Business Unit: Unsecured Lending Salary Range: £45,600 - £56,000 per annum DOE + benefits Location: Hybrid with occasional travel to a hub Contract Type: Permanent Our Team The Strategy team is at the heart of driving commercial performance and customer value across our Unsecured Existing Customer portfolios. We lead the design and execution of data-driven strategies that deepen customer engagement, optimise credit performance, and unlock sustainable growth. From stimulating card activity, to limit management and persistent debt solutions, we focus on delivering measurable outcomes that enhance profitability and customer experience. By balancing risk and reward, and leveraging advanced segmentation and analytics, we identify and act on opportunities that fuel business success. Our work is fast-paced, collaborative, and focused on innovation that delivers real impact. What you'll be doing Supporting the design and execution of targeted customer campaigns that drive engagement, retention, and commercial value across the unsecured lending portfolio. Using advanced analytics and segmentation to identify opportunities for growth, optimise pricing strategies, and enhance customer outcomes. Applying commercial acumen to ensure strategies deliver measurable financial benefits, including balance growth and margin improvement. Collaborating cross-functionally with Marketing, Operations, Digital and Risk teams to ensure campaigns are effective, efficient, compliant and aligned with business objectives. Have curious, creative & commercial mindset, ideally with an understanding of Profit & Loss drivers within unsecured lending, including Credit Cards. Innovating & developing existing customer relationship management activities, across a range of engagement channels in a data & insight led approach. Providing actionable insights and recommendations to senior stakeholders, influencing decision-making through clear, concise communication. Representing the team in key governance forums, ensuring strategic alignment and robust challenge where needed. Championing a culture of continuous improvement and customer-centric thinking within the team and wider business. We need you to have Strong analytical skills and high proficiency in SAS/SQL and Microsoft Office. Proven experience in developing and executing customer relationship strategies & campaigns, with a commercial lens. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. A deep understanding of data structures and the commercial levers that drive portfolio performance. Ability to manage multiple priorities in a dynamic environment, supporting and mentoring junior team members. A collaborative mindset with a track record of delivering change and innovation through cross-functional teamwork. It's a bonus if you have but not essential Knowledge of the legal and regulatory landscape Familiarity with Finance and Profit & Loss Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit: Unsecured Lending Salary Range: £45,600 - £56,000 per annum DOE + benefits Location: Hybrid with occasional travel to a hub Contract Type: Permanent Our Team The Strategy team is at the heart of driving commercial performance and customer value across our Unsecured Existing Customer portfolios. We lead the design and execution of data-driven strategies that deepen customer engagement, optimise credit performance, and unlock sustainable growth. From stimulating card activity, to limit management and persistent debt solutions, we focus on delivering measurable outcomes that enhance profitability and customer experience. By balancing risk and reward, and leveraging advanced segmentation and analytics, we identify and act on opportunities that fuel business success. Our work is fast-paced, collaborative, and focused on innovation that delivers real impact. What you'll be doing Supporting the design and execution of targeted customer campaigns that drive engagement, retention, and commercial value across the unsecured lending portfolio. Using advanced analytics and segmentation to identify opportunities for growth, optimise pricing strategies, and enhance customer outcomes. Applying commercial acumen to ensure strategies deliver measurable financial benefits, including balance growth and margin improvement. Collaborating cross-functionally with Marketing, Operations, Digital and Risk teams to ensure campaigns are effective, efficient, compliant and aligned with business objectives. Have curious, creative & commercial mindset, ideally with an understanding of Profit & Loss drivers within unsecured lending, including Credit Cards. Innovating & developing existing customer relationship management activities, across a range of engagement channels in a data & insight led approach. Providing actionable insights and recommendations to senior stakeholders, influencing decision-making through clear, concise communication. Representing the team in key governance forums, ensuring strategic alignment and robust challenge where needed. Championing a culture of continuous improvement and customer-centric thinking within the team and wider business. We need you to have Strong analytical skills and high proficiency in SAS/SQL and Microsoft Office. Proven experience in developing and executing customer relationship strategies & campaigns, with a commercial lens. Excellent communication and stakeholder management skills, with the ability to influence at senior levels. A deep understanding of data structures and the commercial levers that drive portfolio performance. Ability to manage multiple priorities in a dynamic environment, supporting and mentoring junior team members. A collaborative mindset with a track record of delivering change and innovation through cross-functional teamwork. It's a bonus if you have but not essential Knowledge of the legal and regulatory landscape Familiarity with Finance and Profit & Loss Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Mortgage Operations Salary: £23,500 - £25,000 per annum Location : UK Hybrid Glasgow/ Gosforth Our Document Assessor role is in a fast paced, exciting environment where no two days are the same. There's a buzz in the department and it's the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for existing customers, helping them with a range of queries. What you'll be doing You are responsible for the successful assessment of mortgage application documentation in line with policy, risk and regulation, whilst at all times demonstrating adherence to Responsible Lending principles. You'll support colleagues across Virgin Money, providing guidance, advice, support and coaching to increase capability and ensure our customers receive a right first-time service. You'll promote Virgin Money by demonstrating the required behaviours, Customer Experience and by being an ambassador for the brand. Effectively assess documentation in line with your delegated authority, fully demonstrating that the loan is reasonable and in line with the original lending decision and VM policy. Effectively verify the adequacy and authenticity of supporting documentation ensuring that any that any fraud or financial crime suspicions are reported. Build professional relationships with our Intermediary partners, keeping them informed throughout the mortgage process. Identify improvements to processes, procedures, policy and systems, suggesting ways to maximise efficiency, increase capability and reduce rework. Play an active role in the development and implementation of new commercial strategies/projects, ensuring that the impact on process and underwriting is fully understood/considered. Manage your own performance, actively monitoring and managing your quality, productivity, and overall performance, taking proactive action to continuously improve. Keep up to date on all policy, procedure, operational