Smartsearch Recruitment

IT Support Technician Salary: c£27,500 Location: Wrexham area - office-based Job type: Permanent, full-time We are recruiting an IT Support Technician to provide 1st line helpdesk, desktop and remote support to employees across the organisation. The ideal candidate will have IT support experience, strong Microsoft 365 knowledge and practical experience with technologies such as Entra ID, Intune and Defender for Endpoint. You will be a confident troubleshooter with strong customer service skills and a good understanding of MFA and endpoint security. The role Provide 1st line helpdesk, desktop and remote IT support. Log, investigate, resolve or escalate support requests. Support Microsoft 365, including Outlook, Teams and SharePoint. Complete routine administration within Entra ID, including user accounts, access, groups and password resets. Support Intune device enrolment, application deployment and mobile-device updates. Assist with Defender for Endpoint, MFA and endpoint-security support. Configure and support laptops, mobile devices, printers, peripherals and meeting-room technology. Troubleshoot hardware, software, network and connectivity issues. Complete laptop builds and rebuilds using Microsoft Autopilot. Maintain IT asset records, technical documentation and user guides. Support new-starter inductions and wider IT projects. Escalate complex infrastructure, server and security issues to senior IT colleagues. About you At least two years experience in an IT support, service desk or desktop support role. Strong practical Microsoft 365 support experience. Experience with Entra ID and Intune, ideally including exposure to Defender for Endpoint. Good Microsoft Windows, hardware and basic networking knowledge. Understanding of IT security best practices, including MFA and endpoint security. Excellent troubleshooting, customer service and communication skills. Relevant Microsoft, CompTIA, Cisco or ITIL qualification, or willingness to undertake further training. Organised, approachable and able to manage competing support priorities. Able to work permanently from the Wrexham head office. Experience working within an ITIL environment, maintaining technical documentation or supporting technologies such as Mimecast, Cisco Meraki, Microsoft Sentinel or Purview would be advantageous. If this sounds like the opportunity that you have been looking for then please apply, attaching your CV. This role may suit an IT Support Technician, Service Desk Analyst, Helpdesk Technician, Desktop Support Technician or 1st/2nd Line Support Technician. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications, and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Group HR Director - Global Manufacturing Salary: £135 - 153k + 25% Bonus + Executive Benefits Location: Hybrid / South London with International Travel We are recruiting a Group HR Director on behalf of a highly successful international manufacturing and industrial business operating across the UK, Europe, USA and Asia. This is a senior, hands-on Group HR leadership role with responsibility for developing and embedding the people infrastructure required to support continued international growth, organisational development and operational transformation across a complex global organisation. Reporting directly to the Group CEO, the role will play a key part in strengthening organisational capability, improving consistency and execution across international operations, and supporting the business through a significant period of growth and change. This role will particularly suit commercially grounded HR leaders with experience operating within international manufacturing, engineering, industrial, chemicals, process manufacturing or similarly complex operational environments. The role: • Lead the development and implementation of scalable HR frameworks across international operations • Build and standardise global HR policies, processes and organisational structures • Design and implement job architecture, grading and reward frameworks • Lead organisation design and workforce planning activity across multiple regions • Develop scalable recruitment, talent and succession frameworks • Embed performance management processes that drive accountability and organisational effectiveness • Support senior stakeholders through organisational change, restructuring and transformation activity • Strengthen HR systems, people data capability and reporting infrastructure • Support and influence senior leadership teams across the UK, Europe, USA and Asia • Help build a high-performance culture aligned to business growth objectives Candidate requirements: • Proven experience operating in a senior HR leadership role within an international manufacturing, industrial or engineering environment • Strong experience supporting complex, multi-site and international operations • Demonstrated experience building scalable HR infrastructure and organisational frameworks • Strong organisational design, workforce planning, reward and performance management experience • Experience leading organisational change, restructuring and transformation programmes • Commercially minded with the ability to align people strategy to operational and business performance • Comfortable operating within matrix and internationally distributed organisations • Strong stakeholder management and executive-level influencing capability • Pragmatic, resilient and hands-on leadership style with the ability to operate at pace • Experience supporting operations across Asia would be highly advantageous If this sounds like the opportunity you have been looking for then please apply by attaching your CV. Smartsearch takes your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the hiring company and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

3 Line IT Support Engineer Salary: £45k + excellent benefits package Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required. We have an exciting opportunity for a 3rd Line IT Support Engineer to join a leading and growing Managed Service Provider and Systems Integrator. This role will support a diverse customer base in both the public and private sectors. We are keen to hear from 3rd Line IT Support Engineers with experience in a Managed Service Provider environment and ideally Modern Workplace / EUC engineering. The role offers excellent scope and future growth opportunities for the right candidate. 3 Line IT Support Engineer experience requirements: Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances The role: Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. If this sounds like the role that you are looking for, then please apply attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.

Technical Presales Consultant - Infrastructure & Cloud Basic c£40k (£70-80k realistic on target earning) + car allowance South Wales (Hybrid / Field-based - Wales) We have an excellent opportunity for a technically strong infrastructure or cloud professional looking to move into a more customer-facing, commercially focused role, or an existing technical presales / sales support professional seeking greater ownership and earning potential. Working as part of a growing regional team, you will design and deliver infrastructure and cloud solutions for a broad customer base across both public and private sector organisations across Wales. You will work closely with account managers and vendors to shape solutions, engage customers and play a key role in winning business, with the opportunity to take ownership of accounts and significantly increase your earnings. Key Responsibilities: Work alongside account managers to support the sales process through technical expertise and solution design Engage with customers to understand requirements, challenges and technical environments Design infrastructure and cloud-based solutions across areas such as virtualisation, networking and Microsoft technologies Support the creation of proposals, tenders (RFP/RFI/RFQ) and technical documentation Deliver presentations, workshops and technical discussions with customers Work closely with key vendors including Microsoft, Lenovo, Cisco and others Contribute to both new business opportunities and growth within existing accounts Maintain awareness of market trends including cloud, cyber security and modern infrastructure About You: Strong technical background in infrastructure, cloud or IT services (e.g. infrastructure engineer, cloud engineer, technical consultant) Experience or exposure to customer-facing work, technical design or presales support Knowledge of technologies such as Microsoft (M365 / Azure), virtualisation (VMware / Hyper-V), networking or data centre environments Strong communication skills with the ability to explain technical concepts clearly Commercial awareness or an interest in moving into a more commercially focused role Motivated to develop within a presales / solutions career path If you're looking to move into a more commercially focused role where you can utilise your technical expertise and work closely with customers, please apply.