Virgin Money

Business Unit: Group Business, Account Opening Team Salary range : £23,600 - £29,500 per annum DOE + benefits Location: Hybrid with occasional travel to a hub Contract type : Perm Our Team We pride ourselves in providing customers with a personable and professional service, and we look after our employees to ensure they 'have a voice', giving them genuine support and guidance, enabling them to forge a long term and successful career. Exciting opportunities exist within our Business Account Opening Team right now. If you're passionate about providing a best in class, tailored based service to our small business customers and supporting our Relationship Managers and are willing to do what it takes to ensure a great customer experience, then please read on. What you'll be doing Supporting our Relationship Managers & Customers with new requests to open - Business Current Accounts, Currency account, Business Savings, TD's, Client Accounts etc. Delivering a professional customer experience at all times, ensuring the customer is at the heart of your activities and kept informed at all points. Assessing business account applications against out regulatory and internal requirements for onboarding customers. Building and mainlining good working relationships. Proactively managing a pipeline of application to support maximisation of commercial contributions and achievements. Maintaining and demonstrating high degrees of data quality and accuracy. We need you to have Excellent organisational and administrative skills. Previous experience of building successful relationships both internally and externally. A customer focused approach. As superb eye for detail to ensure the accurate and timely completion of tasks. Knowledge of the Bank's policies and procedures. Awareness of money laundering, risk assessment and risk management policies and procedures. A good team player, with a "can do" attitude. It's a bonus if you have but not essential Experience of Business Banking. Good knowledge of our business products & services. Experience and knowledge of dealing with sanctioned countries. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Mortgage Operations Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Glasgow / Gosforth Our Team In Mortgage New Lending we are a central point of the mortgage journey for brokers and customers to deliver that dream home, our teams manage the mortgage journey from application to completion. This is a fast paced, exciting environment where no two days are the same. Our Banking Associates provide a fantastic all-round experience for our brokers and customers, helping them with a range of queries. We're looking for people who have experience in delivering top-notch customer experience and are comfortable with handling a wide range of queries, solving problems with confidence and care. You'll have bags of energy to deliver those personalised magic moments and you'll be responsible for making sure that customer experience exceeds all expectations each and every time! What you'll be doing You'll be providing brilliant customer service, to make our customers have a smooth first-class journey. Looking for the little things that make a big difference by providing outstanding customer experience. You'll be a Virgin Money Ambassador. We love going the extra mile for our brokers and customers and enjoy the pride that it brings to making a dream home come true! You'll enjoy getting to know your customers needs by completing our initial stage application checks. We need you to have Proven ability to deliver accurate, high-quality work in a fast paced environment where attention to detail is critical Strong customer service experience, with the ability to build rapport, understand customer needs, and provide effective support Experience using computer systems and digital tools, including Microsoft teams, to support internal operation and customer interactions. Demonstrated capability to manage multiple workloads or process at once, with strong organisation and time management skills. Adaptability in dynamic settings, with a history of learning new systems or process quickly. Consistent performance in roles that require accuracy, speed, and efficiency under pressure. A proactive, problem solving approach with a focus improving customer experience and spotting areas for improvement. It's a bonus if you have but not essential. Experience of working within mortgages Previous banking experience Some financial services knowledge Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Fraud Salary Range: £39,200 - £55,000 per annum DOE + red-hot benefits Location : UK Remote Contract Type: Permanent Our Team It's an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control. We're seeking an inspiring and engaging First Party Fraud SME who is insatiably curious and isn't afraid to challenge the status quo. As a member of the fraud strategy team, you'll be responsible for supporting our efforts in detecting, preventing and mitigating first party fraud on our unsecured products (credit cards, loans & bank accounts). You'll work closely with stakeholders in commercial, credit risk & operations to develop robust fraud strategies to prevent credit abuse risk. We're seeking a skilled, enthusiastic professional who can make an impact. What you'll be doing Supporting the development of first party fraud strategies and controls to detect and prevent credit abuse. Developing a fraud handbook to support the business and management of first party fraud cases. Conducting root cause analysis on first-party fraud events to identify control gaps and supporting the First Party Fraud Strategy Manager with the delivery of mitigating controls. Developing data-driven controls to detect and prevent first-party fraud. Working collaboratively with stakeholders within Fraud Analytics, Fraud Operations, Credit Risk and Commercial to ensure robust controls are in place. Leading the delivery of change initiatives aligned to first party fraud typologies. Champion upstream control improvements outside of fraud systems. Supporting the development of the Money Mule prevention strategy Keeping up to date on emerging fraud trends and techniques Developing & monitoring a range of KRI's in relation to First Party Fraud, supporting the resolution of any breaches. We need you to have Prior experience of developing and implementing successful fraud prevention strategies and initiatives to prevent first party fraud. Knowledge and understanding of first party fraud risk and industry trends to identify risks that may impact our organisation. Strong analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Ability to articulate complex analytical concepts to non-technical stakeholders. Proficiency