and corporate changes, by reading communications and viewing Intranet content. Maintain a strong awareness of any changes within the business and industrywhich could improve our processes, procedures and policy, taking proactive steps to make valuable and sustainable changes. We need you to have Proven experience in mortgage industry and an understanding of the end to end process Ability to pay close attention to detail, whilst working in a fast-paced environment. Demonstrated excellence in verbal and written communication, supported by strong PC literacy and proven administrative capabilities Proven ability to successfully manage diverse workloads and complex proves in fast paced, deadline drive environments Track record of consistently delivering outstanding customer experiences through a strong focus on quality and service Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit: Mortgage Operations Salary: £23,500 - £25,000 per annum Location : UK Hybrid Glasgow/ Gosforth Our Document Assessor role is in a fast paced, exciting environment where no two days are the same. There's a buzz in the department and it's the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for existing customers, helping them with a range of queries. What you'll be doing You are responsible for the successful assessment of mortgage application documentation in line with policy, risk and regulation, whilst at all times demonstrating adherence to Responsible Lending principles. You'll support colleagues across Virgin Money, providing guidance, advice, support and coaching to increase capability and ensure our customers receive a right first-time service. You'll promote Virgin Money by demonstrating the required behaviours, Customer Experience and by being an ambassador for the brand. Effectively assess documentation in line with your delegated authority, fully demonstrating that the loan is reasonable and in line with the original lending decision and VM policy. Effectively verify the adequacy and authenticity of supporting documentation ensuring that any that any fraud or financial crime suspicions are reported. Build professional relationships with our Intermediary partners, keeping them informed throughout the mortgage process. Identify improvements to processes, procedures, policy and systems, suggesting ways to maximise efficiency, increase capability and reduce rework. Play an active role in the development and implementation of new commercial strategies/projects, ensuring that the impact on process and underwriting is fully understood/considered. Manage your own performance, actively monitoring and managing your quality, productivity, and overall performance, taking proactive action to continuously improve. Keep up to date on all policy, procedure, operational and corporate changes, by reading communications and viewing Intranet content. Maintain a strong awareness of any changes within the business and industrywhich could improve our processes, procedures and policy, taking proactive steps to make valuable and sustainable changes. We need you to have Proven experience in mortgage industry and an understanding of the end to end process Ability to pay close attention to detail, whilst working in a fast-paced environment. Demonstrated excellence in verbal and written communication, supported by strong PC literacy and proven administrative capabilities Proven ability to successfully manage diverse workloads and complex proves in fast paced, deadline drive environments Track record of consistently delivering outstanding customer experiences through a strong focus on quality and service Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Asset Finance, Business Banking Salary range: £23,500 - £27,000 per annum DOE + benefits Location: Hybrid - with travel Glasgow Hub once a week Contract type : Permanent Our Team An exciting opportunity exists within Virgin Money's well established and fast-growing Asset Finance business. We support SME and mid-market businesses across the UK with our suite of Asset Finance products. Our customers range from small and complex high-growth businesses, through larger SMEs to those that have already grown to become the backbone of the UK economy. This is an excellent opportunity to join a small and friendly team performing a core function at the heart of our business and gain Asset Finance Hire Purchase and Lease product knowledge and transactional experience within a specialist area. What you'll be doing Answering incoming calls and dealing with incoming written queries and requests as well as administering daily and weekly team tasks. Duties and responsibilities will later proceed to the processing of more complex administrative transactions. You will be answering general customer enquiries and providing settlement quotes for Hire Purchase and Lease products. You will ensure numerous policies and procedures have been followed and all work is completed to a high standard. You will liaise with the salesperson or customer to resolve any queries within Service Level Agreements (SLAs). You will perform transactional changes to live agreements, manage in life transactions, process termination of agreements and perform numerous wide-ranging administration tasks within the Settlements & Customer Service function. The role will also provide opportunity to gain additional knowledge and skills by participating in cross-skilling across the wider team. You will work collaboratively with the wider Asset Finance team to create innovation and ensure changes are effectively delivered. We need you to have Experience communicating with external customers in a professional but friendly manner. Demonstrable experience of building a rapport with customers and key stakeholders and building relationships. A track record of working quickly, managing a high level of customer requests and maintaining excellent quality outputs. Experience in operational functions and environments where SLAs are required to be met, and operational process compliance is a necessity. We need you to be proactive, dynamic, flexible and provide an efficient and accurate service to ensure that daily workflow is completed. A passion for delivering exceptional customer service and maintaining a high level of accuracy. Ability to learn at pace and reach a competency level within set targets as we have a varying set of products, systems and processes. Good mathematical knowledge, good communication skills both oral and written. It's a bonus if you have but not essential Telephony experience Knowledge of Asset Finance Intermediary competency in Microsoft packages i.e. Word, Excel, Foxit, Access. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit: Asset Finance, Business Banking Salary range: £23,500 - £27,000 per annum DOE + benefits Location: Hybrid - with travel Glasgow Hub once a week Contract type : Permanent Our Team An exciting opportunity exists within Virgin Money's well established and fast-growing Asset Finance business. We support SME and mid-market businesses across the UK with our suite of Asset Finance products. Our customers range from small and complex high-growth businesses, through larger SMEs to those that have already grown to become the backbone of the UK economy. This is an excellent opportunity to join a small and friendly team performing a core function at the heart of our business and gain Asset Finance Hire Purchase and Lease product knowledge and transactional experience within a specialist area. What you'll be doing Answering incoming calls and dealing with incoming written queries and requests as well as administering daily and weekly team tasks. Duties and responsibilities will later proceed to the processing of more complex administrative transactions. You will be answering general customer enquiries and providing settlement quotes for Hire Purchase and Lease products. You will ensure numerous policies and procedures have been followed and all work is completed to a high standard. You will liaise with the salesperson or customer to resolve any queries within Service Level Agreements (SLAs). You will perform transactional changes to live agreements, manage in life transactions, process termination of agreements and perform numerous wide-ranging administration tasks within the Settlements & Customer Service function. The role will also provide opportunity to gain additional knowledge and skills by participating in cross-skilling across the wider team. You will work collaboratively with the wider Asset Finance team to create innovation and ensure changes are effectively delivered. We need you to have Experience communicating with external customers in a professional but friendly manner. Demonstrable experience of building a rapport with customers and key stakeholders and building relationships. A track record of working quickly, managing a high level of customer requests and maintaining excellent quality outputs. Experience in operational functions and environments where SLAs are required to be met, and operational process compliance is a necessity. We need you to be proactive, dynamic, flexible and provide an efficient and accurate service to ensure that daily workflow is completed. A passion for delivering exceptional customer service and maintaining a high level of accuracy. Ability to learn at pace and reach a competency level within set targets as we have a varying set of products, systems and processes. Good mathematical knowledge, good communication skills both oral and written. It's a bonus if you have but not essential Telephony experience Knowledge of Asset Finance Intermediary competency in Microsoft packages i.e. Word, Excel, Foxit, Access. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Unsecured Lending Salary range: £58,400 - £81,600 per annum DOE + benefits Location : Hybrid - Travel to Chester Hub when required Contract type : Permanent Our Team We're not just a commercial team - we're a catalyst for change in the credit card industry. Bold in our thinking and disruptive by design, we thrive on innovation, challenge convention, and build propositions that lead the market. As part of Nationwide, we're guided by a clear purpose: to serve our members and communities, not shareholders. That means every decision we make is rooted in doing what's right - creating fairer, more inclusive financial products that deliver real value. If you're driven by ideas, excited by transformation, and ready to create what's next, you'll feel right at home here. What you'll be doing Develop intuitive, value-driven product features that elevate customer experience and foster long-term retention. Spearhead the creation and evolution of innovative credit card propositions, ensuring they remain competitive, customer-focused, and commercially impactful. Act as the commercial lead in key projects, driving commercial initiatives from conception to execution, ensuring they align with business strategy and deliver measurable results. Stay ahead of industry trends, identifying opportunities to challenge norms, introduce breakthrough innovations, and set new standards in the credit card market. Strengthen distribution through emerging acquisition channels, optimising customer journeys to enhance reach, conversion, and engagement. Oversee and optimise cobrand relationships to maximise commercial performance, ensuring alignment with strategic objectives and customer proposition enhancements. Work cross-functionally with internal teams and external partners to align product strategy with business objectives and market opportunities. Oversee product compliance with Consumer Duty, embedding fair value assessments and continuous customer outcome monitoring into the proposition lifecycle. We need you to have Demonstrable experience in credit card products, commercial strategy, or financial services, with a track record of successfully designing, enhancing, and launching credit card propositions that improve customer outcomes and business performance. Experience managing external partnerships, such as cobrand relationships, to enhance proposition value, strengthen commercial performance, and align with strategic objectives. Experience supporting cross-functional initiatives, working with marketing, operations, or commercial teams to implement product strategies. It's a bonus if you have but not essential Understanding of P&L and Financial Metrics: Awareness of profit and loss principles, cost management, and revenue drivers to support commercial decisions Executive-Level Influence: Proven ability to engage, influence, and collaborate with senior leadership to drive strategic initiatives and business growth. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit: Unsecured Lending Salary range: £58,400 - £81,600 per annum DOE + benefits Location : Hybrid - Travel to Chester Hub when required Contract type : Permanent Our Team We're not just a commercial team - we're a catalyst for change in the credit card industry. Bold in our thinking and disruptive by design, we thrive on innovation, challenge convention, and build propositions that lead the market. As part of Nationwide, we're guided by a clear purpose: to serve our members and communities, not shareholders. That means every decision we make is rooted in doing what's right - creating fairer, more inclusive financial products that deliver real value. If you're driven by ideas, excited by transformation, and ready to create what's next, you'll feel right at home here. What you'll be doing Develop intuitive, value-driven product features that elevate customer experience and foster long-term retention. Spearhead the creation and evolution of innovative credit card propositions, ensuring they remain competitive, customer-focused, and commercially impactful. Act as the commercial lead in key projects, driving commercial initiatives from conception to execution, ensuring they align with business strategy and deliver measurable results. Stay ahead of industry trends, identifying opportunities to challenge norms, introduce breakthrough innovations, and set new standards in the credit card market. Strengthen distribution through emerging acquisition channels, optimising customer journeys to enhance reach, conversion, and engagement. Oversee and optimise cobrand relationships to maximise commercial performance, ensuring alignment with strategic objectives and customer proposition enhancements. Work cross-functionally with internal teams and external partners to align product strategy with business objectives and market opportunities. Oversee product compliance with Consumer Duty, embedding fair value assessments and continuous customer outcome monitoring into the proposition lifecycle. We need you to have Demonstrable experience in credit card products, commercial strategy, or financial services, with a track record of successfully designing, enhancing, and launching credit card propositions that improve customer outcomes and business performance. Experience managing external partnerships, such as cobrand relationships, to enhance proposition value, strengthen commercial performance, and align with strategic objectives. Experience supporting cross-functional initiatives, working with marketing, operations, or commercial teams to implement product strategies. It's a bonus if you have but not essential Understanding of P&L and Financial Metrics: Awareness of profit and loss principles, cost management, and revenue drivers to support commercial decisions Executive-Level Influence: Proven ability to engage, influence, and collaborate with senior leadership to drive strategic initiatives and business growth. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit : Retail Operations Salary range: £25,600- £32,000 per annum DOE + benefits Location : UK Hybrid Glasgow/Gosforth Join our Retail Operations team and play a key role in strengthening governance and reporting. In this role you'll actively support our Retail Operations team in delivery our reports and regulatory returns in a timely and accurate manner, by helping with adhere to governance routines, risk profiling and tracking, control monitoring and other associated risk management activities. You may also support the delivery of continuous improvement items across Retail Operations change. We're looking for a self-motivated, enthusiastic individual who is ready to make a real difference. You'll be risk focused, looking at everything with a customer lens and ensuring the customer is at the heart of all decisions made and risks identified. This important role offers you the opportunity to work across our broad range of products and services from Payments to Savings and Current Accounts. We'd love someone with a passion for making governance and controls simple and effective for our team members and customers. What you'll be doing Creating and maintaining our attestation and reporting calendar and controls Assisting with the preparation of reporting for the Head of Retail Operations Helping with maintaining and the risk profile, ensuring this is kept up to date and reflective of ongoing challenges within the area Assisting the wider team with control testing and reporting Collaborating with key stakeholders across Retail Operations to ensure that controls are in place and issues are managed Owning the cadence and production of our governance packs for Retail Operations providing support to the Retail Operations Leadership team for their content Supporting Customer Support areas with all aspects of Change activities Supporting colleagues who are delivering continuous improvement initiatives to ensure these are delivered in a safe and compliant manner We need you to have Strong experience, knowledge and understanding of risk, controls and reporting Strong communication skills, with the ability to convey complex messages and ideas to a variety of stakeholders including summarising key information clearly & concisely The ability to quickly build positive working relationships with a variety of stakeholders Demonstrated ability to effectively manage workload and meet deadlines in a busy environment Proven experience delivering clear communication and training to teams and stakeholders Track record of managing calendars or schedules. Including coordinating returns, meetings, or other time sensitive activities Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit : Retail Operations Salary range: £25,600- £32,000 per annum DOE + benefits Location : UK Hybrid Glasgow/Gosforth Join our Retail Operations team and play a key role in strengthening governance and reporting. In this role you'll actively support our Retail Operations team in delivery our reports and regulatory returns in a timely and accurate manner, by helping with adhere to governance routines, risk profiling and tracking, control monitoring and other associated risk management activities. You may also support the delivery of continuous improvement items across Retail Operations change. We're looking for a self-motivated, enthusiastic individual who is ready to make a real difference. You'll be risk focused, looking at everything with a customer lens and ensuring the customer is at the heart of all decisions made and risks identified. This important role offers you the opportunity to work across our broad range of products and services from Payments to Savings and Current Accounts. We'd love someone with a passion for making governance and controls simple and effective for our team members and customers. What you'll be doing Creating and maintaining our attestation and reporting calendar and controls Assisting with the preparation of reporting for the Head of Retail Operations Helping with maintaining and the risk profile, ensuring this is kept up to date and reflective of ongoing challenges within the area Assisting the wider team with control testing and reporting Collaborating with key stakeholders across Retail Operations to ensure that controls are in place and issues are managed Owning the cadence and production of our governance packs for Retail Operations providing support to the Retail Operations Leadership team for their content Supporting Customer Support areas with all aspects of Change activities Supporting colleagues who are delivering continuous improvement initiatives to ensure these are delivered in a safe and compliant manner We need you to have Strong experience, knowledge and understanding of risk, controls and reporting Strong communication skills, with the ability to convey complex messages and ideas to a variety of stakeholders including summarising key information clearly & concisely The ability to quickly build positive working relationships with a variety of stakeholders Demonstrated ability to effectively manage workload and meet deadlines in a busy environment Proven experience delivering clear communication and training to teams and stakeholders Track record of managing calendars or schedules. Including coordinating returns, meetings, or other time sensitive activities Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Branch Network Salary Range: £23,500 - £30,000 per annum DOE + Benefits Contract Type: Permanent Full -Time, 35 Hours Our Team Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Ayr branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you're looking for! What you'll be doing • Welcoming our lovely customers to the Store • Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process • Resolving any queries customers may have with their banking • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution • Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone • You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community We need you to have • Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers • Great communication skills with a natural ability to engage and build rapport with lots of different personalities • A flexible and positive working approach to suit customer needs and business demands • Genuine enthusiasm to work with your team to achieve collective goals in a timely way • A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news It's a bonus if you have but not essential • Some financial services experience • Knowledge of banking products • Working knowledge of Microsoft Office applications Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society . We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 24, 2025
Full time
Business Unit: Branch Network Salary Range: £23,500 - £30,000 per annum DOE + Benefits Contract Type: Permanent Full -Time, 35 Hours Our Team Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Ayr branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you're looking for! What you'll be doing • Welcoming our lovely customers to the Store • Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process • Resolving any queries customers may have with their banking • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution • Working with awesome colleagues across our Stores and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone • You'll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community We need you to have • Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers • Great communication skills with a natural ability to engage and build rapport with lots of different personalities • A flexible and positive working approach to suit customer needs and business demands • Genuine enthusiasm to work with your team to achieve collective goals in a timely way • A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news It's a bonus if you have but not essential • Some financial services experience • Knowledge of banking products • Working knowledge of Microsoft Office applications Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year. • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. • Market-leading pension. • Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society . We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit: Group Risk, Operational Risk Management Salary Range: £76,000 - £95,000 Location : UK Remote Contract Type: Permanent Our Team We have an exciting opportunity for a senior risk professional to join the Change Risk team within our broader Operational Risk Management Team. You'll work closely across each of these teams as well as the wider Group Risk Management function as necessary. We require a highly motivated, innovative and talented candidate who is looking for a role that provides plenty of variety, pace and challenge. You will be a seasoned professional with significant expertise in providing oversight of change and in-depth knowledge and expertise in risk management and how this applies to change. You will use your experience and knowledge to really understand the business' changing risk landscape and ensure our change risk oversight activity is effectively targeted and value-add. You will lead and provide SME input, challenge and oversight on portfolio management and projects ensuring change is managed within risk appetite in accordance with the Change Management Framework and delivered into BAU in a safe and controlled manner. You will support the business to identify and evaluate risks associated with change and use your knowledge and experience to ensure these are properly mitigated, monitored, and reported. What you'll be doing Understanding the Bank's strategy and how the change portfolio will deliver the Bank's strategic objectives, challenging where required and reporting any impact to the overall risk profile. Owning the development and continuous improvement of the Change Risk Oversight methodology in line with regulatory expectations and best practice. You will also be responsible for ensuring the oversight of change is executed in line with the methodology. Liaising with key stakeholders at all levels across the Group, providing insightful updates on 2LOD Risk's oversight of the change portfolio and change management framework and providing challenge where required. Designing the Change Risk oversight plan in conjunction with the wider ORM Risk team. Managing all aspects of Change Risk reporting including the setting and reporting of risk appetite measures, internal governance reporting and external reporting to the FCA and PRA. Deputising for the Head of Change Risk as needed. Leading 2nd Line advice on change related risk for the portfolio and highest risk new and in-flight programmes, using a wide network of Executive and other stakeholders across the Group. Overseeing change and providing SME input, challenge and advice at Risk Boards, Governance Committees, Programmes and directly to the change practitioners. Overseeing the Change Management Framework and supporting processes and artefacts. Ensuring risks and issues arising from change are identified, assessed, managed and reported, with any delivered risks being reflected in the banks risk profile. Building effective internal and external relationships with key stakeholders We need you to have A relevant degree or professional qualification, alongside extensive expertise in Change Risk Management and in-depth knowledge and expertise in your chosen Risk field (e.g. risk management, technology risk). Experience in overseeing change with a good working knowledge of change management and experience in change risk management. Experience working in a 2nd or 3rd line function is required. Experience of designing and implementing Change Frameworks and/or change oversight practices. Excellent written and verbal communication skills and experience in designing reports for a variety of stakeholders, ensuring key messages are presented appropriately for the audience. Strong knowledge and understanding of the UK Financial Services Industry, Risk Management disciplines and the 3 Lines of Defence model. Extensive Stakeholder management expertise. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Jun 23, 2025
Full time
Business Unit: Group Risk, Operational Risk Management Salary Range: £76,000 - £95,000 Location : UK Remote Contract Type: Permanent Our Team We have an exciting opportunity for a senior risk professional to join the Change Risk team within our broader Operational Risk Management Team. You'll work closely across each of these teams as well as the wider Group Risk Management function as necessary. We require a highly motivated, innovative and talented candidate who is looking for a role that provides plenty of variety, pace and challenge. You will be a seasoned professional with significant expertise in providing oversight of change and in-depth knowledge and expertise in risk management and how this applies to change. You will use your experience and knowledge to really understand the business' changing risk landscape and ensure our change risk oversight activity is effectively targeted and value-add. You will lead and provide SME input, challenge and oversight on portfolio management and projects ensuring change is managed within risk appetite in accordance with the Change Management Framework and delivered into BAU in a safe and controlled manner. You will support the business to identify and evaluate risks associated with change and use your knowledge and experience to ensure these are properly mitigated, monitored, and reported. What you'll be doing Understanding the Bank's strategy and how the change portfolio will deliver the Bank's strategic objectives, challenging where required and reporting any impact to the overall risk profile. Owning the development and continuous improvement of the Change Risk Oversight methodology in line with regulatory expectations and best practice. You will also be responsible for ensuring the oversight of change is executed in line with the methodology. Liaising with key stakeholders at all levels across the Group, providing insightful updates on 2LOD Risk's oversight of the change portfolio and change management framework and providing challenge where required. Designing the Change Risk oversight plan in conjunction with the wider ORM Risk team. Managing all aspects of Change Risk reporting including the setting and reporting of risk appetite measures, internal governance reporting and external reporting to the FCA and PRA. Deputising for the Head of Change Risk as needed. Leading 2nd Line advice on change related risk for the portfolio and highest risk new and in-flight programmes, using a wide network of Executive and other stakeholders across the Group. Overseeing change and providing SME input, challenge and advice at Risk Boards, Governance Committees, Programmes and directly to the change practitioners. Overseeing the Change Management Framework and supporting processes and artefacts. Ensuring risks and issues arising from change are identified, assessed, managed and reported, with any delivered risks being reflected in the banks risk profile. Building effective internal and external relationships with key stakeholders We need you to have A relevant degree or professional qualification, alongside extensive expertise in Change Risk Management and in-depth knowledge and expertise in your chosen Risk field (e.g. risk management, technology risk). Experience in overseeing change with a good working knowledge of change management and experience in change risk management. Experience working in a 2nd or 3rd line function is required. Experience of designing and implementing Change Frameworks and/or change oversight practices. Excellent written and verbal communication skills and experience in designing reports for a variety of stakeholders, ensuring key messages are presented appropriately for the audience. Strong knowledge and understanding of the UK Financial Services Industry, Risk Management disciplines and the 3 Lines of Defence model. Extensive Stakeholder management expertise. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Feb 01, 2024
