Polkadotfrog

IT Support Technician O365 NE Cambridge (Hybrid office based initially, then typically 23 days per week from home) Basic salary + Bonus + Benefits + excellent career progression opportunity into new areas of technology! Polkadotfrog are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities: Provide end-user support for Microsoft 365 environments Support and troubleshoot Microsoft Windows 11 Diagnose and resolve technical issues via telephone and email Deliver excellent customer service while managing helpdesk requests Escalate complex issues when necessary while maintaining ownership of tickets Previous experience within a MSP / fast-paced helpdesk environment Key Skills: End-user support of Microsoft 365 End-user support of Microsoft Windows 11 Excellent telephone and email communication skills Supporting Skills Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you havent heard from us within 5 days, please note that your application has not been successful on this occasion. INDH

Production Planner Outskirts of Colchester £27,000 - £35,000 Permanent Ready to take your planning skills to the next level Polkadotfrog are delighted to be partnering with a fantastic Essex-based business as they look to welcome an experienced Production Planner to their team. This is a great opportunity for someone who thrives on organisation, enjoys keeping things moving and has a keen eye for detail. Youll play a key role in ensuring production runs smoothly, efficiently and to schedule. What will you be doing As Production Planner, youll take ownership of the planning and coordination of production, making sure the right materials, equipment and work orders are in place at the right time. Your key responsibilities will include: Planning, scheduling and coordinating the production of a wide range of products Evaluating raw materials and equipment to ensure everything is ready for production Creating, distributing and booking in Works Orders Monitoring production progress and proactively resolving any issues or delays Working closely with internal teams to keep production running efficiently What are we looking for Were looking for someone with previous experience in a production planning environment, who is organised, proactive and confident communicating with people at all levels. Previous experience in a Production Planner or similar role Excellent communication and interpersonal skills Strong attention to detail and a high level of accuracy A proactive approach to problem-solving The ability to manage priorities and keep things on track in a busy production environment This is an exciting opportunity to join a well-established Essex business where your planning expertise will make a real difference. If youre looking for a role where you can take ownership, stay busy and be a key part of a successful production operation, wed love to hear from you. At polkadotfrog, we are committed to creating a positive and inclusive recruitment experience for every applicant. We welcome requests for reasonable adjustments and are happy to provide information in alternative formats where needed. Our specialist consultants are passionate about building long-term relationships through honesty, transparency and a genuinely people-focused approach. INDH