in one or more programming languages such as SAS, SQL, Python or R It's a bonus if you have but not essential Knowledge of CIFAS rules and procedures in the context of first party fraud. Experience influencing senior stakeholders Knowledge of credit abuse trends and typologies Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Fraud Salary Range: £39,200 - £55,000 per annum DOE + red-hot benefits Location : UK Remote Contract Type: Permanent Our Team It's an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control. We're seeking an inspiring and engaging First Party Fraud SME who is insatiably curious and isn't afraid to challenge the status quo. As a member of the fraud strategy team, you'll be responsible for supporting our efforts in detecting, preventing and mitigating first party fraud on our unsecured products (credit cards, loans & bank accounts). You'll work closely with stakeholders in commercial, credit risk & operations to develop robust fraud strategies to prevent credit abuse risk. We're seeking a skilled, enthusiastic professional who can make an impact. What you'll be doing Supporting the development of first party fraud strategies and controls to detect and prevent credit abuse. Developing a fraud handbook to support the business and management of first party fraud cases. Conducting root cause analysis on first-party fraud events to identify control gaps and supporting the First Party Fraud Strategy Manager with the delivery of mitigating controls. Developing data-driven controls to detect and prevent first-party fraud. Working collaboratively with stakeholders within Fraud Analytics, Fraud Operations, Credit Risk and Commercial to ensure robust controls are in place. Leading the delivery of change initiatives aligned to first party fraud typologies. Champion upstream control improvements outside of fraud systems. Supporting the development of the Money Mule prevention strategy Keeping up to date on emerging fraud trends and techniques Developing & monitoring a range of KRI's in relation to First Party Fraud, supporting the resolution of any breaches. We need you to have Prior experience of developing and implementing successful fraud prevention strategies and initiatives to prevent first party fraud. Knowledge and understanding of first party fraud risk and industry trends to identify risks that may impact our organisation. Strong analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Ability to articulate complex analytical concepts to non-technical stakeholders. Proficiency in one or more programming languages such as SAS, SQL, Python or R It's a bonus if you have but not essential Knowledge of CIFAS rules and procedures in the context of first party fraud. Experience influencing senior stakeholders Knowledge of credit abuse trends and typologies Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Fraud Salary Range: £39,200 - £55,000 per annum DOE + red-hot benefits Location : UK Remote Contract Type: Permanent Our Team It's an exciting time for us as we grow our Economic Crime (PROTECT) team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud and financial crime risk identification, ownership, management and control. We're seeking an inspiring and engaging First Party Fraud SME who is insatiably curious and isn't afraid to challenge the status quo. As a member of the fraud strategy team, you'll be responsible for supporting our efforts in detecting, preventing and mitigating first party fraud on our unsecured products (credit cards, loans & bank accounts). You'll work closely with stakeholders in commercial, credit risk & operations to develop robust fraud strategies to prevent credit abuse risk. We're seeking a skilled, enthusiastic professional who can make an impact. What you'll be doing Supporting the development of first party fraud strategies and controls to detect and prevent credit abuse. Developing a fraud handbook to support the business and management of first party fraud cases. Conducting root cause analysis on first-party fraud events to identify control gaps and supporting the First Party Fraud Strategy Manager with the delivery of mitigating controls. Developing data-driven controls to detect and prevent first-party fraud. Working collaboratively with stakeholders within Fraud Analytics, Fraud Operations, Credit Risk and Commercial to ensure robust controls are in place. Leading the delivery of change initiatives aligned to first party fraud typologies. Champion upstream control improvements outside of fraud systems. Supporting the development of the Money Mule prevention strategy Keeping up to date on emerging fraud trends and techniques Developing & monitoring a range of KRI's in relation to First Party Fraud, supporting the resolution of any breaches. We need you to have Prior experience of developing and implementing successful fraud prevention strategies and initiatives to prevent first party fraud. Knowledge and understanding of first party fraud risk and industry trends to identify risks that may impact our organisation. Strong analytical and problem-solving skills, with the ability to interpret complex data and identify actionable insights. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Ability to articulate complex analytical concepts to non-technical stakeholders. Proficiency in one or more programming languages such as SAS, SQL, Python or R It's a bonus if you have but not essential Knowledge of CIFAS rules and procedures in the context of first party fraud. Experience influencing senior stakeholders Knowledge of credit abuse trends and typologies Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Chief Credit Office Salary range: £32,800 - £49,200 per annum DOE + Benefits Location: UK Remote Contract type : Permanent, Full time. Our Team Secured Credit Risk team plays a pivotal role in shaping and maintaining our retail mortgage credit risk strategy and portfolio management. The Secured Portfolio Performance team, part of the broader Secured Credit Risk team, is responsible for providing comprehensive credit risk reporting, portfolio insights, arrears and loss forecasting. We are seeking a Senior Analyst to join our Secured Portfolio Performance team. The role holder will be responsible for producing credit risk reporting and management information, portfolio analysis, insights and recommendations. The role offers the opportunity to influence the mortgage lending business across the credit lifecycle and provide valuable insights to the risk management leadership team, risk committees, and the wider business. What you'll be doing Developing and producing credit risk reporting and management information, portfolio insights to understand existing and emerging risks and opportunities. Performing inquisitive