Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role. Key Role Responsibilities: Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Inspects the community throughout the day to remove litter, debris (including pet droppings and waste) and ensure all common areas and amenities are well presented and free of litter at all times and the building has safe access throughout the year Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas. Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up. Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them Completes assigned minor and routine service requests Assists the Community Team with compliance requirements in regard to units and common areas Distributes notices, communications and parcels to residents as necessary. Undertakes relocation and removal/disposal of furniture Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal. Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies. Assists in the make-ready, move in and move out process by performing duties and checks requested by a Manager and/or Supervisor. Informs Facilities Manager or Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. Complies with Greystar's health and safety policies by attending and participating in the properties routine safety meetings, completing required training on other safety related laws and requirements and by reporting accidents and incidents promptly and accordingly. Role Scope: Reports to: Facility Manager Property: Coppermaker Square Capacity: circa 1225 units Team: circa 10 Team Members (directly employed) About You Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools Previous experience in a similar role within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times Ability to use standard resources, tools and equipment to perform duties Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
Dec 13, 2022
Full time
Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role. Key Role Responsibilities: Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Inspects the community throughout the day to remove litter, debris (including pet droppings and waste) and ensure all common areas and amenities are well presented and free of litter at all times and the building has safe access throughout the year Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas. Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up. Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them Completes assigned minor and routine service requests Assists the Community Team with compliance requirements in regard to units and common areas Distributes notices, communications and parcels to residents as necessary. Undertakes relocation and removal/disposal of furniture Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal. Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies. Assists in the make-ready, move in and move out process by performing duties and checks requested by a Manager and/or Supervisor. Informs Facilities Manager or Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. Complies with Greystar's health and safety policies by attending and participating in the properties routine safety meetings, completing required training on other safety related laws and requirements and by reporting accidents and incidents promptly and accordingly. Role Scope: Reports to: Facility Manager Property: Coppermaker Square Capacity: circa 1225 units Team: circa 10 Team Members (directly employed) About You Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools Previous experience in a similar role within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times Ability to use standard resources, tools and equipment to perform duties Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
Greystar is a market leading, fully integrated real estate company offering expertise in investment, development, and property management of premium rental properties globally. The European business is rapidly growing and currently covers the UK, Ireland, Germany, Austria, France, Spain and The Netherlands. Role Summary: Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities: Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers. Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents' apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner. Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings. Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Company's policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. Your Profile: Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets. Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail. Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information. High attention to detail in personal presentation Fluent English verbal and written communication skills Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
Dec 02, 2022
Full time
Greystar is a market leading, fully integrated real estate company offering expertise in investment, development, and property management of premium rental properties globally. The European business is rapidly growing and currently covers the UK, Ireland, Germany, Austria, France, Spain and The Netherlands. Role Summary: Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities: Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers. Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents' apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner. Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings. Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Company's policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. Your Profile: Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets. Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail. Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information. High attention to detail in personal presentation Fluent English verbal and written communication skills Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
Greystar is a market leading, fully integrated real estate company offering expertise in investment, development, and property management of premium rental properties globally. The European business is rapidly growing and currently covers the UK, Ireland, Germany, Austria, France, Spain and The Netherlands. Role Summary: Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities: Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers. Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents' apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner. Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings. Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Company's policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. Your Profile: Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets. Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail. Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information. High attention to detail in personal presentation Fluent English verbal and written communication skills Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
Dec 01, 2022
Full time
Greystar is a market leading, fully integrated real estate company offering expertise in investment, development, and property management of premium rental properties globally. The European business is rapidly growing and currently covers the UK, Ireland, Germany, Austria, France, Spain and The Netherlands. Role Summary: Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations. Key Role Responsibilities: Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers. Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Follows up on receipt of required documentation, contract returns and processes payments. Conducts scheduled Residents' apartment visits. Manages cancellations. Responds to online (webchat) and email enquiries in a professional and engaging manner. Supports other communities when required including cross selling based upon potential resident requirements. Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings. Actively understands, updates and improves knowledge of community, amenities, units and local area features. Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Supports Resident events and activities within the Community Assists with Community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Screens property visitors, guests and contractors Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar's complaints procedure. Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Completes Health and Safety compliance activities in line with the Company's policies and procedures Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Register, secure and correctly issue Resident parcels/deliveries Proactively attends to or organises ad hoc or minor cleaning requirements. Your Profile: Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Excellent customer service skills and significant experience in a sales role in a similar world class accommodation/hospitality/leisure or reservations/membership environment. The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets. Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail. Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. A team player who is evidently approachable and welcoming Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required. Proficient at using online and web tools/resources for gathering and presenting research and information. High attention to detail in personal presentation Fluent English verbal and written communication skills Behaviours & Values: Integrity Equality Accountability Professionalism Teamwork Service
