Innovation Product Manager page is loaded Innovation Product Manager Ansøg remote type Distancearbejde med rejseaktivitet locations London Erlensee time type Full time posted on Slået op for 2 dage siden job requisition id R-9517 About the role DS Smith is seeking to transform how we deliver Innovation to our customers and in doing so, we are introducing new ways of working to the organisation, focusing on how we develop and scale innovative products and services to our customers. It's a very exciting time to join, as we have committed to investing in our future across our strategic growth enablers within Innovation (R&D), Sustainability and Digital & Data. We are looking for an experienced Innovation Product Manager. Be a game changer as we invent, reimagine and redefine packaging! This is a key role to play within our ambitious Innovation Transformation Agenda, driving growth through offering a portfolio of product innovations, including primary direct food contact packaging, which meet the needs of the market and trends, and our customers strategic challenges across Circularity, Cost efficiency, Sales Growth and Managing Risk. Your remit will include but not limited to: Facilitating cross-functional squads to bring innovations through the Innovation Stage Gate process from Prototype, through Product Development, and into Market Deployment Proactively sourcing and understanding insights to react to the needs of the Market, Customer, and Consumer, particularly within the primary direct food contact opportunity spaces Managing and owning assigned Product Portfolios within specific market segments and channels Working collaboratively across functions and regions, working hand-in-hand with commercialisation squads Acting as a guardian and single point of contact for assigned products and bringing clarity across the organisation on complex multi-regional projects Being a champion of the process in terms of adoption, implementation, and improvement, ensuring the squad are working in a consistent way and within the defined cadence. About You Degree Qualified, with professional experience in a product management role in a manufacturing environment operating across different countries Proven experience within the food industry, and food packaging development Experience managing cross functional teams to deliver ambitious projects Experience of working within a stage gate process and Agile ways of working Knowledge of commercial aspects; costing, MOVC, pricing, etc. Advanced MS Office skills Tenacious, pragmatic, task orientated, bringing clarity and alignment where there is ambiguity. Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Car allowance Pension scheme, life assurance and income protection Private medical insurance Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Location: UK or Germany - home based; or London (Paddington) - hybrid
Feb 19, 2025
Full time
Innovation Product Manager page is loaded Innovation Product Manager Ansøg remote type Distancearbejde med rejseaktivitet locations London Erlensee time type Full time posted on Slået op for 2 dage siden job requisition id R-9517 About the role DS Smith is seeking to transform how we deliver Innovation to our customers and in doing so, we are introducing new ways of working to the organisation, focusing on how we develop and scale innovative products and services to our customers. It's a very exciting time to join, as we have committed to investing in our future across our strategic growth enablers within Innovation (R&D), Sustainability and Digital & Data. We are looking for an experienced Innovation Product Manager. Be a game changer as we invent, reimagine and redefine packaging! This is a key role to play within our ambitious Innovation Transformation Agenda, driving growth through offering a portfolio of product innovations, including primary direct food contact packaging, which meet the needs of the market and trends, and our customers strategic challenges across Circularity, Cost efficiency, Sales Growth and Managing Risk. Your remit will include but not limited to: Facilitating cross-functional squads to bring innovations through the Innovation Stage Gate process from Prototype, through Product Development, and into Market Deployment Proactively sourcing and understanding insights to react to the needs of the Market, Customer, and Consumer, particularly within the primary direct food contact opportunity spaces Managing and owning assigned Product Portfolios within specific market segments and channels Working collaboratively across functions and regions, working hand-in-hand with commercialisation squads Acting as a guardian and single point of contact for assigned products and bringing clarity across the organisation on complex multi-regional projects Being a champion of the process in terms of adoption, implementation, and improvement, ensuring the squad are working in a consistent way and within the defined cadence. About You Degree Qualified, with professional experience in a product management role in a manufacturing environment operating across different countries Proven experience within the food industry, and food packaging development Experience managing cross functional teams to deliver ambitious projects Experience of working within a stage gate process and Agile ways of working Knowledge of commercial aspects; costing, MOVC, pricing, etc. Advanced MS Office skills Tenacious, pragmatic, task orientated, bringing clarity and alignment where there is ambiguity. Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Car allowance Pension scheme, life assurance and income protection Private medical insurance Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Location: UK or Germany - home based; or London (Paddington) - hybrid
