The AA

Ready to be Always Ahead? So are we. As one of our Roadside Rescue Mechanics you'll be there for our customers, come rain or shine. Always ready to provide friendly help and reassurance, you'll be more than a brilliant mechanic - you'll be a genuine people person and ready to make a positive impact with everyone you meet. What you'll be doing: Your working day: You're paid from the minute you get in your van to the moment you get home Work/Life balance: Choose the standby hours to suit your lifestyle Equipment: You bring your skills and expertise and we provide the rest, from a van and the very best tools to your uniform and boots Your team: You'll join a tight-knit, supportive team and enjoy great development and training opportunities Our company: The AA is loved and recognised by all our customers What you'll need NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience A full category B driving licence, with 6 points or less. You should be happy to work shifts, which could include evenings, weekends and Bank Holidays You'll be ready to work both independently and as part of a team, driving to different locations in all weathers A superb communicator, you'll be skilled at explaining things to our customers so they're reassured and know what's going on What's in it for me? Free breakdown cover from day one 23 days holidays (increases with service) plus bank holidays Up to 7% company pension contribution Industry leading training Dedicated employee assistance programme and a 24/7 remote GP service for you and your family A welcoming, inclusive culture that will help you thrive When you're with The AA, you're Always Ahead! Interested? Apply today.

Ready to be Always Ahead? So are we. As one of our Roadside Rescue Mechanics you'll be there for our customers, come rain or shine. Always ready to provide friendly help and reassurance, you'll be more than a brilliant mechanic - you'll be a genuine people person and ready to make a positive impact with everyone you meet. What you'll be doing: Your working day: You're paid from the minute you get in your van to the moment you get home Work/Life balance: Choose the standby hours to suit your lifestyle Equipment: You bring your skills and expertise and we provide the rest, from a van and the very best tools to your uniform and boots Your team: You'll join a tight-knit, supportive team and enjoy great development and training opportunities Our company: The AA is loved and recognised by all our customers What you'll need NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience A full category B driving licence, with 6 points or less. You should be happy to work shifts, which could include evenings, weekends and Bank Holidays You'll be ready to work both independently and as part of a team, driving to different locations in all weathers A superb communicator, you'll be skilled at explaining things to our customers so they're reassured and know what's going on What's in it for me? Free breakdown cover from day one 23 days holidays (increases with service) plus bank holidays Up to 7% company pension contribution Industry leading training Dedicated employee assistance programme and a 24/7 remote GP service for you and your family A welcoming, inclusive culture that will help you thrive When you're with The AA, you're Always Ahead! Interested? Apply today.

Push for Better. Join The AA. As our Roadside Recovery Driver, you'll go the extra mile for our customers. Anything can happen whilst driving, but it's OK we are the AA! We get everyone back on the road safely and get their day moving again. Take a look at Recovery Driver roles we have here: Search & Apply - AA Careers (theaacareers.co.uk) Salary : Guaranteed minimum c. £37,147 for CE (HGV 1) license, £33,867 for C (HGV 2) license This includes a location allowance Depot Postcode: KT15 2QF Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment! Free breakdown cover from day one Equivalent of 23 days holidays (increases with service) plus bank holidays Spen1 Up to 7% company pension contribution Join a famous brand that our customers love, with industry leading training Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family This is the job You'll be the friendly face of the UK's largest motoring organisation. To our customers, you're the superhero. Ready for anything, you'll be there for them, anytime, anywhere and in any weather. You'll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be. What will I be doing? You'll be: A communicator: You're great with your customers, you're the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of. A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers A fixer/problem solver: You're someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues What do I need? To be eligible for this role you must live within 25 miles and 1 hours travel from the depot - postcode included in advert A full driving category C driving licence (HGV 2). Ideally you'll hold the CE (HGV 1) licence too, although this isn't essential as we can help you with this. Alongside this, you'll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card To be comfortable adapting to new technology- training will be provided To be happy working shifts, which include evenings, nights, weekends and Bank Holidays Spen2 Additional information As a valued team member, you'll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you're looking for. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong. You'll also have access to a range of benefits such as: Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks. Apply Today Job Types: Full-time, Permanent Pay: £33,867.00-£37,147.00 per year Benefits: Company pension Employee discount On-site parking Work Location: On the road

Customer Escalation Advisor Job number: NVR02231 Location: Leatherhead, Surrey Work Style: Office Based (Potential for hybrid working - Happy to discuss) Salary: Up to £40,000 DOE Contract: Full time - Permanent Hours: Monday-Friday, 9am-5pm We are excited to be able to offer the opportunity to join us as a Customer Escalation Advisor, working for our brand-new dedicated manufacturer Hyundai, in Leatherhead, Surrey. You will represent The AA within Hyundai's Executive Escalation Support Team, ensuring that our UK Customer-First Solutions Centre is successful. In this role, you will be responsible for managing complex and high-profile customer escalations, ensuring timely and effective resolutions, while upholding the organisation's reputation for excellence. You will have a strong focus on providing a best-in-class and consistent service to customers and act as a reliable and trusted point of contact. This role will suit a solution driven individual, who is passionate about delivering outstanding customer service and have the expertise to handle and resolve complex customer issues. What will I be doing? Handle escalated customer queries via phone and email, giving prompt, professional and accurate responses to customer queries and concerns raised Diligent and sensitive handling of challenging customers and retailers to deliver the right resolution for all parties Confidence in communicating with stakeholders within The AA & Hyundai Provide accurate, timely and succinct reporting and notes on executive customer cases as required Responsible for ensuring that complaint resolution and decision making is made in accordance with policies and processes. Proactively and continuously build and maintain Hyundai product knowledge Proactively and continuously build and maintain knowledge on important regulatory policy (e.g. Consumer Rights Act and General Data Protection Regulation) Provide knowledgeable and accurate assistance to customers and go the extra mile in providing service satisfaction Adhere to our Service Level Agreement to achieve deadlines in resolving customer complaints