Build Recruitment

Helpdesk Administrator Enfield (Hybrid Opportunity) Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-Perm About the Role We are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months. You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key Responsibilities Raise and allocate work orders from client calls and emails using internal systems Collaborate with Contract Managers/Supervisors to assign daily and emergency tasks Schedule appointments with sites and subcontractors Process operative timesheets, maintain spreadsheets, and ensure payroll accuracy File and manage job documentation, including photos and supporting paperwork Update WIP reports and internal trackers to minimise outstanding jobs Handle client queries and recalls professionally across multiple contracts Maintain lone-working records and conduct welfare calls to operatives Ensure compliance and document accuracy, including RAMS, job sheets, and materials used Upload documents to client systems for invoicing and contract compliance Support administrative duties as required by managers and senior leadership Keep client portals up-to-date with job progress and documentation Requirements Previous experience in a coordinator or administrative role, ideally in maintenance, construction, or facilities Excellent organisational skills with strong attention to detail Confident communicator, able to engage professionally with clients, operatives, and management Proficient in MS Office and able to quickly learn internal systems Comfortable working in a fast-paced, high-volume environment

Job Title: FM Helpdesk Administrator Location: Northfleet college-based (on site) Hours: 40 hours per week Pay Rate: £19.14 per hour (Umbrella PAYE) Contract: Ongoing / long-term assignment About the Role We are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities. You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved. Key Responsibilities Operate and manage the FM Helpdesk on a day-to-day basis. Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels. Monitor helpdesk performance and ensure works are delivered within agreed response times. Maintain accurate system records to support reporting and audits. Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery. Support performance monitoring against contractual Key Performance Indicators (KPIs). Escalate issues and risks where required to ensure service compliance. Essential Experience and Skills Extensive experience in FM helpdesk operations, covering both PPM and reactive maintenance . Proven experience using MRI Evolution . A very good understanding of PFI arrangements and associated contractual obligations. Strong working knowledge of Key Performance Indicators (KPIs) within a PFI or similar contract environment. Strong organisational skills and the ability to manage a high volume of requests. Excellent communication and customer service skills. High attention to detail and strong IT literacy. Desirable Previous experience working within a college or education environment. Experience supporting contract performance and compliance reporting.

A well-established property services contractor is looking to appoint a Quantity Surveyor to support refurbishment and compliance programmes across the Midlands. The role will be based from the Birmingham office, with travel across sites in the West and East Midlands. This position sits within a commercial team delivering refurbishment works within tenanted social housing, supported living, and care environments. Current programmes include passive fire protection works such as fire door installations, fire stopping, and compartmentation. Key Responsibilities Commercial management of social housing refurbishment projects, from mobilisation through to final account Preparing and submitting monthly applications for payment and valuation reports Monitoring project costs, identifying variations, and reporting on commercial performance Managing subcontractor procurement, tender analysis, and appointment Producing and maintaining CVR reports and supporting cost forecasting Working closely with contract managers and operational teams to ensure projects are delivered within budget and programme Supporting the commercial delivery of planned maintenance, void refurbishment, or passive fire protection programmes About You Experience working as a Quantity Surveyor within construction, refurbishment, or property maintenance Experience working on social housing refurbishment programmes, including planned works or voids Strong understanding of JCT contracts, schedules of rates, and CVR reporting Strong commercial awareness and attention to detail Confident communication skills when working with clients, subcontractors, and internal teams Full UK driving licence If this role is suitable to your experience, and you want to find out more - please submit your updated CV today.