Sopra Steria

Are you a Business Analyst looking for an exciting new challenge? Do you have experience in working in the Financial Services Industry? Or perhaps you are keen to experience consultancy life? We are recruiting for several Senior Business Analysts to join our team working with client business users, Technology Partners, Enterprise Architect and Data Scientists, to develop innovative, efficient solutions which add value to the business. You will undertake business analysis on high complexity, high risk, business critical projects. If you have experience in working as a BA in remediation, fraud, data or anything finance then we would love to hear from you!We can offer excellent career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Collaborating with Business, Operations, Finance, Compliance and Technology. You will be analyzing and developing business and technical requirements, effective ways of working and identifying and reporting risks, issues, and dependencies. Recommending areas for change and then providing support to the business as the changes develop to ensure continuous improvement You will define scope for assignment with 'client' Ensure effective client engagement and customer management during assignment Ensures risk management plans are in place for assignment Actively promote Sopra Steria business process and IT outsourcing services with clients and develop relationships that are transferable into sales opportunities What you'll bring: Experience working within the Banking/financial sector Proven experience of working as a Senior business Analyst on large or sophisticated programmes/ projects with experience particularly in remediation and/or fraud. The Senior Business Analyst will have sound knowledge of the latest analysis tools and techniques and their application within past and present engagements and be adaptable to working with client's preferred requirement management tools and methodologies. Sound knowledge of the latest developments and strategic direction for their area and helps with the development of the strategy for their area. Sound knowledge and experience of associated tools, techniques, and methods within their specialist area. It would be great if you had: Knowledge of Data And SQL If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Permanent Location: Hybrid- Variable Security Clearance Level: PES4/SCI nternal Recruiter: Lauren Westbrook Salary: Up to £60k Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you are interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our Specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalize their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues.

It's an exciting time to join the NHS SBS family! Not only have we been recognised as one of the UK's Great Place's to Work, but we also are at the beginning of an enterprise transformation project creating a lot of growth and development within the organisation. We are looking for a Financial Service Manager to be responsible the transactional F&A services we provide to a portfolio of NHS clients. Every year on behalf of the NHS, among other things, we manage £225bn in cash, recover approximately £20bn of debt and £800m of VAT, as well as processing over six and a half million accounts payable transactions. Your responsibility will be overseeing some of these services, ensuring maximum value is being provided to each client and report back on performance levels to monitor their success. You will then analyse these reports, spotting areas for development, highlighting where we are performing well and seek out opportunities to increase revenue through service and process improvements. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. Predominantly based from home, this hybrid role comes with the expectation to travel to various offices on a monthly basis. More frequent travel to client sites around London and South East will be vital at first when building key relationships. What you will be doing: Looking after a client base, providing the highest standards of transactional service excellence Developing a deep understanding how our services can suit client business needs Being the point of escalation should any service issues occur Producing reports and presenting to clients and colleagues on service performance Finding opportunities to improve services via close collaboration with clients and peers What you'll bring: Previous experience in service manager role or as recipient of a finance or accounting shared service provision Ability to demonstrate the technical ability in the compilation, analysis and presentation of information to a strategic level Experience of presenting to and influencing senior staff Ability to work autonomously, balancing multiple priorities Good inter-personal skills at a senior level If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type : Full-time, Permanent Location : Anywhere Security Clearance Level : DBS Internal Recruiter : Mark Salary : Up to £55000 per annum - Depending upon experience and development needs Benefits : £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

It's an exciting time to join the NHS SBS family! Not only have we been recognised as one of the UK's Great Place's to Work, but we also are at the beginning of an enterprise transformation project creating a lot of growth and development within the organisation. We are looking for a Financial Service Manager to be responsible the transactional F&A services we provide to a portfolio of NHS clients. Every year on behalf of the NHS, among other things, we manage £225bn in cash, recover approximately £20bn of debt and £800m of VAT, as well as processing over six and a half million accounts payable transactions. Your responsibility will be overseeing some of these services, ensuring maximum value is being provided to each client and report back on performance levels to monitor their success. You will then analyse these reports, spotting areas for development, highlighting where we are performing well and seek out opportunities to increase revenue through service and process improvements. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. Predominantly based from home, this hybrid role comes with the expectation to travel to various offices on a monthly basis. More frequent travel to client sites around London and South East will be vital at first when building key relationships. What you will be doing: Looking after a client base, providing the highest standards of transactional service excellence Developing a deep understanding how our services can suit client business needs Being the point of escalation should any service issues occur Producing reports and presenting to clients and colleagues on service performance Finding opportunities to improve services via close collaboration with clients and peers What you'll bring: Previous experience in service manager role or as recipient of a finance or accounting shared service provision Ability to demonstrate the technical ability in the compilation, analysis and presentation of information to a strategic level Experience of presenting to and influencing senior staff Ability to work autonomously, balancing multiple priorities Good inter-personal skills at a senior level If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type : Full-time, Permanent Location : Anywhere Security Clearance Level : DBS Internal Recruiter : Mark Salary : Up to £55000 per annum - Depending upon experience and development needs Benefits : £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?