quickly and effectively. Approach every customer interaction with world leading customer service and professionalism aligned to our brand values. Liaising with Hyundai senior executive members to provide updates, manage key Hyundai stakeholders for completion of any actions and support your Team Manager in understanding trends, root cause analysis and ideas to improve the customer experience. Communicating with senior stakeholders from across Hyundai and their finance partner to build relationships, gain knowledge and resolve customer issues promptly and effectively. Liaising with TMO and handling the TMO cases within service level agreements Undertaking the Hyundai buy back and rejection process To analyse Hyundai Complaints data, produce and maintain monthly and ad hoc reports demonstrating the department's key KPIs Prepare reports relating to Hyundai Complaints data, Root cause analysis and Change management and present these to the leadership team at informal meetings and formal presentations, in an agreed format. We're looking for someone who is: A skilled individual: you'll need to be proficient in end-to-end, complex complaint handling. A problem solver: you'll need to be able to actively resolve complaints within our SLA, with the ability to effectively communicate information and reasonings A team player: you will be working with multiple teams and liaising with Senior Executive Members to aid you in resolution of the complaint An explorer: you'll be working on new systems, so we need you to be curious and inquisitive; learning new information and applying it quickly A self-starter: you'll be proactive taking pride and ownership in what you do, whilst confidently prioritising your workload A comrade: you will work effectively within a team and be viewed as someone your colleagues can rely upon What do I need? Previous experience within a dedicated customer complaints role Experience dealing with the Motor Ombudsman on escalated complaints cases Excellent written and verbal communication skills Experience of partnering with stakeholders or senior members of staff Knowledge of working within a regulatory environment Ability to prioritise, organise and manage a diverse workload, meeting targets and deadlines, whilst remaining customer focused Ability to work independently, managing your time effectively, as well as part of a team Additional information Here's what we offer you We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Personal Injury Claims Handler Job number: NVR02306 Location: Tunbridge Wells- hybrid 40% office work 60% work from home Salary: Up to £28,000 dependant on experience and an annual performance related bonus of up to £10% Hours of work: 37.5 hours per week, Monday - Friday 9am - 5.30pm, with overtime sometimes available. Contract: Full time-permanent Claim this role and Join the AA. As our Personal Injury Claims Handler, you will be responsible for handling a portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations with a working understanding of the Pre Action-Protocol, MOJ and OIC Portals. This is the job You will have full case ownership of claims with values of up to £25k, with the opportunity to deal with higher value claims. This is your opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for your customer. By ensuring your customers' expectations are met and exceeded, you'll be liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed. What will I be doing? You'll be: A confident communicator: You are the person to provide outstanding customer service. Drawing on your honed customer service skills, you ensure your customer is always treated fairly and with empathy in accordance with company and industry set guidelines. You also improve customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions. A stickler for detail: Attention to detail is key as you manage your own portfolio and see them through from cradle to grave. You assess the liability for an accident, offering advice and guidance to your customers giving an objective opinion on prospects and, where necessary, advise your customer where liability will rest A proactive team player: You identify and report where necessary to team management claims where poor prognostic indicators are present. You are keen to get involved in departmental projects whether this is improving process efficiencies, service projects or cost supporting; you always have an eye on continuous improvement. What do I need? You'll need : Previous experience of personal injury claims and litigation Experience of using both MOJ and OIC portals Thrives when working in a fast paced, target orientated environment Additional information This is a hybrid working role - Tunbridge Wells Bring your best self and we provide the rest, with the best available equipment! Free breakdown cover from day one 25 days holidays (increases with service) plus bank holidays Free hot drinks Up to 7% company pension contribution A famous brand that our customers love with industry leading training Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family As a valued team member, you'll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you're looking for. Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong. You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. Ready for anything? Apply Today

Company description Job Title: Procurement Contract AnalystLocation: Basingstoke (Hybrid Working)Contract: Full Time/ 12 Month Fixed Term Contract Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Procurement Contract Analyst, you'll join our exciting journey to fulfil our future vision. We aim to support the UK's 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job Are you looking to gain commercial experience within a leading procurement team? This FTC opportunity comes with a vast amount of exposure to outstanding coaching and development in the world of procurement and business allowing you to spring board your career in the world of Procurement or Data Analytics. As Procurement Contract Analyst you will be supporting the Procurement Data and Contracts transformation, rectifying legacy issues following the SAP Ariba implementation. The focus will be on locating and uploading contracts into SAP Ariba, checking and correcting contract data in Ariba, alongside administering other procurement data and information. Within this role you will also get the opportunity to participate in supplier tender and reviews or in supporting Power BI development in our analytics department. What will I be doing? Responsible for coordinating and performing Ariba contract data entry, including reviewing and correction of historic data. Administering the creation and management of Ariba contract workspaces Coordinating and undertaking procurement spend analysis and taxonomy work Performing monthly savings tracker checks Coordinating across different spend categories Administration of the Procurement risk register What do I need? Capability, Knowledge and Experience: Experience and aptitude of working with large amounts of data Strong MS Excel and other Office 360 applications experience. Experience working with Power BI Familiar with contracts such as structure/layout Interested in gaining experience in data and/or procurement Personal Characteristics: Strong attention to detail Highly organised Excellent communication skills both verbally and written Additional Information As a valued member of our team, you'll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you're looking for here. We're always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: Discounted home and motor insurance ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members. Plus, so much more! Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. We're an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age. We hope to hear from you soon.

