At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Operations Coordinator Permanent Salary Milton Keynes: £20,600 per year On-Site Would you like to be in a new job for 2023? Do you have the resilience and. . click apply for full job details
Dec 19, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Operations Coordinator Permanent Salary Milton Keynes: £20,600 per year On-Site Would you like to be in a new job for 2023? Do you have the resilience and. . click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. IT Environment Manager Permanent Salary Manchester, Guildford: £ 62,000 - £67,000 per year Are you an Environment Manager with a wealth of experience look click apply for full job details
Dec 16, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. IT Environment Manager Permanent Salary Manchester, Guildford: £ 62,000 - £67,000 per year Are you an Environment Manager with a wealth of experience look click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Lead Administrator Permanent Salary Guildford: £24,000 - £27,000 per year Hybrid Working Are you an experienced administrator who is highly organised with a real eye for details? Are you good with customer service and communicating with stakeholders, both verbally and in writing? Do you enjoy a varied work environment? The role: This lead administrator role sits within the Centre Inspection Service. You will be one of the team who support schools and colleges who deliver exams to be compliant with examination regulations, reading reports and making recommendations. You will be supporting staff and, in peak exam season, you will also be supervising the seasonal staff, being the point of escalation for any difficult conversations etc You need to be able to keep a level head, the workload can be varied and fast paced and attention to detail is necessary at all times and you need to be able to factor in all of the implications of your recommendations and responses to centres ensuring they are compliant. The benefits: You'll work on a hybrid working arrangement with an average of 2 days a week in the office, with the ability to pay up to 18.5% into your pension including employer contributions, 25 days annual leave with Christmas and bank holidays on top rising with service, alongside a host of other wellbeing benefits. How to apply: Upload your CV and a cover letter explaining why you would be the best person for this job. All applications will be responded to. Interviews via MS Teams are planned for the 7th , 14th and 15th December so apply early to avoid disappointment, we will close the advert early if we find the right person for the team. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Working with the management and administrative teams supporting the JCQ CIS to deliver the service required by JCQ. The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.Section 1 - Accountabilities Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Together with the Team Manager, to act as the identified point of contact for other Awarding Bodies. To assist the Team Manager with the arrangements for the appointment of Inspectors and the despatch of material required by Inspectors in order to undertake visits to centres. To assist the Team Manager to plan, control and monitor the work of the department efficiently within the constraints of the budget. Within the overall management of the JCQ CIS work, to take responsibility for the arrangements for and reporting of Access Arrangements visits, inspections of vocational exams and any potential future developments as required. To take responsibility on behalf of AQA for the planning, allocation and reporting on inspections for centres overseas with all its associated tasks. Cash (finances) Ensuring sound financial management and a robust asset base Planning and coordination for the most efficient use of resources whilst maintaining a background awareness of the need for timeliness, and JCQ-contractual compliance, under the direction of a line manager. Product and internal processes Contribute to the Project Library, ensuring that all project related documentation is carefully filed and easily retrievable. Delivering quality products and outcomes - as recognised by the customer To contribute to the control, direction and monitoring of the complete cycle of work that is the responsibility of the JCQ Inspection Service team assisting the Team Manager. To contribute to the maintenance of issues and risk logs associated with the project and to provide timely information to the Project Manager. People and culture Ensuring we have great people achieving their potential To contribute to the training and development of staff within the team. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems To make an appropriate input into the development of IT systems for the JCQ Centre Inspection Service. Government and external Providing timely, valued insight and evidence that inform policy To follow-up communications with centres subsequent to inspections and to support the production of summary reports of Inspections for other Awarding Bodies. To deal with feedback and contact queries about Inspections, liaising with the Team Manager to ensure a prompt and high quality service including telephone cover for the JCQ Centre Inspection Service. Working with the management team to provide support and liaison between the work of Centre Registration in AQA, NCNR and the work of JCQ CIS. Section 2 - Key relationships and performance Key internal relationships: Team members, malpractice investigators and case analysts, other departments within AQA. Key external relationships: Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies' malpractice teams, JCQ secretariat. Key performance indicators: As determined in consultation with line manager. Section 3 - Person profile Knowledge Understanding of a range of manual and electronic administrative systems - A/T/I Sound knowledge of office procedures and practices - A/I Good literacy and numeracy - A/T Qualifications General academic or vocational qualification or demonstrable experience for the required role - A Skills Supervises the work of a group of staff, including planning, allocating, scheduling and monitoring work - A/P Plans of an area of work and/or project - A/I Ability to work with limited supervision - A/P Promotes good customer care within the section to deliver efficient and excellent customer service to JCQ colleagues as specified in the SLA - A/I/T/P Trains and encourages staff, contributing to their development - A/P Identifies and implements change and improvement to systems and procedures relevant to the area of work - A/P Communicates effectively both orally and in writing - A/I/T Contributes to the activities required to meet budget constraints - P Contributes to the speedy resolution of problems - A/I/P Behaviours Treating everyone well and with empathy - I/P Working together - I/P Openness and honesty - I/P Abiding by commitments - I/P Continuous learning and improvement - I/P Acting in best interests of AQA - I/P Optimism and determination - I/P Valuing everyone's expertise - I/P Experience Experience of supervising groups of staff and/or an area of work - A Experience of managing data on an IT system - A Planning and revising the scheduling and programmes of work - A Working in a busy office environment, managing work to deadlines - A Assessment key (criteria to be assessed at the selection stage) A - application (it is essential to provide evidence on application for shortlisting purposes) I - interview T - test (or work sample) P - probation Additional As post holders will or may be visiting customers and centres, there is a requirement for them to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy.
Dec 14, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Lead Administrator Permanent Salary Guildford: £24,000 - £27,000 per year Hybrid Working Are you an experienced administrator who is highly organised with a real eye for details? Are you good with customer service and communicating with stakeholders, both verbally and in writing? Do you enjoy a varied work environment? The role: This lead administrator role sits within the Centre Inspection Service. You will be one of the team who support schools and colleges who deliver exams to be compliant with examination regulations, reading reports and making recommendations. You will be supporting staff and, in peak exam season, you will also be supervising the seasonal staff, being the point of escalation for any difficult conversations etc You need to be able to keep a level head, the workload can be varied and fast paced and attention to detail is necessary at all times and you need to be able to factor in all of the implications of your recommendations and responses to centres ensuring they are compliant. The benefits: You'll work on a hybrid working arrangement with an average of 2 days a week in the office, with the ability to pay up to 18.5% into your pension including employer contributions, 25 days annual leave with Christmas and bank holidays on top rising with service, alongside a host of other wellbeing benefits. How to apply: Upload your CV and a cover letter explaining why you would be the best person for this job. All applications will be responded to. Interviews via MS Teams are planned for the 7th , 14th and 15th December so apply early to avoid disappointment, we will close the advert early if we find the right person for the team. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Working with the management and administrative teams supporting the JCQ CIS to deliver the service required by JCQ. The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.Section 1 - Accountabilities Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Together with the Team Manager, to act as the identified point of contact for other Awarding Bodies. To assist the Team Manager with the arrangements for the appointment of Inspectors and the despatch of material required by Inspectors in order to undertake visits to centres. To assist the Team Manager to plan, control and monitor the work of the department efficiently within the constraints of the budget. Within the overall management of the JCQ CIS work, to take responsibility for the arrangements for and reporting of Access Arrangements visits, inspections of vocational exams and any potential future developments as required. To take responsibility on behalf of AQA for the planning, allocation and reporting on inspections for centres overseas with all its associated tasks. Cash (finances) Ensuring sound financial management and a robust asset base Planning and coordination for the most efficient use of resources whilst maintaining a background awareness of the need for timeliness, and JCQ-contractual compliance, under the direction of a line manager. Product and internal processes Contribute to the Project Library, ensuring that all project related documentation is carefully filed and easily retrievable. Delivering quality products and outcomes - as recognised by the customer To contribute to the control, direction and monitoring of the complete cycle of work that is the responsibility of the JCQ Inspection Service team assisting the Team Manager. To contribute to the maintenance of issues and risk logs associated with the project and to provide timely information to the Project Manager. People and culture Ensuring we have great people achieving their potential To contribute to the training and development of staff within the team. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems To make an appropriate input into the development of IT systems for the JCQ Centre Inspection Service. Government and external Providing timely, valued insight and evidence that inform policy To follow-up communications with centres subsequent to inspections and to support the production of summary reports of Inspections for other Awarding Bodies. To deal with feedback and contact queries about Inspections, liaising with the Team Manager to ensure a prompt and high quality service including telephone cover for the JCQ Centre Inspection Service. Working with the management team to provide support and liaison between the work of Centre Registration in AQA, NCNR and the work of JCQ CIS. Section 2 - Key relationships and performance Key internal relationships: Team members, malpractice investigators and case analysts, other departments within AQA. Key external relationships: Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies' malpractice teams, JCQ secretariat. Key performance indicators: As determined in consultation with line manager. Section 3 - Person profile Knowledge Understanding of a range of manual and electronic administrative systems - A/T/I Sound knowledge of office procedures and practices - A/I Good literacy and numeracy - A/T Qualifications General academic or vocational qualification or demonstrable experience for the required role - A Skills Supervises the work of a group of staff, including planning, allocating, scheduling and monitoring work - A/P Plans of an area of work and/or project - A/I Ability to work with limited supervision - A/P Promotes good customer care within the section to deliver efficient and excellent customer service to JCQ colleagues as specified in the SLA - A/I/T/P Trains and encourages staff, contributing to their development - A/P Identifies and implements change and improvement to systems and procedures relevant to the area of work - A/P Communicates effectively both orally and in writing - A/I/T Contributes to the activities required to meet budget constraints - P Contributes to the speedy resolution of problems - A/I/P Behaviours Treating everyone well and with empathy - I/P Working together - I/P Openness and honesty - I/P Abiding by commitments - I/P Continuous learning and improvement - I/P Acting in best interests of AQA - I/P Optimism and determination - I/P Valuing everyone's expertise - I/P Experience Experience of supervising groups of staff and/or an area of work - A Experience of managing data on an IT system - A Planning and revising the scheduling and programmes of work - A Working in a busy office environment, managing work to deadlines - A Assessment key (criteria to be assessed at the selection stage) A - application (it is essential to provide evidence on application for shortlisting purposes) I - interview T - test (or work sample) P - probation Additional As post holders will or may be visiting customers and centres, there is a requirement for them to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy.
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Complaints Lead Permanent Salary Manchester: £22,548 - £25,116 per year Hybrid Working This is a brand new role within a newly reformed team which offers the opportunity for real growth and development in a company that actively encourages learning and internal mobility. If you are well versed in complaints and developing complaints reduction strategies, perhaps with an ombudsman background, this could be your next job. The organisation is diversifying and is likely to expand beyond the current customer base so you will need to be ready for a challenge to shape any changes and make the role your own. You will be part of the core team of 3 which expands to become a team of 9 in peak exam season, where you will have the opportunity to line manage our seasonal colleagues. This role will enable you to work a 35 hour working week on a hybrid basis whilst having 25 days leave, which increases to 30 days with service, plus extra days over Christmas . On top of that you will have access to an generous pension which could see you paying in 7% and AQA paying in an additional 11.5% per annum. To apply, please upload your CV. All applications will be responded to. Interviews will be held via MS Teams in the week beginning 9 January 2023 CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Owns the delivery of high-quality, consistent and customer-focused responses to complaints. Oversees the day-to-day case management of complaints, liaising with colleagues at all levels from across the organisation to ensure that complaints are resolved promptly, in line with internal and regulatory requirements. In doing so, role-models AQA's values and behaviours. Supports colleagues in offering best-in-class complaint-handling through the provision of training and guidance. Line-manages the Complaints Team Adviser, facilitating their growth and development. During peak periods, manages the temporary Complaints team, providing support and guidance to the team and ensuring customers are receiving an excellent service. Supports with complaints reporting and root cause analysis, feeding back to colleagues and teams across the organisation. Helps to identify opportunities for improvements to complaint-handling and systems, ensuring our approach is as effective and efficient as possible.Section 1 - Accountabilities Customer (external or internal) - Being trusted and reliable in assessment design and delivery Build exceptional relationships with our internal and external customers, guiding the business in consistently delivering a best in class service that meets our customers' needs. Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Cash (finances) - Ensuring sound financial management and a robust asset base Product and internal processes - Delivering quality products and outcomes - as recognised by the customer Resolve and actively manage complaints, including escalated complaints, liaising with other areas to come to a final resolution in the best interests of the customer. Ensure complaints are resolved in a prompt and efficient manner meeting our regulatory requirements and customer standards. Support colleagues by providing regular training and guidance on complaint-handling. Ensures AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture - Ensuring we have great people achieving their potential Produces high levels of performance by modelling leadership behaviours with confidence and providing clarity, challenge, feedback and coaching in line with business objectives. Line-manages the Complaints team adviser, ensuring they're providing an excellent service and facilitating their growth and development. At peak times, manages a team of advisers to deliver high-quality responses to sensitive cases. Technology - Delivering demonstrably secure, reliable, agile and cost-effective systems Uses CRM system to manage, allocate and report on complaints. Adept at using other internal systems for investigative and reporting purposes. Helps to identify opportunities to make improvements to our systems and processes. Government and external - Providing timely, valued insight and evidence that inform policy Responds promptly, thoroughly and confidently to the concerns of the regulator and key external stakeholders. Section 2 - Key relationships and performance Key internal relationships: Complaints Manager Complaints Team Adviser Head of Customer Experience Customer Services Operations Curriculum Exams Integrity Regulatory Relationships Key external relationships: Teachers, exams officers and SLT staff Ofqual Key performance indicators: Resolving complaints to a consistently high standard, meeting our Service Level Agreements Exceptional relationships with internal and external stakeholders High-quality handling of complaints across AQA as identified by quality assurance monitoring and regulatory feedback Section 3 - Person profile Assessment Understanding of relevant supply chain/business process best practice - A/P Broad understanding of the political, educational and business context within which AQA works - A/I Knowledge of best-practice complaints processes with associated procedures and systems - A/I Qualification Educated to degree level or extensive experience in a similar role - A Skills Attention to detail and accuracy in customer correspondence - P Ability to deal effectively and accurately with written and telephone enquiries from internal/external customers using clear and concise English - A/I/P Customer focused - delivers own and team's work to the best outcome from the customer perspective - A/I/P Develops effective working relationships within and across sites - A/I/P Manages process and drives performance of collaboration - I/P Coaches, develops and supports colleagues in their handling of complaints, including delivering training and producing guidance documents - A/I/P Deals tactfully and discreetly with sensitive and confidential matters - P Organises, plans and supervises the work of a group of staff to meet customer and business needs - I/P Manages people effectively; motivates individuals to deliver performance and supports their development - I/P Assists with complaints reporting and root cause analysis, driving continuous improvement - I/P Helps shape and implement overarching complaints strategy - I/P Behaviours Customers front and centre - I/P Step up - I/P Work and learn together - I/P Shape tomorrow - I/P Results matter - I/P Experience Experience of managing workloads in a complaints environment - A/I Experience of managing sensitive and valued customers in a complaints environment - A/I Experience of supporting others in their handling of complaints - A/I
Dec 13, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Complaints Lead Permanent Salary Manchester: £22,548 - £25,116 per year Hybrid Working This is a brand new role within a newly reformed team which offers the opportunity for real growth and development in a company that actively encourages learning and internal mobility. If you are well versed in complaints and developing complaints reduction strategies, perhaps with an ombudsman background, this could be your next job. The organisation is diversifying and is likely to expand beyond the current customer base so you will need to be ready for a challenge to shape any changes and make the role your own. You will be part of the core team of 3 which expands to become a team of 9 in peak exam season, where you will have the opportunity to line manage our seasonal colleagues. This role will enable you to work a 35 hour working week on a hybrid basis whilst having 25 days leave, which increases to 30 days with service, plus extra days over Christmas . On top of that you will have access to an generous pension which could see you paying in 7% and AQA paying in an additional 11.5% per annum. To apply, please upload your CV. All applications will be responded to. Interviews will be held via MS Teams in the week beginning 9 January 2023 CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Owns the delivery of high-quality, consistent and customer-focused responses to complaints. Oversees the day-to-day case management of complaints, liaising with colleagues at all levels from across the organisation to ensure that complaints are resolved promptly, in line with internal and regulatory requirements. In doing so, role-models AQA's values and behaviours. Supports colleagues in offering best-in-class complaint-handling through the provision of training and guidance. Line-manages the Complaints Team Adviser, facilitating their growth and development. During peak periods, manages the temporary Complaints team, providing support and guidance to the team and ensuring customers are receiving an excellent service. Supports with complaints reporting and root cause analysis, feeding back to colleagues and teams across the organisation. Helps to identify opportunities for improvements to complaint-handling and systems, ensuring our approach is as effective and efficient as possible.Section 1 - Accountabilities Customer (external or internal) - Being trusted and reliable in assessment design and delivery Build exceptional relationships with our internal and external customers, guiding the business in consistently delivering a best in class service that meets our customers' needs. Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Cash (finances) - Ensuring sound financial management and a robust asset base Product and internal processes - Delivering quality products and outcomes - as recognised by the customer Resolve and actively manage complaints, including escalated complaints, liaising with other areas to come to a final resolution in the best interests of the customer. Ensure complaints are resolved in a prompt and efficient manner meeting our regulatory requirements and customer standards. Support colleagues by providing regular training and guidance on complaint-handling. Ensures AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture - Ensuring we have great people achieving their potential Produces high levels of performance by modelling leadership behaviours with confidence and providing clarity, challenge, feedback and coaching in line with business objectives. Line-manages the Complaints team adviser, ensuring they're providing an excellent service and facilitating their growth and development. At peak times, manages a team of advisers to deliver high-quality responses to sensitive cases. Technology - Delivering demonstrably secure, reliable, agile and cost-effective systems Uses CRM system to manage, allocate and report on complaints. Adept at using other internal systems for investigative and reporting purposes. Helps to identify opportunities to make improvements to our systems and processes. Government and external - Providing timely, valued insight and evidence that inform policy Responds promptly, thoroughly and confidently to the concerns of the regulator and key external stakeholders. Section 2 - Key relationships and performance Key internal relationships: Complaints Manager Complaints Team Adviser Head of Customer Experience Customer Services Operations Curriculum Exams Integrity Regulatory Relationships Key external relationships: Teachers, exams officers and SLT staff Ofqual Key performance indicators: Resolving complaints to a consistently high standard, meeting our Service Level Agreements Exceptional relationships with internal and external stakeholders High-quality handling of complaints across AQA as identified by quality assurance monitoring and regulatory feedback Section 3 - Person profile Assessment Understanding of relevant supply chain/business process best practice - A/P Broad understanding of the political, educational and business context within which AQA works - A/I Knowledge of best-practice complaints processes with associated procedures and systems - A/I Qualification Educated to degree level or extensive experience in a similar role - A Skills Attention to detail and accuracy in customer correspondence - P Ability to deal effectively and accurately with written and telephone enquiries from internal/external customers using clear and concise English - A/I/P Customer focused - delivers own and team's work to the best outcome from the customer perspective - A/I/P Develops effective working relationships within and across sites - A/I/P Manages process and drives performance of collaboration - I/P Coaches, develops and supports colleagues in their handling of complaints, including delivering training and producing guidance documents - A/I/P Deals tactfully and discreetly with sensitive and confidential matters - P Organises, plans and supervises the work of a group of staff to meet customer and business needs - I/P Manages people effectively; motivates individuals to deliver performance and supports their development - I/P Assists with complaints reporting and root cause analysis, driving continuous improvement - I/P Helps shape and implement overarching complaints strategy - I/P Behaviours Customers front and centre - I/P Step up - I/P Work and learn together - I/P Shape tomorrow - I/P Results matter - I/P Experience Experience of managing workloads in a complaints environment - A/I Experience of managing sensitive and valued customers in a complaints environment - A/I Experience of supporting others in their handling of complaints - A/I
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Business Analyst 18 month Fixed Term Contract Salary Manchester: £38,000 - £45,000 per year Guildford: £39,000 - £48,000 per year Hybrid Working Are you at the e click apply for full job details
Dec 13, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Business Analyst 18 month Fixed Term Contract Salary Manchester: £38,000 - £45,000 per year Guildford: £39,000 - £48,000 per year Hybrid Working Are you at the e click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Marking Support Manager Fixed term Contract until October 2023 Salary Manchester: £33,000- £35,000 per year Hybrid Working - up to 3 days per week from home Katie i click apply for full job details
Dec 09, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Marking Support Manager Fixed term Contract until October 2023 Salary Manchester: £33,000- £35,000 per year Hybrid Working - up to 3 days per week from home Katie i click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Head of Curriculum Sociology This role is offered on a Part Time basis - 17 click apply for full job details
