Talent Acquisition Partner - FTC page is loaded Talent Acquisition Partner - FTCremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted Todayjob requisition id: JR001312We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: As our global Sales function continues to grow, we're looking for a skilled Sales Recruiter to join us on a 12-month FTC to partner with senior leaders and support Access Group's expansion. You'll thrive in sourcing top technical talent worldwide, always keeping the candidate experience front and centre. Day-to-day, you will: Lead the full hiring process across our field sales function, covering individual contributors, revenue operations, pre-sales, and commercial roles. Partner with Internal stakeholders to drive the talent acquisition strategy and ensure global consistency. Collaborate with regional HR teams to assess internal talent, support career moves, contribute to strategy sessions, and advise on offers. Deliver creative recruitment strategies to meet business needs, leveraging job boards, LinkedIn, networking, referrals, AI-assisted searches, and other channels. Attend monthly leadership conferences to review talent strategy and implement improvement plans. Promote and strengthen our employer brand within the market, leveraging social media, targeted campaigns, and industry events to attract top talent. Your skills and experiences might also include: Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function Proactive and organised in approach, agile in execution with a real sense of urgency Proven direct sourcing capabilities, demonstrated by the top-quality talent you hired in your previous roles Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to deliver training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Oct 08, 2025
Full time
Talent Acquisition Partner - FTC page is loaded Talent Acquisition Partner - FTCremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted Todayjob requisition id: JR001312We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: As our global Sales function continues to grow, we're looking for a skilled Sales Recruiter to join us on a 12-month FTC to partner with senior leaders and support Access Group's expansion. You'll thrive in sourcing top technical talent worldwide, always keeping the candidate experience front and centre. Day-to-day, you will: Lead the full hiring process across our field sales function, covering individual contributors, revenue operations, pre-sales, and commercial roles. Partner with Internal stakeholders to drive the talent acquisition strategy and ensure global consistency. Collaborate with regional HR teams to assess internal talent, support career moves, contribute to strategy sessions, and advise on offers. Deliver creative recruitment strategies to meet business needs, leveraging job boards, LinkedIn, networking, referrals, AI-assisted searches, and other channels. Attend monthly leadership conferences to review talent strategy and implement improvement plans. Promote and strengthen our employer brand within the market, leveraging social media, targeted campaigns, and industry events to attract top talent. Your skills and experiences might also include: Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function Proactive and organised in approach, agile in execution with a real sense of urgency Proven direct sourcing capabilities, demonstrated by the top-quality talent you hired in your previous roles Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to deliver training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
L3 Systems Engineer Team Leader page is loaded L3 Systems Engineer Team Leaderremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 12 Days Agojob requisition id: JR001070We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You're excited by the idea of working for a fast-growing, innovative software business that's making a real impact on people's lives and the way businesses operate. You love solving complex technical problems that are critical to success, and you always keep the customer front and centre. You're a strong communicator with a knack for sharing your knowledge, leading others, and working as part of a high-performing team. You're passionate about technology and how it can make things better, more secure, and more efficient. Day-to-day, you will: • Lead and support a team of engineers responsible for keeping our platforms stable, secure and high-performing, while also handling HR tasks like training plans and scheduling. • Help resolve technical issues and service requests using our internal ticketing system, ensuring we meet or exceed agreed service levels. • Provide guidance on infrastructure for our Direct Debit products and support environments across AWS and multiple data centres. • Drive improvements to how we work, from security patching and disaster recovery to systems monitoring and service automation. Your skills and experiences might also include: • Experience working with cloud platforms like AWS, and tools such as Terraform for managing infrastructure. • A solid background in systems engineering across Windows, Linux, and databases like MySQL or AWS Aurora. • Knowledge of scripting (e.g. PowerShell or shell scripting) to automate tasks and streamline processes. • Familiarity with SSL certificate management, networking, and system monitoring tools like CloudWatch or Splunk.The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Oct 01, 2025
Full time