Company description Job Title: Roadside Procurement ManagerLocation: Basingstoke (Hybrid Working)Contract: Full Time/Permanent Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Roadside Procurement Manager, you'll join our exciting journey to fulfil our future vision. We aim to support the UK's 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job Do you have a passion for cars and automotive supply chain if so this role as Roadside Procurement Manager could be your next move! As Roadside Procurement Manager you will be supporting the Category Head of Procurement in delivering the Group Procurement strategy across our roadside business, to ensure that the business maximises the value from third party spend, including cost reduction, working capital benefits, revenue generation and service delivery. Within in this role, you will have significant impact on cost control, value delivery, supplier risk, compliance and business continuity related to the supply of goods and services to the roadside garaging business. What will I be doing? Support Head of Category Procurement members to develop and implement a Strategic Spend Management agenda (including annual category plans and 2-5-year roadmap) for the business spend area in line with corporate policies, procedures to achieve functional strategy and best value for money Business partnering with functional stakeholders, commercial finance leads to create sourcing strategies Lead on the sourcing strategy, selection, contract negotiation and execution, maintenance of suppliers for aligned business area to ensure appropriate supplier base who deliver to contractual agreement and outlined cost Lead and implement projects to support savings delivery and risk mitigation with ownership of a savings target and other key procurement metrics including payment terms Identify opportunities to generate efficiencies and improve cost and revenue, leveraging our preferred / or new suppliers to deliver cost reduction, provide market insight, revenue generation and operational efficiency Lead SRM for key strategic vendors and embed a robust performance management, working across boundaries where vendors are shared across categories Be aware of external market dynamics, and other external influencing factors Build strategic relationships with stakeholders, to understand business requirements, influence strategy and identify opportunities to create value and position procurement's value proposition Manage senior level stakeholders and challenge thinking, strategy or decisions by bringing strong commercial knowledge and market insights Working with the Procurement Analysts, leverage and maintain all MI and reporting data leveraging the SAP Ariba procurement system, including contracts, supplier classification and savings tracking Perform spend analysis and data manipulation in order to make sound commercial decisions Champion the Procurement Policy and guidelines across functions and ensure that they are consistently followed ensuring compliance and meeting statutory, regulatory and supplier governance obligations What do I need? Capability, Knowledge and Experience: Strong experience of Procurement processes and full life cycle sourcing and category management, including opportunity and risk identification Experience of partnering business teams with the building and delivery of procurement strategies with budgets more than £10M per annum Strong communication skills to negotiate contracts, influence suppliers and manage stakeholders of all levels Strong experience of managing supplier relationships and outcomes, through MI, KPI's and SRM Experience of drafting and negotiating contracts Experience with understanding and challenging budgets; financial reporting of cost improvement on a P&L, covering CAPEX, OPEX, depreciation and cashflow Experience of using SAP Ariba or similar sourcing system desirable, as well as tools such as Power BI, excel, etc. Disciplines and Field: Procurement, Buying, Operational role in relevant category Procurement experience in relevant indirect procurement categories Personal Characteristics: Working with autonomy Strong attention to detail Curious and driven Persuasive and resilient, works well under pressure and in a fast-paced, multi-tasking environment Additional Information As a valued member of our team, you'll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you're looking for here. We're always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: Private medical insurance Up to 20% Annual bonus Car Allowance Discounted home and motor insurance ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.

