Ballymore Group

We're recruiting for a concierge to work at one of Ballymore's largest, liveliest and most luxurious residential developments in London. If you're an experienced concierge who is organised, friendly, punctual and has great attention to detail then please do read below and apply today! Role: Night Concierge Location of work: New Providence Wharf, Blackwall Hours of work: 4 on 4 off, 20:00 - 8:00 Duties & Responsibilities To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. Accepting and issuing of resident s parcels. Parcel audit completed daily, with follow up for any missing/extra parcels with the addressee and escalate to RSM if required. Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio s, internal intercom system, b. Life etc. Ensure only authorized persons are given access to areas. Issuing of visitor parking permits, offering explanations to the onsite parking procedures. Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. Liaising with cleaning staff regarding reports of poor housekeeping standards throughout the communal parts of the development. Correct reporting of any security / health and safety issues. Correct reporting of any incidents or complaints. Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. Cross training of other resort departments. Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. Receipt & issue of residents dry cleaning/laundry ensuring relevant paperwork is completed. Apartment & Estate key audit completed daily, with follow up for any missing keys with the last person in possession. Pro-actively dealing and reporting maintenance and cleaning problems that are identified within the estate. Maintain a safe environment for all people in the estate at all times. Secure handling of people s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. Skills, Experience & Qualifications Excellent communication skills. Polite and confident with a great deal of patience. Ability to multi-task and time-manage. Strong verbal and written communication skills. Ballymore operate as an equal opportunities employer.

Role: Fitness Coach - Fixed Term Contract - 12 Months Location of work: Embassy Gardens, Vauxhall Hours of work : 40 per week, 5 Shifts across Monday to Sunday. Duties & Responsibilities To support the Health Club Manager with all operational aspects of the leisure facility. To contribute to the development of the department by promoting the leisure services to members and tracking their progress. To consistently deliver a best in class level of customer care to all residents and guests. To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards. To teach one class per shift as a minimum. Where necessary, more than one class may be required during a shift. Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility. Proactively ensure the smooth and professional running of the leisure facility. Teach exercise classes to residents/guests of the leisure facility. When required train residents/guests in personal training. Answer all residents and guests questions, concerns and complaints professionally, effectively and in a timely manner, where necessary refer on to the appropriate person. Be fully familiar with the services offered by the leisure facility/resort and serve as a customer service liaison between residents/guests and management. Help with resident/guest retention and growth by interacting in an intelligent, tactful and friendly manner. Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities. Smile; be friendly, helpful, and courteous to all residents and guests. Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work act, Fire Cautions, COSHH, etc. Complete all procedural documentation in a timely basis (incident reports, maintenance requests, and shift changes etc.). Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility. Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal head phones. Anticipate residents/guests needs and volunteer information and guidance where necessary. Ensure you are visible at all times for assisting members and guests as much as possible and notify HCM/Shift Manager before taking a break. If your shift ends and there is no replacement you must remain in shift until appropriate cover has been identified and the HCM/Shift Manager has been notified. Check and initial the communications log on a consistent basis and communicate with the HCM on an as needed basis. Make sure all notice boards are maintained with up to date information and are aesthetically pleasing. Skills, Experience & Qualifications Recognised fitness qualification Personal Trainer Level 3 or above. Ballymore Operate as an equal opportunities employer.