L3 Systems Engineer Team Leader page is loaded L3 Systems Engineer Team Leaderremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 12 Days Agojob requisition id: JR001070We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You're excited by the idea of working for a fast-growing, innovative software business that's making a real impact on people's lives and the way businesses operate. You love solving complex technical problems that are critical to success, and you always keep the customer front and centre. You're a strong communicator with a knack for sharing your knowledge, leading others, and working as part of a high-performing team. You're passionate about technology and how it can make things better, more secure, and more efficient. Day-to-day, you will: • Lead and support a team of engineers responsible for keeping our platforms stable, secure and high-performing, while also handling HR tasks like training plans and scheduling. • Help resolve technical issues and service requests using our internal ticketing system, ensuring we meet or exceed agreed service levels. • Provide guidance on infrastructure for our Direct Debit products and support environments across AWS and multiple data centres. • Drive improvements to how we work, from security patching and disaster recovery to systems monitoring and service automation. Your skills and experiences might also include: • Experience working with cloud platforms like AWS, and tools such as Terraform for managing infrastructure. • A solid background in systems engineering across Windows, Linux, and databases like MySQL or AWS Aurora. • Knowledge of scripting (e.g. PowerShell or shell scripting) to automate tasks and streamline processes. • Familiarity with SSL certificate management, networking, and system monitoring tools like CloudWatch or Splunk.The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Senior Linux Systems Engineer page is loaded Senior Linux Systems Engineerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 5 Days Agojob requisition id: JR001076We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About the role: We are seeking a L3 Senior Systems Engineer to play a key role in an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximise the efficiency of operations of our customers.The platforms that you will be working on support organisations across the UK, from enabling payments for major clean air initiatives such as the congestion charge and ultra-low emissions zones in London, enabling local authorities to support vulnerable citizens, and enabling payments for the BBC license fee. While doing this you will be delivering innovative changes that support Open Banking, payment wallets and alternative payment methods.These platforms private cloud, using the latest technologies to ensure that they deliver excellent service to our customers. Some of them are integrated into telephony solutions to deliver payment processing services. Day-to-day, you will: Design, deploy and maintain Linux-based servers, applications, and virtual environments, ensuring secure, high-availability platforms. Monitor and optimise system performance, troubleshoot critical incidents, and lead recovery efforts to minimise downtime. Automate routine tasks, maintain compliance with PCI-DSS, and implement robust monitoring/alerting solutions. Collaborate with internal teams and external partners on payment and telephony solutions, providing knowledge sharing and technical support. Skills & experience: Strong Linux server administration skills (RHEL) with experience in virtualisation (VMware), automation (Puppet, scripting), and monitoring tools. Background in secure, high-availability environments (preferably payments), with knowledge of PCI DSS and networking fundamentals. Experience with systems integration, telephony platforms, and technologies such as MySQL, Apache, Kafka, Elasticsearch, Redis, and Tomcat. Strong troubleshooting, communication, and collaboration skills, with a DevOps mindset and commitment to continuous learning.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Sep 30, 2025
Full time
Senior Linux Systems Engineer page is loaded Senior Linux Systems Engineerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 5 Days Agojob requisition id: JR001076We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About the role: We are seeking a L3 Senior Systems Engineer to play a key role in an engineering team that is responsible for the operation of critical platforms supporting thousands of customers and millions of citizens. You will be at the heart of the team that designs, builds and operates modern, secure, high availability and high-performance payments processing platforms and other key solutions that maximise the efficiency of operations of our customers.The platforms that you will be working on support organisations across the UK, from enabling payments for major clean air initiatives such as the congestion charge and ultra-low emissions zones in London, enabling local authorities to support vulnerable citizens, and enabling payments for the BBC license fee. While doing this you will be delivering innovative changes that support Open Banking, payment wallets and alternative payment methods.These platforms private cloud, using the latest technologies to ensure that they deliver excellent service to our customers. Some of them are integrated into telephony solutions to deliver payment processing services. Day-to-day, you will: Design, deploy and maintain Linux-based servers, applications, and virtual environments, ensuring secure, high-availability platforms. Monitor and optimise system performance, troubleshoot critical incidents, and lead recovery efforts to minimise downtime. Automate routine tasks, maintain compliance with PCI-DSS, and implement robust monitoring/alerting solutions. Collaborate with internal teams and external partners on payment and telephony solutions, providing knowledge sharing and technical support. Skills & experience: Strong Linux server administration skills (RHEL) with experience in virtualisation (VMware), automation (Puppet, scripting), and monitoring tools. Background in secure, high-availability environments (preferably payments), with knowledge of PCI DSS and networking fundamentals. Experience with systems integration, telephony platforms, and technologies such as MySQL, Apache, Kafka, Elasticsearch, Redis, and Tomcat. Strong troubleshooting, communication, and collaboration skills, with a DevOps mindset and commitment to continuous learning.