annual salary review Company sick pay Perkbox from day one Pension contribution If you're currently working in luxury hospitality or super-prime residential and would like to be part of a development from the very beginning, I'd love to hear from you!
Oct 06, 2026
Full time
DUTY MANAGER ST JOHN'S WOOD £46,000-£50,000 Mon-Fri 8am-6pm November 2026 start 5-star and/or super-prime experience is essential A rare opportunity for an experienced luxury concierge professional to join a brand-new ultra-prime residential development ahead of its launch. An exceptionally exclusive and discreet residential environment for UHNW residents, with private: Swimming pool & wellness facilities Gym, residents' lounge & private dining Landscaped gardens & valet service 24-hour concierge & security THE ROLE As Duty Manager, you'll be the senior onsite presence, taking ownership of the concierge operation and resident experience. You'll be responsible for: Lead, train and develop the Concierge team Oversee Housekeeping & Security operations Maintain exceptional service, presentation and grooming standards Manage resident requests, bookings, deliveries, errands and valet services Coordinate contractors, viewings and resident arrivals/departures Oversee resident amenities and day-to-day onsite operations Resolve resident issues, complaints and maintenance requirements Ensure H&S, fire and security procedures are maintained Deliver the highest levels of discretion and confidentiality This is much more than a front-of-house role. You'll help shape the service culture, establish SOPs and build the operation - working alongside the mobilisation team before taking ownership of the completed site. We're looking for someone with a strong 5-star hospitality or super-prime residential background, previous team leadership experience and a genuine understanding of discreet, highly personalised luxury service. Pre-opening or mobilisation experience would be a real advantage. Benefits: 28 days' holiday including bank holidays Discretionary annual bonus Annual salary review Company sick pay Perkbox from day one Pension contribution If you're currently working in luxury hospitality or super-prime residential and would like to be part of a development from the very beginning, I'd love to hear from you!
Night Porter - Residential Apartment Block Bayswater, London Bayswater, London £28,000 per annum + Plenty of Overtime 7pm-7am 2 on, 2 off 100+ Luxury Residential Apartments Looking for a long-term Night Porter role with a friendly, supportive team and the opportunity to earn extra through regular overtime? We're recruiting on behalf of a well-maintained residential development in Bayswater, offering the chance to join a close-knit team of just four staff. This is a fantastic opportunity for someone who enjoys being the go-to person on site, takes pride in providing excellent customer service, and is happy working independently overnight. What you'll be doing: Welcoming and assisting residents, visitors and contractors Receiving and managing deliveries Carrying out regular site patrols and security checks Monitoring CCTV and building systems Responding to resident enquiries professionally and efficiently Reporting maintenance issues and ensuring communal areas remain clean, safe and presentable General porter duties to help keep the building running smoothly We're looking for someone who: Has previous experience within residential property (preferred) Alternatively has a strong hotel front-of-house, porter or concierge background Is reliable, proactive and enjoys delivering great customer service Is confident working independently on night shifts Holds a valid SIA licence or has previous security experience (advantageous but not essential) What's on offer? 28 days annual leave Company pension Plenty of overtime available to boost your earnings Friendly, supportive team environment Stable, long-term opportunity with a respected employer If you're looking for your next Night Porter position and enjoy working in a professional residential environment where no two nights are the same, we'd love to hear from you. Apply today!
Sep 30, 2026
Full time
Night Porter - Residential Apartment Block Bayswater, London Bayswater, London £28,000 per annum + Plenty of Overtime 7pm-7am 2 on, 2 off 100+ Luxury Residential Apartments Looking for a long-term Night Porter role with a friendly, supportive team and the opportunity to earn extra through regular overtime? We're recruiting on behalf of a well-maintained residential development in Bayswater, offering the chance to join a close-knit team of just four staff. This is a fantastic opportunity for someone who enjoys being the go-to person on site, takes pride in providing excellent customer service, and is happy working independently overnight. What you'll be doing: Welcoming and assisting residents, visitors and contractors Receiving and managing deliveries Carrying out regular site patrols and security checks Monitoring CCTV and building systems Responding to resident enquiries professionally and efficiently Reporting maintenance issues and ensuring communal areas remain clean, safe and presentable General porter duties to help keep the building running smoothly We're looking for someone who: Has previous experience within residential property (preferred) Alternatively has a strong hotel front-of-house, porter or concierge background Is reliable, proactive and enjoys delivering great customer service Is confident working independently on night shifts Holds a valid SIA licence or has previous security experience (advantageous but not essential) What's on offer? 28 days annual leave Company pension Plenty of overtime available to boost your earnings Friendly, supportive team environment Stable, long-term opportunity with a respected employer If you're looking for your next Night Porter position and enjoy working in a professional residential environment where no two nights are the same, we'd love to hear from you. Apply today!
