Hiscox

Job Type: Permanent Build a brilliant future with Hiscox Head of Reinsurance Value Stream (Product Manager) Reporting to: Re & ILS CTOLocation: LondonType: Permanent Role Overview The Head of Reinsurance Value Stream (VS) is a key member of the RE&ILS Technology Leadership Team. A Product Manager , accountable and responsible for defining and driving the strategic vision and delivery of the end-to-end technology and non-tech solutions enabling, optimising and improving our core Reinsurance business processes and value chain.Reporting directly to the BU CTO, you will lead a team of dedicated Product Owners across key functional Reinsurance domains, including: Claims; Underwriting; Operations; and Pricing. Ensuring the continuous improvement of existing applications and services (RUN/CI) while also championing and delivering new, complex, and large change initiatives (GROW). This role requires close collaboration with the Head of Strategic Change to align the value stream backlogs with the overarching business strategy and portfolio priorities. It will also require close collaboration with engineering heads - to ensure, for technological changes, we have the right talented people in place to do the work. This role is accountable along with Product Owners and squads for the delivery of value to the business on a frequent basis.As a member of the RE&ILS Tech Leadership team - you will also be expected to have a growth mindset and contribute to the underpinning technology strategy that supports the business strategy - ensuring tech & data is a business enabler and delivers a competitive advantage. About Hiscox Re & ILS Hiscox Re & ILS is located in Bermuda and London and underwrites reinsurance risks from around the world on behalf of our own and other people's capital. The team of over 100 smart, enthusiastic individuals are committed to providing top quality service to brokers and clients across a broad range of reinsurance products. Our approach is simple; match the best underwriting risk against globally diversified capital. Our proactive, product-led underwriting approach is complemented by a commitment to world class service and purpose-built analytics and systems. We know our people are our biggest asset so finding and retaining the best talent is critical to achieving our vision. Key Responsibilities 1. Value Stream Strategy & Vision Vision Ownership: Own and articulate the long-term strategic vision and roadmap for the entire Reinsurance Value Stream, ensuring it directly supports the BU's commercial objectives and strategic goals. Prioritisation & ROI: Champion data-driven decision-making to prioritise features, projects, and epics across the value stream, ensuring the highest Return on Investment (ROI) and strategic fit. Market & Customer Focus: Maintain an expert-level understanding of the Reinsurance market, emerging technology trends, and user needs to proactively identify opportunities for competitive advantage and efficiency gains. 2. Product Leadership & Delivery Execution Team Leadership: Direct line manage, coach, and mentor the dedicated Product Owners for each functional area (Claims, Underwriting, Operations, and Pricing), fostering a high-performing product culture with the highest levels of Psychological Safety and Engagement. Backlog Integration and Management: Oversee the combined backlogs of all squads within the value stream, ensuring alignment, dependency management, and optimal sequencing of work for both RUN (continuous improvement) and GROW (strategic change) initiatives. Ensure you consider the sequencing implications when there are dependencies on other value streams, business subject matter experts, or Group Functions - making sure we prioritise valuable changes that have a high level of "do ability". Performance Measurement: Define, track, and report on key Product Performance Indicators (KPIs) and the achievement of OKRs at the value stream level, demonstrating measurable business value. Quality & Health: Work closely with the Head of Governance and Architecture to ensure all product development adheres to architectural standards, risk management requirements, and operational resilience protocols. Ensure existing services, applications and tools are properly managed - ensuring regulatory and operational resilience work is prioritised over new features. 3. Portfolio & Strategic Change Alignment Strategic Planning Liaison: Collaborate closely with the Head of Strategic Change to input into the BU's overall change portfolio. Support the Head of Strategic Change by preparing your papers for board and review meetings in a timely fashion and ensure you input required details into WAVE for your initiatives to the highest standards in a timely manner (i.e. Strategic Objective, Business Case, OKRs, Milestones, Key Risks, etc.). Initiative Ownership: Represent the value stream's interests in portfolio discussions, ensuring strategic change initiatives are adequately funded, correctly sequenced, and resourced across the relevant squads. Interdependency Management: Proactively identify and resolve dependencies and potential blockers between the value stream's squads and other value streams, business experts or Group functions. Holistic View: Contribute to the RE&ILS leadership team's holistic view of change by clearly communicating progress and upcoming work for the entire value stream portfolio. Work with the RE&ILS Leadership to get their sponsorship of larger initiatives and ask that they help with the overall prioritisation or selections of competing options. Stakeholder Management: Serve as the primary liaison between the business stakeholders (Underwriters, Claims Teams, Actuaries) and the delivery squads, managing expectations and ensuring clear, consistent communication of progress and value delivered. Run regular monthly steer cos with your key sponsors and senior stakeholders - keeping them well informed at a Value Stream level and seeking their guidance and input when matters don't go to plan or direction is unclear. Encourage your key stakeholders to attend sprint reviews and be fully engaged. Ensure your Product Owners run exceptional reviews that also encourage this attendance and engagement. Required Experience and Structure Reporting: Reports into the CTO, Reinsurance & ILS (part of the Technology Leadership Team). Direct Reports: Product Owners for Claims, Underwriting Operations, Workbench, and Pricing. Key Partners: RE&ILS Leadership Team, Senior Business Leaders, Head of Strategic Change, Head of Governance and Architecture, Head of Platform Engineering, Head of Data, Head of Engineering, and RE&ILS Tech Leadership Team Candidate Profile The ideal candidate will be a seasoned Product Management leader with extensive experience in the financial services or insurance technology sector, ideally within reinsurance or big ticket insurance. You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level. Proven experience managing multiple direct reports and complex portfolio dependencies is essential.Main experience required is: The successful candidate will be a seasoned Product Management leader with 4+ years' extensive experience in the financial services, ideally in the insurance sector They should have a good and broad understanding of the insurance value chain - from underwriting, operations, pricing and claims management You must possess strong leadership skills, a deep commercial acumen, and the ability to operate effectively at both a strategic vision level and a detailed execution level Strong leadership, strategic thinking, and the ability

