Proftech Talent

Project Manager Due to growth our Tamworth based client is looking for a Project Manager to join their team. Reporting to the Group Project Manager you will support key ERP and Warehouse Management System (WMS) implementation programmes, including project planning, governance, stakeholder engagement, testing, training, cutover activities, and delivery. You will also contribute to a wide range of PMO-led initiatives spanning functions such as IT, operations, supply chain, logistics, customer service, finance, HR, sales, and business transformation. Travel will also be required. As a Project Manager, you will need to have/be: Minimum of 3 years' experience in a Project Management role. PRINCE2 certification required. Strong organisational and project-planning abilities. Excellent communication and stakeholder management skills Ability to independently manage tasks and small project phases. Experience creating detailed project documentation (project plans, business cases, reports, etc.). Proficiency with project management software Excellent telephone manner and client facing experience Knowledge and experience of Microsoft Office 365. Quick learner who can learn new technologies. Driving Licence Excellent written and verbal communication A basic understanding of security and data privacy principles Details: Salary : up to 47, 000 - 52, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Project Manager: Support the planning, scheduling, and delivery of projects to ensure objectives, timelines, and budgets are met. Monitor project progress, identify risks and issues, and implement corrective actions where required. Produce and maintain project documentation, including business cases, project plans, status reports, and meeting minutes. Coordinate and communicate effectively with project teams, stakeholders, and external suppliers to ensure alignment and successful delivery. Track project resources, costs, and key performance metrics, providing accurate reporting and updates. Support risk, issue, and change management processes, escalating matters appropriately when required. Contribute to the continuous improvement of PMO standards, processes, and best practices Manage multiple projects and priorities simultaneously within a fast-paced business environment Benefits of working as a Project Manager: 24 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Senior Media Relations Executive Our Tamworth based client is looking for a Senior Media Relations Executive to join their team on a permanent basis. This exciting new role reports directly to the Marketing Manager and sits within a dynamic in-house team responsible for delivering Marketing, Communications, and Design services across the group of companies. As a Media Relations Executive, you will play a key role in supporting the group's communications strategy, working closely with the Media Relations Manager and Marketing Manager. You'll have the opportunity to shape how the company is represented across industry media platforms, identifying and leveraging opportunities to enhance the group's reputation and build its brand identity. As a Senior Media Relations Executive, you will need to have/be: Significant experience working in a media relations role. Strong copywriting skills with a proven ability to create high-quality content, particularly product-focused and feature-led articles for trade media. Excellent organisational skills with the ability to work independently and collaboratively as part of a team. Strong interpersonal and communication skills, with the confidence to build effective relationships with internal and external stakeholders. Proven experience developing and maintaining relationships with trade media and magazine editors. Ability to contribute strategically to communications activity, beyond day-to-day execution. Experience leading and taking ownership of media relations projects and campaigns. Demonstrated ability to develop, coordinate and deliver cross-channel communications plans. Self-motivated, enthusiastic and committed to continuous professional development. Proactive approach to identifying and developing new stories that support business growth and brand development. Desirable Experience: Experience working within the construction and/or electrical industry. Experience in crisis management, reputation recovery and managing reputational risk issues. Understanding of the trade media landscape. Details: Salary : 35, 000 - 38, 000 Working Hours : Full Time/40 hours Monday - Friday Location : Tamworth (full time on site) Duration : Permanent Role of Senior Media Relations Executive: Develop and implement proactive and reactive PR and media relations strategies aligned with business objectives. Lead reputation management activities, including risk monitoring and crisis-response planning. Advise on media positioning, key messaging, and emerging issues. Create and oversee content for trade and industry media, including thought leadership articles, technical features, product launches, business updates, case studies, website stories, and award submissions. Ensure all content is accurate, engaging, and aligned with brand tone of voice. Identify and develop newsworthy stories from across the business into media opportunities. Support copywriting, media pitches, and submissions for multiple brands and initiative. Build and maintain strong relationships