Dec 06, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Head of Curriculum Sociology This role is offered on a Part Time basis - 17 click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. OxfordAQA Centre Approval Administrator Fixed Term Contract until June 2023 Salary Guildford: £19,900 - £22,1800 Hybrid Working - up to 3 days per week from home If you are good with details, ensuring that paperwork is up to date and in place, and good at communicating, this could be your next job (and the one after, as more than 50% of our roles are advertised internally only). You will have a working week of 35 hours, with up to three days working from home per week, with a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will also benefit from a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You will be supporting in the administration of onboarding of new schools, globally, to offer OxfordAQA international qualifications, working with OUP (Oxford University Press), British Councils and schools and supporting existing customers with their renewals and inspection reports, making sure everything is compliant. Due to the increase in workload in the team, we now need another person to join us, could that be you? Apply with your most recent CV, all applications will receive a response. We will be interviewing as applications are received and reserve the right to close the advert earlier if the right person is found. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary There is currently 1 x Lead Support (Sc.4) within the AQA Special Requirements and Centre Approval team to deliver OxfordAQA Centre Approval and Special Requirements. Due to a cumulative increase to date in requirements for OxfordAQA the workload of the Lead Support has increased to 100% on OxfordAQA activities. This resource is now insufficient and this is causing delays in service delivery for OxfordAQA and is placing unacceptable demand on the present position holder. This demand will increase as OxfordAQA continues to grow and we're acutely aware of how vital exceptional Customer support/service is to OxfordAQA customers and how damaging a poor experience can be to its reputation. We recommend, the additional resource of 1 x permanent administration position (Sc.3) to support the Lead Support.Landscape This role is for the joint venture between AQA and Oxford OUP (OxfordAQA). The cost of this role will be absorbed by Oxford OUP. The role sits within the AQA Special Requirements and Centre Approval team to provide OxfordAQA exams with this business requirement because it cannot be absorbed by the AQA Special Requirements and Centre Approval team. This admin role directly reports to the AQA Special Requirements and Centre Approval Co-ordinator who is responsible for OxfordAQA. The admin role supports the OxfordAQA Lead Support role. Activities To provide admin support to the OxfordAQA Lead Support role through the following activities: Process approval applications Liaise with stakeholders Compile centre inspection outcomes Record responses and process changes regarding the Annual Update Set up meetings - discuss and arrange times and dates Process applications for Access Arrangements, Special Consideration and Modified Question Papers Need to know - to be successful in this role you will need to know how to organise and prioritise your own workload have confidence to communicate effectively both in writing and verbally f2f have good technical skills i.e. creating spreadsheets and documents the importance of a positive customer journey to know how to identify and escalate potential derailers
Sep 24, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. OxfordAQA Centre Approval Administrator Fixed Term Contract until June 2023 Salary Guildford: £19,900 - £22,1800 Hybrid Working - up to 3 days per week from home If you are good with details, ensuring that paperwork is up to date and in place, and good at communicating, this could be your next job (and the one after, as more than 50% of our roles are advertised internally only). You will have a working week of 35 hours, with up to three days working from home per week, with a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will also benefit from a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You will be supporting in the administration of onboarding of new schools, globally, to offer OxfordAQA international qualifications, working with OUP (Oxford University Press), British Councils and schools and supporting existing customers with their renewals and inspection reports, making sure everything is compliant. Due to the increase in workload in the team, we now need another person to join us, could that be you? Apply with your most recent CV, all applications will receive a response. We will be interviewing as applications are received and reserve the right to close the advert earlier if the right person is found. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary There is currently 1 x Lead Support (Sc.4) within the AQA Special Requirements and Centre Approval team to deliver OxfordAQA Centre Approval and Special Requirements. Due to a cumulative increase to date in requirements for OxfordAQA the workload of the Lead Support has increased to 100% on OxfordAQA activities. This resource is now insufficient and this is causing delays in service delivery for OxfordAQA and is placing unacceptable demand on the present position holder. This demand will increase as OxfordAQA continues to grow and we're acutely aware of how vital exceptional Customer support/service is to OxfordAQA customers and how damaging a poor experience can be to its reputation. We recommend, the additional resource of 1 x permanent administration position (Sc.3) to support the Lead Support.Landscape This role is for the joint venture between AQA and Oxford OUP (OxfordAQA). The cost of this role will be absorbed by Oxford OUP. The role sits within the AQA Special Requirements and Centre Approval team to provide OxfordAQA exams with this business requirement because it cannot be absorbed by the AQA Special Requirements and Centre Approval team. This admin role directly reports to the AQA Special Requirements and Centre Approval Co-ordinator who is responsible for OxfordAQA. The admin role supports the OxfordAQA Lead Support role. Activities To provide admin support to the OxfordAQA Lead Support role through the following activities: Process approval applications Liaise with stakeholders Compile centre inspection outcomes Record responses and process changes regarding the Annual Update Set up meetings - discuss and arrange times and dates Process applications for Access Arrangements, Special Consideration and Modified Question Papers Need to know - to be successful in this role you will need to know how to organise and prioritise your own workload have confidence to communicate effectively both in writing and verbally f2f have good technical skills i.e. creating spreadsheets and documents the importance of a positive customer journey to know how to identify and escalate potential derailers
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Events Production Manager Permanent Salary Manchester: £47,000 - £54,000 Guildford: £49,000 - £56,000 Hybrid working - up to 3 days per week from home Can you articulate and position what a brand stands for through mixed media events? Do you want to put customers front and centre and create meaningful relationships that set the company you work for apart in the marketplace? You will already be working in an operational event delivery environment and have planned and delivered a successful events programme . You will pride yourself on having a fastidious approach to process and workflow planning. You will have access from day one to an excellent contributory pension (6% - 11.5% dependent on employee contribution), 35 hour working week, annual leave allowance starting with 25 days + Bank Holidays + Christmas off and it just grows from there! Working and learning together you will empower and support your team of experts to ensure that our teachers professional development is front and centre. Reporting into the Head of Customer Training and Events, you will work with a team of 3 to create and deliver a wide range of events that support the customer and products. Championing teachers' professional development which will have national impact in shaping the future of Education. As an Events Production Manager there will be the autonomy to create and manage the events programme budget, make decisions and be involved in complex negotiations to ensure costs are managed efficiently, without compromise to the overall customer experience . You will provide clarity, challenge, feedback, coaching and development to your team and stakeholders ensuring continuous improvement, empowerment and engagement. This is your opportunity to develop an Events business partnering approach , positioning the team as a centre of excellence within AQA and advise business partners on the Events Strategy . Stakeholders will include the usual external providers alongside our Education Subject Matter Expert community (associates), Sales, Product and Marketing as well as Policy and Regulation, however this is by no means an exhaustive list. You will be no stranger to writing event proposals and producing clear and concise roadmaps alongside the inevitable post event analysis to positively report on their impact and Return on Investment (ROI). Opportunities will be given to develop and lead on Continuous Improvement and development projects. You will have worked within a business partnering relationship environment already and excelled at creating, planning and delivering online, face to face and engagement platform events with complexity and at scale and enjoyed it! Ultimately this role is to; Empower and lead a delivery focused events team. Enhance brand reputation through events programmes to our customers. Provide confidence to our customers through; consistent, timely, high quality delivery, excellent communication, and the wider services we provide. Every year we make results happen for over a million young people across the UK. To explore how you might be a part of that, apply through the link. Every application will receive a response. What next Tell us about yourself via our website with your CV and a cover letter if you wish. Applications will close at midnight on Sunday 25 September 2022 After that we are looking at a 1 stage interview process via MS Teams with offers being made by end of October 2022. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Lead a team of events experts to create and deliver a wide range of events that support customer needs, the product, service and customer objectives and wider AQA strategic objectives, support teachers' professional development and enhance AQA's brand, influence and reputation.Section 1: Key Accountabilities Customer - External or Internal Customers perceive the AQA 'event experience' to be high quality and of value. The events programme is viewed as an essential part of the wider core product support offer and contributes to the achievement of AQA strategic objectives. Strong relationships with key internal stakeholders are established and maintained across the wider business, to build trust in the team's ability to deliver across all areas. Team is viewed as centre of excellence for events. Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Develop the event content strategy that reflects market and customer need and build and manage relationships with strategic partners to deliver co-created events where appropriate. Working with Head of Customer Training & Events to: develop the Events business partnering approach, position the team as a centre of excellence within AQA and advise business partners on the Events Strategy. Define the key characteristics of an AQA 'event experience' to ensure a high quality and consistent experience for customer. Write event proposals that meet objectives that arise from product, service or strategic initiatives and/or contribute to business case led by Product Management or Market Strategy providing detail on financial and resource impact. Create strong partnerships with internal business stakeholders to: Oversee production of a roadmap of all event activity taking place across the business and provide expert advice and support, as required through the business partnering approach. Define the annual customer events programme ensuring that activity contributes to the achievement of product and service objectives and is closely aligned to, and enables the Marketing and Brand strategy. Finance Performance against the programme budget is effectively monitored and managed throughout the year, ensuring delivery to financial targets. Opportunities for cost efficiencies are identified, where possible, and without impacting on customer experience. Working with Sourcing and Supply and Market Strategy team (where appropriate), lead on negotiations for event sponsorships. Creation and management of the events programme budget and making decisions to ensure costs are managed efficiently without compromises being made to the overall customer experience. Product and internal processes Lead and manage a team of event professionals so they are empowered to deliver excellence to customers and internal business partners. Leads creation, development and delivery of AQA customer events that are viewed as industry leading and that positively impact on our customers' understanding of our brand and what 'being AQA' means. Processes ensure that customers receive a consistent high-quality experience and the team is able to respond to emerging needs quickly and flexibly. Work with Head of Customer Training & Events and other leaders within the team to: 1. translate AQA strategic objectives and the Customer & Sales vision to ensure that colleagues have clarity of purpose, clear accountabilities and are empowered to be effective at all times. 2. set, monitor and report against targets to key internal stakeholders 3. develop, implement and continually improve processes across the Customer Training & Events Team to ensure best practise and to enable the team to respond to customer needs quickly and flexibly. 4. lead on projects required to deliver the product, service and customer objectives. Analyse post event data from across the events programme and report on impact and ROI of the programme as a whole and identify opportunities for Continuous Improvement. Ensure that objectives and success measures are in place for all events so that impact and ROI of activity can be measured. People and culture To model leadership behaviours with confidence and to get the very best from direct reports and teams by providing clarity, feedback, coaching and development, while continuously seeking to enhance performance in line with business objectives. Builds collaborative relationships across all key internal and external stakeholders in order to develop and deliver the events programme. Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives. Creates an environment of mutual trust and respect where team members feel valued and are empowered to achieve their best in the service of our customers. Technology Appropriate technology solutions are in place to support the effective delivery of events and a seamless customer experience. Team use enabling technology to plan and deliver events and progress is visible to all relevant stakeholders. Lead on the selection of appropriate technological solutions to support event delivery eg hybrid event software. Government and external All customer events comply with relevant Ofqual Conditions of Recognition as well as all AQA's policies and other legislative requirements, including but not limited to HSE..... click apply for full job details
Sep 23, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Events Production Manager Permanent Salary Manchester: £47,000 - £54,000 Guildford: £49,000 - £56,000 Hybrid working - up to 3 days per week from home Can you articulate and position what a brand stands for through mixed media events? Do you want to put customers front and centre and create meaningful relationships that set the company you work for apart in the marketplace? You will already be working in an operational event delivery environment and have planned and delivered a successful events programme . You will pride yourself on having a fastidious approach to process and workflow planning. You will have access from day one to an excellent contributory pension (6% - 11.5% dependent on employee contribution), 35 hour working week, annual leave allowance starting with 25 days + Bank Holidays + Christmas off and it just grows from there! Working and learning together you will empower and support your team of experts to ensure that our teachers professional development is front and centre. Reporting into the Head of Customer Training and Events, you will work with a team of 3 to create and deliver a wide range of events that support the customer and products. Championing teachers' professional development which will have national impact in shaping the future of Education. As an Events Production Manager there will be the autonomy to create and manage the events programme budget, make decisions and be involved in complex negotiations to ensure costs are managed efficiently, without compromise to the overall customer experience . You will provide clarity, challenge, feedback, coaching and development to your team and stakeholders ensuring continuous improvement, empowerment and engagement. This is your opportunity to develop an Events business partnering approach , positioning the team as a centre of excellence within AQA and advise business partners on the Events Strategy . Stakeholders will include the usual external providers alongside our Education Subject Matter Expert community (associates), Sales, Product and Marketing as well as Policy and Regulation, however this is by no means an exhaustive list. You will be no stranger to writing event proposals and producing clear and concise roadmaps alongside the inevitable post event analysis to positively report on their impact and Return on Investment (ROI). Opportunities will be given to develop and lead on Continuous Improvement and development projects. You will have worked within a business partnering relationship environment already and excelled at creating, planning and delivering online, face to face and engagement platform events with complexity and at scale and enjoyed it! Ultimately this role is to; Empower and lead a delivery focused events team. Enhance brand reputation through events programmes to our customers. Provide confidence to our customers through; consistent, timely, high quality delivery, excellent communication, and the wider services we provide. Every year we make results happen for over a million young people across the UK. To explore how you might be a part of that, apply through the link. Every application will receive a response. What next Tell us about yourself via our website with your CV and a cover letter if you wish. Applications will close at midnight on Sunday 25 September 2022 After that we are looking at a 1 stage interview process via MS Teams with offers being made by end of October 2022. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Lead a team of events experts to create and deliver a wide range of events that support customer needs, the product, service and customer objectives and wider AQA strategic objectives, support teachers' professional development and enhance AQA's brand, influence and reputation.Section 1: Key Accountabilities Customer - External or Internal Customers perceive the AQA 'event experience' to be high quality and of value. The events programme is viewed as an essential part of the wider core product support offer and contributes to the achievement of AQA strategic objectives. Strong relationships with key internal stakeholders are established and maintained across the wider business, to build trust in the team's ability to deliver across all areas. Team is viewed as centre of excellence for events. Demonstrates commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Develop the event content strategy that reflects market and customer need and build and manage relationships with strategic partners to deliver co-created events where appropriate. Working with Head of Customer Training & Events to: develop the Events business partnering approach, position the team as a centre of excellence within AQA and advise business partners on the Events Strategy. Define the key characteristics of an AQA 'event experience' to ensure a high quality and consistent experience for customer. Write event proposals that meet objectives that arise from product, service or strategic initiatives and/or contribute to business case led by Product Management or Market Strategy providing detail on financial and resource impact. Create strong partnerships with internal business