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Talent Acquisition Partner page is loaded Talent Acquisition Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted 9 Days Agotime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR001307We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you: Due to significant growth within our global Sales function, we are on the look out for a strong Sales Recruiter to support senior leaders as the Access Group drives global expansion. You will excel in finding the best technical talent globally, with candidate experience at the heart of what you do. Day-to-day, you will: • Manage the end-to-end hiring process across the Sales Hub • Partner with board level stakeholders to implement the talent acquisition strategy and align global consistency • Work closely with the regional HR teams to assess internal talent, to review and assist with future talent moves, to participate in brainstorming and strategy sessions and to advise on offers • Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods / channels as appropriate - job boards, LinkedIn, networking, referrals, AI assisted searches etc • Develop and promote our employer brand in the area • Attend monthly leadership conferences to assess the talent strategy and devise improvement plans Your skills and experiences might also include: • Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function • Pro-active and organised in approach, agile in execution with a real sense of urgency • Proven direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles • Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process • Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to delivery training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Sep 30, 2025
Full time
Talent Acquisition Partner page is loaded Talent Acquisition Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted 9 Days Agotime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR001307We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you: Due to significant growth within our global Sales function, we are on the look out for a strong Sales Recruiter to support senior leaders as the Access Group drives global expansion. You will excel in finding the best technical talent globally, with candidate experience at the heart of what you do. Day-to-day, you will: • Manage the end-to-end hiring process across the Sales Hub • Partner with board level stakeholders to implement the talent acquisition strategy and align global consistency • Work closely with the regional HR teams to assess internal talent, to review and assist with future talent moves, to participate in brainstorming and strategy sessions and to advise on offers • Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods / channels as appropriate - job boards, LinkedIn, networking, referrals, AI assisted searches etc • Develop and promote our employer brand in the area • Attend monthly leadership conferences to assess the talent strategy and devise improvement plans Your skills and experiences might also include: • Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function • Pro-active and organised in approach, agile in execution with a real sense of urgency • Proven direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles • Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process • Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to delivery training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you The Hospitality division is home to a scalable cloud-based business management suite featuring 20+ integrated software solutions designed specifically for pubs, bars, nightclubs, restaurants, foot-to-go and hotels.We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions: ResDiary, Collins, Design My Night, Tonic and Soda which are key elements of the Front Of House Hospitality Division. You will be responsible for defining the product vision, strategy, and roadmap, as well as leading a matrixed cross functional team (product, engineering, sales, account management, marketing, and customer success teams) to ensure the success of our products in the Hospitality market. Day-to-day, you will: Leadership: Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while fostering innovation and collaboration. Commercial Strategy: Drive market research, competitor analysis, and business case development to identify product opportunities. Manage budgeting, objective setting, and P&L responsibilities to achieve growth metrics. Business Objectives: Align objectives (OKRs) across teams to drive growth and profitability metrics, such as SaaS: ARR, GRR, NRR, and NPS and Variable metrics: Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes, Take Rate etc. Go-To-Market (GTM) Strategy: Develop and execute GTM plans, ensuring product value is communicated, and speed to value, adoption, retention, and revenue opportunities (X-Sell & Upsell) are maximized. Product Lifecycle Management: Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings. Metrics and Analysis: Track product metrics, monitor feedback and usage, and ensure data-driven decisions for product roadmap and backlog prioritization. Your skills and experiences might also include: Strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies. Tenured Director level, or above, product management experience in the SaaS industry. Display exceptional leadership and influencing skills. Relentless drive & energy; can get the best out of people and leads from the front. Ability to drive accountability and influence across all levels of influence, from divisional management teams to board level. Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables. Experience in using data and analytics tools to measure and optimize product performance and user/customer behaviour.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Sep 30, 2025
Full time
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you The Hospitality division is home to a scalable cloud-based business management suite featuring 20+ integrated software solutions designed specifically for pubs, bars, nightclubs, restaurants, foot-to-go and hotels.We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions: ResDiary, Collins, Design My Night, Tonic and Soda which are key elements of the Front Of House Hospitality Division. You will be responsible for defining the product vision, strategy, and roadmap, as well as leading a matrixed cross functional team (product, engineering, sales, account management, marketing, and customer success teams) to ensure the success of our products in the Hospitality market. Day-to-day, you will: Leadership: Lead a high-performing, cross-functional team to deliver customer-centric, competitive propositions while fostering innovation and collaboration. Commercial Strategy: Drive market research, competitor analysis, and business case development to identify product opportunities. Manage budgeting, objective setting, and P&L responsibilities to achieve growth metrics. Business Objectives: Align objectives (OKRs) across teams to drive growth and profitability metrics, such as SaaS: ARR, GRR, NRR, and NPS and Variable