with journalists, editors, and industry publications. Lead media outreach and pitching activities to secure high-value trade and digital coverage. Manage and maintain targeted media databases and distribution lists. Oversee press office operations, ensuring timely and accurate responses to media enquiries. Manage sensitive issues and coordinate cross-functional responses when required. Monitor media coverage and competitor activity, providing insights and recommendations. Lead PR planning meetings to align communications activity with business priorities. Collaborate with internal teams to ensure consistent messaging across all channels. Support proofreading and content creation for company literature, websites, and marketing materials. Identify opportunities to enhance brand visibility and reputation through positive media coverage. Ensure all external communications adhere to brand, campaign, and tone-of-voice guidelines. Stay informed of industry trends, regulatory changes, and media developments to shape PR strategy and activity. Benefits of working as a Senior Media Relations Executive: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Senior Buyer We are seeking a commercially focused Senior Buyer for our Redditch based client. You'll take ownership of strategic sourcing and supplier management across key product categories. This is a pivotal role within the Procurement and Supply Chain team, responsible for driving cost efficiency, ensuring continuity of supply, and maintaining high product quality standards. You will play a key role in developing category strategies, managing supplier relationships, and leading procurement activity across a diverse portfolio of spend. Working closely with Supply Chain, Operations, and Finance, you will help optimise inventory, support new product development, and contribute to continuous improvement across the end-to-end procurement function. As a Senior Buyer, you will need to have/be: Proven experience in procurement, sourcing, category management, or purchasing roles Strong understanding of supply chain processes (logistics, warehousing, demand planning) Experience working with ERP/MRP systems Experience negotiating contracts and managing supplier performance Commercial awareness with understanding of cost drivers and total cost of ownership Experience working in a matrix organisation with cross-functional stakeholders Ability to prioritise workload and manage multiple suppliers/categories Strong negotiation and relationship management skills Excellent analytical and numerical ability with high attention to detail Advanced Excel skills and ability to interpret complex data sets Strong organisational and problem-solving skills under pressure Effective communicator with the ability to influence stakeholders Collaborative team player with a proactive, "can-do" approach Continuous improvement mindset with focus on efficiency and optimisation Desirable Experience Experience in strategic sourcing methodologies Experience in supplier risk management or contract law Experience in new product development or category expansion Education & Qualifications A-levels or equivalent vocational qualification (or relevant experience) Working towards or achieved CIPS qualification (preferred) Degree in Supply Chain, Business, Procurement or related field (desirable) Details: Salary : 38, 000 - 42, 000 Working Hours : Full time, Monday - Friday Location : Redditch (on site) Duration : Permanent Role of Senior Buyer: Lead sourcing and procurement of products for resale aligned with business demand and forecasts Develop and implement category strategies to optimise cost, quality, and service levels Manage supplier relationships to ensure continuity of supply and strong performance Negotiate pricing, contracts, and commercial terms to achieve best value and reduce risk Work closely with supply chain planning to optimise stock levels using ERP/MRP systems Ensure product availability targets are met and supply risks are proactively managed Identify and deliver cost-saving and cost-avoidance opportunities Monitor market trends, pricing changes, and supply chain risks to support decision-making Manage new product development and sourcing projects end-to-end (tenders, supplier selection, samples, negotiations) Identify, audit, and onboard new suppliers in line with compliance and sustainability standards Conduct benchmarking to ensure competitiveness across product ranges Support budgeting and forecasting with accurate procurement data Manage supplier performance against SLAs, including OTIF and corrective actions Resolve supply issues quickly to minimise operational disruption Collaborate cross-functionally with Supply Chain, Finance, Operations, Inventory, and Customer Services Maintain accurate procurement data within ERP/MRP systems Produce KPI reporting including savings, lead times, PPV, OTIF, and supplier performance Support continuous improvement across procurement processes and systems Ensure compliance with company policies, contracts, and regulatory requirements Manage supplier risk including financial stability, quality, and ethical standards Maintain full audit trail and documentation for all procurement activity Benefits of working as a Senior Buyer: 23 days holiday, plus bank holidays Christmas shutdown Free on-site parking Pension scheme