Credit Control Analyst - Permanent, Canary Wharf Hours: 40 per week, 08.30am - 17.30pm Monday to Friday Duties & Responsibilities Key responsibilities include being responsible for the efficient management of service charge debts owed, overseeing the various operations required to resolve debt repayment and introducing systems and procedures to enable the efficient collection of outstanding service charge and ground rent debts. Active collection of outstanding debts through calls, emails or letters, notifying debtors of overdue invoices and encouraging them to pay. Maintaining regular contact with clients to ensure proper management of debt. Develop close relationships with significant clients (e.g. Housing Associations, Commercial tenants) to ensure efficient collection of outstanding debts. Overseeing the issuing of statements to debtors on a regular basis or as required. Ensure cash collection targets and aged debt targets are met. Gather sufficient data to make referrals to debt collection agencies, and follow procedures. Using professional judgement to identify potential bad debts at an early stage and taking the appropriate action to address the situation Negotiating with debtors to ensure extended credit terms are appropriately managed and monitored. Taking active steps to ensure that debtor ledgers are properly maintained including the monitoring of unallocated cash and credit notes. Keeping an accurate record of debt chasing activities to support any decisions made to refer debtors for legal recovery To prepare regular reports to management clearly detailing the outstanding debtor position and monitoring progress against cash collection targets and aged debtor ratios and any other measures used to measure the performance of the credit control function. Using professional judgement to determine when to commence legal action against a debtor. Develop relationships and processes with 3rd party dept collection agencies to assist in dept collection. Manage these relationships and ensure all reporting is compiled to give a collective view to business. Working with legal teams and other third-party agencies to recover long term debts Posting and allocation of cash receipts to Propman system Skills & Experience Numeracy, professional judgment and good communication skills. Experience of negotiating with key clients would also be an advantage An understanding of leasehold law and the impact of legislation on the recovery of lessee debt would be an advantage Previous experience working within credit control in a property management environment (managing agent, social housing etc). Expected to demonstrate professional behaviour in all involvements with external stakeholders. Ballymore operates as an equal opportunities employer.

Shift Manager - Permanent, E16 (West Silvertown) Hours: 42 per week, 4 on 4 off, days & nights (7am - 7pm or 7pm - 7am) Salary: 42,000 to 44,000 dependant on skills & experience As the Shift Manager, you will: Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development. Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift Build trusted working relationships with colleagues and contracted service partners. Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response. Manage and respond to any complaints in line with the complaints policy Monitor operational performance against policies and procedures and recommend improvements or amendments where required. Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift. Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date. Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff. Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift. Ensure the security team conducts estate patrols, provide daily patrol reports via MyTag, and adheres to service standards. Lead monthly fire drills and weekly fire tests, and ensure incident reporting is completed as required and logged on the compliance system. Collaborate with Facilities Management to ensure compliance with Fire and Health & Safety policies, reviewing procedures regularly. Play a key role in disaster recovery, emergency response, and contingency planning. Promote a workplace culture of continuous improvement and high performance. Conduct regular team meetings, one-to-ones, appraisals, and training sessions. Ensure adequate staffing levels for each shift, including managing the staff rota, managing absences and arranging suitable cover. Present updates in management meetings and briefings, engaging teams with the overall business vision. Support the Security & Operations Manager including staff payroll, training, uniforms, and other operational requests, which may change due to operation requirements. Skils & Experience Minimum 4 years experience managing a team Ability to remain calm and focused under pressure Previous experience working on a large mixed-use development Strong leadership experience in a management environment, with a proven track record of working collaboratively and diplomatically Excellent written and verbal communication skills in English Knowledge and experience in the property and security sector, including regulations and requirements Good knowledge of Health & Safety Management in mixed-use developments. We operate as an equal opportunities employer.

Accounts Assistant - Permanent, Canary Wharf Hours of work: 40 per week, 08.30am - 17.30pm Monday to Friday Salary band: 30,000 to 35,000 dependant on skills & experience. Role & Responsibilities To provide accounting support to the corporate financial controls team at BAML, processing purchase orders, invoices and payments and correctly accounting for all transactions and reconciling on a timely basis. To support the production of financial management reporting on a timely basis To support all aspects of financial administration and control within the business Processing bank transactions to the accounting system Reconciling bank transactions and credit card statements to the ledger Assist with the raising of invoices on a regular basis Ensure all receipts are identified and where necessary analyse the unidentified receipts on a weekly basis Post treasury transactions as advised Prepare cashflow statements and forecasts as advised Maintain financial records, including ledgers, journals, and trial balances Assist with budget preparation and analysis Assist with accounts payable and accounts receivable Assist with the preparation of tax returns Assist with the preparation of financial statements and reports Assist with the preparation of financial information for audits Assist with the preparation of VAT returns (monthly/quarterly), and submission to group Support the processing of corporate supplier invoices and arrange necessary payment through BACS Communicate with internal teams on purchase orders transactions Support document preparation, including reports, briefings, correspondence, PowerPoint presentations, etc General financial administrational duties such as maintaining efficient electronic and paper filing systems, e.g. SharePoint Skills, Experience & Qualifications Good maths skills and the ability to spot numerical errors Ability to handle sensitive and/or confidential information Ability to problem solve and use own initiative Knowledge of basic bookkeeping procedures Accuracy and attention-to-detail, strong numeracy and literacy Have hands on experience with finance systems Strong written and verbal communication skills Ability to multi-task and prioritise a variety of conflicting work requests delivering against deadlines Excellent organisational, management, presentation, communication and interpersonal skills are essential Be fully proficient in all Microsoft Office programs (including Word, Excel, Powerpoint & Outlook); competent user of internet We operate as an equal opportunities employer.