Do you have experience of leading teams and mentoring team members? Are you passionate about delivering a great service to your customers? We are recruiting a team leader to work on an important Defence account. You will be leading a team of upto 15 Process Officers who are responsible for providing a Pension assessment processing service. What you'll be doing: Manage team to deliver high quality work to agreed processes, timescales and quality requirements Responsible for the accuracy and timeliness of output To check and authorise processes Deliver training to team members Work with a broad customer base Identify and implement improvements Collect and provide statistical data/reports as directed by senior management What you'll bring: Experience of allocating work and resource planning IT literate including Excel, Word, PowerPoint Great interpersonal skills and proficient in communicating at all levels Ability to set and achieve performance targets It would be great if you had: Previous experience of managing teams Previous experience of creating new business processes Pension sector experience If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time or Part-time Permanent Location: Glasgow Security Clearance Level: SC Internal Recruiter: Chloe Salary: £25,000 per annum plus 3% flex fund Benefits: - 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements between the hours of 7am-7pm. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you an experienced manager with the ability to lead and nurture multiple teams? SSCL requires a Change Process Leader to join our SSCL Defence Sector, Change delivery team. As the Veterans Change Process Leader you will be responsible for supporting and delivering all aspects of change work for our serving and ex-employee Pension Scheme members. As well as co-ordinating and managing change delivery you will also be responsible to manage project teams in the delivery and execution of larger change projects. The scope of responsibilities is wide ranging and requires someone who can lead, co-ordinate and motivate teams to deliver an excellent customer service experience and who has experience of being the lead in a fast paced environment. You must be able to prioritise and manage multiple work streams effectively. You need to be an effective decision maker and communicator with a proactive and flexible approach. If you have proven strong leadership and interpersonal skills and enjoy delivering high quality results on time, then this is the perfect opportunity for you. What you'll be doing: To manage and schedule your own work and that of your teams work to required timescales and to achieve targets and milestones Create and maintain relationships with other SSCL Service teams, the client, and other key stakeholders To review and provide feedback on requirements, collate and provide input to change estimation process Track and co-ordinate the Veterans Change delivery and support the operational business for smooth delivery of change To motivate, lead and develop the team and encourage communication Ensure that agreed processes, standards, timescales and quality requirements are adhered to Create new process to deliver change work and seek to continuously improve processes, producing analysis and statistical data/reports to identify and support opportunities Raise any issues or risks in a timely manner to ensure management are informed and ensuring issues can be fully investigated and resolved To liaise/meet internal/external with customers/suppliers/clients What you'll bring: Proven track record of delivering against performance targets and milestones Ability to lead multiple teams and coach and nurture them Ability to set, analyse and achieve performance targets Experience of delivering high quality customer service in a professional manner Articulate and able to develop effective working relationships with colleagues and clients Experience working under pressure to deliver against a range of issues and deadlines Highly developed user of Excel, Word, PowerPoint Able to influence behaviour of colleagues and clients Very strong interpersonal skills Able to identify areas of weakness and recommend improvements Ability to manage a budget (FTEs, overtime) It would be great if you had: Demonstrable experience of delivering continuous improvement initiatives and/or small projects would also be beneficial but not essential If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Permanent Location: Glasgow Security Clearance Level: SC Internal Recruiter: Chloe Salary: £28,840 per annum inclusive of 3% flex fund Benefits: - 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Looking for a fresh challenge in 2023? If you are experienced in a Customer Service focused role within the Contact Centre, Retail, Care or Hospitality industry we want to hear from you! An excellent opportunity has arisen to expand our team in 2023 and recruit several Advisor's to support on of SSCL's government client. The role will be answering incoming calls, responding to emails and Live Chat queries, being the first point of contact for customers to resolve these queries quickly and effectively. This exciting new role is working Monday to Sunday with shift times between the hours of 07:00am-10:00pm on a permanent contract (3 full weekends during a 10-week period) with a hybrid work pattern, working three days from home and two days from our Liverpool office. What you will be doing: Answer incoming calls and communicate with customers through a wide variety of digital communication methods within the time specified by the agreed service levels. Managing/maintaining customer relationships/expectations at all levels and ensuring that our customers are informed with accurate and reliable information Identifying and escalating any concerns that could lead to wide scale customer impact and liaise with internal colleagues across other departments to find appropriate solutions for the end customer Maintaining effective relationships with our regional providers through consistent communication whether verbal or written Working effectively as a team to provide a first-class service to the end customer Working with the wider Contact Centre team to ensure an approach that supports a positive working environment and culture Thorough effective questioning, to obtain a clear understanding of the calls being received and accurately entering all information into the system to support our regional teams with their drive for a first-time fix Providing a single point of contact for all reactive repair related enquiries What you'll bring: Proven customer service experience Excellent listening, verbal and written communication skills Articulate & able to develop good working relationships with colleagues & clients Able to use initiative & exercise sound judgement. Good Microsoft IT and computer skills It would be great if you did have: Previous experience working in a Customer Service environment Resilience and the ability to deal with challenging customers and situations Strong listening and empathy skills Employment type: Full time, Permanent with shifts between Monday to Sunday 07:00am-22:00pm (37.5hrs/5 shifts pw) Security Clearance Level: BPSS Location: Liverpool Internal Recruiter: Caroline Salary: £23,000 per annum plus 3% Flex fund Benefits: 25 days annual leave with the choice to buy additional days, life assurance (x4 death in service), pension and all employee bonus Loved reading about this job and want to know more about our company? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.