stakeholders to: Oversee production of a roadmap of all event activity taking place across the business and provide expert advice and support, as required through the business partnering approach. Define the annual customer events programme ensuring that activity contributes to the achievement of product and service objectives and is closely aligned to, and enables the Marketing and Brand strategy. Finance Performance against the programme budget is effectively monitored and managed throughout the year, ensuring delivery to financial targets. Opportunities for cost efficiencies are identified, where possible, and without impacting on customer experience. Working with Sourcing and Supply and Market Strategy team (where appropriate), lead on negotiations for event sponsorships. Creation and management of the events programme budget and making decisions to ensure costs are managed efficiently without compromises being made to the overall customer experience. Product and internal processes Lead and manage a team of event professionals so they are empowered to deliver excellence to customers and internal business partners. Leads creation, development and delivery of AQA customer events that are viewed as industry leading and that positively impact on our customers' understanding of our brand and what 'being AQA' means. Processes ensure that customers receive a consistent high-quality experience and the team is able to respond to emerging needs quickly and flexibly. Work with Head of Customer Training & Events and other leaders within the team to: 1. translate AQA strategic objectives and the Customer & Sales vision to ensure that colleagues have clarity of purpose, clear accountabilities and are empowered to be effective at all times. 2. set, monitor and report against targets to key internal stakeholders 3. develop, implement and continually improve processes across the Customer Training & Events Team to ensure best practise and to enable the team to respond to customer needs quickly and flexibly. 4. lead on projects required to deliver the product, service and customer objectives. Analyse post event data from across the events programme and report on impact and ROI of the programme as a whole and identify opportunities for Continuous Improvement. Ensure that objectives and success measures are in place for all events so that impact and ROI of activity can be measured. People and culture To model leadership behaviours with confidence and to get the very best from direct reports and teams by providing clarity, feedback, coaching and development, while continuously seeking to enhance performance in line with business objectives. Builds collaborative relationships across all key internal and external stakeholders in order to develop and deliver the events programme. Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives. Creates an environment of mutual trust and respect where team members feel valued and are empowered to achieve their best in the service of our customers. Technology Appropriate technology solutions are in place to support the effective delivery of events and a seamless customer experience. Team use enabling technology to plan and deliver events and progress is visible to all relevant stakeholders. Lead on the selection of appropriate technological solutions to support event delivery eg hybrid event software. Government and external All customer events comply with relevant Ofqual Conditions of Recognition as well as all AQA's policies and other legislative requirements, including but not limited to HSE..... click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Researcher Permanent Salary Guildford: £34,200 - £37,900 Manchester: £32,800 - £36,400 Hybrid Working - up to 3 days per week from home Please upload evidence of writing with your application. This is not limited to peer-reviewed journal articles and may include (published) research reports, webpages / blog posts or conference papers (but not just slides). Are you a Researcher with expertise in education, assessment, psychology or a related field? Do you have experience of applying quantitative research methods to complex problems and hold a minimum of a Master's degree with a significant research element? In this job you will be able to expand your experience working in the education assessment industry. You will collaborate with qualitative, quantitative and mixed-methods researchers as well as subject-matter experts to ensure our exams and assessment solutions are valid, reliable and based on evidence. You will have a working week of 35 hours, with up to three days working from home per week. You will have a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will have a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You'll be: Evaluating the validity, reliability and fairness of assessments using mixed-methods research Developing original ways to collect, analyse and interpret educational data Supporting the design, development and evaluation of new products and services Engaging with education stakeholders to maximise the uptake and influence of the research Disseminating and reporting research results using a variety of scientific and policy-oriented channels Contributing to a positive and collaborative working culture that brings out the best in people Building rapport to help develop effective working relationships with internal and external stakeholders Please upload your CV and covering letter via our AQA job portal , as well as evidence of publication as specified at the top of this ad (note: this is mandatory for shortlisting). If you would like more information, feel free to get in touch with and we'll be happy to answer your questions. Don't leave it until later! Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To work with Senior Researchers to provide research and development services that support organisational improvement, development of innovative practices and products, and help position AQA as a thought leader in the assessment research community. The post holder will work with senior staff in Research & Development and colleagues across the business to create and deliver outputs in operational, assessment design or policy-related contexts, using research skills to support senior staff in Research and Development to make recommendations and decisions in complex, open-ended situations. This will require developing specialist knowledge of appropriate research methodologies and development techniques. The postholder will contribute to projects within the team's matrix management model, supporting and leading tasks or projects as required.Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Working with colleagues from across the business, contribute to the development and delivery of research and development projects and services for the business, encompassing, as appropriate, operational, assessment design and policy research. Develop and maintain collaborative working practices that feed into organisational objectives and facilitate knowledge exchange and co-creation of research and development outputs. Provide proactive advice and guidance to colleagues on research and development related issues, and the relationship of these to their areas of work. Build effective working relationships with internal colleagues, influencing thinking in relation to research and development. Represent the team on AQA groups, sharing insights to inform and support AQA decision making, where required. Contribute to the evaluation and monitoring of the requirements for research and development services in the organisation and provide expertise in relation to the provision of research and development solutions. Cash (finances) Ensuring sound financial management and a robust asset base Ensure that projects meet business needs flexibly, responsively and to agreed time, cost and quality criteria. Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Product and internal processes Delivering quality products and outcomes - as recognised by the customer Contribute to projects to design and deliver research-driven solutions to business needs in operational, assessment design or policy-related contexts. Working individually or with senior colleagues in Research and Development, produce and deliver research reports, presentations and other outputs that are clear, succinct and fit for purpose and audience, and that advance AQA and/or industry knowledge. Work with colleagues within Research and Regulation and in other business areas to ensure that research and development activity delivers outputs and outcomes that achieve impact targeted to the needs of the business. Develop knowledge of approaches to research and development, ensuring that all work uses state of the art methods, reviewing the impact of and approaches to research taken by similar organisations. Contribute to the ongoing development of the team's research and development practice. Ensure AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture Ensuring we have great people achieving their potential Contribute to a motivated and positive team culture, focussed on service delivery and continuous improvement. Work with others to achieve the organisation and team vision, modelling AQA's values and behaviours, contributing expertise and developing self to achieve excellence. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems Makes good use of appropriate and innovative research and development technologies in support of the achievement of AQA strategic objectives Government and external Providing timely, valued insight and evidence that inform policy Develops a public voice in the assessment research community that contributes to the maintenance and enhancement of AQA's reputation in educational assessment and its influence on the development of assessment policy and practice. Working with senior colleagues in R & D, ensures that external dissemination of research secures targeted impact and maintains the organisation's reputation as a centre of excellence in research on educational assessment. Where appropriate, represents AQA at seminars and conferences, sharing insights and expertise to inform and influence thought in the industry. Key internal relationships: Colleagues from across the business who are customers of Research and Development services, especially in Qualifications and Markets, Operations and Policy teams Key external relationships: AQA customers, regulators and policy stakeholders The academic assessment research community Key performance indicators: Under the supervision of senior staff in R & D, delivery of research and development projects and services in line with cost, quality, and time KPIs. Person profile Knowledge A/I/P - Knowledge of a range of research methodologies and development techniques and their purposes, uses and potential impact. I/P - Understanding of the assessment research environment and awareness of key debates, players and influencers. I/P - Broad understanding of the political, educational and business context within which AQA works Qualification A - Educated to degree level or equivalent professional qualification or demonstrable experience for the required role Skills A/I/P - The ability to think analytically, to understand and synthesise complex, diverse and incomplete information and to present reasoned arguments A/I/P - The ability to produce, gather and interpret complex quantitative and qualitative information to support sound decision-making A/I/P - Strong interpersonal and communication skills, able to build rapport with a diverse range of stakeholders. A/I/P - The ability to work both independently and as part of a team. A/I/P - The ability and willingness to constructively challenge the thinking of others A/I/P - The ability to compile and present research reports and insights in a variety of formats and styles in both written and spoken forms A/I/P - The ability to assess risks and recommend actions Behaviours I/P - Communication I/P - Flexibility I/P - Customer focused I/P - Personal contribution..... click apply for full job details
