SAMARITANS
Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year. We re looking for an experienced Training School Manager to lead our STS function. You ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice. As an experienced leader, you ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team. You ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You ll work to understand training and development needs, ensuing joined up learning design and delivery. If you re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you. Contract terms: £47,000 - £51,000 per annum, plus benefits Permanent Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Homebased contract In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required. What you'll do: Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision Set and uphold standards of training delivery and facilitation across the Samaritans Training School Manage a high-preforming training team Support, coach and develop trainers to address skills gaps and drive continuous improvement Schedule training courses balancing trainer availability and resource Monitor and quality assess service delivery of training courses, using performance data and insight Ensure training delivery is in line with best practice Build strong relationships with staff, volunteers and other stakeholders What you ll bring: Proven experience leading the operational delivery of learning or onboarding training programmes Experience of working and delivering virtual training Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form Ability to write clear and concise reports and presentations Ability to manage multiple systems Experience in building rotas and scheduling Experience in managing, leading and developing a high performing team Strong customer service and stakeholder management skills, with the ability to build strong working relationships A training or facilitation qualification (desirable) Experience working with or managing volunteers, or within the charity sector (desirable) Please see Job Description and Person Specification Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Applications close: Sunday 12th April 2026. At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year. We re looking for an experienced Training School Manager to lead our STS function. You ll oversee high-quality training delivery and facilitation, leading on quality assurance, continuous improvement and the ongoing development of training practice. As an experienced leader, you ll manage and develop our high-performing STS team, striving to ensure excellence in our training provision. You ll also be responsible for rota management and scheduling of training courses, balancing organisational priorities along with the performance and wellbeing of your team. You ll work closely with stakeholders across the organisation, including staff and volunteers, through building strong working relationships. You ll work to understand training and development needs, ensuing joined up learning design and delivery. If you re a strong leader with clear and positive communication skills, an aptitude for problem solving and experience in the operational delivery of training, this may be the role for you. Contract terms: £47,000 - £51,000 per annum, plus benefits Permanent Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Homebased contract In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required. What you'll do: Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision Set and uphold standards of training delivery and facilitation across the Samaritans Training School Manage a high-preforming training team Support, coach and develop trainers to address skills gaps and drive continuous improvement Schedule training courses balancing trainer availability and resource Monitor and quality assess service delivery of training courses, using performance data and insight Ensure training delivery is in line with best practice Build strong relationships with staff, volunteers and other stakeholders What you ll bring: Proven experience leading the operational delivery of learning or onboarding training programmes Experience of working and delivering virtual training Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form Ability to write clear and concise reports and presentations Ability to manage multiple systems Experience in building rotas and scheduling Experience in managing, leading and developing a high performing team Strong customer service and stakeholder management skills, with the ability to build strong working relationships A training or facilitation qualification (desirable) Experience working with or managing volunteers, or within the charity sector (desirable) Please see Job Description and Person Specification Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Applications close: Sunday 12th April 2026. At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
SAMARITANS
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work. This is a 12 month offering a rare opportunity to step into a leadership role where you ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us. We're looking for someone who can drive our ambitious plans to grow our legacy income. Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need. With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships. If you re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we d love you to join us. Contract terms: £55,000 - £60,000 per annum, plus benefits 12 month fixed term contract (maternity cover) Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Linked to our Ewell (Surrey) office In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month What you'll do: Lead the delivery of Samaritans legacy and in-memory giving strategy Deliver excellent supporter experience, maximising the attraction and retention of our supporters Grow and sustain Samaritans legacy income in line with our fundraising strategy Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention Build and manage strategic relationships with external agencies and suppliers Produce comprehensive campaign evaluations and make recommendations for continuous improvement Lead and develop a high-performing team through a culture of ambition and proactive performance management What you ll bring: A supporter led mindset and approach Demonstrable experience of delivering income growth from legacies and in-memory income streams Experience of understanding, using and reporting on data for marketing purposes Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation Excellent people management skills with experience of leading a high performing team Strong understanding of budgeting, forecasting and financial reporting Skilled in strategic thinking and planning, with a creative approach to solving complex problems Confidence in negotiating and influencing at senior levels of the organisation Strong understanding of fundraising legislation For full Job Description and Person Specification click here Why Samaritans? At Samaritans, you ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. Criminal record check (DBS): We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check. At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. Apply now If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey? Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome. Please provide an example of how you have built, led and motivated a high performing team. Applications close: 09:00am on Monday 30th March 1st stage Interviews: w/c 6th April 2026 (online) Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