Are you an experienced Contact Centre Manager with a track record of delivering outstanding customer service and KPI performance? As a certified great place to work organisation, NHS Shared Business Services is looking for a professional people leader to develop and nurture the team within the Payroll and Pensions delivery service! You will demonstrate the highest levels of people leadership and encourage the team to achieve their targets and drive the Employment Services department to be an outstanding contact centre. Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre. Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets. Ideally the successful candidate will be located in the Southampton area, but we will consider applications from Sheffield, Wakefield and Salford. This is hybrid working model with an expectation to attend monthly meetings in Southampton. What you will be doing: Planning and deployment of resources to support high quality service delivery. Oversee the achievement and maintenance of agreed customer service levels and standards. Training and development of customer services teams. Handle complex and escalated contact centre customer services issues. Produce top-class customer care, such as in instances of extreme demand or with high level customer complaints. Coach, support and encourage their direct reports through monthly 1-2-1 and on the spot feedback to improve handle time and reduce abandonment rate. Identifying and instilling best practice, processes and systems and drive a continuous improvement environment. What you will bring: Strong management attributes such as effective decision making, impeccable time and workload management. Confidently challenge the business if root cause analysis indicates that customers have been inconvenienced by an internal mistake or process issue. Strong people skills including the ability to influence others and manage upwards. Identify technology improvements to improve service delivery to the customer. Experience with handling challenging telephone calls and written computer-based communication (emails, live chat) Available to be flexible and deviate from a set working pattern at short notice should the business need require. Workforce management using strategies and technologies to ensure the right number of agents are scheduled at the right times. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you. Employment Type: Permanent Location: Southampton (but will consider Sheffield, Wakefield and Salford) Security Clearance Level: DBS Internal Recruiter: Rachel Salary: Up to £40,000 (depending on experience and development needs) Benefits: 25 days annual leave with the option to buy additional days, 4 x death in service and pension. Generous flexible benefits fund with a choice of dental, medical, breakdown, critical illness cover and much more. Access to both corporate and NHS discount schemes. Loved reading about this job and want to know more about our company? Our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products! With outstanding knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office. Our vision is to help the NHS save money and improve quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes. Do you want to part of our journey?

Are you looking for an exciting new opportunity within Administration and HR? This is a fantastic opportunity to join SSCL as a Process Assistant. You will be responsible for supporting with all transactional HR Lifecycle activities that are received via a service request. We're looking for someone who will promote positivity, openness and commitment to achieving service delivery. We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities. If you have a 'can do' attitude, a keen interest in working in a HR Ops environment and you're great at developing good working relationships, this is the perfect role for you! What you will be doing: Process work in line with agreed procedures, business rules or scripts. Process work to the defined level of quality. Resolve queries and escalate as necessary. Identify and suggest areas of improvement. Maintain and update information held on a database or manually. Support line management on any additional admin when required. Liaise with internal and external clients. What you'll bring: Attention to detail. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence. Excellent communicator. Effective team player who constantly displays commitment and flexibility. Accurate and timely delivery of tasks. Effective problem solver. Excellent organisational skills. It would be great if you had: Experience using Oracle. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time Permanent Location: Newport (hybrid role) Security Clearance Level: SC Internal Recruiter: Theo Mason Salary: £21,115 inclusive of 3% flex fund Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and all employee bonus Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you an experienced Architect with broad experience across multiple areas of Solutions Architecture? The Principal Solutions Architect will define the solutions architecture for large scale, complex, medium risk or highly specialised assignments or pre-sales assignments that may lead to major lead to major downstream revenue opportunities. Individuals are accountable for influencing, managing and driving the strategy of a defined area of the business within Sopra Steria or for the development of policy in their area of expertise. They must possess a solid business understanding regarding the needs of their customers and how the 'market' is responding, changing and developing in their field of expertise. They have clear accountability for developing and implementing functional policies and procedures and would be expected to be advisors to senior managers in the business. Roles are focused on the year ahead, developing and delivering operating plans and/or translating and advising on the local application of policy. This role is hybrid and so can be done from home with occasional travel into one of our offices based in London Edinburgh, Hemel Hempstead or Salford Quays. What you'll be doing: - Defines scope and deliverables for assignments with 'client' (may be internal or external) for the definition and execution of solutions architectures to integrate all of a client's requirements - Takes responsibility for the integrity of the solution areas that are his/her responsibility - Delivers assignment in accordance with agreed scope, time, financial and quality measures - Ensures effective client engagement and stakeholder management during assignment (may include management of subcontractors and partners) - Completes assignment review with 'client' at the end of each and every assignment (or six monthly for long term assignments) - Actively promotes Sopra Steria consulting, application management, business process and IT-outsourcing services. -Seeks and gains recognition outside Sopra Steria within 'expert and specialist areas' by active involvement in industry / specialist groups that develops recognition of company's capability that is transferable into sales opportunities - Tracks market trends and competitor activities in 'expert and specialist areas' and ensure this data is utilised for the ongoing service development - Shares personal knowledge of 'expert and specialist areas' through coaching and mentoring, running workshops, establishing 'special interest groups What you'll bring: - Experience of Cloud solutions - AWS / Azure - Application services experience - Large scale transformation experience - Creating IT solution artefacts using standard industry best practice frameworks and methodology (TOGAF, ArchiMate) that are mapped to the business requirements, stories and benefits. - Experienced working within Agile Feature teams to ensure developers from various IT development areas build components that deliver your solution design. - Skilled in presenting technical issues and IT solution strategies to partners and other IT professionals enabling informed decisions to be made. It would be great if you had: - Open-Source software knowledge - Experience of working in the government/public sector - Pre-Sales and bid work experience - People management experience Employment Type: Permanent Location: Hybrid (Can align to London, Hemel Hempstead, Salford Quays or Edinburgh) Security Clearance Level: SC Internal Recruiter: Olly Salary: Up to £91,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We support the UK Government to tackle today's biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We've been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Our successful transactional procurement department is looking for a new Senior Transactional Procurement Partner to manage, lead, develop and motivate the members of one of our Regionalised Transactional Procurement teams whilst providing a best in class service to NHS organisations. The successful candidate you will be responsible for your clients Transactional Procurement process, whilst managing the team, monitoring, and measuring performance, taking action to deliver efficiencies and increase productivity, as well as drive improvements within the procurement process to ensure this runs smoothly for our Norfulk and Wavney clilent. The Successful candidate will represent NHS SBS as part of the Transactional Procurement Team as a progressive, proactive, responsive and innovative Senior Transactional Procurement Partner in order to deliver procurement based support to NHS SBS clients. What you'll be doing: Mentor, support and manage a team of Transactional Procurement Partners with different levels of expertise to enable delivery of successful outcomes and process compliance for their portfolio of work and related activity, whilst maintaining a high morale within the team. The post holder should be able to identify areas of under-performance, and work with the Transactional Procurement Service Manager to identify resolutions and implement change as required. Support the training and mentoring of new team members, and coaching individual members to support with talent development activities and career progression. Prepare and deliver a range of reports to senior staff groups from the customer and internal organisation, including achievement of personal and direct report targets. Support the Transactional Procurement Service Delivery Manager in engaging with individual clients around operational delivery, and resolve all initial escalation queries fully. Using their initiative, accurately assess and process purchase orders on behalf of NHS SBS customers, maintaining compliance with SFIs, best practice and local policy, liaising with the customer and keeping them informed throughout the process. Take ownership and responsibility for assessing and approving Purchase Orders raised by Transactional Procurement Partners, ensuring compliance with agreed processes and client Standing Financial Instructions, up to the value of £100,000. What you'll bring: Ability to use theoretical and practical knowledge, judgement, commercial and technical skills in the understanding and management of a key process area within Purchase to Pay. Experience of operating at a senior level within a busy office environment, as a team leader or in a mentor-like role. A proven capability to manage a diverse personal portfolio of work, meeting and exceeding targets set whilst supporting others to deliver against their own objectives and workload. Experience in accurately identify catalogue and quotation opportunities and troubleshoot issues for others. Having proven knowledge of matching requisition requests to frameworks and supports others to do so. To seek and ensure their team seeks client approval / further information in a comprehensive and easy to understand format. It would be great if you had: Public sector procurement experience NHS knowledge If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Anywhere (travel to the NW Hub (Salford) and to client and supplier sites monthly) Security Clearance Level: DBS Internal Recruiter: Daniel Salary: Up to £22,457 per annum (depending upon experience and development needs) Benefits: 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you