Grace May

We're supporting a growing IT managed services business as they look to appoint an IT Account Executive to join their team. This role would suit someone who understands the MSP environment and is confident using IT terminology when speaking with clients and internal teams. This is not a cold sales role. It is about building relationships, understanding client needs, and ensuring a high standard of service throughout. The Role You will manage a portfolio of clients, acting as a trusted point of contact. Your focus will be on: Understanding client requirements Supporting solutions and proposals Keeping opportunities moving Ensuring a smooth journey from initial conversation through to delivery You will work closely with internal technical teams to ensure solutions are clearly defined, commercially sound, and well communicated. Key Responsibilities Build strong relationships with existing clients Understand business needs and translate these into IT solutions Prepare and support quotes and proposals Follow up on opportunities and maintain momentum Work closely with engineers and technical teams Ensure clear communication throughout the sales and delivery process Maintain accurate CRM records and client information About You You will already be working in a similar role within an IT managed services provider. You enjoy working with clients and take pride in delivering a high standard of service. You are someone who: Builds trust easily Communicates clearly and professionally Is comfortable using IT terminology in client conversations Is organised and detail focused Takes ownership and follows things through Experience Required Experience in an IT Account Executive, IT Account Manager, Sales Support, or similar role within an MSP Strong understanding of IT services such as cloud, Microsoft 365, cybersecurity, networking, or backup Experience supporting proposals, quotes, or client solutions Comfortable working with both technical teams and business stakeholders