Sep 23, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Researcher Permanent Salary Guildford: £34,200 - £37,900 Manchester: £32,800 - £36,400 Hybrid Working - up to 3 days per week from home Please upload evidence of writing with your application. This is not limited to peer-reviewed journal articles and may include (published) research reports, webpages / blog posts or conference papers (but not just slides). Are you a Researcher with expertise in education, assessment, psychology or a related field? Do you have experience of applying quantitative research methods to complex problems and hold a minimum of a Master's degree with a significant research element? In this job you will be able to expand your experience working in the education assessment industry. You will collaborate with qualitative, quantitative and mixed-methods researchers as well as subject-matter experts to ensure our exams and assessment solutions are valid, reliable and based on evidence. You will have a working week of 35 hours, with up to three days working from home per week. You will have a good pension; you can contribute up to 7% and we will put in 11.5% giving 18.5% towards your pension. You will have a basic of 25 days annual leave per year, with extra days at Christmas and the Bank Holidays on top. You'll be: Evaluating the validity, reliability and fairness of assessments using mixed-methods research Developing original ways to collect, analyse and interpret educational data Supporting the design, development and evaluation of new products and services Engaging with education stakeholders to maximise the uptake and influence of the research Disseminating and reporting research results using a variety of scientific and policy-oriented channels Contributing to a positive and collaborative working culture that brings out the best in people Building rapport to help develop effective working relationships with internal and external stakeholders Please upload your CV and covering letter via our AQA job portal , as well as evidence of publication as specified at the top of this ad (note: this is mandatory for shortlisting). If you would like more information, feel free to get in touch with and we'll be happy to answer your questions. Don't leave it until later! Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To work with Senior Researchers to provide research and development services that support organisational improvement, development of innovative practices and products, and help position AQA as a thought leader in the assessment research community. The post holder will work with senior staff in Research & Development and colleagues across the business to create and deliver outputs in operational, assessment design or policy-related contexts, using research skills to support senior staff in Research and Development to make recommendations and decisions in complex, open-ended situations. This will require developing specialist knowledge of appropriate research methodologies and development techniques. The postholder will contribute to projects within the team's matrix management model, supporting and leading tasks or projects as required.Key result areas: Customer (external or internal) Being trusted and reliable in assessment design and delivery Working with colleagues from across the business, contribute to the development and delivery of research and development projects and services for the business, encompassing, as appropriate, operational, assessment design and policy research. Develop and maintain collaborative working practices that feed into organisational objectives and facilitate knowledge exchange and co-creation of research and development outputs. Provide proactive advice and guidance to colleagues on research and development related issues, and the relationship of these to their areas of work. Build effective working relationships with internal colleagues, influencing thinking in relation to research and development. Represent the team on AQA groups, sharing insights to inform and support AQA decision making, where required. Contribute to the evaluation and monitoring of the requirements for research and development services in the organisation and provide expertise in relation to the provision of research and development solutions. Cash (finances) Ensuring sound financial management and a robust asset base Ensure that projects meet business needs flexibly, responsively and to agreed time, cost and quality criteria. Demonstrate commercial flexibility by undertaking other responsibilities which are of a commensurate level as business needs change. Product and internal processes Delivering quality products and outcomes - as recognised by the customer Contribute to projects to design and deliver research-driven solutions to business needs in operational, assessment design or policy-related contexts. Working individually or with senior colleagues in Research and Development, produce and deliver research reports, presentations and other outputs that are clear, succinct and fit for purpose and audience, and that advance AQA and/or industry knowledge. Work with colleagues within Research and Regulation and in other business areas to ensure that research and development activity delivers outputs and outcomes that achieve impact targeted to the needs of the business. Develop knowledge of approaches to research and development, ensuring that all work uses state of the art methods, reviewing the impact of and approaches to research taken by similar organisations. Contribute to the ongoing development of the team's research and development practice. Ensure AQA is safe and legally compliant by applying AQA's policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS. People and culture Ensuring we have great people achieving their potential Contribute to a motivated and positive team culture, focussed on service delivery and continuous improvement. Work with others to achieve the organisation and team vision, modelling AQA's values and behaviours, contributing expertise and developing self to achieve excellence. Technology Delivering demonstrably secure, reliable, agile and cost-effective systems Makes good use of appropriate and innovative research and development technologies in support of the achievement of AQA strategic objectives Government and external Providing timely, valued insight and evidence that inform policy Develops a public voice in the assessment research community that contributes to the maintenance and enhancement of AQA's reputation in educational assessment and its influence on the development of assessment policy and practice. Working with senior colleagues in R & D, ensures that external dissemination of research secures targeted impact and maintains the organisation's reputation as a centre of excellence in research on educational assessment. Where appropriate, represents AQA at seminars and conferences, sharing insights and expertise to inform and influence thought in the industry. Key internal relationships: Colleagues from across the business who are customers of Research and Development services, especially in Qualifications and Markets, Operations and Policy teams Key external relationships: AQA customers, regulators and policy stakeholders The academic assessment research community Key performance indicators: Under the supervision of senior staff in R & D, delivery of research and development projects and services in line with cost, quality, and time KPIs. Person profile Knowledge A/I/P - Knowledge of a range of research methodologies and development techniques and their purposes, uses and potential impact. I/P - Understanding of the assessment research environment and awareness of key debates, players and influencers. I/P - Broad understanding of the political, educational and business context within which AQA works Qualification A - Educated to degree level or equivalent professional qualification or demonstrable experience for the required role Skills A/I/P - The ability to think analytically, to understand and synthesise complex, diverse and incomplete information and to present reasoned arguments A/I/P - The ability to produce, gather and interpret complex quantitative and qualitative information to support sound decision-making A/I/P - Strong interpersonal and communication skills, able to build rapport with a diverse range of stakeholders. A/I/P - The ability to work both independently and as part of a team. A/I/P - The ability and willingness to constructively challenge the thinking of others A/I/P - The ability to compile and present research reports and insights in a variety of formats and styles in both written and spoken forms A/I/P - The ability to assess risks and recommend actions Behaviours I/P - Communication I/P - Flexibility I/P - Customer focused I/P - Personal contribution..... click apply for full job details
