Role Introduction Our Talent Experience Team have an exciting opening for anyone driven and motivated to help our people reach their full potential and to support our business to develop the right talent . This is a wonderful opportunity for anyone looking to develop themselves in the world of recruitment, training, learning and development. Remote/Home working allowed in this role with frequent travel to Birmingham. What You Will Do Responsible for designing and delivering training within the organisation for our management teams Support the Talent Enablement Manager to evaluate and maximise value of training Design and facilitate training to different groups of people across our functions Co-ordinate the creation of learning resources and projects including e-learning for various groups of colleagues across the business Support the team in evaluating the success of learning interventions and assess and identify learning gaps so we can better prepare our colleagues for their next internal promotion What You Will Have Communicating with others Excellent at Presenting in front other colleagues and senior stakeholders with an ability to question effectively Prioritisation and time management You will have a collaborative mind-set and are motivated to develop others and help them realise their full potential Adaptable with a desire to challenge yourself to try new things What We Do For You Wellbeing focussed - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Generous Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days Summer Fridays - Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week) Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Life insurance - 4x times salary to help give you and your loved ones peace of mind Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go 65% Internal Mobility - Committed to the development & growth of our people with 65% of our experienced roles filled by our own people Profit Share - Our Group-wide bonus scheme enables you to reap the rewards of your success Recognition - Highlighting and rewarding the great work our people do Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees - read about what it's like! Tiered Recognition Bonus - There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards Clear Review - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a differenc
Dec 13, 2022
Full time
Role Introduction Our Talent Experience Team have an exciting opening for anyone driven and motivated to help our people reach their full potential and to support our business to develop the right talent . This is a wonderful opportunity for anyone looking to develop themselves in the world of recruitment, training, learning and development. Remote/Home working allowed in this role with frequent travel to Birmingham. What You Will Do Responsible for designing and delivering training within the organisation for our management teams Support the Talent Enablement Manager to evaluate and maximise value of training Design and facilitate training to different groups of people across our functions Co-ordinate the creation of learning resources and projects including e-learning for various groups of colleagues across the business Support the team in evaluating the success of learning interventions and assess and identify learning gaps so we can better prepare our colleagues for their next internal promotion What You Will Have Communicating with others Excellent at Presenting in front other colleagues and senior stakeholders with an ability to question effectively Prioritisation and time management You will have a collaborative mind-set and are motivated to develop others and help them realise their full potential Adaptable with a desire to challenge yourself to try new things What We Do For You Wellbeing focussed - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral Generous Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days Summer Fridays - Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week) Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company Income protection insurance - Providing you with support and assistance when you need it most Life insurance - 4x times salary to help give you and your loved ones peace of mind Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go 65% Internal Mobility - Committed to the development & growth of our people with 65% of our experienced roles filled by our own people Profit Share - Our Group-wide bonus scheme enables you to reap the rewards of your success Recognition - Highlighting and rewarding the great work our people do Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees - read about what it's like! Tiered Recognition Bonus - There are many ways you can make an impact in the business, which are rewarded with one-off financial rewards like Spot Bonuses, Values Awards, Hero Awards Clear Review - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self Making a Difference - we provide opportunities to help our people make a differenc
Role Introduction You will be joining the Business Operations and Systems Standards (BOSS) team. The team is responsible for managing the standard integrated suite of applications across Advanced, ensuring day-to-day accessibility and optimal functionality. This is a hybrid role, with the opportunity to work both from home and in our Birmingham office (in the Mailbox). What you will do Working as part of a team of admins on Sales Console, Service Console, CPQ & Billing, your daily responsibilities will include: Case management: engaging with users at all levels of the business to resolve queries, providing second-line (handling escalations from associate admins) Automating complex business processes: building flows, managing current automations within the system (including Process Builder and existing flows), helping the team reduce tech debt Data governance: making sure the data we have on the systems is accurate and gets updated regularly Permission control: setting up users on the systems and ensuring they have the relevant permissions Providing administrative support for projects within the BOSS team Helping upskill associate admins within the BOSS Team What you will have What you will have ADM201 Salesforce certification ( essential ) Knowledge/ understanding of data structures ( essential ) 1-2 years' experience in a Salesforce admin role ( desirable ) Microsoft Office skills, particularly Excel and data-handling functions ( desirable ) A logical approach to tasks and problem-solving Accuracy and attention to detail A passion for understanding the "why" of things Excellent communication skills, both written and verbal Drive to learn new skills and develop at a fast pace in a rewarding environment What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Jan 26, 2022
Full time
