Premier Estates Limited
NEW BUSINESS SET UP MANAGER Rendall & Rittner • £Competitive • Home Based - London meetings ROLE OVERVIEW You will own the technical set up of new instructions across our property management and finance platforms, ensuring every scheme is built accurately and ready for a smooth operational start. This is a key role where your attention to detail, structured approach and professional judgement underpin a high-quality resident and client experience from day one. Acting as the bridge between clients, developers, Mobilisation, Finance, IT and Property Management, you will translate leases, budgets, contracts and asset information into clean, auditable data and robust system configurations. From service charge structures and bank arrangements to supplier onboarding, portals and compliance registers, you will create the foundation our teams rely on. You will also champion continuous improvement, standardising templates, optimising workflows and using data to drive right first time set ups at scale across the Odevo Group. ROLE EXPECTATIONS Most days you will be deep in systems and spreadsheets, gathering inputs, cleansing data, configuring properties and units, building service charge schedules, budgets and bank arrangements, and setting up resident portals and supplier records. You will coordinate stakeholders to close information gaps, quality check every element before go live, and document your build for a seamless handover to operations. You will manage multiple concurrent go lives, keeping timelines, risks and decisions visible and under control. WHAT SUCCESS LOOKS LIKE New schemes go live on or ahead of plan with zero critical defects and minimal post go live fixes. Data is complete, accurate and fully reconciled to leases, budgets and contracts, with clear audit trails. Stakeholders feel informed and supported; clients and internal teams rate the onboarding experience highly. Compliance requirements (client money, insurance, H&S, statutory checks) are embedded from day one with evidence stored. Handover packs enable operations to start confidently, with concise documentation and training where needed. Playbooks, templates and automations reduce cycle times and error rates, and are adopted consistently. HOW YOU'LL SPEND MOST OF YOUR TIME Scoping each instruction and defining a clear set up plan, checklist and timeline with stakeholders. Gathering, validating and cleansing unit schedules, lease details, budgets, supplier data and legacy records. Configuring properties, schemes, units, charts of accounts, service charge schedules and budgets within our systems. Setting up client money bank accounts and mandates, payment runs, arrears settings, and resident communication templates and portals. Onboarding suppliers and contracts, and establishing compliance registers, asset lists and maintenance schedules. Testing end to end before go live, resolving variances, documenting the build, and handing over to operations while reporting progress and risks. WHO THIS ROLE IS FOR A detail driven systems thinker who enjoys turning complex information into reliable, scalable configurations. An organised multitasker who stays calm under pressure and manages multiple deadlines without losing accuracy. A clear communicator who builds trust with clients and colleagues, translating technical detail into plain language. A proactive problem solver who spots risks early and proposes practical, process led solutions. A continuous improver who standardises, documents and automates to make good work repeatable. EXPERIENCE THAT HELPS Setting up residential block or build to rent schemes within property management and finance systems. Hands on data migration, reconciliation and QA using spreadsheets and import tools. Building service charge structures and budgets, and arranging client money bank accounts and mandates. Supplier onboarding, contract registers and compliance or health and safety record management. Designing playbooks, templates or automation that reduced cycle time or error rates. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer focused, those principles still drive how we operate today as a founding partner of Odevo. We are people led and technology enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your system set up expertise, data accuracy and problem solving, your ability to prioritise multiple go lives, and how you collaborate with clients and internal teams We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
NEW BUSINESS SET UP MANAGER Rendall & Rittner • £Competitive • Home Based - London meetings ROLE OVERVIEW You will own the technical set up of new instructions across our property management and finance platforms, ensuring every scheme is built accurately and ready for a smooth operational start. This is a key role where your attention to detail, structured approach and professional judgement underpin a high-quality resident and client experience from day one. Acting as the bridge between clients, developers, Mobilisation, Finance, IT and Property Management, you will translate leases, budgets, contracts and asset information into clean, auditable data and robust system configurations. From service charge structures and bank arrangements to supplier onboarding, portals and compliance registers, you will create the foundation our teams rely on. You will also champion continuous improvement, standardising templates, optimising workflows and using data to drive right first time set ups at scale across the Odevo Group. ROLE EXPECTATIONS Most days you will be deep in systems and spreadsheets, gathering inputs, cleansing data, configuring properties and units, building service charge schedules, budgets and bank arrangements, and setting up resident portals and supplier records. You will coordinate stakeholders to close information gaps, quality check every element before go live, and document your build for a seamless handover to operations. You will manage multiple concurrent go lives, keeping timelines, risks and decisions visible and under control. WHAT SUCCESS LOOKS LIKE New schemes go live on or ahead of plan with zero critical defects and minimal post go live fixes. Data is complete, accurate and fully reconciled to leases, budgets and contracts, with clear audit trails. Stakeholders feel informed and supported; clients and internal teams rate the onboarding experience highly. Compliance requirements (client money, insurance, H&S, statutory checks) are embedded from day one with evidence stored. Handover packs enable operations to start confidently, with concise documentation and training where needed. Playbooks, templates and automations reduce cycle times and error rates, and are adopted consistently. HOW YOU'LL SPEND MOST OF YOUR TIME Scoping each instruction and defining a clear set up plan, checklist and timeline with stakeholders. Gathering, validating and cleansing