Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Jan 09, 2026
Seasonal
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Overview We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff. Key requirements for the role: Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills. Ability to balance demand and resource Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints. Thorough and precise approach to the role, tasks and projects City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar Greater than 2 years in a technical support or field service role. Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools. Ability to multi-task and manage multiple cases under time pressure. Able to explain complex technical information in a clear and easy-to-understand way for different audiences. Ability to read and understand technical diagrams Demonstrates a strong commitment to delivering excellent customer service Strong interest in emerging technologies and wiliness to learn new skills. Office-Based, Remote Support If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026.
Jan 09, 2026
Full time
Overview We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff. Key requirements for the role: Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills. Ability to balance demand and resource Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints. Thorough and precise approach to the role, tasks and projects City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar Greater than 2 years in a technical support or field service role. Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools. Ability to multi-task and manage multiple cases under time pressure. Able to explain complex technical information in a clear and easy-to-understand way for different audiences. Ability to read and understand technical diagrams Demonstrates a strong commitment to delivering excellent customer service Strong interest in emerging technologies and wiliness to learn new skills. Office-Based, Remote Support If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026.