We're looking for a Caretaker/Yard Person with a clean UK Drivers License to join us on a permanent basis at two neighbouring residential developments called Good Luck Hope & London City Island. Please see the details of the role below. Location of work: London City Island & Good Luck Hope Hours of work: 40hours per week, Wed to Sun Contract: Permanent Duties & Responsibilities: To ensure the external grounds of the estate and building externals are maintained to a high standard at all times. Deliver exceptional customer service to all residents whom you come into contact with. To be a part of the Estate Team maintain the policies, company rules and quality of Ballymore Group Ltd. Ensure that staff uniform is worn and standards of appearance are maintained at all times. Always ensure that the necessary Health & Safety signs are displayed and procedures. Watering plants, maintain cleanliness of all external paths, roads, plant beds and gardens to the estate, ensuring all litter and cigarette ends are regularly swept up. Remove cobwebs from rails, benches, fencing lobbies and door canopies. Clean, polish all steel fittings i.e. signage, bollard lights and handrails. Clean, tidy and disinfect bin rooms and remove all deposited items. Pressure washing as and when required. Ensure that water features are free from leaves and rubbish following SOP guidelines. Ensure car park areas are clean, litter-free and degreaser applied as required. Always ensure that the necessary Health & Safety signs are displayed and procedures followed for all chemicals and equipment before carrying out any work. All areas and vertical surfaces are to be cleaned as per schedule and specification. Water any landscaping on the estate as directed by the Line Manager. Lower level windows cleaning as required. Attend meetings with your line manager and working colleagues. Report any damage of defects immediately to your line manager. Ensure that all your equipment is kept in good working order, reporting any faults to your manager. Report all maintenance issues to include light bulbs, trip hazards etc. to your line manager. Assist where necessary with any other tasks or duties when assigned by the line manager. Skills, Experience & Qualifications: Previous experience as a Yard Person/Cleaner within residential developments. Good team player. Strong communication skills. Ballymore operate as an equal opportunities employer.

Nighttime Housekeeper We're looking for a housekeeper to join us at the health club of a residential development called Royal Wharf, located in Pontoon Docks. Times: 22:00 - 2:00 Shift Pattern: Friday & Saturday Location: E16 Hours per week: 8hours Please have a read below if you're interested. The hiring manager is looking to host interviews as soon as possible! Duties & Responsibilities Ensure all areas are cleaned to the highest standard possible. Deliver exceptional customer service to all residents. Ensure the staff uniform is worn and standards of appearance are maintained at all times. Always ensure that the necessary Health & Safety signs are displayed and procedures followed for all chemicals and equipment before carrying out any work. Ensure that your designated areas are maintained to a very high standard using the methods described in the SOP. All flat and vertical surfaces in your areas are to be cleaned as per schedule and specification. Report any damage or defects immediately to the Senior Property Manager. Ensure that all your equipment is kept in good working order, reporting any faults to your manager. Ensure you address all residents, visitors and staff in accordance to the company standards at all times. Regularly attend on-the-job staff customer care and in-house training courses. Report all maintenance issues including light bulbs, trip hazards etc. to your manager. Skills, Experience & Qualifications Must have previous experience of working as a cleaner in a commercial environment. Strong communication skills Ballymore operate as an equal opportunities employ