Hiscox

Hiscox London Market has an exciting future. The market is booming and rates are the best we have seen in years. In the Property Division, our team of over twenty-seven underwriters and analysts focus on Property & Alternative Risk lines written within London Market. Methods of placement range from direct and facultative, shared and layered open market placements, to binders and line slips, both digital and traditional. Expectations are high, but the team enjoys a well-established, lead market position and has an excellent track record of outperforming our peers - the challenge will be not just to maintain this, but to drive it forward in an ever-evolving marketplace. We are looking for a senior underwriter to join our Major Property team, historically a significant revenue and profit generator and one of the core short tail lines of business within Hiscox. The team is responsible for the direct and facultative book. The strategy for the Major Property portfolio is to build upon a profitable, enviable, core book of clients. Dependent on market conditions, we actively manage the size of this portfolio matching our exposures to the current market opportunity. Success will be measured by progressing from a supporting role into generating revenue, optimizing the portfolio, and developing new business both through relationships and product development. If you like a challenge and work to high standards, this could be the role for you. The Role What you'll be doing in the role: Underwrite, price and negotiate risks submitted via the box or e-trading systems. Lead, develop and maintain relations with brokers, producers and clients. Lead underwriting and sales initiatives to grow the portfolio profitably. Position yourself and Hiscox as the go-to market for Major Property in Lloyd's. Marketing and sales of the Hiscox brand and product offerings, pitching our risk appetite and value proposition. Contribute to the development of our underwriting appetite and help refine the portfolio strategy. Wordings and contract review. Market / Industry research. US & International travel to meet clients and brokers. Coaching and training of more junior colleagues. The Candidate We are looking for an individual who is highly analytical, driven and detail-oriented with a passion for execution. You will need to be articulate and exhibit a track record of good decision-making skills, working under pressure and to tight deadlines, with an ability to quickly understand problems and create and implement solutions. Underwriting experience is essential alongside strong broker and client relationships. Our must haves: A proven track record and strong reputation of underwriting in the Lloyd's market. Good mathematical and analytical skills; the team is heavily involved in catastrophe modelling and actuarial analysis, and the individual must be willing to embrace and develop this aspect of underwriting. Excellent sales skills and an insatiable appetite to grow the portfolio profitably. Decisive in nature, displaying good judgement in decisions and taking accountability. A great communicator who can work with people at all levels, and is just as comfortable with clients and leaders in the industry as they are with their own team. Existing Broker and client relationships. Degree educated or equivalent. Progress in ACII examinations or a commitment to complete them. About Hiscox As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor and Instagram Diversity and flexible working at Hiscox At Hiscox, we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Reporting to the London Market, Re and ILS CRO London based with Hybrid working The role Reporting to the Hiscox Syndicates Limited Chief Risk Officer, this role offers an exciting opportunity for a risk professional to join Hiscox's London Market and Re & ILS ('Big Ticket') Risk and Compliance team. Working as a Risk Officer, you will be responsible for embedding Hiscox Group's Risk Management Framework into the Hiscox Commercial businesses and supporting legal entity risk management for Hiscox's Lloyd's syndicate, Bermuda based Reinsurance entity and Guernsey based commercial insurer. Critical to success will be developing meaningful, collaborative business working relationships to influence, challenge and verify risk decision-making in order to proactively manage risk. The role offers the opportunity to become a risk management thought leader through close engagement with the wider Group Risk and Compliance function. The team The 'Big Ticket' Risk and Compliance team is responsible for delivering advice, insights and credible, effective challenge to Hiscox's Big Ticket businesses including London Market and the Reinsurance & ILS businesses. The team produces high profile reporting that is seen by Executives, Boards and Risk Committees. In some instances this reporting is also provided to regulators. What you'll be doing as Risk Officer: Develop a keen understanding of risks to Hiscox's Commercial businesses; staying abreast of risk issues and regulatory requirements, trends and implications. Bring quantitative expertise and an understanding of the commercial landscape to provide effective second line engagement and challenge. Support second line risk reviews providing quantitative and qualitative insights as part of providing effective business oversight and challenge. Collaborate with the Risk Actuarial team to carry out second line reviews of material changes in legal entities' risk profiles. Support the Own Risk and Solvency Assessment (ORSA) process and the preparation of the ORSA report for key entities within the Hiscox Group. Support the Risk & Control