Curo
Bath, Somerset
£45,758 pro rata + Benefits Bath 9 Month FTC ( possible extension) Full Time Hybrid: office, home and community-based working What's the role? As a Project Surveyor you will take ownership of repair projects providing technical solutions for residents. You will provide a full range of surveying functions and support to maintain assets, ensuring that repair works are delivered within budget constraints and controls, and against quality standards. What will I have to do? Carry out pre work surveys, including damp and mould surveys to identify repairs and maintenance requirements Provide detailed reports and specifications of works to contractors and internal teams to remedy defects identified. Ensuring effective use of NHF SOR's to accurately accrue costs Provide effective project management until completion of work, ensuring the customer experience and quality standards are understood, maintained and developed. Work closely with the local authority planning departments, ensuring the design, specification and delivery of works is carried out in accordance with statutory requirements including listed building compliance. Work closely with leaseholders to ensure standards of repairs are met in a timely manner and that repair projects comply with legal procedures to recover costs appropriately. Ensure systems are fully updated using the ICT equipment provided to you within SLAs set. Ensure customer feedback is captured to inform and improve customer experience. Ensure standards are met on quality and effectiveness of all responsive maintenance. Take ownership for the robustness and integrity of repair data including financial projections and information. Agree, monitor and ensure delivery of all internal and external targets and performance indicators for my areas of responsibility. Ensure the delivery of projects maximises value for money by involving other works where practicable and involve other departments. Take responsibility for the risk and issues for the management of works, ensuring that they are managed in line with Curo's corporate approach and CDM Regulations 2015. Ensure the end product meets Curo's quality standards and product requirements. Ensure that all standing orders, financial regulations and policies and procedures are complied with. Ensure sound budgetary control systems are established and the financial performance of projects is effectively managed. Provide effective project forecasting, progress monitoring, cost and contract management for repair projects. Ensure health and safety related activities including compliance with statutory obligations are robustly managed. Contribute to stakeholder and relationship management and engagement (internal and external). Take personal responsibility for the health and safety of myself and others by working within Curo's Health and Safety policy and procedures at all times What do I need to be successful? Hold a minimum of HNC or HND Level 3 qualification in Construction or equivalent experience. Evidence ability to successfully diagnose building defects, set specification of works and project manage to completion Experience of the use of NHF SOR's for the preparation of work schedules Evidence experience of working with leaseholders, ensuring S20 compliancy, in order to deliver repair led projects to buildings and structures Evidence experience of working with listed and historic buildings, submitting applications for consent and adhering to guidelines Bring experience of project and contract operational management delivery in relation to small/medium projects within a property services related organisation or similar experience Have a detailed understanding of managing health and safety within properties and as part of construction works, including the management of CDM, asbestos, fire, water, gas and electrical safety Have knowledge and understanding of Housing Health and Safety Rating System (HHSRS) and how to apply this method Have strong knowledge and understanding of Awaabs Law and experience of undertaking Damp and Mould surveys. Demonstrate I am self-motivated and have excellent time management skills Bring excellent numeracy and analytical skills, with the ability to understand and interpret statistical and financial information, make informed judgements, appraise and manage risk and convey advice as appropriate Demonstrate I am an excellent communicator, able to establish strong relationships and communicate effectively with key stakeholders Bring excellent report writing skills and the ability to relay complex information to help support effective decision making Demonstrate commercial acumen, business awareness and strong negotiation skills Evidence I possess a valid driving license and access to transport.