looking to start a career with the NHS? Are you organised and efficient... get in touch!! We are looking for an adaptable Stock Control Assistant to provide an efficient, cost effective, timely and courteous Service to the wards and departments within Papworth Hospital NHS Foundation Trust (Trust). This will include the management of stock to agreed levels, data input and processing of orders, liaison with customers, other procurement colleagues and NHS logistics. This is physically demanding role which this includes walking, long periods of standing, stretching, working in confined basement area. What you'll be doing: Undertaking the data capture of orders using a handheld barcode reader, and transmission of these orders to the supplier via the Electronic Demand Capture (EDC) and Electronic Demand capture (EDC) Gold interface links with NHS Supply Chain. Being accountable for the timely input of data to ensure continuity of supply, as well as carrying out stock level reviews of Material Management products at ward/ department level, to include appropriate stock rotation and routine housekeeping. Providing receipt and distribution services, including unpacking and checking delivered items against delivery/order information, taking corrective action where necessary and maintaining audit records. Informing customers of any product changes or shortages and actively source alternatives. Assisting with high urgency product recalls following safety alerts as well as assisting with removal, return or disposal of excess or redundant stock. Ensuring communication of information within the Materials Management team and share best practice operationally; act and participate as a member of the wider Procurement team, assisting colleagues within other areas of the department as required and attending departmental update meetings as required. What you'll bring: Previous experience within a manual handling role is essential. High attention to detail with the ability to prioritise workload. Self-motivated and able to work on own initiative as well as being able to communicate clearly and with diplomacy. Flexible approach to the needs of the department. Working MS Outlook experience. It would be great if you had: 4 GCSEs (grades A-C) or equivalent. Experience within an NHS environment. An understanding of Oracle. Ability to use bar code scanners. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! E mployment Type: Full-time, Permanent Location: Cambridge Security Clearance Level: DBS Internal Recruiter: Kayleigh Salary: £19,357 Depending upon experience and development needs Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you are interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products. With unrivalled knowledge and experience, we provide high-quality, value-for-money finance, procurement, and employment services to the NHS, helping them overcome any challenges they face in the back office. Our vision is to help the NHS save money and enhance quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes. Do you want to be part of our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you an experienced team leader looking to progress your career? Do you have a great understanding of Payroll and the ability to ensure delivery of the service is running as it should be? If so this could be a great role for you! As a Payroll Supervisor you will be managing multiple payroll teams, leading on the successful day to day running of payroll delivery for a particular client/group of clients. Closely working with the Payroll Manager and supporting them with identifying and implementing improvements, changes and initiatives into BAU. Roles at this level will require a detailed understanding of methods, systems and procedures. The work involves limited guidance and only general instructions from more senior colleagues. Therefore initiative and judgement are required to address and resolve daily problems. The role will be hybrid and can be based from either our Newport, Newcastle or York office will occasional travel to Newcastle. We also support foundation degree funding for anyone who is looking to do CIPP foundation degree! What you'll be doing: Manage the day to day operations of Payroll Delivery teams; this includes managing your resource and allocating workloads to ensure controls are adhered to and actively monitor levels of work to ensure that your team meet agreed KPIs and SLAs Act as an escalation point for queries from your immediate team, wider SSCL and the client Raise any issues of service incidents as soon as they are identified, taking a key role in resolution, root cause analysis and improving processes/controls as a consequence Hold monthly 121 sessions with each of your direct reports and complete bi-annual and annual performance reviews Actively invest in the development of each of your direct reports, while actively driving and taking ownership of your own development What you'll bring: Previous experience and knowledge of delivering end to end payroll services to medium/large clients Ability to work to tight deadlines Ability to flex and multi task to meet changing requirements Ability to develop and nurture close client relationships Ability to set and achieve performance targets at a distance, as well as face to face Experience of delivering a high quality customer service, in a professional manner with a focus on NPS Excellent communicator at all levels - within a team setting, over the telephone and in writing Effective problem solver Excellent numerical and analytical skills Excellent organisational and planning skills Demonstrable ability to continuously improve performance through establishment and communication of a vision for the future It would be great if you had: CIPP qualified Previous experience with public sector clients If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Newcastle/ Newport or York Security Clearance Level: SC Internal Recruiter: Amelia Salary: £27,000 per annum (Qualified CIPP foundation degree £30k) Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings £400 million - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you