ROYAL BOROUGH OF GREENWICH

PRINCIPAL OFFICER - PRIVATE HOUSING REGULATION AND FIRE SAFETY We are thrilled to offer a compelling opportunity for an experienced and highly skilled Principal Officer to join our dedicated Private Housing and Environmental Health Standards team. This pivotal role is focused on ensuring fire safety compliance in high-rise and mid-rise residential buildings within the private rented sector. As Principal Officer, you will lead a specialist fire safety team, providing expert advice, driving policy development, and collaborating closely with key stakeholders including developers, leaseholders, landlords, managing agents, the Joint Inspection Team (JIT), the London Fire Brigade, Greater London Authority, Building Safety Regulator, and the Ministry of Housing, Communities & Local Government. Your leadership will be critical in shaping fire safety standards and enforcement strategies that protect thousands of residents. We are seeking a committed professional with extensive expertise in fire safety legislation, including the Housing Act 2004, Building Safety Act 2022, and Fire Safety Act 2021. The ideal candidate will possess a strong background in fire risk assessment for tall buildings, the ability to interpret complex technical reports, and proven experience managing enforcement actions confidently and effectively. This role offers a unique chance to make a real difference in resident safety and influence regulatory standards at a strategic level. In recognition of the specialist skills required, we offer a competitive £5,000 market supplement alongside the Grade PO5 salary. You will be supported by experienced Senior Officers and a Team Manager, with access to ongoing professional development including CPD, external training, and reimbursement of professional fees. We are also proud to offer flexible working arrangements, including hybrid working, to promote a healthy work-life balance. If you are a fire safety professional ready to step into a highly impactful and rewarding role, we encourage you to apply and join our passionate team committed to safer homes for all. For more information or to make an application, please visit jobsearch.royalgreenwich.gov.uk Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Environmental Health Officer / Lead Environmental Health Officer (dependent on experience) We're delighted to offer an exciting opportunity to join our forward-thinking, ambitious, and growing Environmental Health - Private Housing Regulation & Fire Safety Team at the Royal Borough of Greenwich. We're working hard to improve housing conditions and make homes safer and healthier in the private rented sector (PRS). Our team takes a proactive, well-informed approach with a clear focus on protecting the health and wellbeing of our residents. To keep making progress, we're looking for committed people who want to make a real difference in the community. You'll be joining a friendly, motivated, and professional team that takes pride in the work we do. Whether you're already a qualified Environmental Health Officer or looking to move into a Lead Officer role, we'll place you at the right level based on your skills, experience, and qualifications. In this role, you will lead or support targeted enforcement activities against non-compliant landlords, ensuring compliance with housing standards and residential licensing schemes to help create healthier, safer homes for our residents. You will deliver timely and effective interventions while working collaboratively within a values-driven, outcomes-focused team. Your contribution will also support the ongoing design and delivery of service improvements across the PRS. In return, we offer strong support for your professional development, including access to CPD opportunities and both internal and external training resources. We cover professional membership fees and provide flexible working arrangements, including hybrid working, to promote a healthy work-life balance. You'll be part of a service that values innovation, integrity, and meaningful impact in everything we do. You'll be supported by experienced Senior Officers and a dedicated Team Manager who are committed to your growth and development. We particularly welcome applications from individuals with experience in private sector housing regulation or other compliance-focused roles. For more information or to make an application, please visit jobsearch.royalgreenwich.gov.uk Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Senior User Researcher Hours: 35 hours / week Salary: £45,834 - £53,700 (The base salary for this role is up to £48,819, any offer made above this will be made up with a market supplement allowance) Closing date: 9 January 2022 Location: We're based in the heart of Woolwich, which is a great place to both live and work. Woolwich benefits from excellent transport links; buses, tubes, trains (just 21 minutes from central London and 10 minutes from The O2) and ferries, and soon to be Crossrail expansion. During the current COVID-19 response you will be working mainly at home; when the pandemic has abated, you'll have a mixture of home and office-based working. Who are we looking for? Our new Digital and Customer Service team are expanding and we are on the lookout for an empathetic, kind and curious person who has already started their career in user research. You will be one of five other researchers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Senior User Researcher, you'll be welcomed into a thriving, exciting in-house product team, alongside other user researchers, service designers, content designers, business analysts and product managers. It's essential you're open-minded, great at working in a team, have experience in applying a range of both qualitative and quantitative research, and most importantly are up for the challenge. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product. As a Senior User Researcher, you'll take a key role in the user research community across Royal Borough of Greenwich, setting standards and leading user research of new, complex products and services. You'll lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas to help define research focus, frame problems, uncover needs, strength and constraints. As a senior practitioner, you will be working through the entire design and delivery process, from primary and secondary research, making research actionable to evaluating the impact throughout a design and delivery process. What your day-to-day responsibilities will look like Work in the open with people's voice, participation and needs at the centre of all you do. Engage with our diverse community groups within the borough, acting as the bridge between data and lived experience and hearing how their voices and experiences can be translated into service delivery. Treat staff as equally valued users as residents. Build relationship and gain empathy to understand their service needs and guide delivery in the same evidence-driven way. Help people see their services through a people lens with a design state of mind. Use data, evidence, design thinking and agile ways of working to solve problems, test ideas quickly to learn things that matter. Map services, identify opportunities and prioritise into service and product capabilities. Work with different types of service across digital and non-digital channels and access methods. Help stakeholders to reimagine their services and products to improve service outcomes and reduce the cost of delivery. Work with senior leaders across the council to help them understand user research and insights, helping them see what's possible. Use agile ways of working to iterate what you do and be an ambassador for agile ways of working as well as human-centred design. Take a key role in developing and growing the user research community of practice, codifying ways of working. Manage, coach and develop our people and manage performance robustly. Proactively look for opportunities to improve the internal process of knowledge management, learning and development, feedback, running design critique and meetings, etc. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! To apply or for more information please visit our website and apply online by 9 January 2022. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. Application close date: 9 January 2022 Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Senior Service Designer Hours: 35 hours / week Salary: £49,827 - £56,141 (The base salary for this role is up to £48,819, any offer made above this will be made up with a market supplement allowance) Closing date: 9th January 2022 Who are we looking for? Our new Digital and Customer Service team are expanding and we are on the lookout for an empathetic, kind and curious person who has already started their career in service design. You will be one of six other service designers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Senior Service Designer, you'll be welcomed into a thriving, exciting in-house product team, alongside other service designers, user researcher, content designers, business analysts and product managers. It's essential you're open-minded, great at working in a team, have experience in designing services that are fast, accessible, joint-up and simple to use. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product. As a Senior Service Designer, you'll take a key role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You'll directly lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery. As a senior practitioner, you will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change. Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! For more information or to apply, please visit royalgreenwichcareers.com and apply online by 9th January 2022. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. Application close date: 9th January 2022. Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Lead Service Designer Hours: 35 hours / week Closing date: 9th January 2022 Who are we looking for? Our new Digital and Customer Service team are expanding, and we are on the lookout for an empathetic, kind and strategic leader in service design. You will lead a multi-level team of six service designers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Lead Service Designer, you'll be welcomed into a thriving, exciting in-house product team, alongside other service designers, user researcher, content designers, business analysts and product managers. It's essential you're open-minded, great at working in a team, have experience in developing people, growing practices, and designing services that are fast, accessible, joint-up and simple to use. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product. As a Lead Service Designer, you'll take a lead role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You'll directly lead on our most complex, risky, and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery. You will lead by example by being the senior practitioner of the team, working through the entire design and delivery process, from framing problems, understanding, and visualising service landscape, improving, and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change. Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! To apply or for more information, please visit royalgreenwichcareers.com and apply online by 9th January. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. Application close date: 9th January 2022 Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Product Manager Hours: 35 hours per week Closing date: 9th January 2022 Who are we looking for? Our new Digital and Customer Service team is expanding and we are on the lookout for an impact-driven, kind and curious person who has already started their career in product management and project leadership. You will be one of five other Product Managers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Product Manager, you'll be welcomed into a thriving, exciting in-house product team, alongside other user researchers, service designers, content designers, product designers and business analysts. It's essential you're open-minded, great at working in a team, have experience of product management, or worked in an adjacent discipline (such as service design, user research, interaction design or business analysis) where you contributed heavily to a product or service's direction and strategy. Most importantly, you'll want to bring your experience to our amazing mission and are up for the challenge of making public service and government better. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Lead/ Senior Product Manager. As a Product Manager, you'll lead multidisciplinary teams to deliver early value and take new resident and staff services from discovery to live, as well as iterating existing ones. You'll be working in close partnership with our existing teams in the council, who want to improve their services. You'll be a great active listener, understanding their problems and balancing between user need, business need and technical constraints, to build products and services the whole council can be proud of. You'll be the voice of the user - whether it's residents or staff - inside your team and with the stakeholders you work with, using data and research to guide your decisions and making sure everything you build meets user needs. You'll lead all stages of the product lifecycle, from first vision and strategy to road mapping and then into delivery. We are looking for people who are curious about technology, but who don't see building something 'shiny and new' as an end in itself. Rather, you will care deeply about the problems that face our residents and staff, and leverage technology and product design to improve outcomes for them. You'll join one of our skilled, multidisciplinary product teams. The teams are empowered, with the autonomy to take decisions at as close a level to our users as possible. We're looking for people who care not only about iterating and improving our services; you should also be passionate about experimentation and continuous improvement to your team's working practices, and those of the wider directorate. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change. Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! To apply, please visit our website via the button below. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. Application close date: 9th January 2022 Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Senior Product Designer Salary: £45,834 - £58,582 (the base salary for this role is up to £48,819, any offer made above this will be made up with a market supplement allowance) Who are we looking for? Our new Digital and Customer Service team are expanding. We are on the lookout for an empathetic, kind and curious person who has already started their career in Digital Product Design, UX Design or Interaction Design. You will care deeply about user needs, building sustainable products. You will be one of six other Product Designers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. As a Senior Product Designer, you'll be welcomed into a thriving, exciting in-house product team, alongside other product designers, user researcher, service design content designers, business analysts and product managers. It's essential you're open-minded, great at working in a team, have experience in designing products that are simple, useful, and accessible. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product. As a Senior Product Designer, you'll take a key role in the product design community across Royal Borough of Greenwich, setting standards and leading on our most complex and interdependent service areas and products in an empowered multidisciplinary environment. As a senior practitioner, you will be working through the entire product lifecycle of discovery, alpha, beta and live. You will identify product opportunities, contribute to product strategy and proposition, design end-to-end experiences and build living 'product eco-system'. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change. Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! For more information or to make an application, please visit our website and apply online by 9th January. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. Application close date: 9 January 2022 Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Role: Lead User Researcher Hours: 35 hours per week Salary: £55,017-£58,242 Location: We're based in the heart of Woolwich, which is a great place to both live and work. Woolwich benefits from excellent transport links; buses, tubes, trains (just 21 minutes from central London and 10 minutes from The O2) and ferries, and soon to be Crossrail expansion. During the current COVID-19 response you will be working mainly at home; when the pandemic has abated, you'll have a mixture of home and office-based working. Who are we looking for? Our new Digital and Customer Service team is expanding and we are on the lookout for an empathetic, kind and strategic leader in user research. You will lead a multi-level team of five User Researchers. It's an exciting time to join our team, as we've recently published our first ever digital strategy and want you to be a part of making our strategy a reality. You will help us on our mission to make the Royal Borough of Greenwich a truly digital council and borough over the next four years and beyond. It's essential you're open-minded, great at working in a team, have experience in developing people, growing practices, and applying a range of both qualitative and quantitative research, and most importantly are up for the challenge. Most importantly you are up for the challenge to make public service more outcome-focused and growing a new practice. We are a new team, so there's plenty of scope for having your say! What your role will involve: You'll be part of our brand-new in-house product function as part of the Digital and Customer service team. You'll report to the Head of Product. As a Lead User Researcher, you'll take a lead role in the User Research community across Royal Borough of Greenwich, setting standards and leading user research of new, complex products and services. You'll directly lead on our most complex, risky and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas to help define research focus, frame problems, uncover needs, strength and constraints. You will lead by example by being the senior practitioner of the team, working through the entire design and delivery process, from primary and secondary research, making research actionable to evaluating the impact throughout a design and delivery process. What your day-to-day responsibilities will look like Build and lead a user research team and community at the Royal Borough of Greenwich; hire team members, codify ways of working, set standards of practice and behaviour based on modern industry standards and your experience. Lead on developing and growing the user research community of practice Act as ambassador for human-centred design, evidence-based approach and agile ways of working across the council. Work closely with different types of services across digital and non-digital channels, particularly large, complex service areas to help them build empathy and evidence, see opportunities to transform their areas, coaching them to build ambitious plans. Work in the open with people's voice, participation and needs at the centre of all you do. Engage with our diverse community groups within the borough, acting as the bridge between data and lived experience and hearing how their voices and experiences can be translated into service delivery. Treat staff as equally valued users as residents. Build relationship and gain empathy to understand their service needs and guide delivery in the same evidence-driven way. Help people see their services through a people lens with a design state of mind. Help stakeholders to reimagine their services and products to improve service outcomes and reduce the cost of delivery. Use data, evidence, design thinking and agile ways of working to solve problems, test ideas quickly to learn things that matter. Line manage people, develop talent and manage performance robustly. Actively look for opportunities to improve the internal processes of knowledge management, learning and development, getting feedback, running design critique and meetings, etc. Run events and give development opportunities. Why join Royal Greenwich: Royal Greenwich is proud to be a borough synonymous with first class modern services. A world class heritage site, our communities are vibrant and diverse, and we pride ourselves on being a well-managed, well-run authority. We are going through a digital transition and are on the hunt to recruit like-minded team members to be a part of the challenge. We pride ourselves on our values, so you'll be in an environment that promotes knowledge and skill sharing, so you'll be working closely with other areas of the business. Our vision is for a happier, healthier and more joined-up borough using modern technology and data. This was already an urgent need, but the COVID-19 pandemic has accelerated both the urgency and the will to change. Our Royal Greenwich values underpin the work we do: Improving residents lives and opportunities Demonstrating respect and fairness Taking ownership Doing things better Working together across the Council. We offer great benefits: In return for your hard work, we offer a range of benefits: Annual Season Ticket Loan Childcare Voucher Scheme Learning and development opportunities to maximise your potential, including excellent apprenticeship opportunities at all levels Reduced rate Gym Membership Eyecare Vouchers Cycle to Work scheme Long Service Awards Generous Annual Leave entitlement and Excellent Pension Scheme Greenwich Card which entitles you to discounts at local businesses Employee Assistance Scheme including external counselling service A range of flexible working arrangements Staff networks Make an application If this sounds like it would suit you, or our mission is something you'd love to be a part of then get in touch! To apply or for more information, please visit our website via the button below and apply online by 28th November. You will need to complete the application form, and submit a CV and Cover Letter stating your intent and why you think you are suitable for this role. Please note we will not consider applications without a cover letter. Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We want to hire the best people, regardless of their background. We encourage applications from all sections of the community. What the hiring process will look like for you Step 1 - Application: Complete the application form and we aim to get back to you within 1 week post the application closing date. Step 2 - Invitation for interview: If you're among the top-scoring applicants, you'll be invited to a panel interview and prepare a 10 mins case study of a challenge you're proud of and how this shows your skill for this role. Step 3 - Panel Interview: This will usually be a 60 minute video call with the hiring manager and other team members you would work with closely in the role. There will be two parts to it. The first 20 minutes will focus on the technical capabilities needed for this role through the case study you prepared. This will be followed by behaviour-based questions that address the essential criteria in the job specification. We will be asking questions like "tell us a situation when…" Application close date: 9th January 2022 Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.