Full time
Business Unit / Team: Chief Operating Office Salary range: £44,000 - £66,000 per annum DOE + red-hot benefits Location: Remote Contract Type: PermanentTake control of your career Our Team Exciting opportunities exist within our Business Intelligence (BI) Team right now. We love data and using it to add real value to drive key business decisions. We're a super curious bunch and would love to attract people who want to disrupt the status quo. It's a fantastic time to join the BI team as we start to utilise the tools associated with our Microsoft Partnership, this role has a real opportunity to shape this for our customers.We are looking for a Business Intelligence Specialist, who can join us and shape how we support and manage the delivery of the key business information the Bank requires to grow and succeed What you'll be doing • Analysing designing and creating new BI content to bring data to life and provide the answers for key business decisions. • Designing BI in-line with the overall Business Intelligence strategy and the Banks Data Strategy • Working collaboratively with team members and creating value added partnerships with stakeholders across the bank to help deliver simplified end to end solutions. • Driving internal continuous improvements and the introduction of best practice within the team • Supporting the rollout of Power BI to the function and customers We need you to have • Experience of working in a BI environment using Strategic BI Tools - for example Power BI, SAS, Business Objects, Tableau • Excellent communication skills with experience in communicating to, influencing, and working with Senior Management • Demonstrable focus on continuous improvements and value-add activities • People and project management skills in practical, business oriented roles It's a bonus if you have but not e
Business Unit / Team : Stores Network Salary range: £32,000 - £42,000 per annum Discover what you're capable of Yes, we're a Bank, but we like to think we do things differently A brilliant opportunity has arisen for a Store Manager in our Peterborough Store. Our Stores are our front line, where we meet our customers and help them every single day. Well pull together and take responsibility for our actions to Make them Happier about Money. We pride ourselves on creating an amazing customer experience and making our customers smile. You'll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment and the confidence to show others. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing Supporting your team to create a superior customer experience As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money You'll be responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have Strong people leadership and coaching skills, with a proven track record of success A passion for exceptional customer experience, gained in a retail banking environment Superb communication and listening skills, and general ability to impress with your professional manner and actions Knowledge of our retail products (current & savings accounts and lending products) as well as our digital tools (website navigation, online app) with the ability to coach customers about our online services The ability to manage and communicate change effectively whilst driving all activities A flexible working approach to suit customer needs and business demands. Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 01 Feb 2024 GMT Standard Time
Feb 01, 2024
Full time
Business Unit / Team : Stores Network Salary range: £32,000 - £42,000 per annum Discover what you're capable of Yes, we're a Bank, but we like to think we do things differently A brilliant opportunity has arisen for a Store Manager in our Peterborough Store. Our Stores are our front line, where we meet our customers and help them every single day. Well pull together and take responsibility for our actions to Make them Happier about Money. We pride ourselves on creating an amazing customer experience and making our customers smile. You'll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment and the confidence to show others. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing Supporting your team to create a superior customer experience As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money You'll be responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have Strong people leadership and coaching skills, with a proven track record of success A passion for exceptional customer experience, gained in a retail banking environment Superb communication and listening skills, and general ability to impress with your professional manner and actions Knowledge of our retail products (current & savings accounts and lending products) as well as our digital tools (website navigation, online app) with the ability to coach customers about our online services The ability to manage and communicate change effectively whilst driving all activities A flexible working approach to suit customer needs and business demands. Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 01 Feb 2024 GMT Standard Time
Business Unit: Group Commercial - Group Mortgages Salary range: £44,800 - £56,000 per annum DOE + red hot benefits Location: South East England (Field Based Thames Valley inclusive of SN, OX, RG, HP and LU postcodes) Don't settle for dull Our Team Our Business Development Managers are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our intermediary partners daily. This could be face to face, virtually or over the phone helping them place business with us. No two days are ever the same and they live to Make People Happier about Money! We have an exciting opportunity to work within our award winning Intermediary Team as a Field Business Development Manager. We'll count on you to manage, develop and nurture relationships with our Intermediary Partners by providing a truly differential experience. What you'll be doing Work alongside your Telephone Business Development Manager to take joint responsibility of managing a portfolio of intermediary partners. Collaborate with existing broker partners and explore new partnerships to drive growth through a variety of channels, that include face to face activity, Teams presentations, telephone conversations and exploring other innovative ways to give our Intermediaries an unforgettable experience. Develop and implement sales and marketing strategies to drive product awareness and mortgage applications, demonstrated through a robust business plan. Become a brand expert in order to promote the benefits of our excellent proposition. Playing a fundamental part in growing our business share in conjunction with our National Account Partners. Contribute to an open environment where you can propose new ideas which in turn creates a great place for colleagues to work. Commit to being part of a business that is differentiated by, and known for, our Purpose, our unique colleague proposition and challenging the status quo. We need you to have Knowledge of the Intermediary mortgage market. Proven sales track record and a desire to grow our mortgage business. Experience in account development and building relationships. Strong customer focus, with proven analytical ability to effective problem solve. It's a bonus if you have but not essential CeMap or Industry equivalent qualification. Strong Analytical experience, ability to analyse complex data. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 02 Feb 2024 GMT Standard Time