Trade Sales Executive / Telesales Executive We are recruiting for a Trade Sales Executive to join our Lichfield based client. The business specialises in the design and production of innovative vehicle safety and security products, including cameras, digital video recorders, and reverse parking solutions. Their customers range from independent installers and small businesses through to large fleet operators. Due to continued growth, they are looking to expand their sales team with a driven and results focused individual who thrives in a target driven, outbound sales environment. As a Trade Sales Executive, you will need to have/be: Previous experience in telesales, trade sales, or internal sales Confident making high volumes of outbound sales calls Strong negotiation and objection handling skills Commercially minded with a proactive sales approach Target driven with a proven ability to convert leads into sales Computer literate, including MS Office and CRM systems Excellent communication and relationship building skills Highly organised with strong attention to detail Self motivated with the ability to work independently Details: Salary: 26,000 + uncapped commission Working Hours: Monday - Friday, 9.00am - 5.00pm Location: Lichfield Duration: Permanent Role of Trade Sales Executive: Proactively generating new business through outbound telesales activity Identifying and targeting new trade customers and fleet opportunities Building and managing a strong sales pipeline Following up warm leads and converting enquiries into sales Upselling and cross selling product ranges to maximise revenue Negotiating pricing and closing sales Achieving and exceeding individual sales targets Processing sales orders accurately and efficiently Liaising with the warehouse regarding stock availability Responding to inbound sales enquiries Maintaining accurate records of sales activity and customer interactions Delivering excellent service to encourage repeat business Benefits: 23 days holiday plus bank holidays Free onsite parking Pension scheme Uncapped commission structure Opportunity to grow within a rapidly expanding business

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Operations Support Team Leader Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers. Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes. As an Operations Support Team Leader, you will need to have/be: Customer service or administrative background Previous Team Leader or supervisory experience Experience managing performance, coaching, and development Confident handling escalations and customer complaints Strong communication and interpersonal skills Ability to motivate, lead, and engage a team Effective problem-solving and decision-making skills Organised with the ability to prioritise and meet KPIs/SLAs Proficient in Microsoft Office and customer systems, with good attention to detail Positive, proactive, and professional approach with awareness of HR processes and continuous improvement Details: Salary : 28, 000 - 30, 000 Working Hours : Full time, Monday - Friday, 37.5 hours per week Location : Tamworth (on site) Duration : Permanent Role of Operations Support Team Leader: Lead, motivate, and develop the team to achieve KPIs and SLAs Oversee and support completion of daily operational tasks Monitor performance and provide coaching, feedback, and one-to-ones Conduct appraisals and identify training needs Handle escalated customer queries and complaints Ensure adherence to policies, procedures, and service standards Collaborate with other departments to resolve issues and improve service Manage recruitment, onboarding, and training of new team members Produce reports to support business decisions Analyse customer trends and workload to provide insights Drive continuous improvement initiatives Maintain a positive and inclusive team culture Manage investigations and people-related processes Provide cover for other Team Leaders when required Support wider business needs and undertake additional duties as required Benefits of working as an Operations Support Team Leader: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Our client is looking for a Senior Learning Designer on a 12 month contract to support the design of a major new national leadership development initiative within a large UK public sector transport organisation undergoing significant transformation. The organisation is bringing together previously fragmented systems into a more integrated operating model focused on improving reliability, affordability, efficiency, quality, accessibility, and safety. At the heart of this change is a new leadership academy designed to equip current and future leaders with the skills, mindset, and capability to operate effectively in a complex, operational, and safety critical environment. The programme will focus on closing critical knowledge gaps across a complex system, building shared frameworks for decision making in ambiguity and trade offs, strengthening collaboration across operational, commercial, safety, and customer functions, and developing a high performing, integrated leadership community capable of driving consistent outcomes at scale. Key Responsibilities Translate insight themes and curriculum architecture into structured learning modules and experiences Design immersive scenarios and simulation mechanics reflecting real operational trade offs (safety, performance, customer, commercial) Co-design content with subject