Role Introduction You will be joining the Business Operations and Systems Standards (BOSS) team. The team is responsible for managing the standard integrated suite of applications across Advanced, ensuring day-to-day accessibility and optimal functionality. This is a hybrid role, with the opportunity to work both from home and in our Birmingham office (in the Mailbox). What you will do Working as part of a team of admins on Sales Console, Service Console, CPQ & Billing, your daily responsibilities will include: Case management: engaging with users at all levels of the business to resolve queries, providing second-line (handling escalations from associate admins) Automating complex business processes: building flows, managing current automations within the system (including Process Builder and existing flows), helping the team reduce tech debt Data governance: making sure the data we have on the systems is accurate and gets updated regularly Permission control: setting up users on the systems and ensuring they have the relevant permissions Providing administrative support for projects within the BOSS team Helping upskill associate admins within the BOSS Team What you will have What you will have ADM201 Salesforce certification ( essential ) Knowledge/ understanding of data structures ( essential ) 1-2 years' experience in a Salesforce admin role ( desirable ) Microsoft Office skills, particularly Excel and data-handling functions ( desirable ) A logical approach to tasks and problem-solving Accuracy and attention to detail A passion for understanding the "why" of things Excellent communication skills, both written and verbal Drive to learn new skills and develop at a fast pace in a rewarding environment What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Advanced are looking for a Security Analyst to work with our Customers in delivering a virtual Security Manager service. This is an Information Security Assurance role with a strong focus on people, process and tooling; your remit will cover all aspects of Information Security Management. The Security Assurance team are responsible for the delivery of Information Security knowledge and guidance across the business, ultimately enabling services to our customers. You will be part of a wider team covering all aspects of Information Security and reporting into the Security Assurance Manager. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Manage the provision of Information Security Assurance to our customers. Advise and guide the remediation of risks and issues identified through pragmatic control definition taking cost and technical aspects into account. Help customers manage information security related incidents though liaison with Advanced teams and pragmatic advice. The focus on communication is a key aspect of this task along with expectation management. Provide Insight, Service and Transparency; Insight to drive decisions, empowering us to deliver continuous improvement and innovation to our customers, Service through listening to our customer's needs, owning our customers concerns and delivering robust solutions quickly, Transparency so our customers know exactly where their requests or incidents are in the process. What you will have Experience within a similar environment Profession Information Security Qualification (CISSP, CRISC, CISM) Knowledge of GDPR/DPA18, ISO 27001 and security testing Strong communication skills with an ability to set expectations with our customers What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 07, 2021
Full time
Role Introduction Advanced are looking for a Security Analyst to work with our Customers in delivering a virtual Security Manager service. This is an Information Security Assurance role with a strong focus on people, process and tooling; your remit will cover all aspects of Information Security Management. The Security Assurance team are responsible for the delivery of Information Security knowledge and guidance across the business, ultimately enabling services to our customers. You will be part of a wider team covering all aspects of Information Security and reporting into the Security Assurance Manager. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Manage the provision of Information Security Assurance to our customers. Advise and guide the remediation of risks and issues identified through pragmatic control definition taking cost and technical aspects into account. Help customers manage information security related incidents though liaison with Advanced teams and pragmatic advice. The focus on communication is a key aspect of this task along with expectation management. Provide Insight, Service and Transparency; Insight to drive decisions, empowering us to deliver continuous improvement and innovation to our customers, Service through listening to our customer's needs, owning our customers concerns and delivering robust solutions quickly, Transparency so our customers know exactly where their requests or incidents are in the process. What you will have Experience within a similar environment Profession Information Security Qualification (CISSP, CRISC, CISM) Knowledge of GDPR/DPA18, ISO 27001 and security testing Strong communication skills with an ability to set expectations with our customers What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction The Cloud Services Technical Team Manager is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Cloud Services roadmap and to lead the team responsible for delivery and consulting services to power the Cloud Services technology demands of our clients. You and your team of Professional Services Consultants and Technicians will be focussed on Cloud Services; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Cloud Services delivery and Professional Services consultancy. The Cloud Services Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers Advanced's own Cloud Platform including Windows Server based deployments, Microsoft Azure, the securing and management of Cloud platforms. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Cloud Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Cloud Services within Professional Services. Your team will provide cost effective delivery of Cloud Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and any other associated vendors. Direction - The Team Leader - Cloud Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve the security, stability and availability of our Cloud Services implementations. Managing and maintaining the Cloud Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all adopted Cloud Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Cloud Services will be expected to review Microsoft best practice, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. What you will have Be the complete Advocate for Cloud Services and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Cloud Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Cloud Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Cloud Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 04, 2021
Full time