Self Assessments (RCSA) process and the ongoing enhancements to the control landscape. Foster a strong risk culture and hold first line owners to account for addressing key risk and control issues. Support the preparation of Board/Risk Committee packs and key deliverables to regulators. What we are looking for: Technical Experience Strong quantitative and analytical skills, experienced preferably in risk management or a related field (e.g. actuarial) within a General Insurance company. Familiarity with insurance regulatory regimes (e.g. Solvency II). Experience of General Insurance company operations including business model, profitability drivers, underwriting, business processes and risk management practices. Strong understanding of control environments and ability to assess and challenge risk and control assessments. Other Skills Ability to multi-task, prioritise work, meet deadlines and achieve goals. Critical thinking to be able to assimilate information, quickly diagnose an issue, consider options and approaches and implement robust and commercial solutions. Ability to navigate ambiguity, controversy or a lack of familiarity to drive forward solutions. A great communicator with the ability to combine persuasion and negotiation skills with leadership and influencing qualities to encourage stakeholders to positively respond to questions, inquiries and requests. Demonstrates a clear and continuous desire for self-improvement and asks questions of others to gain new knowledge. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Apply now for further information You can follow Hiscox on LinkedIn, Glassdoor and Instagram Work with amazing people and be part of a unique culture Why work here? If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. Get in touch If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.

Senior Development Underwriter page is loaded Senior Development Underwriter Apply locations UK, London time type Full time posted on Posted 2 Days Ago job requisition id R Job Type: Permanent Build a brilliant future with Hiscox Senior Development Underwriter - New business London About Hiscox UK Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The role Hiscox has an established reputation underwriting Professional Indemnity, Cyber and Property and Casualty lines and we have grown a substantial book of business to date. The market is growing exponentially and we want to make the most of the opportunity by adding a specialist Senior Development Underwriter with a focus on sales and broker account management. You will responsible for driving the profitable growth of the London business at a time when we have ambitious growth plans. You will join an established and high performing team underwriting larger and more complex UK business. What you'll be doing: For this role we are looking for someone who has a proven track record in broker relationships, ideally in the London retail market. We want to work with an energetic and driven person with a broad knowledge who also has the desire to share their knowledge to help support a team of underwriters. This role will offer a fantastic platform for someone looking for their next role to progress their career to a leadership role within the business. Being recognised as an experienced underwriter within London by your brokers Promoting Hiscox products in the London region, including training of local underwriters and brokers as required Coaching and mentoring less experienced underwriters helping them build sales and account management knowledge Underwriting larger, more complex new business cases consistently and profitably. Experience in Technology, Media or Emerging Sectors is desirable but not essential. Leading underwriting and sales visits to larger clients and prospects Providing leadership to ensure that the target retention rate for the region is achieved. Developing close, effective relationships with brokers to develop new opportunities to contribute to the team new business target Increasing submission & conversion numbers through large client prospecting Keeping abreast of the competitive landscape from market moves to new product launches Our must-haves An excellent understanding of UK retail business and underwriting larger more complex risks Excellent knowledge of the insurance market, industry, competitors, Brokers and factors that can affect the market including soft/hard markets Ideally ACII qualified or exempt through relevant experience as defined by the FCA Excellent relationship management and sales skills Leads underwriting and sales visits to larger clients and prospects Coaches and mentors less experienced underwriters in underwriting and sales skills Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. We've introduced new hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office up to 1-2 days per week. Our London office will be your hub where team & collaboration time will take place. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other. Work with amazing people and be part of a unique culture Similar Jobs (3) Senior Underwriter - Cargo locations UK, London time type Full time posted on Posted 15 Days Ago Senior Underwriter, Property Binders locations UK, London time type Full time posted on Posted 8 Days Ago Why work here? If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us. Get in touch If this is your first time visiting our career site and you wish to stay in touch please select the 'Introduce yourself' button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies please Search for Jobs using the link on the top right. About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.

We are proud to be a leader in specialist Insurance. Creating customers for life is our mantra: doing the right thing, no matter how hard and walking away knowing you have made a positive difference is what keeps us going. We are constantly growing and constantly changing and now need switched on individuals from a wide variety of backgrounds who love to help our customers. No insurance experience is necessary, our incredible trainers will give you all the knowledge you need to succeed. What you will be doing; You will be talking to customers over the phone, focusing on sales and answering a variety of enquiries from all walks of life. Building relationships and connections that inspire, engage and put a smile on both your and your customers' face. Working towards Targets and KPIs- The heart of our targets is ensuring the customer is looked after, given honest and correct information and their needs are met. So why choose Hiscox ? We offer a great environment with brilliant benefits. We understanding you are an individual and will learn what we need to do to ensure you get up on a Monday excited to be part of the team, not dreading the week ahead. 35 hours per week, shift work within the hours of Monday to Friday 8am to 7pm, Saturday 9am to 5pm. Are you the right person? Customers mean the world to you and going the extra mile is a given. You believe the great service is the benchmark and beating it and surpassing customer expectations is what gets you out of bed in the morning (that and free coffee and toast we provide). Retail or Hospitality experience is desirable (not essential, but an advantage). You will be: Driven - A desire to succeed, but with core values to guide you to the right outcome A Team Player - Contributing to the success of your peers Highly Productive - Getting things done with both quality and speed Resilient - take the knocks, accept responsibility for your actions and able to get back up stronger A nimble learner - receptive to feedback and always striving to improve The start date for this role will be 30th January 2023, full training provided. The benefits of working for us £21k salary at entry level 25 days holiday + bank holidays Gym membership allowance Hybrid working available once training has been completed + many more Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role

The Controls team is responsible for strengthening and (where necessary) implementing effective control frameworks that will minimize potential risks to customers. The team works closely with other areas within Governance & Controls, including Conduct, Customer Relations & Quality Assurance, as well as the wider business. This role will require you to design, develop and enhance end to end customer journeys in alignment with regulatory and compliance requirements. This will enable Hiscox to extend durable and repeatable frameworks across the business and evolve our services to manage risk to Hiscox via provision of durable control frameworks. Within this role you will: Take accountability for consistent embedding of the control framework across the HIC business, specifically to Develop the 1st Line Control Framework Strategy Support enhancement of the 1st Line Core Controls Catalogue, enhancing and refining to improve impact and insights Ensure operational 'incidents' are appropriately recorded in an accurate and timely manner; and Facilitate ongoing Risk and Control Self-Assessment activity with first line teams. Develop and lead the execution of testing regime to understand the: Adequacy of the first line control environment; Delivery of desired customer outcomes across all key journeys; and Ongoing compliance with financial services regulation. Foster strong relationships with the business to provide effective control management support (including reporting) to enable each Senior Manager Function to discharge their risk management responsibilities Implement and deliver Control and Validation reporting to all relevant stakeholders, ensuring a comprehensive set of reporting is provided to maintain the risk profile within risk appetite Ensure robust governance and decision making is in place across first line risk management activity to support Material Risk Takers and Senior Management Functions Lead the delivery of an ongoing programme of change to mature the control culture of HIC Execute all responsibilities in an increasingly efficient way seeking out opportunities for innovation, continuous improvement and digitisation Diversity, Inclusion and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. ?We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance.? We anticipate the successful candidate for this role will be in the office 3 days every 2 weeks accross York, Colchester and London. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

This is a job share working 21 hours a week over 3 days About the delegated authorities team As part of the UK Underwriting standards and governance team the delegated authorities team is responsible for setting, implementing and monitoring adherence to the overarching governance framework within regulatory and broader Group requirements. The team interact with a broad range of internal and external stakeholders, both in an oversight role but also in a support, advisory and training capacity, working closely with the Schemes & Partnerships team, where the majority of our Hiscox UK delegated authorities are represented. The delegated authorities regulatory and operational environment can be dynamic and complex. The standards set and overseen within the delegated authorities team are therefore broad and varied, including; coverholder due diligence, distribution adequacy, underwriting compliance, conduct management information, contract governance, audit and breach management. We have a strong customer focus and a key driver to our controls is to ensure the distribution chains we choose operate in our customers' best interest. The role The Delegated Authorities Assistant will support the Delegated Authorities Manager in delivering the control framework for delegated authority arrangements in the UK, in line with the overarching framework for the Group. This role will primarily focus on the planning, scoping, coordination and delivery of the delegated authorities audit process. The role involves regular interaction with internal and external stakeholders including third party panel auditors and brokers. The role will also include the creation and maintenance of MI in relation to our due diligence reviews of new and renewal delegated authorities, alongside taking ownership of the process for delegated authority complaints reporting whilst implementing improved reporting mechanisms, MI suites and developing an effective escalation framework. Key Responsibilities: support with the monitoring of our UK delegated authority arrangements, so that the risk they present are appropriately managed and minimised prepare MI for our delegated authority oversight group and distribution committee Apply a firm but helpful and commercial approach to our internal and external engagement with the governance of our delegated authorities Act as the main point of contact for all matters relating to our delegated authority audit and complaints reporting processes Coordinate the receipt of audit reports, and follow up audit recommendations, working directly with the regions, schemes team and brokers to provide best practice Assist with the specification and development of our new schemes and delegated authorities system ("Hisconnect") Our must haves: Ability to independently manage own workload High level of attention to detail and accuracy Confident and able to challenge people, in the right way, at various levels of seniority Ability to analyse and interpret data and present the findings clearly Ability to combine intellectual abilities with a keen interest in people as this role will require strong interpersonal and negotiating skills Good organisation and time management skills Proficiency in Microsoft Word, Excel and PowerPoint Excellent written and verbal communication skills Our nice to haves Previous experience in an insurance company, with knowledge and experience of schemes or authority arrangements is desirable 2 plus years commercial or insurance experience, ideally in a delegated authority, schemes, operational or underwriting environment. Experience/ background in an analyst type role. Diversity, Inclusion and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office 1 day each week.. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

About the team The role sits within the London Market MI team which is part of the broader Finance function. The MI team vision is to empower business decisions through meaningful insight. The MI Team is the centre of excellence for reporting across the Business Unit . The team supports numerous functions across London Market and the broader Hiscox Group. The successful candidate will be working predominantly across the four Hiscox London Market divisions: Property, Global Crisis Management, Casualty and Marine, Energy & Specialty. The successful candidate will also be working closely with multiple functions such as any operational or change functions to provide analytical support and insight. We are looking for someone to help drive forward the evolution of the team. The successful candidate will be integral in the evolution and implementation of the longer term vision for MI across London Market. The candidate will provide trusted, analytical insights on the London Market business, with outcomes deliverable to senior stakeholders. This will be integral towards helping the business unit hit the business plan, meaning we are looking for someone who can be seen as a trusted business partner. What you'll be doing in the role Responsible for delivering a centralised model for how MI is requested and consumed Design & build a suite of relevant, value add reports Ensuring MI is built to support LM strategic objectives Provide MI for the QBRs Work with senior stakeholders to ensure MI is answering the key questions to drive business performance Build great relationships with MI customers within the business Using own initiative to determine higher priority items for the team Shifting the team from reactive to proactive insights The Candidate Comfortable managing numerous stakeholders Comfortable continuously reprioritising and pushing back where appropriate Demonstrates good mathematical and analytical skills High attention to detail, hitting deadlines and following guidelines Able to articulate complex analysis to non-technical audience Seeks assistance & clarity when unclear Ability to develop rapport, adapt style and be flexible in order to build relationships Continuous self- improvement and learning Help fosters a strong team culture Our must haves 1-2 years industry experience Tableau, SQL, Alteryx Working towards obtaining ACII or equivalent About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Comfortable managing numerous stakeholders Comfortable continuously reprioritising and pushing back where appropriate Demonstrates good mathematical and analytical skills High attention to detail, hitting deadlines and following guidelines Able to articulate complex analysis to non-technical audience Seeks assistance & clarity when unclear Ability to develop rapport, adapt style and be flexible in order to build relationships Continuous self- improvement and learning Help fosters a strong team culture Our must haves Knowledge of insurance terminology, specifically London Market 1-2 years industry experience Tableau, SQL, Alteryx Comfortable managing numerous stakeholders Comfortable continuously reprioritising and pushing back where appropriate Demonstrates good mathematical and analytical skills High attention to detail, hitting deadlines and following guidelines Able to articulate complex analysis to non-technical audience Seeks assistance & clarity when unclear Ability to develop rapport, adapt style and be flexible in order to build relationships Continuous self- improvement and learning Help fosters a strong team culture Our must haves Knowledge of insurance terminology, specifically London Market 1-2 years industry experience Tableau, SQL, Alteryx Comfortable managing numerous stakeholders Comfortable continuously reprioritising and pushing back where appropriate Demonstrates good mathematical and analytical skills High attention to detail, hitting deadlines and following guidelines Able to articulate complex analysis to non-technical audience Seeks assistance & clarity when unclear Ability to develop rapport, adapt style and be flexible in order to build relationships Continuous self- improvement and learning Help fosters a strong team culture Our must haves Knowledge of insurance terminology, specifically London Market 1-2 years industry experience Tableau, SQL, Alteryx Comfortable managing numerous stakeholders Comfortable continuously reprioritising and pushing back where appropriate Demonstrates good mathematical and analytical skills High attention to detail, hitting deadlines and following guidelines Able to articulate complex analysis to non-technical audience Seeks assistance & clarity when unclear Ability to develop rapport, adapt style and be flexi

This is a job share working 21 hours a week over 3 days About the delegated authorities team As part of the UK Underwriting standards and governance team the delegated authorities team is responsible for setting, implementing and monitoring adherence to the overarching governance framework within regulatory and broader Group requirements. The team interact with a broad range of internal and external stakeholders, both in an oversight role but also in a support, advisory and training capacity, working closely with the Schemes & Partnerships team, where the majority of our Hiscox UK delegated authorities are represented. The delegated authorities regulatory and operational environment can be dynamic and complex. The standards set and overseen within the delegated authorities team are therefore broad and varied, including; coverholder due diligence, distribution adequacy, underwriting compliance, conduct management information, contract governance, audit and breach management. We have a strong customer focus and a key driver to our controls is to ensure the distribution chains we choose operate in our customers' best interest. The role The Delegated Authorities Assistant will support the Delegated Authorities Manager in delivering the control framework for delegated authority arrangements in the UK, in line with the overarching framework for the Group. This role will primarily focus on the planning, scoping, coordination and delivery of the delegated authorities audit process. The role involves regular interaction with internal and external stakeholders including third party panel auditors and brokers. The role will also include the creation and maintenance of MI in relation to our due diligence reviews of new and renewal delegated authorities, alongside taking ownership of the process for delegated authority complaints reporting whilst implementing improved reporting mechanisms, MI suites and developing an effective escalation framework. Key Responsibilities: support with the monitoring of our UK delegated authority arrangements, so that the risk they present are appropriately managed and minimised prepare MI for our delegated authority oversight group and distribution committee Apply a firm but helpful and commercial approach to our internal and external engagement with the governance of our delegated authorities Act as the main point of contact for all matters relating to our delegated authority audit and complaints reporting processes Coordinate the receipt of audit reports, and follow up audit recommendations, working directly with the regions, schemes team and brokers to provide best practice Assist with the specification and development of our new schemes and delegated authorities system ("Hisconnect") Our must haves: Ability to independently manage own workload High level of attention to detail and accuracy Confident and able to challenge people, in the right way, at various levels of seniority Ability to analyse and interpret data and present the findings clearly Ability to combine intellectual abilities with a keen interest in people as this role will require strong interpersonal and negotiating skills Good organisation and time management skills Proficiency in Microsoft Word, Excel and PowerPoint Excellent written and verbal communication skills Our nice to haves Previous experience in an insurance company, with knowledge and experience of schemes or authority arrangements is desirable 2 plus years commercial or insurance experience, ideally in a delegated authority, schemes, operational or underwriting environment. Experience/ background in an analyst type role. Diversity, Inclusion and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office 1 day each week.. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

We are proud to be a leader in specialist Insurance. Creating customers for life is our mantra: doing the right thing, no matter how hard and walking away knowing you have made a positive difference is what keeps us going. We are constantly growing and constantly changing and now need switched on individuals from a wide variety of backgrounds who love to help our customers. No insurance experience is necessary, our incredible trainers will give you all the knowledge you need to succeed. What you will be doing; You will be talking to customers over the phone, focusing on sales and answering a variety of enquiries from all walks of life. Building relationships and connections that inspire, engage and put a smile on both your and your customers' face. Working towards Targets and KPIs- The heart of our targets is ensuring the customer is looked after, given honest and correct information and their needs are met. So why choose Hiscox ? We offer a great environment with brilliant benefits. We understanding you are an individual and will learn what we need to do to ensure you get up on a Monday excited to be part of the team, not dreading the week ahead. 35 hours per week, shift work within the hours of Monday to Friday 8am to 7pm, Saturday 9am to 5pm. Are you the right person? Customers mean the world to you and going the extra mile is a given. You believe the great service is the benchmark and beating it and surpassing customer expectations is what gets you out of bed in the morning (that and free coffee and toast we provide). Retail or Hospitality experience is desirable (not essential, but an advantage). You will be: Driven - A desire to succeed, but with core values to guide you to the right outcome A Team Player - Contributing to the success of your peers Highly Productive - Getting things done with both quality and speed Resilient - take the knocks, accept responsibility for your actions and able to get back up stronger A nimble learner - receptive to feedback and always striving to improve The start date for this role will be January 10th 2022. Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role

About Hiscox UK and Ireland Hiscox UK & Ireland is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs. The role Reporting into the QA Team Leader and ultimately the Head of Conduct, the Quality Assurance team is part of the first line of defence to make sure we do the right thing for our customers, in an appropriately governed, controlled and documented manner. As QA Analyst your role is to monitor the communications with our Direct customers, to ensure that our high standards are consistently applied and ensure that any training or development needs are identified and feedback to the business. The role will suit self-motivated individuals who are committed to ensuring we achieve our existing high standards of excellent customer service. What you'll be doing: Carry out monitoring of call/correspondence against our regulatory / quality framework Assist the QA team leader in providing constructive feedback to Centre Managers / Team Managers on issues, themes and trends Provide root cause analysis to drive improvements, reduce risk and complaints and drive consistency across the operation Help shape best practice guidelines and training for the Customer Experience Centre teams Ensure all activity is clearly and concisely documented and recorded in the correct systems Support the production and quality of MI Escalate serious breaches immediately and ensure ownership and corrective action is in place Plan and prioritise daily, weekly, monthly workload to ensure the QA quota targets are achieved Our must-haves: Passionate about exceptional customer service A solid understanding of our products and processes A diligent and conscientious approach to tasks and priorities A sound understanding of regulatory expectations and operational risk Exceptional written and verbal communication Strong organisation and time management skills Resilient Our nice to haves: Previous experience of call monitoring Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have learned over recent times that working life doesn't always have to in the office, and so, we will be introducing a hybrid way of working to encourage a healthy work life balance. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other. The expectation for this role is the successful candidate will be in the office 2 days per week. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. #LI-LP1

Job Description Position: Specialist Cyber Underwriter Location: United Kingdom The role Hiscox has been writing cyber insurance since 1999 and over that time we have grown a substantial book of business to date - at a rate of 70% a year - and become recognised as market leaders in this space. The cyber market is predicted to continue to grow exponentially over the coming years, as is the threat posed to businesses, and we want to ensure that we continue outperform the competition and grow profitably. Working within our specialist cyber team, you will responsible for executing our cyber strategy; robustly underwriting our larger and more complex cases, and ensuring the long term sustainability of the portfolio. You will join an established and high performing team who operate within a fast paced environment. You will need lots of energy to contribute to our winning team whilst driving your own relationships (internal & external) and pipeline. You will be tasked with case and portfolio underwriting, educating and assisting our regional teams, and dealing with some of our largest, most complex, cyber clients and their brokers. It is therefore essential that you are technically astute, have strong relationship management skills and are driven by an exceptional service ethic. What you'll be doing: For this role we are looking for someone who has their finger on the pulse of the cyber market. We want to work with an energetic and driven person with a genuine interest in cyber risks. Key responsibilities: Portfolio management: Assist the Cyber Underwriting Manager in developing underwriting strategy through monitoring the cyber risk environment and our claims experience Product & wording development, keeping abreast of new risks and exposures within the sector to ensure Hiscox's market leading position is maintained Underwriting: Profitable case underwriting of new, mid-term and existing business Effectively negotiate with both internal and external parties Broker and client visits as required on new and existing cases Handle cyber referrals from UK regional offices & portfolio underwriters and assist in writing cyber business regionally Pro-active internal & external development: Increase Hiscox's profile on cyber both internally and externally Forge strong professional relationships with our key brokers Keep abreast of the competitive landscape from market moves to new product launches Promote and develop cyber products in the regional offices, including training of local underwriters and brokers as required A deep understanding of brokers and the development opportunities on cyber Continually improve your broker and customer interactions using the Hiscox coaching framework Superb service: Be a trusted advisor for our brokers; become their go to Underwriter in the market Job Description Our must-haves: You will be self-starting, quick thinking, resilient, be able to cover a breadth of tasks/ topics, be a fantastic communicator, show drive and demonstrate a desire to continually improve and develop your skills and abilities. Requirements: A keen interest in cyber and technological developments Strong analytical skills, with an ability to spot patterns and trends in data. Outstanding communication and interpersonal skills Enjoy building strong relationships, seeking out new opportunities and being a trusted advisor for your brokers and clients Experience in providing superb service whilst managing lots of work and changing priorities at once The energy to play the long game (persistence/tenacity) and demonstrable drive, self-motivation and determination to achieve results Consistently demonstrates behaviours conducive to achieving both personal and team objectives, in line with the core values of Hiscox ACII qualification or willingness to progress toward this Our nice to haves: A background of writing cyber insurance business, though this is not essential for the right candidate. Cyber-related qualifications, e.g. CISMP, CPIA, CRIA, CPSA Experience of working outside of the insurance industry in a cyber role, e.g. in a SOC, or threat intelligence Knowledge of cyber risk management frameworks (e.g. NIST, ISO27000) and GDPR Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. #LI-AY1

This role will suit someone who wants to develop in the next step of their career taking accountability for their own portfolio of clients, you'll love servicing customers and spotting opportunities where you can go above and beyond delivering a bespoke customer experience, supporting them with their day to day high net worth insurance needs, you'll enjoy working in a fast paced environment interacting with a wide range of high profile customers and internal stakeholders both internally and externally. You will be the port of call for your portfolio of high net worth customers, as well as supporting the wider team in the management of very large, complex accounts. Knowing our customers by name, you will be the face of our brand and provide the exceptional service that our customers expect. Creating and maintaining relationships that matter, not just selling our products but really understanding the customer's needs and ensuring they are fully protected year after year. You will understand the customers' needs to ensure the effective negotiation of renewal terms, processing of mid-term changes and identification and conversion of cross-sell opportunities. You will also seize opportunities to convert new business when your clients refer their contacts to you. It sometimes means getting out and meeting your customers, visiting some of the most spectacular homes in the UK. What you'll be doing: Full responsibility for the retention of your client portfolio Building and enhancing both external and internal relationships; dealing with varied and wide ranging private client contacts on a daily basis Getting to know and understand our clients - building relationships and facilitating and converting unprompted enquiries Negotiating mid-term and renewal terms and, sometimes new business terms, on dream homes, unique collections, supercars and holiday villas Growing the team's existing business income through retention, cross-sell and up-sell Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction Ensuring client data security and privacy is maintained at all times Our must haves: Great with people, able to build honest and effective relationships Experience of exceptional customer service and client management Able to effectively service customers using expert product knowledge Demonstrable drive and energy to move self and business forward Adapts well to change and picks up new systems quickly Suggests ways of improving existing work processes, to enhance overall team efficiency and accuracy Our nice to haves: Experience with high net worth individuals ACII qualification or a desire for progression towards this qualification At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past 15 months that working life doesn't always have to be in the office, and when it's safe to do so, we will be introducing hybrid ways of working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office up to 3 days a week. We see this as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.