matter experts across operational, customer, safety, and commercial functions Produce high quality facilitator guides and delivery materials ensuring consistent facilitation Ensure all learning design aligns with leadership expectations, culture principles, and inclusive learning practices Support pilots and iterations through feedback cycles and continuous improvement Maintain high design standards across all learning outputs What You'll Be Creating Pilot ready learning module packs (slides, facilitator guides, participant materials) Scenario based learning and simulation assets (briefs, data sets, decision points, outcomes) Reflection and application tools for leadership development Iterated versions of learning assets based on pilot feedback About You You are a senior level learning designer who specialises in creating immersive, applied learning experiences that drive behavioural change. You will bring: 6-10+ years' experience in learning design, instructional design, or LXD Strong track record designing scenario based workshops, simulations, or case based learning Experience designing learning for senior leaders and complex stakeholder groups Ability to translate complex operational insight into clear, practical learning experiences Strong facilitation design mindset (designing for real world delivery, not just theory) Excellent stakeholder engagement skills, including working with SMEs and senior leaders Ability to work at pace and produce polished, high quality outputs A structured, iterative approach to design and continuous improvement Desirable Experience Experience within rail, transport, infrastructure, or other complex operational environments Designing blended learning journeys (virtual and in-person delivery) Exposure to safety critical, regulated, or high complexity industries

Customer Service Operations Support Our Tamworth based client is looking for a Customer Service Operations Support to join their team. You'll be responsible for providing comprehensive administrative support for the daily operations of the Customer Service team and wider departments. Ensuring the smooth coordination of internal processes, reporting, outbound logistics, and cross-functional communication. As a Customer Operations Support, you will need to have/be: Personable and professional, with a strong focus on efficiency and accuracy. You should demonstrate initiative, adaptability, and the ability to prioritise effectively. A keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously. Able to collaborate effectively in a team while also managing your own workload and time efficiently. A proactive approach to resolving challenges and exceeding customer expectations. Able to work under pressure and adapt easily to change. Knowledge of Word, Outlook and Excel is required. Previous experience of customer service/administration would be preferred. Details: Salary : 26, 000 - 28, 000 Working Hours : Full Time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Operations Support: Provide comprehensive administrative support, working cross-functionally with internal departments to ensure efficient day-to-day operations Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve delivery issues in a timely manner Coordinate with external carriers to track deliveries, obtain Proof of Delivery (POD), and manage claims relating to failed deliveries Review and reconcile carrier invoices against claims, ensuring accuracy and cost control Analyse carrier performance data, identifying trends and root causes of delivery issues, and produce reports for the senior team Work closely with the warehouse to amend and update customer orders, ensuring accurate and timely dispatch Investigate delivery incidents, collate findings, and present insights and recommendations to stakeholders Monitor stock levels for marketing materials, manage back orders, and raise works orders where required Coordinate and schedule deliveries for key customers, ensuring high service standards are maintained Liaise with returns, quality, and customer service teams to arrange collections and improve carrier performance through data-led insights Manage quality enquiries and returns, identifying recurring issues and supporting continuous improvement initiatives Attend and contribute to monthly Quality meetings, sharing findings and key updates with relevant teams Prepare and process customs clearance documentation for Irish deliveries and returns, ensuring compliance with regulations Manage sample requests, marketing orders, replacement orders, and internal orders across group companies Maintain accurate documentation by scanning and uploading records to the internal archive system Provide ongoing support for house accounts and assist with ad hoc administrative tasks as required Benefits of working as a Customer Service Operations Support: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Facilities Coordinator Our Tamworth based client have an exciting new opportunity for a Facilities Coordinator to support their busy facilities team. The role involves a wide range of responsibilities including fleet administration, waste management administration, liaising with utility suppliers, and coordinating with contractors to ensure the smooth and compliant operation of site services. This is a varied and hands on administrative position within a fast paced facilities environment. As a Facilities