Role Introduction The Cloud Services Technical Team Manager is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Cloud Services roadmap and to lead the team responsible for delivery and consulting services to power the Cloud Services technology demands of our clients. You and your team of Professional Services Consultants and Technicians will be focussed on Cloud Services; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Cloud Services delivery and Professional Services consultancy. The Cloud Services Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers Advanced's own Cloud Platform including Windows Server based deployments, Microsoft Azure, the securing and management of Cloud platforms. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Cloud Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Cloud Services within Professional Services. Your team will provide cost effective delivery of Cloud Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and any other associated vendors. Direction - The Team Leader - Cloud Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve the security, stability and availability of our Cloud Services implementations. Managing and maintaining the Cloud Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all adopted Cloud Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Cloud Services will be expected to review Microsoft best practice, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. What you will have Be the complete Advocate for Cloud Services and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Cloud Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Cloud Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Cloud Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction The Cloud Services Technical Lead is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Cloud Services roadmap and to lead the team responsible for delivery and consulting services to power the Cloud Services technology demands of our clients. You and your team of Professional Services Consultants and Technicians will be focussed on Cloud Services; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Cloud Services delivery and Professional Services consultancy. The Cloud Services Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers Advanced's own Cloud Platform including Windows Server based deployments, Microsoft Azure, the securing and management of Cloud platforms. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Cloud Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Cloud Services within Professional Services. Your team will provide cost effective delivery of Cloud Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and any other associated vendors. Direction - The Team Leader - Cloud Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve the security, stability and availability of our Cloud Services implementations. Managing and maintaining the Cloud Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all adopted Cloud Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Cloud Services will be expected to review Microsoft best practice, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. What you will have Be the complete Advocate for Cloud Services and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Cloud Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Cloud Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Cloud Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 04, 2021
Full time
Role Introduction The Cloud Services Technical Lead is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Cloud Services roadmap and to lead the team responsible for delivery and consulting services to power the Cloud Services technology demands of our clients. You and your team of Professional Services Consultants and Technicians will be focussed on Cloud Services; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Cloud Services delivery and Professional Services consultancy. The Cloud Services Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers Advanced's own Cloud Platform including Windows Server based deployments, Microsoft Azure, the securing and management of Cloud platforms. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Cloud Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Cloud Services within Professional Services. Your team will provide cost effective delivery of Cloud Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and any other associated vendors. Direction - The Team Leader - Cloud Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve the security, stability and availability of our Cloud Services implementations. Managing and maintaining the Cloud Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all adopted Cloud Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Cloud Services will be expected to review Microsoft best practice, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. What you will have Be the complete Advocate for Cloud Services and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Cloud Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Cloud Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Cloud Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction This is a fantastic opportunity to join a brand-new Cloud Advisor function where our customers and cloud technology will be at the heart of everything we do. Working with customers throughout their journey from PreSales and into Operational Delivery, the Cloud Advisor is a trusted expert within our customers providing best practice guidance and advise on technical architecture, cost optimisation, security, and governance principles. You'll be comfortable selling, deploying and supporting Azure platforms and managing your customers and time effectively to deliver an excellent service. What you will do Support the pre-sales team in Azure opportunities. Working with customers through their journey with Advanced; from PreSales, into Delivery and Operational Support. Designing technical solutions which are secure, conform to best practice and operational support standards and which align effectively with the customer's overall IT strategy. Deploying solutions on Azure. To work with operational teams to design and deploy cloud environments. To work as an escalation resource for your customers in support. What you will have An Azure Rockstar! Someone who is passionate about the Azure platform and the opportunities within our customers. Commercial acumen, the ability to look at the commercial side of Azure. A team player with a proactive approach who can take charge of an opportunity. An ambassador for Advanced in the customer environment building trust. Able to work effectively across teams and different areas of the business. Fail fast, lean quick - using any opportunity to learn and develop. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 04, 2021
Full time