analysis and presenting findings to stakeholders in an engaging and articulate manner. Developing and managing credit risk appetite metrics and thresholds to ensure safe and sustainable development of the mortgage portfolio. Keeping abreast of all external developments and asses the Bank's position relative to peers and industry Implementing quality control capability to ensure all analysis and insight is completed to the highest standard. Improving the quality of data and insights, working with a range of stakeholders to ensure data and reporting is understood and used appropriately. Improving sophistication and driving automation of a comprehensive suite of credit risk portfolio MI. We need you to have Coding skills in SAS/SQL. Experience in an analytical or modelling role, preferably in a credit risk environment. Excellent communication skills, written and verbal. Attention to detail, ensuring analysis produced is accurate and robust. Ability to effectively plan and organise work effectively and prioritise deadlines whilst working at a fast pace. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Points to Note: It's a good idea to let your current people leader know if you are going to apply for an internal role, so they can support your application, we always recommend you share your plans with them. If you're interested in this opportunity, we recommend that you get in touch with Linkesh Aiyamperumal who'll be able to tell you all about the role which will help you make a great application. Now the legal bit Please note that some of our legacy contracts are non-flexible therefore, if you move to a new role or make a change to your existing terms, you'll move onto our standard flexible contract, 8am - 8pm. If you successfully secure a new role, the salary and notice period you'll be offered will be in line with our reward and policy guidance. Not sure what this would mean for you, and want to know more? Contact Talent Acquisition, or feel free to start a conversation with HaRi our new HR Virtual Agent on MS Teams to help with your questions.

Business Unit: Group Finance Salary Range: £56,800 - £71,000 per annum DOE + red-hot benefits Location : UK Hybrid - occasional travel to Glasgow hub Contract Type: Permanent Our Team We have a fantastic opportunity within the Consolidation & Control team, which sits within our Financial Control function and is responsible for the production of the Virgin Money UK Group's consolidated financial reporting and reporting to our parent, Nationwide. Our team makes sure that the financial month end process runs smoothly and is crucial in delivering accurate and reliable financial results to key internal and external stakeholders. If numbers and control are your thing, and you share our passion to make banking better, then this could be the role for you. We're looking for genuine self-managing professionals here - people who understand what might be possible. What you'll be doing Leading on the production of consolidated financial results for the VMUK Group each month, feeding into the Nationwide month end process as well as the External Reporting process at quarter ends Responsible for the financial consolidation activity within the VMUK Group and correct eliminations Managing a team of finance specialists Leading on ad hoc technical accounting processes and queries Responsible for completion of interim and full year primary statements and preparation of notes Collaborating with a range of stakeholders across the financial landscape to drive continuous process improvements We need you to have Qualified Chartered Accountant (ICAS or equivalent professional accounting qualification) Proven experience in a consolidation role within Banking or Financial Services is preferable or a large corporation. Experience in statutory reporting Significant experience in financial analysis and interpretation of financial results, metrics and trends. Working with big numbers and high volumes of data. Experience of managing a team Advanced Excel skills Demonstrable verbal and written communication skills Proven track record of effective stakeholder management and influencing capability Initiative and drive for consistently achieving goals and delivering on expectations A natural curiosity and drive to know more. Also be hardworking, with a real eye for detail. It's a bonus if you have but not essential Understanding of existing Finance processes High level knowledge of the VMUK PLC organisation to develop and build value from key stakeholder relationships Good working knowledge of the Bank's financial systems including FCCS, Oracle and Microsoft packages Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Risk, Model Risk & Analytics Salary range: Circa £75,000 per annum Location: UK, Hybrid, with team meetups in one of our hubs (Glasgow / Gosforth) x2 per year Contract type : Permanent Live to inspire change. Live a life more Virgin. Our Team Having solid Model Risk Management frameworks is super important for us to handle the risks that come with using models for our decisions, especially with all the complex regulations and growing expectations from regulators. Plus, with new tech like AI (and Gen AI) and new financial risks like climate change, the modelling space is constantly evolving and needs to be managed well. That's where our team steps in! We provide independent validations and reviews, working with stakeholders across the bank to ensure our model developments are top-notch. We also make sure we stick to frameworks and policies by helping identify and fix any compliance gaps. What you'll be doing Designing a blueprint for process verification testing across the model lifecycle and embedding it in our existing validation processes Developing and executing comprehensive test plans across the model lifecycle, including test objectives, scope and success criteria Verifying the quality, consistency and relevance of input datasets by creating appropriate testing pipelines (e.g. data and model drift) using conventional and novel tools relating to data testing Evaluating model performance under stress scenarios and testing model scalability in production-like environments Designing effective integration testing that ensures seamless data flow and compatibility with overall system architectures Project leading and supporting a team of expert model validators covering an array of model types and performing highly quantitative process verification activities as part of validations Documenting and presenting validation findings to technical forums and governance committees, while producing summary reports and relevant Management Information (MI), where required Contributing to and influencing validation standards across the model lifecycle