Coordinator; you will need to have/be: Attention to detail, working with a high level of accuracy Communication skills - confidence in liaising with colleagues and suppliers Problem solving skills Strong organisational skills with an ability to prioritise workload Effective administrative skills Some flexibility may be required on an ad hoc basis dependant on work requirements Experience dealing with utility companies and contracts Basic understanding of ISO14001 standards Full Driving Licence Experience in fleet operations Computer literate and familiar with Microsoft Suite, including Excel, Outlook etc Details: Salary : 29, 000 Working Hours : Full time, Monday - Friday, 9.00am - 5.00pm Location : Tamworth (on site) Duration : Permanent Role of Facilities Coordinator: Fleet Admin/tasks: Scanning and filing of vehicle post and emails Distribution of fines to drivers and follow up to ensure payment has been made Delivery of cars to garages as required Supporting preparation of vehicles for new drivers Acting as a point of contact for drivers regarding fleet queries Assisting with liaison between insurers and drivers in the event of accidents Checking fleet invoice costs against VPU data Monitoring and assessing mileage usage and implementing changes where required Arranging foreign travel permissions from lease companies Liaising with insurers regarding fleet matters Carrying out vehicle inspections when required Booking pool cars for staff use Waste: Scanning and filing Waste Transfer Notes and collating waste data per contractor Ensuring waste supplier certificates and accreditation records are up to date Contacting waste suppliers in the event of missed or failed collections Reviewing waste supplier information to ensure accuracy and compliance Utilities: Inputting data from utility bills into internal systems Checking and ensuring accuracy of utility invoices Liaising with utility suppliers to resolve queries Acting as a point of contact for meter readings and related information Contractors: Ensuring contractor insurance certificates and licences are valid and up to date Logging contractors into the contractor management system and maintaining induction records Monitoring planned maintenance schedules and booking service appointments Arranging repairs to fixtures and fittings as required Conducting site inductions for contractors and visitors Additional: Undertake reasonable additional tasks related to the Facilities department as requires Support communication and coordination across the wider Facilities team Benefits of working as a Facilities Coordinator: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Overview We are seeking a highly experienced and commercially astute Operations Director to lead and transform operational performance within a private equity backed, international business. The organisation operates at c. 18m turnover with 50+ employees and is entering a significant growth and global expansion phase. Reporting directly to the board, this role will be pivotal in driving operational excellence, strengthening governance and compliance, and leading transformation across systems, processes, and organisational structure. The successful candidate will also lead the post-acquisition integration and merger of two businesses, ensuring strategic alignment, operational efficiency, and a seamless consolidation of teams, systems, and processes. Key Responsibilities: Operational Leadership Lead end-to-end operational strategy and execution across logistics, and fulfilment Oversee stock control functions, ensuring efficiency, accuracy, and cost optimisation Manage operational performance across a growing international footprint, supporting global expansion initiatives Private Equity & Growth Environment Operate effectively within a Private Equity backed business environment, delivering value creation, EBITDA improvement, and scalable infrastructure Support investor reporting, performance metrics, and strategic initiatives aligned to growth targets Mergers & Acquisitions Proven track record in successful M&A integration, including operational alignment, cultural integration, and delivery of synergies Lead post-acquisition integration of systems, processes, teams, and supply chains Systems, Processes & Transformation Own and lead systems strategy, implementation, and optimisation across the business Lead systems integration across acquired businesses and legacy platforms Redesign end-to-end operational processes to improve efficiency, scalability, and control Drive automation and digitisation of core operational workflows Structure & Governance Oversee organisational structures to support growth, accountability, and performance management Implement and maintain robust governance frameworks, ensuring compliance across all operational areas Take responsibility for compliance in international trade, import/export regulations, and operational risk Performance Management Introduce and embed a formal performance and appraisal process, cascaded through line management structures Build a high-performance culture with clear KPIs, accountability, and continuous improvement Leadership & People Management Lead and develop operational teams Strengthen leadership capability across middle management and operational functions Foster a culture of ownership, accountability, and delivery excellence Key Requirements Proven experience as an Operations