metrics: Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes, Take Rate etc. Go-To-Market (GTM) Strategy: Develop and execute GTM plans, ensuring product value is communicated, and speed to value, adoption, retention, and revenue opportunities (X-Sell & Upsell) are maximized. Product Lifecycle Management: Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings. Metrics and Analysis: Track product metrics, monitor feedback and usage, and ensure data-driven decisions for product roadmap and backlog prioritization. Your skills and experiences might also include: Strong knowledge of the Hospitality SaaS market, trends, best practices, and technologies. Tenured Director level, or above, product management experience in the SaaS industry. Display exceptional leadership and influencing skills. Relentless drive & energy; can get the best out of people and leads from the front. Ability to drive accountability and influence across all levels of influence, from divisional management teams to board level. Ability to think strategically and creatively, and to translate product vision into actionable plans and deliverables. Experience in using data and analytics tools to measure and optimize product performance and user/customer behaviour.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: In this role, you'll take ownership of a dedicated group of clients, guiding them through every step of their journey with us. You'll support them via email, phone, and Teams meetings, helping them get set up, answering any questions, and ensuring they are maximizing the value of our system. Described by our team as "rewarding" and "varied," this role allows you to truly make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs. Day to day you will: Be the go-to point of contact for your clients, building strong and lasting relationships. Resolve queries, provide expert guidance, and tackle challenges with efficiency and care. Lead new client onboarding, delivering engaging software training through video calls. Track client progress and keep organized notes, ensuring smooth communication every step of the way. Drive client retention and growth, assisting with renewals and identifying opportunities for upselling. Collaborate with technical and development teams to address complex issues and share valuable feedback. Keep clients informed and excited about new features and updates as they roll out. Your skills and experience will likely include; Experience in customer support, client success, or customer service roles. Ideally, experience in B2B service or sales is a plus. Strong communicator-friendly, professional, and highly organized. Comfortable navigating software and eager to learn new systems. Proactive problem solver with a helpful attitude and the ability to manage your own workload. Bonus if you've worked with SaaS products or have experience with IT/CRM systems.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Office Basedlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 8 Days Ago
Sep 30, 2025
Full time
Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: In this role, you'll take ownership of a dedicated group of clients, guiding them through every step of their journey with us. You'll support them via email, phone, and Teams meetings, helping them get set up, answering any questions, and ensuring they are maximizing the value of our system. Described by our team as "rewarding" and "varied," this role allows you to truly make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs. Day to day you will: Be the go-to point of contact for your clients, building strong and lasting relationships. Resolve queries, provide expert guidance, and tackle challenges with efficiency and care. Lead new client onboarding, delivering engaging software training through video calls. Track client progress and keep organized notes, ensuring smooth communication every step of the way. Drive client retention and growth, assisting with renewals and identifying opportunities for upselling. Collaborate with technical and development teams to address complex issues and share valuable feedback. Keep clients informed and excited about new features and updates as they roll out. Your skills and experience will likely include; Experience in customer support, client success, or customer service roles. Ideally, experience in B2B service or sales is a plus. Strong communicator-friendly, professional, and highly organized. Comfortable navigating software and eager to learn new systems. Proactive problem solver with a helpful attitude and the ability to manage your own workload. Bonus if you've worked with SaaS products or have experience with IT/CRM systems.The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Office Basedlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 8 Days Ago
Talent Acquisition Partner page is loaded Talent Acquisition Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted 9 Days Agotime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR001307We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you: Due to significant growth within our global Sales function, we are on the look out for a strong Sales Recruiter to support senior leaders as the Access Group drives global expansion. You will excel in finding the best technical talent globally, with candidate experience at the heart of what you do. Day-to-day, you will: • Manage the end-to-end hiring process across the Sales Hub • Partner with board level stakeholders to implement the talent acquisition strategy and align global consistency • Work closely with the regional HR teams to assess internal talent, to review and assist with future talent moves, to participate in brainstorming and strategy sessions and to advise on offers • Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods / channels as appropriate - job boards, LinkedIn, networking, referrals, AI assisted searches etc • Develop and promote our employer brand in the area • Attend monthly leadership conferences to assess the talent strategy and devise improvement plans Your skills and experiences might also include: • Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function • Pro-active and organised in approach, agile in execution with a real sense of urgency • Proven direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles • Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process • Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to delivery training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Sep 30, 2025
