This role is responsible for the implementation of support on site for a specific customer and ensures that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Commissioning installations providing quality assurance and responding to customers' needs in both proactive and reactive response. They will assist with all support agreements and highlight potential risks tothe Customers at the earliest opportunity, providing excellent service. This individual is expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions. Experience Required: • Minimum of 2 years' experience, installing and supporting Audio Visual and Video Conferencing solutions.• Ideally experience in Crestron systems (programming not necessary), Exterity IPTV, Extron, Cisco codecs, Biamp/QSC, MS and Webex Teams. Certification Required: • Working towards Avixa CTS (creating, operating and servicing AV solutions). Main Duties and Responsibilities: • Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK.• Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations with our clients.• Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.• Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.• Proactively building close working relationships with the Cinos customer portfolio.• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.• Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.• Commissioning of Cinos Installations to provide quality assurance.• Any other relevant duties required for the role. Personal Requirements: • Believe in Excellence! Strive towards excellence and take pride in your work.• Be articulate, driven, positive with a can do will do attitude.• Comfortable working in an autonomous environment.• The successful applicant will be a highly motivated and disciplined individual.• You must be a Team player; willing to go the extra mile and collaborate effectively with your colleagues in order to assist with the resolution of technical issues. • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.• Ability to work independently is essential on occasions, and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.• Analytical and problem-solving skills.• Resilience and tenacity.• Proactive, self-driven and independent.• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.• A basic working knowledge of IT system functionality, installation processes and techniques.• Basic knowledge of Teams and Webex integration.• Always maintain a professional approach to client / customer interaction.• A high standard of attention to detail to ensure accuracy and efficiency.• Willingness to look for continued improvement in all works undertaken.• Excellent time management and punctuality.• Trustworthiness and honesty.• Flexible approach to working hours.• Good administration and organisation skills.• Hold no known barriers preventing government and military level security vetting processes.• To look after and be responsible for all company property in your possession and to report any loss or damage immediately.• If responsible for a vehicle, ensure the vehicle is kept clean, tidy, and checked for serviceability on a weekly basis.• If traveling, to report any road traffic accidents or convictions you receive to the director - immediately on enforcement.• Basic knowledge of Microsoft Office.
Dec 05, 2022
Full time
This role is responsible for the implementation of support on site for a specific customer and ensures that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Commissioning installations providing quality assurance and responding to customers' needs in both proactive and reactive response. They will assist with all support agreements and highlight potential risks tothe Customers at the earliest opportunity, providing excellent service. This individual is expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions. Experience Required: • Minimum of 2 years' experience, installing and supporting Audio Visual and Video Conferencing solutions.• Ideally experience in Crestron systems (programming not necessary), Exterity IPTV, Extron, Cisco codecs, Biamp/QSC, MS and Webex Teams. Certification Required: • Working towards Avixa CTS (creating, operating and servicing AV solutions). Main Duties and Responsibilities: • Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK.• Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations with our clients.• Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.• Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.• Proactively building close working relationships with the Cinos customer portfolio.• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.• Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.• Commissioning of Cinos Installations to provide quality assurance.• Any other relevant duties required for the role. Personal Requirements: • Believe in Excellence! Strive towards excellence and take pride in your work.• Be articulate, driven, positive with a can do will do attitude.• Comfortable working in an autonomous environment.• The successful applicant will be a highly motivated and disciplined individual.• You must be a Team player; willing to go the extra mile and collaborate effectively with your colleagues in order to assist with the resolution of technical issues. • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.• Ability to work independently is essential on occasions, and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.• Analytical and problem-solving skills.• Resilience and tenacity.• Proactive, self-driven and independent.• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.• A basic working knowledge of IT system functionality, installation processes and techniques.• Basic knowledge of Teams and Webex integration.• Always maintain a professional approach to client / customer interaction.• A high standard of attention to detail to ensure accuracy and efficiency.• Willingness to look for continued improvement in all works undertaken.• Excellent time management and punctuality.• Trustworthiness and honesty.• Flexible approach to working hours.• Good administration and organisation skills.• Hold no known barriers preventing government and military level security vetting processes.• To look after and be responsible for all company property in your possession and to report any loss or damage immediately.• If responsible for a vehicle, ensure the vehicle is kept clean, tidy, and checked for serviceability on a weekly basis.• If traveling, to report any road traffic accidents or convictions you receive to the director - immediately on enforcement.• Basic knowledge of Microsoft Office.
Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.
Dec 01, 2022
Full time
Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.
Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.
Dec 01, 2022
Full time
Nowhere to progress in your current job, this company have a defined career paths from AV installation to project management. A global systems integrator, gold cisco partner, gold Microsoft partner, gold investors in people. A truly great company offering great prospects for AV Installation engineers. We are looking for an experienced AV insulation engineers to work for this high growth global systems integrator. You will be part of an insultation team who instal high end AV systems. If you have not passed your CTS no problem the company will get you through the qualification. This is a great opportunity for installation engineers to develop a longer term career. Experience Required• Minimum 3 years installing AV equipment.• 12 months experience specifically dedicated to setting up and configuring AV equipment.• High level of experience on-site implementing knowledge gained during technical training courses to the extent where multiple areas of individual expertise can be identified. Technical Background / Certifications Required• AVIXA CTS Exam ideally completed and passed.• Commitment to complete AVIXA CTS-I.• Crestron DM and NVX.• Crestron Toolbox Software for troubleshooting.• Biamp Tesira.• Q-SYS.• Dante Level 1, (Ideally Level 2).• Microsoft Teams and Zoom Rooms.o E.g. Crestron Flex, Crestron Mercury, Poly, Logitech.• Zoom Integration Certification.• Cisco Video Conferencing endpoint deployment Main Duties and Responsibilities• Installation, configuration and testing of AV systems.• Produce and update technical documentation.• Review and advise on technical solution design.• Pre-site system staging configuration and testing.• System commissioning and handover.• Planning AV, IP networks, working with the client to ensure IT protocols and network security policies are adhered to• To be fully involved in all onsite installation activities without exception where assigned, this may at times include first or second fix tasks in advance of configuration works.• Excellent technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.• Ensure all works are completed to Company internal standards.• Excellent / Accurate interpretation of any provided technical documentation to ensure on-site install works are carried out correctly and accurately.• To ensure the termination and connection of all cabling and equipment is carried out to the highest standard, labelled, and installed neatly in accordance with standards.• Follow up directly any issues or technical questions with manufacturers.
UC Collaboration Consultant (Technical Operations) Do you have 2 - 3 year experience as a UC engineer, working toward or CCNP and looking for an opportunity to gain full CCNP then this global system integrator could be the right opportunity for you. They promote from within an offer support with trading and certification. Gold investors in people standard. A large part of support is to critical healthcare across the UK so looking for someone who wants to add real value. The wider team is spread through the UK so this position can be fully remote work form home. Experience Required • 2 years' relevant experience in a similar role is preferred. • Experience working with the following is desirable; • Cisco Call Manager, Unity & IM&P. • Expressways E's and C's, Cisco MRA. • Unified Contact Centre Express. • Packaged Contact Center Enterprise. • Tiger Billing. • Redbox or Eleveo Call Recording. • Enghouse ARC Console. • Webex Calling with Dubber. • SIP Protocols and Gateways. • Raising and overseeing 3rd party support cases. • Network knowledge related to Cisco Collaboration. • Call routing and fault investigation of logs and SIP traces - with an understanding of how this works. Certifications Required • Working towards or achieved Cisco CCNP Collaboration Certification. • Working towards other certifications of a relevant discipline. Main Duties and Responsibilities • Management and resolution of technical issues escalated by Tier 1 Engineering resource. • Processing and managing the queue of support tickets within the company IT Service Management tool. • Correctly recording all logged incidents and service requests/requests for information. • Timely escalation of technical issues to other functional teams withing the Support team. • Deliver proactive and reactive incident and problem management activities across supported infrastructures. • Providing technical support and guidance regarding a change to the existing infrastructure. • Development and deployment of internal tools designed to enhance the delivery of the companyService Portfolio. • Management and coordination of vendor TAC to abide by agreed service levels. • Abiding by company's ITIL aligned Service Management processes to ensure customers are managed in a consistent manner and in line with Customer Service standards. • Proactively building close and constructive work relationships with our customers. • Identifying continual service improvement opportunities within existing customers and ensuring that these opportunities are highlighted, recorded and delivered within appropriate timescales. • Incorporation into the company Out-Of-Hours On-Call Rota for periodic escalations out of hours • Adherence to all company environmental, health and safety policies. • Understand the contractual and service level agreements (SLA) of individual clients. • Participate in ongoing training and certification programs to increasingly add to knowledge base and ability to support all the company product range.
