At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department. Key tasks will involve: Handling first level complaints and resolving them without escalation. Managing property performance and reporting to your line manager. Overseeing safety inspections, maintenance requests, and contractor appointments. Conducting property visits and ensuring contractual obligations are met. Managing deposit returns, insurance claims, and legal compliance. Supporting colleagues and collaborating across departments to deliver excellent customer service. What can you bring to the role? A proven track record in residential property management. Experience managing third-party contractors and resolving complaints. Strong communication skills, both written and verbal. IT literacy and familiarity with CRM systems. A client-focused mindset and a commitment to excellent service. ARLA qualification is desirable but not essential. KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Jul 29, 2026
Full time
At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department. Key tasks will involve: Handling first level complaints and resolving them without escalation. Managing property performance and reporting to your line manager. Overseeing safety inspections, maintenance requests, and contractor appointments. Conducting property visits and ensuring contractual obligations are met. Managing deposit returns, insurance claims, and legal compliance. Supporting colleagues and collaborating across departments to deliver excellent customer service. What can you bring to the role? A proven track record in residential property management. Experience managing third-party contractors and resolving complaints. Strong communication skills, both written and verbal. IT literacy and familiarity with CRM systems. A client-focused mindset and a commitment to excellent service. ARLA qualification is desirable but not essential. KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
At KFH we are looking for a Client Services Consultant to join our Client Services team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? Using our databases you'll review past valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in Sales and Lettings. Key tasks will involve: Reviewing past valuations and withdrawn stock databases Qualifying potential clients and scheduling valuation appointments Recording activity on database software Delivering high standards of customer service Initiating contact with past buyers and following up on commitments What can you bring to the role? A track record of success in a telephone sales role in estate agency or a similar industry Strong rapport building and qualification skills Excellent verbal and written communication Resilience, professionalism, and a positive attitude Strong commercial focus and ability to meet KPIs KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
May 29, 2026
Full time
At KFH we are looking for a Client Services Consultant to join our Client Services team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? Using our databases you'll review past valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in Sales and Lettings. Key tasks will involve: Reviewing past valuations and withdrawn stock databases Qualifying potential clients and scheduling valuation appointments Recording activity on database software Delivering high standards of customer service Initiating contact with past buyers and following up on commitments What can you bring to the role? A track record of success in a telephone sales role in estate agency or a similar industry Strong rapport building and qualification skills Excellent verbal and written communication Resilience, professionalism, and a positive attitude Strong commercial focus and ability to meet KPIs KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
At KFH we are looking for a Client Services Consultant to join our Client Services team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? Using our databases you'll review past valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in Sales and Lettings. Key tasks will involve: Reviewing past valuations and withdrawn stock databases Qualifying potential clients and scheduling valuation appointments Recording activity on database software Delivering high standards of customer service Initiating contact with past buyers and following up on commitments What can you bring to the role? A track record of success in a telephone sales role in estate agency or a similar industry Strong rapport-building and qualification skills Excellent verbal and written communication Resilience, professionalism, and a positive attitude Strong commercial focus and ability to meet KPIs KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. KFH. People. We get it.
May 29, 2026
Full time
At KFH we are looking for a Client Services Consultant to join our Client Services team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. What's the role? Using our databases you'll review past valuations and qualify potential clients to secure high-quality valuation appointments for our branch network across London. Working closely with our Branch Directors you will be integral in growing our market share in Sales and Lettings. Key tasks will involve: Reviewing past valuations and withdrawn stock databases Qualifying potential clients and scheduling valuation appointments Recording activity on database software Delivering high standards of customer service Initiating contact with past buyers and following up on commitments What can you bring to the role? A track record of success in a telephone sales role in estate agency or a similar industry Strong rapport-building and qualification skills Excellent verbal and written communication Resilience, professionalism, and a positive attitude Strong commercial focus and ability to meet KPIs KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. KFH. People. We get it.