Full time
Talent Acquisition Partner page is loaded Talent Acquisition Partnerremote type: Hybridlocations: Loughborough (Headquarters): London - Bishopsgatetime type: Full timeposted on: Posted 9 Days Agotime left to apply: End Date: October 31, 2025 (30+ days left to apply)job requisition id: JR001307We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you.We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.About you: Due to significant growth within our global Sales function, we are on the look out for a strong Sales Recruiter to support senior leaders as the Access Group drives global expansion. You will excel in finding the best technical talent globally, with candidate experience at the heart of what you do. Day-to-day, you will: • Manage the end-to-end hiring process across the Sales Hub • Partner with board level stakeholders to implement the talent acquisition strategy and align global consistency • Work closely with the regional HR teams to assess internal talent, to review and assist with future talent moves, to participate in brainstorming and strategy sessions and to advise on offers • Implement creative recruitment strategies to meet hiring demands across the business - using various recruitment methods / channels as appropriate - job boards, LinkedIn, networking, referrals, AI assisted searches etc • Develop and promote our employer brand in the area • Attend monthly leadership conferences to assess the talent strategy and devise improvement plans Your skills and experiences might also include: • Tenured talent acquisition partner level experience - preferably coming from in-house talent acquisition, ideally with experience in recruiting within a Sales function • Pro-active and organised in approach, agile in execution with a real sense of urgency • Proven direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles • Excellent stakeholder management and relationship building skills at board level, with experience partnering hiring managers, interview panels and HR throughout the hiring process • Experience using a variety of interviewing techniques tailored to the level of the role, with the confidence to delivery training to managers and/or lead interviews where requiredThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
CSM (Customer Success Manager) page is loaded CSM (Customer Success Manager)remote type: Hybridlocations: Glasgowtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001310We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don't accept the basics in life and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders. Day to Day you will: You'll proactively support and respond to customer needs, ensuring every interaction adds value and drives satisfaction. You'll collaborate closely with internal teams to resolve issues and escalations, taking full ownership of the process to exceed expectations. You'll lead and deliver a dynamic programme of Success Events and Webinars, partnering with teams like Marketing, Product, and Professional Services to strengthen customer relationships. You'll stay on top of Support cases, Community feedback, and NPS data to identify trends and opportunities for improvement. You'll engage directly with a wide range of customers-including during challenging moments-so confidence, empathy, and strong communication are key to your success. Your skills and experiences might also include: You bring strong interpersonal skills, genuine customer empathy, and a drive to solve problems with creativity and persistence. You're confident influencing both internal and external stakeholders through negotiation, persuasion, and collaboration. You think analytically, thrive in data-driven environments, and naturally seek out ways to improve processes and outcomes. You're a fast learner with the ability to juggle multiple projects, adapt to new technologies quickly, and thrive in both independent and team settings.You're committed to continuous learning, open to feedback, and excited to grow your skills for the benefit of both your personal development and your team's successThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
Sep 30, 2025
Full time
CSM (Customer Success Manager) page is loaded CSM (Customer Success Manager)remote type: Hybridlocations: Glasgowtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001310We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: You are passionate about Customer Success and get a kick out of resolving a customer issue. You don't accept the basics in life and you are restless in your efforts to excel both at work and outside of work. You have experience of dealing with large numbers of customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders. Day to Day you will: You'll proactively support and respond to customer needs, ensuring every interaction adds value and drives satisfaction. You'll collaborate closely with internal teams to resolve issues and escalations, taking full ownership of the process to exceed expectations. You'll lead and deliver a dynamic programme of Success Events and Webinars, partnering with teams like Marketing, Product, and Professional Services to strengthen customer relationships. You'll stay on top of Support cases, Community feedback, and NPS data to identify trends and opportunities for improvement. You'll engage directly with a wide range of customers-including during challenging moments-so confidence, empathy, and strong communication are key to your success. Your skills and experiences might also include: You bring strong interpersonal skills, genuine customer empathy, and a drive to solve problems with creativity and persistence. You're confident influencing both internal and external stakeholders through negotiation, persuasion, and collaboration. You think analytically, thrive in data-driven environments, and naturally seek out ways to improve processes and outcomes. You're a fast learner with the ability to juggle multiple projects, adapt to new technologies quickly, and thrive in both independent and team settings.You're committed to continuous learning, open to feedback, and excited to grow your skills for the benefit of both your personal development and your team's successThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.