Company description Location: Basingstoke (Hybrid) Employment Type: Permanent, full time Additional Benefits: Annual bonus + car allowance + private medical insurance Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Project Manager, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is the job Joining the AA as a Project Manager, you will be a key member within our IT Roadside team by focusing on delivery and change with IT application and system integration projects within a wide portfolio. You will the business to implement solutions using the latest technology to continually improve the service provided by the roadside patrols and related business areas. Projects that you will manage will range in size, scope and may be part of a wider programme of change. This is an exciting time for the AA as we continue to modernise our products, software/systems and processes for colleagues and customers. What will I be doing? Overall responsibility for full project lifecycle through to delivery including managing budget, forecasting and project documentation Identify, assess, and monitor risks, issues, dependencies and change requests to ensure projects are delivered to time, cost and quality criteria and solutions are cost effective, resilient and supportable Manage appropriate IT and people resources to make recommendations with project delivery and implementation approaches whilst minimising risk and adhering to key SLAs, timelines, and cost objectives Provide regular communications and updates with project status to stakeholders at all levels and wider project/IT teams - act as a key contact and escalation point for your projects Continuously seek opportunities to improve/enhance the efficiency and effectiveness of implementation within the Roadside portfolio Create new and develop existing working relationship with all stakeholders i.e., Portfolio Managers, Project Sponsors and Executives etc. What do I need? Essential: Strong experience working in IT Project Management, particularly Application Development and Systems Integration Experience delivering a variety of large-scale programmes and projects understanding full project lifecycle and methodologies/disciplines Excellent communication, influencing and negotiation skills with all stakeholders including Exec level Creative thinker with keen problem-solving skills using an analytical approach People and IT resource experience including third-party vendors/contractors and multi-functional teams within a commercial business setting Able to work independently as well as a team managing time and prioritising workload Driven to continuously improve, support new ideas/approaches, and deliver through excellence Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (Hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Digital Product Designer, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is the job Joining the AA as a Digital Product Designer, you will be responsible for the product, user experience (UX) and user interface (UI) design of our services and ecommerce journeys. You will work alongside, and collaborate with, other talented designers, content editors, product owners and developers to deliver an excellent customer experience across all channels. You will identify areas for opportunities to improve and work closely with our User Research Lead and our Conversion Rate Optimisation Manager to plan and execute the right research to inform your design. Your portfolio will show your experience of achieving user-centred outcomes and business goals. As a Digital Product Designer, you will be a natural collaborator, possess strong storytelling skills, and confident selling the value of design methodologies to stakeholders and mapping, designing and crafting quality end-to-end user journeys across app and web demonstrating a thorough understanding of design standards and principles. What will I be doing? Design new features across customer journeys and optimise existing experiences to boost visitor engagement and conversion rate Validate designs with actionable data from a range of sources and contribute to style guides and design system Work closely with Editors ensuring content is considered as part of the design process as well as Developers to deliver best possible customer experience Present designs and explain rationale to senior stakeholders across all levels including Senior Leaders, Executives and Directors Work closely with the User Research Lead and Conversion Rate Optimisation (CRO) Manager to gather insight Also share and collaborate findings and decisions to the wider team and other impacted business areas to ensure all remain aligned on the journey What do I need? Essential: Strong working experience within a similar UX/UI Design role with proven success in designing for the responsive web with skilled storytelling ability Experience using a range of design tools i.e., Figma, Zeplin, AxureRP, Miro etc. Possess proficient stakeholder management skills with the ability to present, challenge and influence decision making using a customer-centric mindset and approach Knowledge of lean approaches, working closely with optimisation specialists and data analysts to drive evidence-based decision making Experience of testing your concepts and designs Familiar with working in agile/scrum environments and comfortable with understanding and using data and customer feedback to guide design decisions Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Additional benefits related to grade? Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Company description Location: Hybrid working between your home and our Basingstoke HQ Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Payroll Coordinator, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is the job Joining the AA as a Payroll Coordinator, you will be joining our busy and fast-paced Payroll team who are responsible for the full range of Payroll transactional processes. You will provide payroll advice and support to all our colleagues in line with organisational policies, procedures, and legal requirements. In addition, you will ensure all payroll processing remain compliant with AAs governance as well for FSA, HMRC and other regulatory bodies. We are looking for an individual who has experience working within a Payroll environment, has the ability to prioritise work and thrive off high pressure to meet KPIs and SLAs to ensure payroll is accurate and on time. What will I be doing? Maintain a detailed understanding of all legislation that impacts on payroll processing ensuring that payroll policies and procedures are followed and adhere compliance with the relevant legislations and regulations Ensure employee data is effectively processed and maintained using SAP and HR databases in accordance with the requirements of the balanced scorecard Maintain competence and understanding of the payroll process/procedures for the reconciliation to the General Ledger and subsequent payments to HMRC, Courts and all other third parties in a timely and professional manner including monthly cumulative tax and NI records Develop and maintain collaborative relationships with relevant operational management wider HR teams to ensure there is a cohesive approach between business areas/functions striving towards the same goals/objectives Keep up to date with amendments and changes for appropriate legislation and payroll best practice and reflect these changes by also sharing knowledge/skills within own team to continuously drive