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Creative Artworker (Junior Graphic Designer) Permanent Salary Guildford: £27,000 - £30,600 Hybrid working - up to 3 days per week from home Is creativity your life blood? Do you know what it takes to engage others with visually compelling material? Want to turn ideas into reality as part of a top team? At AQA we're entering an exciting new phase where as a Creative Artworker you will be at the heart of fresh design. You will support the creation and delivery of ambitious and engaging marketing campaign assets across all marketing channels. As part of the AQA Creative Studio, you will work on a wide variety of materials including corporate identity, advertising and promotional collateral, exhibition and display, brochures, newsletters, and specifications. Collaborating with the Marketing & Brand team, this role is crucial to creating connection and developing trust with our customers. Landscape: Reporting to the Marketing Planning Manager, you will become part of the AQA Creative Studio, working alongside two Graphic Designers and a Copywriter. The AQA Creative Studio sits within Marketing Operations. Activities: Work with the Marketing Planning Manager, Graphic Designers, and others on marketing campaign assets, advising on style, format and production. Produce a wide range of collateral that meets campaign briefs, and adheres to brand guidelines. Co-ordinate the development of an images/illustrations library. Organise and support creative direction on photo and filming shoots where appropriate. Support specification development processes, designing and updating AQA's specifications in line with Digital requirements and Curriculum changes. Work with colleagues in managing timescales and communicating with colleagues on progress and any potential delays. Work with the marketing teams to ensure that graphics used across all digital channels meet AQA brand requirements. Ensure templates are in place enabling other parts of the business to self-create materials for lower priority needs Need to know (to be successful in this role, you will need): Knowledge of delivery channels and understanding of most effective design approaches across these channels. In-depth knowledge and understanding of graphic design best practice and trends Creative industry knowledge and expertise - a broad understanding of the campaign environment and the creative elements that make up a fantastic campaign Creative thinker - able to turn campaign briefs into exciting ideas that stretch AQA's visual ways of delivering campaigns A confident communicator, both in person and in writing, the role requires significant networking within and outside the organisation. A pro-active approach with the ability to work in a team and independently. Benefits of working at AQA include, but are not limited to: A fun, supportive and open-minded team A generous pension scheme 25 days annual leave (which rises a day per year for up to five years) with the Bank Holidays and extra closure days over the Christmas period on top Flexible working 35 hour week Corporate access to a mindfulness and wellbeing programme CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To support the creation and delivery of ambitious and engaging marketing campaign assets across all marketing channels. The Creative Artworker will work in the AQA Creative Studio, alongside Graphic Designers, and a Copywriter, and will work on a wide variety of materials including corporate identity, advertising and promotional collateral, exhibition and display, brochures, newsletters, and specifications. Collaborating with the Marketing & Brand team, this role is crucial to creating connection and developing trust with our customers.Activities: To work with the Marketing Planning Manager, Graphic Designers, and others on marketing campaign assets, advising on style, format and production. To produce a wide range of collateral that meets campaign briefs, and adheres to brand guidelines. To co-ordinate the development of an images/illustrations library. To organise and support creative direction on photo and filming shoots where appropriate. To support specification development processes, designing and updating AQA's specifications in line with Digital requirements and Curriculum changes. To work with colleagues in managing timescales and communicating with colleagues on progress and any potential delays. Work with the marketing teams to ensure that graphics used across all digital channels meet AQA brand requirements. To ensure templates are in place enable other parts of the business to self-create materials for lower priority needs Need to know (to be successful in this role, you will need to know): Knowledge of delivery channels and understanding of most effective design approaches across these channels. In-depth knowledge and understanding of graphic design best practice and trends Creative industry knowledge and expertise - a broad understanding of the campaign environment and the creative elements that make up a fantastic campaign Creative thinker - able to turn campaign briefs into exciting ideas that stretch AQA's visual ways of delivering campaigns A confident communicator, both in person and in writing, the role requires significant networking within and outside the organisation. Someone who is self-motivated and who can work well in a team and on their own.
Sep 23, 2022
Full time
At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Creative Artworker (Junior Graphic Designer) Permanent Salary Guildford: £27,000 - £30,600 Hybrid working - up to 3 days per week from home Is creativity your life blood? Do you know what it takes to engage others with visually compelling material? Want to turn ideas into reality as part of a top team? At AQA we're entering an exciting new phase where as a Creative Artworker you will be at the heart of fresh design. You will support the creation and delivery of ambitious and engaging marketing campaign assets across all marketing channels. As part of the AQA Creative Studio, you will work on a wide variety of materials including corporate identity, advertising and promotional collateral, exhibition and display, brochures, newsletters, and specifications. Collaborating with the Marketing & Brand team, this role is crucial to creating connection and developing trust with our customers. Landscape: Reporting to the Marketing Planning Manager, you will become part of the AQA Creative Studio, working alongside two Graphic Designers and a Copywriter. The AQA Creative Studio sits within Marketing Operations. Activities: Work with the Marketing Planning Manager, Graphic Designers, and others on marketing campaign assets, advising on style, format and production. Produce a wide range of collateral that meets campaign briefs, and adheres to brand guidelines. Co-ordinate the development of an images/illustrations library. Organise and support creative direction on photo and filming shoots where appropriate. Support specification development processes, designing and updating AQA's specifications in line with Digital requirements and Curriculum changes. Work with colleagues in managing timescales and communicating with colleagues on progress and any potential delays. Work with the marketing teams to ensure that graphics used across all digital channels meet AQA brand requirements. Ensure templates are in place enabling other parts of the business to self-create materials for lower priority needs Need to know (to be successful in this role, you will need): Knowledge of delivery channels and understanding of most effective design approaches across these channels. In-depth knowledge and understanding of graphic design best practice and trends Creative industry knowledge and expertise - a broad understanding of the campaign environment and the creative elements that make up a fantastic campaign Creative thinker - able to turn campaign briefs into exciting ideas that stretch AQA's visual ways of delivering campaigns A confident communicator, both in person and in writing, the role requires significant networking within and outside the organisation. A pro-active approach with the ability to work in a team and independently. Benefits of working at AQA include, but are not limited to: A fun, supportive and open-minded team A generous pension scheme 25 days annual leave (which rises a day per year for up to five years) with the Bank Holidays and extra closure days over the Christmas period on top Flexible working 35 hour week Corporate access to a mindfulness and wellbeing programme CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary To support the creation and delivery of ambitious and engaging marketing campaign assets across all marketing channels. The Creative Artworker will work in the AQA Creative Studio, alongside Graphic Designers, and a Copywriter, and will work on a wide variety of materials including corporate identity, advertising and promotional collateral, exhibition and display, brochures, newsletters, and specifications. Collaborating with the Marketing & Brand team, this role is crucial to creating connection and developing trust with our customers.Activities: To work with the Marketing Planning Manager, Graphic Designers, and others on marketing campaign assets, advising on style, format and production. To produce a wide range of collateral that meets campaign briefs, and adheres to brand guidelines. To co-ordinate the development of an images/illustrations library. To organise and support creative direction on photo and filming shoots where appropriate. To support specification development processes, designing and updating AQA's specifications in line with Digital requirements and Curriculum changes. To work with colleagues in managing timescales and communicating with colleagues on progress and any potential delays. Work with the marketing teams to ensure that graphics used across all digital channels meet AQA brand requirements. To ensure templates are in place enable other parts of the business to self-create materials for lower priority needs Need to know (to be successful in this role, you will need to know): Knowledge of delivery channels and understanding of most effective design approaches across these channels. In-depth knowledge and understanding of graphic design best practice and trends Creative industry knowledge and expertise - a broad understanding of the campaign environment and the creative elements that make up a fantastic campaign Creative thinker - able to turn campaign briefs into exciting ideas that stretch AQA's visual ways of delivering campaigns A confident communicator, both in person and in writing, the role requires significant networking within and outside the organisation. Someone who is self-motivated and who can work well in a team and on their own.
