GLOUCESTER CITY HOMES
Gloucester, Gloucestershire
Permanent, Full Time (37 hours per week) Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us? We're seeking a Specialist Support Worker to join our Young People's Service at Hewmar House, supporting young people with complex needs within supported accommodation. This is a rewarding opportunity to help young people build confidence, develop essential life skills, overcome barriers, and successfully transition towards independent living. As a senior member of the team, you'll provide guidance and support to colleagues, coordinate shift activities, and deliver person-centred support that enables young people to thrive. What you'll be doing Developing and delivering individual support plans focused on independence and achieving positive outcomes. Supporting young people with housing, wellbeing, life skills and tenancy sustainment. Working collaboratively with colleagues, statutory services and partner agencies. Identifying and responding to safeguarding concerns, risk factors and wellbeing needs. Encouraging positive engagement, behaviour change and participation in support services. Maintaining accurate records, case notes and outcome monitoring information. We'd like you to have Qualifications Level 3 NVQ in Health and Social Care (Children and Young People), or an equivalent qualification. Level 4 Certificate in Working with Children, Individuals and Families, or an equivalent qualification. Certificate in Counselling, or another relevant counselling qualification. Alternatively, substantial professional experience working in a similar role/environment Skills & Experience Experience supporting young people, vulnerable individuals or those experiencing homelessness and complex needs. A good understanding of homelessness, supported housing and the challenges faced by young people. Knowledge of safeguarding, risk management and trauma-informed approaches. Strong communication and interpersonal skills to build trust and positive relationships with young people and partners. Excellent organisational, problem-solving and case management skills. The ability to work collaboratively with internal teams and external partners. Able to work effectively both as part of a team and lone-working, demonstrating resilience, adaptability and professionalism in demanding and emotionally complex environments. This role delivers intensive, trauma-informed support to young people with complex needs, helping them build resilience, improve wellbeing and move towards independence. No personal care duties are required, and the role is not based within a care home or residential care environment. Hewmar House Based at Hewmar House, a 24/7 supported accommodation service for young people who have experienced homelessness and may have complex support needs, including trauma, vulnerability, and tenancy-related challenges. The role operates on a 3-week rota, including a mix of early shifts (7:45am to 3:45pm) and late shifts (2:00pm to 10:00pm), with no night shifts required. You will be required to work every other weekend and participate in a 1-in-7 on-call rota. On-call duties involve providing telephone support to colleagues when needed, with an additional £30 payment per call received. Due to shift start and finish times, applicants must be able to travel to and from Hewmar House reliably. Closing Date: 9th October 2026 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Please note: Gloucestershire City Homes is unable to provide visa sponsorship for this role. Applicants must have a valid and unrestricted right to work in the UK. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we'd be delighted to hear from you!