Role Introduction This is a fantastic opportunity to join a brand-new Cloud Advisor function where our customers and cloud technology will be at the heart of everything we do. Working with customers throughout their journey from PreSales and into Operational Delivery, the Cloud Advisor is a trusted expert within our customers providing best practice guidance and advise on technical architecture, cost optimisation, security, and governance principles. You'll be comfortable selling, deploying and supporting Azure platforms and managing your customers and time effectively to deliver an excellent service. What you will do Support the pre-sales team in Azure opportunities. Working with customers through their journey with Advanced; from PreSales, into Delivery and Operational Support. Designing technical solutions which are secure, conform to best practice and operational support standards and which align effectively with the customer's overall IT strategy. Deploying solutions on Azure. To work with operational teams to design and deploy cloud environments. To work as an escalation resource for your customers in support. What you will have An Azure Rockstar! Someone who is passionate about the Azure platform and the opportunities within our customers. Commercial acumen, the ability to look at the commercial side of Azure. A team player with a proactive approach who can take charge of an opportunity. An ambassador for Advanced in the customer environment building trust. Able to work effectively across teams and different areas of the business. Fail fast, lean quick - using any opportunity to learn and develop. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction The Security Technologies Technical Lead is an exciting delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Security Technologies roadmap and to lead the team responsible for delivery and consulting services to implement the Security demands of our clients. You and your team of Professional Services Consultants and Technicians will be focused on Security Technologies; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Security Technologies delivery and Professional Services consultancy. The Security Technologies Delivery team may change with future security services needs or to align with market conditions or Industry best practise but initially covers Alert Logic, ATP Plans 1 and 2, Microsoft 365 Defender, Microsoft Advanced Threat Analytics, Microsoft ForcePoint and Compliance Management. You will also liaise closely with the leads of Advanced' Security Operation Centre to ensure that good practice and emerging developments are shared within the wider Advanced Security community. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Security Technology Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Security Technologies within Professional Services. Your team will provide cost effective delivery of Security Technology implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated vendors. Direction - The Team Leader - Security Technologies provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve overall security, stability and availability. Managing and maintaining the Security Technologies implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Security Technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Security Technologies will be expected to review Microsoft best practise, security controls, identify potential threats and weaknesses and build these into inflight and future implementations. This includes providing resilient and effective processes for protecting the confidentiality, integrity and availability of our clients' data. Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Security Technologies and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Security Technologies implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Security Technology solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Security Technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 04, 2021
Full time
Role Introduction The Security Technologies Technical Lead is an exciting delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Security Technologies roadmap and to lead the team responsible for delivery and consulting services to implement the Security demands of our clients. You and your team of Professional Services Consultants and Technicians will be focused on Security Technologies; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Security Technologies delivery and Professional Services consultancy. The Security Technologies Delivery team may change with future security services needs or to align with market conditions or Industry best practise but initially covers Alert Logic, ATP Plans 1 and 2, Microsoft 365 Defender, Microsoft Advanced Threat Analytics, Microsoft ForcePoint and Compliance Management. You will also liaise closely with the leads of Advanced' Security Operation Centre to ensure that good practice and emerging developments are shared within the wider Advanced Security community. Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Security Technology Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. Leadership - You will be the evangelist and advocate for Security Technologies within Professional Services. Your team will provide cost effective delivery of Security Technology implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated vendors. Direction - The Team Leader - Security Technologies provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve overall security, stability and availability. Managing and maintaining the Security Technologies implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Security Technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. Security - This is a key focus which underpins everything we offer and the Team Leader - Security Technologies will be expected to review Microsoft best practise, security controls, identify potential threats and weaknesses and build these into inflight and future implementations. This includes providing resilient and effective processes for protecting the confidentiality, integrity and availability of our clients' data. Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Security Technologies and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Security Technologies implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Security Technology solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Security Technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction The Modern Workplace Technical Lead role is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Modern Workplace and Desktop roadmap and to lead the team responsible for delivery and consulting services to power the Workplace demands of our clients. You and your team of Professional Services Consultants and Technicians focused on Modern Workplace; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Modern Workplace delivery and Professional Services consultancy. The Modern Workplace Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers the Microsoft Workplace toolsets, Microsoft Unified Endpoint Management, Microsoft Office Productivity Suite including Unified Communications and Microsoft Desktop Security Suite · Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Modern Workplace Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. · Leadership - You will be the evangelist and advocate for Modern Workplace within Professional Services. Your team will provide cost effective delivery of Modern Workplace implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated Modern Workplace vendors. · Direction - The Team Leader - Modern Workplace provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve Modern Workplace security, stability and availability. Managing and maintaining the Modern Workplace implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Modern Workplace technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. · Security - This is a key focus which underpins everything we offer and the Team Leader - Modern Workplace will be expected to review Microsoft best practise, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for patch management and protecting the confidentiality, integrity and availability of our clients' data. · Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Modern Workplace and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Modern Workplace implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Modern Workplace solutions, communicating effectively to all stakeholders on a regular basis. A practical understanding of gathering business requirements & scoping relevant solutions. The ability to scope, define & provide solutions across a broad scope of Modern Workplace technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 03, 2021
Full time
Role Introduction The Modern Workplace Technical Lead role is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Modern Workplace and Desktop roadmap and to lead the team responsible for delivery and consulting services to power the Workplace demands of our clients. You and your team of Professional Services Consultants and Technicians focused on Modern Workplace; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Modern Workplace delivery and Professional Services consultancy. The Modern Workplace Delivery team may change with future business needs or to align with market conditions or Industry best practise but initially covers the Microsoft Workplace toolsets, Microsoft Unified Endpoint Management, Microsoft Office Productivity Suite including Unified Communications and Microsoft Desktop Security Suite · Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver the Modern Workplace Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. · Leadership - You will be the evangelist and advocate for Modern Workplace within Professional Services. Your team will provide cost effective delivery of Modern Workplace implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated Modern Workplace vendors. · Direction - The Team Leader - Modern Workplace provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve Modern Workplace security, stability and availability. Managing and maintaining the Modern Workplace implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Modern Workplace technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. · Security - This is a key focus which underpins everything we offer and the Team Leader - Modern Workplace will be expected to review Microsoft best practise, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for patch management and protecting the confidentiality, integrity and availability of our clients' data. · Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Modern Workplace and Professional Services. Demonstrable previous hands-on experience of implementing and supporting large-scale Modern Workplace implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Modern Workplace solutions, communicating effectively to all stakeholders on a regular basis. A practical understanding of gathering business requirements & scoping relevant solutions. The ability to scope, define & provide solutions across a broad scope of Modern Workplace technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction An exciting opportunity has arisen within our legal software support department for an Entry Level Customer Support Analyst. The software support team offers support to our customers on a variety of different products including our product Carpe Diem. Carpe Diem is one of the leading time recording products in the Legal Market. As well as providing support on this the successful applicant will provide support for other Advanced OwnIP products as well as support for our third party product NetDocuments. What you will do As a Support Associate, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. What you will have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 03, 2021
Full time
Role Introduction An exciting opportunity has arisen within our legal software support department for an Entry Level Customer Support Analyst. The software support team offers support to our customers on a variety of different products including our product Carpe Diem. Carpe Diem is one of the leading time recording products in the Legal Market. As well as providing support on this the successful applicant will provide support for other Advanced OwnIP products as well as support for our third party product NetDocuments. What you will do As a Support Associate, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. What you will have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction The Networks Technical Lead is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Network Services roadmap and to lead the team responsible for delivery and consulting services to power the Network Services demands of our clients. You and your team of Professional Services Consultants and Technicians will be focused on Network Services implementations; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Network Services delivery and Professional Services consultancy. The Network Services Delivery team may change with future Network Services needs or to align with market conditions or Industry best practise but initially covers experience in designing and implementing complex Cisco based technical solutions with strong BGP, OSPF and EIGRP knowledge, experience in SD-WAN and SD-LAN solutions and security products from firewalls to ISE, Firepower and IPS/IDS. · Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver Network Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. · Leadership - You will be the evangelist and advocate for Network Services within Professional Services. Your team will provide cost effective delivery of Network Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated vendors. · Direction - The Team Leader - Network Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve Network Services security, stability and availability. Managing and maintaining the Network Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Network Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. · Security - This is a key focus which underpins everything we offer and the Team Leader - Network Services will be expected to review Microsoft best practise, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. · Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Network Services and Professional Services. Demonstrable previous experience of hands-on implementation and support for large-scale Network Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Network Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Network Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 03, 2021
