Platinum Resourcing

Our client, a global training consultancy based in Henley on Thames, is seeking a Training & Events Coordinator. Due to continued growth, this is an exciting time to join the team. Salary 27,000 per annum plus a 3,600 tax-free annual bonus, as well as a 5% annual bonus. Working hours, Monday to Friday 9am to 5pm, 4 days working in the office, Friday working from home. You will be supporting the Directors and Associates in the delivery of workshops across the globe. You will take ownership of the operational delivery of projects once handed over from the sales team, ensuring all aspects are managed efficiently from start to finish. Responsibilities Support the Client Services Director on cross-functional business improvement projects Manage and lead internal operational projects, with potential for external project management responsibilities over time Manage pre-communication with delegates, ensuring a seamless onboarding experience Set up and distribute links and communications for virtual programs Organise and maintain program content, including setting up SharePoint files and arranging printing Pack and arrange delivery and collection of program materials for face-to-face programs Book travel and flights for facilitators with a view to driving efficiencies and reviewing policy Secure program timings with key client contacts and coordinate program setup with facilitators Manage expenses, invoicing and financial tracking, ensuring accurate billing and supporting profitability analysis Maintain and update delegate details in shared databases, tracking program progress Oversee timesheet submissions for programs Handle vendor setups and purchase order processes Review expenses and profitability post project and suggest improvements where needed Gather and consolidate program feedback for continuous improvement Obtain case studies and testimonials from clients Ensure facilitators have access to relevant dashboards Manage translation of materials and liaise with internal or external design teams as needed Proactively identify opportunities to improve processes and support business efficiency About you Proven commercial operational experience Intermediate project management skills Strong organisational skills with the ability to manage multiple projects simultaneously Excellent communication skills, both written and verbal, with the ability to build and maintain strong client relationships Strong problem-solving skills with a continuous improvement mindset Excellent time management with the ability to prioritise workload effectively and respond to queries in a timely manner High proficiency in Microsoft Office including PowerPoint, Excel and Word and familiarity with CRM or project management tools Ability to work autonomously and collaboratively within cross-functional teams Strong attention to detail and commitment to delivering high-quality work under tight deadlines A proactive and flexible approach with the ability to remain calm under pressure

Joining the Windsor store of a highly regarded and growing fashion focused retail brand, you will play a key role in supporting the Store Manager in delivering an exceptional in store experience whilst helping to drive team performance and overall store success. Working within a friendly and collaborative environment, this is an excellent opportunity for an experienced retail professional to take the next step in their career, gaining hands on involvement in both the commercial and operational aspects of store management. The role will involve supporting the day to day running of the store, motivating team members, maintaining high visual standards and ensuring consistently high levels of customer service within a fast paced retail setting. The position requires strong communication and organisational skills, alongside a proactive and hands on approach to leadership within a fast paced retail environment. This is a full-time position working 40 hours per week on a rota basis across the store's opening hours of Monday to Saturday 10:00am - 6:00pm and Sunday 11:00am - 5:00pm. Salary £29,000 per annum. Benefits include staff discount, company pension scheme, ongoing training and development, supportive team environment and career progression opportunities. Duties: Lead by example to deliver outstanding customer service at all times Support the Store Manager in achieving store sales targets and KPIs Assist with the training and development of new team members Act as Duty Manager in the absence of senior management Handle customer queries and resolve complaints professionally Maintain high visual merchandising and store presentation standards Support stock control, replenishment and deliveries Assist with till operations including refunds and end of day procedures Ensure fitting rooms and shop floor areas are kept clean and organised Skills and Experience required: Previous supervisory or team leadership experience within a fast paced retail environment Excellent communication and organisational skills A hands on and proactive approach Ability to motivate and support a team Strong customer service skills Flexible approach to working hours including weekends