ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Help us build trust in our data and drive smarter, more transparent, evidence-based decisions across the Council. As the Council's first CRM Data Steward, you'll shape how we manage, govern and use data to better serve our residents. You'll take ownership of our CRM data standards and play a key role in ensuring that every decision we make is based on accurate, high-quality, and well-governed information. Help us build trust in our data and drive smarter, more transparent, evidence-based decisions across the Council. As the Council's first CRM Data Steward, you'll shape how we manage, govern and use data to better serve our residents. You'll take ownership of our CRM data standards and play a key role in ensuring that every decision we make is based on accurate, high-quality, and well-governed information. Working Style: This is a hybrid working role, you'll be based in the Borough 60% of the week, collaborating across services to improve how data supports residents and community outcomes. Whether you're on the frontline or behind the scenes, you'll be part of a dedicated, forward-thinking team making a measurable difference. What you'll be doing: This is a newly created, high impact role - one that blends technical skill, governance expertise and strategic influence. You'll be the Council's authority on CRM data quality and compliance, responsible for maintaining the integrity of our complex, high-volume resident and service datasets. Your focus will be on building a culture of data quality and accountability across the organisation. You'll design and deliver training, guidance and and practical support to embed consistent, ethical, and transparent data practices at every level of the Council. You'll lead data analysis and quality assurance, producing insightful and actionable reports and insights that help senior leaders make informed, evidence-based decisions. This includes analysing complex datasets to spot trends, identify service gaps and make evidence lead recommendations that improve how we serve residents. Day-to-day, you'll define and enforce CRM data standards and oversee regular compliance checks and audits. Working closely with our Digital Development and Technology (DD&T) team, you'll design automated data-quality and validation processes and support system upgrades and migrations. You'll also collaborate on CRM enhancements - from smarter data cleansing tools to Power BI dashboards - improving how teams work with information improving decision-making, and enriching residents' digital experience through the MyRBKC portal. For more information, please review the Job Description and Person Specification What you'll bring You'll be an analytical and technically skilled professional with proven experience working in Microsoft Dynamics 365 administration and you'll bring strong data management and reporting skills to match. Advanced proficiency in SQL and Power BI is essential, along with the ability to manage large, complex datasets with precision and confidence. You'll understand database design, system architecture and data models and be well-versed in GDPR, data protection and corporate governance requirements. Just as importantly, you'll know how to turn complex analysis into clear, actionable insights - using your communication and influencing skills to engage both technical and non-technical audiences. This is a role for someone who takes pride in accuracy, clarity and consistency - someone who can spot risks early, propose improvements and ensure our data systems remain robust and compliant. You'll also be a natural collaborator, able to build trust and guide colleagues at all levels in adopting better data practices. Above all, you'll reflect the Council's values: Putting Communities First, Respect, Integrity and Working Together - using data not just as information, but as a driver for smarter, fairer, and more transparent decision-making. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This is an exciting opportunity to lead how a London borough uses CRM data to power better, fairer decisions. You'll shape data governance from the ground up, ensuring that every service and digital interaction is supported by trusted, high-quality information. We'll support you with training, leadership development and access to the We Are Learning Hub, enabling you to build your technical and leadership skills. You'll enjoy the flexibility of hybrid working - typically balancing your week between the borough office and remote work - and be part of a team that values collaboration, curiosity and impact. Your work will have real-world outcomes: ensuring transparency, improving efficiency and helping services deliver with confidence. You'll be building the foundation for a smarter, more connected Council - one that puts residents first, every time. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. As CRM Data Steward, you'll embody the 'we're all in' mindset - getting stuck in to improve data quality and transparency across the organisation. By leading on automated data processes, embedding governance and helping colleagues use data confidently, you'll ensure every insight, every report and every decision is built on a strong foundation of integrity, accuracy and trust in our data. Interview Details Interviews week commencing 6th April 2026 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. Please note: A full application is required; CVs will not be considered. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Support families, guide colleagues and shape the future of our practice This is a role where experience meets impact. You'll support families facing complex challenges while mentoring the next generation of social workers - helping to raise standards across the board and ensuring children and young people receive the care they need to thrive. Support families, guide colleagues and shape the future of our practice This is a role where experience meets impact. You'll support families facing complex challenges while mentoring the next generation of social workers - helping to raise standards across the board and ensuring children and young people receive the care they need to thrive. Working Style: You'll be based in the Borough for at least 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: As an Advanced Practitioner, you'll bring your skills, judgement and experience to some of the most complex and challenging cases. You'll lead by example, supporting your team with confident decision-making, strong planning and clear, compassionate communication. You'll carry a caseload of complex cases yourself, often involving court work or multi-agency planning. You'll be someone the team can rely on when a case needs deeper insight or a steady hand. Mentorship is a key part of the role. You'll support newly qualified and less experienced social workers through coaching, modelling best