improvement throughout the department Support colleagues to ensure that all payroll activity, including transactional processing, compliance activity and reporting processes are completed in a timely and efficient manner What do I need? Essential: Previous experience working within a Payroll environment Understanding of Income tax, National Insurance, Occupational, Statutory Sick Pay (SSP), Parental Leave, and Pension Schemes as well as other related legislations/regulations Excellent communicator with all individuals including Senior Leaders, Executives and Directors with a 'customer centric' mindset to go the extra mile Possess confident numeric skills with attention to detail and a passion to deliver high quality outcomes Confident user of Microsoft Office products, particularly Word and Excel Ability to work well independently managing own workload but also as part of a team within a fast-paced environment handling conflicting priorities and set SLAs (Service Level Agreements) Desirable: Related professional qualification or certification i.e., CIPP is desired but not essential to the role Knowledge of SAP Payroll system Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: Hybrid working between your home and our Basingstoke HQ Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Payroll Administrator, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is the job Joining the AA as a Payroll Administrator, you will be joining our busy and fast-paced Payroll team who are responsible for the full range of Payroll transactional processes. You will provide payroll advice and support to all our colleagues in line with organisational policies, procedures, and legal requirements. In addition, you will ensure all payroll processing remain compliant with AAs governance as well for FSA, HMRC and other regulatory bodies. We are looking for an individual who has experience working within a Payroll environment, has the ability to prioritise work and thrive off high pressure to meet KPIs and SLAs to ensure payroll is accurate and on time. What will I be doing? Maintain a detailed understanding of all legislation that impacts on payroll processing ensuring that payroll policies and procedures are followed and adhere compliance with the relevant legislations and regulations Ensure employee data is effectively processed and maintained using SAP and HR databases in accordance with the requirements of the balanced scorecard Maintain competence and understanding of the payroll process/procedures for the reconciliation to the General Ledger and subsequent payments to HMRC, Courts and all other third parties in a timely and professional manner including monthly cumulative tax and NI records Develop and maintain collaborative relationships with relevant operational management wider HR teams to ensure there is a cohesive approach between business areas/functions striving towards the same goals/objectives Keep up to date with amendments and changes for appropriate legislation and payroll best practice and reflect these changes by also sharing knowledge/skills within own team to continuously drive improvement throughout the department Support colleagues to ensure that all payroll activity, including transactional processing, compliance activity and reporting processes are completed in a timely and efficient manner What do I need? Essential: Previous experience working within a Payroll environment Strong understanding of Income tax, National Insurance, Occupational, Statutory Sick Pay (SSP), Parental Leave, and Pension Schemes as well as other related legislations/regulations Excellent communicator with all individuals including Senior Leaders, Executives and Directors with a 'customer centric' mindset to go the extra mile Possess confident numeric skills with attention to detail and a passion to deliver high quality outcomes Confident user of Microsoft Office products, particularly Word and Excel Ability to work well independently managing own workload but also as part of a team within a fast-paced environment handling conflicting priorities and set SLAs (Service Level Agreements) Desirable: Related professional qualification or certification i.e., CIPP is desired but not essential to the role Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (Hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Lead Digital Acquisition Analyst, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support, and development opportunities. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing career within Digital. This is the job Joining the AA as a Lead Digital Acquisition Analyst, you will work closely with the Digital Analytics Manager and manage a small team of App Analysts to provide data, reporting and analysis which illustrates a full picture of the performance across Digital Acquisition journey i.e., assets, channels and marketing activity. You will build queries and automate interesting data sets, and analyse data to drive the optimisation of journeys, along with supporting the tagging and development of the website and AA app. By doing so, you will help provide greater insight and analysis for the performance of journeys that impact customers as they purchase a product such as UK Breakdown or Insurance etc. This is a great opportunity for someone to come in and lead on our efforts with the development of digital analytics acquisition areas of the AA. As well as have access to skilled individuals across Tagging & Implementation, Web & App Developers, Product Owners and Business Analysts. What will I be doing? Provide leadership across Digital Analytics Acquisition journeys by providing accurate data, reporting and dashboards to key stakeholders using the available technology stack Deliver support for BAU reporting across the Digital Service and App team - not just by simply delivering data, but also providing insights and suggestions for improvement and optimisation Committed to staying up to date with industry developments, best practices, consumer experience research and new technologies with a view of proposing and delivering these opportunities to key stakeholders at all levels including Senior Leaders, Executives and Directors Line manage Analyst resources providing mentoring and coaching including more Junior resources Drive the data management for Google Big Query and other data initiatives that require digital input Support the migration and establishment of Reporting for App across move to GA4 and latest company reporting environments and standards What do I need? Essential: Demonstrable hands-on background in Digital Data & Analytics with ability to produce high-quality accurate analysis Strong building/adjusting SQL skills with good knowledge/understanding of Google BigQuery Knowledge of digital across web & app (best practice design and technical understanding an advantage) Experience using Google Analytics, Google Firebase and Google Data Studio Experience working with stakeholders with both technical and non-technical colleagues, in particular Senior Leaders, Executives and Directors Strong people skills, ability to inspire and willing to share expertise with other team members Desirable: Experience of tag management process and tracking using tools such as Tealium or GTM Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Job Title: Finance Business Partner Location: Basingstoke (flexible working) Contract: Full Time/Permanent Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Finance Business Partner, you'll join our