Director or senior operational leader in a 30m- 100m+ turnover business Experience in the transport sector or similarly complex, customer-facing operational environments is desirable, but not essential Hands-on experience in procurement and stock control within a product-based business Previous experience working in a Private Equity backed environment would be an advantage Demonstrable success in M&A integration and business consolidation Experience leading systems implementation and enterprise-wide systems integration Strong track record of process redesign and operational transformation Experience leading businesses through growth, international expansion, and scaling operations Strong understanding of governance, compliance, and risk management in a commercial environment Proven ability to lead and develop teams of 50+ employees Personal Attributes Commercially driven with strong financial and operational acumen Strategic thinker with hands-on delivery capability Strong change leader with a track record of transformation Influential leader able to operate at board and investor level Highly structured, organised, and process driven Has an understanding of the link between operational performance and customer satisfaction, using this insight to drive improvements in service delivery and reputation

Trade Sales Executive / Telesales Executive We are recruiting for a Trade Sales Executive to join our Lichfield based client. The business specialises in the design and production of innovative vehicle safety and security products, including cameras, digital video recorders, and reverse parking solutions. Their customers range from independent installers and small businesses through to large fleet operators. Due to continued growth, they are looking to expand their sales team with a driven and results focused individual who thrives in a target driven, outbound sales environment. As a Trade Sales Executive, you will need to have/be: Previous experience in telesales, trade sales, or internal sales Confident making high volumes of outbound sales calls Strong negotiation and objection handling skills Commercially minded with a proactive sales approach Target driven with a proven ability to convert leads into sales Computer literate, including MS Office and CRM systems Excellent communication and relationship building skills Highly organised with strong attention to detail Self motivated with the ability to work independently Details: Salary: 26,000 + uncapped commission Working Hours: Monday - Friday, 9.00am - 5.00pm Location: Lichfield Duration: Permanent Role of Trade Sales Executive: Proactively generating new business through outbound telesales activity Identifying and targeting new trade customers and fleet opportunities Building and managing a strong sales pipeline Following up warm leads and converting enquiries into sales Upselling and cross selling product ranges to maximise revenue Negotiating pricing and closing sales Achieving and exceeding individual sales targets Processing sales orders accurately and efficiently Liaising with the warehouse regarding stock availability Responding to inbound sales enquiries Maintaining accurate records of sales activity and customer interactions Delivering excellent service to encourage repeat business Benefits: 23 days holiday plus bank holidays Free onsite parking Pension scheme Uncapped commission structure Opportunity to grow within a rapidly expanding business

Operations Support Team Leader Our Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers. Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes. As an Operations Support Team Leader, you will need to have/be: Customer service or administrative background Previous Team Leader or supervisory experience Experience managing performance, coaching, and development Confident handling escalations and customer complaints Strong communication and interpersonal skills Ability to motivate, lead, and engage a team Effective problem-solving and decision-making skills Organised with the ability to prioritise and meet KPIs/SLAs Proficient in Microsoft Office and customer systems, with good attention to detail Positive, proactive, and professional approach with awareness of HR processes and continuous improvement Details: Salary : 28, 000 - 30, 000 Working Hours : Full time, Monday - Friday, 37.5 hours per week Location : Tamworth (on site) Duration : Permanent Role of Operations Support Team Leader: Lead, motivate, and develop the team to achieve KPIs and SLAs Oversee and support completion of daily operational tasks Monitor performance and provide coaching, feedback, and one-to-ones Conduct appraisals and identify training needs Handle escalated customer queries and complaints Ensure adherence to policies, procedures, and service standards Collaborate with other departments to resolve issues and improve service Manage recruitment, onboarding, and training of new team members Produce reports to support business decisions Analyse customer trends and workload to provide insights Drive continuous improvement initiatives Maintain a positive and inclusive team culture Manage investigations and people-related processes Provide cover for other Team Leaders when required Support wider business needs and undertake additional duties as required Benefits of working as an Operations Support Team Leader: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking