GNA Group

Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000

Site Manager As the Site Manager you will oversee and manage in delivering Kitchen & Bathroom contracts within Social Housing. Previous experience with delivering K&B's is highly desirable. Site Manager Key Responsibilities The Site Manager will manage the delivery of Kitchen & Bathrooms, ensuring works are completed on time, within budget, and to required quality standards. Oversee K&B refurbishments Act as the primary point of contact for the client Conduct site inspections, and client meetings to maintain service levels Skills & Experience Proven experience in Site Management within construction or social housing.