About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description The SO Associate Product Manager for Robotics will provide effective leadership, management and delivery controls to ensure delivery against project milestones, live service targets and release schedules in line with priorities as agreed with the project managers, business and stakeholders. Championing continuous professional development for individuals within Robotics in a technical capacity and building individual capabilities through coaching, mentoring and giving opportunities for staff to develop. Identify and monitor team risks and issues, developing mitigating actions and escalation as appropriate. Identify and work with related projects/teams to manage interdependencies. The role is a key enabler for successful delivery of automation solutions requiring excellent leadership, problem solving, communication, collaborating and partnering skills. The role requires strong negotiation skills to work with suppliers and product owners to ensure the right solutions are identified, developed and deployed. The HMRC Customer Services Group (CSG) was established in October 2016 and brings together all operational Directorates in a single customer facing organisation. We employ around 30,000 people and are one of the largest customer services organisations in the UK. We have a clear ambition to be the best. Operational Excellence (OE) was formed in April 2018 and recently migrated to CDIO CSG in March 2020 and is an integral part of HMRC's Customer Services Group, bringing together both the teams that help to drive change and improvements within Customer Services, and the teams which provide support to our operational areas to ensure their smooth running. Our key purpose is to bring about excellence in Customer Services Group (CSG). We will lead strategic change within CSG, and develop our relationship with the rest of HMRC. We make a measurable difference to the experience of our customers and our colleagues, and our work helps to reduce the cost to serve and drive up the value of all we do. We work closely with colleagues across HMRC to help administer the operational processes that allow our customers to pay the right amount of tax at the right time, to receive the right amount of benefits, and to manage and protect the UK borders. Person specification Key Responsibilities: Enable developers to advance the robotics backlog through design, develop, test and deliver automation solutions using the appropriate agile project management methodology/tools; learning and iterating frequently and capturing sprint metrics. Remove impediments/blockers to the development team for continuous smooth development/delivery of our product. Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments, and maintain good working relationships with stakeholders. Work with other product manager(s) to define the roadmap for your service and work with the development team and other areas of the business to translate this into actionable user stories and sprint-by-sprint plans. Facilitate the collaborative, dynamic planning process for each sprint, helping development team members to prioritise and self-organise around the work that needs to be completed against their capabilities and capacities. Facilitate the regular team agile meetings such as Sprint Planning, Checkpoint calls, Show & Tells and Sprint/Project retrospectives. Mentoring and coaching project members to ensure all are focused on a common goal and working with an Agile mind-set. Will also feedback all levels of communications via appropriate methods and styles. Champion continuous improvement by creating a safe and professional environment for staff to feel safe to provide honest feedback during sprint retrospectives that generates increased capability, productivity and quality of our automations and staff. Managing and building strong working relationships with Senior Stakeholders within CDIO, CSG, suppliers and other third parties . Work in partnership with the Live Services Team to resource and operate a Live Service Support Model that will effectively maintain the CDIO CSG suite of live solutions to agreed quality, gain user insights and robust service level agreements. Furthermore, strive to optimise live solutions to increase on benefits and efficiencies. Work in partnership with the Project Teams to ensure end to end delivery lands in the smoothest possible way, and as many blockers are removed in preparation for all team activities to reduce downtime from a technical perspective. This includes ensuring a well validated forward view of the range of technical issues that could affect Robotics Development. Safeguard agile ways of working, ensuring that test driven development is at the heart of the teams operating model. Liaise with customers, stakeholders and project managers to ensure task progress updates are communicated on a regular basis. The role requires key negotiation skills and a positive persuasive manner as all projects have dependencies on other areas out with the teams' own sphere of influence. Act as a visible leader across CDIO CSG working together to build a strong community across all teams. Build a strong team ethos to create the right environment to motivate and enable the team to successfully deliver user stories and discovery documents. Be a member of wider SLT and ELT role modelling engagement and behaviours, displaying energy and enthusiasm. Respect and reward the contribution and achievements of individuals and team. Participate in and contribute to the Product Management community of practice: take part in the community of practice through participation in community meetings, and volunteering for community activities and initiatives. Essential Criteria A proven track record in successfully managing teams proficient in agile delivery using NICE software and Microsoft Office Products. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience working with multidisciplinary teams. A demonstrable understanding of delivering automation change across multi-delivery teams. A demonstrable understanding of developing Robotics and Automation technologies. Demonstrably able to visualise, articulate, solve complex problems and concepts and make informed decisions using analytics / data. Experience of driving automated continuous improvement processes and outcomes based on user feedback. Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward. Desirable Criteria Professional certifications in product management, agile methodologies or ITIL can be advantageous or ambition to work towards. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. The site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Communicating and Influencing We only ask for evidence of these behaviours on your application form: Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Job description The SO Associate Product Manager for Robotics will provide effective leadership, management and delivery controls to ensure delivery against project milestones, live service targets and release schedules in line with priorities as agreed with the project managers, business and stakeholders. Championing continuous professional development for individuals within Robotics in a technical capacity and building individual capabilities through coaching, mentoring and giving opportunities for staff to develop. Identify and monitor team risks and issues, developing mitigating actions and escalation as appropriate. Identify and work with related projects/teams to manage interdependencies. The role is a key enabler for successful delivery of automation solutions requiring excellent leadership, problem solving, communication, collaborating and partnering skills. The role requires strong negotiation skills to work with suppliers and product owners to ensure the right solutions are identified, developed and deployed. The HMRC Customer Services Group (CSG) was established in October 2016 and brings together all operational Directorates in a single customer facing organisation. We employ around 30,000 people and are one of the largest customer services organisations in the UK. We have a clear ambition to be the best. Operational Excellence (OE) was formed in April 2018 and recently migrated to CDIO CSG in March 2020 and is an integral part of HMRC's Customer Services Group, bringing together both the teams that help to drive change and improvements within Customer Services, and the teams which provide support to our operational areas to ensure their smooth running. Our key purpose is to bring about excellence in Customer Services Group (CSG). We will lead strategic change within CSG, and develop our relationship with the rest of HMRC. We make a measurable difference to the experience of our customers and our colleagues, and our work helps to reduce the cost to serve and drive up the value of all we do. We work closely with colleagues across HMRC to help administer the operational processes that allow our customers to pay the right amount of tax at the right time, to receive the right amount of benefits, and to manage and protect the UK borders. Person specification Key Responsibilities: Enable developers to advance the robotics backlog through design, develop, test and deliver automation solutions using the appropriate agile project management methodology/tools; learning and iterating frequently and capturing sprint metrics. Remove impediments/blockers to the development team for continuous smooth development/delivery of our product. Stakeholder engagement and management: Engage with stakeholders to understand their goals for the service, obtain buy-in from stakeholders for the vision and roadmap for product increments, and maintain good working relationships with stakeholders. Work with other product manager(s) to define the roadmap for your service and work with the development team and other areas of the business to translate this into actionable user stories and sprint-by-sprint plans. Facilitate the collaborative, dynamic planning process for each sprint, helping development team members to prioritise and self-organise around the work that needs to be completed against their capabilities and capacities. Facilitate the regular team agile meetings such as Sprint Planning, Checkpoint calls, Show & Tells and Sprint/Project retrospectives. Mentoring and coaching project members to ensure all are focused on a common goal and working with an Agile mind-set. Will also feedback all levels of communications via appropriate methods and styles. Champion continuous improvement by creating a safe and professional environment for staff to feel safe to provide honest feedback during sprint retrospectives that generates increased capability, productivity and quality of our automations and staff. Managing and building strong working relationships with Senior Stakeholders within CDIO, CSG, suppliers and other third parties . Work in partnership with the Live Services Team to resource and operate a Live Service Support Model that will effectively maintain the CDIO CSG suite of live solutions to agreed quality, gain user insights and robust service level agreements. Furthermore, strive to optimise live solutions to increase on benefits and efficiencies. Work in partnership with the Project Teams to ensure end to end delivery lands in the smoothest possible way, and as many blockers are removed in preparation for all team activities to reduce downtime from a technical perspective. This includes ensuring a well validated forward view of the range of technical issues that could affect Robotics Development. Safeguard agile ways of working, ensuring that test driven development is at the heart of the teams operating model. Liaise with customers, stakeholders and project managers to ensure task progress updates are communicated on a regular basis. The role requires key negotiation skills and a positive persuasive manner as all projects have dependencies on other areas out with the teams' own sphere of influence. Act as a visible leader across CDIO CSG working together to build a strong community across all teams. Build a strong team ethos to create the right environment to motivate and enable the team to successfully deliver user stories and discovery documents. Be a member of wider SLT and ELT role modelling engagement and behaviours, displaying energy and enthusiasm. Respect and reward the contribution and achievements of individuals and team. Participate in and contribute to the Product Management community of practice: take part in the community of practice through participation in community meetings, and volunteering for community activities and initiatives. Essential Criteria A proven track record in successfully managing teams proficient in agile delivery using NICE software and Microsoft Office Products. Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue. Experience working with multidisciplinary teams. A demonstrable understanding of delivering automation change across multi-delivery teams. A demonstrable understanding of developing Robotics and Automation technologies. Demonstrably able to visualise, articulate, solve complex problems and concepts and make informed decisions using analytics / data. Experience of driving automated continuous improvement processes and outcomes based on user feedback. Demonstration of being able to prioritise between multiple requests, based on what is most valuable to do first, and recommend the course of action to take the work forward. Desirable Criteria Professional certifications in product management, agile methodologies or ITIL can be advantageous or ambition to work towards. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. The site is: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Communicating and Influencing We only ask for evidence of these behaviours on your application form: Managing a Quality Service Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance . click apply for full job details
About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Professional Services & Estates Assurance is a Deputy Director (SCS1) led team of subject matter experts and specialist engineers covering, Construction, Digital, Data & Analytics and the Professional Services Team (Fire, H&S, Security, BIM, Sustainability & Building Services). Providing specialist advice, guidance, assurance and statutory compliance. The Head of Physical Security & Resilience is responsible for the Physical Security specialism across Estates, anticipating challenges, providing strategic direction, driving performance and building the capability required to ensure the security of HMRC's assets (staff, information, estate) and assuring HMRC is aligned to Government Security Minimum Standards. The role is also the Head of Security Profession for Estates. Job description This a critical role in Estates, responsible for the following: - Threat & Risk Assurance (TaRA) process Physical Security Design Standards (PSDS) Departmental Security Health Check (DSHC) Physical section Strategic direction for physical security improvements Level 2 Physical Security Assurance Physical Security and Resilience encompasses setting the standards across HMRC for: - Physical measures Hostile Vehicle Mitigation - HVM Walling & Door Systems Glazing Perimeter measures (Fencing & PID systems) Electronic measures Access Control Systems (AACS) Intruder Detection Systems (IDS) Video Surveillance Systems (VSS) Integration of systems Person specification The role will require an individual from a Security and/or Engineering background who is able to work alone or as part of a team, while exhibiting diplomacy, honesty and integrity. They will require academic / professional qualifications / accreditation as follows: Degree or equivalent in relevant subject(s). Member or Fellow of a relevant security professional body such as CSyP; Security Institute; RSES. The successful candidate will have to undertake the role of subject matter expert, and so applicants must already have the requisite knowledge and experience as they will not be afforded time to learn on the job. Essential Criteria Applied physical security - Expert Risk understanding and mitigation - Expert Protective security - Practitioner Threat understanding - Practitioner Legal & regulatory environment and compliance - Working BIM; REVIT; CAD - Working Ability to travel UK wide in role. Capable of operating efficiently across a wide variety of differing business areas. Desirable Criteria The ideal candidate will be able to demonstrate they have successfully developed and implemented Physical Security Strategies within large / complex organisations, and will have circa: Extensive General Security experience. Built Environment Security experience. Hold a Security/ Engineering qualification such as CEng / IEng. Additional Security Information This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Qualifications Degree or equivalent in relevant subject(s). Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your Job History, previous Skills and Experience and Qualifications. A 500-word Personal Statement to demonstrate both Essential Criteria and Person Specification as detailed in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience. You will be asked questions relating to your experience regarding GovS 007 framework. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Professional Services & Estates Assurance is a Deputy Director (SCS1) led team of subject matter experts and specialist engineers covering, Construction, Digital, Data & Analytics and the Professional Services Team (Fire, H&S, Security, BIM, Sustainability & Building Services). Providing specialist advice, guidance, assurance and statutory compliance. The Head of Physical Security & Resilience is responsible for the Physical Security specialism across Estates, anticipating challenges, providing strategic direction, driving performance and building the capability required to ensure the security of HMRC's assets (staff, information, estate) and assuring HMRC is aligned to Government Security Minimum Standards. The role is also the Head of Security Profession for Estates. Job description This a critical role in Estates, responsible for the following: - Threat & Risk Assurance (TaRA) process Physical Security Design Standards (PSDS) Departmental Security Health Check (DSHC) Physical section Strategic direction for physical security improvements Level 2 Physical Security Assurance Physical Security and Resilience encompasses setting the standards across HMRC for: - Physical measures Hostile Vehicle Mitigation - HVM Walling & Door Systems Glazing Perimeter measures (Fencing & PID systems) Electronic measures Access Control Systems (AACS) Intruder Detection Systems (IDS) Video Surveillance Systems (VSS) Integration of systems Person specification The role will require an individual from a Security and/or Engineering background who is able to work alone or as part of a team, while exhibiting diplomacy, honesty and integrity. They will require academic / professional qualifications / accreditation as follows: Degree or equivalent in relevant subject(s). Member or Fellow of a relevant security professional body such as CSyP; Security Institute; RSES. The successful candidate will have to undertake the role of subject matter expert, and so applicants must already have the requisite knowledge and experience as they will not be afforded time to learn on the job. Essential Criteria Applied physical security - Expert Risk understanding and mitigation - Expert Protective security - Practitioner Threat understanding - Practitioner Legal & regulatory environment and compliance - Working BIM; REVIT; CAD - Working Ability to travel UK wide in role. Capable of operating efficiently across a wide variety of differing business areas. Desirable Criteria The ideal candidate will be able to demonstrate they have successfully developed and implemented Physical Security Strategies within large / complex organisations, and will have circa: Extensive General Security experience. Built Environment Security experience. Hold a Security/ Engineering qualification such as CEng / IEng. Additional Security Information This role requires the successful candidate to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Qualifications Degree or equivalent in relevant subject(s). Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your Job History, previous Skills and Experience and Qualifications. A 500-word Personal Statement to demonstrate both Essential Criteria and Person Specification as detailed in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience. You will be asked questions relating to your experience regarding GovS 007 framework. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from people from all backgrounds with the experience and skills needed to perform this role. Job description Are you interested in data and how it is used to improve customer experience and protect against fraud? Perhaps you are already a Data Analyst looking for your next opportunity, or are keen to develop your analytical, technical and customer support skills within one of HMRC's strategic data platforms. The Customer Insights Platform Experience (CIP-X) team provides a range of data and analytics products that enable colleagues across HMRC to analyse customer interactions, understand user behaviour, and make data-driven decisions that improve services and outcomes. Our tools include Digital Persona, Superset, Splunk and Google Analytics. As a Data Analyst - CIP-X Tier 1, you will join a team of user support specialists on the front line of service delivery, helping customers access, understand and make effective use of our analytics products and services. You will provide technical support, troubleshoot issues, manage user access and service requests, support onboarding activities, assist users with search query creation, and collaborate with engineering and product teams to resolve incidents and improve user experience. The role requires strong communication, collaboration and problem-solving skills, alongside a passion for customer service, continuous learning and attention to detail. Working in an Agile environment, you will adapt to changing priorities while helping the team deliver high-quality support and maximise the value users gain from the CIP-X platform. We will provide you with the tools, support and opportunities to develop your technical, analytical and customer engagement skills. This is an exciting opportunity to contribute to the future of data sharing and customer experience across government. Person specification To be successful in the role you will: Work alongside other Data Analysts to resolve issues and requests for support from users of CIP's portfolio of data products. Set up new user accounts for applications such as Superset and Splunk. Coach users in search creation. Ensure essential appropriate security clearance is implemented. Act as the first point of contact for support requests relating to CIP products and services, delivering a professional and customer-focused experience. Support the CIP Experience Product Owner in delivering the product roadmap by providing user insights, identifying recurring support themes, and helping shape improvements that enhance the overall customer and user experience. Work alongside Data Analysts, Product Managers, Engineers and Platform teams to resolve user issues and service requests. Manage and prioritise support tickets, email enquiries and team backlogs to ensure timely and effective resolution of incidents and requests. Troubleshoot technical issues, investigate reported errors and identify appropriate solutions or escalation routes. Support users in creating and refining searches and queries across CIP analytical tools, enabling them to gain maximum value from available data. Set up and administer user accounts, permissions and access controls in line with security, governance and compliance requirements. Support onboarding activities for new users, ensuring they have the appropriate access, guidance and understanding of CIP-X services. Produce and maintain user guidance, knowledge articles, FAQs and support documentation using platforms such as Confluence and SharePoint. Communicate service updates, planned maintenance, known issues and key messages to user communities through established communication channels and distribution lists. Collaborate across multiple teams to coordinate support activities and ensure users receive the appropriate level of assistance. Monitor recurring issues and trends, escalating where appropriate and contributing to service improvement initiatives. Work within Agile delivery teams, adapting to changing priorities and supporting the delivery of collective outcomes. Build and maintain strong working relationships with stakeholders and users across HMRC. Demonstrate excellent attention to detail when managing user requests, maintaining records and communicating updates. Continuously develop your technical knowledge, data analysis capabilities and understanding of CIP-X products and services to better support our users. Essential Criteria Experience providing customer support, service desk, technical support or user administration services within a digital, data, technical or analytical environment. Experience managing and prioritising competing workloads, support requests, incidents or service tickets to meet agreed deadlines and customer expectations. Experience troubleshooting issues, investigating problems and identifying appropriate solutions or escalation routes. Experience communicating effectively with a range of stakeholders, including explaining technical or complex information in a clear and accessible way. Experience working collaboratively with multidisciplinary teams to deliver successful customer, user or business outcomes. Experience administering user accounts, permissions or access controls in line with security, governance or compliance requirements. Experience producing and maintaining accurate documentation, knowledge articles, user guidance or operational records. Experience using data, analytics, search technologies or digital tools to support users, investigate issues or improve services. Experience using, or a basic understanding of, SQL, search query development or other data querying techniques to investigate issues, analyse information or support users. Demonstrable organisational skills and attention to detail when managing requests, records and customer communications. Desirable Criteria Experience using analytical and data platforms such as Splunk, Superset, Google Analytics, Digital Persona or similar tools. Experience working in Agile delivery environments. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Working Together Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel (opens in a new window to watch the full series and come and discover your potential. At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from people from all backgrounds with the experience and skills needed to perform this role. Job description Are you interested in data and how it is used to improve customer experience and protect against fraud? Perhaps you are already a Data Analyst looking for your next opportunity, or are keen to develop your analytical, technical and customer support skills within one of HMRC's strategic data platforms. The Customer Insights Platform Experience (CIP-X) team provides a range of data and analytics products that enable colleagues across HMRC to analyse customer interactions, understand user behaviour, and make data-driven decisions that improve services and outcomes. Our tools include Digital Persona, Superset, Splunk and Google Analytics. As a Data Analyst - CIP-X Tier 1, you will join a team of user support specialists on the front line of service delivery, helping customers access, understand and make effective use of our analytics products and services. You will provide technical support, troubleshoot issues, manage user access and service requests, support onboarding activities, assist users with search query creation, and collaborate with engineering and product teams to resolve incidents and improve user experience. The role requires strong communication, collaboration and problem-solving skills, alongside a passion for customer service, continuous learning and attention to detail. Working in an Agile environment, you will adapt to changing priorities while helping the team deliver high-quality support and maximise the value users gain from the CIP-X platform. We will provide you with the tools, support and opportunities to develop your technical, analytical and customer engagement skills. This is an exciting opportunity to contribute to the future of data sharing and customer experience across government. Person specification To be successful in the role you will: Work alongside other Data Analysts to resolve issues and requests for support from users of CIP's portfolio of data products. Set up new user accounts for applications such as Superset and Splunk. Coach users in search creation. Ensure essential appropriate security clearance is implemented. Act as the first point of contact for support requests relating to CIP products and services, delivering a professional and customer-focused experience. Support the CIP Experience Product Owner in delivering the product roadmap by providing user insights, identifying recurring support themes, and helping shape improvements that enhance the overall customer and user experience. Work alongside Data Analysts, Product Managers, Engineers and Platform teams to resolve user issues and service requests. Manage and prioritise support tickets, email enquiries and team backlogs to ensure timely and effective resolution of incidents and requests. Troubleshoot technical issues, investigate reported errors and identify appropriate solutions or escalation routes. Support users in creating and refining searches and queries across CIP analytical tools, enabling them to gain maximum value from available data. Set up and administer user accounts, permissions and access controls in line with security, governance and compliance requirements. Support onboarding activities for new users, ensuring they have the appropriate access, guidance and understanding of CIP-X services. Produce and maintain user guidance, knowledge articles, FAQs and support documentation using platforms such as Confluence and SharePoint. Communicate service updates, planned maintenance, known issues and key messages to user communities through established communication channels and distribution lists. Collaborate across multiple teams to coordinate support activities and ensure users receive the appropriate level of assistance. Monitor recurring issues and trends, escalating where appropriate and contributing to service improvement initiatives. Work within Agile delivery teams, adapting to changing priorities and supporting the delivery of collective outcomes. Build and maintain strong working relationships with stakeholders and users across HMRC. Demonstrate excellent attention to detail when managing user requests, maintaining records and communicating updates. Continuously develop your technical knowledge, data analysis capabilities and understanding of CIP-X products and services to better support our users. Essential Criteria Experience providing customer support, service desk, technical support or user administration services within a digital, data, technical or analytical environment. Experience managing and prioritising competing workloads, support requests, incidents or service tickets to meet agreed deadlines and customer expectations. Experience troubleshooting issues, investigating problems and identifying appropriate solutions or escalation routes. Experience communicating effectively with a range of stakeholders, including explaining technical or complex information in a clear and accessible way. Experience working collaboratively with multidisciplinary teams to deliver successful customer, user or business outcomes. Experience administering user accounts, permissions or access controls in line with security, governance or compliance requirements. Experience producing and maintaining accurate documentation, knowledge articles, user guidance or operational records. Experience using data, analytics, search technologies or digital tools to support users, investigate issues or improve services. Experience using, or a basic understanding of, SQL, search query development or other data querying techniques to investigate issues, analyse information or support users. Demonstrable organisational skills and attention to detail when managing requests, records and customer communications. Desirable Criteria Experience using analytical and data platforms such as Splunk, Superset, Google Analytics, Digital Persona or similar tools. Experience working in Agile delivery environments. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Working Together Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital & Information Office (CDIO) delivers the digital and technology solutions that support HMRC's services and operations. We are committed to creating an inclusive and respectful workplace that reflects the diversity of the society we serve. We value different perspectives and experiences and welcome applications from people of all backgrounds who have the skills and experience needed for the role. Our Delivery Management profession is a diverse and supportive community, focused on developing our people, improving how we work and helping teams deliver effectively. Job description As a Practice Support Officer, you will play an important role in supporting the effectiveness and development of the Delivery Management profession. Working alongside the Practice Manager, you will support the day-to-day operation of the practice, with a focus on workforce planning, recruitment, governance, assurance, capability development and continuous improvement. You will use data and information to identify risks, trends and opportunities, provide insight to support decision-making and help ensure practice governance, communications and guidance remain effective and up to date. You will work across teams and professional communities, coordinating activity, improving ways of working and helping the practice deliver its workforce, capability and operational priorities. This is an opportunity for someone who enjoys bringing structure to complex activity, using insight to solve problems and working collaboratively to deliver improvements. Person specification Coordinate recruitment, workforce planning and capability development across the practice. Monitor performance, risks and dependencies, using data and insight to support informed decision-making. Provide assurance, management information and briefings to senior stakeholders and governance forums. Lead and support continuous improvement initiatives to strengthen practice effectiveness and ways of working. Maintain clear and accurate practice guidance, communications and information. Work across teams and professional communities to coordinate priorities and share good practice. Support the operational management of a multi-million-pound, outcome-based supplier contract. Essential Criteria Experience supporting operational governance, workforce management, business management, or delivery functions. Strong organisational and planning skills, with the ability to manage multiple priorities and coordinate activity across multiple teams and stakeholders. Experience supporting recruitment, resource planning, workforce management, and practice-based or professional communities. Experience analysing data and information to identify risks, issues, trends, and opportunities, and using insights to inform decision-making. Experience developing reports, management information, briefing materials, and communications for a range of stakeholders. Excellent written and verbal communication skills, with strong stakeholder engagement skills and the ability to influence and challenge constructively. Ability to work independently, demonstrate initiative, maintain momentum on improvement activities, and drive outcomes through effective collaboration. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Qualifications You must have a ITIL Foundation qualification, or willingness to obtain this shortly after appointment Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to assess what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital & Information Office (CDIO) delivers the digital and technology solutions that support HMRC's services and operations. We are committed to creating an inclusive and respectful workplace that reflects the diversity of the society we serve. We value different perspectives and experiences and welcome applications from people of all backgrounds who have the skills and experience needed for the role. Our Delivery Management profession is a diverse and supportive community, focused on developing our people, improving how we work and helping teams deliver effectively. Job description As a Practice Support Officer, you will play an important role in supporting the effectiveness and development of the Delivery Management profession. Working alongside the Practice Manager, you will support the day-to-day operation of the practice, with a focus on workforce planning, recruitment, governance, assurance, capability development and continuous improvement. You will use data and information to identify risks, trends and opportunities, provide insight to support decision-making and help ensure practice governance, communications and guidance remain effective and up to date. You will work across teams and professional communities, coordinating activity, improving ways of working and helping the practice deliver its workforce, capability and operational priorities. This is an opportunity for someone who enjoys bringing structure to complex activity, using insight to solve problems and working collaboratively to deliver improvements. Person specification Coordinate recruitment, workforce planning and capability development across the practice. Monitor performance, risks and dependencies, using data and insight to support informed decision-making. Provide assurance, management information and briefings to senior stakeholders and governance forums. Lead and support continuous improvement initiatives to strengthen practice effectiveness and ways of working. Maintain clear and accurate practice guidance, communications and information. Work across teams and professional communities to coordinate priorities and share good practice. Support the operational management of a multi-million-pound, outcome-based supplier contract. Essential Criteria Experience supporting operational governance, workforce management, business management, or delivery functions. Strong organisational and planning skills, with the ability to manage multiple priorities and coordinate activity across multiple teams and stakeholders. Experience supporting recruitment, resource planning, workforce management, and practice-based or professional communities. Experience analysing data and information to identify risks, issues, trends, and opportunities, and using insights to inform decision-making. Experience developing reports, management information, briefing materials, and communications for a range of stakeholders. Excellent written and verbal communication skills, with strong stakeholder engagement skills and the ability to influence and challenge constructively. Ability to work independently, demonstrate initiative, maintain momentum on improvement activities, and drive outcomes through effective collaboration. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Qualifications You must have a ITIL Foundation qualification, or willingness to obtain this shortly after appointment Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions to assess what you are capable of. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Data is at the heart of everything we do at HMRC. As a Senior Enterprise Architect within the EA Data Platform Technology team, you'll shape the future of HMRC's data landscape, helping to deliver one of the UK's largest and most complex data transformation programmes. The EA Data Platform Technology team resides across multiple office locations and forms part of the wider Enterprise Architecture team within the Chief Technology and Design directorate. Job description As part of the team, you'll play a critical role in defining and driving HMRC's Data Technology Strategy, championing modern technologies and guiding the evolution of our enterprise data platforms. Working closely with senior leaders, architects and business stakeholders, you'll influence strategic technology decisions that support the organisation's long-term objectives. This is an opportunity to operate at enterprise scale, providing architectural leadership across reporting, analytics, AI and machine learning capabilities, data pipelines, and data storage platforms that support millions of customers and billions of transactions. Key Responsibilities Define and maintain enterprise-wide data architecture strategies, principles, standards and roadmaps. Provide expert guidance and governance to solution architects, ensuring technology designs align with HMRC's strategic direction. Lead architectural thinking across enterprise reporting, analytics, AI/ML platforms, data ingestion, transformation and storage technologies. Engage with senior stakeholders across HMRC and wider government to influence technology strategy and investment decisions. Identify emerging technologies, industry trends and innovations, assessing their value and applicability to HMRC. Promote scalable, sustainable and reusable solutions that deliver value for money and support future business needs. Person specification Essential Criteria Significant experience in Enterprise Architecture or senior architecture roles, with a strong background in large-scale data platforms and enterprise technology environments. Experience developing and implementing architectural principles, policies, standards, reference architectures and technology roadmaps. Ability to identify emerging technologies and industry trends, evaluating their potential impact on organisational strategy. Strong communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. Experience influencing strategic technology decisions, articulating options, risks and trade-offs, and making evidence-based recommendations. Ability to understand enterprise-wide impacts and balance immediate business needs with longer-term strategic objectives. Technical Expertise You'll have demonstrable knowledge and practical experience in one or more of the following areas: Cloud-native data services and platforms. Data integration, transformation and metadata management technologies (such as Talend, Informatica or similar). Analytics and business intelligence tooling (such as SAS, Power BI, Pentaho or equivalent). Artificial Intelligence and Machine Learning solutions, including customer insight, behavioural analytics and segmentation capabilities. Desirable Criteria Experience contributing to discussions relating to commercial contracts, procurement and technology sourcing strategies. Experience designing enterprise-scale data platforms supporting operational, analytical, AI and machine learning workloads. Professional architecture qualifications such as TOGAF, CITP, or a willingness to work towards them. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Capability Allowance The advertised role is part of the Government Digital and Data Profession and has access to a Capability-Based Allowance. Any allowance awarded will be based on an assessment, at interview, of your capability against the skills advertised for this role. Please see the attached candidate pack for more information. The allowance values are set by HMRC, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time. For both new entrants and existing civil servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply. For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window). About the Capability Assessment Candidates will be assessed during the recruitment process against the skills in the Government Digital & Data Profession Capability Framework. The assessment determines the candidate's capability level, each level corresponds to a different allowance value up to £12,000: • Accomplished • Proficient • Developing Total renumeration (base salary + allowance) cannot exceed the GDaD Pay Framework Maximums. These are shown in the Candidate Pack attached. Capability will be reassessed on an annual basis. Note - payment of the current year allowance will cease on 31/5/2026 and recommence after the 2026 pay award has been paid to HMRC employees (expected to be October), as salary changes must be considered when calculating the amount of GDaD allowance to pay. Once the allowance restarts, any arrears due will be backdated to the 01 June 2026 (or start date thereafter). Candidates who are offered a post will be notified of their allowance and total salary package at the earliest opportunity and before their start date. Throughout the application process, you will be assessed using the Government Digital and Data Profession Capability Framework, Senior Enterprise Architecture role, against the technical skills listed. Technical skills We'll assess you against these technical skills during the selection process: At interview, you will be asked questions regarding the technical skills listed in the person specification. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Data is at the heart of everything we do at HMRC. As a Senior Enterprise Architect within the EA Data Platform Technology team, you'll shape the future of HMRC's data landscape, helping to deliver one of the UK's largest and most complex data transformation programmes. The EA Data Platform Technology team resides across multiple office locations and forms part of the wider Enterprise Architecture team within the Chief Technology and Design directorate. Job description As part of the team, you'll play a critical role in defining and driving HMRC's Data Technology Strategy, championing modern technologies and guiding the evolution of our enterprise data platforms. Working closely with senior leaders, architects and business stakeholders, you'll influence strategic technology decisions that support the organisation's long-term objectives. This is an opportunity to operate at enterprise scale, providing architectural leadership across reporting, analytics, AI and machine learning capabilities, data pipelines, and data storage platforms that support millions of customers and billions of transactions. Key Responsibilities Define and maintain enterprise-wide data architecture strategies, principles, standards and roadmaps. Provide expert guidance and governance to solution architects, ensuring technology designs align with HMRC's strategic direction. Lead architectural thinking across enterprise reporting, analytics, AI/ML platforms, data ingestion, transformation and storage technologies. Engage with senior stakeholders across HMRC and wider government to influence technology strategy and investment decisions. Identify emerging technologies, industry trends and innovations, assessing their value and applicability to HMRC. Promote scalable, sustainable and reusable solutions that deliver value for money and support future business needs. Person specification Essential Criteria Significant experience in Enterprise Architecture or senior architecture roles, with a strong background in large-scale data platforms and enterprise technology environments. Experience developing and implementing architectural principles, policies, standards, reference architectures and technology roadmaps. Ability to identify emerging technologies and industry trends, evaluating their potential impact on organisational strategy. Strong communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences. Experience influencing strategic technology decisions, articulating options, risks and trade-offs, and making evidence-based recommendations. Ability to understand enterprise-wide impacts and balance immediate business needs with longer-term strategic objectives. Technical Expertise You'll have demonstrable knowledge and practical experience in one or more of the following areas: Cloud-native data services and platforms. Data integration, transformation and metadata management technologies (such as Talend, Informatica or similar). Analytics and business intelligence tooling (such as SAS, Power BI, Pentaho or equivalent). Artificial Intelligence and Machine Learning solutions, including customer insight, behavioural analytics and segmentation capabilities. Desirable Criteria Experience contributing to discussions relating to commercial contracts, procurement and technology sourcing strategies. Experience designing enterprise-scale data platforms supporting operational, analytical, AI and machine learning workloads. Professional architecture qualifications such as TOGAF, CITP, or a willingness to work towards them. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Capability Allowance The advertised role is part of the Government Digital and Data Profession and has access to a Capability-Based Allowance. Any allowance awarded will be based on an assessment, at interview, of your capability against the skills advertised for this role. Please see the attached candidate pack for more information. The allowance values are set by HMRC, subject to remaining in a qualifying role, and are non-pensionable. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time. For both new entrants and existing civil servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply. For more information please visit the Government Digital and Data Profession Capability Framework (opens in a new window). About the Capability Assessment Candidates will be assessed during the recruitment process against the skills in the Government Digital & Data Profession Capability Framework. The assessment determines the candidate's capability level, each level corresponds to a different allowance value up to £12,000: • Accomplished • Proficient • Developing Total renumeration (base salary + allowance) cannot exceed the GDaD Pay Framework Maximums. These are shown in the Candidate Pack attached. Capability will be reassessed on an annual basis. Note - payment of the current year allowance will cease on 31/5/2026 and recommence after the 2026 pay award has been paid to HMRC employees (expected to be October), as salary changes must be considered when calculating the amount of GDaD allowance to pay. Once the allowance restarts, any arrears due will be backdated to the 01 June 2026 (or start date thereafter). Candidates who are offered a post will be notified of their allowance and total salary package at the earliest opportunity and before their start date. Throughout the application process, you will be assessed using the Government Digital and Data Profession Capability Framework, Senior Enterprise Architecture role, against the technical skills listed. Technical skills We'll assess you against these technical skills during the selection process: At interview, you will be asked questions regarding the technical skills listed in the person specification. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about cloud platform operations, security, and automation? Do you have experience in addressing risks, incidents and service quality across technical teams? Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens? We are looking for a resourceful individual who can ensure our cloud platforms are robust, secure, and optimal. From monitoring performance and managing change to enabling automation and driving standardisation, you'll help keep HMRC's mission-critical cloud platforms running at their best. In addition to supporting BAU, we are offering architecture exposure, cloud transformation, automation, cyber security involvement and technical leadership. You will be developing new skills, working on technology at scale and working on nationally important services unavailable elsewhere. Within HMRC's Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance. Important - Travel to Telford is required as part of this role, and 60% of your working time will need to be office based. Additional Security Information: This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance. Job description As an Infrastructure Operations Engineer (Platform/DevOps) within HMRC's Enterprise Cloud Services (ECS), you will ensure the reliability, security, and efficiency of platforms hosting HMRC's mission-critical services. You will undertake day-to-day operations and drive continual improvement across our cloud platforms, maintaining a high level of availability through proactive monitoring and rapid incident response. Security and compliance will be primary considerations, applying access controls and vulnerability management to meet industry standards. You will apply change and configuration processes to minimise risk and maintain accurate system data, while using metrics and automation to optimise performance, reduce manual effort, and control maintain cost efficiency. Working closely with the service desk and platform engineering teams, you will resolve incidents, support users, and maintain CI/CD pipelines and Infrastructure as Code. Through the enabling of observability and feedback loops, you will help ensure our platforms continue to run reliably. You will also document procedures, standardise practices, and embrace good operational practises to strengthen resilience and consistency across the organisation. Person specification Your responsibilities will include: Platform Operations & Reliability Own the operational health of our Cloud platforms. Monitor, troubleshoot, and resolve incidents across our Cloud platforms. Drive root-cause analysis and implement permanent fixes. Automation & Infrastructure as Code Develop and maintain Infrastructure as Code (IaC) using Terraform. Remove manual intervention through an automation-first mindset. CI/CD with GitLab Design, implement, and maintain CI/CD pipelines in GitLab to automate deployments and configuration changes. Iterate on automated testing, security scanning, and compliance checks within pipelines. Collaborate across our teams on reusable GitLab CI templates and standardising build/release processes. Optimise pipeline performance and troubleshoot issues. Security & Compliance Apply cloud security according to industry good practice. Support audits and maintain alignment with compliance frameworks. Manage vulnerabilities through design and automation. Performance & Cost Optimisation Analyse value/cost/performance to optimise spend and capacity. Provide guidance to development teams on efficient resource usage. Collaboration & Leadership Mentor engineers and share best practices across Platform teams. Partner with platform development teams to ensure smooth releases. Mentoring & Technical Leadership The ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem-solving. Their ability to lead by example, communicate clearly, and encourage collaboration will be key to building a resilient and high-performing engineering culture. Critical Thinking & Technical Mindset We're looking for someone who brings a strong critical thinking mindset to their technical work - someone who doesn't just follow patterns, but questions assumptions, evaluates options, and makes informed decisions. The successful candidate will approach challenges with curiosity and analytical rigour, balancing innovation with pragmatism. They will be effective in understanding problems, identifying root causes, and proposing solutions that are both technically sound and aligned with strategic goals. Essential Criteria: Experience operating in AWS, or Azure. Proven incident & problem management, and root-cause analysis capability. Proficiency with Linux systems administration. Capability in Infrastructure as Code (Terraform preferred). Knowledge of GitLab CI/CD, including pipeline design, runners, and secrets management. Scripting skills (e.g. Python, Go, or Bash). List Desirable Criteria: Experience with Monitoring & Observability tooling. Exposure to configuration management tools. Awareness of FinOps and cloud cost management. Cloud related certifications. Familiarity with the principles behind ITIL service operations. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Are you passionate about cloud platform operations, security, and automation? Do you have experience in addressing risks, incidents and service quality across technical teams? Do you want to play a key role in delivering reliable, secure, and efficient platforms that provide services for millions of citizens? We are looking for a resourceful individual who can ensure our cloud platforms are robust, secure, and optimal. From monitoring performance and managing change to enabling automation and driving standardisation, you'll help keep HMRC's mission-critical cloud platforms running at their best. In addition to supporting BAU, we are offering architecture exposure, cloud transformation, automation, cyber security involvement and technical leadership. You will be developing new skills, working on technology at scale and working on nationally important services unavailable elsewhere. Within HMRC's Chief Digital & Information Group (CDIO), specifically in the Enterprise Cloud Services (ECS) team we are redefining our offerings and growing the team of outstanding people to improve the Cloud Centre of Excellence. We are already a diverse team of 90+ technologists, creating a dynamic and inclusive working environment whose skills cover architecture, platform development, service design, platform operations and governance. Important - Travel to Telford is required as part of this role, and 60% of your working time will need to be office based. Additional Security Information: This role requires the successful candidates to hold or be willing to hold Security Check (SC) clearance. Job description As an Infrastructure Operations Engineer (Platform/DevOps) within HMRC's Enterprise Cloud Services (ECS), you will ensure the reliability, security, and efficiency of platforms hosting HMRC's mission-critical services. You will undertake day-to-day operations and drive continual improvement across our cloud platforms, maintaining a high level of availability through proactive monitoring and rapid incident response. Security and compliance will be primary considerations, applying access controls and vulnerability management to meet industry standards. You will apply change and configuration processes to minimise risk and maintain accurate system data, while using metrics and automation to optimise performance, reduce manual effort, and control maintain cost efficiency. Working closely with the service desk and platform engineering teams, you will resolve incidents, support users, and maintain CI/CD pipelines and Infrastructure as Code. Through the enabling of observability and feedback loops, you will help ensure our platforms continue to run reliably. You will also document procedures, standardise practices, and embrace good operational practises to strengthen resilience and consistency across the organisation. Person specification Your responsibilities will include: Platform Operations & Reliability Own the operational health of our Cloud platforms. Monitor, troubleshoot, and resolve incidents across our Cloud platforms. Drive root-cause analysis and implement permanent fixes. Automation & Infrastructure as Code Develop and maintain Infrastructure as Code (IaC) using Terraform. Remove manual intervention through an automation-first mindset. CI/CD with GitLab Design, implement, and maintain CI/CD pipelines in GitLab to automate deployments and configuration changes. Iterate on automated testing, security scanning, and compliance checks within pipelines. Collaborate across our teams on reusable GitLab CI templates and standardising build/release processes. Optimise pipeline performance and troubleshoot issues. Security & Compliance Apply cloud security according to industry good practice. Support audits and maintain alignment with compliance frameworks. Manage vulnerabilities through design and automation. Performance & Cost Optimisation Analyse value/cost/performance to optimise spend and capacity. Provide guidance to development teams on efficient resource usage. Collaboration & Leadership Mentor engineers and share best practices across Platform teams. Partner with platform development teams to ensure smooth releases. Mentoring & Technical Leadership The ideal candidate will demonstrate a proactive approach to mentoring and supporting junior team members, fostering a culture of continuous learning and growth. They will actively contribute to the technical leadership of the team by sharing knowledge, offering constructive feedback, and guiding others through complex problem-solving. Their ability to lead by example, communicate clearly, and encourage collaboration will be key to building a resilient and high-performing engineering culture. Critical Thinking & Technical Mindset We're looking for someone who brings a strong critical thinking mindset to their technical work - someone who doesn't just follow patterns, but questions assumptions, evaluates options, and makes informed decisions. The successful candidate will approach challenges with curiosity and analytical rigour, balancing innovation with pragmatism. They will be effective in understanding problems, identifying root causes, and proposing solutions that are both technically sound and aligned with strategic goals. Essential Criteria: Experience operating in AWS, or Azure. Proven incident & problem management, and root-cause analysis capability. Proficiency with Linux systems administration. Capability in Infrastructure as Code (Terraform preferred). Knowledge of GitLab CI/CD, including pipeline design, runners, and secrets management. Scripting skills (e.g. Python, Go, or Bash). List Desirable Criteria: Experience with Monitoring & Observability tooling. Exposure to configuration management tools. Awareness of FinOps and cloud cost management. Cloud related certifications. Familiarity with the principles behind ITIL service operations. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track. As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As an Agile Delivery Manager, you will: Maintain oversight of project delivery across a defined portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting depicted in the DPS Delivery Performance Dashboards. Operate and support continuous improvements to the governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, supporting recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, by monitoring and facilitating effective delivery progress, including identifying interdependencies. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing guidance and actionable recommendations to mitigate or resolve them before they impact Support the implementation of DPS Delivery Standards and Project Delivery Lifecycle, working as a member of the Project Delivery Team. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Senior Agile Delivery Manager to deliver the project delivery roadmap and project dependency map. Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Use your knowledge and experience of Delivery Management or Agile to coach and mentor teams and colleagues. Understand when and how to employ Agile and Delivery Management techniques to get the best result. Understand and be able to interpret the needs of business and technical stakeholders and manage expectations successfully. Be an active member of the Agile Delivery Manager community. Collaborate with stakeholders to produce a favourable outcome. We align to the Government Digital and Data Profession Capability Framework, further information can be found here. Essential Criteria: Experience of delivering medium-large high quality digital products. Experience working within, developing and strengthening governance framework. Proven experience of Delivery Management, using Agile techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Challenging and removing barriers to effective delivery. Strong understanding and experience of risk, issue and dependency management Proven experience of working with multi-disciplinary teams. Strong communication skills. Proven ability to influence external partners, stakeholders and customers. Proficient in JIRA and Confluence for delivery tracking and reporting Ability to collate and analyse delivery feedback and monitor performance against SLAs Desirable Criteria: Ideally, the successful candidate will also demonstrate knowledge and experience in the following: Developing delivery metrics and using them to good effect to show improvements in delivery performance Coaching and mentoring multi-disciplinary teams and/or stakeholders. Experience of finance management is desirable for some of our roles. Experience of commercial and supplier management is desirable for some of our roles. Commercial and supplier management experience. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details
Oct 02, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The post sits in CDIO Chief Data Office (CDO) within the Data Platform Services (DPS) delivery group. DPS provides data platforms, products and analytics that enable HMRC and other government departments to make effective, data driven decisions. This includes delivery of innovative evolving capabilities (including safe use of GenAI) to meet business requirements. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Agile Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have an Agile Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Agile Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join Data Platform Services (DPS) working in the Project Delivery Team. This role is critical in ensuring successful project delivery across DPS by providing delivery oversight, monitoring progress and actively engaging in removing blockers and resolving issues promptly. Working closely with DPS POD leads, Delivery Leads and key Customer Stakeholders to maintain delivery standards and drive improvements across the DPS Project Delivery Lifecycle, fostering a culture of continuous improvements. With approximately 150 deliveries in flight at any time, we are looking for someone who is delivery focused, thrives in a fast-paced environment, stays ahead of challenges, and supports keeping projects on track. As an Agile Delivery Manager within DPS, you will support DPS teams to deliver high-quality digital services that fulfil business requirements and that are essential to the UK's tax system. This role requires strong leadership, excellent communication skills, and a hands-on approach to delivery management. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As an Agile Delivery Manager, you will: Maintain oversight of project delivery across a defined portfolio, proactively monitoring delivery performance to drive clarity, transparency and accurate reporting depicted in the DPS Delivery Performance Dashboards. Operate and support continuous improvements to the governance framework, including DPS approval gates, weekly delivery reviews and full project lifecycle from initiation to close-down. Provide delivery assurance, working collaboratively with POD Leads and Delivery Leads, supporting recovery efforts when projects deviate from plan. Balance oversight on multiple deliveries across business lines, by monitoring and facilitating effective delivery progress, including identifying interdependencies. Proactively identify risks, issues, and emerging trends across the delivery portfolio, providing guidance and actionable recommendations to mitigate or resolve them before they impact Support the implementation of DPS Delivery Standards and Project Delivery Lifecycle, working as a member of the Project Delivery Team. Collaborate with Data Portfolio to ensure stakeholders are kept informed on delivery progress and maximise closer working with CDIO groups and customers. Working with Senior Agile Delivery Manager to deliver the project delivery roadmap and project dependency map. Exhibit excellent communication, organisational and decision-making skills. Commercial and supplier management demonstrating a clear focus on quality. Use your knowledge and experience of Delivery Management or Agile to coach and mentor teams and colleagues. Understand when and how to employ Agile and Delivery Management techniques to get the best result. Understand and be able to interpret the needs of business and technical stakeholders and manage expectations successfully. Be an active member of the Agile Delivery Manager community. Collaborate with stakeholders to produce a favourable outcome. We align to the Government Digital and Data Profession Capability Framework, further information can be found here. Essential Criteria: Experience of delivering medium-large high quality digital products. Experience working within, developing and strengthening governance framework. Proven experience of Delivery Management, using Agile techniques. Proven experience balancing multiple priorities on large scale and high visibility projects. Challenging and removing barriers to effective delivery. Strong understanding and experience of risk, issue and dependency management Proven experience of working with multi-disciplinary teams. Strong communication skills. Proven ability to influence external partners, stakeholders and customers. Proficient in JIRA and Confluence for delivery tracking and reporting Ability to collate and analyse delivery feedback and monitor performance against SLAs Desirable Criteria: Ideally, the successful candidate will also demonstrate knowledge and experience in the following: Developing delivery metrics and using them to good effect to show improvements in delivery performance Coaching and mentoring multi-disciplinary teams and/or stakeholders. Experience of finance management is desirable for some of our roles. Experience of commercial and supplier management is desirable for some of our roles. Commercial and supplier management experience. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As an IT Service Manager within CDIO, you will be working on services that are actively being modernised, including moving away from legacy systems towards more flexible, cloud-based solutions. There is real opportunity to be involved in improving live services while they are evolving, not just maintaining them. The environment is increasingly data-led and technology-driven, giving you exposure to modern tools, automation, and new ways of working. You'll gain experience in complex, high-volume services (like Corporation Tax) that have a direct impact on HMRC operations. CDIO offers the chance to develop service management skills in a large-scale, nationally critical environment. You'll be part of a culture that encourages continuous improvement, innovation, and learning as transformation progresses. Job description Working as part of the Business Tax team, you will operate within CDIO's Live Service function, supporting incident response, change delivery, and service improvement activities across complex, high-volume services. Person specification Strong analytical and problem solving skills, especially under operational pressure. Confidence engaging at senior stakeholder level, including clear written and verbal communication. A proactive, accountable mindset with a focus on service reliability and user impact. Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers. Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact. Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems. Experience of understanding the principles and processes of implementing, delivering and decommissioning of IT services. Ability to work with a high degree of autonomy and resilience, under ambiguous and fast paced circumstances, with the ability to manage the priorities of services, stakeholders and suppliers. Shows experience of understanding services and products, and the tools, methods, procedures, equipment and software used in the operation and management of the service. Experience of managing stakeholders at all levels, clear understanding of roles and responsibilities within a service management function. Dealing with competing priorities, resource constraints, and managing expectations. Experience of using your expertise to manage your services through suppliers enabling high availability and performance. Demonstrable experience of applying structured governance, risk and assurance, reporting practices, within a live service and delivery environment. Including maintaining service documentation, managing risks and issues, producing clear management information, and supporting senior leaders in effective decision making across service, delivery and commercial stakeholders. Desirable Criteria: ITIL v4 certification (or willingness to work towards). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Making Effective Decisions Communicating and Influencing Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV detailing up to your last three roles. For each role, please provide no more than 250 words summarising your responsibilities, key activities and accomplishments. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how they meet the essential criteria outlined in the advert. Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked behaviour based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. As an IT Service Manager within CDIO, you will be working on services that are actively being modernised, including moving away from legacy systems towards more flexible, cloud-based solutions. There is real opportunity to be involved in improving live services while they are evolving, not just maintaining them. The environment is increasingly data-led and technology-driven, giving you exposure to modern tools, automation, and new ways of working. You'll gain experience in complex, high-volume services (like Corporation Tax) that have a direct impact on HMRC operations. CDIO offers the chance to develop service management skills in a large-scale, nationally critical environment. You'll be part of a culture that encourages continuous improvement, innovation, and learning as transformation progresses. Job description Working as part of the Business Tax team, you will operate within CDIO's Live Service function, supporting incident response, change delivery, and service improvement activities across complex, high-volume services. Person specification Strong analytical and problem solving skills, especially under operational pressure. Confidence engaging at senior stakeholder level, including clear written and verbal communication. A proactive, accountable mindset with a focus on service reliability and user impact. Ability to operate effectively in environments with legacy technology, complex dependencies and external suppliers. Essential Criteria: Experience working in an IT Service Management Function, in particular practical knowledge of managing risks, continual improvement, incident management including business critical issues, and understanding their impact. Shows aptitude for analysing and managing problems arising from incidents in the operation of information systems. Experience of understanding the principles and processes of implementing, delivering and decommissioning of IT services. Ability to work with a high degree of autonomy and resilience, under ambiguous and fast paced circumstances, with the ability to manage the priorities of services, stakeholders and suppliers. Shows experience of understanding services and products, and the tools, methods, procedures, equipment and software used in the operation and management of the service. Experience of managing stakeholders at all levels, clear understanding of roles and responsibilities within a service management function. Dealing with competing priorities, resource constraints, and managing expectations. Experience of using your expertise to manage your services through suppliers enabling high availability and performance. Demonstrable experience of applying structured governance, risk and assurance, reporting practices, within a live service and delivery environment. Including maintaining service documentation, managing risks and issues, producing clear management information, and supporting senior leaders in effective decision making across service, delivery and commercial stakeholders. Desirable Criteria: ITIL v4 certification (or willingness to work towards). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Making Effective Decisions Communicating and Influencing Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV detailing up to your last three roles. For each role, please provide no more than 250 words summarising your responsibilities, key activities and accomplishments. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, and how they meet the essential criteria outlined in the advert. Please evidence any Desirable Criteria where applicable, up to 250 words max. This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed, you will be asked behaviour based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. This is an example of a strengths-based question: "It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?" There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Join HMRC as an Accessibility Specialist and Make a Real Impact! Are you ready to transform digital experiences and ensure they are accessible to everyone? HMRC is searching for a dynamic and passionate Accessibility Specialist to drive our accessibility efforts and champion inclusivity in our digital products and services. Why Is This Role Exciting? In this pivotal role, you'll be the driving force behind making HMRC's digital landscape accessible for all. Your work will directly align with our unwavering commitment to diversity and inclusion, ensuring that everyone, regardless of ability, can access and benefit from our services. This is more than a job - it's a mission to create a truly inclusive digital world. As a key member of our Internal Accessibility Centre of Excellence (CoE), you'll be part of a dedicated team of Accessibility Specialists. Your mission? To support HMRC in meeting its legal obligations, communicate standards and support users of assistive technologies. Job description As an Accessibility Specialist and highly skilled in SharePoint, you will support the design, delivery, and governance of digital solutions across the organisation. The successful candidate will possess strong expertise in Microsoft SharePoint and demonstrate the ability to communicate information effectively. A core requirement of the role is a commitment to developing proficiency in accessibility regulations and applying them to all solution design, consultancy, and governance activities. Person specification Key responsibilities Communicating information • Listen to the needs of design and business stakeholders and interpret information. • Take part in discussions within a multidisciplinary team. • Be an advocate for the team externally, and can manage differing perspectives. • Shape and share communications relevant to the audience. Consultancy • Provide specialist advice, guidance, and consultancy to teams and stakeholders on effective use of SharePoint and accessibility best practices. • Propose methodologies to follow and approaches to implementation. • Frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively. Governance and assurance • Contribute to and uphold governance frameworks covering accessibility, data security, platform standards, and lifecycle management. Leadership and guidance • lead discussions, workshops, and technical sessions to support capability building across the organisation and promote a culture of accessible and inclusive digital delivery. Technical understanding • Support delivery: through design, configuration, and optimisation of SharePoint to meet business needs and align with organisational standards. • Advocate appropriate solutions to a range of accessibility issues. • Develop an expert understanding of relevant accessibility regulations (for example WCAG, public sector accessibility requirements) and ensure all digital products adhere to these standards. • Be an advocate for the people affected by accessibility barriers across the department. Essential Criteria • Proficiency in Microsoft M365 Applications, in particular SharePoint. • Ability to analyse issues, provide structured recommendations, and guide stakeholders. • Ability to develop expertise in accessibility regulations and inclusive design practices. Desirable Criteria • An understanding of WCAG 2.2 standards. • An understanding of assistive technologies such as JAWS / Narrator, Dragon / Voice Access, Windows 10 Ease of Access suite / Accessibility for Windows 11, and iOS is essential for validating our solutions. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Working Together Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. A 250-word statement addressing the Behaviour Working Together. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your behaviour statement, your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your behaviours and experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Join HMRC as an Accessibility Specialist and Make a Real Impact! Are you ready to transform digital experiences and ensure they are accessible to everyone? HMRC is searching for a dynamic and passionate Accessibility Specialist to drive our accessibility efforts and champion inclusivity in our digital products and services. Why Is This Role Exciting? In this pivotal role, you'll be the driving force behind making HMRC's digital landscape accessible for all. Your work will directly align with our unwavering commitment to diversity and inclusion, ensuring that everyone, regardless of ability, can access and benefit from our services. This is more than a job - it's a mission to create a truly inclusive digital world. As a key member of our Internal Accessibility Centre of Excellence (CoE), you'll be part of a dedicated team of Accessibility Specialists. Your mission? To support HMRC in meeting its legal obligations, communicate standards and support users of assistive technologies. Job description As an Accessibility Specialist and highly skilled in SharePoint, you will support the design, delivery, and governance of digital solutions across the organisation. The successful candidate will possess strong expertise in Microsoft SharePoint and demonstrate the ability to communicate information effectively. A core requirement of the role is a commitment to developing proficiency in accessibility regulations and applying them to all solution design, consultancy, and governance activities. Person specification Key responsibilities Communicating information • Listen to the needs of design and business stakeholders and interpret information. • Take part in discussions within a multidisciplinary team. • Be an advocate for the team externally, and can manage differing perspectives. • Shape and share communications relevant to the audience. Consultancy • Provide specialist advice, guidance, and consultancy to teams and stakeholders on effective use of SharePoint and accessibility best practices. • Propose methodologies to follow and approaches to implementation. • Frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively. Governance and assurance • Contribute to and uphold governance frameworks covering accessibility, data security, platform standards, and lifecycle management. Leadership and guidance • lead discussions, workshops, and technical sessions to support capability building across the organisation and promote a culture of accessible and inclusive digital delivery. Technical understanding • Support delivery: through design, configuration, and optimisation of SharePoint to meet business needs and align with organisational standards. • Advocate appropriate solutions to a range of accessibility issues. • Develop an expert understanding of relevant accessibility regulations (for example WCAG, public sector accessibility requirements) and ensure all digital products adhere to these standards. • Be an advocate for the people affected by accessibility barriers across the department. Essential Criteria • Proficiency in Microsoft M365 Applications, in particular SharePoint. • Ability to analyse issues, provide structured recommendations, and guide stakeholders. • Ability to develop expertise in accessibility regulations and inclusive design practices. Desirable Criteria • An understanding of WCAG 2.2 standards. • An understanding of assistive technologies such as JAWS / Narrator, Dragon / Voice Access, Windows 10 Ease of Access suite / Accessibility for Windows 11, and iOS is essential for validating our solutions. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Working Together Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role). A 750-word Personal Statement. Your Personal Statement should clearly demonstrate how your skills and experience meet the essential criteria. A 250-word statement addressing the Behaviour Working Together. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your Personal Statement. At full sift your behaviour statement, your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your behaviours and experience will be assessed, in order to determine your suitability for the role. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description As a member of the Quality Assurance and Testing (QAT) Profession, you will be part of a large community of testing professionals working collaboratively with Product Owners, Developers, Architects, Business Analysts and Operations teams to deliver high-quality, resilient and scalable digital services for HMRC customers. We have an inclusive environment and have clear pathways in place to support and build on the roles within the Profession through the use of learning journeys, learning platforms, career journeys and skills assessments. These all work together to allow you to take ownership of your own development and career progression with HMRC as well as supporting you in your daily challenges. Along with this we also have an Academy in place to allow you to find everything to support your needs in an easily accessible format. As a Senior Test Engineer within CDIO, Borders & Trade, You will be responsible for building and enhancing Performance and Non-Functional Testing capability across cloud-based applications, platforms and infrastructure. You will primarily lead the delivery of Performance and Volume Testing (PVT), whilst contributing to Operational Acceptance Testing (OAT), Infrastructure Assurance, Resilience and Operational Readiness activities, ensuring solutions are reliable, scalable and fit for live service operation. A Senior Test engineer has similar responsibilities to a test engineer but at a more complex level and on a greater scale. At this role level, you will: Lead the planning, design, execution and reporting of Performance & Volume Testing (PVT), including workload modelling, capacity planning and performance analysis, whilst supporting OAT, infrastructure, resilience and operational readiness testing activities where required. Define non-functional requirements, workload models, acceptance criteria, test strategies and environment validation approaches to identify and mitigate risks early in the delivery lifecycle. Analyse test results, infrastructure behaviour and operational metrics to identify bottlenecks, defects, root causes and service risks, providing evidence-based recommendations for improvement. Develop and maintain automated performance testing and validation solutions using tools, scripting languages and CI/CD pipelines to support shift-left quality engineering practices. Provide technical leadership, mentoring and knowledge sharing across the QAT Profession, supporting continuous improvement of PVT, OAT and infrastructure testing capability within Borders & Trade. Person specification As a Senior Test Engineer within CDIO Borders and Trade, you will primarily lead and deliver Performance and Volume Testing activities across applications, platforms and cloud infrastructure, whilst providing support and assurance for Operational Acceptance Testing (OAT), Infrastructure and Operational Readiness activities. Develop and maintain Performance and Volume Test artefacts, including strategies, workload models, plans, scenarios, test data requirements, evidence packs and reports, whilst supporting OAT and Infrastructure testing artefacts where required. Review requirements, architecture designs, infrastructure specifications and operational designs to define appropriate non-functional test coverage and acceptance criteria. Provide estimates, plans, risk assessments and technical advice for projects requiring PVT, OAT, infrastructure assurance or platform validation services. Deliver and support performance, volume, resilience, failover, disaster recovery, infrastructure and operational readiness testing across complex enterprise environments. Investigate defects, incidents and live-service issues through root cause analysis, working with engineering, operations and supplier teams to support resolution. Promote automation, quality engineering, knowledge sharing and mentoring to grow the Non-Functional Testing capability. Essential Criteria The successful candidate will need to demonstrate practical knowledge and experience in the following: Proven experience leading and delivering Performance and Volume Testing across complex enterprise environments, with awareness and practical exposure to Operational Acceptance Testing (OAT), Infrastructure, Resilience, Availability and Disaster Recovery testing. Experience defining non-functional test strategies, scope, objectives, workload models, acceptance criteria, test plans and test data requirements, ensuring solutions meet performance, scalability, resilience, availability and operational support requirements. Experience planning, executing, analysing and reporting Performance and Volume Testing activities, including load, stress, endurance, scalability, resilience, failover and recovery testing, with the ability to identify bottlenecks, root causes and service risks. Experience developing and implementing automated testing and validation solutions using tools such as JMeter, Jenkins and GitLab, supported by scripting or programming languages such as Python, PowerShell, Bash, Java or C#, and integrated into CI/CD pipelines. Experience using and validating observability and monitoring platforms such as AppDynamics, ELK, Grafana, Dynatrace, Prometheus, Kafka or equivalent tools, alongside operating system, infrastructure and database monitoring capabilities. Knowledge of Operational Acceptance Testing (OAT), including operational readiness, monitoring, alerting, logging, support procedures, operational runbooks, failover, backup and recovery, and live service support. Knowledge of cloud and infrastructure technologies, including AWS/Azure, Linux/RHEL, networking, DNS, load balancing, IAM, security controls, distributed architectures and containerised platforms. Strong stakeholder engagement and communication skills, with the ability to communicate technical findings and risks effectively, influence delivery decisions, and support Agile, DevOps and continuous improvement practices. Desirable Criteria Ideally, the successful candidate will also demonstrate knowledge and experience in the following: ISTQB Foundation (or equivalent) and/or relevant Performance Testing, Cloud, Infrastructure, DevOps or Automation certifications. Experience testing cloud-native and containerised solutions using technologies such as AWS, Azure and Kubernetes. Experience implementing shift-left quality engineering practices, including automated non-functional testing within CI/CD pipelines. Knowledge of Infrastructure as Code (IaC), configuration management and modern DevOps practices. Experience supporting resilience, failover, high availability and disaster recovery testing activities across cloud and enterprise platforms. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. CDIO values and empowers the growth of its people and offers the "CDIO University". This is a one stop shop for all things learning and development. The comprehensive offer encompassing academic, personal and career related opportunity and learning, ensuring all receive a consistent approach to technical learning. This includes access to subject matter experts, technical learning, professional communities, academies, apprenticeships, talent schemes as well as providing, delivering, encouraging and supporting activities for personal growth and wellbeing. Job description As a member of the Quality Assurance and Testing (QAT) Profession, you will be part of a large community of testing professionals working collaboratively with Product Owners, Developers, Architects, Business Analysts and Operations teams to deliver high-quality, resilient and scalable digital services for HMRC customers. We have an inclusive environment and have clear pathways in place to support and build on the roles within the Profession through the use of learning journeys, learning platforms, career journeys and skills assessments. These all work together to allow you to take ownership of your own development and career progression with HMRC as well as supporting you in your daily challenges. Along with this we also have an Academy in place to allow you to find everything to support your needs in an easily accessible format. As a Senior Test Engineer within CDIO, Borders & Trade, You will be responsible for building and enhancing Performance and Non-Functional Testing capability across cloud-based applications, platforms and infrastructure. You will primarily lead the delivery of Performance and Volume Testing (PVT), whilst contributing to Operational Acceptance Testing (OAT), Infrastructure Assurance, Resilience and Operational Readiness activities, ensuring solutions are reliable, scalable and fit for live service operation. A Senior Test engineer has similar responsibilities to a test engineer but at a more complex level and on a greater scale. At this role level, you will: Lead the planning, design, execution and reporting of Performance & Volume Testing (PVT), including workload modelling, capacity planning and performance analysis, whilst supporting OAT, infrastructure, resilience and operational readiness testing activities where required. Define non-functional requirements, workload models, acceptance criteria, test strategies and environment validation approaches to identify and mitigate risks early in the delivery lifecycle. Analyse test results, infrastructure behaviour and operational metrics to identify bottlenecks, defects, root causes and service risks, providing evidence-based recommendations for improvement. Develop and maintain automated performance testing and validation solutions using tools, scripting languages and CI/CD pipelines to support shift-left quality engineering practices. Provide technical leadership, mentoring and knowledge sharing across the QAT Profession, supporting continuous improvement of PVT, OAT and infrastructure testing capability within Borders & Trade. Person specification As a Senior Test Engineer within CDIO Borders and Trade, you will primarily lead and deliver Performance and Volume Testing activities across applications, platforms and cloud infrastructure, whilst providing support and assurance for Operational Acceptance Testing (OAT), Infrastructure and Operational Readiness activities. Develop and maintain Performance and Volume Test artefacts, including strategies, workload models, plans, scenarios, test data requirements, evidence packs and reports, whilst supporting OAT and Infrastructure testing artefacts where required. Review requirements, architecture designs, infrastructure specifications and operational designs to define appropriate non-functional test coverage and acceptance criteria. Provide estimates, plans, risk assessments and technical advice for projects requiring PVT, OAT, infrastructure assurance or platform validation services. Deliver and support performance, volume, resilience, failover, disaster recovery, infrastructure and operational readiness testing across complex enterprise environments. Investigate defects, incidents and live-service issues through root cause analysis, working with engineering, operations and supplier teams to support resolution. Promote automation, quality engineering, knowledge sharing and mentoring to grow the Non-Functional Testing capability. Essential Criteria The successful candidate will need to demonstrate practical knowledge and experience in the following: Proven experience leading and delivering Performance and Volume Testing across complex enterprise environments, with awareness and practical exposure to Operational Acceptance Testing (OAT), Infrastructure, Resilience, Availability and Disaster Recovery testing. Experience defining non-functional test strategies, scope, objectives, workload models, acceptance criteria, test plans and test data requirements, ensuring solutions meet performance, scalability, resilience, availability and operational support requirements. Experience planning, executing, analysing and reporting Performance and Volume Testing activities, including load, stress, endurance, scalability, resilience, failover and recovery testing, with the ability to identify bottlenecks, root causes and service risks. Experience developing and implementing automated testing and validation solutions using tools such as JMeter, Jenkins and GitLab, supported by scripting or programming languages such as Python, PowerShell, Bash, Java or C#, and integrated into CI/CD pipelines. Experience using and validating observability and monitoring platforms such as AppDynamics, ELK, Grafana, Dynatrace, Prometheus, Kafka or equivalent tools, alongside operating system, infrastructure and database monitoring capabilities. Knowledge of Operational Acceptance Testing (OAT), including operational readiness, monitoring, alerting, logging, support procedures, operational runbooks, failover, backup and recovery, and live service support. Knowledge of cloud and infrastructure technologies, including AWS/Azure, Linux/RHEL, networking, DNS, load balancing, IAM, security controls, distributed architectures and containerised platforms. Strong stakeholder engagement and communication skills, with the ability to communicate technical findings and risks effectively, influence delivery decisions, and support Agile, DevOps and continuous improvement practices. Desirable Criteria Ideally, the successful candidate will also demonstrate knowledge and experience in the following: ISTQB Foundation (or equivalent) and/or relevant Performance Testing, Cloud, Infrastructure, DevOps or Automation certifications. Experience testing cloud-native and containerised solutions using technologies such as AWS, Azure and Kubernetes. Experience implementing shift-left quality engineering practices, including automated non-functional testing within CI/CD pipelines. Knowledge of Infrastructure as Code (IaC), configuration management and modern DevOps practices. Experience supporting resilience, failover, high availability and disaster recovery testing activities across cloud and enterprise platforms. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme . click apply for full job details
About the job Job summary This is a pivotal leadership role at the heart of HMRC's digital transformation, accountable for delivering a significant portfolio of technology change that supports some of the UK's most important public services. The role leads multidisciplinary teams and strategic suppliers to deliver complex change safely and effectively, ensuring technology investments achieve their intended outcomes and deliver measurable value to customers, colleagues and the wider organisation. The postholder will provide visible leadership across the delivery lifecycle, driving performance, managing dependencies and risks, and ensuring resources are deployed to the highest organisational priorities whilst maintaining a strong focus on service stability, quality and value for money. Job description The postholder will: Lead the coordination and orchestration of technology change delivery across major transformation programmes, PATH, policy-driven change, IT investment and business-as-usual change activity. Ensure IT resources, skills and supplier capacity are prioritised and deployed effectively to support organisational priorities. Provide a single view of technology change demand, commitments, dependencies, constraints and delivery readiness across the enterprise. Identify, manage and escalate cross-programme risks, conflicts, dependencies and resource pressures to support effective decision-making. Own and continuously improve the end-to-end IT change lifecycle, establishing effective governance, planning, assurance and reporting mechanisms. Develop forecasting, planning and performance capabilities that improve confidence in delivery outcomes and organisational decision-making. Lead the exploitation of AI, automation and data-driven approaches to improve visibility of change activity, enhance forecasting, identify emerging risks and automate administrative processes. Provide strategic leadership for Business Relationship Management, ensuring business priorities, technology capabilities and delivery plans remain aligned. Build strong relationships across business groups, CDIO functions, transformation programmes and suppliers to create a joined-up approach to change delivery. Provide senior leaders with clear insight into delivery performance, resource utilisation, organisational capacity and emerging challenges across the change landscape. Lead and develop a high-performing team responsible for IT change governance, business relationship management and change lifecycle improvement. Person specification The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria: Essential Criteria: Significant experience leading the delivery of large-scale, complex technology and digital change portfolios within a major organisation. Proven ability to lead multi-disciplinary teams and strategic suppliers to deliver outcomes in complex and fast-paced environments. Strong track record of delivering technology change whilst balancing operational stability, risk, quality, security and value for money. Experience of prioritising resources, managing competing demands and making delivery trade-offs to achieve organisational objectives. Demonstrable ability to establish effective relationships with senior business stakeholders and influence decision-making at executive level. Strong commercial and supplier management experience, including overseeing delivery through strategic delivery partners. Excellent leadership skills, with experience building high-performing teams, developing capability and driving accountability for delivery outcomes. Experience managing complex delivery risks, dependencies and governance arrangements across multiple programmes, products and services. Strong communication skills, with the ability to convey complex technical and delivery issues clearly to both technical and non-technical audiences. Experience operating in regulated, high-availability environments where service continuity and customer outcomes are critical. Desirable Skills and Experience: Experience leading technology delivery within government, the wider public sector, or another large, complex regulated organisation. Knowledge of modern digital delivery approaches, including Agile, DevSecOps, product-centric delivery and cloud-based technologies. Experience delivering large-scale enterprise technology platforms, such as CRM, contact centre, data, cloud or AI-enabled solutions. Familiarity with government digital standards, assurance frameworks and technology governance processes. Professional qualifications in programme, project or service delivery disciplines (e.g. MSP, PRINCE2, Agile, SAFe, APM, ITIL or equivalent). Benefits Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Pension Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits. When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector. Please visit Civil Service Pension Scheme for more information. Annual Leave and Bank Holiday Allowance 25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues). This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays. Equality, Diversity & Inclusion The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community. We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress. Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details Selection Panel Sarah McMann, Chief Digital Product Officer, HMRC Martin Owen, Chief Digital Product Officer, HMRC Paul Williams, Director, Technology Transformation, Change Delivery Group, HMRC Shortlist The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview. HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification. Due Diligence Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview. Informal Conversation Shortlisted candidates will have the opportunity to speak to Sarah McMann prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process. Assessment If shortlisted, you will take part in the following assessments: Individual Leadership Assessment - a combination of psychometric assessments Assessments are designed to support the panel's decision making and highlight areas for further exploration at interview and do not result in a pass or fail decision. Interview You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance). Interviews are expected to take place in person in Leeds. Offer and Feedback Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage. Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary This is a pivotal leadership role at the heart of HMRC's digital transformation, accountable for delivering a significant portfolio of technology change that supports some of the UK's most important public services. The role leads multidisciplinary teams and strategic suppliers to deliver complex change safely and effectively, ensuring technology investments achieve their intended outcomes and deliver measurable value to customers, colleagues and the wider organisation. The postholder will provide visible leadership across the delivery lifecycle, driving performance, managing dependencies and risks, and ensuring resources are deployed to the highest organisational priorities whilst maintaining a strong focus on service stability, quality and value for money. Job description The postholder will: Lead the coordination and orchestration of technology change delivery across major transformation programmes, PATH, policy-driven change, IT investment and business-as-usual change activity. Ensure IT resources, skills and supplier capacity are prioritised and deployed effectively to support organisational priorities. Provide a single view of technology change demand, commitments, dependencies, constraints and delivery readiness across the enterprise. Identify, manage and escalate cross-programme risks, conflicts, dependencies and resource pressures to support effective decision-making. Own and continuously improve the end-to-end IT change lifecycle, establishing effective governance, planning, assurance and reporting mechanisms. Develop forecasting, planning and performance capabilities that improve confidence in delivery outcomes and organisational decision-making. Lead the exploitation of AI, automation and data-driven approaches to improve visibility of change activity, enhance forecasting, identify emerging risks and automate administrative processes. Provide strategic leadership for Business Relationship Management, ensuring business priorities, technology capabilities and delivery plans remain aligned. Build strong relationships across business groups, CDIO functions, transformation programmes and suppliers to create a joined-up approach to change delivery. Provide senior leaders with clear insight into delivery performance, resource utilisation, organisational capacity and emerging challenges across the change landscape. Lead and develop a high-performing team responsible for IT change governance, business relationship management and change lifecycle improvement. Person specification The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria: Essential Criteria: Significant experience leading the delivery of large-scale, complex technology and digital change portfolios within a major organisation. Proven ability to lead multi-disciplinary teams and strategic suppliers to deliver outcomes in complex and fast-paced environments. Strong track record of delivering technology change whilst balancing operational stability, risk, quality, security and value for money. Experience of prioritising resources, managing competing demands and making delivery trade-offs to achieve organisational objectives. Demonstrable ability to establish effective relationships with senior business stakeholders and influence decision-making at executive level. Strong commercial and supplier management experience, including overseeing delivery through strategic delivery partners. Excellent leadership skills, with experience building high-performing teams, developing capability and driving accountability for delivery outcomes. Experience managing complex delivery risks, dependencies and governance arrangements across multiple programmes, products and services. Strong communication skills, with the ability to convey complex technical and delivery issues clearly to both technical and non-technical audiences. Experience operating in regulated, high-availability environments where service continuity and customer outcomes are critical. Desirable Skills and Experience: Experience leading technology delivery within government, the wider public sector, or another large, complex regulated organisation. Knowledge of modern digital delivery approaches, including Agile, DevSecOps, product-centric delivery and cloud-based technologies. Experience delivering large-scale enterprise technology platforms, such as CRM, contact centre, data, cloud or AI-enabled solutions. Familiarity with government digital standards, assurance frameworks and technology governance processes. Professional qualifications in programme, project or service delivery disciplines (e.g. MSP, PRINCE2, Agile, SAFe, APM, ITIL or equivalent). Benefits Alongside your salary of £86,000, HM Revenue and Customs contributes £24,914 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Pension Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits. When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector. Please visit Civil Service Pension Scheme for more information. Annual Leave and Bank Holiday Allowance 25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues). This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays. Equality, Diversity & Inclusion The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community. We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress. Our HMRC equality objectives describe how we are working to become a more inclusive and representative organisation reflective of our values. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details Selection Panel Sarah McMann, Chief Digital Product Officer, HMRC Martin Owen, Chief Digital Product Officer, HMRC Paul Williams, Director, Technology Transformation, Change Delivery Group, HMRC Shortlist The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview. HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification. Due Diligence Candidates should declare any perceived conflicts of interest at application, and this may be discussed with you at interview. Informal Conversation Shortlisted candidates will have the opportunity to speak to Sarah McMann prior to interview. This is an informal discussion to allow you to learn more about the role and is not part of the assessment process. Assessment If shortlisted, you will take part in the following assessments: Individual Leadership Assessment - a combination of psychometric assessments Assessments are designed to support the panel's decision making and highlight areas for further exploration at interview and do not result in a pass or fail decision. Interview You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance). Interviews are expected to take place in person in Leeds. Offer and Feedback Unfortunately, due to the anticipated number of applicants for this role, we are unable to provide feedback to those not successful at shortlist stage. Candidates who are shortlisted and attend an interview will be offered feedback from a member of the interview panel. We will also send you a copy of the report for any assessment you have undergone. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The IT Operations profession is made up of various IT professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling. We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles. We encourage people to interact and fully understand their role and responsibilities in your own area and wider areas to encourage development and knowledge sharing. Data Platform Service (DPS) was set up 4 years ago as a result of our desire to take control of building and running our critical data capabilities, doubling in size to 600 people in the last 18 months, we're targeting further growth driven by increased demand for our services. Job description We are recruiting a Service Delivery Manager to work withing our live service team, acting as subject matter experts on the products and live services owned by DPS. This is a fast-paced area that provides an exciting opportunity for applicants who want to stretch their development. As a Service Delivery Manager, you will be a key member of our Live Service Team and responsible for the management of live services within your area. This requires excellent interpersonal skills, building and maintaining solid working relationships, and confidence when dealing with both internal, external customers and suppliers. We are looking for individuals who are self-motivated with a good sense of personal responsibility and accountability for delivering high quality work. You will be expected to: Remain calm under pressure Be able to manage conflicting demands Proactively engage with and lead major incident management when required Lead and assist with continuous service delivery improvement initiatives Be confident working in an Agile environment Follow standard processes to manage problems and changes within DPS Work well within a team Further Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This could take up to 6 months to clear. Person specification Responsibilities: Support the Lead Service Delivery Manager in the continuous improvement of IT services. Manage a portfolio of key DPS services, providing expert support to business stakeholders. Provide day-to-day leadership, guidance and support to Service Analysts, fostering a high-performing and collaborative team environment. Monitor service performance and respond proactively to alerts, incidents and service issues to minimise business impact. Act as a key escalation point for the resolution of incidents and problems, ensuring timely investigation and resolution. Produce and present service performance, operational and management information reports to support informed decision-making. work closely with stakeholders to successfully transition new and changed services into Business as Usual (BAU) support. Oversee and manage service risks, incidents, problems, changes and continual service improvement activities in line with ITIL best practice. Provide clear, timely and accurate service status updates and communications to the Head of Service Delivery and other senior stakeholders. Build and maintain effective working relationships with internal teams, suppliers and business partners to drive service excellence and customer satisfaction. Essential Criteria: • Recent experience working in an IT service Management role, with responsibility for the delivery, support and continuous improvement of IT services. • Demonstrable knowledge and practical application of ITIL processes, particularly Incident Management and Change Management. • Experience of managing and/or supporting multiple IT services within an ITIL-based service management environment. • Excellent verbal and written communications skills, with the ability to communicate effectively with a range of technical and non-technical stakeholders. • Experience using IT Service Management (ITSM) tools to manage incidents, changes, requests and service performance. • Good understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and service reporting frameworks. • Proven ability to build and maintain effective working relationships with customers, suppliers and internal stakeholders. • Experience working collaboratively within a multi-disciplinary IT team to deliver service outcomes. Desirable Criteria: • Working knowledge of ITIL v4. • Experience of DevOps/Agile working. • Experience in varied ITIL support teams. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you thrive in a collaborate environment and are great at building and maintaining positive relationships? At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. The IT Operations profession is made up of various IT professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling. We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles. We encourage people to interact and fully understand their role and responsibilities in your own area and wider areas to encourage development and knowledge sharing. Data Platform Service (DPS) was set up 4 years ago as a result of our desire to take control of building and running our critical data capabilities, doubling in size to 600 people in the last 18 months, we're targeting further growth driven by increased demand for our services. Job description We are recruiting a Service Delivery Manager to work withing our live service team, acting as subject matter experts on the products and live services owned by DPS. This is a fast-paced area that provides an exciting opportunity for applicants who want to stretch their development. As a Service Delivery Manager, you will be a key member of our Live Service Team and responsible for the management of live services within your area. This requires excellent interpersonal skills, building and maintaining solid working relationships, and confidence when dealing with both internal, external customers and suppliers. We are looking for individuals who are self-motivated with a good sense of personal responsibility and accountability for delivering high quality work. You will be expected to: Remain calm under pressure Be able to manage conflicting demands Proactively engage with and lead major incident management when required Lead and assist with continuous service delivery improvement initiatives Be confident working in an Agile environment Follow standard processes to manage problems and changes within DPS Work well within a team Further Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. This could take up to 6 months to clear. Person specification Responsibilities: Support the Lead Service Delivery Manager in the continuous improvement of IT services. Manage a portfolio of key DPS services, providing expert support to business stakeholders. Provide day-to-day leadership, guidance and support to Service Analysts, fostering a high-performing and collaborative team environment. Monitor service performance and respond proactively to alerts, incidents and service issues to minimise business impact. Act as a key escalation point for the resolution of incidents and problems, ensuring timely investigation and resolution. Produce and present service performance, operational and management information reports to support informed decision-making. work closely with stakeholders to successfully transition new and changed services into Business as Usual (BAU) support. Oversee and manage service risks, incidents, problems, changes and continual service improvement activities in line with ITIL best practice. Provide clear, timely and accurate service status updates and communications to the Head of Service Delivery and other senior stakeholders. Build and maintain effective working relationships with internal teams, suppliers and business partners to drive service excellence and customer satisfaction. Essential Criteria: • Recent experience working in an IT service Management role, with responsibility for the delivery, support and continuous improvement of IT services. • Demonstrable knowledge and practical application of ITIL processes, particularly Incident Management and Change Management. • Experience of managing and/or supporting multiple IT services within an ITIL-based service management environment. • Excellent verbal and written communications skills, with the ability to communicate effectively with a range of technical and non-technical stakeholders. • Experience using IT Service Management (ITSM) tools to manage incidents, changes, requests and service performance. • Good understanding of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and service reporting frameworks. • Proven ability to build and maintain effective working relationships with customers, suppliers and internal stakeholders. • Experience working collaboratively within a multi-disciplinary IT team to deliver service outcomes. Desirable Criteria: • Working knowledge of ITIL v4. • Experience of DevOps/Agile working. • Experience in varied ITIL support teams. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Join our ambitious team at HMRC if you're a determined professional passionate about asset management and IT service excellence. Job description We are seeking a dedicated IT Service Manager (Asset Management) to join our hard-working team. This outstanding opportunity allows you to lead and innovate within our asset management practices, ensuring flawless operations and world-class service delivery. You will work alongside a Senior IT Service Manager to ensure governance of software licensing, compliance, effective utilisation, and value for money across the platform. The will also ensures HMRC maintains a complete, accurate, and audit ready view of assets across the estate, including those provisioned and operated by suppliers, and retains control and visibility of HMRC owned assets within the supply chain. Person specification We are looking for an ambitious individual with a proven track record in IT Service Management. Experience with ETMP and/or EOPS solutions, as well as asset & Licence management, is highly beneficial. Responsibilities Supporting the Development of Asset Management Approach and Practices for the Platform: Suggest adjustments/improvements to platform-level standards, considering central asset management policies and standards. Assess supplier proposed asset management practices, including provided reports. Suggest views and data requirements. Building and Maintaining the Asset Management Records: Work with suppliers to gather asset management information and implement regular updates. Collect and develop asset management perspectives, sharing them with relevant customers. Assurance and Optimisation of Asset Use: Support the assessment of solution assets for use/availability as encouraged (e.g., HMRC SAP users, test environments to encouraged version). Find opportunities for improved use or application of the assets (e.g., extension of monitoring capabilities to improve licence value). Feed opportunities into the continuous improvement process. Customer Role for Changes/Additional Assets: Aid the Senior IT Service Manager (Asset Management) in their position as the main point of contact for the platform emphasizing change. Undertake required processes and activities to secure internal approvals where an initiative is SAP ECC6.0 led (not including supplier-initiated change or central HMRC transformations). Track and monitor these deliveries to ensure all change related to technology is delivered to these standards. Essential Criteria Experience and/or knowledge of a wide variety of platform activities and operations. Good IT Service Management experience - being able to prioritise, oversee and encourage service improvements, holding suppliers to account as needed. Experience of successfully communicating with suppliers and securing good outcomes for/improvements to the service. Good understanding of software licensing & Assets. Desirable Criteria Good experience of ETMP and EOPS solutions and operation of these. Asset management skills or experience. Supplier and Cross-Portfolio led Oversight. Experience within government/public setting environment. Organisational Context This role sits within the Tax Benefits & Enterprise Operations (TB&EOPs) Live Service Governance and Assurance team, part of the Chief Engineering & Platform Office (CEPO) within CDIO (Chief Digital & Information Office) The team operates at a platform level, focusing on governance and oversight rather than direct service delivery, holding suppliers to account for performance, control, and compliance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Please include your 3 most recent roles, 250 words for each role. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience based questions relating to the Essential Criteria outlined in the advert and your Personal Statement. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Join our ambitious team at HMRC if you're a determined professional passionate about asset management and IT service excellence. Job description We are seeking a dedicated IT Service Manager (Asset Management) to join our hard-working team. This outstanding opportunity allows you to lead and innovate within our asset management practices, ensuring flawless operations and world-class service delivery. You will work alongside a Senior IT Service Manager to ensure governance of software licensing, compliance, effective utilisation, and value for money across the platform. The will also ensures HMRC maintains a complete, accurate, and audit ready view of assets across the estate, including those provisioned and operated by suppliers, and retains control and visibility of HMRC owned assets within the supply chain. Person specification We are looking for an ambitious individual with a proven track record in IT Service Management. Experience with ETMP and/or EOPS solutions, as well as asset & Licence management, is highly beneficial. Responsibilities Supporting the Development of Asset Management Approach and Practices for the Platform: Suggest adjustments/improvements to platform-level standards, considering central asset management policies and standards. Assess supplier proposed asset management practices, including provided reports. Suggest views and data requirements. Building and Maintaining the Asset Management Records: Work with suppliers to gather asset management information and implement regular updates. Collect and develop asset management perspectives, sharing them with relevant customers. Assurance and Optimisation of Asset Use: Support the assessment of solution assets for use/availability as encouraged (e.g., HMRC SAP users, test environments to encouraged version). Find opportunities for improved use or application of the assets (e.g., extension of monitoring capabilities to improve licence value). Feed opportunities into the continuous improvement process. Customer Role for Changes/Additional Assets: Aid the Senior IT Service Manager (Asset Management) in their position as the main point of contact for the platform emphasizing change. Undertake required processes and activities to secure internal approvals where an initiative is SAP ECC6.0 led (not including supplier-initiated change or central HMRC transformations). Track and monitor these deliveries to ensure all change related to technology is delivered to these standards. Essential Criteria Experience and/or knowledge of a wide variety of platform activities and operations. Good IT Service Management experience - being able to prioritise, oversee and encourage service improvements, holding suppliers to account as needed. Experience of successfully communicating with suppliers and securing good outcomes for/improvements to the service. Good understanding of software licensing & Assets. Desirable Criteria Good experience of ETMP and EOPS solutions and operation of these. Asset management skills or experience. Supplier and Cross-Portfolio led Oversight. Experience within government/public setting environment. Organisational Context This role sits within the Tax Benefits & Enterprise Operations (TB&EOPs) Live Service Governance and Assurance team, part of the Chief Engineering & Platform Office (CEPO) within CDIO (Chief Digital & Information Office) The team operates at a platform level, focusing on governance and oversight rather than direct service delivery, holding suppliers to account for performance, control, and compliance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford. You will be given more information about what this means at the job offer stage. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, previous experiences and qualifications. Please include your 3 most recent roles, 250 words for each role. A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience based questions relating to the Essential Criteria outlined in the advert and your Personal Statement. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - 'Please re-open my application - insert vacancy ref & vacancy closing date insert date '. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. Our team, CDIO Borders and Trade is within HMRC's CDIO group and we deliver IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Associate and Delivery Managers, Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO Borders and Trade working in the Customs and Excise Delivery Team. You'll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs. You'll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you'll champion continuous improvement and delivery excellence. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. As an Associate IT Delivery Manager, you will be responsible for: Supporting a Delivery Manager(s) with the delivery of large scale / complex IT projects or for the end-to-end delivery of one or more small to medium scale IT projects / sub-projects. Producing and / or supporting the production and maintenance of end-to-end IT delivery plans and status reports. Identification, management and escalation of IT risks, issues and dependencies. Supporting or raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners. Forecasting and Tracking costs throughout the project Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business. Understanding of both Agile and waterfall delivery methodologies and how to apply them in a Delivery Management setting. Removing blockers to successful delivery. Being an active member of the Delivery Manager community. Working with Product Managers, Delivery Managers, or project managers collaboratively to ensure delivery is aligned with the project scope, requirements, and timeline constraints Person specification Essential Criteria The successful candidate will need to demonstrate practical experience in the following: Balancing multiple priorities within a project setting. Challenging and removing barriers to effective delivery. Utilising strong communication skills, using a variety of methods with a variety of stakeholders. Utilising organisation and planning skills. Undertaking risk management. Supporting with Project Governance including creating and managing a project plan and tracking risk/issues/dependencies. In addition, the candidate should have an understanding of agile and delivery management techniques. Desirable Criteria Ideally, the successful candidate will also demonstrate experience in the following: Working in an Agile environment. Working within a multi-disciplinary team. HMRC IT end-to-end Project Lifecycle. Working with suppliers and using commercial frameworks. A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP). The ideal candidate: You will be enthusiastic and self-motivated with a passion for people and learning, thriving in a fast paced, exciting digital environment. You enjoy problem-solving; working collaboratively with your team to move forward delivery and deliver value to our users. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: 250-word statement addressing the Technical question using the STAR format, to describe a situation where a delivery was progressing well, but you identified risks that could affect timelines or quality. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV for your past 5 roles, with a maximum of 150 words per role . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that delivers in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. Our team, CDIO Borders and Trade is within HMRC's CDIO group and we deliver IT projects that enable HMRC's wider customs strategy and policies. We design, manage and maintain the IT services that support customs and international trade activities. Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Associate and Delivery Managers, Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO Borders and Trade working in the Customs and Excise Delivery Team. You'll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs. You'll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you'll champion continuous improvement and delivery excellence. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. As an Associate IT Delivery Manager, you will be responsible for: Supporting a Delivery Manager(s) with the delivery of large scale / complex IT projects or for the end-to-end delivery of one or more small to medium scale IT projects / sub-projects. Producing and / or supporting the production and maintenance of end-to-end IT delivery plans and status reports. Identification, management and escalation of IT risks, issues and dependencies. Supporting or raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners. Forecasting and Tracking costs throughout the project Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business. Understanding of both Agile and waterfall delivery methodologies and how to apply them in a Delivery Management setting. Removing blockers to successful delivery. Being an active member of the Delivery Manager community. Working with Product Managers, Delivery Managers, or project managers collaboratively to ensure delivery is aligned with the project scope, requirements, and timeline constraints Person specification Essential Criteria The successful candidate will need to demonstrate practical experience in the following: Balancing multiple priorities within a project setting. Challenging and removing barriers to effective delivery. Utilising strong communication skills, using a variety of methods with a variety of stakeholders. Utilising organisation and planning skills. Undertaking risk management. Supporting with Project Governance including creating and managing a project plan and tracking risk/issues/dependencies. In addition, the candidate should have an understanding of agile and delivery management techniques. Desirable Criteria Ideally, the successful candidate will also demonstrate experience in the following: Working in an Agile environment. Working within a multi-disciplinary team. HMRC IT end-to-end Project Lifecycle. Working with suppliers and using commercial frameworks. A recognised or a willingness to work towards Delivery Management qualifications such as Prince 2 Practitioner, Agile Practitioner or Managing Successful Programmes (MSP). The ideal candidate: You will be enthusiastic and self-motivated with a passion for people and learning, thriving in a fast paced, exciting digital environment. You enjoy problem-solving; working collaboratively with your team to move forward delivery and deliver value to our users. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for the following site, it's important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: 250-word statement addressing the Technical question using the STAR format, to describe a situation where a delivery was progressing well, but you identified risks that could affect timelines or quality. Benefits Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV for your past 5 roles, with a maximum of 150 words per role . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. Job description A Product manager is responsible for facilitating a product team to build and release digital products or features. Product managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital and Data (GDaD) capability framework and career paths. This is an exciting opportunity to join HMRC's CDIO Chief Digital Product Office (CDPO) within the Digital Communications Services Team, which manages HMRC's email and mobile messaging digital communication channels and services. You will play a key role in maintaining these communication services and facilitating enhancements and innovation. In a time of significant transformation, you will be part of a fast-paced, high-profile team, working on complex and impactful digital services. Person specification You will: Maintain and deliver service enhancements for HMRC's email and mobile messaging communication channels and services. Define the scope of key features and enhancements. Engage stakeholders to gain buy in for the product vision and roadmap. Work with multidisciplinary teams, across the department, other Government Departments and suppliers, to ensure contractual activities are aligned with the service needs. Gather user insights and feedback on the products and services features, so that they can be iterated and improved. Work with user researchers to shape research activities to test the concepts behind service enhancements, and/or test their usability. Own and maintain a backlog of 'user stories' for the service and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation. Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high-level financial case for the options. Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards. Actively participate in, and contribute to, the Product Manager Community, this could be through taking part in community initiatives, running sessions or talks, or through other activities which support other product managers. Essential Criteria: • Proven experience of leading large-scale or complex digital products or services, including establishing effective governance and delivery oversight. • Experience of managing supplier contracts and ensuring performance and delivery are aligned with organisational and service objectives. • Experienced in managing financial budgets. • Proven ability to identify service problems or improvement opportunities, using evidence and working with stakeholders to find effective solutions. • Demonstratable experience in building and maintaining strong stakeholder relationships, negotiating positive outcomes on challenging issues. • Experienced in leading and developing teams to deliver agreed outcomes and organisational priorities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV for your past 5 roles, with a maximum of 250 words per role. Employment history to include job title, employer, dates, responsibilities and key achievements, for each role. Applications exceeding the word limit for any role will not be progressed. A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions which will reflect the key responsibilities and essential criteria outlined in the advert. When answering you will be required to provide a specific instance from your career which demonstrates the experience in question. You would be advised prepare specific examples from you career in advance. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness. The interview will be 45 minutes in duration and will be held by a 3-person panel. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference. HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. Job description A Product manager is responsible for facilitating a product team to build and release digital products or features. Product managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital and Data (GDaD) capability framework and career paths. This is an exciting opportunity to join HMRC's CDIO Chief Digital Product Office (CDPO) within the Digital Communications Services Team, which manages HMRC's email and mobile messaging digital communication channels and services. You will play a key role in maintaining these communication services and facilitating enhancements and innovation. In a time of significant transformation, you will be part of a fast-paced, high-profile team, working on complex and impactful digital services. Person specification You will: Maintain and deliver service enhancements for HMRC's email and mobile messaging communication channels and services. Define the scope of key features and enhancements. Engage stakeholders to gain buy in for the product vision and roadmap. Work with multidisciplinary teams, across the department, other Government Departments and suppliers, to ensure contractual activities are aligned with the service needs. Gather user insights and feedback on the products and services features, so that they can be iterated and improved. Work with user researchers to shape research activities to test the concepts behind service enhancements, and/or test their usability. Own and maintain a backlog of 'user stories' for the service and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation. Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high-level financial case for the options. Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards. Actively participate in, and contribute to, the Product Manager Community, this could be through taking part in community initiatives, running sessions or talks, or through other activities which support other product managers. Essential Criteria: • Proven experience of leading large-scale or complex digital products or services, including establishing effective governance and delivery oversight. • Experience of managing supplier contracts and ensuring performance and delivery are aligned with organisational and service objectives. • Experienced in managing financial budgets. • Proven ability to identify service problems or improvement opportunities, using evidence and working with stakeholders to find effective solutions. • Demonstratable experience in building and maintaining strong stakeholder relationships, negotiating positive outcomes on challenging issues. • Experienced in leading and developing teams to deliver agreed outcomes and organisational priorities. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites include: Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV for your past 5 roles, with a maximum of 250 words per role. Employment history to include job title, employer, dates, responsibilities and key achievements, for each role. Applications exceeding the word limit for any role will not be progressed. A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked experience-based questions which will reflect the key responsibilities and essential criteria outlined in the advert. When answering you will be required to provide a specific instance from your career which demonstrates the experience in question. You would be advised prepare specific examples from you career in advance. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness. The interview will be 45 minutes in duration and will be held by a 3-person panel. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior IT Delivery Manager, you will be responsible for: Strategic IT Delivery Drive end-to-end delivery and infrastructure integration for HMRC's largest, most complex IT projects. Mastermind delivery plans and reporting, championing both Agile and Waterfall methodologies. Own risk management by proactively resolving critical technical issues and dependencies. Commercial & Financial Governance Control project finances through rigorous forecasting, expenditure tracking and budget management. Challenge commercial costs across internal delivery teams and external supplier partners. Leadership & Stakeholder Engagement Line manage IT Delivery Managers, driving resource planning, performance and talent development. Influence senior stakeholders across all grades to align IT delivery with broader business strategy. Champion the delivery community, acting as a collaborative, expert leader across the organisation. Essential Criteria: The successful candidate will need to demonstrate practical knowledge and experience in the following: Leadership & Delivery Management Project Delivery: Proved track record of leading large, complex IT projects within fast-moving, changing environments. Team Leadership: Experience managing and developing technical professionals while driving capability and performance. Methodologies & Tools: Expert application of project management tools across both Agile and Waterfall frameworks. Governance & Commercial Control Financial Oversight: Ability to rigorously assess and challenge costs in an IT environment to secure value for money. Risk & Assurance: Skill in navigating complex governance frameworks while proactively managing risks, issues and dependencies. Stakeholder & Vendor Integration Multi-Supplier Management: Experience integrating diverse external vendors to land quality, timely customer outcomes. Desirable Criteria: Ideally, the successful candidate will also demonstrate knowledge and experience in the following: Previous experience in the IT end-to-end change lifecycle. Proven experience balancing priorities and dealing with ambiguity. A recognised delivery management qualification such as Chartered IT Professional (CITP), Agile Practitioner or Managing Successful Programmes (MSP). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Making Effective Decisions Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences of up to your last 5 roles with no more than 100 words per role. Separate 250-word statements for the specified Behaviours: Delivering at Pace, Making Effective Decisions, Leadership. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Sift Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Further details around what this will entail are listed on the application form. In the event of a large number of applications being received, an initial sift may be held on the Lead Behaviour Statement: Delivering at Pace At full sift your CV and all Behaviour Statements will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Office). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior IT Delivery Manager, you will be responsible for: Strategic IT Delivery Drive end-to-end delivery and infrastructure integration for HMRC's largest, most complex IT projects. Mastermind delivery plans and reporting, championing both Agile and Waterfall methodologies. Own risk management by proactively resolving critical technical issues and dependencies. Commercial & Financial Governance Control project finances through rigorous forecasting, expenditure tracking and budget management. Challenge commercial costs across internal delivery teams and external supplier partners. Leadership & Stakeholder Engagement Line manage IT Delivery Managers, driving resource planning, performance and talent development. Influence senior stakeholders across all grades to align IT delivery with broader business strategy. Champion the delivery community, acting as a collaborative, expert leader across the organisation. Essential Criteria: The successful candidate will need to demonstrate practical knowledge and experience in the following: Leadership & Delivery Management Project Delivery: Proved track record of leading large, complex IT projects within fast-moving, changing environments. Team Leadership: Experience managing and developing technical professionals while driving capability and performance. Methodologies & Tools: Expert application of project management tools across both Agile and Waterfall frameworks. Governance & Commercial Control Financial Oversight: Ability to rigorously assess and challenge costs in an IT environment to secure value for money. Risk & Assurance: Skill in navigating complex governance frameworks while proactively managing risks, issues and dependencies. Stakeholder & Vendor Integration Multi-Supplier Management: Experience integrating diverse external vendors to land quality, timely customer outcomes. Desirable Criteria: Ideally, the successful candidate will also demonstrate knowledge and experience in the following: Previous experience in the IT end-to-end change lifecycle. Proven experience balancing priorities and dealing with ambiguity. A recognised delivery management qualification such as Chartered IT Professional (CITP), Agile Practitioner or Managing Successful Programmes (MSP). Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Making Effective Decisions Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences of up to your last 5 roles with no more than 100 words per role. Separate 250-word statements for the specified Behaviours: Delivering at Pace, Making Effective Decisions, Leadership. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Sift Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Further details around what this will entail are listed on the application form. In the event of a large number of applications being received, an initial sift may be held on the Lead Behaviour Statement: Delivering at Pace At full sift your CV and all Behaviour Statements will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC. HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. Job description Role Overview The successful candidate will join the Information, Data and Analysis Directorate (ID&A), part of HMRC Valuation Office (VO). Our work is varied, challenging and, above all, impactful. As ID&A, we are committed to fostering an inclusive and collaborative culture that supports learning, professional development and innovation, enabling our people to thrive and deliver high-quality analytical solutions. We believe that excellence and innovation are strengthened by diverse perspectives and actively encourage applications from people with a wide range of backgrounds and experiences. ID&A analysts support valuation and casework operations through the development of analytical models that are deployed as part of the transformation of VO's operational processes. This work supports the ongoing transformation programmes that are fundamentally changing the way we work, including the modernisation and streamlining of technology. This role sits within the Programme, Geospatial, Modelling and Evaluation (PGME), which plays a strategic role in developing geospatial capability, modelling approaches and analytical support for operational and transformation programmes. You will play a key role in shaping how HMRC Valuation Office uses geospatial data, technology and insight to support its services. This is an exciting opportunity to contribute to a diverse portfolio of geospatial initiatives, applying geospatial analysis, visualisation and data capabilities to solve complex business challenges and help the organisation make greater use of emerging data sources and technologies. Key responsibilities Key day to day responsibilities of the role will include using their skills in visualising, and customising geospatial data and geospatial software towards the following activities: Design and Develop software solutions and process chains for GeoAnalytics activities, Design and Develop solutions and process chains for automated ingestion of the varieties of third-party geospatial data ensuring data remains current and continues to deliver business value. Support business engagement in ongoing geospatial programmes, including reviewing development activities and designing and developing prototypes for the enterprise GIS. Work with colleagues across the organisation to support the development of management information dashboards and other analytical approaches that support property valuation activities. Build and maintain effective relationships with stakeholders across HMRC Valuation Office and external organisations to understand their data and analysis requirements and develop bespoke solutions to address their needs. Support data quality assessment and review geospatial analysis produced by the team and external suppliers. Mentoring and coaching colleagues sharing geospatial knowledge and supporting capability development across the team. Keep up to date with new technology and methodologies identifying opportunities to improve processes and ways of working. Undertake line management responsibilities for a Geospatial Analyst where assigned. Travel to a variety of government locations, including other offices across the Valuation Office network when required. Person specification You will be an experienced geospatial professional who can apply geospatial data, analysis and visualisation techniques to deliver effective business solutions. You will be comfortable working with a range of stakeholders, able to communicate technical information clearly and build effective working relationships across teams. Essential Requirements Advanced knowledge and experience of geospatial- analysis, statistics and visualisation techniques Experience of using and customising open or proprietary GIS to manipulate geospatial data in various format using built-in functions and software programming and contribute to the continued development of the geospatial ecosystem. Experience of evaluating the quality of geospatial data Experience of designing and developing end-to-end local and enterprise solutions on geospatial data production, transformation and distribution that meet business requirements. Experience of communicating and influencing effectively across technical and non-technical audiences, producing clear technical documentation and translating complex geospatial information into solutions that meet business needs. Experience of working collaboratively across multiple teams or disciplines to deliver shared objectives, balancing competing priorities and contributing to positive outcomes. Experience of delivering high-quality outputs within challenging timescales, effectively managing competing demands and adapting to changing business priorities. Behaviours We'll assess you against these behaviours during the selection process: Working Together Technical skills We'll assess you against these technical skills during the selection process: As part of the interview you will be asked 3 Questions assessing your knowledge around GeoComputation, GeoAnalytics and GeoStatistics. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. How to Apply If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following: A CV setting out your Job History and Previous skills and experiences A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer. Sift (8th/9th October 2026) Please note these dates are provisional and may be subject to change. We will assess you on your CV and Personal Statement. Should there be a large number of applicants, an initial sift will be made on the Lead Criteria: Advanced knowledge and experience of geospatial- analysis, statistics and visualisation techniques Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview. Interviews (W/C 26th October 2026)Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview. Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview. We will assess you on the Behaviours listed in the job description, technical questions and a presentaion. Presentation . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role is part of HMRC Valuation Office, formerly known as the Valuation Office Agency. We have recently integrated into HMRC. HMRC Valuation Office are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. Job description Role Overview The successful candidate will join the Information, Data and Analysis Directorate (ID&A), part of HMRC Valuation Office (VO). Our work is varied, challenging and, above all, impactful. As ID&A, we are committed to fostering an inclusive and collaborative culture that supports learning, professional development and innovation, enabling our people to thrive and deliver high-quality analytical solutions. We believe that excellence and innovation are strengthened by diverse perspectives and actively encourage applications from people with a wide range of backgrounds and experiences. ID&A analysts support valuation and casework operations through the development of analytical models that are deployed as part of the transformation of VO's operational processes. This work supports the ongoing transformation programmes that are fundamentally changing the way we work, including the modernisation and streamlining of technology. This role sits within the Programme, Geospatial, Modelling and Evaluation (PGME), which plays a strategic role in developing geospatial capability, modelling approaches and analytical support for operational and transformation programmes. You will play a key role in shaping how HMRC Valuation Office uses geospatial data, technology and insight to support its services. This is an exciting opportunity to contribute to a diverse portfolio of geospatial initiatives, applying geospatial analysis, visualisation and data capabilities to solve complex business challenges and help the organisation make greater use of emerging data sources and technologies. Key responsibilities Key day to day responsibilities of the role will include using their skills in visualising, and customising geospatial data and geospatial software towards the following activities: Design and Develop software solutions and process chains for GeoAnalytics activities, Design and Develop solutions and process chains for automated ingestion of the varieties of third-party geospatial data ensuring data remains current and continues to deliver business value. Support business engagement in ongoing geospatial programmes, including reviewing development activities and designing and developing prototypes for the enterprise GIS. Work with colleagues across the organisation to support the development of management information dashboards and other analytical approaches that support property valuation activities. Build and maintain effective relationships with stakeholders across HMRC Valuation Office and external organisations to understand their data and analysis requirements and develop bespoke solutions to address their needs. Support data quality assessment and review geospatial analysis produced by the team and external suppliers. Mentoring and coaching colleagues sharing geospatial knowledge and supporting capability development across the team. Keep up to date with new technology and methodologies identifying opportunities to improve processes and ways of working. Undertake line management responsibilities for a Geospatial Analyst where assigned. Travel to a variety of government locations, including other offices across the Valuation Office network when required. Person specification You will be an experienced geospatial professional who can apply geospatial data, analysis and visualisation techniques to deliver effective business solutions. You will be comfortable working with a range of stakeholders, able to communicate technical information clearly and build effective working relationships across teams. Essential Requirements Advanced knowledge and experience of geospatial- analysis, statistics and visualisation techniques Experience of using and customising open or proprietary GIS to manipulate geospatial data in various format using built-in functions and software programming and contribute to the continued development of the geospatial ecosystem. Experience of evaluating the quality of geospatial data Experience of designing and developing end-to-end local and enterprise solutions on geospatial data production, transformation and distribution that meet business requirements. Experience of communicating and influencing effectively across technical and non-technical audiences, producing clear technical documentation and translating complex geospatial information into solutions that meet business needs. Experience of working collaboratively across multiple teams or disciplines to deliver shared objectives, balancing competing priorities and contributing to positive outcomes. Experience of delivering high-quality outputs within challenging timescales, effectively managing competing demands and adapting to changing business priorities. Behaviours We'll assess you against these behaviours during the selection process: Working Together Technical skills We'll assess you against these technical skills during the selection process: As part of the interview you will be asked 3 Questions assessing your knowledge around GeoComputation, GeoAnalytics and GeoStatistics. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance that starts at 25 days, increasing by a day for every year of qualifying service up to a maximum of 30 days and a Civil Service Pension with an average employer contribution of 28.97%. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. How to Apply If you can meet our person requirements above, we are keen to hear from you. To apply for this post, you must complete an online application with the following: A CV setting out your Job History and Previous skills and experiences A Personal Statement (maximum 750 words) please outline your suitability for the role. Please pay particular attention to the 'Essential Requirements' and 'Person Specification' outlined in the advert when providing your answer. Sift (8th/9th October 2026) Please note these dates are provisional and may be subject to change. We will assess you on your CV and Personal Statement. Should there be a large number of applicants, an initial sift will be made on the Lead Criteria: Advanced knowledge and experience of geospatial- analysis, statistics and visualisation techniques Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview. Interviews (W/C 26th October 2026)Please note these dates are provisional and may be subject to change. These will be confirmed should you be invited to interview. Interviews are currently taking place using Microsoft Teams Video. We will provide more detail if you are shortlisted for interview. We will assess you on the Behaviours listed in the job description, technical questions and a presentaion. Presentation . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role sits within HMRC's Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services. As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers. This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment. Job description Support fraud risk identification and assessment Analyse fraud intelligence, alerts, and data to identify emerging risks and support prioritisation of interventions. Assist with incident response and intervention delivery Contribute to the resolution and mitigation of fraud incidents and intervention activity, ensuring actions are tracked and delivered efficiently. - Deliver fraud prevention projects into live service Support the planning, coordination, and implementation of IDVA and fraud controls, working across teams to ensure successful delivery. Maintain awareness of fraud trends and threats Monitor developments in identity fraud and contribute to improving HMRC's understanding of evolving risks. Produce operational reporting and insights Create clear updates and reports to support decision-making and track delivery progress. Collaborate across teams and stakeholders Build effective working relationships with internal teams and partners to support coordinated fraud responses and project delivery. Support governance and control processes Ensure activities align with governance frameworks, risk appetite, and operational procedures. Contribute to continuous improvement Identify opportunities to enhance processes, controls, and delivery approaches within fraud prevention services. Person specification You will be responsible for managing and improving assigned FPC products and technology services. You will translate business needs into prioritised service activity, work across multidisciplinary teams and help ensure FPC capabilities continue to meet customer, operational and HMRC Security objectives. Success in Role Fraud prevention activities and project deliverables are completed on time and to a good standard Risks and issues are effectively identified and escalated where appropriate Stakeholders are informed and engaged in delivery activity You contribute to improving fraud controls and operational processes You demonstrate reliability, collaboration, and a proactive approach within the team. Essential Criteria Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context Excellent communication skills, with the ability to present information clearly to different audiences Understanding of fraud prevention principles and identity-related risks Ability to manage competing priorities and deliver work in a fast-paced environment Familiarity with digital systems, fraud tools, or operational service environments. Desirable Criteria Experience working in fraud, security, or compliance roles. Knowledge of HMRC services, Government Gateway, or identity systems. Exposure to project delivery methodologies (e.g., Agile, Waterfall) Additional Security Information This post requires the candidate to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Questions based on Project Delivery and Digital and Data linked to the Project delivery capability framework - Government Project Delivery Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Your CV should be for up to your last 3 roles and for no more than 150 words per role A 750-word personal statement.Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed onStrength Experience and Technical based questions. Technical questions will be based on the Project delivery capability framework - Government Project Delivery This is an example of a strengths-based question:- . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. This role sits within HMRC's Fraud Prevention Centre (FPC) and contributes to the delivery of Identity Verification & Authentication (IDV&A) controls and fraud prevention activity across HMRC services. As an IDVA Fraud Prevention & Delivery Manager, you will support the coordination and delivery of fraud interventions, ensuring risks are effectively identified, assessed, and mitigated. You will work with technical, operational, and policy teams to deliver fraud prevention initiatives and projects into live service, contributing to protecting HMRC and its customers. This role is delivery-focused, requiring strong organisation, analytical capability, and the ability to work collaboratively in a fast-paced environment. Job description Support fraud risk identification and assessment Analyse fraud intelligence, alerts, and data to identify emerging risks and support prioritisation of interventions. Assist with incident response and intervention delivery Contribute to the resolution and mitigation of fraud incidents and intervention activity, ensuring actions are tracked and delivered efficiently. - Deliver fraud prevention projects into live service Support the planning, coordination, and implementation of IDVA and fraud controls, working across teams to ensure successful delivery. Maintain awareness of fraud trends and threats Monitor developments in identity fraud and contribute to improving HMRC's understanding of evolving risks. Produce operational reporting and insights Create clear updates and reports to support decision-making and track delivery progress. Collaborate across teams and stakeholders Build effective working relationships with internal teams and partners to support coordinated fraud responses and project delivery. Support governance and control processes Ensure activities align with governance frameworks, risk appetite, and operational procedures. Contribute to continuous improvement Identify opportunities to enhance processes, controls, and delivery approaches within fraud prevention services. Person specification You will be responsible for managing and improving assigned FPC products and technology services. You will translate business needs into prioritised service activity, work across multidisciplinary teams and help ensure FPC capabilities continue to meet customer, operational and HMRC Security objectives. Success in Role Fraud prevention activities and project deliverables are completed on time and to a good standard Risks and issues are effectively identified and escalated where appropriate Stakeholders are informed and engaged in delivery activity You contribute to improving fraud controls and operational processes You demonstrate reliability, collaboration, and a proactive approach within the team. Essential Criteria Experience supporting the delivery of projects or work packages, ideally within a digital, security, or fraud context Excellent communication skills, with the ability to present information clearly to different audiences Understanding of fraud prevention principles and identity-related risks Ability to manage competing priorities and deliver work in a fast-paced environment Familiarity with digital systems, fraud tools, or operational service environments. Desirable Criteria Experience working in fraud, security, or compliance roles. Knowledge of HMRC services, Government Gateway, or identity systems. Exposure to project delivery methodologies (e.g., Agile, Waterfall) Additional Security Information This post requires the candidate to hold or be willing to hold Security Check (SC) clearance Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Questions based on Project Delivery and Digital and Data linked to the Project delivery capability framework - Government Project Delivery Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Your CV should be for up to your last 3 roles and for no more than 150 words per role A 750-word personal statement.Your personal statement should show how you meet the person specification and essential criteria. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted, candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is timed and is pass or fail; only those who pass will be considered at the sift stage. If you have any queries about the assessment, or require any reasonable adjustments, please contact Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed onStrength Experience and Technical based questions. Technical questions will be based on the Project delivery capability framework - Government Project Delivery This is an example of a strengths-based question:- . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Associate and Delivery Managers, Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification You will be an enthusiastic and self-motivated individual, with a passion for people and learning, thriving in a fast paced, exciting digital environment. As a Junior IT Delivery Manager, you will be responsible for: Supporting Delivery Managers with the delivery of a range of projects of varying scale. Supporting the production and maintenance of end-to-end IT delivery plans. Supporting the Delivery Managers with reporting and communications. Documenting IT risks, issues and dependencies. Supporting the Delivery Managers with cost forecasting and tracking throughout the project. Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business. Being an active member of the Delivery Manager community. Working collaboratively with Product Managers, Delivery Managers and wider stakeholders to ensure delivery is aligned with the project scope, requirements, and timeline constraints. Essential Criteria: The successful candidate will need to demonstrate practical experience working within either an operational or IT environment, with the following: Utilising communication skills, using a variety of methods with a range of stakeholders. Utilising organisation and planning skills, prioritising your time and work activities to deliver competing demands. Supporting others to deliver beneficial outcomes. Desirable Criteria: The successful candidate will have an awareness or demonstrate experience in working in an Agile delivery environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Your CV should be for your past 5 roles, with a maximum of 100 words per role. Employment history to include job title, employer, dates, responsibilities and key achievements, for each role, reflecting the points of the essential criteria. Applications exceeding the word limit for any role will not be progressed. A 250-word Behaviour Statement on Delivering at Pace. A 250-word Behaviour Statement on Managing a Quality Service. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements and your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview The interview will be up to 45 minutes hour in duration and will be held by a 3-person panel. During the panel interview, you will be asked two behaviour-based questions, behaviours outlined below, and experience-based questions. Behaviour: Delivering at Pace Managing a Quality Service When answering you will be required to provide a specific instance from your career which demonstrates the, experience or behaviour in question. You would be advised prepare specific examples from you career in advance. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC's Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Associate and Delivery Managers, Senior Delivery Managers, Heads of Profession and Profession Leads. Job description This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer). The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification You will be an enthusiastic and self-motivated individual, with a passion for people and learning, thriving in a fast paced, exciting digital environment. As a Junior IT Delivery Manager, you will be responsible for: Supporting Delivery Managers with the delivery of a range of projects of varying scale. Supporting the production and maintenance of end-to-end IT delivery plans. Supporting the Delivery Managers with reporting and communications. Documenting IT risks, issues and dependencies. Supporting the Delivery Managers with cost forecasting and tracking throughout the project. Building and maintaining effective and collaborative relationships to achieve successful outcomes for the business. Being an active member of the Delivery Manager community. Working collaboratively with Product Managers, Delivery Managers and wider stakeholders to ensure delivery is aligned with the project scope, requirements, and timeline constraints. Essential Criteria: The successful candidate will need to demonstrate practical experience working within either an operational or IT environment, with the following: Utilising communication skills, using a variety of methods with a range of stakeholders. Utilising organisation and planning skills, prioritising your time and work activities to deliver competing demands. Supporting others to deliver beneficial outcomes. Desirable Criteria: The successful candidate will have an awareness or demonstrate experience in working in an Agile delivery environment. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Delivering at Pace Managing a Quality Service Benefits Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history. Your CV should be for your past 5 roles, with a maximum of 100 words per role. Employment history to include job title, employer, dates, responsibilities and key achievements, for each role, reflecting the points of the essential criteria. Applications exceeding the word limit for any role will not be progressed. A 250-word Behaviour Statement on Delivering at Pace. A 250-word Behaviour Statement on Managing a Quality Service. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage. Sift In the event of a large number of applications being received, an initial sift may be held on the CV. At full sift all behaviour statements and your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview The interview will be up to 45 minutes hour in duration and will be held by a 3-person panel. During the panel interview, you will be asked two behaviour-based questions, behaviours outlined below, and experience-based questions. Behaviour: Delivering at Pace Managing a Quality Service When answering you will be required to provide a specific instance from your career which demonstrates the, experience or behaviour in question. You would be advised prepare specific examples from you career in advance. You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Joining HM Revenue & Customs as a Senior QAT Analyst, you will have the opportunity to take the lead in providing essential test support for updates, improvements, and development of both new and existing systems across various platforms and locations. Your role will require using your technical expertise to support Project and Test teams. Your responsibilities will include implementing DevOps principles and practices for developing Automated Testing, Operational Acceptance, and Performance Testing. Additionally, you will play a vital role in improving team capabilities to introduce Continuous Integration/Continuous Delivery on different platforms. Job description As a Senior QAT Analyst, you will lead test support for updates, enhancements, and development of both new and existing systems, across multiple platforms and locations. Utilising your technical expertise and knowledge you will provide support to Project and Test teams with responsibility for using DevOps principles and practices to develop Automated Testing, Operational Acceptance and Performance Testing. In addition, you will assist in developing the Team capabilities to introduce Continuous Integration/Continuous Delivery across a variety of platforms. Person specification Your responsibilities will include any or all the following disciplines across the full range of duties: Design, develop and maintain automated test frameworks and test suites across the Software Development Life Cycle (SDLC). Lead a team with a clear delivery focus, ensuring testing activities are aligned to project and service objectives. Manage the day-to-day planning, coordination and delivery of testing activities, providing oversight and guidance to testers. Develop and maintain Jira dashboards, quality metrics and key test reporting artefacts, including Test Execution Reports and Test Completion Reports, to monitor test progress, risks, issues and delivery performance. Support and enhance CI/CD pipelines, embedding automation and quality engineering practices throughout the software delivery process. Collaborate with developers, architects, business analysts, suppliers and stakeholders to resolve technical challenges and drive continuous improvement. Essential Criteria: Extensive hands-on experience designing, implementing and maintaining enterprise-scale automation testing frameworks, test strategies and quality assurance approaches across the full Software Development Life Cycle (SDLC), including requirements analysis, test planning and release assurance. Proven experience to provide technical leadership in quality engineering, influencing testing approaches, quality standards, risk-based testing and best practices across Agile, multi-disciplinary delivery teams, while communicating quality risks and recommendations to stakeholders. Extensive experience with automation and API testing tools such as Selenium, Cucumber, Postman, Bruno, SOAP UI and JMeter, with the ability to troubleshoot and resolve complex technical issues. Strong experience in defect management, quality reporting and test assurance, including triage, trend analysis and delivery performance metrics. Strong experience integrating automated testing within CI/CD pipelines and managing release, configuration and version control processes using tools such as GitLab Runner, Jenkins, Ansible, Puppet and Git, driving reliable software delivery, continuous improvement and automation adoption across large-scale delivery environments. Desirable Criteria: Experience of PVT, OAT and broader non-functional testing disciplines, including performance, accessibility and security testing. Experience of using Power BI to create dashboards, reports and visualisations to support quality assurance, testing metrics and management information. Experience producing Test Strategies, Test Plans and Test Completion Reports to support quality assurance and delivery governance Knowledge or practical experience of Artificial Intelligence (AI) tools and technologies, including their application within software delivery, test analysis, defect management or reporting. A validated technical background demonstrated through relevant skills, industry experience and/or recognised qualifications (e.g. ISEB, ISTQB, Computer Science), including experience with test automation, API testing and modern software delivery tooling. Experience in line management, managing teams, mentoring staff and assuring supplier or third-party delivery. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and relevant experience. Please provide a brief overview of your responsibilities, contributions, and any key achievements in each role. As a guide, we would expect this section to be around 500 words in total. A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed to explore what you enjoy and your motivations relevant to the job role. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change . click apply for full job details
Oct 01, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Joining HM Revenue & Customs as a Senior QAT Analyst, you will have the opportunity to take the lead in providing essential test support for updates, improvements, and development of both new and existing systems across various platforms and locations. Your role will require using your technical expertise to support Project and Test teams. Your responsibilities will include implementing DevOps principles and practices for developing Automated Testing, Operational Acceptance, and Performance Testing. Additionally, you will play a vital role in improving team capabilities to introduce Continuous Integration/Continuous Delivery on different platforms. Job description As a Senior QAT Analyst, you will lead test support for updates, enhancements, and development of both new and existing systems, across multiple platforms and locations. Utilising your technical expertise and knowledge you will provide support to Project and Test teams with responsibility for using DevOps principles and practices to develop Automated Testing, Operational Acceptance and Performance Testing. In addition, you will assist in developing the Team capabilities to introduce Continuous Integration/Continuous Delivery across a variety of platforms. Person specification Your responsibilities will include any or all the following disciplines across the full range of duties: Design, develop and maintain automated test frameworks and test suites across the Software Development Life Cycle (SDLC). Lead a team with a clear delivery focus, ensuring testing activities are aligned to project and service objectives. Manage the day-to-day planning, coordination and delivery of testing activities, providing oversight and guidance to testers. Develop and maintain Jira dashboards, quality metrics and key test reporting artefacts, including Test Execution Reports and Test Completion Reports, to monitor test progress, risks, issues and delivery performance. Support and enhance CI/CD pipelines, embedding automation and quality engineering practices throughout the software delivery process. Collaborate with developers, architects, business analysts, suppliers and stakeholders to resolve technical challenges and drive continuous improvement. Essential Criteria: Extensive hands-on experience designing, implementing and maintaining enterprise-scale automation testing frameworks, test strategies and quality assurance approaches across the full Software Development Life Cycle (SDLC), including requirements analysis, test planning and release assurance. Proven experience to provide technical leadership in quality engineering, influencing testing approaches, quality standards, risk-based testing and best practices across Agile, multi-disciplinary delivery teams, while communicating quality risks and recommendations to stakeholders. Extensive experience with automation and API testing tools such as Selenium, Cucumber, Postman, Bruno, SOAP UI and JMeter, with the ability to troubleshoot and resolve complex technical issues. Strong experience in defect management, quality reporting and test assurance, including triage, trend analysis and delivery performance metrics. Strong experience integrating automated testing within CI/CD pipelines and managing release, configuration and version control processes using tools such as GitLab Runner, Jenkins, Ansible, Puppet and Git, driving reliable software delivery, continuous improvement and automation adoption across large-scale delivery environments. Desirable Criteria: Experience of PVT, OAT and broader non-functional testing disciplines, including performance, accessibility and security testing. Experience of using Power BI to create dashboards, reports and visualisations to support quality assurance, testing metrics and management information. Experience producing Test Strategies, Test Plans and Test Completion Reports to support quality assurance and delivery governance Knowledge or practical experience of Artificial Intelligence (AI) tools and technologies, including their application within software delivery, test analysis, defect management or reporting. A validated technical background demonstrated through relevant skills, industry experience and/or recognised qualifications (e.g. ISEB, ISTQB, Computer Science), including experience with test automation, API testing and modern software delivery tooling. Experience in line management, managing teams, mentoring staff and assuring supplier or third-party delivery. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for the following site, it's important to note that this is not a long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. This site is: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and relevant experience. Please provide a brief overview of your responsibilities, contributions, and any key achievements in each role. As a guide, we would expect this section to be around 500 words in total. A 750-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and Person Specification outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience will be assessed to explore what you enjoy and your motivations relevant to the job role. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change . click apply for full job details
