Nationwide
Bournemouth, Dorset
Intermediary Relationships is the support function for Intermediaries for both NBS and The Mortgage Works. Within this role, you'll be part of our Dedicated Broker Support teams, provide telephone, webchat and email support to our Intermediaries and Business Development Managers on products, criteria and Pre-Application queries for both brands. Here at Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role The extras you'll get Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing As a Business Development Adviser, you'll be delivering excellent customer service by ensuring the needs of our intermediaries are met - and we'll ensure you have full training to deliver such a legendary service. No two days are the same and you will be the first point of contact for our intermediaries and Business Development Managers. They rely on us to provide accurate and relevant information to answer their queries and get it right first time. You'll build relationships with our intermediaries and help them place business with the Society, enabling us to consistently exceed expectations. You will develop and maintain product, criteria, process, and system knowledge. You'll also be committed to a continuous improvement culture and make suggestions to improve our processes on an on-going basis. About you The minimum requirements for the role are: Background working in a telephony-based environment Experience of handling inbound queries from multiple customers A good understanding of mortgages and a working knowledge of products and criteria Excellent communication and listening skills with the ability to explain back to customers, making it easy, quick and simple The ability to problem solve and deal with several tasks and processes at any one time Great skills in applications such as Outlook and Excel - and the ability to work across multiple systems An eye for detail and a focus on accuracy Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 2671 Apply Before 04/13/2026, 10:55 PM Locations Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB
Intermediary Relationships is the support function for Intermediaries for both NBS and The Mortgage Works. Within this role, you'll be part of our Dedicated Broker Support teams, provide telephone, webchat and email support to our Intermediaries and Business Development Managers on products, criteria and Pre-Application queries for both brands. Here at Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly Customer, whatever our role The extras you'll get Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Banking - but fairer, more rewarding, and for the good of society What you'll be doing As a Business Development Adviser, you'll be delivering excellent customer service by ensuring the needs of our intermediaries are met - and we'll ensure you have full training to deliver such a legendary service. No two days are the same and you will be the first point of contact for our intermediaries and Business Development Managers. They rely on us to provide accurate and relevant information to answer their queries and get it right first time. You'll build relationships with our intermediaries and help them place business with the Society, enabling us to consistently exceed expectations. You will develop and maintain product, criteria, process, and system knowledge. You'll also be committed to a continuous improvement culture and make suggestions to improve our processes on an on-going basis. About you The minimum requirements for the role are: Background working in a telephony-based environment Experience of handling inbound queries from multiple customers A good understanding of mortgages and a working knowledge of products and criteria Excellent communication and listening skills with the ability to explain back to customers, making it easy, quick and simple The ability to problem solve and deal with several tasks and processes at any one time Great skills in applications such as Outlook and Excel - and the ability to work across multiple systems An eye for detail and a focus on accuracy Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 2671 Apply Before 04/13/2026, 10:55 PM Locations Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB
Nationwide
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry, you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team. We need a Customer Representative for our branch in Hartlepool, County Durham. This branch is a multiskilled location and closed to the public every Wednesday. On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries, but over the phone. This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time, the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. While major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes, then please check our other vacancies that are closer to you. Your training will be based virtually in the branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly customer, whatever our role. The extra you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. WellHub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose driven. Uncompromisingly customer. Unstoppable Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up to date CV and answer a few quick questions for us. Once we'ereceived your application successfully, we will invite you to the first stage: our online assessments! Within a few hours, you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checks and numerical assessments - all focused around what's important to us in a member facing role at Nationwide. In your candidate hub, you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. What you'll be doing What is important is to know every branch is different, and we are all in this together, working to have the best version of our branches! On your multiskilled days, you will be: Building meaningful relationships with customers via their preferred channel of choice Navigating the world of banking and savings, providing expert guidance and support to customers over the phone Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call Thriving in a fast paced environment where your decisions can make a real difference in people's lives Experiencing the exhilaration of working in a sector that's constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations Embracing the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of multiskilled banking About you We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people, we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society, you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 2697 Apply Before 04/13/2026, 10:55 PM Locations 111 York Road, Hartlepool, TS26 9DL, GB
At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry, you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers, working closely as a team. We need a Customer Representative for our branch in Hartlepool, County Durham. This branch is a multiskilled location and closed to the public every Wednesday. On these closure days, you will be primarily supporting customers by taking calls on our savings line; however, banking support will also be required. Providing the same level of exceptional service to our customers with their everyday banking & savings enquiries, but over the phone. This role is a 12 month Fixed Term Contract working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time, the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. While major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes, then please check our other vacancies that are closer to you. Your training will be based virtually in the branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Uncompromisingly customer, whatever our role. The extra you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death. WellHub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard setter, we work for the good of customers, communities, and broader society. We are purpose driven. Uncompromisingly customer. Unstoppable Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up to date CV and answer a few quick questions for us. Once we'ereceived your application successfully, we will invite you to the first stage: our online assessments! Within a few hours, you'll receive a link to your unique candidate hub - here we'll ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checks and numerical assessments - all focused around what's important to us in a member facing role at Nationwide. In your candidate hub, you'll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what it's like to work here at Nationwide. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. What you'll be doing What is important is to know every branch is different, and we are all in this together, working to have the best version of our branches! On your multiskilled days, you will be: Building meaningful relationships with customers via their preferred channel of choice Navigating the world of banking and savings, providing expert guidance and support to customers over the phone Solving customer queries and turning challenges into opportunities to deliver Customer Satisfaction in every call Thriving in a fast paced environment where your decisions can make a real difference in people's lives Experiencing the exhilaration of working in a sector that's constantly evolving, with new technologies and trends to conquer, allowing you to stay ahead of the curve by mastering the latest product and process regulations Embracing the challenge of meeting our goals, with the satisfaction of knowing you're helping to shape the future of multiskilled banking About you We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people, we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society, you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers' needs. You need to be comfortable using digital tools and applications. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 2697 Apply Before 04/13/2026, 10:55 PM Locations 111 York Road, Hartlepool, TS26 9DL, GB