About the role We are currently looking for a UK Group Tax Manager to join our Group Tax team based in London. The role will report directly to the Senior International Tax Manager and will work in a team dealing with corporation tax matters for a portfolio of DS Smith entities primarily in the UK. This role will provide the right candidate with an excellent opportunity to review and evolve the existing compliance and reporting processes and functions. Working closely with the other members of the tax department, you will play an essential role in the implementation of initiatives supporting the Group's global tax strategy. The role will involve engaging and working with a broad range of business stakeholders including: external authorities (regulatory, audit, tax), our advisors, regional finance teams (including US and EU), the Group Finance team, other corporate functions (Legal, HR, operations) and shared services. The candidate should have a proven track record of corporation tax compliance and reporting ideally in a large multinational organisation. Other responsibilities will include: Responsibility for the UK half yearly and full year group tax provisioning under IFRS including preparing/reviewing the tax provision calculations by overseas teams, management and reconciliation of the tax balances on the ledger, analysing the effective rate and reporting the position. Review of tax disclosures for IFRS Group statutory accounts and responsibility for dealing with external auditors related to these alongside other members of the team. Preparation of the tax provisions and disclosures for the UK entities and responsibility for dealing with the external auditors relating to these. Forecasting the effective tax rate for the group. Preparation of the corporation tax returns for the UK entities. Ownership of key tax deliverables in terms of process management, controls and proactive review of processes as considered necessary. This could include but not limited to: Payments on account, corporate interest restriction return, Country by Country Reporting compliance obligations, R&D claims, UK Claims and Elections, capital allowances, capital gains, withholding tax clearances for the UK entities and UK Certificates of Residence. Assist with corporate tax & reporting process improvement projects, including the use of automation tools, to streamline and standardise processes along with the Tax Technology Manager. Implementation of a new tax consolidation tool. Ad-hoc tax technical research in relation to UK tax issues arising from questions from the business. This may include liaising with our advisors for more complex matters. Provide UK tax advisory support on any transactions / projects relating to a portfolio of UK entities to ensure accuracy of disclosures in the tax computations. Lead impact assessments in respect of UK legislative developments where necessary, for example, Uncertain Tax Treatment (UTT). About you A recognised Accounting and/or Tax qualification Significant experience in Tax, Reporting, and Compliance, ideally in a large, multinational business UK Corporation Tax experience together with knowledge of tax reporting under UK GAAP and IFRS Excellent working knowledge of Alphatax and Microsoft Excel Highly analytical with strong communication skills and the ability to build relationships with internal and external stakeholders (auditors, HMRC, etc) Able to work well with your team and independently, and work to multiple deadlines Benefits Competitive salary Discretionary bonus 25 days' holiday plus bank holidays Car allowance Pension scheme, life assurance and income protection Private medical insurance Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: London - Paddington. We operate a hybrid model with 3 days in the office each week.
Dec 07, 2022
Full time
About the role We are currently looking for a UK Group Tax Manager to join our Group Tax team based in London. The role will report directly to the Senior International Tax Manager and will work in a team dealing with corporation tax matters for a portfolio of DS Smith entities primarily in the UK. This role will provide the right candidate with an excellent opportunity to review and evolve the existing compliance and reporting processes and functions. Working closely with the other members of the tax department, you will play an essential role in the implementation of initiatives supporting the Group's global tax strategy. The role will involve engaging and working with a broad range of business stakeholders including: external authorities (regulatory, audit, tax), our advisors, regional finance teams (including US and EU), the Group Finance team, other corporate functions (Legal, HR, operations) and shared services. The candidate should have a proven track record of corporation tax compliance and reporting ideally in a large multinational organisation. Other responsibilities will include: Responsibility for the UK half yearly and full year group tax provisioning under IFRS including preparing/reviewing the tax provision calculations by overseas teams, management and reconciliation of the tax balances on the ledger, analysing the effective rate and reporting the position. Review of tax disclosures for IFRS Group statutory accounts and responsibility for dealing with external auditors related to these alongside other members of the team. Preparation of the tax provisions and disclosures for the UK entities and responsibility for dealing with the external auditors relating to these. Forecasting the effective tax rate for the group. Preparation of the corporation tax returns for the UK entities. Ownership of key tax deliverables in terms of process management, controls and proactive review of processes as considered necessary. This could include but not limited to: Payments on account, corporate interest restriction return, Country by Country Reporting compliance obligations, R&D claims, UK Claims and Elections, capital allowances, capital gains, withholding tax clearances for the UK entities and UK Certificates of Residence. Assist with corporate tax & reporting process improvement projects, including the use of automation tools, to streamline and standardise processes along with the Tax Technology Manager. Implementation of a new tax consolidation tool. Ad-hoc tax technical research in relation to UK tax issues arising from questions from the business. This may include liaising with our advisors for more complex matters. Provide UK tax advisory support on any transactions / projects relating to a portfolio of UK entities to ensure accuracy of disclosures in the tax computations. Lead impact assessments in respect of UK legislative developments where necessary, for example, Uncertain Tax Treatment (UTT). About you A recognised Accounting and/or Tax qualification Significant experience in Tax, Reporting, and Compliance, ideally in a large, multinational business UK Corporation Tax experience together with knowledge of tax reporting under UK GAAP and IFRS Excellent working knowledge of Alphatax and Microsoft Excel Highly analytical with strong communication skills and the ability to build relationships with internal and external stakeholders (auditors, HMRC, etc) Able to work well with your team and independently, and work to multiple deadlines Benefits Competitive salary Discretionary bonus 25 days' holiday plus bank holidays Car allowance Pension scheme, life assurance and income protection Private medical insurance Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: London - Paddington. We operate a hybrid model with 3 days in the office each week.
About the role Here at DS Smith we are looking for an experienced Supply Chain Manager to join our Packaging Division site at Livingston. We are looking for a passionate and driven Supply Chain professional who is looking to challenge themselves in a growing sustainability focused organisation. The successful candidate will work closely with Sales, the Production Manager and General Manager of the Livingston site to ensure production needs are met in line with site/cluster sales activity. You will have experience of leading and motivating large teams, with the responsibility of leading site Customer Service, Logistic and Production Planning teams. You and your team will drive efficient and effective scheduling of machine capacity and distribution networks to ensure reliable sales and customer service levels are met. You will have a passion for continuous improvement, continually looking to set and drive efficiency targets within Customer Services, Planning and Transport. You will strive to optimise conversion and logistics costs as well as develop effective supplier relations for all raw materials. Working closely with the sales teams you will understand demand analysis and conduct in-depth forecasting which will be pivotal to the success of this role, as a result strong computer literacy and Excel skills will be needed. We are looking for a leader who can motivate, develop and inspire the Supply Chain function to continually exceed and deliver to our customer expectations. About you Minimum requirements: Experience in Supply Chain Management (preferably within an FMCG environment) Knowledge of Logistics, Manufacturing and Scheduling Excellent rapport and stakeholder management skills Strong computer literacy, particularly in excel Experience in managing teams Forecasting, demand analysis experience Benefits A competitive salary 25 days' holiday plus bank holidays? Discretionary bonus Pension and share scheme Life assurance and income protection Employee assistance programme Cycle to work scheme and corporate discounts
Dec 04, 2021
Full time
About the role Here at DS Smith we are looking for an experienced Supply Chain Manager to join our Packaging Division site at Livingston. We are looking for a passionate and driven Supply Chain professional who is looking to challenge themselves in a growing sustainability focused organisation. The successful candidate will work closely with Sales, the Production Manager and General Manager of the Livingston site to ensure production needs are met in line with site/cluster sales activity. You will have experience of leading and motivating large teams, with the responsibility of leading site Customer Service, Logistic and Production Planning teams. You and your team will drive efficient and effective scheduling of machine capacity and distribution networks to ensure reliable sales and customer service levels are met. You will have a passion for continuous improvement, continually looking to set and drive efficiency targets within Customer Services, Planning and Transport. You will strive to optimise conversion and logistics costs as well as develop effective supplier relations for all raw materials. Working closely with the sales teams you will understand demand analysis and conduct in-depth forecasting which will be pivotal to the success of this role, as a result strong computer literacy and Excel skills will be needed. We are looking for a leader who can motivate, develop and inspire the Supply Chain function to continually exceed and deliver to our customer expectations. About you Minimum requirements: Experience in Supply Chain Management (preferably within an FMCG environment) Knowledge of Logistics, Manufacturing and Scheduling Excellent rapport and stakeholder management skills Strong computer literacy, particularly in excel Experience in managing teams Forecasting, demand analysis experience Benefits A competitive salary 25 days' holiday plus bank holidays? Discretionary bonus Pension and share scheme Life assurance and income protection Employee assistance programme Cycle to work scheme and corporate discounts
About the role Here at DS Smith we are looking for an experienced Supply Chain Manager to join our Packaging Division site at Burscough. We are looking for a passionate and driven Supply Chain professional who is looking to challenge themselves in a growing sustainability focused organisation. The successful candidate will work closely with Sales, the Production Manager and General Manager of the Burscough site to ensure production needs are met in line with site/cluster sales activity. You will have experience of leading and motivating large teams, with the responsibility of leading site Customer Service, Logistic and Production Planning teams. You and your team will drive efficient and effective scheduling of machine capacity and distribution networks to ensure reliable sales and customer service levels are met. You will have a passion for continuous improvement, continually looking to set and drive efficiency targets within Customer Services, Planning and Transport. You will strive to optimise conversion and logistics costs as well as develop effective supplier relations for all raw