to continuously enhance the validation process, especially with process verification in mind We need you to have Significant experience in data management, data quality assurance and/or reporting of risk data, including validating data inputs and/or data outputs Strong understanding of software engineering testing methodologies, including integration and scalability testing Significant experience in risk-specific systems (e.g. TSYS, PowerCurve) gained from implementing models in such systems or using them to monitor models and report on outputs Advanced knowledge of at least one programming language, e.g. SAS, R, Python, SQL Experience in independently validating / reviewing or building models Experience of leading a project-based team in a fast-paced environment, including effective resource management, positive behaviours and performance coaching to build capability It's a bonus if you have but not essential Knowledge of Model Risk Management frameworks and associated regulations (e.g. SS1/23) Familiarity with data science testing frameworks (e.g. unittest, pytest) and relevant processes (e.g. CI / CD pipelines for automated testing and deployment, Git for version control) Understanding of data privacy (e.g. GDPR) and security regulations. Familiarity with ethical principles including bias and fairness testing Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Risk, Model Risk & Analytics Salary range: Circa £75,000 per annum Location: UK, Hybrid, with team meetups in one of our hubs (Glasgow / Gosforth) x2 per year Contract type : Permanent Live to inspire change. Live a life more Virgin. Our Team Having solid Model Risk Management frameworks is super important for us to handle the risks that come with using models for our decisions, especially with all the complex regulations and growing expectations from regulators. Plus, with new tech like AI (and Gen AI) and new financial risks like climate change, the modelling space is constantly evolving and needs to be managed well. That's where our team steps in! We provide independent validations and reviews, working with stakeholders across the bank to ensure our model developments are top-notch. We also make sure we stick to frameworks and policies by helping identify and fix any compliance gaps. What you'll be doing Designing a blueprint for process verification testing across the model lifecycle and embedding it in our existing validation processes Developing and executing comprehensive test plans across the model lifecycle, including test objectives, scope and success criteria Verifying the quality, consistency and relevance of input datasets by creating appropriate testing pipelines (e.g. data and model drift) using conventional and novel tools relating to data testing Evaluating model performance under stress scenarios and testing model scalability in production-like environments Designing effective integration testing that ensures seamless data flow and compatibility with overall system architectures Project leading and supporting a team of expert model validators covering an array of model types and performing highly quantitative process verification activities as part of validations Documenting and presenting validation findings to technical forums and governance committees, while producing summary reports and relevant Management Information (MI), where required Contributing to and influencing validation standards across the model lifecycle to continuously enhance the validation process, especially with process verification in mind We need you to have Significant experience in data management, data quality assurance and/or reporting of risk data, including validating data inputs and/or data outputs Strong understanding of software engineering testing methodologies, including integration and scalability testing Significant experience in risk-specific systems (e.g. TSYS, PowerCurve) gained from implementing models in such systems or using them to monitor models and report on outputs Advanced knowledge of at least one programming language, e.g. SAS, R, Python, SQL Experience in independently validating / reviewing or building models Experience of leading a project-based team in a fast-paced environment, including effective resource management, positive behaviours and performance coaching to build capability It's a bonus if you have but not essential Knowledge of Model Risk Management frameworks and associated regulations (e.g. SS1/23) Familiarity with data science testing frameworks (e.g. unittest, pytest) and relevant processes (e.g. CI / CD pipelines for automated testing and deployment, Git for version control) Understanding of data privacy (e.g. GDPR) and security regulations. Familiarity with ethical principles including bias and fairness testing Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Risk, Independent Model Validation Salary range: £39,200 - £49,000 Location: UK, Remote Contract type : Permanent Live to inspire change. Live a life more Virgin. Our Team We have an exciting opportunity in our Independent Model Validation team. The validation team holds a key role in the validation, challenge, and oversight of VMUK's overall model landscape, including credit, financial and operational risk models. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive insight and improvements in model outputs and controls. What you'll be doing Support the validation of new and revised mathematical models to ensure models across the business are fit for purpose Provide assurance on compliance with the regulatory requirements we work within There is an emphasis on credit risk IFRS 9/Stress Testing models but also opportunity to be involved with IRB, Pricing, Op Risk, Climate Risk or other models Engage with model owners, gathering materials for analysis, challenging model development and performance and documenting findings Utilise your technical skills in data extraction and manipulation, assessing and comparing data from a variety of sources Generate model validation reports and ensure that validation actions are followed through to a resolution Support the continuous learning and development of a best practice modelling culture within the bank Offer insight and recommendations that contribute to achieving best in class risk models We need you to have Significant experience in developing or validating statistical models in an industry or academic context Highly analytical with a numerate degree or equivalent technical experience Experience in the use of statistical software (SAS and/or Python) to analyse and interpret data Superb data presentation and report writing skills, ideally for a Model Risk Committee or equivalent Ability to work to a high degree of accuracy, ensuring you always get the basics right