About Us Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency. Job Description We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers. Key Responsibilities: Workload Allocation: Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements. Real-Time Scheduling: Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities. Performance Tracking: Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation. Problem-Solving: Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations. Communication: Maintain clear and effective communication with engineers, customers, and other stakeholders. Continuous Improvement: Identify opportunities to enhance scheduling processes and improve overall operational efficiency. Qualifications and Skills: Proven experience in scheduling and workforce management, preferably in the field service industry. Strong analytical and problem-solving skills. Excellent organizational and time management abilities. Proficiency in using field service management software. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines.
Mar 07, 2025
Full time
About Us Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency. Job Description We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers. Key Responsibilities: Workload Allocation: Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements. Real-Time Scheduling: Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities. Performance Tracking: Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation. Problem-Solving: Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations. Communication: Maintain clear and effective communication with engineers, customers, and other stakeholders. Continuous Improvement: Identify opportunities to enhance scheduling processes and improve overall operational efficiency. Qualifications and Skills: Proven experience in scheduling and workforce management, preferably in the field service industry. Strong analytical and problem-solving skills. Excellent organizational and time management abilities. Proficiency in using field service management software. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines.
About Us: Aspect is one of London s largest and most comprehensive property maintenance teams, covering a wide range of trades. We re available around the clock to resolve all types of maintenance needs, from reactive repairs to planned maintenance and large projects. After 15+ years of servicing both residential and commercial clients, we re actively growing to meet increased demand, with ambitious expansion plans over the next few years. Our success depends on providing our tradespeople with the best resources and support to deliver an exceptional customer experience. The Role: As Senior Mechanic, you ll help oversee the maintenance of over 100 vehicles within Aspect s fleet, working closely with the Fleet Manager. You will be responsible for ensuring all fleet vehicles are in good condition, compliant with safety regulations, and road-legal at all times. This role will also include handling cost-effective mechanical and smart repairs to maximize savings and improve efficiency. Key Responsibilities: Conduct, oversee, and coordinate repairs and routine maintenance for class 7 vehicles Track and manage scheduled maintenance, servicing, and inspections to ensure fleet readiness. Conduct regular inspections and safety assessments to maintain the highest safety standards. Implement cost-saving strategies for maintenance and repairs, identifying opportunities to improve vehicle longevity. Collaborate with the Fleet Manager to enhance overall fleet organization and vehicle allocation. Maintain detailed records and update the fleet management system with accurate, timely data entries. Skills & Qualifications Strong mechanical background, ideally working with Vans (Class 7) Excellent communication skills Strong administrative abilities Driver's License: Full UK manual driving license required.
Feb 12, 2025
Full time
About Us: Aspect is one of London s largest and most comprehensive property maintenance teams, covering a wide range of trades. We re available around the clock to resolve all types of maintenance needs, from reactive repairs to planned maintenance and large projects. After 15+ years of servicing both residential and commercial clients, we re actively growing to meet increased demand, with ambitious expansion plans over the next few years. Our success depends on providing our tradespeople with the best resources and support to deliver an exceptional customer experience. The Role: As Senior Mechanic, you ll help oversee the maintenance of over 100 vehicles within Aspect s fleet, working closely with the Fleet Manager. You will be responsible for ensuring all fleet vehicles are in good condition, compliant with safety regulations, and road-legal at all times. This role will also include handling cost-effective mechanical and smart repairs to maximize savings and improve efficiency. Key Responsibilities: Conduct, oversee, and coordinate repairs and routine maintenance for class 7 vehicles Track and manage scheduled maintenance, servicing, and inspections to ensure fleet readiness. Conduct regular inspections and safety assessments to maintain the highest safety standards. Implement cost-saving strategies for maintenance and repairs, identifying opportunities to improve vehicle longevity. Collaborate with the Fleet Manager to enhance overall fleet organization and vehicle allocation. Maintain detailed records and update the fleet management system with accurate, timely data entries. Skills & Qualifications Strong mechanical background, ideally working with Vans (Class 7) Excellent communication skills Strong administrative abilities Driver's License: Full UK manual driving license required.
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking experienced and highly skilled Pest Control Technicians / Pest Proofing Specialists to join our growing team in Chessington. This key role will be responsible for providing effective pest control and prevention services to our diverse client base, ensuring customer satisfaction and compliance with relevant regulations. Key Responsibilities: Conduct thorough pest inspections: Identify and assess pest infestations, including rodents, insects, and other pests. Implement effective pest control measures: Carry out treatments using appropriate methods and techniques, such as baiting, trapping, spraying, and fumigation. Conduct pest proofing: Identify and seal entry points for pests, such as cracks, crevices, and holes. Advise clients on preventative measures: Educate clients on best practices for pest prevention, such as proper sanitation and hygiene. Maintain accurate records of all service visits and treatments. Ensure compliance with all relevant health and safety regulations and industry best practices. Provide excellent customer service: Communicate effectively with clients, address their concerns promptly, and build strong relationships. Skills and Experience: Minimum of 5 years of experience in pest control and prevention. Possession of relevant industry certifications (e.g., RSPH Level 2 Award in Pest Control) is highly desirabl e. In-depth knowledge of pest biology, behavior, and control methods. Experience in a variety of pest control techniques, including baiting, trapping, and spraying. Excellent customer service and communication skills. Ability to work independently and as part of a team. Strong attention to detail and a commitment to safety. Full UK driving license.
Feb 12, 2025
Full time
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking experienced and highly skilled Pest Control Technicians / Pest Proofing Specialists to join our growing team in Chessington. This key role will be responsible for providing effective pest control and prevention services to our diverse client base, ensuring customer satisfaction and compliance with relevant regulations. Key Responsibilities: Conduct thorough pest inspections: Identify and assess pest infestations, including rodents, insects, and other pests. Implement effective pest control measures: Carry out treatments using appropriate methods and techniques, such as baiting, trapping, spraying, and fumigation. Conduct pest proofing: Identify and seal entry points for pests, such as cracks, crevices, and holes. Advise clients on preventative measures: Educate clients on best practices for pest prevention, such as proper sanitation and hygiene. Maintain accurate records of all service visits and treatments. Ensure compliance with all relevant health and safety regulations and industry best practices. Provide excellent customer service: Communicate effectively with clients, address their concerns promptly, and build strong relationships. Skills and Experience: Minimum of 5 years of experience in pest control and prevention. Possession of relevant industry certifications (e.g., RSPH Level 2 Award in Pest Control) is highly desirabl e. In-depth knowledge of pest biology, behavior, and control methods. Experience in a variety of pest control techniques, including baiting, trapping, and spraying. Excellent customer service and communication skills. Ability to work independently and as part of a team. Strong attention to detail and a commitment to safety. Full UK driving license.
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking a highly motivated and results-oriented Business Development Manager to join our growing team in Chessington. This key role will be responsible for identifying and securing new business opportunities within the building maintenance and property services sector. Key Responsibilities: Identify and pursue new business opportunities: Research and identify potential clients within target markets. Develop and maintain strong relationships with key decision-makers: Build and nurture relationships with potential clients, including property managers, facilities managers, and building owners. Prepare and deliver compelling presentations: Develop and deliver persuasive presentations to potential clients, showcasing the value proposition of Aspect Maintenance services. Negotiate and close contracts: Successfully negotiate and close deals, ensuring profitable and mutually beneficial agreements. Manage the sales pipeline: Track and monitor all sales activities, ensuring efficient and effective lead management. Market research and competitor analysis : Stay abreast of market trends, competitor activities, and industry best practices. Contribute to the development of sales and marketing strategies . Skills and Experience: Proven track record of success in a business development or sales role within the building maintenance or facilities management sector. Strong existing network of contacts within the property industry is essential. Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Excellent organizational and time management skills. Proficiency in CRM systems. A proactive and results-oriented approach to business development. A strong understanding of the building maintenance market and its key players.