Feb 01, 2024
Full time
Business Unit: Group Commercial - Group Mortgages Salary range: £44,800 - £56,000 per annum DOE + red hot benefits Location: South East England (Field Based Thames Valley inclusive of SN, OX, RG, HP and LU postcodes) Don't settle for dull Our Team Our Business Development Managers are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our intermediary partners daily. This could be face to face, virtually or over the phone helping them place business with us. No two days are ever the same and they live to Make People Happier about Money! We have an exciting opportunity to work within our award winning Intermediary Team as a Field Business Development Manager. We'll count on you to manage, develop and nurture relationships with our Intermediary Partners by providing a truly differential experience. What you'll be doing Work alongside your Telephone Business Development Manager to take joint responsibility of managing a portfolio of intermediary partners. Collaborate with existing broker partners and explore new partnerships to drive growth through a variety of channels, that include face to face activity, Teams presentations, telephone conversations and exploring other innovative ways to give our Intermediaries an unforgettable experience. Develop and implement sales and marketing strategies to drive product awareness and mortgage applications, demonstrated through a robust business plan. Become a brand expert in order to promote the benefits of our excellent proposition. Playing a fundamental part in growing our business share in conjunction with our National Account Partners. Contribute to an open environment where you can propose new ideas which in turn creates a great place for colleagues to work. Commit to being part of a business that is differentiated by, and known for, our Purpose, our unique colleague proposition and challenging the status quo. We need you to have Knowledge of the Intermediary mortgage market. Proven sales track record and a desire to grow our mortgage business. Experience in account development and building relationships. Strong customer focus, with proven analytical ability to effective problem solve. It's a bonus if you have but not essential CeMap or Industry equivalent qualification. Strong Analytical experience, ability to analyse complex data. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 02 Feb 2024 GMT Standard Time
Business Unit / Team : Stores Network Salary range: £32,000 - £42,000 per annum Discover what you're capable of Yes, we're a Bank, but we like to think we do things differently A brilliant opportunity has arisen for a Store Manager in our Leeds Moortown Store. Our Stores are our front line, where we meet our customers and help them every single day. Well pull together and take responsibility for our actions to Make them Happier about Money. We pride ourselves on creating an amazing customer experience and making our customers smile. You'll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment and the confidence to show others. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing Supporting your team to create a superior customer experience As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money You'll be responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have Strong people leadership and coaching skills, with a proven track record of success A passion for exceptional customer experience, gained in a retail banking environment Superb communication and listening skills, and general ability to impress with your professional manner and actions Knowledge of our retail products (current & savings accounts and lending products) as well as our digital tools (website navigation, online app) with the ability to coach customers about our online services The ability to manage and communicate change effectively whilst driving all activities A flexible working approach to suit customer needs and business demands. Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 01 Feb 2024 GMT Standard Time
Feb 01, 2024
Full time
Business Unit / Team : Stores Network Salary range: £32,000 - £42,000 per annum Discover what you're capable of Yes, we're a Bank, but we like to think we do things differently A brilliant opportunity has arisen for a Store Manager in our Leeds Moortown Store. Our Stores are our front line, where we meet our customers and help them every single day. Well pull together and take responsibility for our actions to Make them Happier about Money. We pride ourselves on creating an amazing customer experience and making our customers smile. You'll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you'll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible. Above all, we're looking for someone who is comfortable operating in a digitally-led environment and the confidence to show others. Your self-motivation, positive and enthusiastic 'can do' attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit. What you'll be doing Supporting your team to create a superior customer experience As a Virgin Money ambassador, you'll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money You'll be responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world Taking responsibility, as we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development We need you to have Strong people leadership and coaching skills, with a proven track record of success A passion for exceptional customer experience, gained in a retail banking environment Superb communication and listening skills, and general ability to impress with your professional manner and actions Knowledge of our retail products (current & savings accounts and lending products) as well as our digital tools (website navigation, online app) with the ability to coach customers about our online services The ability to manage and communicate change effectively whilst driving all activities A flexible working approach to suit customer needs and business demands. Experience of managing a successful team delivering to deadlines, targets as well as team and company goals Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Jan 2024 GMT Standard Time Applications close: 01 Feb 2024 GMT Standard Time
Business Unit: Customer Experience Location: Bournemouth Salary Range: £20,000 - £25,000 per annum DOE Contract Type: Permanent Full time Yes, we're a Bank, but we like to think we do things differently Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Sounding good? Suzanne, our Bournemouth Store Manager and her fabulous team are looking for a new team member. They are based only a short walk away from award winning beaches in the heart of Bournemouth located toward the top of town surrounded by local businesses and cafes. Our Customer Consultants (we like to call them VM Hosts) are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same. So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you! Not only do we look after our customers, but we also look after you too. We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. We also ensure you get all this too: (And, you get these Red Hot Rewards from day one!) 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35 hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension & Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness Here's what you'll be doing Welcoming our wonderful customers to the Store. Supporting customers with their cash and transactional needs Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking. Having great conversations to understand customers and showcase our products and services and how they can be of benefit. Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice. You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community. We're committed to helping you be the best. This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference. The following attributes would give you a great start: An amazing can-do attitude Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers. Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. A natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way. A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. If this sounds like the job for you, get clicking that 'Apply Now' button Got any questions or need some support with your application? We'd love to hear from you so get in touch with our careers team at . Now the legal bit If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references
Dec 19, 2022
Full time
Business Unit: Customer Experience Location: Bournemouth Salary Range: £20,000 - £25,000 per annum DOE Contract Type: Permanent Full time Yes, we're a Bank, but we like to think we do things differently Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Sounding good? Suzanne, our Bournemouth Store Manager and her fabulous team are looking for a new team member. They are based only a short walk away from award winning beaches in the heart of Bournemouth located toward the top of town surrounded by local businesses and cafes. Our Customer Consultants (we like to call them VM Hosts) are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same. So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you! Not only do we look after our customers, but we also look after you too. We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. We also ensure you get all this too: (And, you get these Red Hot Rewards from day one!) 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35 hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension & Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness Here's what you'll be doing Welcoming our wonderful customers to the Store. Supporting customers with their cash and transactional needs Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking. Having great conversations to understand customers and showcase our products and services and how they can be of benefit. Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice. You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community. We're committed to helping you be the best. This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference. The following attributes would give you a great start: An amazing can-do attitude Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers. Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. A natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way. A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. If this sounds like the job for you, get clicking that 'Apply Now' button Got any questions or need some support with your application? We'd love to hear from you so get in touch with our careers team at . Now the legal bit If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references
Business Unit: Customer Experience Location: Swindon Salary Range: £20,000 - £25,000 per annum DOE Contract Type: 12 months Fixed Term full time Yes, we're a Bank, but we like to think we do things differently Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Sounding good? Jade, our Swindon Store Manager is looking for a new team member to join her amazing team for 12 months. Our Customer Consultants (we like to call them VM Hosts) are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same. So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you! Not only do we look after our customers, but we also look after you too. We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. We also ensure you get all this too: (And, you get these Red Hot Rewards from day one!) 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35 hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension & Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness Here's what you'll be doing Welcoming our wonderful customers to the Store. Supporting customers with their cash and transactional needs Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking. Having great conversations to understand customers and showcase our products and services and how they can be of benefit. Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice. You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community. We're committed to helping you be the best. This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference. The following attributes would give you a great start: An amazing can-do attitude Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers. Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. A natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way. A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. If this sounds like the job for you, get clicking that 'Apply Now' button Got any questions or need some support with your application? We'd love to hear from you so get in touch with our careers team at Now the legal bit If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
Dec 18, 2022
Full time
Business Unit: Customer Experience Location: Swindon Salary Range: £20,000 - £25,000 per annum DOE Contract Type: 12 months Fixed Term full time Yes, we're a Bank, but we like to think we do things differently Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers. We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Sounding good? Jade, our Swindon Store Manager is looking for a new team member to join her amazing team for 12 months. Our Customer Consultants (we like to call them VM Hosts) are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily. This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries. No two days are ever the same. So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you! Not only do we look after our customers, but we also look after you too. We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin. We also ensure you get all this too: (And, you get these Red Hot Rewards from day one!) 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)? Five extra paid well-being days per year? A 35 hour working week 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market leading Pension & Private Medical Insurance Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness Here's what you'll be doing Welcoming our wonderful customers to the Store. Supporting customers with their cash and transactional needs Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process. Resolving any queries customers may have with their banking. Having great conversations to understand customers and showcase our products and services and how they can be of benefit. Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice. You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community. We're committed to helping you be the best. This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference. The following attributes would give you a great start: An amazing can-do attitude Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers. Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers. A natural ability to engage and build rapport with lots of different personalities. A flexible and positive working approach to suit customer needs and business demands. Genuine enthusiasm to work with your team to achieve collective goals in a timely way. A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. If this sounds like the job for you, get clicking that 'Apply Now' button Got any questions or need some support with your application? We'd love to hear from you so get in touch with our careers team at Now the legal bit If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.
