Espire

Ovia are seeking a Customer Service Advisor to join our busy customer service department, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers. Main Duties Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have Answering reception switchboard overflow for the head office Scolmore group companies Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (ASM'S) and end users Input 'wrap up' code info for each call Processing internet and email orders using P21 ERP and our internal systems Filling all paperwork on to our in-house archive system Processing product sample requests Preparing quotes and lighting schemes Monitor customer back orders, forward orders and call off orders Maintain customer information on CRM/Online ensuring that all contact information, main contact names etc are kept up to date Providing information on part numbers etc. and some basic technical details Maintain good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with the carriers, chasing deliveries, obtaining POD's Key account outbound courtesy calls Updating Excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical) Skills and Experience Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time Be able to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Basic knowledge of Word, outlook, Excel and ERP systems would be beneficial Previous customer service experience essential Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL

A customer service-oriented company is looking for a Customer Service Advisor in Tamworth. The role involves overseeing customer accounts, responding to inquiries, and processing orders through various systems. Successful candidates will have excellent customer service skills and experience, with the ability to handle difficult situations calmly. Additional perks include a health cashback plan and the option for extra annual leave. The position is based at Scolmore House, offering a dynamic work environment.