commercially focused and able to persuade and influence your clients to achieve desired outcomes? Do you enjoy building relationships and turning around their accounts to create more positive conversations? Now is a really exciting time for you to join the NHS SBS family! Not only because we have achieved recognition for being one of the Top 20 Great Places to Work in the UK, but we are right at the beginning of a multi-million-pound enterprise transformation project across several areas including our Finance and Accounting department. Huge growth and development in this area has led to the need for a brand-new team of Senior Credit Controllers. You will support the Collections and Accounts Receivable functions managing projects and implementing efficiencies & improvements with a commercially focused approach. The role will involve improving collections through building and maintaining customer relationships whilst investigating and resolving their queries. Alongside debtor management, the team will play an active role in handling our client relationship and driving and demonstrating continuous improvement of the efficiency and performance of the service. This is a lively team, with strong growth and improvement plans for 2022 and beyond, so being able to thrive whilst staying organised with high volumes will put you in the best position to develop your career and grow with us. This is a hybrid working role, and as a new employee, a minimum of 3 days a week in the office will be encouraged during the initial 3-month induction period, reducing to 1 to 2 days following successful completion. What you'll be doing Be responsible for a variety of ledgers and negotiating payments of outstanding invoices Looking through the historical data and create an accurate picture of what's occurred on the account to date Determining realistic sums to collect from debtors and arrange collections Allocating receipts Proactively reviewing Client Debt reports Handling complicated cases and more challenging client issues Collecting for our Focus Client base, where quality and success are of much greater importance Ensure security, integrity, and confidentiality of all data What you'll bring Previous experience within a credit control role/environment Excellent communication skills, both written and verbal, to drive successful outcomes for both the business and our clients The ability to persuade and influence debtor behaviour in a positive and professional manner Excellent Office skills - Word, Excel, and PowerPoint Driven and self-motivated to deliver excellent results Ability to prioritise own workload based on strategic motives, to achieve the best results in target-based environment Flexible and adaptable to work environment and requirements It would be great if you had A solid understanding of Oracle, in particular Order Management, Receivables and Receipting modules, ideally in a Shared Service environment Knowledge of Direct Debit Process and Fees based billing regimes CICM or other Collections qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full Time Permanent Location: Leeds Security Clearance Level: DBS Internal Recruiter: Mark Salary: up to £27,000 dependent on experience and development needs Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Due to organisational growth, we are looking for a Revenues Inspector to join our committed and friendly Revenues team. You will be responsible for all revenues inspections, which will involve visiting customers at home, with aim of ensuring that Council Tax and Business Rate payments are received in a timely manner and databases are accurate, complete and up to date. This role is working based at Welwyn Hatfield District Council Office but will be mobile covering the Broxbourne Borough Council district. A great opportunity for someone who likes to be out and about! We'll train you so not essential to have in-depth experience in this field. What you'll be doing: Establishing liability to pay Council Tax and Non-Domestic Rates as directed, including billing and collection. Report all changes to properties to the Valuation Office Agency. Investigate properties to verify exemptions, discounts and reliefs and take appropriate action where those reliefs no longer apply, including recommending the issue of penalties. Efficient and effective maintenance of the computerised database in relation to new and altered properties and reliefs to ensure that all persons are properly charged for Council Tax and Non-Domestic Rates at the correct rate. Keep abreast of legislation relating specifically to the administration of Local Taxation. Ensure that Council Tax and Business Rate accounts are accurate, complete and up to date. What you'll bring: Must have full UK driving licence and own vehicle Articulate and able to develop good working relationships with colleagues and clients Ability to deal with customer, many whom may be aggrieved, both in person and on the telephone Ability to manage your own workload. Excellent attention to detail and computer literate Flexible approach to work to accommodate changing demands and priorities. It would be great if you had: Recent experience of working in council tax with knowledge of council tax software systems and regulation The successful candidate will be required to obtain UK security clearance. Employment Type: Full-time, Permanent Location: Welwyn Garden City Security Clearance Level: DBS Internal Recruiter: Kayleigh Salary: Up to £25,000 + 3% Flex Fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you are interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We support UK Government to tackle today's biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We've been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Do you have excellent stakeholder engagement skills and have a real passion for helping people? The NHS SBS IT function are seeking an IT Service Acceptance Lead to manage a small team of technical and functional resources to ensure that all Service Acceptance objectives are met. These include ensuring all changes are implemented, initiating reviews