unit schedules, lease details, budgets, supplier data and legacy records. Configuring properties, schemes, units, charts of accounts, service charge schedules and budgets within our systems. Setting up client money bank accounts and mandates, payment runs, arrears settings, and resident communication templates and portals. Onboarding suppliers and contracts, and establishing compliance registers, asset lists and maintenance schedules. Testing end to end before go live, resolving variances, documenting the build, and handing over to operations while reporting progress and risks. WHO THIS ROLE IS FOR A detail driven systems thinker who enjoys turning complex information into reliable, scalable configurations. An organised multitasker who stays calm under pressure and manages multiple deadlines without losing accuracy. A clear communicator who builds trust with clients and colleagues, translating technical detail into plain language. A proactive problem solver who spots risks early and proposes practical, process led solutions. A continuous improver who standardises, documents and automates to make good work repeatable. EXPERIENCE THAT HELPS Setting up residential block or build to rent schemes within property management and finance systems. Hands on data migration, reconciliation and QA using spreadsheets and import tools. Building service charge structures and budgets, and arranging client money bank accounts and mandates. Supplier onboarding, contract registers and compliance or health and safety record management. Designing playbooks, templates or automation that reduced cycle time or error rates. WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer focused, those principles still drive how we operate today as a founding partner of Odevo. We are people led and technology enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your system set up expertise, data accuracy and problem solving, your ability to prioritise multiple go lives, and how you collaborate with clients and internal teams We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.
Premier Estates Limited
Macclesfield, Cheshire
Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Ref 21983 Closing date 17/07/2026 Location Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Salary Competitive Description CUSTOMER EXPERIENCE TEAM MANAGER Premier • £Competitive • Office Based - Macclesfield ROLE OVERVIEW You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care. This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard. ROLE EXPECTATIONS Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service. WHAT SUCCESS LOOKS LIKE Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably. A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team. The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways. Stakeholders trust your insights and see measurable improvements from your initiatives and reporting. Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement. Data is accurate, visible and actionable, informing decisions at team, department and group levels. HOW YOU'LL SPEND MOST OF YOUR TIME Coaching, 1:1s and side by side support to build capability, confidence and consistency. Workforce planning, scheduling and capacity management to meet SLAs across channels. Monitoring real time and weekly dashboards, acting quickly on trends and backlogs. Handling priority escalations and complex queries, ensuring timely, empathetic resolutions. Mapping processes, refining knowledge bases and implementing continuous improvements. Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting. WHO THIS ROLE IS FOR You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving. You are a hands on coach who sets clear standards, gives great feedback and celebrates progress. You are data led, commercially aware and comfortable making decisions that balance service and efficiency. You stay calm under pressure, communicate with empathy and adapt quickly to change. You thrive in an office-based, collaborative environment and enjoy being close to your team and customers. EXPERIENCE THAT HELPS Standing up or scaling a multi-channel service operation (phone, email, portal, live chat). Implementing or optimising telephony, CRM or ticketing platforms and related reporting. Designing quality assurance frameworks, knowledge bases and training programmes. Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes. Experience within property management or another regulated, service led environment. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Ref 21983 Closing date 17/07/2026 Location Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT Salary Competitive Description CUSTOMER EXPERIENCE TEAM MANAGER Premier • £Competitive • Office Based - Macclesfield ROLE OVERVIEW You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care. This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard. ROLE EXPECTATIONS Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service. WHAT SUCCESS LOOKS LIKE Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably. A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team. The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways. Stakeholders trust your insights and see measurable improvements from your initiatives and reporting. Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement. Data is accurate, visible and actionable, informing decisions at team, department and group levels. HOW YOU'LL SPEND MOST OF YOUR TIME Coaching, 1:1s and side by side support to build capability, confidence and consistency. Workforce planning, scheduling and capacity management to meet SLAs across channels. Monitoring real time and weekly dashboards, acting quickly on trends and backlogs. Handling priority escalations and complex queries, ensuring timely, empathetic resolutions. Mapping processes, refining knowledge bases and implementing continuous improvements. Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting. WHO THIS ROLE IS FOR You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving. You are a hands on coach who sets clear standards, gives great feedback and celebrates progress. You are data led, commercially aware and comfortable making decisions that balance service and efficiency. You stay calm under pressure, communicate with empathy and adapt quickly to change. You thrive in an office-based, collaborative environment and enjoy being close to your team and customers. EXPERIENCE THAT HELPS Standing up or scaling a multi-channel service operation (phone, email, portal, live chat). Implementing or optimising telephony, CRM or ticketing platforms and related reporting. Designing quality assurance frameworks, knowledge bases and training programmes. Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes. Experience within property management or another regulated, service led environment. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.