Thefutureworks

We are excited to offer an opportunity for an Enrolment and Audit Administrator on a temporary contract to join Coventry University Group, a global education group with a mission of Creating Better Futures. The Role: To undertake documentation decisions at undergraduate/postgraduate taught level on behalf of the Coventry University Group, after having confirmed the sponsor criteria against which applications are to be considered. Ensure that audit ready documents are processed within the agreed timescales, policies and practices, taking responsibility for key activities using the University Group's online admissions systems, CAS creation software, and Filestream document storage system. Responsibility for supporting students prior to and during enrolment, ensuring compliance with a range of admissions and UKVI requirement checks. Oversee the administration of enrolment at all sites, including CU Group either in person or remotely. Co-ordinate the handling of enquiries from prospective student at enrolments, both in person and by email/ chat, working to the key performance indicators and quality standards developed. Contribute to the maintenance, development and communication of sources of enrolment related admissions and compliance information, advice and guidance for all applicants and stakeholders. Act as a first point of contact for complaints, problems and disputes with regards to enrolment and ensure complaints are passed to the relevant manager for action where appropriate. At all times, be aware of and adhere to Data Protection, the Equalities Act and other relevant legislation and guidance as advised. The Candidate: Administration experience Excellent attention to detail with understanding of data protection Strong IT Skills Effective communication and written skills Team player Job Details: Location: Coventry, fully onsite Monday - Friday 8.30am - 5pm Paying 13.23 p/h At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you, please feel free to get in touch directly about this opportunity.

thefutureworks are recruiting on behalf of a well-established organisation for a Part-Time Finance & Administration Assistant to join their long-standing team in Coventry. This role is ideally suited to an experienced finance professional seeking a stable, hands-on position within a structured and traditional office environment. The position focuses on transactional finance support and general administration, working closely with senior finance colleagues. Key Responsibilities: Supporting purchase and sales ledger activities Assisting with cashbook entries and reconciliations Providing payroll administration support Completing transactional finance tasks as required Assisting with general office administration About You: Demonstrable experience within a finance function and a strong practical understanding of core finance processes Comfortable in a long-term, support-focused role. Confident working independently on transactional tasks Experience using finance systems (SAP knowledge advantageous) Methodical, accurate and highly organised Reliable, professional and comfortable in a fully office-based environment The Role: Approximately 25 hours per week To be worked between 8:30am - 5:00pm, Monday to Friday (flexible within these hours) Fully office-based with free onsite parking This opportunity would suit someone looking for a steady, valued position where their experience and reliability will make a meaningful contribution to a close-knit team. At thefutureworks, we are committed to providing outstanding service while championing equality, diversity, and inclusion at every stage of our recruitment process. Each application is reviewed carefully with attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you-please feel free to get in touch directly about this opportunity.

Are you a confident communicator with a passion for helping people achieve their goals through education? thefutureworks are looking for a Recruitment and Conversion Specialist to join the dynamic GrowCo team at Coventry University Online. The working hours are 05:00 - 13:00 Monday, Tuesday, Thursday and 09:00 - 17:00 Saturday and Sunday, with every Wednesday and Friday off. In this fast-paced role, you'll make around 100 outbound calls a day, connecting with prospective students across the UK and internationally. You'll guide them through their journey - from first enquiry to enrolment - providing expert advice on our online courses and ensuring every student receives outstanding service. Coventry University Online are shaping the future of digital education - and you could be part of that journey. You'll receive full training, career development opportunities, and the satisfaction of knowing your work makes a real impact. What you'll do: Engage and qualify potential learners through outbound calls. Build rapport, understand motivations, and support students through to enrolment. Work to clear targets in a supportive, high-performing environment. Collaborate with teams across marketing, admissions, and academic departments. What we're looking for: Proven experience in outbound calls or customer service (ideally in education or contact centres). Excellent communication and relationship-building skills. A results-driven, resilient approach and strong attention to detail. A passion for helping people transform their lives through online learning. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you-please feel free to get in touch directly about this opportunity

An exciting opportunity has arisen for a Student Support Advisor to join our team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales/customer support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment of our online courses. The working hours are 05:00 - 13:00 Monday, Tuesday, Thursday and 09:00 - 17:00 Saturday and Sunday, with every Wednesday and Friday off. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role. You will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM). Student Support Advisors will need to understand the University's full product and service offer and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support, to ultimately to lead to a sale. Our Successful Candidate A result's focused, target driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers. A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms. Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result. At thefutureworks, we are deeply committed to providing outstanding service while championing equality, diversity, and inclusion in every step of our recruitment process. Each application is reviewed with care and attention to your unique experience, skills, and achievements. If your application is shortlisted, a friendly member of our team will be in touch within 48 hours. Previously registered with us? We'd love to hear from you-please feel free to get in touch directly about this opportunity