materials. Working closely with the sales teams you will understand demand analysis and conduct in-depth forecasting which will be pivotal to the success of this role, as a result strong computer literacy and Excel skills will be needed. We are looking for a leader who can motivate, develop and inspire the Supply Chain function to continually exceed and deliver to our customer expectations. About you Minimum requirements: Experience in Supply Chain Management (preferably within an FMCG environment) Knowledge of Logistics, Manufacturing and Scheduling Excellent rapport and stakeholder management skills Strong computer literacy, particularly in excel Experience in managing teams Forecasting, demand analysis experience Benefits A competitive salary 25 days' holiday plus bank holidays? Discretionary bonus Pension and share scheme Life assurance and income protection Employee assistance programme Cycle to work scheme and corporate discounts
Dec 04, 2021
Full time
About the role Here at DS Smith we are looking for an experienced Supply Chain Manager to join our Packaging Division site at Burscough. We are looking for a passionate and driven Supply Chain professional who is looking to challenge themselves in a growing sustainability focused organisation. The successful candidate will work closely with Sales, the Production Manager and General Manager of the Burscough site to ensure production needs are met in line with site/cluster sales activity. You will have experience of leading and motivating large teams, with the responsibility of leading site Customer Service, Logistic and Production Planning teams. You and your team will drive efficient and effective scheduling of machine capacity and distribution networks to ensure reliable sales and customer service levels are met. You will have a passion for continuous improvement, continually looking to set and drive efficiency targets within Customer Services, Planning and Transport. You will strive to optimise conversion and logistics costs as well as develop effective supplier relations for all raw materials. Working closely with the sales teams you will understand demand analysis and conduct in-depth forecasting which will be pivotal to the success of this role, as a result strong computer literacy and Excel skills will be needed. We are looking for a leader who can motivate, develop and inspire the Supply Chain function to continually exceed and deliver to our customer expectations. About you Minimum requirements: Experience in Supply Chain Management (preferably within an FMCG environment) Knowledge of Logistics, Manufacturing and Scheduling Excellent rapport and stakeholder management skills Strong computer literacy, particularly in excel Experience in managing teams Forecasting, demand analysis experience Benefits A competitive salary 25 days' holiday plus bank holidays? Discretionary bonus Pension and share scheme Life assurance and income protection Employee assistance programme Cycle to work scheme and corporate discounts
About the Role We're actively recruiting for a Shift Maintenance Engineer with a mechanical bias at our Clay Cross site near Chesterfield. The focus of this role is to deliver a world-class service in a fast-paced environment to delight our customers and grow our business. The Engineering function is key to the success and continued improvement of our site operations. Within this role you'll be responsible for all mechanical fault diagnosis and rectification during your shift, working closely with your electrically biased shift partner on a variety of corrugated board production and conversion machines. You will also ensure all ancillary equipment and site facilities are operational and meet production requirements, liaising with days preventative maintenance team when you identify areas for asset improvement. You will be a responsible person for daily checks on the sites steam plant, ensuring we always remain complaint (training provided). We're looking for a candidate who has a genuine interest in people with well-developed listening and communication skills with a proactive approach and strong prioritisation skills. This role operates on a three-shift rota of days, afters and nights. About You Minimum requirements: · Demonstrable background in a maintenance environment · Time served Mechanical apprenticeship · Ability to understand and interpret mechanical drawings and experience of assembling mechanical systems · Excellent fault finding and problem-solving skills · Ability to work under pressure with machine operatives to solve complex problems · Working knowledge of continuous improvement/operational training excellence such as 5S, Lean Manufacturing and Root Cause Solving techniques · Competent in the use of Microsoft Office, particularly Excel, with the ability to handle purchasing, stock control and supplier communications via a variety of business systems · Contribute and participate in daily shift meetings · Working knowledge of CMMS systems · Experience working on steam systems would be preferable but not essential as full training provided Preferred requirements: · SAP experience is highly desirable · Experience gained within a fast paced, multi-shift manufacturing environment Benefits · Competitive Salary · Pension Scheme · Group Life Assurance Scheme · 25 days holiday plus standard Bank Holidays · Income Protection · Employee Discounts Programme · Cycle to Work Scheme · EAP Programme