Sound decision making and critical thinking It's a bonus if you have but not essential Knowledge of credit risk modelling including PD, EAD and LGD models Experience of working with IFRS 9 or Stress Testing models in the financial industry Familiarity with Model Risk Management frameworks and associated regulations (e.g. SS1/23, Consumer Duty) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Risk, Independent Model Validation Salary range: £39,200 - £49,000 Location: UK, Remote Contract type : Permanent Live to inspire change. Live a life more Virgin. Our Team We have an exciting opportunity in our Independent Model Validation team. The validation team holds a key role in the validation, challenge, and oversight of VMUK's overall model landscape, including credit, financial and operational risk models. The role holder will have the opportunity to work across a broad range of models spanning retail and business asset classes and drive insight and improvements in model outputs and controls. What you'll be doing Support the validation of new and revised mathematical models to ensure models across the business are fit for purpose Provide assurance on compliance with the regulatory requirements we work within There is an emphasis on credit risk IFRS 9/Stress Testing models but also opportunity to be involved with IRB, Pricing, Op Risk, Climate Risk or other models Engage with model owners, gathering materials for analysis, challenging model development and performance and documenting findings Utilise your technical skills in data extraction and manipulation, assessing and comparing data from a variety of sources Generate model validation reports and ensure that validation actions are followed through to a resolution Support the continuous learning and development of a best practice modelling culture within the bank Offer insight and recommendations that contribute to achieving best in class risk models We need you to have Significant experience in developing or validating statistical models in an industry or academic context Highly analytical with a numerate degree or equivalent technical experience Experience in the use of statistical software (SAS and/or Python) to analyse and interpret data Superb data presentation and report writing skills, ideally for a Model Risk Committee or equivalent Ability to work to a high degree of accuracy, ensuring you always get the basics right Sound decision making and critical thinking It's a bonus if you have but not essential Knowledge of credit risk modelling including PD, EAD and LGD models Experience of working with IFRS 9 or Stress Testing models in the financial industry Familiarity with Model Risk Management frameworks and associated regulations (e.g. SS1/23, Consumer Duty) Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Finance Salary Range: £56,800 - £71,000 per annum DOE + red-hot benefits Location : UK Hybrid - occasional travel to Glasgow hub Contract Type: Permanent Our Team We have a fantastic opportunity within the Consolidation & Control team, which sits within our Financial Control function and is responsible for the production of the Virgin Money UK Group's consolidated financial reporting and reporting to our parent, Nationwide. Our team makes sure that the financial month end process runs smoothly and is crucial in delivering accurate and reliable financial results to key internal and external stakeholders. If numbers and control are your thing, and you share our passion to make banking better, then this could be the role for you. We're looking for genuine self-managing professionals here - people who understand what might be possible. What you'll be doing Leading on the production of consolidated financial results for the VMUK Group each month, feeding into the Nationwide month end process as well as the External Reporting process at quarter ends Responsible for the financial consolidation activity within the VMUK Group and correct eliminations Managing a team of finance specialists Leading on ad hoc technical accounting processes and queries Responsible for completion of interim and full year primary statements and preparation of notes Collaborating with a range of stakeholders across the financial landscape to drive continuous process improvements We need you to have Qualified Chartered Accountant (ICAS or equivalent professional accounting qualification) Proven experience in a consolidation role within Banking or Financial Services is preferable or a large corporation. Experience in statutory reporting Significant experience in financial analysis and interpretation of financial results, metrics and trends. Working with big numbers and high volumes of data. Experience of managing a team Advanced Excel skills Demonstrable verbal and written communication skills Proven track record of effective stakeholder management and influencing capability Initiative and drive for consistently achieving goals and delivering on expectations A natural curiosity and drive to know more. Also be hardworking, with a real eye for detail. It's a bonus if you have but not essential Understanding of existing Finance processes High level knowledge of the VMUK PLC organisation to develop and build value from key stakeholder relationships Good working knowledge of the Bank's financial systems including FCCS, Oracle and Microsoft packages Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Finance Salary Range: £56,800 - £71,000 per annum DOE + red-hot benefits Location : UK Hybrid - occasional travel to Glasgow hub Contract Type: Permanent Our Team We have a fantastic opportunity within the Consolidation & Control team, which sits within our Financial Control function and is responsible for the production of the Virgin Money UK Group's consolidated financial reporting and reporting to our parent, Nationwide. Our team makes sure that the financial month end process runs smoothly and is crucial in delivering accurate and reliable financial results to key internal and external stakeholders. If numbers and control are your thing, and you share our passion to make banking better, then this could be the role for you. We're looking for genuine self-managing professionals here - people who understand what might be possible. What you'll be doing Leading on the production of consolidated financial results for the VMUK Group each month, feeding into the Nationwide month end process as well as the External Reporting process at quarter ends Responsible for the financial consolidation activity within the VMUK Group and correct eliminations Managing a team of finance specialists Leading on ad hoc technical accounting processes and queries Responsible for completion of interim and full year primary statements and preparation of notes Collaborating