Feb 08, 2025
Full time
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking a highly motivated and results-oriented Business Development Manager to join our growing team in Chessington. This key role will be responsible for identifying and securing new business opportunities within the building maintenance and property services sector. Key Responsibilities: Identify and pursue new business opportunities: Research and identify potential clients within target markets. Develop and maintain strong relationships with key decision-makers: Build and nurture relationships with potential clients, including property managers, facilities managers, and building owners. Prepare and deliver compelling presentations: Develop and deliver persuasive presentations to potential clients, showcasing the value proposition of Aspect Maintenance services. Negotiate and close contracts: Successfully negotiate and close deals, ensuring profitable and mutually beneficial agreements. Manage the sales pipeline: Track and monitor all sales activities, ensuring efficient and effective lead management. Market research and competitor analysis : Stay abreast of market trends, competitor activities, and industry best practices. Contribute to the development of sales and marketing strategies . Skills and Experience: Proven track record of success in a business development or sales role within the building maintenance or facilities management sector. Strong existing network of contacts within the property industry is essential. Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Excellent organizational and time management skills. Proficiency in CRM systems. A proactive and results-oriented approach to business development. A strong understanding of the building maintenance market and its key players.
Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking experienced and highly motivated Senior Account Managers to join our growing team in Chessington. This key role will be responsible for managing and developing existing client relationships, ensuring customer satisfaction and driving account growth. Key Responsibilities: Manage and develop key client relationships: Build and maintain strong, long-term relationships with existing clients at all levels. Proactively identify and address client needs: Understand client requirements and proactively recommend solutions to meet their evolving needs. Oversee the delivery of services to clients: Ensure that all services are delivered to the highest standards, meeting client expectations and contractual obligations. Manage client contracts: Review and negotiate contract renewals and amendments. Identify and pursue new business opportunities within existing accounts: Identify and capitalize on cross-selling and upselling opportunities. Liaise with internal departments: Work closely with operations, technical, and commercial teams to ensure seamless service delivery. Monitor and analyze client performance: Track key performance indicators (KPIs), identify trends, and implement corrective actions where necessary. Provide excellent customer service : Respond promptly and effectively to client inquiries and resolve any issues that may arise. Skills and Experience: Proven experience in a Senior Account Manager or similar role within the building maintenance or facilities management sector. Strong existing relationships with key clients and stakeholders within the property industry is essential. Excellent communication, presentation, and interpersonal skills. Strong negotiation and problem-solving skills. Experience with contract management and service level agreements (SLAs). Strong customer service orientation with a focus on building long-term relationships. Ability to work independently and as part of a team.
Feb 08, 2025
Full time
Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking experienced and highly motivated Senior Account Managers to join our growing team in Chessington. This key role will be responsible for managing and developing existing client relationships, ensuring customer satisfaction and driving account growth. Key Responsibilities: Manage and develop key client relationships: Build and maintain strong, long-term relationships with existing clients at all levels. Proactively identify and address client needs: Understand client requirements and proactively recommend solutions to meet their evolving needs. Oversee the delivery of services to clients: Ensure that all services are delivered to the highest standards, meeting client expectations and contractual obligations. Manage client contracts: Review and negotiate contract renewals and amendments. Identify and pursue new business opportunities within existing accounts: Identify and capitalize on cross-selling and upselling opportunities. Liaise with internal departments: Work closely with operations, technical, and commercial teams to ensure seamless service delivery. Monitor and analyze client performance: Track key performance indicators (KPIs), identify trends, and implement corrective actions where necessary. Provide excellent customer service : Respond promptly and effectively to client inquiries and resolve any issues that may arise. Skills and Experience: Proven experience in a Senior Account Manager or similar role within the building maintenance or facilities management sector. Strong existing relationships with key clients and stakeholders within the property industry is essential. Excellent communication, presentation, and interpersonal skills. Strong negotiation and problem-solving skills. Experience with contract management and service level agreements (SLAs). Strong customer service orientation with a focus on building long-term relationships. Ability to work independently and as part of a team.