£45,758 pro rata + Benefits Bath 9 Month FTC ( possible extension) Full Time Hybrid: office, home and community-based working What's the role? As a Project Surveyor you will take ownership of repair projects providing technical solutions for residents. You will provide a full range of surveying functions and support to maintain assets, ensuring that repair works are delivered within budget constraints and controls, and against quality standards. What will I have to do? Carry out pre work surveys, including damp and mould surveys to identify repairs and maintenance requirements Provide detailed reports and specifications of works to contractors and internal teams to remedy defects identified. Ensuring effective use of NHF SOR's to accurately accrue costs Provide effective project management until completion of work, ensuring the customer experience and quality standards are understood, maintained and developed. Work closely with the local authority planning departments, ensuring the design, specification and delivery of works is carried out in accordance with statutory requirements including listed building compliance. Work closely with leaseholders to ensure standards of repairs are met in a timely manner and that repair projects comply with legal procedures to recover costs appropriately. Ensure systems are fully updated using the ICT equipment provided to you within SLAs set. Ensure customer feedback is captured to inform and improve customer experience. Ensure standards are met on quality and effectiveness of all responsive maintenance. Take ownership for the robustness and integrity of repair data including financial projections and information. Agree, monitor and ensure delivery of all internal and external targets and performance indicators for my areas of responsibility. Ensure the delivery of projects maximises value for money by involving other works where practicable and involve other departments. Take responsibility for the risk and issues for the management of works, ensuring that they are managed in line with Curo's corporate approach and CDM Regulations 2015. Ensure the end product meets Curo's quality standards and product requirements. Ensure that all standing orders, financial regulations and policies and procedures are complied with. Ensure sound budgetary control systems are established and the financial performance of projects is effectively managed. Provide effective project forecasting, progress monitoring, cost and contract management for repair projects. Ensure health and safety related activities including compliance with statutory obligations are robustly managed. Contribute to stakeholder and relationship management and engagement (internal and external). Take personal responsibility for the health and safety of myself and others by working within Curo's Health and Safety policy and procedures at all times What do I need to be successful? Hold a minimum of HNC or HND Level 3 qualification in Construction or equivalent experience. Evidence ability to successfully diagnose building defects, set specification of works and project manage to completion Experience of the use of NHF SOR's for the preparation of work schedules Evidence experience of working with leaseholders, ensuring S20 compliancy, in order to deliver repair led projects to buildings and structures Evidence experience of working with listed and historic buildings, submitting applications for consent and adhering to guidelines Bring experience of project and contract operational management delivery in relation to small/medium projects within a property services related organisation or similar experience Have a detailed understanding of managing health and safety within properties and as part of construction works, including the management of CDM, asbestos, fire, water, gas and electrical safety Have knowledge and understanding of Housing Health and Safety Rating System (HHSRS) and how to apply this method Have strong knowledge and understanding of Awaabs Law and experience of undertaking Damp and Mould surveys. Demonstrate I am self-motivated and have excellent time management skills Bring excellent numeracy and analytical skills, with the ability to understand and interpret statistical and financial information, make informed judgements, appraise and manage risk and convey advice as appropriate Demonstrate I am an excellent communicator, able to establish strong relationships and communicate effectively with key stakeholders Bring excellent report writing skills and the ability to relay complex information to help support effective decision making Demonstrate commercial acumen, business awareness and strong negotiation skills Evidence I possess a valid driving license and access to transport.
Curo
Bath, Somerset
£38,625 per annum + Benefits Bath Permanent Full Time 40 hours per week Including evenings and weekends Onsite at hub with occasional travel Purpose of the Job The Hub Operations Manager leads the day-to-day running of our community café and events operation, making sure every customer enjoys a warm welcome and a high-quality experience. Working closely with the Hub General Manager, the role grows the Hub as a thriving, welcoming space that brings the community together, supports Trusted Customer Services and contributes to Curo's financial resilience. It's a hands-on leadership role for someone who takes ownership, brings ideas and helps shape what the Hub becomes. What will I do? Operations and Service Delivery • Manage the day-to-day café and events catering operation, keeping standards of product quality, customer experience and service consistency high at all times. • Take on duty management shifts and deputise for the Hub General Manager when they're away, leading the venue confidently and safely. • Maintain effective inventory and stock control, keeping waste to a minimum and stock at the right levels. • Keep equipment, facilities and the overall site looking their best, so the Hub is always somewhere people want to be. Customer Experience and Community • Deliver a consistently excellent experience for every customer, resolving feedback and issues professionally and quickly. • Build strong, lasting relationships with customers, suppliers and partners. • Keep an eye on market trends and customer preferences, using what you learn to keep the Hub's offer fresh and relevant. Commercial and Financial Performance • Develop and deliver business plans that grow