with a range of stakeholders across the financial landscape to drive continuous process improvements We need you to have Qualified Chartered Accountant (ICAS or equivalent professional accounting qualification) Proven experience in a consolidation role within Banking or Financial Services is preferable or a large corporation. Experience in statutory reporting Significant experience in financial analysis and interpretation of financial results, metrics and trends. Working with big numbers and high volumes of data. Experience of managing a team Advanced Excel skills Demonstrable verbal and written communication skills Proven track record of effective stakeholder management and influencing capability Initiative and drive for consistently achieving goals and delivering on expectations A natural curiosity and drive to know more. Also be hardworking, with a real eye for detail. It's a bonus if you have but not essential Understanding of existing Finance processes High level knowledge of the VMUK PLC organisation to develop and build value from key stakeholder relationships Good working knowledge of the Bank's financial systems including FCCS, Oracle and Microsoft packages Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Group Finance Salary range: £47,200 - £59,000 per annum Location: UK Remote Contract type : 12 Month FTC Our Team As part of the wider Finance Management Reporting team, the Retail Banking team is integral to delivering granular management reporting to key stakeholders to support business strategies, targets and objectives. This role also involves statutory accounts production, engagement in the audit process and the completion of regulatory returns for relevant areas. It therefore requires technical knowledge, practical systems ability and communication skills. What you'll be doing Preparation of timely and accurate management accounts and KPI reporting as required for retail banking, including commentary on variances against Plan and prior periods. Review and posting of journal entries for retail banking, and related retail banking subsidiary entities. Review/Preparation of P&L and Balance sheet reconciliations of relevant retail banking accounts. Execution of EIR accounting for retail banking products. Production of IFRS compliant statutory accounts for subsidiary entities. Prepare as required by Reg Reporting team of other related Regulatory returns. We need you to have Qualified CIMA, ACCA or ACA membership (or equivalent) Relevant banking industry experience. Experience in management and Statutory reporting. Thorough understanding of business processes, controls and audit trail requirements. Strong excel skills and experience using Finance Ledgers (ideally Oracle) It's a bonus if you have but not essential Thorough IFRS accounting knowledge Experience in financial systems change and report development processes. Experience in the use and application of analytics and key business metrics Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Support Salary Range: £23,500 - £26,000 per annum DOE + Benefits Location: UK hybrid - Leeds/Gosforth/Glasgow Our Team Our Fraud Detection Team go the extra mile to provide customers with the help they need to manage their financial situation. To join them you'll need to be naturally curious with the confidence to ask the right questions to get to the root of the problem. You'll be primarily helping customers who have been a victim of fraud, which means there'll be some tough conversations - but your resilience and ability to empathise will be encouragement to those who need it most. Despite the challenges you'll face there'll be opportunities to make memorable experiences for customers - something that our team are extremely passionate about and that's an extremely rewarding part of the role. You'll need to be a great listener, have patience, and demonstrate a caring manner. It's vital you can get the basics right, focus on the detail and work to a high degree of accuracy. You'll be an ambassador for Virgin Money - balancing the need to follow policy with our desire to provide unrivalled customer service. We are currently recruiting for a September or October start date. Please only apply if you can commit to this time frame and note that no annual leave will be permitted during the first two months in role while you undertake training. What you'll be doing • Playing a key part within our operation and seeking to deliver valuable service to make our customers love us even more • Working flexibly within the operating hour of 8:00am to 7:30pm Monday to Friday, Saturday 9:00am to 5:00pm. • Providing excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer. • Providing help, guidance, and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams • Be able to demonstrate a significant degree of insatiably curiosity to obtain the best possible solution for the customer and the company. • Liaising with third parties to ensure that our customers are fully supported and receive a service based on best practice. • Be able to summarise key information obtained by effective probing and active listening whilst ensuring you operate within defined policies and procedures. • Be confident enough to challenge the 'rules' in favour of achieving a good outcome for the customer and company. • As we are a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow. • Be emotionally resilient, open, and honest when times get tough - because they will; and a real team player supporting your co-workers throughout the day. We need you to have • Strong customer services experience - telephony or face to face • Proven track record in working in a fast-paced environment • The ability to be insatiably curious, asking questions, challenging the norm, and negotiating to deliver the best solution • Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service • A caring, positive attitude with a genuine passion for helping others to exceed our customers' expectations. • Ability to multi-task - listen to customers, while investigating / reviewing information. • Experience / confidence with dealing with customers and customer behaviours. It would be a bonus if you have but not essential • Experience in frontline customer-facing telephony positions. • Experience in or knowledge of Fraud. • Experience in effectively supporting vulnerable customers. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Support Salary Range: £26,400 - £33,000 per annum DOE + Benefits Location: Hybrid - Leeds, Gosforth, Glasgow, Remote - anywhere in the UK may be considered Our Team The purpose of the role is to undertake Financial Crime training through having a specialist knowledge and expertise of either training or financial crime areas such as anti-money laundering, terrorist financing and tax evasion. The Financial Crime Trainer supports their 1 st line colleagues, providing initial and ongoing training materials, delivery, and expertise for new to role colleagues and existing colleagues. You'll support the Financial Crime management in delivery of core department objectives such as a skilled workforce. You'll provide specialist training to FC Operations, covering core platform and FC bespoke system training as well as delivery of process and procedure changes resulting from regulatory change, system change or product launches. You'll cover training for all retail and business products including credit card, Savings, Business and Personal Current Account, loans, VMG and Pension/Unit Trusts. What you'll be doing Effectively deliver 1 st Line Financial Crime training activities, focussing on quality and performance objectives, ensuring a training experience which enhances the colleague expertise and ensures we operate within regulatory requirements. This will involve induction and post training support. Complete initial and escalated Sanction, PEP and AML investigations training for new colleagues and in line with emerging regulations and refreshed procedures. Create, deliver, or refresh training plans that cover anti-money laundering transaction monitoring alerts, including performing Know Your Customer and Customer Due Diligence outreach and deliver guidance on interrogating financial data to assess the likelihood of financial crime. Actively participate in feedback forums and QA outcomes to ensure there is a compliant, effective & efficient end to end process. Work with the 1 st line Economic Crime Hub and 2 nd line Financial Crime oversight and Policy teams to ensure training aligns to risk appetite, technical standards, and best practice. Effectively identify areas of new training requirements and coaching needs, creating plans to support performance improvement. Assist in the production of consistent, accurate and timely MI for training plans created, updated, delivered alongside training outcomes. Effectively manage all stakeholders, ensuring that they are kept appropriately informed and consulted where training is being delivered. We need you to have Experience of working within a financial crime environment or a training environment. Positive, organised, and confident behaviours are essential. Good presentation skills. Resilience and ability to deliver training to audiences of varying sizes. You will have a keen eye for detail, be able to present in a clear and concise manner and respond to questions. You must have the ability to present to colleagues both in person and remotely to a variety of development levels. You must have the ability to work autonomously with excellent time management skills. You will have strong communication and stakeholder management skills. It's a bonus if you have but not essential Product and Policy knowledge would be advantageous. Relevant ICA qualification or willingness to work towards this. Experience delivering financial crime training to operations departments. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Risk Operations Salary Range: £44,800 - £56,000 per annum DOE + Benefits Location: Hybrid - Leeds City, Glasgow or Newcastle. Remote working consideration for candidate outside hub locations. Our Team Do you know how to get the best out of people? Strive in developing others? Know your stuff about Financial Crime? Well, why not come join the Financial Crime Operations team, who are responsible for AML activity across all our products, as a Financial Crime Manager. In this role you will support the delivery of accountabilities and core activities of Financial Crime Operations. The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition. What you'll be doing Management of a team of who are responsible for customer risk assessments, customer screening, transaction monitoring and more, including maintaining SLAs, performance management and capacity planning to ensure adequately resourced teams Recruitment, development, and performance management of direct reports Delivering business change/business readiness Ensuring all internal and external service levels are achieved Representing your team with internal projects and feeding operational best practice Ensuring all new or amended key stroke and high-level processes are documented, amended and communicated in accordance with the Risk and Operations framework Responsible for quality outcomes within your team Own risk controls and operational risk actions and associated updates, amends and attestations Complying fully with legal and regulatory requirements and all codes of practice and conduct within the business We need you to have Financial Crime Operations experience Knowledge of Financial Crime legislation, regulation and industry guidance would be an advantage but not essential A proven people leader who can motivate a team Experience of delivering operational change Proven research and analytical skills with the ability to analyse and communicate technical and regulatory matters in a non-technical manner. Excellent written communication and reporting skills with the ability to engage and influence senior stakeholders. Experience in building relationships with colleagues, empowering others and pushing boundaries. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Risk Operations Salary Range: £32,800 - £49,200 per annum DOE + Benefits Location: Hybrid - Glasgow, Leeds or Newcastle. Remote available for those outside a hub location. Our Team We have an exciting opportunity to come join us in the role of Senior Financial Crime Investigator. In this role you will support our 1 st Line colleagues acting as a financial crime specialist and first point of escalation for financial crime suspicions. We are looking for people who have an eye for detail and great at building relationships. The role could cover areas such as transaction monitoring, PEP and sanctions screening, customer risk assessments or adverse media. What you'll be doing Effectively deliver 1st Line Financial Crime activities and processes within quality and performance objectives, ensuring a service delivery which enhances the customer experience and ensures we operate within regulatory & policy requirements. Investigate anti-money laundering transaction monitoring escalations, including performing Know Your Customer and Customer Due Diligence assessments and interrogating financial data to assess the likelihood of financial crime. Ensure consistent, well thought out and accurate rationale on retail, complex and corporate/business products, providing insight and feedback on alerts to FC Investigators - poorly rationalised or incorrect decisions could expose the