We are seeking a meticulous and organized Fleet Admin Assistant to join our dynamic team at Aspect Maintenance. In this role, you will play a vital part in ensuring the smooth operation of our fleet. Your primary responsibilities will include: Vehicle Record Management: Maintain accurate and up-to-date records of all company vehicles, including service history, MOT certificates, and insurance documents. Onboarding New Starters: Prepare and process necessary documentation for new employees who require company vehicles, ensuring compliance with company policies and legal requirements. Database Maintenance: Keep our vehicle databases current, inputting data accurately and efficiently to support reporting and analysis. Administrative Tasks: Handle a variety of administrative tasks, such as filing, scanning, and general office duties, as required. About You: To be successful in this role, you should possess the following qualities: Strong organizational and time management skills Excellent attention to detail Proficiency in Microsoft Office Suite, particularly Excel Excellent communication and interpersonal skills A proactive and problem-solving approach
Feb 06, 2025
Full time
We are seeking a meticulous and organized Fleet Admin Assistant to join our dynamic team at Aspect Maintenance. In this role, you will play a vital part in ensuring the smooth operation of our fleet. Your primary responsibilities will include: Vehicle Record Management: Maintain accurate and up-to-date records of all company vehicles, including service history, MOT certificates, and insurance documents. Onboarding New Starters: Prepare and process necessary documentation for new employees who require company vehicles, ensuring compliance with company policies and legal requirements. Database Maintenance: Keep our vehicle databases current, inputting data accurately and efficiently to support reporting and analysis. Administrative Tasks: Handle a variety of administrative tasks, such as filing, scanning, and general office duties, as required. About You: To be successful in this role, you should possess the following qualities: Strong organizational and time management skills Excellent attention to detail Proficiency in Microsoft Office Suite, particularly Excel Excellent communication and interpersonal skills A proactive and problem-solving approach
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking a highly motivated and organized HR & Recruitment Administrator to join our growing team in Chessington. This role will provide essential administrative support to the HR and Recruitment departments, ensuring the smooth and efficient running of all HR operations. Key Responsibilities: Recruitment Administration: Assist with the full recruitment cycle, including posting job adverts, screening applications, and scheduling interviews. Coordinate interview logistics and prepare interview packs. Conduct background checks and reference checks. Maintain accurate records of all recruitment activities. HR Administration: Maintain employee personnel files, ensuring compliance with data protection regulations. Assist with onboarding new employees, including preparing contracts and conducting inductions. Process employee changes, such as salary increases, promotions, and leavers. Assist with the administration of employee benefits, such as pension schemes and healthcare. Provide general HR support to employees, answering queries and resolving issues. Assist with the preparation of HR reports and data analysis. Maintain HR systems and databases: Ensure data accuracy and integrity within the HR systems. Skills and Experience: Previous experience in an HR or recruitment administration role. Excellent organizational and time management skills with the ability to prioritize tasks effectively. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Experience with HR software (e.g., HRIS, ATS) is desirable. Knowledge of employment law and HR best practices is beneficial. Benefits: Competitive salary and benefits package. Opportunities for professional development and career progression. The opportunity to work for a successful and growing company.
Feb 06, 2025
Full time
About Aspect Maintenance Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking a highly motivated and organized HR & Recruitment Administrator to join our growing team in Chessington. This role will provide essential administrative support to the HR and Recruitment departments, ensuring the smooth and efficient running of all HR operations. Key Responsibilities: Recruitment Administration: Assist with the full recruitment cycle, including posting job adverts, screening applications, and scheduling interviews. Coordinate interview logistics and prepare interview packs. Conduct background checks and reference checks. Maintain accurate records of all recruitment activities. HR Administration: Maintain employee personnel files, ensuring compliance with data protection regulations. Assist with onboarding new employees, including preparing contracts and conducting inductions. Process employee changes, such as salary increases, promotions, and leavers. Assist with the administration of employee benefits, such as pension schemes and healthcare. Provide general HR support to employees, answering queries and resolving issues. Assist with the preparation of HR reports and data analysis. Maintain HR systems and databases: Ensure data accuracy and integrity within the HR systems. Skills and Experience: Previous experience in an HR or recruitment administration role. Excellent organizational and time management skills with the ability to prioritize tasks effectively. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Experience with HR software (e.g., HRIS, ATS) is desirable. Knowledge of employment law and HR best practices is beneficial. Benefits: Competitive salary and benefits package. Opportunities for professional development and career progression. The opportunity to work for a successful and growing company.
About Aspect Maintenance: Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship. Job Summary: We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution & schedule management Responsibilities: Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets. Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates. Analyse call data and identify areas for improvement in sales processes and customer interactions. Implement quality assurance measures to maintain high standards of customer service and sales performance. Drive a positive and productive work environment within the contact centre. Qualifications and Experience: Proven experience managing contact centre teams Exceptional skills in objection handling and closing sales. Strong experience in complaint resolution and customer service best practices. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Experience with contact centre technologies (e.g., CRM systems, call recording software, diallers). Experience in the property maintenance/restoration industry is a plus but not essential. Please not, working pattern for this role is: Friday - 9am - 6pm Saturday - 7am - 7pm Sunday - 7am - 7pm Monday 9am - 6pm
Feb 05, 2025
Full time
About Aspect Maintenance: Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship. Job Summary: We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution & schedule management Responsibilities: Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets. Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates. Analyse call data and identify areas for improvement in sales processes and customer interactions. Implement quality assurance measures to maintain high standards of customer service and sales performance. Drive a positive and productive work environment within the contact centre. Qualifications and Experience: Proven experience managing contact centre teams Exceptional skills in objection handling and closing sales. Strong experience in complaint resolution and customer service best practices. Excellent communication, interpersonal, and leadership skills. Strong analytical and problem-solving abilities. Experience with contact centre technologies (e.g., CRM systems, call recording software, diallers). Experience in the property maintenance/restoration industry is a plus but not essential. Please not, working pattern for this role is: Friday - 9am - 6pm Saturday - 7am - 7pm Sunday - 7am - 7pm Monday 9am - 6pm
About Aspect Maintenance: Aspect Maintenance is a leading provider of comprehensive property restoration services, specialising in leak detection, damp surveys, drying work, and full reinstatement for insurance, corporate, government, and homeowner clients. We are committed to delivering exceptional service and quality workmanship. Job Summary: We are seeking a highly motivated and experienced Restoration Services Manager to drive business growth and oversee the seamless delivery of our diverse range of restoration services. The ideal candidate will possess a strong understanding of the property restoration industry, exceptional business development skills, and a proven ability to manage multiple stakeholders. Responsibilities: Identify and pursue new business opportunities across all service areas and divisions (insurance, corporate, government, and homeowner). Develop and maintain a thorough understanding of our full range of services, including leak detection, damp surveys, drying work, and reinstatement. Act as a liaison between different divisions to ensure seamless communication and service delivery. Coordinate with internal teams to ensure leads are properly qualified and directed to the appropriate service channels, ensuring all leads reach an acceptable conclusion. Develop and implement strategies to cross-sell and upsell services across divisions. Monitor and report on key performance indicators related to lead generation, conversion rates, and revenue growth. Collaborate with marketing teams to develop campaigns that highlight our comprehensive service offerings. Stay updated on industry regulations, best practices, and emerging technologies in property restoration. Qualifications (Desired): CSRT (Certified Surveyor in Remedial Treatment) qualification from the Property Care Association (PCA) CSSW (Certified Surveyor of Structural Waterproofing) certification from the PCA CTIS (Certificated Timber Infestation Surveyor) qualification IICRC certifications (WRT, ASD, AMRT) BDMA Technician or Senior Technician status Thermography Level 1 certification Experience: Minimum of 5-7 years of experience in the property restoration industry, with a strong focus on water damage, damp issues, and structural drying. Proven track record in business development and client relationship management within the restoration or related construction services sector. Experience working with multiple stakeholders including insurance companies, loss adjusters, property managers, and homeowners. Demonstrated ability to understand and explain complex technical processes related to water damage restoration and damp remediation. Previous experience in a managerial or team leadership role. Familiarity with UK building regulations and insurance industry practices related to property damage claims. Experience in developing and implementing business strategies to grow service offerings and revenue.