sales, profitability and customer satisfaction. • Support strong financial performance through budgeting, reporting and cost control. • Manage labour costs, scheduling and rota planning with the Front of House team, Duty Managers and General Manager, keeping the operation efficient. Health, Safety and Compliance • Make sure the venue meets all health, safety and hygiene standards, maintaining a 5 star Food Standards Agency rating and strong general venue health and safety. • Put in place and uphold clear operational policies and procedures. People Leadership and Culture • Recruit, train and supervise Front of House and Back of House team members and a pool of casual staff, building a capable and motivated team. • Support your team's development through coaching, performance reviews and career progression planning. • Lead in a way that reflects Curo's values, creating a positive, inclusive culture where people enjoy their work and do their best. Essential - Experience and Qualifications • Experience leading operations in a café, hospitality, catering or events environment. • Hands-on kitchen experience, with the ability to provide chef and kitchen cover during holidays, absence or busy periods to maintain operations. • Experience supervising, motivating and developing teams in a fast-paced, customer facing setting. • Experience of duty management in a mixed-use or multi-purpose venue. • A good working knowledge of health, safety and food hygiene standards. • Experience handling people-related matters such as team meetings and performance reviews. • A solid grasp of KPIs, labour percentages and basic financial reporting, with the awareness to support forecasting and cost control. Essential - Skills and Attributes • Strong customer service skills, with a calm and confident approach to resolving issues. • Excellent communication, organisational and time management skills. • A hands-on, ownership-driven attitude - someone who brings ideas and takes the What you'll get in return Competitive salary and opportunities for pay progression 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Flexible benefits including options such as Health Cash Plan or gym membership Access to an Employee Assistance Programme and wellbeing support Full training and development with opportunities for career progression About CURO We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at
£38,625 per annum + Benefits Bath Permanent Full Time 40 hours per week Including evenings and weekends Onsite at hub with occasional travel Purpose of the Job The Hub Operations Manager leads the day-to-day running of our community café and events operation, making sure every customer enjoys a warm welcome and a high-quality experience. Working closely with the Hub General Manager, the role grows the Hub as a thriving, welcoming space that brings the community together, supports Trusted Customer Services and contributes to Curo's financial resilience. It's a hands-on leadership role for someone who takes ownership, brings ideas and helps shape what the Hub becomes. What will I do? Operations and Service Delivery • Manage the day-to-day café and events catering operation, keeping standards of product quality, customer experience and service consistency high at all times. • Take on duty management shifts and deputise for the Hub General Manager when they're away, leading the venue confidently and safely. • Maintain effective inventory and stock control, keeping waste to a minimum and stock at the right levels. • Keep equipment, facilities and the overall site looking their best, so the Hub is always somewhere people want to be. Customer Experience and Community • Deliver a consistently excellent experience for every customer, resolving feedback and issues professionally and quickly. • Build strong, lasting relationships with customers, suppliers and partners. • Keep an eye on market trends and customer preferences, using what you learn to keep the Hub's offer fresh and relevant. Commercial and Financial Performance • Develop and deliver business plans that grow sales, profitability and customer satisfaction. • Support strong financial performance through budgeting, reporting and cost control. • Manage labour costs, scheduling and rota planning with the Front of House team, Duty Managers and General Manager, keeping the operation efficient. Health, Safety and Compliance • Make sure the venue meets all health, safety and hygiene standards, maintaining a 5 star Food Standards Agency rating and strong general venue health and safety. • Put in place and uphold clear operational policies and procedures. People Leadership and Culture • Recruit, train and supervise Front of House and Back of House team members and a pool of casual staff, building a capable and motivated team. • Support your team's development through coaching, performance reviews and career progression planning. • Lead in a way that reflects Curo's values, creating a positive, inclusive culture where people enjoy their work and do their best. Essential - Experience and Qualifications • Experience leading operations in a café, hospitality, catering or events environment. • Hands-on kitchen experience, with the ability to provide chef and kitchen cover during holidays, absence or busy periods to maintain operations. • Experience supervising, motivating and developing teams in a fast-paced, customer facing setting. • Experience of duty management in a mixed-use or multi-purpose venue. • A good working knowledge of health, safety and food hygiene standards. • Experience handling people-related matters such as team meetings and performance reviews. • A solid grasp of KPIs, labour percentages and basic financial reporting, with the awareness to support forecasting and cost control. Essential - Skills and Attributes • Strong customer service skills, with a calm and confident approach to resolving issues. • Excellent communication, organisational and time management skills. • A hands-on, ownership-driven attitude - someone who brings ideas and takes the What you'll get in return Competitive salary and opportunities for pay progression 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Flexible benefits including options such as Health Cash Plan or gym membership Access to an Employee Assistance Programme and wellbeing support Full training and development with opportunities for career progression About CURO We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at