Full time
Role Introduction The Networks Technical Lead is an exciting hands-on delivery role within Advanced IT Services. The role will be responsible for being a key influencer in our Network Services roadmap and to lead the team responsible for delivery and consulting services to power the Network Services demands of our clients. You and your team of Professional Services Consultants and Technicians will be focused on Network Services implementations; delivering quantifiable value to our clients and to Advanced. If you are looking to progress your career using your experience in providing technical leadership and to help implement technical strategies in practice, whilst also developing your managerial experience, we would love to hear from you! What you will do This is a key delivery role within Professional Services driving value engagements, high utilisation, revenue and maintaining margins. Your remit will cover all aspects of Advanced's Network Services delivery and Professional Services consultancy. The Network Services Delivery team may change with future Network Services needs or to align with market conditions or Industry best practise but initially covers experience in designing and implementing complex Cisco based technical solutions with strong BGP, OSPF and EIGRP knowledge, experience in SD-WAN and SD-LAN solutions and security products from firewalls to ISE, Firepower and IPS/IDS. · Ownership - with defined centres of technical excellence within ITS Professional Services we are looking for a skilled technologist to lead, own, define and deliver Network Services Implementations. This includes delivering to our Roadmap, contributing to defining the tooling, contributing to setting the standards and building the automation capability and competency. · Leadership - You will be the evangelist and advocate for Network Services within Professional Services. Your team will provide cost effective delivery of Network Services implementations and consultancy services; leveraging our key vendor technologies from Microsoft and associated vendors. · Direction - The Team Leader - Network Services provides the direction to enable our Professional Services team to deliver an excellent customer experience and deliver qualifiable value to our clients. This includes implementing best practices and repeatable processes to improve Network Services security, stability and availability. Managing and maintaining the Network Services implementation service, through a highly proactive approach; structured and planned implementations, change approval and implementing industry best practises across all Network Services technologies. Promoting learning and development within your team to enable the team to prepare for future technology changes. · Security - This is a key focus which underpins everything we offer and the Team Leader - Network Services will be expected to review Microsoft best practise, security controls, identify potential threats and weakness and build these into inflight and future implementations. This includes providing resilient and effective processes for ongoing management and protecting the confidentiality, integrity and availability of our clients' data. · Service Take-on - ensuring every implementation is smoothly transitioned into standard operations by working closely with all internal stakeholders. This will include licensing aspects and updating the CMDB with Asset information. What you will have Be the complete Advocate for Network Services and Professional Services. Demonstrable previous experience of hands-on implementation and support for large-scale Network Services implementations within a Managed Service Provider environment or large Business. Enthusiastic leadership and great communication skills, to improve the delivery of Network Services solutions, communicating effectively to all stakeholders on a regular basis. The ability to scope, define & provide solutions across a broad scope of Network Services technologies. Display effective skills to communicate with the leadership community, third-party Suppliers and internal / external technical teams. Strong consultancy skills and the capacity to be an excellent motivator in order to meet deadlines and handle change. To work on other projects and initiatives as directed by the Consultant Manager - Professional Services, Advanced IT Services to support changes or opportunities in the division and wider business What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Advanced are looking for a Security Operations Analyst to work within our Security Operations Centre. This role is a development role and you will be part of our Security Analyst development programme where we will deliver training and experience around security operations. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring and respond accordingly. Providing Security Detection and Response knowledge and practice to multiple customers. Triaging Events and Incidents and apply Containment and Eradication strategies to remediate the risk Providing 24/7 coverage, 365 days a year. This is done through a day shift rotation (7.5hrs) covering core hrs (7am-7pm) on weekdays and a duty on-call shift periodically for out of core hours. Shift allowance included. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time. Collaborate and contribute with team workloads and activities. What you will have Degree or Professional Industry experience - Essential Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleges. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 03, 2021
Full time
Role Introduction Advanced are looking for a Security Operations Analyst to work within our Security Operations Centre. This role is a development role and you will be part of our Security Analyst development programme where we will deliver training and experience around security operations. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring and respond accordingly. Providing Security Detection and Response knowledge and practice to multiple customers. Triaging Events and Incidents and apply Containment and Eradication strategies to remediate the risk Providing 24/7 coverage, 365 days a year. This is done through a day shift rotation (7.5hrs) covering core hrs (7am-7pm) on weekdays and a duty on-call shift periodically for out of core hours. Shift allowance included. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time. Collaborate and contribute with team workloads and activities. What you will have Degree or Professional Industry experience - Essential Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleges. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction This is a great opportunity to join the Professional Services team to champion delivering technical projects on time and within budget, live and breathe infrastructure automation, support cloud solutions and weave various services into compelling business systems for our clients. What you will do As an Application Consultant you will use your own initiative to configure, test and deploy software to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customer retention ensuring customer satisfaction , as well as supporting the Sales team with pre-sales scenarios Test all software deployed and report findings to the Projects team following completion of installation tasks, including implementing remedial activities What you will have We are looking for an Application Consultant with experience of adhering to customer SLAs and/or project deadlines Excellent inter-personal skills and the ability to influence others . Be willing to take initiative in problem identification and solution provision . Experience of working with reporting applications and building SQL based reports Ability and willingness to travel as required What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 02, 2021