Feb 05, 2025
Full time
About Aspect Maintenance: Aspect Maintenance is a leading provider of comprehensive property restoration services, specialising in leak detection, damp surveys, drying work, and full reinstatement for insurance, corporate, government, and homeowner clients. We are committed to delivering exceptional service and quality workmanship. Job Summary: We are seeking a highly motivated and experienced Restoration Services Manager to drive business growth and oversee the seamless delivery of our diverse range of restoration services. The ideal candidate will possess a strong understanding of the property restoration industry, exceptional business development skills, and a proven ability to manage multiple stakeholders. Responsibilities: Identify and pursue new business opportunities across all service areas and divisions (insurance, corporate, government, and homeowner). Develop and maintain a thorough understanding of our full range of services, including leak detection, damp surveys, drying work, and reinstatement. Act as a liaison between different divisions to ensure seamless communication and service delivery. Coordinate with internal teams to ensure leads are properly qualified and directed to the appropriate service channels, ensuring all leads reach an acceptable conclusion. Develop and implement strategies to cross-sell and upsell services across divisions. Monitor and report on key performance indicators related to lead generation, conversion rates, and revenue growth. Collaborate with marketing teams to develop campaigns that highlight our comprehensive service offerings. Stay updated on industry regulations, best practices, and emerging technologies in property restoration. Qualifications (Desired): CSRT (Certified Surveyor in Remedial Treatment) qualification from the Property Care Association (PCA) CSSW (Certified Surveyor of Structural Waterproofing) certification from the PCA CTIS (Certificated Timber Infestation Surveyor) qualification IICRC certifications (WRT, ASD, AMRT) BDMA Technician or Senior Technician status Thermography Level 1 certification Experience: Minimum of 5-7 years of experience in the property restoration industry, with a strong focus on water damage, damp issues, and structural drying. Proven track record in business development and client relationship management within the restoration or related construction services sector. Experience working with multiple stakeholders including insurance companies, loss adjusters, property managers, and homeowners. Demonstrated ability to understand and explain complex technical processes related to water damage restoration and damp remediation. Previous experience in a managerial or team leadership role. Familiarity with UK building regulations and insurance industry practices related to property damage claims. Experience in developing and implementing business strategies to grow service offerings and revenue.
Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking an experienced and highly motivated Operations Manager - Customer Service to join our growing team in Chessington. This key role will be responsible for overseeing and managing all aspects of our customer service operations, ensuring customer satisfaction and loyalty. Key Responsibilities: Lead and manage the customer service team: This includes recruitment, training, performance management, and team development. Develop and implement customer service strategies: This includes setting service level agreements (SLAs), defining customer service standards, and identifying opportunities for improvement. Handle customer inquiries and complaints: This includes resolving customer issues promptly and effectively, and escalating complex issues as needed. Monitor customer satisfaction: This includes collecting and analyzing customer feedback, tracking key performance indicators (KPIs), and identifying trends. Develop and maintain strong relationships with clients: This includes building rapport, understanding client needs, and proactively addressing potential issues. Continuously improve customer service processes: This includes identifying areas for improvement, implementing new technologies, and streamlining workflows. Ensure compliance with all relevant regulations and industry best practices. Skills and Experience: Proven experience in a customer service management role, preferably within the building maintenance or facilities management sector. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Experience with customer relationship management (CRM) systems. Knowledge of relevant customer service best practices and industry standards. A proactive and solution-oriented approach to customer service. A commitment to delivering exceptional customer experiences. Benefits: Competitive salary and benefits package. Opportunities for professional development and career progression. The opportunity to work for a successful and growing company. Equal Opportunities Employer Aspect Maintenance is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Feb 05, 2025
Full time
Aspect Maintenance is a leading provider of high-quality building maintenance and property services across the UK. We are committed to delivering exceptional customer service and building long-term relationships with our clients. Role Overview We are seeking an experienced and highly motivated Operations Manager - Customer Service to join our growing team in Chessington. This key role will be responsible for overseeing and managing all aspects of our customer service operations, ensuring customer satisfaction and loyalty. Key Responsibilities: Lead and manage the customer service team: This includes recruitment, training, performance management, and team development. Develop and implement customer service strategies: This includes setting service level agreements (SLAs), defining customer service standards, and identifying opportunities for improvement. Handle customer inquiries and complaints: This includes resolving customer issues promptly and effectively, and escalating complex issues as needed. Monitor customer satisfaction: This includes collecting and analyzing customer feedback, tracking key performance indicators (KPIs), and identifying trends. Develop and maintain strong relationships with clients: This includes building rapport, understanding client needs, and proactively addressing potential issues. Continuously improve customer service processes: This includes identifying areas for improvement, implementing new technologies, and streamlining workflows. Ensure compliance with all relevant regulations and industry best practices. Skills and Experience: Proven experience in a customer service management role, preferably within the building maintenance or facilities management sector. Strong leadership and team management skills. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Experience with customer relationship management (CRM) systems. Knowledge of relevant customer service best practices and industry standards. A proactive and solution-oriented approach to customer service. A commitment to delivering exceptional customer experiences. Benefits: Competitive salary and benefits package. Opportunities for professional development and career progression. The opportunity to work for a successful and growing company. Equal Opportunities Employer Aspect Maintenance is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
About Us Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency. Job Description We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers. Key Responsibilities: Workload Allocation: Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements. Real-Time Scheduling: Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities. Performance Tracking: Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation. Problem-Solving: Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations. Communication: Maintain clear and effective communication with engineers, customers, and other stakeholders. Continuous Improvement: Identify opportunities to enhance scheduling processes and improve overall operational efficiency. Qualifications and Skills: Proven experience in scheduling and workforce management, preferably in the field service industry. Strong analytical and problem-solving skills. Excellent organizational and time management abilities. Proficiency in using field service management software. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines.