Dec 08, 2021
Full time
UC Collaboration Consultant (Technical Operations) Do you have 2 - 3 year experience as a UC engineer, working toward or CCNP and looking for an opportunity to gain full CCNP then this global system integrator could be the right opportunity for you. They promote from within an offer support with trading and certification. Gold investors in people standard. A large part of support is to critical healthcare across the UK so looking for someone who wants to add real value. The wider team is spread through the UK so this position can be fully remote work form home. Experience Required • 2 years' relevant experience in a similar role is preferred. • Experience working with the following is desirable; • Cisco Call Manager, Unity & IM&P. • Expressways E's and C's, Cisco MRA. • Unified Contact Centre Express. • Packaged Contact Center Enterprise. • Tiger Billing. • Redbox or Eleveo Call Recording. • Enghouse ARC Console. • Webex Calling with Dubber. • SIP Protocols and Gateways. • Raising and overseeing 3rd party support cases. • Network knowledge related to Cisco Collaboration. • Call routing and fault investigation of logs and SIP traces - with an understanding of how this works. Certifications Required • Working towards or achieved Cisco CCNP Collaboration Certification. • Working towards other certifications of a relevant discipline. Main Duties and Responsibilities • Management and resolution of technical issues escalated by Tier 1 Engineering resource. • Processing and managing the queue of support tickets within the company IT Service Management tool. • Correctly recording all logged incidents and service requests/requests for information. • Timely escalation of technical issues to other functional teams withing the Support team. • Deliver proactive and reactive incident and problem management activities across supported infrastructures. • Providing technical support and guidance regarding a change to the existing infrastructure. • Development and deployment of internal tools designed to enhance the delivery of the companyService Portfolio. • Management and coordination of vendor TAC to abide by agreed service levels. • Abiding by company's ITIL aligned Service Management processes to ensure customers are managed in a consistent manner and in line with Customer Service standards. • Proactively building close and constructive work relationships with our customers. • Identifying continual service improvement opportunities within existing customers and ensuring that these opportunities are highlighted, recorded and delivered within appropriate timescales. • Incorporation into the company Out-Of-Hours On-Call Rota for periodic escalations out of hours • Adherence to all company environmental, health and safety policies. • Understand the contractual and service level agreements (SLA) of individual clients. • Participate in ongoing training and certification programs to increasingly add to knowledge base and ability to support all the company product range.
Our client in Heart of Staines is going from strength to strength and is now looking for a Sales Support Coordinator to join them ASAP. You will be working within the Commercial Training Team and the day-to-day in this role can be very busy, so you will need to demonstrate coordination skills and will be able to manage priorities, always ensuring areas of the business are well looked after. Some duties you sill be responsible for: Liaising with customers (predominantly by email) for day-to-day training enquiries Uploading new and updating existing Salesforce records Managing the salesforce pipeline for training Supporting with templated responses to organisations seeking overseas recognition
Dec 03, 2021
Seasonal
Our client in Heart of Staines is going from strength to strength and is now looking for a Sales Support Coordinator to join them ASAP. You will be working within the Commercial Training Team and the day-to-day in this role can be very busy, so you will need to demonstrate coordination skills and will be able to manage priorities, always ensuring areas of the business are well looked after. Some duties you sill be responsible for: Liaising with customers (predominantly by email) for day-to-day training enquiries Uploading new and updating existing Salesforce records Managing the salesforce pipeline for training Supporting with templated responses to organisations seeking overseas recognition