Full time
Role Introduction This is a great opportunity to join the Professional Services team to champion delivering technical projects on time and within budget, live and breathe infrastructure automation, support cloud solutions and weave various services into compelling business systems for our clients. What you will do As an Application Consultant you will use your own initiative to configure, test and deploy software to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customer retention ensuring customer satisfaction , as well as supporting the Sales team with pre-sales scenarios Test all software deployed and report findings to the Projects team following completion of installation tasks, including implementing remedial activities What you will have We are looking for an Application Consultant with experience of adhering to customer SLAs and/or project deadlines Excellent inter-personal skills and the ability to influence others . Be willing to take initiative in problem identification and solution provision . Experience of working with reporting applications and building SQL based reports Ability and willingness to travel as required What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Reporting to the eFinancials Support Manager you will be joining a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues, and involved in all aspects of technical and application support relating to the eFinancials product. What you will do As a Support Associate, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. What you will have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 02, 2021
Full time
Role Introduction Reporting to the eFinancials Support Manager you will be joining a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues, and involved in all aspects of technical and application support relating to the eFinancials product. What you will do As a Support Associate, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues. What you will have Effective problem solving skills Well-developed oral and written communication skills Well organised , with the ability to work proactively in a team in a busy environment Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role. You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting, followed by continuous development as part of our Support Development Programme . What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction This is a great opportunity to join the Professional Services team to champion delivering technical projects on time and within budget, live and breathe infrastructure automation, support cloud solutions and weave various services into compelling business systems for our clients. What you will do As an Application Consultant you will use your own initiative to configure, test and deploy software to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customer retention ensuring customer satisfaction , as well as supporting the Sales team with pre-sales scenarios Test all software deployed and report findings to the Projects team following completion of installation tasks, including implementing remedial activities What you will have We are looking for an Application Consultant with experience of adhering to customer SLAs and/or project deadlines Excellent inter-personal skills and the ability to influence others . Be willing to take initiative in problem identification and solution provision . Experience of working with reporting applications and building SQL based reports Ability and willingness to travel as required What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Dec 02, 2021
Full time
Role Introduction This is a great opportunity to join the Professional Services team to champion delivering technical projects on time and within budget, live and breathe infrastructure automation, support cloud solutions and weave various services into compelling business systems for our clients. What you will do As an Application Consultant you will use your own initiative to configure, test and deploy software to specifications devised by the business consultants and project managers in a precise and efficient manner to specific deadlines Support customer retention ensuring customer satisfaction , as well as supporting the Sales team with pre-sales scenarios Test all software deployed and report findings to the Projects team following completion of installation tasks, including implementing remedial activities What you will have We are looking for an Application Consultant with experience of adhering to customer SLAs and/or project deadlines Excellent inter-personal skills and the ability to influence others . Be willing to take initiative in problem identification and solution provision . Experience of working with reporting applications and building SQL based reports Ability and willingness to travel as required What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. What you will do As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate What you will have As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 30, 2021
Full time
Role Introduction Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support. What you will do As a Service Desk Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate What you will have As a Service Desk Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction INTRO: Providing 24x7 Infrastructure Monitoring and Service Desk cover on a rota-shift basis. Working 12 hour shifts, days and nights. Providing 1st and 2nd line support and fixes to infrastructure events and end users. Ensuring timely resolution of requests in line with a published Service Level Agreement (SLA.) What you will do • Logging of incidents, service requests, changes and problem tickets in the Help Desk application (Remedy) in response to alerting/monitoring systems • Plan, coordinate and support business processes, systems and end-users through proactive monitoring • Handle phone-in and escalation of problems out of hours • Provide 1st Line support and remote support to internal and external customers out of hours • Provide 1st and 2nd Line support in response to monitoring and infrastructure events • Co-ordination of issue resolution to agreed Service Levels and Targets What you will have • A well organised, hard-working, pro-active team worker • An effective communicator • A high attention to detail • Results driven, taking pride in achieving objectives • An accomplished relationship builder with a strong focus on exceptional customer service • Able to work effectively to tight deadlines and targets What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 30, 2021
