GLOUCESTER CITY HOMES

Permanent, Full Time (35 hours per week over 9 days a fortnight) Were all about work life balance, this role offers a 9 day working fortnight so youll get a day to yourself every other week what more could you want? Searching for a dynamic and flexible employer? Look no further than GCH. We trust our colleagues and empower them to deliver how it works best for our customers click apply for full job details

Permanent, Full Time (37 hours per week) Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH) we re an ambitious, dynamic housing association with strong community roots. We re focused on building homes and communities where people can thrive and delivering valued services to our customers. We re now seeking an experienced rent specialist to join us as Supported Housing - Customer Income Manager. You ll maximise GCH s income through the effective management of customers rental accounts within our Supported Housing Service to ensure rent, service charge and personal contribution payments are made as required. You ll collaborate with colleagues and relevant partners, ensuring that you understand the needs and key issues for customers within the service and that you work together to identify and address priorities, with a strong focus on customer experience and a commitment to effective and inclusive customer engagement. You ll be proactive in the approach to arrears collection by utilising early intervention and prevention mechanisms with customers as well as promoting cost effective and flexible payment methods. You ll ensure that personal contact is used extensively to aid in the maximisation of income and minimisation of debt for the customer and GCH, to include emails, phones call and all other forms of communication. Providing accurate and clear information on rent and arrears, signposting to the relevant agencies where appropriate, you ll make timely and informed decisions to ensure that cases are escalated through the stages of the process at the appropriate time, in accordance with GCH policy and undertake appropriate enforcement action using both legal and non-legal remedies, representing GCH in rent related cases at court, as required. We re looking for someone that can hit the ground running and make an immediate impact. You ll have in depth knowledge of preventative and enforcement practices and experience of presenting within the Court arena. We d like you to Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management. Have experience of arrears case management and negotiating effectively with customers, in difficult situations. Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the wider team. Have proven computer literacy and experience of using Microsoft Office packages, including housing and CRM systems. Have current and thorough knowledge and understanding of relevant Housing Law and its application within social housing, including experience of arrears management, welfare rights and county court practice, with an ability to apply that knowledge and effectively share it with staff and colleagues. To have a sound understanding of Safeguarding and to be able to ensure you understand the importance and can identify safeguarding concerns and make referrals to appropriate agencies where required. Closing Date: 26th March 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it, and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we d be delighted to hear from you!

Permanent, Full Time (37 hours per week) Looking for a fresh challenge and to find that spring in your step at an award-winning employer? At Gloucester City Homes (GCH) were an ambitious, dynamic housing association with strong community roots. Were focused on building homes and communities where people can thrive and delivering valued services to our customers click apply for full job details

Hybrid / Gloucester - daily travel to the Independent Living sites Permanent, Part Time (19 hours per week) Looking for a fresh challenge and to find that spring in your step at Gloucestershire s best place to work? Are you passionate about improving people s lives? At Gloucester City Homes (GCH), we support 12,500 customers in around 5,000 homes in Gloucestershire and providing more than just a home is what we re about. That s where you come in! We re now seeking a Specialist Housing Manager someone to be responsible for multiple Independent Living sites within GCH. You ll be a key point of contact for escalation from Customer Experience colleagues with responsibility for managing the health and safety of communal spaces and for responding to the welfare technology escalations. You ll be a customer advocate and build effective and positive relationships with Independent Living customers and be approachable and accessible, communicating openly, ensuring they are kept updated as appropriate. Responsible for conducting site inspections, welfare checks, and regular home visits, you ll ensure adequate condition of properties, identifying support needs and signposting to appropriate services to ensure tenancies are sustained and independence is maintained as far as possible. We d like you to Ideally hold a relevant technical housing qualification, such as a level 3 diploma in Housing Management. Proven understanding and experience of delivery statutory housing services. Experience of collating and analysing customer intelligence, as well as sharing and presenting information to the patch team. Experience of using a housing management system (or similar CRM) to gather, store and process information together. Experience in communicating with Older People or people from diverse backgrounds Resilient, assertive, dynamic and flexible. Knowledge and understanding of Health and Safety and Compliance Standards within Housing. The ability to drive and have access to transport is essential, as daily visits to schemes is a necessity. Closing Date: 28th February 2025. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we d be delighted to hear from you!