exciting journey to fulfil our future vision. We aim to support the UK's 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job As Finance Business Partner for The AA's in-house underwriter, you will support the next phase of business growth and provide the teams with a "go to" finance resource. In this role you will be to support senior management in our in-house claims handler business. You will strengthen financial control and further develop reporting and analysis whilst being very 'hands-on', giving you broad finance & commercial exposure, with the opportunity to develop underwriting knowledge. This role will continue to evolve as necessary to support the needs of the AA's underwriting division. The Insurer has recently started to implement Anaplan budgeting software and this role would suit someone with strong Excel skills and keen to transfer this into a more robust planning model. What will I be doing? Finance business partner for the finance insurance division, provide an expert service covering a range of specialist financial, accounting and reconciliation activities, to deliver a high level of service Produce accurate, detailed reports, statements, and schedules in accordance with established timescales, to include actuals, forecasting, budgeting and cashflow and operation and maintenance of the supporting process Prepare monthly summaries of balance sheet in order to demonstrate complete reconciliation and ensure accuracy of the balance sheet. Undertake accurate and comprehensive analyses of transactions supporting values reported, investigate any anomalies arising, correct and ensure that action is taken to eliminate recurrence. Manage the divisional budgets and forecasts for the three entities and ensuring there is always a view on the full year financials for P&L, BS and Cashflow. Produce monthly variance analysis and use this information to either steer actuals or improve planned assumptions. What do I need? Capability, Knowledge and Experience: Previous finance experience with extensive business partnering skills Accounting policies and processes knowledge and experience Strong budget and reporting knowledge - experience of financial modelling Ability to engage with wider peers and foster strong relationships Ability to present financial information in a concise and confident manner to both financial and non-financial staff. Education and Qualifications: This role would suit a part/newly qualified accountant (CIMA, ACCA) Personal Characteristics: Commercially minded Accurate, thorough and reliable Self-motivated, highly organised and methodical with attention to detail Creative and dynamic thinker Additional Information As a valued member of our team, you'll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you're looking for here. We're always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: Discounted home and motor insurance ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members. Plus, so much more! Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. We're an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age. We hope to hear from you soon.

Company description Location: Hybrid working between your home and our HQ in Basingstoke Employment Type: Full Time, Permanent Additional Benefits: Car Allowance, Private Medical & Annual Bonus Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As an IT Infrastructure Project Manager, you'll join our exciting journey to fulfil our future vision. We aim to support the UK's 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job Joining the AA as an IT Infrastructure Project Manager, you will managing and implementing a variety of IT Projects and scope within our Capital Expenditure portfolio within the IT Operations area in particular with Infrastructure, End User Computing (EUC) and IT Security. Each project will need to be implemented to time and cost and adhering to the agreed AA Project Governance Framework. You will be joining a skilled projects team and providing your wealth of project management expertise and knowledge with other project managers as well as driving forward strategic and tactical change implementation. We are looking for someone who is strong IT Project experience on an array of scale and technical scope in particular, Infrastructure and End User Computing (EUC) and would like to play a key role in creating the future of the AA. What will I be doing? Overall responsible for the full end to end planning and delivery of projects in a controlled and timely manner Management of project budget and forecasting Identifying, assessing, and monitoring risks, issues, dependencies and change requests to ensure projects are delivered to time, cost and quality criteria and solutions are cost effective, resilient and supportable Working with the appropriate IT resources in order to make recommendations regarding project delivery and implementation approaches which minimise risk whilst meeting project timeline and cost objectives Communicating the progress and status of projects to the project sponsor and other members of the project team and act as part of steering groups as and when appropriate / required Identifying and making recommendations on resources required that optimises each implementation What do I need? Essential: Strong IT Project experience, particularly working on Infrastructure & End User Computing (EUC) Excellent stakeholder management skills at all levels including Senior Leaders, Executives and Directors Deep understanding of the project lifecycle and proficient working within a variety of project methodologies/practices i.e, Waterfall, Agile etc. Experience of delivery of large-scale programmes and projects Passionate about IT and keen problem-solver Ability to work well alone as well as within a wider team, prioritise workload with an analytical approach Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (Hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Senior Product Analyst, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is the job Joining the AA as a Senior Product Analyst, you will be responsible for managing reporting and analysis across multiple business areas and Digital products. You will directly manage a team of Digital Analysts ensuring accurate capture and processing of digital data via number of technologies i.e., Google Big Query, Google Analytics, Doubleclick etc. by playing an instrumental role driving improvements through data to existing journeys whilst working closely with the key business areas. We are looking for someone who can help us understand the 'why' and identify opportunities for further revenue and volume growth through our channels and website. Driving the digital analytics agenda across the business. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing career within Digital. What will I be doing? Use data and analysis with the intent to deliver meaningful change and opportunities for growth and efficiency Ensure data is readily available to key stakeholders through automated reports and dashboards Deliver analysis of TheAA and digital marketing channels to optimise performance, including but not limited to; PPC, SEO, Affiliates and Display Line manage Digital Analysts, driving the agenda and workload for Product - shaping their development and ensuring focus across key growth areas for the organisation Consistently check all reporting and analysis for accuracy and work proactively with colleagues to ensure they are making accurate data-led decisions Ensure third-party data sources i.e., Google Ads are integrated into digital data tools and end user reports. Take a proactive approach with reviewing existing systems/processes, reporting and analysis by keeping up to date with industry developments, best practices and new technologies What do I need? Essential: Proficient demonstrable experience delivering digital data analysis and identifying opportunities Previous people management experience with ability to coach/mentor Experience working with stakeholders with both technical and non-technical colleagues, in particular Senior Leaders, Executives and Directors Familiarity with Google Analytics, Google Ads and Google Data Studio Proficient user of SQL particularly for Google Big Query Ability to work manage high-pressure workload and multiple projects to meet KPIs/SLAs and coordinate direct reports where necessary Desirable: Knowledge of tag management/data layer implementation Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (Hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Digital Tagging & Implementation Specialist, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing career within Digital. This is the job Joining the AA as our Digital Tagging & Implementation Specialist, you will be responsible for providing crucial tagging and implementation to enable effective report and data analysis for web and app. You will work closely with key stakeholders to deliver end-to-end tagging from providing briefs to developers for data layer updates, implementing tags and conducting testing to ensure data captured is accurate. We are looking for someone who has strong tag management experience within Digital and Data but also someone who has keen eye for continuous improvement to drive consistent efficiencies. What will I be doing? Implement tags via Tealium iQ and EventStream Ensure tagging and implementation is fulfilled across all existing and new products Work closely with the product scrum and development teams across web and app Use JavaScript to enhance and improve data collection Be responsible for driving efficiencies across tags and pixels by monitoring data/tag quality and investigating, troubleshooting, and resolving issues/discrepancies Produce and maintain documentation on tagging and the datalayer across products/journeys looking for opportunities and improvements by reviewing existing systems and processes Ensure as a business, we remain compliant with regulatory standards and best practices by also keeping up to date with the latest requirements and general tagging standards What do I need? Essential: Proficient experience across tagging, implementation, data layers and digital data within a commercial environment Experience of working directly with tag management solutions i.e., Tealium iQ, Google Tag Manager etc. Both experience and understanding of Google Analytics data, Universal Analytics, Google Firebase and GA4 Excellent communication skills with ability to talk to both technical and non-tech savvy individuals including Senior Leaders, Executives and Directors to drive digital change Knowledge of regulatory standards across tagging and web/app and passionate to drive a 'deliver through excellence' best practice Prior experience working with JavaScript, particularly an ability to write JavaScript queries Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: Hybrid working between your home and our London office Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As one of our Insights Analysts, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support, and development opportunities. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing Digital Analytics career. This is the job We are currently recruiting for several Digital Insights Analysts to join the AA to support our journey to grow, diversify and modernise the future. You will be part of an established Digital Analytics team and will work on an array of AA products and services i.e., vehicle, home, insurance, roadside assistance etc. You will produce automated reporting and provide detailed analysis whilst working with a variety of stakeholders across multiple business areas, third parties i.e., price comparison sites as well as wider teams including Marketing and Web Development to drive forward the development and improvement of our wider Digital journey. We are looking for experienced Digital Analysts from an array of backgrounds, so whether you have worked with Artificial Intelligence (AI), Website Development, Self-Service, Product Development, or commercial services; we want to hear from you! What will I be doing? Ensure accurate capture and processing of digital data Work collaboratively and alongside the CRO team to assess and identify opportunities for testing and optimisation Ensure data is readily available for key stakeholders through automated reports and dashboards Deliver analysis of the relevant business area and/or product and digital marketing channels to optimise performance, including but not limited to; PPC, SEO, Affiliates and Display Identify opportunities for growth and efficiency by reviewing existing systems, processes, reporting and analysis Share up to date industry developments, best practices, and new technologies with other team members to ensure reporting and analysis is accurate and proactive What do I need? Essential: Previous hands-on experience as a Digital Analyst Experience using leading digital analytic tools and software to create automated reporting/dashboards Stakeholder management experience to drive Digital change using excellent communication skills with both technical and non-tech savvy individuals Demonstrable experience of using data and analysis to inform key business decisions and recommendations Understanding with Google Analytics, Google Ads and Google Data Studio Experienced SQL user particularly for Google Big Query Desirable: Experience of tag management would be great to have but not essential Any Digital/Analytics related professional qualifications/certifications Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (Hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As one of our Digital Analysts, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support, and development opportunities. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing Digital Analytics career. This is the job We are currently recruiting for several Digital Analysts to join the AA to support our journey to grow, diversify and modernise the future. You will be part of an established Digital Analytics team and will work on an array of AA products and services i.e., vehicle, home, insurance, roadside assistance etc. You will produce automated reporting and provide detailed analysis whilst working with a variety of stakeholders across multiple business areas, third parties i.e., price comparison sites as well as wider teams including Marketing and Web Development to drive forward the development and improvement of our wider Digital journey. We are looking for experienced Digital Analysts from an array of backgrounds, so whether you have worked with Artificial Intelligence (AI), Website Development, Self-Service, Product Development, or commercial services; we want to hear from you! What will I be doing? Ensure accurate capture and processing of digital data Work collaboratively and alongside the CRO team to assess and identify opportunities for testing and optimisation Ensure data is readily available for key stakeholders through automated reports and dashboards