Full time
Role Introduction INTRO: Providing 24x7 Infrastructure Monitoring and Service Desk cover on a rota-shift basis. Working 12 hour shifts, days and nights. Providing 1st and 2nd line support and fixes to infrastructure events and end users. Ensuring timely resolution of requests in line with a published Service Level Agreement (SLA.) What you will do • Logging of incidents, service requests, changes and problem tickets in the Help Desk application (Remedy) in response to alerting/monitoring systems • Plan, coordinate and support business processes, systems and end-users through proactive monitoring • Handle phone-in and escalation of problems out of hours • Provide 1st Line support and remote support to internal and external customers out of hours • Provide 1st and 2nd Line support in response to monitoring and infrastructure events • Co-ordination of issue resolution to agreed Service Levels and Targets What you will have • A well organised, hard-working, pro-active team worker • An effective communicator • A high attention to detail • Results driven, taking pride in achieving objectives • An accomplished relationship builder with a strong focus on exceptional customer service • Able to work effectively to tight deadlines and targets What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Advanced are looking for an entry level SOC Analyst who will join our Security Operations development program and work within our Security Operations Centre. As part of the development programme, we will deliver training and experience around the technical aspects of cyber security. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from relevant experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring, providing Security Detection and Response guidance and remediation to customer's environments. Triaging security events and Incidents and applying Containment and Eradication strategies to remediate the risk. Providing 24/7 coverage, 365 days a year. Shift allowance included in package. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time as part of your continuous professional development. Collaborate and contribute with team workloads and activities. What you will have Degree or Relevant experience Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleagues. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 30, 2021
Full time
Role Introduction Advanced are looking for an entry level SOC Analyst who will join our Security Operations development program and work within our Security Operations Centre. As part of the development programme, we will deliver training and experience around the technical aspects of cyber security. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from relevant experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring, providing Security Detection and Response guidance and remediation to customer's environments. Triaging security events and Incidents and applying Containment and Eradication strategies to remediate the risk. Providing 24/7 coverage, 365 days a year. Shift allowance included in package. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time as part of your continuous professional development. Collaborate and contribute with team workloads and activities. What you will have Degree or Relevant experience Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleagues. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Role Introduction Advanced are looking for a Security Operations Analyst to work within our Security Operations Centre. This role is a development role and you will be part of our Security Analyst development programme where we will deliver training and experience around security operations. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring and respond accordingly. Providing Security Detection and Response knowledge and practice to multiple customers. Triaging Events and Incidents and apply Containment and Eradication strategies to remediate the risk Providing 24/7 coverage, 365 days a year. This is done through a day shift rotation (7.5hrs) covering core hrs (7am-7pm) on weekdays and a duty on-call shift periodically for out of core hours. Shift allowance included. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time. Collaborate and contribute with team workloads and activities. What you will have Degree or Professional Industry experience - Essential Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleges. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
Nov 30, 2021
Full time
Role Introduction Advanced are looking for a Security Operations Analyst to work within our Security Operations Centre. This role is a development role and you will be part of our Security Analyst development programme where we will deliver training and experience around security operations. We are looking for individuals who have a passion for cyber security and hold transferable technical skills, either from degree education or from professional experience. What you will do Analysing multiple security data sources to determine where malicious activities are occurring and respond accordingly. Providing Security Detection and Response knowledge and practice to multiple customers. Triaging Events and Incidents and apply Containment and Eradication strategies to remediate the risk Providing 24/7 coverage, 365 days a year. This is done through a day shift rotation (7.5hrs) covering core hrs (7am-7pm) on weekdays and a duty on-call shift periodically for out of core hours. Shift allowance included. Be prepared to undertake learning and development activities to develop your skills and knowledge in your own and work time. Collaborate and contribute with team workloads and activities. What you will have Degree or Professional Industry experience - Essential Keen analytical mind and approach to problems with a perspective of viewing certainty over assumption as a priority. A strong team player with excellent communication skills and the ability to influence colleges. A good all-round knowledge of IT systems, platforms and software development techniques. What We Do For You Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days Summer Fridays! Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week ) Life Insurance - 3-4x times annual salary Top Achievers Club - Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees 65% Internal Mobility - Committed to the development & growth of our people All our benefits are subject to location Who We Are Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £275m turnover and 2,800 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence. Find out more at about-us