of all major or significant issues to ensure lessons are identified and actioned as well as supervising the team to ensure projects are completed efficiently and effectively. We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities. What you will be doing: Carrying out Service Gateways ensuring all projects have received the correct level of governance, and all tasks have been completed for IT Service Delivery. Acting as team leader for the IT Service Acceptance team and managing the workload of team members in carrying out mandatory patching and project assurance activities. Instigating and managing post Incident Reviews for all major and significant issues, so that all lessons are documented, and associated actions allocated and tracked. Working with Service Architects to ensure that new, or changes to existing, service models are fully understood and that any additional resourcing requirements have been agreed with both the Project Manager and the IT Service Delivery Management team. Communicating Service Delivery related project risks in a timely manner and to own risks associated with IT Service Acceptance and manage any associated action plans. Supervising the CAF approval process to ensure that no request for change is approved without being reviewed as per the defined process. Reporting to the IT Service Assurance manager on a regular basis and to assist in progressing any on-going projects and tasks as appropriate. Utilising and championing agreed delivery methodologies and tools, including ITIL, Prince 2, Agile and ensure compliance with NHS SBS delivery governance requirements and IGAF. What you'll bring: Strong communication skills (including experience of chairing calls and producing reports for senior management), with the confidence to challenge the plans and ideas of others. Strong analytic and decision-making abilities along with excellent leadership skills. Excellent organisational skills to plan and manage both your own workload and that of other members of the team Excellent Leadership skills with the ability to self-motivated and motivate others to deliver against timescales Able to work effectively at all levels both internally and with 3rd Parties or clients. It would be great if you had: Understanding of ITIL processes If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type : Full-time, Permanent Location: Anywhere (UK) Security Clearance Level: BPSS Internal Recruiter: Kayleigh Salary: Up to £35,000 (Salary offered will be in line with experience and development needs) Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about Sector/Company? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you commercially focused and able to persuade and If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. influence your clients to achieve desired outcomes? Do you enjoy building relationships and turning around their accounts to create more positive conversations? Now is a really exciting time for you to join the NHS SBS family! Not only because we have achieved recognition for being one of the Top 20 Great Places to Work in the UK, but we are right at the beginning of a multi-million-pound enterprise transformation project across several areas including our Finance and Accounting department. Huge growth and development in this area has led to the need for a brand-new team of Senior Credit Controllers. You will support the Collections and Accounts Receivable functions managing projects and implementing efficiencies & improvements with a commercially focused approach. The role will involve improving collections through building and maintaining customer relationships whilst investigating and resolving their queries. Alongside debtor management, the team will play an active role in handling our client relationship and driving and demonstrating continuous improvement of the efficiency and performance of the service. This is a lively team, with strong growth and improvement plans for 2022 and beyond, so being able to thrive whilst staying organised with high volumes will put you in the best position to develop your career and grow with us. This is a hybrid working role, and as a new employee, a minimum of 3 days a week in the office will be encouraged during the initial 3-month induction period, reducing to 1 to 2 days following successful completion. What you'll be doing Be responsible for a variety of ledgers and negotiating payments of outstanding invoices Looking through the historical data and create an accurate picture of what's occurred on the account to date Determining realistic sums to collect from debtors and arrange collections Allocating receipts Proactively reviewing Client Debt reports Handling complicated cases and more challenging client issues Collecting for our Focus Client base, where quality and success are of much greater importance Ensure security, integrity, and confidentiality of all data What you'll bring Previous experience within a credit control role/environment Excellent communication skills, both written and verbal, to drive successful outcomes for both the business and our clients The ability to persuade and influence debtor behaviour in a positive and professional manner Excellent Office skills - Word, Excel, and PowerPoint Driven and self-motivated to deliver excellent results Ability to prioritise own workload based on strategic motives, to achieve the best results in target-based environment Flexible and adaptable to work environment and requirements It would be great if you had A solid understanding of Oracle, in particular Order Management, Receivables and Receipting modules, ideally in a Shared Service environment Knowledge of Direct Debit Process and Fees based billing regimes CICM or other Collections qualifications If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full Time Permanent Location: Leeds Security Clearance Level: DBS Internal Recruiter: Mark Salary: up to £27,000 dependent on experience and development needs Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams' expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level. Would you like to join us on our journey?