Customer Claims Advisor page is loaded Customer Claims Advisorremote type: Hybridlocations: Colchester: Yorktime type: Full timeposted on: Posted Yesterdayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The role Making claims seamless for our customers is an important part of the claims service we provide. We are looking for candidates who are interested in helping us achieve this and play a crucial role in developing an automated, rules based, claims solution for non complex claims.This is a junior role is ideal for individuals with a strong customer service background, looking to start a career within claims even if they do not have prior claims experience.You'll be part of a team who deliver superb service to our Hiscox customers and brokers whilst maintaining and enhancing the Hiscox reputation for its award-winning claims handling service. You will be required to liaise with key stakeholders, internally and externally and feedback on what is working well with the pilot scheme as well as have input into shaping our claims proposition for the future.Working for the Hiscox claims team you'll enjoy working in a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job.The team and Team Leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.What you'll be doing: Testing rules-based claims automation systems to ensure they function correctly and efficiently. Providing consistent feedback to other stakeholders. Deliver world class customer service daily, applying the Hiscox claims philosophy. Take claim notifications via email handling customers claims in the most appropriate manner. Reviewing and confirming Hiscox's policy coverage position. Validate, negotiate and settle claims fairly and proactively with an emphasis on prompt resolution and ensuring the customer is kept always informed. Meet pre-defined SLAs/targets. Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management. Work unsupervised and show initiative in your claims handling approach; understand that each customer is different and be able to adapt your style accordingly. Promoting and delivering a continuous improvement culture within the UK Property Claims team to deliver a superior customer experience, assisting in the continuous improvement of our Claims service by identifying areas of opportunity and helping create innovative solutions. Candidate Profile Our must-haves: Team player, able to collaborate when volumes are high without compromising service. Customer centric; understands what exceptional customer service is and wants to deliver it. Calm and works well under pressure. Ability to evidence organisational and time management skills. Results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success. Hybrid working style with a minimum of 2 days a week in the office and additional days for training and team meetings as required. Proficient with technology and have a working knowledge of co-pilot and advantage. Our nice to haves: An interest in studying the CII qualifications. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.We anticipate the successful candidate for this role will be in the office up to 3 days per week in either our Colchester or York officeThis hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

A leading insurance company in Colchester is seeking a Customer Claims Advisor to enhance claims processes and provide superb service. This hybrid role involves testing automation systems, validating claims, and ensuring customer satisfaction. Ideal for individuals who are team-oriented, customer-centric, and can thrive in a fast-paced environment. Hybrid working encourages a balance between office presence and flexibility. Join us for a rewarding career in claims handling with opportunities for personal development.

An international specialist insurer in the UK is seeking a talented Talent Acquisition Partner to design and execute recruitment strategies for non-Executive roles. You will partner with senior leaders to drive hiring efforts and improve the candidate experience. The ideal candidate will have extensive experience in talent acquisition and a strong focus on diversity and inclusion. Enjoy flexible working options and be part of a unique culture that values creativity and innovation.

Senior Development Underwriter page is loaded Senior Development Underwriterlocations: UK, Maidenheadtime type: Full timeposted on: Posted Todayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The Team You will join an established and high performing team and bring your drive to contribute to our growth aspirations whilst driving your own relationships (internal & external) and pipeline. The Role Reporting to the Regional Manager, you will assist leading the profitable growth of the South Region Professions and Specialty Commercial business. In this role you will be responsible for driving the profitable growth within our strategic sectors. We are ideally looking for someone with experience writing Professional Indemnity insurance. You will be expected to trade and write all lines of business including MLP, Cyber, Property and Casualty to facilitate a package policy offering. What you'll be doing Being recognised as an experienced underwriter within your region by your brokers, owning a broker panel for development Underwriting larger, more complex commercial cases consistently and profitably Leading the setting and execution of the local underwriting strategy for your specialist area in conjunction with the Regional Manager and Regional Underwriting Manager Influencing the UK Product Heads on underwriting appetite and strategy Leading underwriting in your specialist area by taking referrals of more complex risks (possibly from outside the region) Leading underwriting and sales visits to larger clients and prospects Ensuring that the target retention rate for the region is achieved, handling some cases yourself Developing close, effective relationships with brokers to develop new opportunities to significantly contribute to the team new business targets Increasing submission & conversion numbers through large client prospecting Building product specific knowledge and sales skills amongst underwriters Understanding of the underwriting lifecycle including policy wordings, pricing & claims Understanding of pricing a risk and the factors that can affect pricing Good knowledge of the insurance market, industry, competitors, brokers and factors that can affect the market including soft/hard markets Our must-haves: Good experience performing at a senior underwriter level A strong track record trading with brokers to deliver growth A strong track record in making sound underwriting decisions, driving top and bottom-line growth A deep understanding of the professional indemnity line of business Strong communication, relationship management and interpersonal skills with demonstrable ability to effectively influence key stakeholders Demonstrates a hunger for winning business Able to make intelligent and innovative business decisions An appreciation and understanding of legal and regulatory guidelines. Ideally ACII qualified or exempt through relevant experience as defined by the FCA Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.Our hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. We're also flexible on location; however, the role will support brokers across the South and South West. The successful candidate will be expected to spend one day per week in a Hiscox office and attend monthly team meetings in Maidenhead or London. Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.