PROGRAMME MANGER - HEALTH & SOCIAL CAREJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:In this role you will be leading a team of Project Managers and Technical consultants delivering, as a Programme, major software, and infrastructure upgrades to our customer base. You will provide leadership and people management to team members. You will be responsible for programme planning, risk management, resource scheduling, budget management, stakeholder management and at times being the point of escalation for customer concerns relating to project delivery. Your role will key to supporting the business in expediting project delivery, establishing expertise and optimising project delivery for the upgrades. You will be an excellent communicator at all levels with the ability to negotiate and influence to achieve positive outcomes for the programme and the customers. You will have previous experience of successfully delivering IT projects into NHS customers.Day-to-day, you will:• Maintain the programme plan tracking progress and ensuring good and effective communications with all internal and external stakeholders.• Identify and ensure programme and project risks and issues are identified, documented and suitable mitigations are put in place.• Liaise and negotiate with the Head of Customer Success, Head of Release and Deployment, Development Engineering managers and other Project Team Leaders to support planning and resource management.• Provide guidance and support to your direct reports and wider programme delivery team.• Be the initial point of escalation for customer concerns with an understanding of when to further escalate to the appropriate colleague if necessary.• Ensure the programme and projects are implemented in accordance with our defined project delivery processes.• Proactively seek to optimise programme and project delivery wherever possible, with the aim of reducing implementation timescales whilst maintaining or improving the quality of delivery.Your skills and experiences might also include: • Previous Programme/Project Management delivery experience in a software delivery environment.• Experience of delivering projects into the NHS and care & support sector. • Possess strong Leadership qualities.• Strong focus on delivery - Motivated and able to adopt practical and pragmatic approach when required.• Good communication with internal and external stakeholders.• Great relationship building and collaborative skills.• Good project planning and forecasting skills.• Strong budget management and forecasting skills.• Excellent written and verbal communication skills.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Dec 13, 2022
Full time
PROGRAMME MANGER - HEALTH & SOCIAL CAREJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you:In this role you will be leading a team of Project Managers and Technical consultants delivering, as a Programme, major software, and infrastructure upgrades to our customer base. You will provide leadership and people management to team members. You will be responsible for programme planning, risk management, resource scheduling, budget management, stakeholder management and at times being the point of escalation for customer concerns relating to project delivery. Your role will key to supporting the business in expediting project delivery, establishing expertise and optimising project delivery for the upgrades. You will be an excellent communicator at all levels with the ability to negotiate and influence to achieve positive outcomes for the programme and the customers. You will have previous experience of successfully delivering IT projects into NHS customers.Day-to-day, you will:• Maintain the programme plan tracking progress and ensuring good and effective communications with all internal and external stakeholders.• Identify and ensure programme and project risks and issues are identified, documented and suitable mitigations are put in place.• Liaise and negotiate with the Head of Customer Success, Head of Release and Deployment, Development Engineering managers and other Project Team Leaders to support planning and resource management.• Provide guidance and support to your direct reports and wider programme delivery team.• Be the initial point of escalation for customer concerns with an understanding of when to further escalate to the appropriate colleague if necessary.• Ensure the programme and projects are implemented in accordance with our defined project delivery processes.• Proactively seek to optimise programme and project delivery wherever possible, with the aim of reducing implementation timescales whilst maintaining or improving the quality of delivery.Your skills and experiences might also include: • Previous Programme/Project Management delivery experience in a software delivery environment.• Experience of delivering projects into the NHS and care & support sector. • Possess strong Leadership qualities.• Strong focus on delivery - Motivated and able to adopt practical and pragmatic approach when required.• Good communication with internal and external stakeholders.