Dec 03, 2021
Full time
About the Role We're actively recruiting for a Shift Maintenance Engineer with a mechanical bias at our Clay Cross site near Chesterfield. The focus of this role is to deliver a world-class service in a fast-paced environment to delight our customers and grow our business. The Engineering function is key to the success and continued improvement of our site operations. Within this role you'll be responsible for all mechanical fault diagnosis and rectification during your shift, working closely with your electrically biased shift partner on a variety of corrugated board production and conversion machines. You will also ensure all ancillary equipment and site facilities are operational and meet production requirements, liaising with days preventative maintenance team when you identify areas for asset improvement. You will be a responsible person for daily checks on the sites steam plant, ensuring we always remain complaint (training provided). We're looking for a candidate who has a genuine interest in people with well-developed listening and communication skills with a proactive approach and strong prioritisation skills. This role operates on a three-shift rota of days, afters and nights. About You Minimum requirements: · Demonstrable background in a maintenance environment · Time served Mechanical apprenticeship · Ability to understand and interpret mechanical drawings and experience of assembling mechanical systems · Excellent fault finding and problem-solving skills · Ability to work under pressure with machine operatives to solve complex problems · Working knowledge of continuous improvement/operational training excellence such as 5S, Lean Manufacturing and Root Cause Solving techniques · Competent in the use of Microsoft Office, particularly Excel, with the ability to handle purchasing, stock control and supplier communications via a variety of business systems · Contribute and participate in daily shift meetings · Working knowledge of CMMS systems · Experience working on steam systems would be preferable but not essential as full training provided Preferred requirements: · SAP experience is highly desirable · Experience gained within a fast paced, multi-shift manufacturing environment Benefits · Competitive Salary · Pension Scheme · Group Life Assurance Scheme · 25 days holiday plus standard Bank Holidays · Income Protection · Employee Discounts Programme · Cycle to Work Scheme · EAP Programme
My client is a well known UK pension fund with offices based in London. Description As a Credit Analyst you will: Undertake fundamental credit analysis of new investment opportunities Monitor existing bond exposures Make investment recommendations on bonds and loans You will cover about 40 IG issuers across several sectors Profile The successful candidate for the position will have: 3+ years in a credit research role on either the sell or buyside including IB, commercial banks, asset managers or ratings agencies A generalist profile or ideally knowledge of utilities, real estate, TMT, consumer, industrials or financials An outstanding knowledge of Bloomberg Strong knowledge of ratings methodologies An understanding of bond pricing Job Offer What's on offer is a compensation package in line with the market and excellent career progression
Dec 02, 2021
Full time
My client is a well known UK pension fund with offices based in London. Description As a Credit Analyst you will: Undertake fundamental credit analysis of new investment opportunities Monitor existing bond exposures Make investment recommendations on bonds and loans You will cover about 40 IG issuers across several sectors Profile The successful candidate for the position will have: 3+ years in a credit research role on either the sell or buyside including IB, commercial banks, asset managers or ratings agencies A generalist profile or ideally knowledge of utilities, real estate, TMT, consumer, industrials or financials An outstanding knowledge of Bloomberg Strong knowledge of ratings methodologies An understanding of bond pricing Job Offer What's on offer is a compensation package in line with the market and excellent career progression
About the role Our DS Smith Recycling Head Office, based in Caerphilly, is seeking a Logistics Planner. To be a Logistics Planner at DS Smith it is very important that you can work with data and information, communicate effectively with colleagues and achieve results for the Business with a Customer focused approach. The role will require understanding of the customer journey process, industry knowledge in Logistics and Export recycling platforms, including letter of credit (training provided) and implementing best practice procedure. The DS Smith brand promise, allied with our internal set of values, will be used to support a world class quality orientated customer service ethos. The role will be on a rotational basis Monday-Friday between 7:30am-5:30pm. Please note this role requires the person to