practice, sharing your practice wisdom and helping them build confidence and capability. You'll also contribute to service development, represent the team in key meetings and be a voice for quality and continual improvement across our department. For further details, please review the Job Description and Person Specification. What you'll bring You'll be a qualified social worker with at least three years of post-qualifying experience in children and families social work and be registered with Social Work England. You'll have a deep understanding of the impact of abuse, neglect and systemic disadvantage, and know how to use trauma-informed, anti-discriminatory and strengths-based approaches to support families. You'll have experience supporting children with protection plans, looked after children and care leavers. You'll be confident in planning for stability and long-term outcomes, and able to manage your work in a performance-focused environment without losing sight of what matters most: the people you support. To thrive in this role, you'll need resilience, compassion and a collaborative mindset. You'll be a clear communicator, a thoughtful mentor and someone who believes in learning and growing - not just for yourself, but for your whole team. Why join us At RBKC, we're all in - investing in our people, our communities and our future. As an Advanced Practitioner, you'll have the chance to shape practice across your team and make a lasting difference to children and families. You'll be supported with ongoing learning, access to evidence-informed tools and resources, and opportunities to develop your leadership skills. You'll be part of a stable and high-performing team where your input is respected and your professional growth is prioritised. We offer a competitive salary and benefits package, and a culture where your efforts are recognised - not just in outcomes, but in the value you bring every day. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll be getting stuck in at every level - from direct work with families to supporting and guiding colleagues through tough decisions. It's not always easy, but it's always worthwhile. Every ounce of effort you put in helps us raise standards and build a service that children and families can truly rely on. Interview Details Interviews to commence W/C 13th April 2026 A DBS for Children and Adult's barred list is required for this role. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will normally start at the minimum of the pay scale. However, a higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience. Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.

Support children and families across our borough, guiding them through life's challenges and helping them build brighter futures. Support children and families across our borough, guiding them through life's challenges and helping them build brighter futures. As a Social Worker in our Locality Social Work Team, you'll work directly with children and families to help them find stability, safety and opportunity. From the first assessment through to long-term planning, you'll see each child's journey in full - making sure every decision has their best interests at heart. This is hands-on, purposeful work that changes lives and strengthens our community. Working Style: You'll be based in the Borough for at least 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: You'll manage a varied caseload, providing high-quality social work to children and families across all stages of their journey - from Child in Need and Child Protection through to Looked After Children and court work. Your approach will combine empathy and professionalism, helping families overcome challenges and ensuring children are safe, supported and heard. You'll take part in a locality-based duty system, collaborating with other agencies to provide a joined-up, effective response. Accurate, timely case recording will be a key part of your role, along with managing financial transactions and maintaining clear documentation. You'll represent the service in meetings and in court, contribute to working groups and stay up to date with legislation, policy and best practice. This is a fast-paced role where no two days are the same - and where your judgement, compassion and persistence can make a lasting difference in a child's life. For further details, please review the Job Description and Person Specification What you'll bring You'll hold a recognised Social Work qualification and be registered with Social Work England. You'll also have an up-to-date Enhanced DBS check covering both children and adults. You'll bring experience of child protection or statutory childcare work - or, if you're newly qualified, a relevant placement that demonstrates your readiness for practice. You'll have strong skills in risk assessment, communication and relationship-building, with the ability to work sensitively with children, families and professionals. Organisation, resilience and attention to detail are vital in managing complex cases and competing demands. You'll be confident using IT systems and understand how to plan effectively for children's long-term needs. Above all, you'll share our core values - putting communities first, respecting others, acting with integrity and working together to achieve the best outcomes for families. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a supportive, collaborative service that's proud to have maintained an Outstanding rating for over a decade. We'll help you grow through regular supervision, peer learning and access to training and development programmes, including Systemic Practice and leadership pathways. You'll also have access to our We Are Learning Hub and flexible working options, including one day a week from home. It's an exciting time to join as we move forward with national Social Care Reforms - shaping how we deliver even better services for families. We believe in looking after our people. You'll be valued, supported and encouraged to thrive, with a competitive salary, generous leave and a workplace culture built on respect and trust. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role is a true reflection of our 'we're all in' ethos. Whether you're supporting a family through crisis or helping a young person find their path, you'll bring empathy, determination and professionalism to everything you do. Your persistence turns challenges into opportunities - and every success you help achieve strengthens our borough and the people who call it home. Interview Details Interviews will take place in person on the week commencing 6th April 2026. This role requires an Enhanced DBS with childrens barred list. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will normally start at the minimum of the pay scale. However, a higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience. Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.