• Great relationship building and collaborative skills.• Good project planning and forecasting skills.• Strong budget management and forecasting skills.• Excellent written and verbal communication skills.What does Access offer you?We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be whom we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun!What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 55,000 organisations rely on Access software to help their organisation thrive. About you: You love making a difference and you realise value by recruiting top talent for Access that will make our ambitions become a reality. You are proactive, keen to try new things and have a real passion to make things better, every day. You will report to the Recruitment Partner and work closely with your colleagues in recruitment, HR and hiring managers in the pursuit to recruit top talent into Access. Day-to-day, you will: • Manage recruitment for Product Development in some of our vertical markets like Health & Social Care, ERP & People. • Run recruitment assessments for a specific department as well as do some more experienced hiring. • Use all the direct recruitment tools available, from direct approaches to job boards, LinkedIn and social media to identify, engage candidates with specific skill sets through an efficient process. • Manage an efficient end-to-end recruitment process. From the initial attraction of candidates to the onboarding of newbies within the company. • Help develop the employer brand and look into new ways to improve the talent pool of candidates. • Build a talent pipeline, by keeping the potential pool of candidates warm and engaged using interactive communication. • Always act as an Access brand champion. As a well-rounded Recruitment Advisor, your Skills and Experiences likely include: • Outstanding direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles. • Good stakeholder management experience advising your hiring manager on the best way to hire quality candidates in a cost effective way. • Good recruitment experience, in-house or agency, gained ideally within technology sector. • Strong time and project management skills. • A passion for technology and desire to work with some great leaders within the industry. • Experienced in dealing with high-volume recruitment. • Achieving results that are in line with the KPI's measured in recruitment such as QoH (Quality of Hires), TTH (Time to Hire), CPH (Cost Per Hire). What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • The Access Group Big Break: our all-expenses paid holiday to Spain • Giving Back Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service)
Nov 30, 2021
Full time
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 55,000 organisations rely on Access software to help their organisation thrive. About you: You love making a difference and you realise value by recruiting top talent for Access that will make our ambitions become a reality. You are proactive, keen to try new things and have a real passion to make things better, every day. You will report to the Recruitment Partner and work closely with your colleagues in recruitment, HR and hiring managers in the pursuit to recruit top talent into Access. Day-to-day, you will: • Manage recruitment for Product Development in some of our vertical markets like Health & Social Care, ERP & People. • Run recruitment assessments for a specific department as well as do some more experienced hiring. • Use all the direct recruitment tools available, from direct approaches to job boards, LinkedIn and social media to identify, engage candidates with specific skill sets through an efficient process. • Manage an efficient end-to-end recruitment process. From the initial attraction of candidates to the onboarding of newbies within the company. • Help develop the employer brand and look into new ways to improve the talent pool of candidates. • Build a talent pipeline, by keeping the potential pool of candidates warm and engaged using interactive communication. • Always act as an Access brand champion. As a well-rounded Recruitment Advisor, your Skills and Experiences likely include: • Outstanding direct sourcing capabilities, demonstrated by the top quality talent you hired in your previous roles. • Good stakeholder management experience advising your hiring manager on the best way to hire quality candidates in a cost effective way. • Good recruitment experience, in-house or agency, gained ideally within technology sector. • Strong time and project management skills. • A passion for technology and desire to work with some great leaders within the industry. • Experienced in dealing with high-volume recruitment. • Achieving results that are in line with the KPI's measured in recruitment such as QoH (Quality of Hires), TTH (Time to Hire), CPH (Cost Per Hire). What does Access offer you? We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • The Access Group Big Break: our all-expenses paid holiday to Spain • Giving Back Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service)