Feb 05, 2025
Full time
About Us Aspect Maintenance is a leading provider of building and property maintenance services. We are committed to delivering exceptional customer service and operational efficiency. Job Description We are seeking a highly skilled Scheduling Operations Manager to join our dynamic team. The ideal candidate will be responsible for optimizing our field service operations by effectively managing a large team of engineers. Key Responsibilities: Workload Allocation: Efficiently assign jobs to engineers, considering factors such as skillsets, location, and service level agreements. Real-Time Scheduling: Proactively monitor and adjust schedules to accommodate urgent requests and changing priorities. Performance Tracking: Utilize workforce management tools to track engineer performance, identify bottlenecks, and optimize resource allocation. Problem-Solving: Address scheduling conflicts, resource constraints, and unexpected challenges to ensure smooth operations. Communication: Maintain clear and effective communication with engineers, customers, and other stakeholders. Continuous Improvement: Identify opportunities to enhance scheduling processes and improve overall operational efficiency. Qualifications and Skills: Proven experience in scheduling and workforce management, preferably in the field service industry. Strong analytical and problem-solving skills. Excellent organizational and time management abilities. Proficiency in using field service management software. Strong communication and interpersonal skills. Ability to work under pressure and meet tight deadlines.
Overview We are seeking a skilled and reliable Plumber to join our team. The ideal candidate will possess a strong understanding of plumbing systems and be capable of performing a variety of tasks related to the installation, maintenance, and repair of plumbing fixtures and systems. This role requires a proactive approach to problem-solving and the ability to work both independently and as part of a team. Duties Install, repair, and maintain plumbing systems in residential and commercial properties. Assemble and install pipes, fittings, and fixtures using hand tools and power tools. Conduct inspections of plumbing systems to identify issues or potential problems. Perform welding tasks as necessary for pipe repairs or installations. Utilise basic maths skills for measuring, cutting, and fitting pipes accurately. Ensure compliance with health and safety regulations while working on-site. Assist with heavy lifting of materials or equipment as required. Collaborate with other tradespeople, such as carpenters, to complete projects efficiently. Qualifications Minimum of 5 years Experience as a Plumber. Familiarity with commercial driving regulations is advantageous for transporting materials. Proficient in using hand tools and power tools safely and effectively. Ability to perform heavy lifting tasks when necessary. Excellent communication skills and the ability to work well with Customers NVQ Level 2 in plumbing as a minimum
Feb 05, 2025
Full time
Overview We are seeking a skilled and reliable Plumber to join our team. The ideal candidate will possess a strong understanding of plumbing systems and be capable of performing a variety of tasks related to the installation, maintenance, and repair of plumbing fixtures and systems. This role requires a proactive approach to problem-solving and the ability to work both independently and as part of a team. Duties Install, repair, and maintain plumbing systems in residential and commercial properties. Assemble and install pipes, fittings, and fixtures using hand tools and power tools. Conduct inspections of plumbing systems to identify issues or potential problems. Perform welding tasks as necessary for pipe repairs or installations. Utilise basic maths skills for measuring, cutting, and fitting pipes accurately. Ensure compliance with health and safety regulations while working on-site. Assist with heavy lifting of materials or equipment as required. Collaborate with other tradespeople, such as carpenters, to complete projects efficiently. Qualifications Minimum of 5 years Experience as a Plumber. Familiarity with commercial driving regulations is advantageous for transporting materials. Proficient in using hand tools and power tools safely and effectively. Ability to perform heavy lifting tasks when necessary. Excellent communication skills and the ability to work well with Customers NVQ Level 2 in plumbing as a minimum
