The Recruitment Lab

Field Service Technician Our client is a leading provider of hot and cold beverage making machines with clients in Sussex, Surrey and London. They currently seek a Field Service Technician to install, service, maintain and repair commercial coffee machines and water coolers and ensure equipment operates safely and efficiently. Responsibilities include: Installing and commissioning coffee machines and water coolers. Carry out planned preventative maintenance and routine servicing. Diagnose and repair mechanical, electrical, and plumbing faults. Replace parts, filters and consumables as required. Perform water quality, hygiene, and safety checks. Complete service reports and maintain accurate records. Provide excellent customer service and technical advice to clients. Comply with all health and safety, hygiene, and company policies. The successful applicant will ideally (but not necessarily) have experience servicing coffee machines, water coolers, or catering equipment. You will have sound mechanical and electrical fault-finding skills and basic plumbing knowledge. As the face of the business, you will also require excellent customer service and communication skills. A full UK driving licence is also required. Candidates are provided with a company vehicle, fuel card, tools, pension, overtime and training. A salary of 34k-38k is provided depending upon experience. 20 days holiday plus bank holidays, and a paid Christmas shutdown.Hours of work are Monday to Friday 7.30am to 4.30pm. If you're interested in the role of Field Service Technician and are looking for a varied Monday-Friday role, we'd love to hear from you. Apply today for immediate consideration.

Inbound Customer Service Advisor Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. Working from offices in the centre of Brighton the team are the first point of contact for existing customers wishing to make a travel insurance claim or seeking an update on an existing case. You will be responsible for ascertaining the full details of the case, ensuring all details are documented and creating the case file for evaluation.You will also be responsible for educating the customer on the next steps, possible timelines and when they will have an update. In extreme cases customers can be emotional, even distressed as they explain their experiences. Therefore, candidates need to be empathetic and with excellent listening skills. Full training is provided for this role and candidates are paid for the training. Hours of work involve a rolling week-to-week shift pattern (8am/4pm, 9am/5pm, 10am/6pm, 11am/7pm 12pm/8pm). Candidates would be required to work one weekend in every 3 (Saturday 9-5 / Sunday 10am-4pm) - but you would not work more than 35 hours a week (5 days a week). A salary of £13.45 per hour is provided. For further information please apply below.

Inbound Customer Service Advisor Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. Working from offices in the centre of Brighton the team are the first point of contact for existing customers with questions about their travel or medical insurance policies. In some cases customers with complex medical histories need to amend or update policy details. In every case candidates will be listening carefully, solving problems and capturing details from the customer and updating policy details. In extreme cases customers can be emotional, even distressed as they discuss their medical history. Therefore, candidates need to be empathetic and with excellent listening skills. Full training is also provided for this role and candidates are paid for the training. Hours of work are Monday to Friday 9am to 5pm. Candidates would be required to work one weekend in every 3 (Saturday 9-5 / Sunday 10am-4pm) - but you would not work more than 35 hours a week (5 days a week). A salary of £13.45 per hour is provided. For further information please apply below.