work 12 weekend shifts (Saturday 8:30-13:30, Sunday 10:00-13:30) and 2 Bank Holiday (8:30-13:30) per calendar year this is payed back through "Time off in leu" (TOIL). Key tasks for our Logistics Planner will include... · Taking telephone enquiries from haulage contractors and DS Smith Recycling sites · Arranging the collection of recycling, ensuring it reaches its end destination through Road and Sea Export/Import multimodal transportation · Monitoring the shared Inbox, and replying to any enquiries · Use the most up to date systems to generate Purchase Orders and raising tickets if necessary · Keeping abreast of relevant industry developments and modern call handling techniques · Being aware of and display internal DS Smith Values and external brand proposition and how these fits into the Business Services function · Working with the Logistics Team leaders and Managers to foster profitable customer interaction · Demonstrate an 'Own It' culture where customer issues are owned to a first call resolution culture · Meeting and exceeding agreed targets and goals that match the customer and business needs in line with agreed contractual SLA's and KPI's · Demonstrating a high-quality standard in all interactions through both CRM as well as verbal and written communication via a 'quality first' ethos · Accurate and Effective use of the CRM system for every customer contact, establishing a quality approach to data management. About you Mininum requirements · Good team player with a customer service/administration background · Target driven and is used to working to deadlines, SLA's and KPI's · Proven ability to prioritise and handle multiple tasks to achieve shared and personal objectives · Perseverance with difficult situations, even when things become difficult, repetitive or inconvenient · Show passion and enthusiasm in achieving business goals · Take personal responsibility in delivering excellent customer service Preferred requirements Logistical and Export experience Benefits A starting salary of £19,462.39 Pension, Life Assurance and Income Protection 25 days holiday plus bank holidays Retail and leisure discounts Employee Assistance Program Cycle to work scheme
Dec 01, 2021
Full time
About the role Our DS Smith Recycling Head Office, based in Caerphilly, is seeking a Logistics Planner. To be a Logistics Planner at DS Smith it is very important that you can work with data and information, communicate effectively with colleagues and achieve results for the Business with a Customer focused approach. The role will require understanding of the customer journey process, industry knowledge in Logistics and Export recycling platforms, including letter of credit (training provided) and implementing best practice procedure. The DS Smith brand promise, allied with our internal set of values, will be used to support a world class quality orientated customer service ethos. The role will be on a rotational basis Monday-Friday between 7:30am-5:30pm. Please note this role requires the person to work 12 weekend shifts (Saturday 8:30-13:30, Sunday 10:00-13:30) and 2 Bank Holiday (8:30-13:30) per calendar year this is payed back through "Time off in leu" (TOIL). Key tasks for our Logistics Planner will include... · Taking telephone enquiries from haulage contractors and DS Smith Recycling sites · Arranging the collection of recycling, ensuring it reaches its end destination through Road and Sea Export/Import multimodal transportation · Monitoring the shared Inbox, and replying to any enquiries · Use the most up to date systems to generate Purchase Orders and raising tickets if necessary · Keeping abreast of relevant industry developments and modern call handling techniques · Being aware of and display internal DS Smith Values and external brand proposition and how these fits into the Business Services function · Working with the Logistics Team leaders and Managers to foster profitable customer interaction · Demonstrate an 'Own It' culture where customer issues are owned to a first call resolution culture · Meeting and exceeding agreed targets and goals that match the customer and business needs in line with agreed contractual SLA's and KPI's · Demonstrating a high-quality standard in all interactions through both CRM as well as verbal and written communication via a 'quality first' ethos · Accurate and Effective use of the CRM system for every customer contact, establishing a quality approach to data management. About you Mininum requirements · Good team player with a customer service/administration background · Target driven and is used to working to deadlines, SLA's and KPI's · Proven ability to prioritise and handle multiple tasks to achieve shared and personal objectives · Perseverance with difficult situations, even when things become difficult, repetitive or inconvenient · Show passion and enthusiasm in achieving business goals · Take personal responsibility in delivering excellent customer service Preferred requirements Logistical and Export experience Benefits A starting salary of £19,462.39 Pension, Life Assurance and Income Protection 25 days holiday plus bank holidays Retail and leisure discounts Employee Assistance Program Cycle to work scheme