Are you an experienced Payroll Administrator looking to join a company that's works closely with high profile government clients helping to make a difference? Are you passionate about delivering excellent customer service to clients and strive to go above and beyond? If so this could be a great opportunity for you! As a Payroll Administrator you will assist in the provision of transaction processing services for our clients. You will be joining the input team that are responsible for inputting relevant data so that accurate payroll is produced. If you enjoy building relationships and delivering high quality results on time, then this is the perfect opportunity for you! We support funding for CIPP qualification also which is great opportunity! This exciting role is a permanent contract with a hybrid work pattern, working three days from home and two days from our Newport office located in NP10. With our Flexible 3% bonus fund which can be taken as an extra cash equivalent of up to £570. What you'll be doing: Process work in line with agreed procedures, business rules or scripts Learn the procedures and understand parameters of producing a quality output Resolve queries, escalate when needed and log if required To schedule and prioritise allocated work daily, ensuring deadlines are met Identify and suggest areas of improvement Maintain and update information for audit purposes What you'll bring: Payroll Office experience Ability to maintain confidentiality and exercise discretion Ability to handle and prioritise multiple tasks and meet all deadlines Strong organisational skills and the ability to work independently and under pressure Strong skills using and understanding the flow of transactions in an integrated HR and Payroll system Good interpersonal skills and communication skills Honest, Trustworthy and respectful Excellent attention to detail It would be great if you had: CIPP qualified or equivalent Experience in overpayments Experience of providing a service to a large government client If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full Time Permanent Location Newport - Hybrid 2 days in the office 3 day Security Clearance Level NPPV1 Internal Recruiter Amelia Salary £21,115 per annum inclusive of flex fund OR £24,000 for CIPP qualification holders Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund. You can choose to take this as cash or put it towards flexible benefit optionsAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you an experienced Architect with broad experience across multiple areas of Solutions Architecture? The Principal Solutions Architect will define the solutions architecture for large scale, complex, medium risk or highly specialised assignments or pre-sales assignments that may lead to major lead to major downstream revenue opportunities. Individuals are accountable for influencing, managing and driving the strategy of a defined area of the business within Sopra Steria or for the development of policy in their area of expertise. They must possess a solid business understanding regarding the needs of their customers and how the 'market' is responding, changing and developing in their field of expertise. They have clear accountability for developing and implementing functional policies and procedures and would be expected to be advisors to senior managers in the business. Roles are focused on the year ahead, developing and delivering operating plans and/or translating and advising on the local application of policy. This role is hybrid and so can be done from home with occasional travel into one of our offices based in London Edinburgh, Hemel Hempstead or Salford Quays. What you'll be doing: Defines scope and deliverables for assignments with 'client' (may be internal or external) for the definition and execution of solutions architectures to integrate all of a client's requirements Takes responsibility for the integrity of the solution areas that are his/her responsibility Delivers assignment in accordance with agreed scope, time, financial and quality measures Ensures effective client engagement and stakeholder management during assignment (may include management of subcontractors and partners) Completes assignment review with 'client' at the end of each and every assignment (or six monthly for long term assignments) Actively promotes Sopra Steria consulting, application management, business process and IT-outsourcing services. Seeks and gains recognition outside Sopra Steria within 'expert and specialist areas' by active involvement in industry / specialist groups that develops recognition of company's capability that is transferable into sales opportunities Tracks market trends and competitor activities in 'expert and specialist areas' and ensure this data is utilised for the ongoing service development Shares personal knowledge of 'expert and specialist areas' through coaching and mentoring, running workshops, establishing 'special interest groups What you'll bring: Experience of Cloud solutions - AWS / Azure Application services experience Large scale transformation experience Creating IT solution artefacts using standard industry best practice frameworks and methodology (TOGAF, ArchiMate) that are mapped to the business requirements, stories and benefits. Experienced working within Agile Feature teams to ensure developers from various IT development areas build components that deliver your solution design. Skilled in presenting technical issues and IT solution strategies to partners and other IT professionals enabling informed decisions to be made. It would be great if you had: Open-Source software knowledge Experience of working in the government/public sector Pre-Sales and bid work experience People management experience Employment Type : Permanent Location : Hybrid- Variable (Can align to London, Hemel Hempstead, Salford Quays or Edinburgh) Security Clearance Level : SC Internal Recruiter: Priya Jotangia Salary : Up to £85,000 Benefits: £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical (couple), life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? We support the UK Government to tackle today's biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrity to build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We've been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agencies and radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Are you looking to start a career in Recruitment? Would you like to spend your working day in a fast-paced environment, by offering guidance and support to applicants during their recruitment journey? Then this could be just the opportunity for you! We are recruiting for several Recruitment Administration Assistants on a 12-month fixed term contract to join the busy evening team supporting the SSCL's Police client. You will assist in the provision of administration and customer service, supporting the end-to-end recruitment process on behalf of MPS (Met Police). This role will be working as part of our evening team, with the hours of Monday to Friday 4pm to 10pm. A hybrid pattern, working three days from home and two days from our Newport office located in NP10. If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! What you will be doing: Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages, transactional administration and maintain record. Learn the procedures and understand parameters of producing a quality output Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and priorities allocated work daily. Maintain and update information held on a data base or manually. Support line management on any additional admin when required. What you'll bring: Articulate and able to maintain good relationships with colleagues and clients Delivers a high-quality customer service in a professional manner, creating trust and confidence Effective team player, who constantly displays commitment and flexibility Excellent organisational and interpersonal skills with good attention to detail Accurate and timely delivery of tasks It would be great if you had: Ability to follow processes Good numerical literacy Ability to navigate around and understand use of relevant systems If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Term: 12-month FTC - 30 hours - Monday to Friday 4pm to 10pm Location: Newport Security Clearance Level: SC and NPPV1 Internal Recruiter: Rachel Salary : £21,115 (pro rata) inclusive of 3% flex fund Benefits : 25 days annual leave with the option to buy additional days, life assurance (4 x death in service), pension, and generous flexible benefits fund Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board.

JOB.TITLE JOB.DESCRIPTION We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.