colleague and bank to criminal charges, reputational damage and regulatory censure. Work with the 2nd line Financial Crime team to provide advice and guidance to 1st line colleagues, documenting the guidance to strengthen financial crime controls to prevent future reoccurrence where possible. Document and escalate new and emerging financial crime trends and system performance in a way that can be communicated to colleagues in 2nd line to ensure ongoing, consistent system improvement. Represent Financial Crime Operations in systems meetings with 2nd line to articulate rule performance, trends and improvement ideas. Be a Subject Matter Expert in Financial Crime processes and procedures and actively contribute to keeping these up to date and policy compliant and perform annual reviews of processes and procedures. Assisting Financial Crime Managers with documented changes to Financial Crime procedures for systems and controls, policy changes and training to FC colleagues. Coach investigator staff with varied experience and deliver effective and constructive feedback as part of the quality control process. Ensure that working practices support MI production through accurate & timely completion of tasks, assist FC Managers in the collation and production of MI and other controls. We need you to have Experience of working within a financial crime environment. Ideally having worked in either a Client Screening, Transaction Monitoring or a risk assessment role. A keen eye for detail and be able to present your findings/thoughts in a clear and concise manner. The ability to analyse information and be able to draw conclusions and/or recommendations from the facts/data provided. The ability to deliver structured coaching & feedback and to manage individual performance. Excellent time management and work prioritisation skills with the ability to work autonomously and assist colleagues with time management and work prioritisation. Ability to adjust quickly and use a variety of new systems and processes. Strong communication and stakeholder management skills. It's a bonus but not essential if you have Product knowledge and financial crime regulatory knowledge is advantageous. Experience of any AML Prevention, Detection or Investigation system. Experience of any Sanction, PEP, adverse media or Transaction Monitoring system. Experience of any customer risk assessments Experience in corporate/business products advantageous Relevant ICA qualifications. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Support Salary range : £26,400 - £33,000 per annum DOE + Benefits Location : UK Hybrid with occasional travel to hub Contract type: Permanent, Full Time Our Team Fraud Operations brings together operational areas who delightfully support customers in their moment of needs This could range from speaking to a customer about an interrupted transaction to a customer who has been the victim of a complex scam. The Team Manager role is critical not only supporting colleagues to be the best they can be but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that Fraud Operations do, and we are continually looking for ways to improve this experience through continuous improvements and customer journeys. What you'll be doing Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy. Leading and promoting a Continuous Improvement culture to increase operational effectiveness. Understanding and meeting the needs of customers and ensuring team focus is on the customer outcomes in all aspects of processing. Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained. Coaching and developing staff to drive forward our operational excellence agenda. Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and drive future improvements. Dealing with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working. Leading and improving on the Continuous Improvement culture and support team members in owning local continuous improvement initiatives. We need you to have Experience working in a Fraud team Experience in working/looking after a telephony based team Experience in delivering improvements in capability - both for individuals and teams. Track record of helping to deliver significant change. Experience of process re-design and improvement. Proven track record of training and coaching at operational level. Proactive thinking and advocate of Continuous Improvement best practice. Practical knowledge of Policy and the regulatory environment as applicable to Financial Services regulatory SLA's. Familiar with basics of work planning, resource balancing, capacity management and intra-day management of operations. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Technology Operations & Cyber Security Salary range: £57,000 - £82,000 - per annum DOE + benefits Location: UK Hybrid, with occasional travel to Glasgow / Gosforth hubs Contract type : Permanent - Full Time Live to inspire change. Live a life more Virgin Our Team The world is changing and so are we. That is why we are a home for the courageous. We reward those who push themselves, but we know you would do it anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards. You'll get the opportunity to shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You will be responsible for the leadership and direction of the SACM Team: Configuration Management (CM) as well as Hardware Asset Management (HAM) and Software Asset Management/License Management (SAM). The role will need the manager to work in conjunction with multiple business units across Business areas, IT Development & Change, and Support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. The role requires the successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership Team. Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM's Purpose, values and behaviours. Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB). Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation. Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation. Management of SACM control risks and managing audit items effectively. Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities. We need you to have Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff. Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies. Excellent problem-solving skills and ability to analyse information appropriately. Effective change management ability and a sound understanding of dealing with change in large organisations. Proven ability to balance multiple tasks and deadlines. Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning. It's a bonus if you have but not essential Knowledge of ServiceNow & Flexera toolsets for SACM is preferable. Knowledge of Financial Services is preferable. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.