Deliver analysis of the relevant business area and/or product and digital marketing channels to optimise performance, including but not limited to; PPC, SEO, Affiliates and Display Identify opportunities for growth and efficiency by reviewing existing systems, processes, reporting and analysis Share up to date industry developments, best practices, and new technologies with other team members to ensure reporting and analysis is accurate and proactive What do I need? Essential: Previous hands-on experience as a Digital Analyst within a medium-large scale environment Experience using leading digital analytic tools and software to create automated reporting/dashboards Stakeholder management experience to drive Digital change using excellent communication skills with both technical and non-tech savvy individuals Demonstrable experience of using data and analysis to inform key business decisions and recommendations Understanding with Google Analytics, Google Ads and Google Data Studio Experienced SQL user particularly for Google Big Query Desirable: Experience of tag management would be great to have but not essential Any Digital/Analytics related professional qualifications/certifications Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Company description Location: London (hybrid working) Employment Type: Permanent, full time Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Digital Tag Management Specialist, you'll always go the extra mile for our members. In return, we'll go the extra mile for you, with excellent training, support and development opportunities. This is a fantastic time to join the AA as we continue to evolve our Digital journey and an exciting opportunity to build a long-standing career within Digital. This is the job Joining the AA as our Digital Tagging & Implementation Specialist, you will be responsible for providing crucial tagging and implementation to enable effective report and data analysis for web and app. You will work closely with key stakeholders to deliver end-to-end tagging from providing briefs to developers for data layer updates, implementing tags and conducting testing to ensure data captured is accurate. We are looking for someone who has strong tag management experience within Digital and Data but also someone who has keen eye for continuous improvement to drive consistent efficiencies. What will I be doing? Implement tags via Tealium iQ and EventStream Ensure tagging and implementation is fulfilled across all existing and new products Work closely with the product scrum and development teams across web and app Use JavaScript to enhance and improve data collection Be responsible for driving efficiencies across tags and pixels by monitoring data/tag quality and investigating, troubleshooting, and resolving issues/discrepancies Produce and maintain documentation on tagging and the datalayer across products/journeys looking for opportunities and improvements by reviewing existing systems and processes Ensure as a business, we remain compliant with regulatory standards and best practices by also keeping up to date with the latest requirements and general tagging standards What do I need? Essential: Proficient experience across tagging, implementation, data layers and digital data within a commercial environment Experience of working directly with tag management solutions i.e., Tealium iQ, Google Tag Manager etc. Both experience and understanding of Google Analytics data, Universal Analytics, Google Firebase and GA4 Excellent communication skills with ability to talk to both technical and non-tech savvy individuals including Senior Leaders, Executives and Directors to drive digital change Knowledge of regulatory standards across tagging and web/app and passionate to drive a 'deliver through excellence' best practice Prior experience working with JavaScript, particularly an ability to write JavaScript queries Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Diverse learning and development opportunities to support you to progress in your career 25 days annual leave plus 8 bank holidays Free AA breakdown membership after 12 months, 50% discount in your first year Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Worksave pension scheme with up to 7% employer contribution Dedicated Employee Assistance Programme Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Job Title: Learning & Performance AdministratorLocation: Oldbury (Hybrid Working)Contract: Full Time/ 12 Month Fixed Term Contract Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the road. There for our members wherever and whenever they need us, we're always ready for anything. That's why, for over 100 years, we've continued to evolve and adapt. Today, as the nation's number one motoring organisation, we offer a range of excellent products and services to millions of customers. As our Learning & Performance Administrator, you'll join our exciting journey to fulfil our future vision. We aim to support the UK's 17m drivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision. This is the job The Learning & Performance Administrator will assist the Learning & Performance Systems Analyst with the day-to-day management of both the MyLearning and MyPerformance systems. Within in this role, you will have the opportunity to be involved in all reporting and general administration of both systems, including problem solving, liaising and resolving queries with users across the business ranging from entry level to senior management. Which include setting up / uploading e-learning, building reports, managing and resolving user queries. What will I be doing? Administrate the Learning Management System (MyLearning) for BAU activities; Supporting the Learning & Performance Systems Analyst with testing as part of Change/Technical activities. Administer & support the MyPerformance system including but not limited to; running reports, managing, and resolving user queries, supporting with upgrades and the testing that is required as a result, user management. Establish and maintain relationships with key stakeholders to ensure they are represented and kept informed on queries / changes. Supporting reporting requirements from MyLearning & MyPerformance and analysing MI. Own, identify, research, and resolve MyLearning & MyPerformance technical queries for all users. What do I need? Capability, Knowledge and Experience: Excellent communication skills - phone, face to face and written Enjoys learning new / complex systems and using them to solve problems Customer focus Attention to detail Confident to challenge the status quo and improve processes and customer experience Good knowledge of all Microsoft packages and working within a corporate office environment Personal Characteristics: Able to work well with a range of people both within and outside of the organisation. Excellent organisational skills Ability to multi-task and juggle different demands from various areas of the business Time management Willingness to learn Additional Information As a valued member of our team, you'll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you're looking for here. We're always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you'll have access to, as part of our team: Discounted home and motor insurance ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members. Plus, so much more! Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times. We're an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age. We hope to hear from you soon.