Permanent, Full Time (37 hours per week) Are you passionate about improving people's lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us? We're seeking a Specialist Support Worker to join our Young People's Service at Hewmar House, supporting young people with complex needs within supported accommodation. This is a rewarding opportunity to help young people build confidence, develop essential life skills, overcome barriers, and successfully transition towards independent living. As a senior member of the team, you'll provide guidance and support to colleagues, coordinate shift activities, and deliver person-centred support that enables young people to thrive. What you'll be doing Developing and delivering individual support plans focused on independence and achieving positive outcomes. Supporting young people with housing, wellbeing, life skills and tenancy sustainment. Working collaboratively with colleagues, statutory services and partner agencies. Identifying and responding to safeguarding concerns, risk factors and wellbeing needs. Encouraging positive engagement, behaviour change and participation in support services. Maintaining accurate records, case notes and outcome monitoring information. We'd like you to have Qualifications Level 3 NVQ in Health and Social Care (Children and Young People), or an equivalent qualification. Level 4 Certificate in Working with Children, Individuals and Families, or an equivalent qualification. Certificate in Counselling, or another relevant counselling qualification. Alternatively, substantial professional experience working in a similar role/environment Skills & Experience Experience supporting young people, vulnerable individuals or those experiencing homelessness and complex needs. A good understanding of homelessness, supported housing and the challenges faced by young people. Knowledge of safeguarding, risk management and trauma-informed approaches. Strong communication and interpersonal skills to build trust and positive relationships with young people and partners. Excellent organisational, problem-solving and case management skills. The ability to work collaboratively with internal teams and external partners. Able to work effectively both as part of a team and lone-working, demonstrating resilience, adaptability and professionalism in demanding and emotionally complex environments. This role delivers intensive, trauma-informed support to young people with complex needs, helping them build resilience, improve wellbeing and move towards independence. No personal care duties are required, and the role is not based within a care home or residential care environment. Hewmar House Based at Hewmar House, a 24/7 supported accommodation service for young people who have experienced homelessness and may have complex support needs, including trauma, vulnerability, and tenancy-related challenges. The role operates on a 3-week rota, including a mix of early shifts (7:45am to 3:45pm) and late shifts (2:00pm to 10:00pm), with no night shifts required. You will be required to work every other weekend and participate in a 1-in-7 on-call rota. On-call duties involve providing telephone support to colleagues when needed, with an additional £30 payment per call received. Due to shift start and finish times, applicants must be able to travel to and from Hewmar House reliably. Closing Date: 9th October 2026 GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Please note: Gloucestershire City Homes is unable to provide visa sponsorship for this role. Applicants must have a valid and unrestricted right to work in the UK. GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers . If that sounds like you, we'd be delighted to hear from you!
GLOUCESTER CITY HOMES
Gloucester, Gloucestershire
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
Specialist Accommodation Officer Young People £19133.08 per annum Part Time - 20 hours per week Permanent At GCH, we're more than just a housing provider - we're a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you'll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire. We're seeking a Specialist Accommodation Officer Young People -someone to be responsible for ensuring our young person's accommodation are safe, and well-maintained places to live. Working closely with customers and their representatives, you'll support sustainable licenses by identifying a different proactive approach to resolving anti-social behaviour cases including a restorative approach. You'll facilitate and attend multi-agency case conferences and problem-solving groups, coordinating results and any actions required and conduct individual room inspections at the scheme, identify actions (e.g., Repairs, breaches) as appropriate and raise with the relevant team or external agency Providing general and practical advice on housing related support queries, welfare benefits, crime prevention, and housing options, you'll be responsible for the effective case management to maximise income collection for the scheme. Recording and reporting all safeguarding concerns, incidents and sharing appropriately with the wider team and your manager, you'll manage all breaches of licenses effectively, ensuring that appropriate action is taken in accordance with the trauma informed approaches with an aim to sustain licences, only taking enforcement action as a last resort. We'd like you to have Proven understanding of delivering housing management functions and statutory housing services. Good understanding of housing and property management, especially in relation to licence agreements and the legal remedies. Experience of anti-social behaviour case management, income collection and relevant criminal and civil legislation. Experience dealing with customers with chaotic and complex needs sensitively in challenging circumstances. Understanding to prepare legal notices and witness statements. Experience or ability to use IT systems, including CRM, Teams, CCTV, mobile phones, digital cameras and PDA's, to gather, store and process information. Excellent communication, interpersonal, and negotiation skills with a strong customer focus. The ability to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice. Knowledge of statutory and voluntary resources available to young people or adults with multiple and complex needs. Current knowledge and understanding of relevant housing law in application within specialist housing, including experience of rent collection, ASB and enforcement action. Sound understanding of Safeguarding and the ability to identify safeguarding concerns and make referrals to appropriate agencies where required. Understanding of, and commitment to, equality, diversity and inclusion. Why us? You may have sensed that we're not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all. We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues. Application Information We're interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement. Closing date: Friday 29th May 2026 Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates. Interview Dates: To be confirmed
