e.surv Chartered Surveyors

LSL Property Services plc is one of the UK's leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for an Credit Control & Cash Collections Analyst to join our Central Finance team. We're looking for a motivated and detail-oriented Credit Control & Cash Collections Analyst to join our Finance team. This role plays a vital part in protecting company cash flow by managing customer accounts, reducing outstanding debt, and ensuring payments are collected in line with agreed terms and company procedures. If you have experience in credit control, collections, or finance administration and enjoy building relationships while achieving results, we'd love to hear from you. What You'll Be Doing Managing a portfolio of customer accounts and monitoring outstanding balances. Identifying arrears and taking appropriate action to secure payment. Contacting customers by phone, email, and letter to recover overdue debt. Negotiating payment plans and settlement agreements where appropriate. Monitoring accounts, recovering overpayments, and maintaining accurate records. Reconciling customer ledgers and investigating discrepancies. Issuing monthly statements and ensuring account information remains accurate and up to date. Escalating bad debts and high-risk cases in line with company procedures. Reviewing customer accounts to identify potential credit risks and exposure. Working closely with Management Accountants, Branch Teams, Legal Teams, Solicitors, Debt Collection Agencies, and Customers to resolve issues. Maintaining detailed case notes and ensuring compliance with company policies and procedures. Contributing ideas and improvements to enhance processes and service delivery. What We're Looking For Essential Experience working within a Credit Control, Collections, or Finance Administration role. Minimum of 2 years' administration experience, ideally within a credit control environment. Strong communication skills with a professional telephone manner and excellent written communication. Good understanding of credit control procedures and debt recovery processes. Strong numeracy skills and attention to detail. Ability to manage workloads effectively and meet deadlines. Good working knowledge of Microsoft Office and finance systems. A proactive, resilient, and customer-focused approach. Desirable Experience within property services or a related industry. Understanding of property services legislation. Experience using Sun Systems, Stripe, and Zopa. Knowledge of legal debt recovery and escalation processes. Why Join Us? Opportunity to make a direct impact on business cash flow and performance. Supportive and collaborative team environment. Varied role with exposure to a broad range of credit control activities. Ongoing development and career progression opportunities. Competitive salary and benefits package. If you're an experienced Credit Control & Cash Collections Analyst professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we'd love to hear from you.

LSL Estate Agency Franchising is looking for a proactive and detail-oriented Business Analyst to support our team in delivering transformational projects to our Estate Agency Franchisees across our LSL brands. The role is offered on a permanent full time position on a Hybrid basis from our Newcastle based office. Business / Systems Analyst Change & Transformation Team - LSL Property Services Role Purpose To support the Change & Transformation Team in understanding, analysing, and improving business and system processes across LSL. This role will help uncover how work is currently done, identify opportunities for optimisation, and support the introduction of new technologies, automation, and AI-driven improvements. The role is hands-on and varied, offering exposure across multiple areas of the business including Finance, Operations, IT, and CRM systems. Key Responsibilities Work with stakeholders across the business to understand and document current processes and systems. Support and, where appropriate, lead requirements gathering activities (workshops, interviews, process walkthroughs) Create clear and structured outputs such as: Process maps Requirements documentation / user stories Gap analyses Analyse data to support process understanding and identify trends or inefficiencies Contribute to identifying opportunities for improvement, including automation and AI use cases Support the delivery of change initiatives across a range of projects Collaborate with internal teams and third-party providers to support solution design and implementation Actively participate in sessions-asking questions, challenging where appropriate, and contributing ideas Skills & Experience Essential: Strong Excel skills (data analysis, manipulation, basic insight generation) Exposure to business analysis concepts (process mapping, requirements gathering, user stories) Awareness of tools such as Jira, Confluence, Visio, or similar Logical and analytical thinking Confidence to engage in discussions and speak up in group settings Strong attention to detail Desirable: Basic understanding or interest in automation and AI in a business context Experience working with data beyond Excel (e.g. reporting tools, SQL-nice to have, not required) Behaviours & Mindset Curious and inquisitive - asks questions and seeks to understand how things really work Proactive - not just documenting, but thinking about how things could be improved Confident communicator - willing to contribute and challenge constructively Adaptable - comfortable working across different projects and business areas Eager to learn and develop - brings value from day one but is motivated to grow Apply If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar alternatively apply with your CV and covering letter for a quick response. In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs)